Zerenity Hotel & Suites

Location: San Miguel Road, Corner 1st St. Villa Amores, Apas, Cebu City, Cebu, 6000, Cebu, PH

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - Anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Meeting rooms
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Elevator
• ATM/banking
• Television in common areas
• Safe-deposit box at front desk
• Free newspapers in lobby
• Meeting rooms
• Grocery/convenience store
• Wheelchair accessible parking
• Conference center
• Parking (limited spaces)
• Free self parking
• Airport transportation - pickup (surcharge)
• Banquet hall
• Wheelchair-accessible van parking

Rooms Available

• Deluxe Double Room

  1 Queen Bed

  237 sq feet

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Fireplace
  • Electric kettle
  • Bidet
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

• Deluxe Room, 2 Twin Beds

  2 Twin Beds

  215 sq feet

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Fireplace
  • Electric kettle
  • Bidet
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Rainfall showerhead
  • Bed sheets not available

Guest Reviews

• Verified traveler (8/5): Overall great - Amazing man receptionist He was so kind Weak Wi-Fi connection
• Harumi (10/5): - とても快適に過ごせました！予約のときは騒音がちょっと心配だったんですが、実際に滞在してみると全然問題なし。スタッフの方もみんな親切で、歩いて3分くらいでレストランがたくさんあって、とても便利でした。Wi-Fiも快適で不自由なく使えました。
• Michael (8/5): - It's a budget hotel. great location. immediate surrounding area is not the greatest. staff is friendly and helpful
• Masako (4/5): - スタッフはフレンドリーだったが、デポジットが2000ペソだったが、返却時は1000ペソしか預かっていなかったと言われた。部屋のカードキーの扱いも雑でしばらく見つからなかった。
• Yuji (6/5): - まぁまぁかな
• R' (8/5): - Location is very convenient for tourist and locals
• Carlos (10/5): Nice Hotel Near IT Park - Good location and great value for your money.
• Timothy Steven (10/5): - Clean and quiet. Breakfast was FANTASTIC. Wifi was spotty but mostly ok. Staff VERY friendly and accommodating.
• Elwood (10/5): - Zerenity Hotel is a better hotel then i expected. Nice, comfortable and cozy.
• Mydel (4/5): - We stay room 310, 408 and 406. Room 310, the exhaust fan from ceiling is dripping with water and straight to toilet bowl. You will get wet while you will pee or pass motion. There is no hand and face towel provided at all. no room slippers and door card is not working. I need to open by keys manualy. It is very hassle. The toilet alot of molds on shower side .lastly the kettle provided has burning smell when using it Bathroom towel and bathroom rug is also dirty. No hygiene Room 408/406 - the toilet bowl will not flush, it over flow when flushing. very dirty. Can not even fix it even after changing toilet bowl itself The key card is not working, we need to always use manual keys to open the room. I find that the hotel is new but the amenities is not well maintained. we requested to change room so that we will have better stay but they don't have spare room. And unfortunately they are not able to fix the issues we escalate to them. so we end up we check out early and move to other hotel to stay. I hope the hotel will get improved and provide the basic necessity. And be prepared especially if peak season. Overall experience is bad and dont pass the basic requirement for accomodation
• Kalyehon (2/5): Yuck! House Keeping did not clean my room upon my check-in - I arrived and checked in at 9pm in Zerenity Hotel Cebu coz I had a meeting upon arrival from the airport at 1pm today. I had multiple calls and emails so went straight to working on the table inside my room. Then, I needed to pee. Upon opening the toilet bowl seat, it was very dirty full of urine. The house keeping did not clean my toilet. I assume a supervisor inspects the cleaning done by the housekeeping staff…. I’m extremely disappointed because I checked in late… so the hotel housekeeping had long hours to clean and inspect my room before I arrive. So I called the front desk to report it. Now the evening housecleaning staff is here and cleaning the toilet. I am very sad because I am a regular guest in this hotel since 2020…. It is only now that I experienced this terrible and yucky experience. I hope the hotel reprimands housekeeping because this is a very nice hotel. Their housekeeping in charge of cleaning my room should get serious reprimand.
• Paul Jazon (10/5): - I love that there's a 7-Eleven right next to the hotel.
• AUGUSTO (10/5): - Cleanliness and Staff & Service are Excellent. Dining and Transportation are very accessible. Most importantly, it's affordable.
• 27queenieb (8/5): Highly recommended - Staff were all superb! They were courteous and very helpful. Location is accessible by public transportation. Their breakfast was tasty. Place is clean and relatively new. It is also walking distance to IT Park.
• Victoria (10/5): Excellent Customer Service - Good Job to Sir Jay-R and another Sir JR! Kudos too to the staff at the resto (breakfast). Best customer service, thank you!
