The Royal Guesthouse

Name: The Royal Guesthouse
Address: High Street, Dingwall, Scotland, IV15 9HL, Dingwall, GB

Location: High Street, Dingwall, Scotland, IV15 9HL, Dingwall, GB

Star Rating: 3 Stars

Property Type: Bed and breakfasts

About this Property

Hiking and Biking Trails Nearby
Experience the natural beauty of the area with convenient access to hiking and mountain biking trails.

Bar/Lounge and Complimentary Breakfast
Relax and unwind with your favorite drink at the bar/lounge, and start your day right with a complimentary breakfast.

Convenient Amenities
Enjoy complimentary wired internet access, a welcoming 24-hour front desk, and the assistance of multilingual staff during your stay.

With a stay at The Royal Guesthouse in Dingwall, you'll be a short walk from Dingwall Museum and just a quick drive from Blackmuir Wood. Book now to experience the best of Dingwall's hospitality.

Important Information

This smoke-free bed & breakfast features hiking/biking trails nearby and mountain biking nearby.

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:30 AM

Amenities & Facilities

Free breakfast
Birdwatching nearby
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Hiking/biking trails nearby
Free breakfast
Multilingual staff
Mountain biking nearby
Smoke-free property
Free wired internet
Long-term parking (surcharge)
Birdwatching nearby
Fishing nearby

Rooms Available

Twin Room, Ensuite

2 Twin Beds
Layout - Bedroom
Internet - Free WiFi
Entertainment - Digital channels
Food & Drink - Coffee/tea maker and electric kettle
Bathroom - Shower
Practical - Wardrobe or closet
Comfort - Daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Towels not available, bed sheets not available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Towels not available
- Visual fire alarm
- Bed sheets not available
Double Room, Ensuite

1 Double Bed
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Coffee/tea maker and electric kettle
Bathroom - Private bathroom and shower
Comfort - Daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Towels not available, bed sheets not available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Electric kettle
- Daily housekeeping
- Free WiFi
- Towels not available
- Visual fire alarm
- Bed sheets not available
Suite, Ensuite (Double and Single)

1 Twin Bed and 1 Double Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Digital channels
Food & Drink - Coffee/tea maker and electric kettle
Bathroom - Shower
Comfort - Daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Towels not available, bed sheets not available
Non-Smoking, pet friendly

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Electric kettle
- Daily housekeeping
- Free WiFi
- Towels not available
- Visual fire alarm
- Bed sheets not available
Single Room, Ensuite

1 Twin Bed
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Coffee/tea maker and electric kettle
Bathroom - Shower
Practical - Wardrobe or closet
Comfort - Daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Towels not available, bed sheets not available
Non-Smoking, pet friendly

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Free WiFi
- Towels not available
- Visual fire alarm
- Bed sheets not available
Basic Single Room, Ensuite

1 Twin Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker and electric kettle
Bathroom - Private bathroom and shower
Comfort - Daily housekeeping
Need to Know - Towels not available, bed sheets not available
Non-Smoking, pet friendly

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Electric kettle
- Daily housekeeping
- Free WiFi
- Towels not available
- Bed sheets not available
Basic Double Room, Shared Bathroom

1 Double Bed
Entertainment - Flat-screen TV
Food & Drink - Electric kettle
Bathroom - Shared bathroom
Comfort - Daily housekeeping and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Heating
- Electric kettle
- Daily housekeeping
Basic Single Room, Shared Bathroom

1 Twin Bed
Entertainment - Flat-screen TV
Food & Drink - Electric kettle
Bathroom - Shared bathroom
Comfort - Daily housekeeping and heating
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Heating
- Electric kettle
- Daily housekeeping

