Shahdag Hotel & Spa
Location: KP29 Qusar-Leze, Motor Road, Qusar, AZ3800, Qusar, AZ
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the magic of the mountains at Shahdag Hotel & Spa, your ultimate retreat for relaxation and adventure.
Unwind in Luxury
Indulge in our full-service spa, offering rejuvenating massages, body treatments, and facials to refresh your mind and body.
Ski-In/Ski-Out Convenience
Embrace the great outdoors with convenient ski-in/ski-out access, complemented by an indoor pool and a state-of-the-art health club for those looking to stay active.
Gastronomic Delights
Savor delectable cuisine at our two exceptional restaurants or enjoy the convenience of 24-hour room service, while two bars/lounges await to serve you refreshing beverages after a long day of exploration.
Don't miss out on this perfect getaway; book your stay at Shahdag Hotel & Spa today!
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Full-service spa
- Area shuttle (surcharge)
- Arcade/game room
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Ski storage
- Designated smoking area
- Concierge service
- Picnic area
- Steam room
- Elevator
- Supervised childcare/activities
- ATM/banking
- Hiking/biking trails nearby
- Ski storage
- Arcade/game room
- Free breakfast
- Health club
- Safe-deposit box at front desk
- Ski-in/ski-out access
- Full-service spa
- Meeting rooms
- Billiards or pool table
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Area shuttle (surcharge)
- 24-hour business center
- Snack bar/deli
- Turkish bath/Hammam
- Mountain biking on site
- Playground on site
- Ski equipment rentals on site
- Ski lessons on site
- Downhill skiing on site
- Snowboarding on site
- Free self parking
- Rooftop terrace
- Segway rental/tour on site
- Airport transportation - pickup (surcharge)
- Free buffet breakfast
- Children's club (surcharge)
- Ziplining on site
- Banquet hall
- Horse riding nearby
- Wheelchair-accessible van parking
Rooms Available
-
Superior Twin Room (Plaza View )
2 Twin Beds
323-sq-foot soundproofed room with a balcony
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
-
Junior Suite, Mountain View
1 King Bed
624-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
-
Superior Twin Room, Mountain View
2 Twin Beds
517-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
-
Junior Suite (Plaza View)
1 King Bed
624-sq-foot soundproofed room with a balcony
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
-
Deluxe Room, 1 King Bed, Mountain View
1 King Bed
517-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
-
Deluxe Room, 1 King Bed (Plaza View)
1 King Bed
323-sq-foot soundproofed room with a balcony
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Low-height counters/sink
- Bathroom emergency pull cord
- Bed sheets not available
Guest Reviews
- 739nialls (8/5): Good experience - We stayed at the hotel between Christmas and New Year as part of a family skiing trip. If you can accept the fact that this is a busy and working ski hotel and not a 5 star hotel like you might find in Dubai, it has almost everything you need for a good stay. Breakfast is really nice and there’s enough space. The gym is small but functional, unfortunately it doesn’t open before 8am which can make it tricky to coordinate your day. The pool is small but very clean and there is a lovely spa. Ski hire and lessons are really easy to set up as are passes and there were a lot of stay on hand to help. I would advise you to book your lessons before you arrive to avoid disappointment. Lockers for ski equipment are also easy to rent and staff are close by to help. The rooms and food were good and staff were very responsive to requests. However, it’s good to research what is on site before you arrive as location is somewhat isolated. I would recommend stopping at a supermarket on the way to stock up on snacks or other small items that might not be available on hand. The staff do work hard at the hotel and are trying hard to get it right, which isn’t something i would add without really seeing it in action every day.
- andrewbG8845TF (10/5): Superb! - The Shahdag hotel is a superb venue. Great ski in ski out resort. Cracking value. Ski hire, lessons, passes all available in one place. All great value. The spa is lovely after a long day skiing. I had a massage which was epic. Good breakfast. Comfy rooms. Really can’t fault it.
