Hotel Indigo York by IHG

Location: 88-96 Walmgate, York, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Key card access
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Standard King Room - Accessible

  This double room features a king-size bed, air-conditioning and complimentary WiFi. All rooms have a mini fridge with complimentary water. Additional amenities include a smart-screen TV, bathrobes and slippers. The bathroom is designed for ease with a roll-in shower, grab rails and emergency pull cords. This room type is not located on the ground floor, but a elevator is available.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Room

  This room is assigned on check-in and as a result room or bed type cannot be guaranteed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard King Room

  This room features a king-size bed, air-conditioning and complimentary WiFi. All rooms have a mini fridge with complimentary water. Additional amenities include a smart-screen TV. The private bathrooms include a walk-in rainfall shower and bathrobes and slippers.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium King Room

  This double room features a super king-size bed, air-conditioning, complimentary WiFi, a Nespresso machine and a smart-screen TV. The private bathrooms include a walk-in rainfall shower and bathrobes and slippers.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Room with Two Single Beds - Accessible

  This double room features two single beds, air-conditioning and complimentary WiFi. All rooms have a mini fridge with complimentary water. Additional amenities include a smart-screen TV, bathrobes and slippers. The bathroom is designed for ease with a roll-in shower, grab rails and emergency pull cords. This room type is not located on the ground floor, but a elevator is available.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium King Room with Bath and Shower

  This double room features a UK super king-size bed, additional living space, air-conditioning, complimentary WiFi, a Nespresso machine, a smart-screen TV, bathrobes and slippers. As well as a rainfall shower, this room type offers a bath tub.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• King Room - Ground Floor

  The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and slippers. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium King Room with Sofa Bed