Guest Reviews

Richard (2/5): Sorry, but no. - I’m sorry, but the room was just unlivable. Sad condition in a classic hotel that has gone to seed. We took one look, and smell, and decided to find other accommodation. We left the key at reception, called the host and apologized, but said we just couldn’t stay. Also, very difficult to even locate the property, but the host was very helpful on the phone navigating us there. This property is more like a youth hostel than what we were expecting.
Robert (8/5): - The rooms have been renovated. They were clean, tidy and simple. Both rooms were unable to get hot water for showers. The sink had hot water. This we could not figure out. Be sure to bring your personal soap and shampoo. The two staff were friendly and helpful. This loacaton worked fine for our quick stay in Dinwall.
Alex (6/5): - Poor bed, but they moved us to a different location the 2nd night
Gordon (4/5): Disappointing - No heating in room, no TV signal so pointless TV in room, sign in room to say hotel in undergoing refurbishment and that management are aware of all issues. Seems to be coverall for general disappointing room. Bedside lamp in poor condition, shower takes 10mins for hot water to come through, no hooks for hanging towels/clothes up, lack of toilet paper.
Sharon (2/5): - Very poor. Never again!
Patti (6/5): - First off-the staff is very lovely and friendly. We stayed 2 nights -the first night in room 6 we had an issue with the shower, it was scalding hot-when we advised staff in the morning, we were moved to room 30-our second room was fully renovated and everything worked just fine. Wifi was spotty, and we were a bit concerned with security as the front door was unlocked and accessible to the street. The hotel is under major renovation. It is well located and again, the staff couldn’t have been lovelier
Thomas (2/5): - I am writing to formally express my deep dissatisfaction with the experience my wife, our guest from Dubai, and I had during our recent stay at your hotel. We had booked two rooms for two nights, and after driving over 9 hours from Birmingham to Inverness Dingwall, we arrived at your property around 9:30 PM with the expectation of a comfortable and welcoming environment. Unfortunately, what we encountered was far from acceptable: • One of the room’s curtains was broken and hanging loose, offering no privacy. • The toilet had no bin, and there was no cupboard in the room. • The carpet was dirty and clearly had not been cleaned properly. • There was a strong, unpleasant smell throughout the room, making it extremely uncomfortable. • Although breakfast was included in our booking, we were shockingly told we had to go to another place to get it. When we asked for clarification, the only response we got was “sorry”. • There was no lift, and no staff available to assist with our luggage, even though our rooms were on the first and second floors. Due to these unacceptable conditions, we did not use the second room at all. All three of us were forced to stay in one room simply because we had no other option that late at night. This experience completely ruined what was meant to be a joyful trip. The level of discomfort, inconvenience, and emotional distress caused by these issues
Verified traveler (4/5): Just don’t go - Terrible place, other smoking pot in the halls stinks. Noise by others. Not as photos. Don’t waste your money. Stayed 1 night only. More than enough can’t say that this is a contractor hotel in that it is worse than that. Looks like they may be trying to refurbish, but will need to go a long way. Check in at another hotel.
Daniel (2/5): Avoid it - For one the hotel is not even at the address that’s listed too. You have to go to another hotel to check in and then walk up the street to a building that is you know probably under construction on the bottom floors. The room I got said it had a TV well yes there was a TV in there, but it was not plugged into anything. It did not work when I plugged it into the power it had no signal the shower had no hot water. You cannot open the window at all. It was painted shut and I was sweating in the room because there’s no AC, but if there’s no AC, you gotta be able to at least crack the window, which I could not. There was a spider on the windowsill indicating no one had been in this room for months. There wasn’t even a lightbulb in the lamp next to the bed. All of this was hugely different from what the description on the page was it was anything but royal I tried to be nice and ask for a partial refund instead of a full refund but now that they’ve denied me, I will just call my bank and I will leave the review of how it truly went. No WiFi either. Advertised completely wrong
Verified traveler (4/5): - Hotel was,very run
Stephen (2/5): - Fire Alarm went off at 3am