- ZeshanR (10/5): Should be a 5 star - Where shall I start..... I booked thsi hotel upon a recommendation by a friend. The rooms are comfortable and have the comfort of a good five star hotel. I do n't think that you need to pay extra for teh Mountain view, both sides have mountain views and are great views. Breakfast is better than average but can be improved such as honey and cream proved can be local and slightly better quality. Else it was good. The biggest assest for this hotel, got to be it's staff. They all seemed happy and could not do more even if they tried. From the check in staff to reception staff, to waiters in the resturant and particularly the ladies making eggs(sorry I did not get their names so can't mention them by names but they were great). When we checked in , I enquired about the cable car as it was supposed to included in my booking according to the website that I booked through. Information on that website was out of date but he reception staff ( I think his name as Samir) gave us that complimentry. Later on the next day , we asked (I think her name was Kamilla (I am not sure )) who confirmed with Samir and organised that cable car. During this time we had missed our shuttle bus so she got us a taxi that we dd not pay for. Last two days that whole area had internet issues (beyond hotel control) I went to reception and wasn't happy that internet was poor. Sevinc from the recption appologies and even offered me hotspot from her personal mobile phone. This is way over and above expected of the staff. These small but significant gestures showed the staff who are working over and above the job description make this organisation successful. We also ate their restaurants, food portions are smaller but reasonably priced. Good taste. It is better to eat in this hotel or resturants within walking distance rather than the ones that the tourist guides take you. Their health centre and spa is good. Basic but good gym. Great pool, sauna and turkish hamam. Would I come back here? probably (If I come back to Shahdag again in near future)
- akshaydhanwani (2/5): Horrible. Pathetic. Avoidable even if free - I honestly don’t usually write long reviews, but this one deserves it. My stay at Shahdag Resort & Spa was nothing like what’s shown online. The Wi-Fi was horrible. It kept disconnecting every few minutes and was almost unusable. I ended up depending on my 4G network, which worked way better. For a property that calls itself a five star, that’s just unacceptable. Cleanliness was another disappointment. Yes, spider webs seem to be common all around this region, but when you’re paying a premium price, you still expect your room and bathroom to be spotless. Mine wasn’t. There were webs in the bathroom, the shower head was broken, and even after turning the knob to maximum heat, the water stayed cold. Imagine having to shower with freezing water when the temperature outside is around six degrees. The so-called indoor heated pool with a jacuzzi was another letdown. The water was just lukewarm, and the jacuzzi was shut because there were “fewer guests.” If you’re promoting that as one of your main features, it should work regardless of how many people are staying there. Food and drinks are insanely overpriced. Since the resort is up in the hills with no other restaurants or delivery options nearby, you have no choice but to eat there. Whether you want a quick snack or a full meal, you’ll pay a ridiculous amount for it. The air conditioning in my room wasn’t working when I checked in. The room faces the plaza and got so hot during sunset that I had to call for maintenance before it was fixed. Even small things like dental kits weren’t there. They sent them later, but that’s something that should already be in the room. The shuttle service was a complete mess. They tell you it runs every 30 minutes to the town center, but that’s not true. Sometimes it came every hour, sometimes every two, and sometimes not at all. There’s no board showing the schedule, no communication from the staff. I waited more than three hours for the 5:30 shuttle, and when it finally arrived, the driver refused to take our luggage. The whole lobby knew we were waiting with our bags, and still no one informed us that luggage isn’t allowed. In the end, we had to book a taxi at our own cost. On Agoda, they even show an image saying something about complimentary cable car tickets. That’s not true either. The only things that are free here are the pool and the gym, and sometimes the sauna if it happens to be working. Everything else is paid, and the charges are absurd. And one more thing, be prepared for a serious language barrier. The staff hardly understands English. I once asked for extra coffee sachets and they sent a cup of coffee to my room instead, then billed me for it. Overall, the place looks nice in photos but it’s just not worth it. Everything here survives on the location, not the service. The management clearly doesn’t care about guest experience. If you’re expecting a real five star stay, you’ll be disappointed. I wouldn’t recommend this place to anyone.
