Merchant Hotel
Location: 55, Jalan Penang, George Town, my
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Stunning Views from Sun Terrace
Enjoy breathtaking views of the sea from our sun terrace, the perfect spot to relax and unwind during your stay.
Comfortable and Well-Equipped Rooms
Our air-conditioned rooms feature a flat-screen TV, comfortable bedding, and modern amenities for a relaxing stay. Some rooms offer views of the city and a cozy seating area.
Convenient Location near Major Attractions
Located just steps away from Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion, our hotel is centrally situated near Chinatown, Wonderfood Museum, Little India, and Fort Cornwallis. Explore the best of Penang with ease during your stay with us.
Book now and experience the charm of Penang at Merchant Hotel!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Lift / Elevator
- Luggage storage
- Fax/photocopying
- Facilities for disabled guests
- Wheelchair accessible
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Key card access
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Secured parking
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Room
1 King Bed
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Deluxe Double Room
1 King Bed
269 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Executive Double Room, 1 King Bed
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Deluxe Double Room, 1 King Bed
1 King Bed
226 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
M Space Deluxe King Room
Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
-
Executive King Room
This larger air-conditioned executive king room is fitted with a flat-screen satellite TV and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
-
Kids Safari Room
Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
-
Deluxe King Room
This air-conditioned deluxe king room is fitted with a flat-screen satellite TV and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
-
Deluxe Twin Room
This air-conditioned deluxe twin room is fitted with a flat-screen satellite TV and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
-
Executive Twin Room
This larger air-conditioned executive twin room is fitted with a flat-screen satellite TV and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Key card access
Guest Reviews
- ARUMUGHAM (10/5): WONDERFUL STAY - I like this hotel as it is very near to the eateries area. Furthermore it is just walking distance for everything NIL
- Alex (8/5): -
- Syed Suhailudeen (10/5): -
- Azhar (8/5): - Good because it is nearby Chowrasta market and other facilities. The toilet is a bit smelly sometimes. Don't know where it came from...
- Syaurah Rohaizah (7/5): -
- NUR (5/5): - The design. Thats all Cleanliness was not top notch
- Nurul (4/5): -
- Kesavan (10/5): -
- Faisal (9/5): -
- Emma (10/5): - The cleanliness, nice views and very good staffs and services. Thank you very much guys. You did very good job👍🏻👏🏻🙌🏻
- Tha (10/5): -
- Ken Chong (7/5): -
- Ch'ng (6/5): -
- Hamshani (4/5): -
- Guest (9/5): -
- Yao (1/5): - 未明确告知是禁烟房间，被罚了50块钱
- MENG WEI (8/5): - The location and parking The air-cond not functioning, requested to change to the another room
- Zaid (10/5): - Ada parking
- SHAHRUL (10/5): - no mini fridge
- kong yong (10/5): -
- famila Carissa (10/5): I will coming to the next trip..😊 - The room is comfy and wonderful 💯
- Anna (8/5): -
- Mohammad Fadzli (10/5): - The location is easy to find muslim friendly food everywhere
- AHMAD RADZI ABDUL HAMID (10/5): -
- Johan (6/5): - Needs some refurbishing
- Muthoh Haroh (6/5): - aircond not cool
- Siti (10/5): - Nice
- Shareen (8/5): -
- Cheah (10/5): -
- Khai (9/5): -
- Graham (8/5): - Close to Red Garden and good value for money Staff were excellent and very obliging breakfasy Breakfast often ran out of items such as Cornflakes and were not renewed
- Bih (10/5): - Location, a lots of eatery around. After a heaving rain, hotel was out of power about 10 hours. It was fitted problem.