Verified traveler (2/5): Do Not Go There - Place is under renorvation to be avoided, Uncomfortable bed, room nothing like the image, controlled from another building with unavailable staff, Breakfast was nothing to mention.
Alistair (4/5): - Property was heavily into refurbishment. Had to go to a differant hotel to check in. Room was small but clean but no reception on TV, catch up TV would freeze with error signal. Could not contact reception at other hotel on phone. Could not connect to wifi. Breakfast was at other hotel. Unfortunately not worth the cost.
Michelle (8/5): - Very friendly staff. Limited breakfast options especially for gluten free. Good WiFi. Took awhile to get hot water in the bathroom
Malcolm (4/5): - No info on key pick up from different hotel. Pillowcase dirty. Light in bathroom black! Shower very poor as water was a trickle. Bathroom smells of dampness. No hand towels. Fire alarm went off at 5.20am no staff on site. I went to other hotel to inform them. Obvious H&S issue. Alarm was SD in room 38.
Susan (8/5): Ideal accommodation for putting your head down - Perfectly adequate for my purposes. Room was pretty clean - particularly the bed linen and the bathroom were immaculate. Service from the staff was excellent - very friendly and nothing was too much trouble. If you’re looking for budget accommodation this is ideal.
Andrew (2/5): - Room in poor condition. Complete lack of building security. Door to room had clearly been kicked in by previous occupant. Room unfinished. Rubbish skylight blind. Electric shower with poor water pressure and ineffective controls. No breakfast to speak of, despite promise of ‘continental’. Cheap as chips but price reflects quality of stay. Would avoid if I were you!
andrew (2/5): - Worst room i have ever been in
Magnus (6/5): - I mean its a budget hotel and was comfortable enough but very basic, I wasn't expecting or needing much so in that respectwas fine.. but loud banging music from downstairs bar kept me awake till after 1am .. unacceptable..
Claudine (2/5): - We drove round and round as GPS said we'd "arrived" and there was no signage indicating Royal guesthouse. Parked and asked at a Boots pharmacy and she said she thought it was "on the corner." The only thing we saw on the corner was a Snooker/pool bar/club with people all standing at the front smoking and when we went in the lobby stunk of smoke. There was a sign that said "reception" pointing upstairs. Really loud music was throbbing all around. I am severely allergic to cigarette smoke and already starting feeling nauseous. There was no way we could stay there. When I called the reservation service said to go to the Waverly inn down the street and thankfully they had a room for us there. The managers there were very helpful and hard working.
Debra (2/5): Avoid at all costs!!! - Absolutely horrific!! Booked the Royal ended up in the Waverley Inn as we got there late?? The smell hit you when the door was opened and permeated through the place even into the tea in the room. Shower held together with black tape, mould on bathroom ceiling, curtain rail broke unable to shut curtains. Left after one night without the breakfast and booked into another hotel for the rest of our trip!!
Colin (2/5): - The room hadn't been cleaned, excrement in toilet. Windows were painted shut. No staff there to check in, no tea or coffee in the room had to walk to Waverley inn to get room key. After complaining, we were moved to the Waverley inn. The room there was acceptable! Dont book this hotel.
Marg (4/5): - So hard to find.walking the streets Was above a pool hall Mattress poor Few comforts Good breakfast
Shubham (2/5): Never go there - The hotel is closed they charged me 47£ without any cost i don't even stay there the room i booked they don’t have that they are bring me to another hotel room is totally disgusting i need a family room they just provide a double bed and bathroom is totally damp and door even not closing properly , i just pay the rent and leave the property and drive to my home for 8 hours its better option i think to stay at this property never ever go in this property
Billie (6/5): - I would rate my overall stay a 3/5. The property was hard to find. It’s not clearly labeled. Our toilet in our room leaked every time you flushed it. The hot water in our room took 30 minutes to heat up and had weird water pressure. I will say that the staff was very nice and accommodating in the fact that we got in super late after check in due to transportation issues. The overall room was clean but very small.