• William (6/5): Disappointed.... - No hot water for shower. Toilet flush is seldom fail or repeatedly do so it will flush. Remote TV is not working.
• Pink1236547890987654 (2/5): Party noise and vehicle noise every single night - There's no possible way to get a good night sleep here because of the constant nightly noise from the nearby restaurants and business establishments in IT park just a few meters away. Literally the noise you would hear in a club. Perhaps this hotel should install some soundproofing to at least muffle the noise. If you cannot sleep with even the slightest noise, do not stay here.
• CHULHEE (8/5): 서비스 굳 - 자주 이용하는 호텔로서 위치 및 서비스에 만족합니다.
• jhemacela (10/5): Excellent Service! - Excellent hospitality. Stayed here for almost 2 months and their service is exceptional. Alexis and the other staffs have the initiative to assist us even if we haven't asked. The front desk staffs are very warm and welcoming everyday. They even stay awake to open the main door if we need to go out during midnight for work. Rooms are clean. They make sure to provide toiletries and bathroom supplies regularly. I would rate it the highest I could. Hope I would be back someday.
• Khativa (10/5): Cool Budget Hotel - This hotel tucked in a corner of IT Park Cebu is a good budget hotel choice. The rooms are clean and the customer service is great. There is a 711 at the ground floor and a small restaurant you can have your meals in.
• Verified traveler (10/5): - I have stayed numerous times over the past year, it’s my favourite for location, price, excellent staff service
• RT (10/5): - It was a fairly nice neighborhood and lively atmosphere. Not too crowded.
• BONG (10/5): - This was my second visit to the hotel and the #1 reason I love about this place are the Staff. Then you have the cleanliness of the room, and super close to IT Park (where everything is happening). The shower definitely needs an upgrade to make them all "rain shower" and an even distribution of hot and cold water. Wi-fi connections needs to be improved vastly because I do a lot of business online while on vacation. May I also suggest to have a 2 station internet cafe that are connected to a high-speed internet cable, again for tourists who does business online while on vacation. Over all, because of the Staff, Management, and tidiness of the room I'll give this place a 4 star! You can be on the bank that I will be back here next year!
• etheresas1105 (8/5): Good location - The location is very close to sugbo market at cebu it park. Theres 711 in the lobby. Upon check in they'll get 1000 php deposit for each room. The hotel is clean and smells nice. Their breakfast buffer has small selection of food but taste good. The room and bathroom is clean too however, the towels arent that clean and there soundproofing is not good. You can hear the doors banging and the sound of the traffic outside. Overall, will definitely go back here because of the location.
• Antonio (6/5): Hotel room not as described. - Not happy with my stay, and I left my amenities in the room hotel did not even bother to info me upon checkout.
• KOJI (8/5): セブは水圧と電波が… - シャワー　水圧が… お国の問題なので仕方ないけど… メンテナンス呼んで対応して貰いましたが水がかなり弱かったです。 その他は何の問題もなくセキュリティーの人もいるし安心でした。
• Maria (6/5): - When we were on the way up to our rooms, we had a hard time operating the elevator and the staff who heard us did not bother to help us. Security guard was the one who helped us. When we went to our room, the air conditioner was not working properly and when we asked if there was another room we could move into even if we had to upgrade to a higher accomodation, the front desk personnel Jasper (he would not give us his full name) put us on hold for a long time then was snarky when we put in our request. To top it off, the toilet did not flush. The front desk personnel was not helpful and was in fact downright rude. The morning front desk staff were friendly and accomodating. That Jasper Ian Sericon and the condition of the property needs to be attended to.
• Verified traveler (8/5): - The staff are excellent. Good cleaning and sanitation. Small restaurant with a good but limited menu. Polite servers. This is an older building and has plumbing problems. I changed rooms but the second room also had plumbing problems. Maintenance guy responded quickly but confided that the plumbing is his struggle constantly.
• urmajestyc (8/5): clean and good location - booked a room during their busy days and too bad we have to wait for the other guests to check out and for the housekeeping team to prepare the room (i understand this part). but apart from that, we also have to wait for the available clean towels and it was delivered a bit late. i think management team should look into this little inconvenience to their guests who’s dying to get a shower due to warm weather outside. in fairness, room and toilet were clean. breakfast was good. location is good too as it is just walking distance to cafe’s, pub/bars, restos, grocery stores. great night life around the area. atm machine and 7eleven store within the building is a bonus.