  The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and slippers. The double room features parquet floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box, as well as a sofa. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Michael (10/5): -
• lee (9/5): Good location very clea nice staff - Everything N/a
• IAN (9/5): Great - Great location, helpful and cheerful staff and a clean and spacious room The shower was a nightmare, the water went all over the floor and we had to use all the towels to mop it up
• Tracy (9/5): Great place to stay. Would thoroughly recommend - Very clean, rooms very comfortable. Lovely staff Slight worry about availability of parking which cannot be reserved.
• Rachel (8/5): Ok - It was clean and modern. Nobody asked us how our stay had been when we checked out. We had a view of lots of fans and bins from our window
• Russell (9/5): -
• Rebecca (10/5): - Location was perfect. We were at a gig .literally next to the venue
• Vicki (10/5): Enjoyable, excellent - The staff were outstanding.. the venue was clean & tidy..the room well appointed… No comment to make
• Wentao (9/5): -
• Leigh (10/5): -
• Vicki (10/5): -
• Jane (9/5): - Clean, good breakfast Rooms were very warm, didn't feel like the air con made much difference
• Matthew (6/5): Nice staff, good location, but hotel falls short at this price. Would not stay there again. - Good location and nearby parking. Great shower. Staff friendly. I used booking.com and specifically chose standard instead of a cheaper ground floor room but when we arrived we were put on the ground floor. The room itself was ok but starting to look a little rough around the edges. The breakfast was not a standard matching the price of the hotel - coffee machine only had decaf, food selection was limited and not great quality. The hotel is very expensive but unfortunately the rooms and breakfast do not match that price.
• Nisab (7/5): -
• Christian (9/5): Ein toller Aufenthalt der zu einer Wiederholung einlädt! - Die Lage des Hotels zum Zentrum, der Parkplatz in abgegrenzten Bereichen (17 Pfd/Tag) in der Nähe des Hotels, sehr freundliches und aufmerksames Personal. Der Straßenlärm war schon etwas störend. Aber was will man sich im Zentrum von einer wunderschönen Stadt wie York und einem Wochenendtag noch dazu auch erwarten! In Summe dürfen wir nicht meckern!
• Sean (8/5): -
• Carole (8/5): Great hotel in a fab location. - This hotel is really nice and in a great location. The rooms are very tastefully appointed. The shower was excellent. The breakfast was excellent as well- a huge choice, with something to suit everyone, and the quality was really very good indeed. All of the staff we met were absolutely lovely. The only thing we didn’t like was that the room was too hot and stuffy for us. It was 25 degrees on arrival. We turned the thermostat right down and opened the window on our first night, and the temperature only became a bearable 18 degrees by the end of our two night stay. We like a cooler bedroom, but a warm bedroom may suit others!
• Joyce (10/5): Great little hotel - Let us store our luggage. We got there a little early since we were traveling by train. The little town is really a fun place to explore soon. Got back and checked into our room where the information we needed The staff is there at the desk in the morning and throughout the cleaning of the kitchen and then it is a check yourself in
• Barbara (10/5): -
• clarries96 (10/5): Lovely Hotel - My partner and I stayed at the Hotel Indigo for one night during May Upon arrival we were greeted by friendly staff. We were too early to check in, so left our bag in storage - our bag was taken to our room ready for when we checked in later which was a nice touch The room was modern, clean and welcoming. There was a safe, drink making facilities, and robes/slippers Our room was on the ground floor. We were woken up quite early by bin collections - this is the only negative part of the stay There was a breakfast buffet with plenty of options, and also a breakfast a la carte menu which was included in the breakfast price Hotel parking is a short walk which you have to pay for The hotel is also a short walk from many York attractions I would choose to stay here again
• W1054DHdarrenj (10/5): Brilliant - Excellent all round hotel. Rooms ,staff,location, can not fault. Stayed many times.
• Elizabeth (8/5): - Comfy room with very friendly helpful staff Loud hallways in the night
• Mark (10/5): -
• Kyle (10/5): -
• LARS (9/5): -
• Chelsea (9/5): 有符合四星的標準，房內提供小零食，床也很舒適乾淨，早餐真的好吃超棒！ - 床很舒適，水很熱水壓很足夠，早餐精緻好吃
• Kerry (9/5): - Location and comfy beds Nothing
• Christine (1/5): Parking has totally spoilt weekend - Worsed parking experience at any hotel stayed at
• Nichola (6/5): - Nice location, clean and most staff were friendly and polite The pillows were very lumpy, the noise from the outdoor fans kept us awake and one lady on reception at checking was quiet rude and abrupt
• Lynn (10/5): Excellent hotel in great location. - Location was great. Staff happy& very helpful.
• Dominika (10/5): -
• Amanda (10/5): - The rooms were comfortable, nicely decorated and very clean. The breakfast waa very good and the staff could not do enough for you and were very welcoming. I did not look that as per hotel policy that the hotel took £50 to hold for any purchases and now have to wait for this to be returned to our account. Would prefer to pay as I went along.