Verified traveler (8/5): Vino trip to Inverness from Edinburgh - Good: 1. Location is in main area. Just to find the room is little tricky as no board. 2. Room iscomfortable. 1 double bed, 1 single bed room. 3. Nice breakfast and receptionist is good approach. 4. Dedicated car parking at The Waverley Inn hotel just opposite to this. . 5. Got hot water in shower. Needs to improvement: 1. Toilet flush set leaking water on the floor 2. Need tea and cups , sugar, salt at rooms itself. No hanger. 3. No mat in bathroom to wipe foots. 4. No lock inside bathroom door. 5. Central heater is not working provides temp electric heater. In summer fine but winter need heater in room and bathroom.
Brenda (2/5): Just awful - We booked as a stop off on our way to wick.First of all couldn’t find it as changed name.The room was not cleaned,no hot water.Bed was filthy with crumbs under the sheet and damp,some of the plug sockets were not working,lamp with no bulb.Did not have breakfast as the dining room was filthy.Over all so disappointing for £74,won’t be going back
Donna (10/5): - Staff absolutely lovely, couldn’t have been any more attentive. Room lovely & quiet. Breakfast basic but good. Will definitely book again.
Michael (8/5): Hogmanay accommodation - Hotel staff was very helpful and very accommodating, we arrived very late and we picked up a meal from outside, the staff arranged a seating in the breakfast bar for us right away, very helpful this was. The room was very clean and also the beds spotless. At the time of visit, NewYear an eve we got the hotel for £62 for a family room, every where else was several hundreds. With this in mind you get what you pay for but we got a family run business that I would recommend no problem. Thank you staff at the Royal hotel
Pratap (10/5): - No hot water 🚿. Others things like staff cleaning is good.
Muhammad (10/5): - Best service I can't sat 5 star but area wise best place to stay with family or without family. Im doing couriers delivery 🚚 i almost stay every area this is my favourite to stay
Kenneth (4/5): - To cold
edward (8/5): - Very friendly
Christopher (8/5): pleasantly surprised for the price - we read the reviews on here and was not expecting much for the price. but we was pleasantly surprised with the stay, breakfast was basic but was still very good for price we also found it to be very clean. we was in room 27 and would be very happy to stay there again. The only thing that I would say is no signs to tell you where it is so for others to find it, its on the very corner of the street.
Diane (6/5): - Room was clean. Location centre of town. However, no signage of hotel (we drove past it twice and needed to ring hotel for directions). Poor housekeeping- only one towel, one pillow and no cups. Receptionist not helpful.
Verified traveler (2/5): No hot water on 2nd floor shower - Everything was nice about the property BUT there was no hot water in the showers in 2nd floor !!, and no one at the reception to assist in the morning. Had to take a cold water shower on a cold autumn morning. One does not expect this from a registered hotel in Scotland
Gloria (10/5): - The breakfast was good, and the staff was great!
Verified traveler (2/5): - We booked for 2 double bed and one single bed ensuite room. But we didn't get what we booked as the receptionist told there was no family room left but in websites it was showing available. Since it was night we couldn't book any other hotel and we were left with no option other than go on with just a double bedroom ensuite. Whole night we couldn't sleep properly as we were 3 people in one bed.
Douglas (2/5): - Room was filthy, dirty cotton buds in drawer, stains, stained/soiled linen stuffed down the back of bed
Jennifer (2/5): - Do NOT stay here! This isn’t a hotel. There was no exterior sign identifying this accommodation as a hotel but multiple signs advertising a bar and billiards club! Inside had NO reception desk only a random, unidentifiable man with a cell phone. The building appears to be in some state of sale/renovation and the rooms had paper signs taped to the wall in the hallway identifying the room numbers. The eating area was in shambles. The room we were shown does look like the one on the website so I believe it has been staged for photos. I WOULD NOT feel safe staying here. We cancelled and complained to Hotels.com asking that this be removed from their site. It’s not suitable for anyone. A hostel is better than this.
Sidnei (2/5): Avoid… very old building - Old building and mold Carpet bad smell Shower has no pressure No hot water Avoid if possible.
Leigh (4/5): - Difficult to find the entrance as I couldn’t see any signs as it happens it’s the entrance to the snooker hall you need to take. Building is like a maze inside with room numbers printed in a4 paper with pen. When I got to the room there was a number of chocolate bar wrappers under the bed and a coffee sachet had been opened and discarded next to the kettle by previous occupant. Empty tablet packets in the wardrobe and no blinds in the bathroom.