- Azlie (2/5): - Service cleaner very bad
- Daniela (5/5): Tolle Lage für sämtliche Ausflüge geeignet, leider sehr altmodisch und abgewohnt - Sehr zentrale und tolle Lage des Hotels mitten in Georgetown. Personal war freundlich. Leider ist das Hotel schon sehr in die Jahre gekommen und abgewohnt, Zimmer war nicht wirklich sauber. Personal war freundlich, jedoch hätten wir eine 2. Zimmerkarte benötigt, wird aber grundsätzlich nicht ausgegeben.
- Ratna Devi (8/5): -
- Man Shek (3/5): -
- BJ (8/5): Overall a pleasant and comfortable stay - I was there for business. So was out all the time. Only went to the room to sleep No good english TV channels
- Arul Santiago (4/5): - Twice sent request for room 804 but no reply instead they reserved room 709 which is inconvenience to rest n sleep due to loud noise of karaoke n after checking finally given room 304 n it's noise too due to lower floor n passing of buses,bike,n cars n if they sent a mail saying no availability of room 804 n i would have cancel my bookings n look elsewhere other nearby hotels ....actually use to be regularly staying at hotel n lately avoid it but came bck again to give a try n still cannot handle minor problems n clients requirements They fail to sent mail regarding my request n hope the management look into room lighting n but tub
- Mahir (8/5): - Ok No
- badrul (9/5): - Location in middle of Georgetown.. can brisk walk to see what in the area The carpet of room..need to change to tiles or something else. Its about cleanliness
- Aqilah (6/5): -
- Cheah (10/5): -
- ZHEN JACK (7/5): - Room is clean Decent internet speed The bathtub is relatively small and the water seep through the toilet door causing the floor mat to be wet Only serve vegetarian breakfast buffet with eggs and limited choice
- hazman (8/5): -
- Daniel (7/5): -
- farahain (7/5): -
- Redhill (8/5): -
- NAH (10/5): -
- SITI NOR AIZAH (10/5): -
- Syahmi (9/5): -
- NURZITA (5/5): We arrived early morning 6 am just to sleep beforeHowever I was attended by a rude gangster styled male long haired rece - good location Dont expect the hotel as per photos shared just 2 star hotel however its clean old hotel
- foong (5/5): -
- Gavi (10/5): -
- Azrin Din (9/5): -
- Nor Syahirah (7/5): -
- ernidasaje (5/5): - Everything Takde
- Mohamed Noor (7/5): -
- Nurul (8/5): -
- Nur Rasyiqah (5/5): Good location, plenty of parking spots with really nice guards. Staff at receptionist fought violently when I stayed the - I like the location, very close to all the famous eateries in Georgetown. I like the guards in the parking space, they were really friendly and happy to do their job The staff at the receptionist need to be trained better. On the second and third day of our stay in the hotel, we heard the staff arguing at the back of the receptionist area and the argument sounded violent and unnerving. I wanted to ask the receptionist for help with something, but they were busy fighting.
- Lanie (5/5): -
- Muhammad (9/5): -
- AHMAD RADZI ABDUL HAMID (8/5): Nice Location - Good Location Parking Limited
- Tammy (8/5): -
- Ndzinisa (8/5): Great location!! - The staff was hospitable, and when we forgot my sister's ring, they helped us find it. The room was very spacious. The location is absolutely great! The WiFi was slow. The bathroom didn't have towels, so we had to request them. The soap was not replaced. The lighting in the room is too dim.
- Hia Seng (8/5): -
- Hariri (5/5): -
- Muhammad Haffis (8/5): -
- Norhafiza (7/5): -
- Huixian (6/5): -
- Nurfakhira Hafni (10/5): -
- Hasif (8/5): -
- Aung (3/5): Bad - Would not recommend. The hotel is very old, dirty and not properly maintained. The walls are very dirty. The beds are not comfortable and the bed sheets are not clean enough. The carpets have holes everywhere. The rooms stink. The room lights are so dim that I cannot see anything. The staff does room service in their pjs, so unprofessional. The staff does ironing of sheets in the corridor right infront of the lift. The bathrooms have limescale everywhere. No towels provided, until we asked. The worst is that the water is unclean and smells like sewage, so we had to let it run for a few minutes until it cleared up.