- Zohaib (10/5): - Really nice room and location for all the activities. Family friendly as well.
- Muhammad (10/5): - Amazing place and very good hotel to stay with kids and all the activities you can do with your family
- Fearless46760971948 (2/5): The hotel should be rechecked for safety . - This hotel was one of the worst experiences I’ve ever had. The rooms had an unbearable smell, leaks everywhere, dirty carpets, stained bedding, and even insects. The water was freezing cold, the food was low quality despite the high price, and the service was extremely rude – especially the spa staff. It felt unsafe for my kids, and the overall hygiene was awful. I had constant arguments with management about the conditions and refund. The high rating is completely misleading – avoid this place at all costs.
- 757burhanz (10/5): A Magical Mountain Escape in Azerbaijan - This was my first visit to Azerbaijan, and Shahdag Hotel & Spa exceeded all expectations. Most people come to Shahdag for a day trip, but I highly recommend staying to fully enjoy the adventure. From the moment you enter, the ambience feels like another world. The reception staff were friendly and helpful. We were a family of four staying in a junior suite — spacious, even with two extra beds, and a lovely balcony with a plaza view. Breakfast was absolutely amazing, with a wide variety of options. Plus, the hotel is right at the base of top activities like the coaster, zipline, and paragliding. Highly recommended for anyone visiting
- Nada (2/5): - Late, housekeeping not responding for the whole day , breakfast is little and limited… people in the reception are helpful and amazing , but the other workers especially the bags are not helpful .
- Virginija (10/5): - the room was excellent, with a lovely swimming pool, and nice view.
- ahmedaN5935DR (2/5): they do not care for anything but money - they do not care for anything but money i could not arrive to the country due to the recent event in the middle east and they refused to issue a refund
- beantowntraveller1 (10/5): Nice hotel in Shahdag - Spent a night at this hotel in mid June. The rooms are decent but look a little old. But other than that, this hotel is lovely and the location is amazing. With daisies blooming in mid June, it was lovely walking around the property. Bf spread is decent for vegetarians. There are two other hotels at a stones throw away. So even if you don’t want to dine here, there are plenty of eating options in this area.
- Muzzie91 (10/5): Exceptional - Mountains, greens, clouds, sunrise oh my gosh 🤩 such amazing scenes. Best getaway spots ever. Shahdag a truly memorable experience, great place to stay, spacious rooms, super comfy. I booked the room with mountain view and it was amazing from the balcony. They have 24hours room service, great pool, spa and suana. They also give free cable chair lift ride with the stay which was sweet. There is free shuttle which take you down to activities area. Lots of activities to choose from paragliding, zipline, cable chair, quad cars, mountain bike etc I want to highlight here that all the staff engaged in these activities are very supportive and professional, they really help you and you should listen to what they say cause they are pros. The hotel have very good restaurants too, with decent food offering. Their BREAKFAST is the best hands down. You will truly enjoy your stay here. There's another option Zirve hotel but after experience both hotels i Recommend you to Stay at Shahdag hotel than zirve you will thank me. Pro tip, bring your stock of water bottle
- KatR-Khan (10/5): Unforgettable cosy mountain resort - We stayed at Shahdag Hotel last February for a ski holiday, and it truly exceeded our expectations in every way. From the moment we arrived, the staff were incredibly warm, welcoming, and helpful, making us feel right at home. Our room was comfortable and cozy—perfect for unwinding after a day on the slopes. The location is unbeatable, with immediate access to the ski slopes and rental facilities just a short walk away, making everything incredibly convenient. Breakfast at the hotel restaurant was a daily highlight. The setting was lovely and the food absolutely delicious, offering a great variety to start the day right. We also enjoyed exploring the hotel’s other restaurants, which served delicious local cuisine with plenty of tasty options for every palate. Overall, our stay was delightful, and we’re already planning our return. Shahdag Hotel is the perfect place for a winter getaway—highly recommended!