Elizabeth (4/5): - They are trying to get this hotel better but it is lacking in simple things. No bulbs in the bedside lamps. Can’t reach a socket for one of them or the kettle. No hooks for towels. No wardrobe. No bin only a bin liner. Window won’t open. No cups or teaspoon. Had to ask. 2 flights of stairs and no lift.
Max (6/5): Simple no frills guest house. - This is a simple very budget conscious travelers guesthouse - no frills so don't expect any. Room was clean but table lamp had no bulb and shared bathroom. No heating in room so stay clear of Apartments in Winter. But it is relatively low cost at £75. Breakfast is tea/ coffee, cereal and toast. Hard to find as there no sign at street level
Verified traveler (6/5): - For the price, the room itself was about what you’d expect. What I didn’t expect though was it to be within a snooker club with no signage except printed A4 paper with a different hotel name on it! Ok if you need a cheap room but don’t expect a luxury building and location.
Anne (2/5): - It started with zero directions on how to get there and then when we did manage to find it. Our room was moldy, shower had open drain. Hallway smoke detectors had bright green light all night and went off after midnight. One cup provided in room was filthy. Coffee pot. No mugs. No soap. Curtain falling off. WiFi unreliable. Could hear our neighbors using their restroom. Open vents in walls. Not hoovered very well. I understand budget hotels, but this was something else. I never leave bad reviews, but I didn’t sleep well in this hotel. It was hands down the worst I’ve ever stayed in. It should be closed till they finish renovations or charge about half the price. I mean. Just. Wow.
Anveshkumar (6/5): - There is no board or address marker for the property it was difficult to find the property room was good but toilets are little bit smelly staff was very nice and humble always available and very helpful breakfast provided was nice
Frank (10/5): - Okay room was not ready
Verified traveler (2/5): - Floor is not vacuumed bed was clean room was stained and not looked after, for £35 it’s ok for the night if your looking to just sleep some where but honestly would not ever go here again for the price you can stay at a travel lodge and feel safer, looks as if they are renovating a lot of rooms and improving so this might change soon but right now it was pretty much a spare room in someone’s house (code locked doors felt very unsafe, seemed to be the same code for every door)
April (4/5): - The manager was helpful and they are obviously trying to upgrade the property. They were renovating while we were there. The problem for us is our room was unfinished with broken lights without coversand dirty ripped carpet but the room had been painted. They should only pur people in finished rooms. They had a nice breakfast area.
Verified traveler (2/5): - Absolute dive of a hotel. Check in is in a building across the street, no security for the building, anyone could walk in off the street. Hotel rooms are next to a snooker bar. Hotel smells damp, flies everywhere and generally just very run down and dirty. If there wasn’t a group of us staying we would have left immediately, there is no feeling of safety at all - heard screaming and shouting all night long. DO NOT book this hotel if you have kids.
Sankar (2/5): Stay away.. it’s not worth a penny - It’s a dump.. hotel.com should never market this place The most rubbish hotel I have ever been.
Edward (2/5): - Not what was advertised. Place was diffulcult find. No one at reception.Room was filthy. Bathroom was dirty. Shower was missing door and had no hot water. The list goes on. Booked a 2 night stay and left after first night.
Muhammad A K (10/5): - Happy with the services provided during my 1 days stay at this place.
Skye (6/5): - The rooms are comfortable and you can tell there have been recent upgrades to the rooms with the furnishings and decor. There are a few areas that you can tell the hotel is working toward fixing like the windows (which don't open easily) and the shower temperature (which was a bit on the cool side) but we found the beds comfortable and the accommodation quite adequate, especially for the price. The staff are very helpful and there is a number to access a person even when reception is closed. The location is a little challenging to find but if you find the location of the Waverley Hotel, beside the church, then you just need to go to the nearest busy corner and the Royal Guesthouse is on that corner. We found it easier to park on the street by the church but there is a parking lot. To identify the hotel, look for the billiards hall sign on the building, as the name is not visible but everyone local knows where the "Royal Hotel" is. The reception is on the second floor, but there is not elevators. I hope that they are able to revive this hotel back to its former grandeur as the city is quite a pleasant one to visit and very walkable with many interesting finds if you venture between the buildings and lots of good shops and character.