- Mohana (1/5): -
- sara santhia (2/5): It was horrible that my visit to Penang after 8 years was tainted by this particular hotel as the management did not tak - Nothing except for the receptionist who was quite sympathetic to my condition Everything! The hotel is being refurbished at a very poor taste at that. The rooms reeked of paint smell that potentially could trigger asthma, the walls were moldy, carpets were old and smelled like dirty socks, the bathtub in the room creaked when I stepped on it and was covered in mold one side as well. Despite numerous complaints, the managers did not bother to fix the issues and left the poor receptionist to handle the matter. No one contacted me to apologize as well
- Engy (8/5): - Location - a number of good food in walking distance Everything's good.
- Harun (7/5): Akan repeat next visit - Pintu bilik air agak longgar dan sentiasa bergoyang bila ada tekanan angin masuk. Bila pintu bilik air terbuka, ia terus menghentam kuat pada dinding bathtub. Bunyi2 ni agak menganggu setiap kali ia berbunyi. Limited parking. Lain2 ok, bilik cantek dan selesa.
- PRAKASH (4/5): Not a good stay - Location The cleanliness of room is very bad with limited facilities. Breakfast was not good at all and only vegetarian food was offered for breakfast.
- mohd zulakbar (8/5): Good for people who loves nasi kandar n Chowrasta market coz is nearby within 5-10min walk - Location for the tourist attractions are nearby The carpet looks old
- roslan (6/5): -
- Kiragaletchumi (8/5): -
- Azrai (9/5): -
- Evelyn (8/5): - Staff friendly and location Maybe the facilities are too old
- Maizatul (8/5): Overall, it was a great stay. Will repeat again - The staff were friendly and helpful. Parking was provided and easy to access. The room came with a balcony, but safety measures should be ensured especially those with children.also this hotel is walking distance to nice food and place. The furniture looked quite old. The bathroom floor was a bit slippery when i first entered, as it seemed there was soap residue left.
- Nor Ekhsan (8/5): -
- Jia Hui (6/5): Horrible sleep - Old and slightly unclean, surrounding area very noisy, early morning there's a club/bar blasting loud music shaking the whole building at 6am
- Anas (10/5): -
- Alham (10/5): Great stay - Everything was good and room was clean.
- qistina (10/5): - Clean room, great service, strategic place to stay. The room was very clean and neat. There’s a problem about air conditioning, i called the room service and the staff handle it very well and very polite. But the hotel surrounding was very loud. But overall everything was great!
- siti salmiah (5/5): the staff a very good n nice.. keep it up - simple n nice, parking is good.. sheet have stain.. also at bathroom on the floor.. not look clean..
- AVINASH (6/5): -
- nor (7/5): -
- Amanina (8/5): Good room to stay - The room is very cozy and the hotel is near a 24-hour shop, easy to buy things at 12am and above. Televisions need to be upgraded to smart TVs to make it easier for customers to watch Netflix and so on.
- Thony (8/5): -
- Elise (8/5): Pleasant stay - - Great central location! - Ample hotel parking bays (Early December stay). - The hotel is a little aged but the rooms were clean and bed comfortable. - Staff were friendly and helpful. - Hot water in our level 5 room took about 5 minutes to turn on. - Room cleaning services are good, but you must request for cleaning via tag on door - not automatic daily cleaning. - Dim lighting, but wasn't a big deal. Good to prepare to sleep.
- Dinesh (10/5): Perfect location - This is the first time in my entire traveling life i did not get sick from the AC. Clean! It has vintage vibes to it, a novelty place if you like classic style.
- Che Wan (8/5): -
- SABRAN (10/5): -
- Mustaqhim (4/5): - NIL Room no window
- Mohammad Rizal (8/5): -
- Taufiq (8/5): - have bath tub hot water in bathroom not so good.
Photos