• Roukie (10/5): -
• Berdy2014 (10/5): Very good hotel in great location - Nice modern hotel. Very well appointed rooms with ironing boards and iron, safe, tea/coffee facilities, air con, hairdryer. Staff were very friendly and helpful. Very good breakfast. Parking close to the hotel - a little expensive. Hotel location is excellent - very easy walk to centre
• NeetsF (8/5): Quirky Decor! - The quirky design of the rooms and public areas is what makes this hotel in the centre of York memorable. Nice geometric patterns coupled with groupings of ‘historic’ pictures against dark walls make the rooms cosy and tasteful, in contrast to the blandness of other chains. The beds are comfortable, complementary toiletries smell good, and apart from the sounds travelling from the corridors, the rooms are quiet enough for a decent night’s sleep. What makes this hotel so special, though, is the central location - within easy walking distance of York centre for the Minster, Shambles, and Betty’s Tea Rooms. All in all well worth a stay and good value for money.
• Mary (10/5): We had a lovely time in a warm and inviting environment. - It was clean. We liked the decor. All the staff were friendly, helpful and engaging. And the hotel is just a few minutes walk from the city centre. Nothing
• Bert (8/5): Very enjoyable - loved York - Staff were all helpful and friendly. Room was comfortable Location was good Great breakfast Parking as a bit erxpensive
• Liat (10/5): - מבחר גדול , הכל טרי , מוגש בצורה יפה ומקצועית . ממש מושקע
• Michelle (9/5): Great stay in York in this lovely hotel - Lovely hotel in great location just about 10-15 minutes walk from York Minster and the Shambles. All staff we encountered were really friendly and helpful. Breakfast was great, with hot freshly cooked options available in addition to the generous hot/cold breakfast buffet. Loved the decor in the bedroom & bathroom - although this is a chain hotel, the decor & furniture made it seem more individual and thoughtfully designed. N/A
• George (10/5): Great hotel for a short stay in York - Great location. Staff very helpful. Room spot on. Lovely breakfast
• Josh (10/5): Amazing stay would go again & recommend, breakfast was great! - The staff were great. Very close to the centre too The dust on the glass shelves in the room.
• B7703ULcatherines (10/5): Quiet location near city centre - A lovely quiet location just ten minute walk into city centre. Comfortable and smart hotel, reasonable rates. Lovely staff and welcome. Clean rooms with good decor and amenities. Walmgate has lots of lovely restaurants (the Argentine steak house was excellent). Didn’t have breakfast as Betty’s too close!!!!
• Catherine (10/5): -
• Catherine (10/5): -
• Field (3/5): - Location was great and staff were very friendly and helpful. Very thin walls - could hear noises from neighbouring guests very loudly. Carpets were filthy and room was dusty.
• Nader (9/5): Excellent - The hotel, the stafff, the location
• Rhead (10/5): Brilliant - Great vibe! Great staff!
• warren (10/5): The hotel made our weekend perfect, definitely be back again - Beautiful hotel, lovely friendly staff, ideal location Nothing
• ladyluck0612 (10/5): Fantastic location, home away from home! - We absolutely love this hotel as it’s in a Fantastic location, with comfortable rooms. We always splashout and opt for a king bath room, which for us offers the most space and comfort. It’s on a street with every restaurant type you could think of and a close walk to the centre of York. Plus it has parking just 5 mins away. The staff in the hotel and restaurant are lovely and always make us feel well looked after. We visit a few times each year and it’s always a wonderful stay. We used to stay at the grand which is gorgeous but we really prefer this hotel now for location, comfort and value for money.
• Clifford (10/5): The hotel was very clean. The staff very helpful and it was close to town - Close to town and very helpful people Can’t think of anything
• Carrie (8/5): Great -
• Jessica (10/5): -
• Gaming Nuts (9/5): Quiet and Relaxing Stay - Location good staff attentive Quiet area for a relaxing stay Lack of offerings since last stay. Less tea/coffee and welcome treats.
• Ng (8/5): Decent stay but was expecting better from the scores - Good location. Easy walk to the center. Very helpful staff Rooms are a bit aged. Not well sound proofed and can hear conversation from other rooms and corridor.
• Biscuits-100 (8/5): Lovely stay but don’t bother with breakfast - Lovely hotel within easy reach of the attractions of York. Staff were helpful and friendly. Room was well furnished with a lovely bathroom, bed was comfortable. Our room was facing the road but didn’t find the external noise too bad. The rooms need better sound installation as you can hear doors being closed, rooms next door and also noise from upstairs room. The complimentary water and snacks were not replenished either. Breakfast was disappointing. No warm plates so hot food gets cold quickly and hot food was barely warm to start with. Breakfast area also gets quite congested so needs rearranging. We had breakfast at a local cafe one morning which was a lot better and cheaper. An enjoyable stay just let down by breakfast.
• Toni (9/5): Overall experience was very good and I would use the premises again - The Property’s location within the city centre it’s a great bonus The bathroom design layout, very awkward