Rafi (2/5): Not so good stay - Check in was difficult. No name board outside people around not aware this Guesthouse. No one to answer the phone and no reply to e mail. Not a great experience.
Andy (2/5): Avoid for at least the next 12 - 24 months - I understand that the place is slowly getting renovated but as the pictures show, they are far from a state that should be open to paying customers especially at the price they charge. Of course they are taking advantage of desperate tourists. The place is also difficult to find as it is actually on top of a snooker hall/pub and it has a sign with a different name to what you’d expect. The “Royal Hotel” in faded signage from the roof. Nothing on street level. It isn’t cleaned very well. It’s noisy in the morning and the breakfast as bread, yoghurt and cereal. Not even reaching the heights of “continental” (no cheeses or meats, etc).
Karan (2/5): - Just one thing waste of money.
W (10/5): - Looked very shabby from the outside but was surprisingly modern inside with ongoing renovations taking place . Newly decorated room with comfy beds and nice bathroom . Check-in was easy. Reception man was very helpful ,sorry forgot your name , the most surprising was the amount of choice we had for breakfast . No fully cooked breakfast but Buffet style everything else you could think of and more . Even gluten free section . Was a brilliant breakfast . Overall a great stay and highly recommend. And free parking nearby .
Hubert (4/5): - Where to start? The manager for sure was trying his best. Plenty Gluten Free choice at breakfast. The room - on the top floor, no lift - was small but clean with a decent bed. But... regularly no water in the cold water tap over the sink. Hot water tap did run but only slowly and it took forever to warm up. The power shower did not work for two days running. Then it worked for a bit on the 3rd morning but I had to rinse soap off my face over the sink because it cut out. My wife again had to wash at the sink. The sink plug did not stop water draining out - filling it with hot water from the kettle was useless. No bedside tables or lamps. No chair to sit on. Just 1 coathanger in the cupboard. No pegs to hang anything on. We shall not return to this place.
Julie (4/5): Stopover - It was supposed to be a guesthouse but it was an “under construction” old hotel. No sign-so hard to find. Tiny window. Dirty hand basin and shower. Un-emptied bin. Best part was continental breakfast.
Amy (6/5): - It was okay for one night, the shower head of not on wall, hot and cold taps mixed up and not very easy to find,
Joshua (4/5): - The hotel operates under a different name. It was very hard to find, it wasnt even called the royal huesyhouse, its called "the waverly" Have to go upstairs of a pool club and follow notes written on sheets of paper to fins the guy to check in who doesnt stay there. Breakfast is in a different building down the street...no towels...no deadbolt on door... tv nroken...no itnernet...very sketchy. Giant window in baynroom with no curtains so everyone could see you shower
Derek (6/5): Some work required! - Hotel had changed its name with no update on website so we had a real job finding it! Check in was a bit bazaar and we were given keys for the room that didn’t work. Website also did not say that breakfast was served in another hotel about 100yards away. I think hotel has just been taken over. Hallways had been newly painted. Room could have been cleaner as we found an empty sweetie bag under a bedside table. Room was functional. Dingwall is a good (cheaper) alternative to Inverness with good public transport links to the city (30 minutes by bus). Car journey is only about 15 minutes. Hopefully some teething issues will be resolved. Proper advertising being key!
Fiona (4/5): - On street parking close at hand
fabio (2/5): Il peggiore albergo trovato in Scozia - Albergo sporco, la stanza assegnata non era stata rifatt, puzzava ed il bagno era indecente. Un membro dello staff ha cercato di assegnare un'altra camera, ma il boss non ha voluto. Ci è stata rifatta la c amera ma era comunque pessima.
fabio (2/5): Il peggiore albergo trovato in Scozia - Albergo sporco, la stanza assegnata non era stata rifatt, puzzava ed il bagno era indecente. Un membro dello staff ha cercato di assegnare un'altra camera, ma il boss non ha voluto. Ci è stata rifatta la vamera ma ea comunque pessima.