- Trek52858960458 (10/5): Cozy and comfy stay at Shahdag - Best place to stay with family! I found great value of money. Friendly staffs, speedy room service, Quality of food and service, lot of snow to play with and many snow sports… Nice view from each room and cozy and comfortable sleeping; great breakfast and kinda great people around! What else you want?
- Verified traveler (8/5): Acceptable for a 4 star hotel - - easy and good ski access - easy and good spa access - spacious rooms with comfortable bed - terrace in rooms were useful for smoking. - very small swimming pool - breakfast could be better. - Try other restaurants in other two hotels nearby, the MENZERE restaurant was awful in this hotel’s 4th floor
- Ziad (8/5): - NA
- SAH321 (8/5): Good hotel with a great view - We stayed here for 2 nights being our anniversary the hotel took care of it, they arranged a small cake for us on request. The staff is very courteous and helpful. The rooms are spacious with a balcony. Houskeeping is good. The breakfast spread is decent. The best thing was we got the snowfall that is a cherry on top. The place looks really beautiful at night.
- Nidhi (8/5): - It is a good property overall - though the cleanliness and upkeep can be improved; carpets were stained and dirty; bathrooms had smell which was not good Food options were good but service in the restaurant was super slow; breakfast side it was good
- saimahmad (10/5): Beautiful stay - Nestled in the picturesque mountains of Shahdag, Azerbaijan, Shahdag Hotel & Spa offers a luxurious retreat for travelers seeking both adventure and relaxation. The hotel’s prime location provides guests with direct ski-to-door access, making it an ideal choice for winter sports enthusiasts. Accommodations at the hotel are spacious and well-appointed, with many rooms offering breathtaking mountain views. Guests have praised the comfort and cleanliness of the rooms, noting that they are equipped with modern amenities to ensure a pleasant stay.  The on-site spa is a highlight for many visitors, offering a range of treatments designed to rejuvenate and relax. The indoor pool and fitness center further enhance the wellness offerings, providing ample opportunities for guests to unwind after a day on the slopes.  Dining options at Shahdag Hotel & Spa are varied, with multiple restaurants serving both local and international cuisine. While some guests have found the breakfast selection to be somewhat limited, others have appreciated the quality and taste of the offerings.  Service at the hotel is generally well-received, with staff described as friendly and accommodating. However, there have been occasional mentions of slow room service, indicating an area where improvement could be beneficial.  In terms of amenities, the hotel offers free Wi-Fi, private parking, and a range of recreational activities, including skiing, hiking, and cycling. The proximity to the Shahdag Mountain Resort allows guests to easily access various outdoor pursuits, making it a versatile destination year-round.
- Leylajab (2/5): Couldn’t be worse! - Just checked in. Dirty rooms! Dirty bed sheets, with stains. They stuffed two dirty pillows in one pillow case. Ridiculous! Bad smell around the lobby! Bath with stains, carpet with stains all over! Don’t even want to take my shoes off. Price 200 pounds a night! Not worth it at all.
- Novruz (6/5): - Fair enough.food price so expensive
- Anshu (10/5): - Beautiful hotel. Turkish bath and sauna was the highlight. Breakfast had a lot of variety. Very nice stay!
- Ramil (8/5): - Great
- RIAZ (10/5): - Beautiful place on top of the mountains. Big rooms with big bathrooms. Good breakfast
- Farhan (10/5): - Everythinf was perfect, neat and clean, staff was polite too.
- Yogesh (10/5): - Super Property cleanliness n fantastic rooms
- ranger22SG (4/5): Disapponted by service and billing problems - Very disappointed with this visit. They charged me a deposit which they would not return, even though I stayed at the property and paid there again. The rooms were OK but they were lacking a blackout, meaning we had the full sun in our faces since early morning. Breakfast staff was not very helpful or joyful, except for Ramil who was very nice. Some staff try, but mostly the hotel is not up to standard. Lots of ugly construction around takes away from the fantastic scenery. Would like to try another hotel is returning to the area.