• Cindy (9/5): An excellent and comfortable stay with great attention to detail. - I liked everything overall. I would highlight the excellent cleanliness, the varied and delicious breakfast, and the pleasant scent as soon as you enter the hotel, which makes all the difference. I also loved the treats left in the room, a very special touch. The staff were always very helpful and friendly. Nothing to complain about
• Gary (10/5): You get what you pay for! It’s worth the little extra! - Location was brilliant, hotel was clean and very modern. Having to leave
• DKHE2010 (8/5): Good, not great! - My wife and I have recently returned from a stay at Hotel Indigo York. The hotel is ideally located to visit the historic city of York being a few minutes walk to the vibrant city centre and it's attractions. The hotel has its own car park (around a 5 min walk) which is first come, first served and costs £18 which we found convenient. The hotel itself is fairly modern and clean and every staff member we met was friendly and helpful. Our room was clean and nicely decorated (York themed) with a good size shower. The bed was a little firm and seemed to be sagging a little in the middle, so is probably ready to be replaced? A couple of negatives from us; the noise... Our room overlooked the road outside, vehicle noise Inc refuse lorries, busses and construction traffic etc was very noticeable from the early hours.... I think triple glazing on this side of the hotel is needed! The hotel room walls are also very thin, we could hear our neighbours quite clearly. Our air conditioning also randomly switched off in the night making the room quite warm. Another negative was breakfast... The buffet was barely warm, scrambled eggs looked to be powdered and other items appeared to be poor quality. This was a disappointment as the street outside is home to several eateries offering breakfast! We would stay at the Indigo again, but wouldn't stay B&B and would request a room away from the road.
• Anthony (10/5): -
• dufus10 (10/5): York - Lovely hotel near everything, all within walking distance. Friendly staff with good advice . Walls are quite thin. But generally ok
• lisa (9/5): -
• Maricel (9/5): Great place to stay with a short walking distance to everything in the centre. Housekeeping must improve cleaning and Ho - location Nothing
• Liat (10/5): -
• Leanne (10/5): - Everything! The hotel was lovely, the staff were friendly and very helpful N/a
• Jenna (10/5): Lovely stay - Great location, lovely clean hotel with everything needed. Amazing staff who went above and beyond. Everything was great
• Margarete (10/5): Welcoming place made our stay very comfortable - Nice clean modern place. The best of it are the staff. They will go to any length to make you comfortable . one part of it faces a student accommodation which is a bit noisy at times.
• David (8/5): Nice hotel and handy for the city centre - Lovely personality to the rooms and reception area. Great bathrooms. Some cleaning issues. Found two carpet beetles in the room and there was some wear and tear in the room. Breakfast could be better. The layout of the hot food is a faff as there isn’t anywhere to put the plate or the kids when serving yourself. Service felt less experienced than the staff on reception.
• Liat (10/5): -
• kathleen (10/5): Great location, staff so friendly and helpful. Stayed in premium room, very clean and bed large and very comfortable - Great location, staff so friendly and helpful N/a
• Niall (6/5): -
• Joseph (10/5): Our stay was great! - Central location, modern decor, friendly staff.
• Valerie (9/5): Excellent staff..cleanliness of hotel 100% - They used to do fresh cooked breakfast but now it's buffet it was like warm although we ordered our eggs and they came freshly made Lovely staff and very well presented buffet table I preferred ordering fresh breakfast I don't particularly like warm beans...tomatoes..scrambled eggs or bacon
• Wayne (3/5): Never again - Location to city ,ease of 3rd party parking. The fact that obviously nobody is checking after house cleaning has done rooms ready for new guests. We have been to this hotel 4 times in 5 yrs. Definitely, from our behalf, it is lacking a variety of things.steadily going down hill.Firstly on going into room, there was a shit stain in the toilet 4**** hotel . Secondly, there was dried up toilet paper or tissue paper stuck to the sink surface in the bathroom. Then, the final nail in the coffin , my wife opened the drawer to take out a shower wrobe, which was rolled up in a ball had been worn because she said it stunk of body. The one in the next drawer was folded and presentable as clean and fresh.. By this point we had both come to agree that we will not be returning to this hotel.Also, on checking out we were not asked if we had enjoyed our stay.Dissapointing to say the least.. Also the newish idea of buffet breakfast certainly needs addressing by management, the hash browns should be crispy not like soggy sponges as they are sat in cast iron dishes with the lids on , so the steam turns them to mush.again not 4**** . HONESTLY COULD NOT BE BOTHERED SAYING ANYTHING. IT WOULD FALL ON DEAF EARS .LIKE 2 YEARS AGO WHEN WE HAD THE CHOCOLATES STOLEN BY HOUSE KEEPING WHICH WERE FOR MY WIFES BIRTHDAY .WHICH WERE SPECIFICALLY PLACED ON THE MIRROR FRAME , AND THE NEXT DAY "GONE". .
