Palette Near Petronas Twin Tower Formerly Campbell Hotel

Location: 1, Kompleks Campbell, Lorong Tuanku Abdul Rahman, Chow Kit, Kuala Lumpur, Kuala Lumpur, my

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Garage

Rooms Available

• King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a bidet. The air-conditioned double room features a flat-screen TV with satellite channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Executive Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The suite offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Superior King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a bidet. The air-conditioned double room features a flat-screen TV with satellite channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Executive King Room

  Offering more space, this air-conditioned room is appointed with a sofa and a flat-screen TV. Shower facilities are available in the private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a bidet. The air-conditioned double room offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a tiled floor as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Queen Room

  Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a wardrobe, an electric kettle, a tiled floor as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. This twin room is air-conditioned and features a flat-screen TV with satellite channels, a wardrobe, an electric kettle and a tiled floor. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Queen Room

  Fitted with a queen bed, this air-conditioned room comes with a flat-screen TV and coffee/tea making facilities. A shower is available in the private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Twin Room

  This larger twin room features air conditioning, a flat-screen TV and a mini-bar. The private bathroom includes free toiletries.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Twin Room

  Featuring free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• RUSHASNAN (5/5): -
• Sabudin (1/5): BAD DISASTER - Location. Ease access My recent stay at Campbell Hotel was absolutely horrible. This hotel is NOT the same anymore. Extremely disappointing experience from start to finish. First of all, there was ZERO communication about the café being closed. No memo, no notice, no explanation during check-in — nothing at all. We only found out the next morning when we went down for breakfast that was supposedly INCLUDED in our booking. Then the hotel decided to replace the breakfast with random takeaway food. From where? Nobody knows. Is it halal? Hygienic? Properly handled? Again, nobody could answer. Completely irresponsible management. What made things even worse was the attitude and handling by one of the Tamil male receptionists. Very unhelpful and unprofessional. We are in Malaysia but he could barely communicate properly in Bahasa Malaysia, making the whole situation even more frustrating and embarrassing for guests trying to get answers. And the most shocking part? He admitted he could not give us the takeaway food because flies had already landed on it. Seriously? What kind of disgusting hotel service is this? The fact that contaminated food was even considered acceptable for guests is beyond unacceptable. Until today, I am STILL waiting for a proper reply or resolution from the hotel. No accountability, no apology, nothing. This hotel seriously needs to improve its management, hygiene standards, and customer service before charging people for stays they clearly cannot manage professionally. Definitely my last stay here. Banned. Cancelled. Never coming back again. I strongly advise others to think twice before booking this hotel.
• aida yusnita (10/5): -
• Aifaa Nabiha (7/5): -
• AMMAR (5/5): -
• Ahmad Fadzil Bin (7/5): - Short Expensive
• Yusri (3/5): - tukar owner not ready yet
• Datu Mohammad Ayben (10/5): I will come anytime to kl and stay at the campbell hotel again - Location Nice
• Radziah (3/5): - Location Free wifi Facilities - cleanliness, the room is dusty, AC is not functioning well, even the staff is offering another room, however, it is already troublesome us, since we arrived frm Johor No room service after 6pm The check in time wasn't updated in the Booking.com 3pm, instead of 2pm
• TAUFIKLUBIS (7/5): -
• Ruziah (9/5): -
• yu jie (1/5): -
• NORMA (5/5): - The room full with cockroaches. But the staff give me a good services. They arranged me to another room but don't have any refrigerator.
• Jinggo Force (10/5): -
• Cik Sempurna (1/5): - I am writing to lodge a formal complaint regarding my recent booking at The Campbell Kuala Lumpur, which was unexpectedly cancelled by the hotel without prior notice. I arrived at the hotel late last night, only to be informed that my booking had been cancelled and that the hotel was fully occupied. As a result, I was denied check-in despite having a confirmed reservation. This situation caused significant inconvenience, as I was forced to urgently search for alternative accommodation at a late hour. The hotel informed me that a refund would be issued; however, I would like to formally request that Booking.com ensure my full refund is processed immediately. Additionally, I hope that appropriate action will be taken against the hotel for this unacceptable handling of confirmed bookings. I am a regular customer of Booking.com, and I trust that this matter will be taken seriously and resolved promptly. Thank you for your attention to this issue. I look forward to your urgent response.