Josh (8/5): - After worrying reviews, we had no problems, only inconvenience was going to another place to recieve key and window not opening in bedroom. Happy with smart tv (mirror from phone) and hot shower
Bryan (2/5): - Poor facilities, filthy rooms, shabby all round, dirty linen, stained walls and furniture, thich with dust and wobwebs, unhoovered carpets, a total shambles and a disgrace.
Verified traveler (6/5): Not great, but.... it was ok. - Room was clean, hallways were very dirty with litter.
Abbe (2/5): Awful Room - Dirty linen left in corridor, dirty bathroom, damp wall, no rail in wardrobe to hang anything up. Would not recommend.
Verified traveler (2/5): Stay elsewhere - Once you make a booking you get an email telling you to go to another address, no signage and had to call multiple times to find out where to go. Room had a bad smell and no hot water.
christopher (8/5): - could do with a lift as we were on the third floor and there must have been over 60 !!! stairs a couple of places no hand rail ! I appreciate the building was being done up ,but the window was nailed~up and could nt be opened but the wind around the gaps in the frame kept the room cold . ROOM 340 [i think } very end of corridor.Well decorated room but COLD.
Bridget (2/5): Would not recommend - There was no soap, no shampoo, no bathmat in the bathroom. I did appreciate having my own bathroom. The black mould in the bottom of the shower and room 8 is not so nice. Wi-Fi was nonexistent in the room, so we couldn’t book our next night to stay. Checking was difficult as we couldn’t find a hotel to begin. We had to go upstairs into a bar to talk to a bar who pointed out that the caretaker had just quit his job there. They were kind enough to direct us down the street to a different location that gave us the key. Was to be included, but there was nothing in this hotel. We had to go to a different location.
Ushasree (8/5): - Nice
Susan (2/5): - You pay for what you get, looks like they are trying to renovate Unfortunately there was a mix up with our payment and we paid twice, with the hotel and the booking company refusing to repay us the over charge. We won't be staying there again or usinh this booking company again.
Jacquie (2/5): - Our rooms were nothing like the photos shown online. The noise in the hallway of men shouting at each other was scary and kept us awake. The rooms are on the same level as a snooker club and public washrooms. None of this was disclosed in the ad on Expedia. I would never recommend this place.
Sharon (2/5): - The room, although just renovated, never had a chair, side table, trash can or a working tv. The room could have been vacuumed first, but wasn’t, so the carpet was dirty. The linen had stains, the towels were frayed,and the window was painted shut. Couldn’t get hold of the manager after we checked in, so for 2 nights it was uncomfortable. Even the foyer and 3 flights of stairs were dirty. I would not stay there, or recommend it to anyone.
William (10/5): VFM - Comfortable and clean
Amy (8/5): - Reception was in another building and was hard to find, if it was not for the police happening to stop us we wouldn’t have known where to check in. The hotel it self was above a bar so you had to go up a lot of flights of stairs, which was fine for us only staying a night, but keep this in mind as there is not any lifts. The guy waiting at reception for us was lovely and showed us to our room. We had to leave quite early in the morning so did not get to experience the breakfast. Overall handy and convenient place to stay to rest.
Andrew (4/5): - Property is in severe disrepair. Electricity in our room didn’t work upon check in, although Robert helped resolve that. Both windows in our room had cracked or partially shattered panes of glass. The shower faucet was broken and incapable of being adjusted for hot water.
Catherine (2/5): - There's too much to complain about .. I'm going to send an email and photos of where we were placed
Daniel (4/5): Wouldn’t stay here for £50 let alone £104 - It took me a few trips round the block to find. Once I did, I had to find somewhere to park as was difficult to identify where the entrance was! The three shops underneath were closed down and the actual entrance looked to be for a snooker club (also closed). There was no one on reception, saw a cleaner & she told to me to ring a number. Once I spoke to him, I had to go to the ‘other’ Waverley Lodge to get the key and this is where the parking was and breakfast. Upon entering the small room, I was greeted by a squashed blue-bottle on the window. A few bits of rubbish on the floor as well as hairs in the sink and a questionable stain on the pillow. No hot water in shower! No one around to mention these issues to.
Marinus (4/5): - This property is not for the faint of heart. Run down, very poor mattresses, light fixtures missing, bad smell of mould, but bathroom okay. Slept okay. Staff helpful but poor facilities.