- AmitS5459 (8/5): summers at a ski resort - Geography - 3 hrs drive from Baku , with plenty of scenery and good coffee on the way . There are three main resorts in Shahdag , all side by side on a hill side with man made lakes nearby . Location offers great views , if you got a mounting view room . Shahdag is 20 minutes from a city and/or confectionery shops , so if you need to buy anything , do it beforehand as you pass through the city . Weather is great , it’s august but you don’t need any jackets in the day . Evenings are a bit cool . Layout and facilities - Very plush interiors , big reception area , huge outdoor areas on both sides sides of the hotel . There is a free shuttle doing the rounds of Shahdag every 30 minutes . The roller coaster is walking distance and very exciting , there is an indoor swimming pool which is good , cable car ride and other activities are 5 minute drive away near a hotel called Zirve. The area has good eateries and other adventure activities . There is a medical centre there , if you need it . There is a gorgeous heated outdoor pool , ten minutes walk from the hotel . It looks like a lake , but with all the tits and bits of a swimming pool . It’s free for tourists staying at a hotel there . For others it’s 5 Mannat for the space and the towel . Rooms - Satisfactory and spacious , comfortable interiors , balcony overlong the hills , with. The modern facilities . Services - staff is cool and cooperative, but not everyone is comfortable with English , so either use a google translator or make your self very clear …. But they try their best to be helpful . Food - Breakfast spread is good , there is some thing for everybody . Azerbaijan is a haven for non vegetarians 😀…coffee is good . There are two restaurants, one Italian and one International…. I would recommend local dishes rather than trying out Indian ones … Check out is smooth . Try having lunch at Eateries in the forest along the way … kebab platter is worth trying .
- RB2710 (2/5): Terrible ! Pls do not go! - So many problems with this property. Firstly .... They treat Indias very badly. And they outright say it to your face. They will be most uncooperative to you. O doans please do not go to this property. If you are vegetarian , if you will be hungry as all you will get in breakfast is fruit or salad. Even the room service or restaurant had only one item nachos, as vegetarian on the menu. Even though we had a prepaid booking, the reception made us pay extra for breakfast for my kids ...They look for ways to make you pay extra for everything they can of. This is the filthiest hotel I have been to. The rooms very dirty .. carpet was fully with massive stains.. the pillows, towels and sheets were so bad they looked they had not been washed or replaced for years. There were spiders everywhere in the room. The spa area towels were filthy too. The only good thing about about this is the outside nature and mountain scene.
- yasirs225 (10/5): Great Hotel with great services - Really very very nice hotel / staff and everything was marvelous we really enjoyed our stay there nice location and surrounding. Direct access to the shadag roller coaster. It's really worth of your money. i would really recommend this hotel specially with family.
- 205omano (8/5): Loved the Plaza view from our Junior Suite - The hotel is the only large one operating during the summer, so it was quite busy. Despite the high occupancy, the service and hospitality were exceptional. The staff at the reception and in the restaurants were warm and welcoming. Check-in was fast and smooth, and we received ample information about the surrounding areas and activities. The food was delicious! However, housekeeping was lacking. We stayed in a Junior Suite with a plaza view, which was very spacious but in need of more upkeep and cleaning. We requested balcony cleaning at least five times, but no action was taken. The balcony floor had cigarette butts from previous guests (without an ashtray), and we even found a spider crawling out from the curtain.
- Ravinder (10/5): - All amenities are good. Staff are helpful and guide you.
- Basim (10/5): - Perfect for holiday makers with abundant scenic views and several recreational activities to experience. Staff and services were high standards and worthy of applaud.