• Lee (10/5): Good vibes in the area and the staff are all awesome! - In a great location and quiet at night for a great nights sleep. Nothing!
• Littleme100 (10/5): Wonderful hotel - A lovely hotel well located in York. Staff friendly & hotel very comfortable. Ideal for visiting the Barbican and great for walking into York for sightseeing.
• 233kirstyj (8/5): Worth the stay - Great hotel for the price we paid. Clean and comfortable room. Breakfast was ok, the buffet was a little cold so I would recommend ordering from the menu instead as it's then cooked fresh. Location was great, only a few minutes to the centre.
• Mark (10/5): -
• Jamie (8/5): -
• James (10/5): Excellent stay in every way. We have been many hotels in various countries, this was the best. - Warm and very friendly welcome from desk staff on checking in to hotel. Very nice "feel" to public areas, very clean. First impressions which are very important were excellent. Room immaculate and had a really comfortable feel to it. Nicely decorated with surprisingly good lighting especially for reading in bed. Most hotels we have been in make us think we should have taken our own bedside light. All staff very nice and friendly. Excellent location for all touristy stuff in a nice area. SHALL DEFINATELY RETURN. No criticisms worth a mention.
• Albert (9/5): -
• Brian (8/5): Good overall . - Nice staff. Good size, clean room. Good location. A quality feel around the hotel Noise carries from corridors into rooms easily. Our room overlooked the air conditioning fans which made a noise overnight. Breakfast buffet difficult to navigate as there is nowhere to place plate whilst lifting lids on dishes.
• Katherine (10/5): - Convenient parking and close to city centre Room was quite warm and couldn’t leave the windows open as we were right above all of the air con fans below (noisy).
• Karen (10/5): Lovely hotel near the centre - Very convenient for the centre but in a quiet location. The staff were all very friendly and helpful especially Phoebe and Harper on reception and Edina in the breakfast restaurant. There was a good choice at breakfast and the option of some freshly cooked items. Our room was on the second floor and at the back, outside there were a bank of fans which droned and kept my husband awake quite a lot. The room was quite warm and this meant we couldn’t open the window, there is air con but this is also quite noisy so we didn’t keep it on. We didn’t ask to move rooms for our second night as it wasn’t really enough to bother about, just an observation.
• Rebecca (10/5): -
• Carolyn (9/5): -
• Emma (10/5): Excellent would come again - Beautiful hotel , lovely modern rooms N/A
• simianfrien (10/5): Highly recommended - Warmly welcomed to this clean, comfortable and thoughtfully designed hotel. Beds are super comfy, Bathroom well equipped. Honestly can’t fault
• Alison (8/5): -
• S9701OHjop (4/5): Overpriced student thoroughfare - Screeching students till the early hours. Think walls. Crap air con.. and no point opening a window due to aforesaid screeching students Nope
• runningwild32 (10/5): Could not fault - First stay at the hotel which did not disappoint and would definitely stay here again.On arrival we were greeted with a very warm welcome with all staff being engaging and friendly throughout. The room was of a good size for a short break with everything being clean and well presented. Good to have a shower that was hot with a decent pressure. Breakfast was excellent with a variety of both hot and cold food which set us up nicely for the day ahead. The location is also very good position, close to the centre of York and plenty of restaurants all within easy walking distance. Overall this was an excellent place to stay for a number of reasons.
• Alastair (8/5): Great hotel to explore York old town. - The location was brilliant for exploring York Old town and just far away from the busy centre which can be noisy on a Saturday night. Nothing
• Sightseer03730853155 (10/5): Beautiful hotel - What a beautiful hotel staff very friendly especially Tim the bar man he made us sooo welcome, we were in a over 50s hen do and he made me a special cocktail and made us all at ease, the rooms are really really nice aswel and a fridge bonus, I wud definitely come back thanku xxxx
• Stuart (4/5): -
• Denny (10/5): -
• Susan (10/5): The hotel made our stay as it was exceptional and close to everything. - Lovely hotel , friendly staff , great location and lovely breakfast. We liked everything
• Joseph (10/5): Very comfortable stay in a very friendly hotel. - Central location, great breakfast and wonderful staff.
• Tegan Kelly (10/5): - The breakfast was very good and the location was excellent Nothing
• Scott (10/5): -
• William (7/5): York was lovely but hotel a bit disappointing especially as a gift from friends bought in good faith - Location ideal for sightseeing and restaurants Room was clean and fresh Check in staff very pleasant and helpful Buffet breakfast very disappointing all cooked items were cold, fresh tomatoes were burnt, mushrooms dried out, we were sitting for 8.30am, so experience cold cooked items not acceptable A very noisy room, loud conversations and arguments in the street, midnight, 1.00am, 3.00am, bins (bottles) being emptied 6.30/7.00am

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