Rob (2/5): Unpleasant stay - Other than the girl on reception the service was poor, the room was dirty from drill hole dust, dried silicone stuck to rad, expanding foam on architrave damaged wall by light switch, disgustingly dirty windows, dirty pillow. Fire exit light lit up room.
Corey (6/5): - Hotel is in the process of being renovated. Our room was good; bathroom and shower were newly renovated. The only complaint is that it needs some exterior signage so people know where it is and some signs for where to go to check in.
Chipo (8/5): - Nice and quiet everyone was very friendly.and helpful.
Shaun (2/5): - The property is in a terrible state of repair. It looked like a squat for junkies. The room hadnt been cleaned, bed wasn't made, pillows on floor, urine on toilet seat, part of window missing, vomit on glass of different window, used glasses and cups, black rubbish bags outside door, wrappers on floor, every surface had a layer of dust, smell of damp was over powering. The receptionist offered to go give the room a clean but no clean would solve the issues this establishment has. Avoid at all costs!
Sean (10/5): - It was ok but no tolet paper one small hand towel and two nasty looking red stains in the bed linen and no heating room was freezing .
roland (8/5): - Check in very friendly. In the middle of town, so easy to find and good for findi g place's to eat. Room very hot, not quite as depicted in the picture, but served well enough for a 1 night stop over as part of a longer trip.
Verified traveler (2/5): Don’t stay here - ever. - Had to ask for the bed sheets to be changed as there were staind and the floored to be hoovered. The beds were so old and uncomfortable the springs were poking through. There was a constant smell of BO that you couldn’t escape. Everything needs replaced. The room was freezing due to huge old windows but they did provide a plug in heater. Continental breakfast was average and stale.
Keith (2/5): - Pretty bad. Could be a nice place but currently is a trainwreck. Pay a bit more and go somewhere else. We roughed it out but i wouldn't ever come back or stay more than one night.
Paul (4/5): - No signage, must check in and out over a block away at the Waverley Inn. Bed was lumpy and springs up and down. Not a good experience at all.
Paul (8/5): - This place was amazing for the cost of twp nights, my only negitive feed back would be that the shower dripped all night and leak water over the bathroom floor,(my fault for not closing the shower door) and the head board on my bed was very loose and wpuld bang against the wall when i rolled over in bed. Apart from that place was great, would deffo stay again.
Feroz (8/5): - Good location
Jack (10/5): - very nice places helpful & happy staff great recommendations for food.
Mandi (2/5): - The staff was very nice and accommodating, but the rooms were awful. My first room had a leak in the ceiling and broken shower door. Got changed to another room that smelled like mildew, had black mold in the shower, and the heater didn’t work. The breakfast area was completely dirty also. I’m surprised it’s legal to let people stay in a place like that. The mold problem alone is a safety problem.
Kelly (2/5): - I truly want to attach all of the photos I took of this downright scary and filthy property. I can’t imagine how old the photos are that you have been provided or if they were even truly that property. I recommend removing them from your site altogether. Please feel free to reach out for more information.
andrew (2/5): - don't be fooled by the pictures the room i was given looked like a s**t hole, mould, dirty, smelly, no bed made wish i could load the pictures, yes it was cheap and didn't expected 5* but i did expected to be at least clean so you could get your head down or go to the toilet with out catching somethink yes it was that bad, it look like someone had just got out the bed, very very dirty.
Verified traveler (4/5): - This is a low budget stay, I understand but the cleanliness of the room was not up to standard. Behind the bed was full of dust. There was no blind or curtain on the window and we saw that it was broken and left on the floor. When asked to fix the problem it couldn’t be done right away or weren’t offered another room. The bathroom was dirty and worse of all there was no water some nights even to brush our teeth. The shower is also to show in. I have stayed in low budget places but this was shocking. Also, the building is creepy and smells terrible. Some of the apartments on the low levels must smoke and keep animals inside. Was absolutely putrid and revolting. Oh and the towels we were given were fraying and had stains on them. It’s rly not worth to stay on a budget.