- 692anuja (10/5): Do not miss this. Trust me !! - One of the best Experiences so far. Shahdag hotel & Spa had almost everything one needs out of a hotel in a vacation. Luxurious spacious rooms, prompt service, all amenities, great food, awesome view from the balcony and plenty of options for activities. Great value for money and worth the visit. Food was a little pricey but was worth it. Shahdag coaster is not to be missed. Along with other activities such as poney ride, mountain ATV offroading etc. P.S. Ours was a Mountain Deluxe Room. All rooms have a balcony ( some of the front view, some back). Spectacular buffet spread. Quite a lot of variety for vegetarians too. Indoor heated swimming pool and Hamas are also must visit. Tip: Do not miss a morning stroll around the property, you'll see jaw dropping mountain views and experience tranquillity like never before.
- emilyb239 (6/5): Hotel resort in the mountains - Shahdag Hotel & Spa is part of the Shahdag Mountain Resort complex, which is a ski resort in the winter and has outdoor activities in the summer. There is a shuttle that runs every hour to connect the hotel to the Activities center (because walking would take ~ 45 minutes between the two), if you don’t have a car. The hotel itself is a bit dated. Rooms are spacious and have great Mountain Views. There are many activities to participate in in the summer time; I did the roller coaster and a full day guided hike + tour of the Laza waterfalls. There is also a gondola but the weather was not good when I visited. The spa is nice and the prices are reasonable, but not cheap. There is an indoor pool (no outdoor pool) and a small fitness center that lacks a lot of equipment (no cable machine or smith machine or squat rack; only free weights and a couple of cardio machines and some weight machines). There are a few restaurants in the hotel, where I exclusively ate because a lot of the restaurants in the village are closed in the summer time. There’s a beautiful indoor terrace on the top floor that has great Mountain Views and serves food and drinks. There is a bar on the ground floor that serves some food too but it’s an awkward setup. Finally, there is a large restaurant where breakfast is served.
- Adventure09892458889 (10/5): Great cozy hotel if you're in Shahdag! - The hotel is great and has facilities you can use like the sauna, Moroccan bath, pool, and GYM (mixed). Out of our stays in other cities in Azerbaijan, this hotel felt like a proper hotel after a long time. WIDE variety of breakfast options and a great seating area. You have multiple activities near the hotel - access to roller coaster from the -1 Floor, a shuttle bus to the Zirve Hotel every hour where you can have access to the cable car, quad biking, paragliding, paintball, and much more. Some things were disappointing at such a 4/5 Star award-winning hotel, however, these things won't affect your stay or experience in any matter. 1. The jacuzzi should be included free of cost to all guest members. 2. I was told by friends that cable car was free for hotel guests once a day but it wasn't in my case. 3. Tea Spoons not available? We didn't see them during breakfast nor have them in room service. 4. Room service staff and helpers constantly ask for tips directly with no shame. If I want to tip you, I will. you don't ask for it. A staff who brought us dinner to our room was sarcastic saying he took the lift 3 floors up to bring the food carrying the tray in his hand - "cash with service charge, card with no service charge". Obviously, this was a turn-off for me so I paid by card and he happily took 3 coins that were left on the room table (less than 1 Manat). 5. Room service food isn't the best. You may rather order and have lunch/dinner from the restaurants in the hotel or the Italian one outside. 6. All staff don't have a full understanding of the English language. I had to use Google Translate several times but I understand this situation as it's normal. Overall, we were happy and had no complaints. Please don't take these points into negative consideration. You will be happy (hopefully) and enjoy your cozy stay!
- Saurabh (4/5): - Only advantage is location. Service is terrible and hotel is just artificial. My bathroom was flooded all over and they took over 1.5 hrs to send someone and an hour to clean it. It stinked all night though. Breakfast had limited vegetarian options and our orders were ignored! Room service steward demanded tips as a right! - lacked etiquettes! Reception checkout experience was too cold and no one even offers here to drop the luggage to the car. Even my kid had to scroll her own luggage in a so call 5 star luxury hotel! Not recommended at all. Stay in BnBs or other hotels.