• Cindy (8/5): - The room 504 showr has problem already inform staff
• Verified traveler (6/5): - It’s my first booking in this hotel. I’ve been visiting Cebu monthly and wanted to try something different this time. I found this hotel fairly good. I liked the room, they keep it clean and neat, but hard poor Wifi signal. I found a cockroach in the bathroom, but the staff dealt with that immediately. Overall, I’m okay with the hotel and would probably book again.
• Verified traveler (8/5): - Zerenity Hotel and Suites is clean, new and strategically located in the business district (Cebu IT Park). It is close to restaurants, banks, coffee shops, Sugbo Mercado and The Pyramid (a must see spot in Cebu City). It is also close to most of the tourist spots in Cebu City. It is comparable to a 5* hotel in terms of service and cleanliness, except some of their services require extra fee - like pressing of clothes, bedroom slippers, etc. They also offer free breakfast but the choices are limited - no bacon, meat loaf, ham, hash brown and cereal. Most of the time it was just scrambled egg and sausages. They should serve local Cebu delicacies for tourists to try like danggit, Cebu longganisa, dried mangoes, etc. Overall, it is still a pleasing hotel with a service similiar to a 5* hotel. Room rates are reasonable too. Will definitely stay here again.
• Mallory (8/5): Convenient - Great location, very close to IT park which had lots of restaurants and shopping. Basic clean hotel. Staff very friendly and nice. Good price during Sinulog.
• Verified traveler (6/5): - LIKE:It was a pretty and clean hotel 2 blocks from IT PARK with restaurants, coffee shops. The staff was nice. DID NOT LIKE: VENTILATION improperly installed in rooms - had to hold or breath and run to open windows while AC pushed out the sewer smell - for abou 10 minutes! The block on which the hotel is located is full of traffic and open running water so if you are walking - bear in mind!!!
• Verified traveler (6/5): Good for the price - Hot water in shower was erratic. Breakfast choice limited to toast and jam for westerners; mostly Filipino focused. Many restos walking distance.
• Verified traveler (10/5): - Friendly staff and attentive to needs.Prompt response to requests.
• 662bernicem (10/5): Zerenity is Cebu City - 1. Feeling in condotel my room has mini kitchen to cook your desire food 2. Cleanliness 3. Modern Interior Design 4. Nice staffs always greetings you 5. In the heart of Cebu IT Park Lahug is very convenient for jogging, restaurants, 24hrs fast food chain, bars and cafes 7. Nearby Church St. Therese of the Child Jesus Parish
• Verified traveler (10/5): - It was a great hotel with lots of restaurants closeby. We found the staff very accommodating and attentive to our needs. I would highly recommend this spot to travellers wishing to be in central Cebu.
• Paul Andrew (8/5): Lovely Bed - Lovely apartment in a new building. 6th floor view of the mountains. Very close to the IT Park which is great for dining out. Nice and clean with a comfortable bed. Roof top terrace. For £30, what more do you expect.
• Bob (6/5): Decent Hotel with Caveat - Funny story to me at least. Hot water heating for the shower is done by a module in the room. It stops working so I call the front desk. The guy comes up and tinkers with the unit which is embedded in the ceiling. So now it's working. Next day same problem so I call again. This time I'm informed the unit has a bad relay switch. The guy asks me when I will be checking out. I say Thursday morning, which is in two days time. OK he says "the unit will be fixed then" not by then and leaves. The only reason I recommend the hotel is its proximity to It Park. Pro Tip Hotel wifi works in Harrison Park BYOB about 300 feet away. I'm a ham radio operator so I check these things.
• David (8/5): Comfy hotel nr.IT park - Nice hotel.helpful Staff, Spacious , comfortable rooms with good hot showers. Conveniently situated on edge of IT park within walking distance of many shops and restaurants.etc..only down side is that it's difficult to get a taxi.
• Khativa (8/5): Good low budget hotel - This is an awesome low budget hotel in Cebu IT Park. The building is new with zen interiors. The service is good as well. This is a more upscale version of red planet and I love the minimalist chic interiors.
• 587venv (6/5): Rooms are smaller compared to website photos - We stayed here coz it's near or within IT Park and there are restos near the hotel. We managed to walk to Sugbo Mercado around 3-5mins walk from the hotel. Got the executive room at a discounted rate thru traveloka and for the rate that i payed that will be reasonable. I just like to comment about the shower head it's leaking making the floor all wet. Actual Room is small compared to what is in the website. Front desk employees are nice and attentive. Will be staying again if ever we will go back to Cebu City and hoping by that time there will be a resto in the hotel.
• William (10/5): Great hotel if you need to be close to the IT Park - Westerners, as a man from Canada I was surprised to be asked for the "password" when I checked it. My advice, have ID ready or remember the password.
• Hanwari (4/5): Everything else alright but WiFi is not safe - Zerenity Hotels and Suites is located in the Cebu IT Park. It is a good hotel particularly for people from the BPO industry. The staff is courteous, the rooms are small but sufficient. Immediately outside the hotel are some old buildings which look incongruous with the rest of the IT park. And there are some budget eateries outside the hotel. Walk a little further and you have a 24 hours McDonald's, so if you get hungry there us something to fill your stomach. But the most important issue is I believe the WIFI is compromised. I used my credit card and by evening my card was hacked. Luckily I woke up at 1 am by the message of a email and found a few transactions already taken place and a few tried. All in all about $ 100 was used and they failed with about 1000 $ more due to some safety checks on my card. While I recommend the hotel for staying, 😨😨, please avoid using the credit card on the net using WIFI.
• Raymundes (6/5): They can do better.. - I appreciate the prices, I think it's a good value if they follow up on the next items: Location is great, it's right in the IT Park of Cebu City, so lots of restaurants, shops and malls. Only the street itself where the hotel is located is a nightmare, looks like a getto. Rooms are not really clean and cheap furniture. Wooden panels are almost falling off the wall. Closet stinks. In the bathroom, you'll find fungus in the corners and sealing kit's. One big issue: Towels! They smell and full with stains. No Breakfast when I stayed (under construction) WiFi is free, but very poor
• HARRIETTE (8/5): - Our stay was good and comfortable!
• Verified traveler (4/5): - Beddings are old,aircon and tv not working efficiently.
• Verified traveler (6/5): - In all good for that money
• Leonardo (6/5): The price is right. - The building and room itself is fairly clean because its a fairly new construction. The bathroom was a little bit of an issue for me, shower, water pressure, water temperature, lighting, aesthetic value. NO REFRIGERATOR despite the space for it. The hotel maintenance guy told me that I might have to pay for it.LOL! The neighbor was annoying! Across the hotel island with very cheap and affordable local eateries that are open 24 hours and so the noise of people are disturbing and annoying all throughout day and night. They need to have their restaurant in the hotel. It is quite difficult to hail a cab in the area especially during rush hours. The area is quite populated. The price is excellent for what i got during my stay.
• Sundaybrunches (8/5): Nice one - Since the hotel is quite new, the rooms are well maintained and clean. Affordable, with good wifi, and situated within Cebu I.T Park. A lot of restos and cafes around for your food and drink fix. No need to go to the malls.
• Fransd933 (6/5): Clean and comfortable, but minimal services and watch those charges! - Service fee of 10% is NOT acceptable, especially as there is no restaurant, no breakfast, no room-service. In general only a VAT or sales tax should be in addition. Request to pay security deposit of 1000 peso was refused. The above might be the hotel policy, but it is our guest policy not to pay for services not rendered. Buyer be aware !! Lousy neighborhood. Not much in good eateries nearby. Very difficult to find a taxi cab when you want to go somewhere. Clean, comfortable and more quiet than expected. Good staff, but consider the lack of facilities. Just a desk and housecleaning.
• Verified traveler (8/5): Still great after 3 stays - It hasn't really changed much from my previous 3 stays. Nearby IT Park has more to offer now in terms of eateries.
• hidekik2017 (2/5): The noise of the roads and shops in front of my eyes is so bad that I could not sleep well. - The points of dissatisfaction with staying are summarized below. 1.You can not change the used glasses and glasses at the bar counter for several days. 2.Because it does not exchange paper coasters under the glass of the bar counter, mold grows steadily. 3.The noise of the road in front of the hotel is terrible. 4.A restaurant in front of the hotel is operating loudly at midnight with music playing and it is quite noisy. Because of the influence of 4 and 5, sleep was lacking while staying, affected living in Cebu losing physical condition.