- 988tarangs (6/5): Average Hotel - Location is ok.Hotel is old. Rooms need to be re-furnished. Staff is not polite. Room Service is too slow. Temp pool is good. We could not find any good Options Vegetarian Jain Meal Breakfast. Huge Language barrier as most of them don’t understand English. Overpriced, as there are better options near by.
- Verified traveler (10/5): - First day the weather was sunny and sometimes partly cloudy. Second day the fog covered the whole region, so we could not achieve our excursion point like water falls in the Lazza Village ets... and also we couldn't continue to enjoy the marvelous views around the hotel. There was like in a fair tail. Advice to everyone.
- adityabajla (8/5): Great Place but wrong season !! - We stayed here for 2 nights. The hotel is big but does not look or feel modern. The rooms and bathroom were big and each room had a balcony. This is the only hotel which is operational is Shahdag during off seasons. So basically staying here you have to eat drink and do all the activity on site. The best part of the hotel is the indoor swimming pool, Hammam bath and sauna which any one can use while staying. The breakfast spread is very large and the team is very efficient with all your needs. Food drinks and other activities are little expensive so this is not a place for budget travelers. We stayed here for 2 night but got really bored on the 2nd day as we had nothing to do after getting done with all the activities. I would recommend this place only during season time which is dec - march or else it a very dead place. Front desk staffs were nonresponsive for anything you asked them. The restaurant staffs were happy to serve all the time.
- Vladimir (8/5): pool is out of service - we were disappointed than pool is out of service. We purposely booked SPA to visit pool. Instead of pool administration offered free of charge using of kanat road, funicular
- Bruno (8/5): Great option for a family Ski Trip - Hotel staff is very friendly (while most do not speak EN they try their best to help) and helpful. Location is perfect, right in front of the slope access, the sleigh rental and the Shahdag Coaster. Ski shop, lift pas, and classes are all inside the hotel area which makes everything easy to sort it out. Restaurant is quite good and properly priced. Bar staff is always ready to help. The Spa facilities are quite nice and so is the Swimming Pool area. We did have some small issues in the room but the maintenance team was extremely fast to come and fix. Only 3 points to be improved: Toilet paper (looks like an A4 sheet of paper), Shampoo/Conditioner/Soap kit (very bad quality), and locker room (not enough space to sit/change). Besides that, I totally recommend and would definitely come back.
- SHAMAZ (10/5): - Good Hotel for family.
- Faig (8/5): - Rooms were lacking basic amenities (tissues, etc)
- Ramil (8/5): - Not clean, poor breakfast, old tv models in room only spa is fine
- Ramon (6/5): - Thai massages are very expensive and the service at the restaurant in the 4th floor isn't good.
- Sherif (2/5): - The hotel is good however the staff and services is not good , i stayed three days during these day i requested extra billows but no response also the recipient staff is not helplful at all, however the hotel facilities is goodand also the rooms is fine
- Ahmed Ali (6/5): Average at best - Stayed at the hotel for 2 nights in a big group occupying 4 junior suites and a standard room. The property needs a major upgrade. It is quite run down and 4 rooms had an issue of clogging in shower and water stink that no one was willing to solve. The bed and pillow are not for someone who has a neck , back or any other issue since it could be harmful. Only decent point is location. And access to nearby activities via chair lift.
- Ali (10/5): #1 - It was the best hotel i ever visited #1
- Alhassan (8/5): Nice location amd clean hote - Good location and hote But need to improve staff quality Food expensive no restaurant out side hotel
- jasim (10/5): - Excellent stay good reception and restaurants are delicious food.. Mr.Sahil at breakfast restaurant was so helpful and kind .. thanks all
- Noor (10/5): - Amazing place
- Sathish (10/5): Enjoyable stay - Its a great stay experience. The hotel is super clean and the staffs are kind and cooperative. The rooms are spacious and lively. The roller coaster attraction is nearby and its close tomother attractions. The hotel is also having free shuttle service for other activities and games located nearby. Breakfast is more than average. Choice of Indian food is limited in the restaurants.