• datsu2014 (8/5): 滞在中です。 - 他の方のレビューにもあったのですが やはりシャワーの温度が低く、寒い思いをしました。 ですが、フロントデスクに”My shower's temperature is not enough. Would you fix it ?" と適当な英語で頼んだところ、すぐにテクニシャンを呼んでくれて、直してもらいました。ドアの建付けの悪さも、シャワー利用中にカランからお湯が漏れていた件もなおしてもらい、今は何の心配もなく快適です。
• maygeeee (10/5): Pleasantly surprised - You know how much a stay at the hotel costs and you wouldn't expect much at that rate, but if you stay here, you will not be disappointed. It's affordable and is situated right outside IT Park, which makes eating out convenient and easy. There's a 7eleven in the building and cheap eateries to fancy restaurants are just a few minutes walk away. The room was clean, sizeable and comfortable. They have blackout curtains that actually work, which can be a must for jetlagged travelers, and proper toiletries bigger hotels would offer. For a small hotel, I was quite surprised at how professional and efficient their staff is. You'd get this kind of service at big hotel chains but very rarely at hotels of this size. I hope the owners take care of their people well. It's not easy to hire quality these days. If you have a car, they of course provide free parking but, be aware that the main road in and out of the area is through IT Park, which can have traffic problems during rush hour so plan your trips well. If you take the back road to Banilad, expect potholes and winding roads that could easily confuse anyone unfamiliar of the area.
• charleshwang900 (10/5): Great Service!!! - The hotel has an excellent staff, neat/clean rooms, quite, great air condition, plenty of hot water, generator for brown outs, cable television, internet downstairs, spa on site, travel agent on site, convient store on site, taxi easy to access, competitive rates.
• az8iz (8/5): Loved it ! - It's new hotel cause everything seemed clean and new . It's near to I.T park which is good thing . Room is very clean . The staff are amazing and helpful . The street looks very local but it's safe , no worries . No restaurant , no gym but they have laundry service . It was lovely staying of 5 nights . Thanks guys . See you when I see you .
• Verified traveler (8/5): Hospitaity - The service and facitlies are very nice. The staffs are also very nice.
• Verified traveler (10/5): - Nice and pleasant place to stay in a very good location
• CassyB909 (8/5): a big bang for your buck! - Stayed here for my quick visit to Cebu. I was traveling alone to visit former officemates turned good friends to heal some weary bones and to rest. Cebu is always a nice place to visit, very laid back and friendly. Since I just needed to rest, I stayed most of the time in the hotel. With spacious and clean room, comfy bed and pillows, and a nice T&B, why leave right? It also had cable TV and free wifi in the room. Only downside is they don't have a restaurant within the hotel, but since they are located within IT Park, finding somewhere to eat is not a problem. Did I mention that they are affordable? I will surely stay here again whenever I find myself in the city.
• Axbal (8/5): Good location - One day only
• Renjun (10/5): - I like the place coz its very quiet and very accessible to all the coffee shops, street foods, mall, etc..
• Daniel (6/5): - Was OK for a $50 hotel. Used as a bed for the night only. Did have some plumping issues with shower and hot water not so hot. Staff were helpful in both matters
• Yew (2/5): Too expensive to be a budget hotel - Will not book into this hotel again
• jenny (8/5): - it was nice and we feel lucky because we stayed there for two nights and they give us the executive room with the rate if standard room..my one year old son was so comfortable and he can roam around the room safe and happy.
• Timmy (6/5): - I was expecting a more decent room because we booked the executive pad. quite disappointed of room area.
• Verified traveler (8/5): - it was pleasant near work place
• jeffrey (6/5): Zerenity hotel review - The bath water pressure is of medium-low. The picture of the bed on the website looks like a king size bed but ended up a queen bed. With the address on the website, no taxi drivers (8 numbers) knows the location. A bracket at the address with IT PARK will certainly be useful. There's no restaurant in the hotel. Even though my room is of the Executive Pad type, the room is cramped. The bed is placed against the wall with a noisy air conditioning unit located three feet above the wall.
• Trevor (8/5): Ideal for a short stopover in Cebu City - Clean comfortable good value quiet room with friendly helpful staff.
• Verified traveler (6/5): - Room was fine but Ac was annoying me... So noisy!! And the location was quite good easy to go it park without taxi
• Verified traveler (6/5): Nice clean hotel - The hotel room is clean and the staffs are helpful and accommodating.

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