- Emil (8/5): - good but too expensive
- Mohammad Asif (10/5): Great hotel overall - Great hotel with world class amenities. Food and breakfast was amazing. Especially, Mr. Resid in food and beverages dept. was very helpful and kind, looked after my whole family. The overall experience was just top notch.
- Verified traveler (10/5): Nice hotel - It was the holiday and many guests there, the skiing is amazing. Very nice trip, will come again.
- DAURO (8/5): - The hotel is excellent, and I recommend it. However, the front desk team deserves better training as there’s a lot to improve.
- DAURO (6/5): - The hotel itself is excellent and exceeded my expectations. The staff, however, needs better training (front desk).
- Elshan (6/5): There is not ski - I took this vacation there mainly to ski and participate in the winter games, but there were none of them.
- Ali (10/5): - All things
- Mohammed (2/5): - I’m not coming again, bad staff and dirty place
- Vugar (10/5): - I stayed in this Hotel with my family. Everything was just perfect. I love this Hotel! Thanks a lot!
- Samhar (10/5): A true 5 star - It was simply perfect. A remarkable experience
- Ramin (10/5): Perfecto - Hotel personnel is very friendly and doing all to make us enjoying our stay.
- James (8/5): No social distancing at breakfast but nice stay!! - Service was very good and they gave us a free late check out which is very helpful as we were skiing. The breakfast area was a bit too busy I think with the current Covid situation, people don’t social distance at all....but apart from that our stay was very good!
- Verified traveler (6/5): Mediocre - Nice place with wonderful staff with major drawbacks: - Unbearably hot everywhere. Hard to sleep without the door open and harder to suit up for ski in the locker room without getting super sweaty. -The food has to be really worked on. -The restrooms in the ski floor always missed toilet paper and tissues.
- Amir (6/5): First get-away after COVID lockdown - The hotel is in a good condition and the infrastructure is comfortable. However, the reception employees are not well trained, speak in their own language (not Azeri or Russian but in the local language) which creates discomfort. More guidance, maybe a brochure would be good for guests to know what's going on.
- Verified traveler (8/5): Nice Hotel Option in the Mountains - Excellent location for skiing and other activities. Gorgeous views from all around the hotel. Room was quite large and comfortable. The hotel was fairly clean, but the tub/shower looked like it had not been washed before we arrived (luckily the room also contained a stand-alone shower). The gym and pool are both open to men and women at the same time which was great for our group and not always the case in this area. Dinner and breakfast buffets were tasty and convenient. The service was mixed. Some of the staff were extremely helpful, friendly, and willing to interact with all members of our group. Other members of staff would only address men to a point of absurdity (a female guest would ask a question, but the male staff member would give the answer or the item to the male guest). The hotel is right next door to two other hotels making it convenient to hop around or book rooms for large groups. Overall, I would stay here again.
- ELNUR (8/5): Very recommended place for winter snow holiday - For the winter holiday trip it is very recommended place I ever seen. Welldone Shahdag spa&resort hotel and its staff!
- Verified traveler (10/5): - Room was excellent, unfortunately they didnt clean my
- yousef M (10/5): Perfect - Best location
- Yousef (10/5): - Everything was perfect very recommended
- Verified traveler (10/5): Very comfortable - Amazing hotel facilities..
- KATRIN (10/5): Wonderful hotel - The hotel is located on a mountain. It’s pretty hard and far from Baku getting there. On the other hand, the weather is clean, you can take som good breath and put a smile on your face. The Hamam is gorgeous! The swimming pool was great too. The service is ok. The staff speaks in English.
- Verified traveler (10/5): - The staff was great and friendly. The room was amazing and great view
- Gary (10/5): Moutain Hotel in Azerbaijan - It is a lovely location. We took the Gondola to the top of the hill for a wonderful view. We did not ski but the slopes were in really good condition and weather was nice. Their breakfast was great and for dinner they had a special European Buffet.
- Jasim (6/5): Wonderful except sales director - Sales director rude and don't have any kind of respectful to vuests
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