• Nurul Akma (6/5): -
• Hashim (6/5): Overall ok,repeated over and over because location near sogo n pasar malam jalan tar. - Location Found stain at comforter.myb it was not changed.the toiletries also limited.got only 1 shampoo n 1 soap each te i check in
• Rohani (7/5): - Food delicious
• Mustafar (9/5): - Kemudahan parking, senang untuk cari makan
• Zack (5/5): -
• Nik Mohd Nasir (8/5): -
• ROSLAN (9/5): I like to choose the accommodation closest to our family affairs - Room very nice, location; the place suits my purpose, breakfast good and enough, according to the taste of our family I always get a room on the top floor but that is less important because there is an elevator. We don't have to climb the stairs
• Rohaizi (6/5): -
• Rohaizi (7/5): -
• SuFFiaN (1/5): -
• Nur (3/5): -
• SYED JAAFAR (8/5): -
• Mohd Azmi (8/5): -
• Ton (6/5): Redelijk hotel met goed personeel en uitstekende locatie om de stad in te gaan. - Het ontbijt buffet was goed. Het personeel is zeer vriendelijk en behulpzaam. Problemen werden keurig en snel opgelost. Uitstekende locatie om de stad in te gaan. Het hotel is nog wel verpauperd. Duidelijk te merken dat een nieuw bedrijf het heeft overgenomen en nog te maken heeft met de gevolgen van het eerdere management
• gamal (8/5): -
• Ahmad Hamizi (6/5): Iimprove semasa urusan check in dan check out - Dekat dengan sogo Breakfast bagi tapau dalam plastik je
• Bb (6/5): -
• Nor Azri (1/5): - Sangat teruk daripada sebelum-sebelum ini. Late night check in.. tunggu staff receptionist datang hampir 15 minit!! muncul pun daripada luar hotel. Selesai check in naik ke bilik.. Sampai bilik masuk nak on suis semua x berfungsi. Call reception daripada bilik pun tak sambut call. Terpaksa turun ke kaunter. Sampai di kaunter tengok staff receptionist hilang lagi.. kali ni terpaksa tunggu hampir 30 minit baru lah staff muncul dan tukarkan ke bilik lain. Keesokkan harinya turun untuk breakfast. Sekali bila sampai cafe, tengok cafe tutup. Pergi ke kaunter tanya kenapa cafe tutup & bagi tahu bilik includes breakfast. Sekali staff di kaunter bagi 2 tapau nasi lemak & 2 bungkus air kopi o. Last lah stay di hotel ni..
• Mohd (1/5): Taubat x duduk. Menyesal booking situ - Lokasi yang stategik Lipas merata2
• Rosenie Khalid (8/5): -
• Najmuddin (5/5): Disappointing Stay – Breakfast Not Served - Location near sogo Stayed on 31 March 2026 for one night with breakfast included. However, no breakfast was served even after waiting until 7:30 AM. Very disappointing experience.
• ab alias (8/5): -
• Eddie (5/5): IF I HAVE TO BE RIGHT IN THE CENTRE OF KL, THEN I'LL STAY HERE. OTHERWISE I WON'T - LOCATION ROO IS DIRTY. GOT COCKROACHES IN THE ROOM. IT'S VERY NARROW TO NAVIGATE IN THE PARKING LOT
• Ezza (6/5): -
• khairul izwan (2/5): - Breakfast served as packed food which not worth the prize.So....i have to cancell via booking.com but the staff incharge(a woman) entertained me in other issue. I was blamed not to declare the number of person correctly. A lot of cockroaches and the shower was not good. Very tiny water came out. The most dissapointed was about breakfast in which the cafe was already closed and as replacement they served packed food which is far cheaper and water is not hot. In the booking, bf provides worth rm28 Booking.com staff
• Ekram (3/5): -
• Norsalawati (1/5): hope will not experience the same experience to anyone else - Lokasi hampir dengan pusat membeli belah Ada beberapa pengalaman yang kurang menyenangkan terjadi. 1. Nak book bilik satu lagi sedangkan boleh jer walk in tapi kena book thru online, kemudian kena tunggu lagi availability kalau nak request lantai yang sama sdgkan memang ada pun kosong.😔 2. Lantai biilik yang kotor walau pun kita dah makeup room, langsung tak sapu ir vacuum, cawan tak dicuci. 3. kita call for bellboy nak check out, tapi dia ckp memang takde troley dan bellboy, bila kita tegas sikit ada pulak troley dan diorang dorong jer depan bilik kita kena angkat satu satu dan bawa turun sendiri semua liggage. 4. Our trip semua perempuan dan ada 1 baby, tapi sepanjang mendiring dan mengangkat bag sedikit pun staff tak tolong diorang cuma melintas dan tunduk, bila kita kita minta tolong kat receiption(lelaki) cakap diorang tak boleh itu procedure atleast ada empathy dan berkhemah sedikit dik kita orang islam tak salah menolong. I am sorry i really have a bad experience, i hope u guys atleast look into this matter, cause our miney not even 1 cent paying less for your hotel. Thank you
• NOR (4/5): -
• adamswak (8/5): Nice stay. - The location is good. A bit noisy.
• wan azham bin wan zainalabidin (8/5): -
• Mohammad Luqman (9/5): -
• Kasuma J (7/5): - Lokasi sngat dkat dgn mall, senang cari mknan. Bilik ada lipas, sterika kat luar blik dan tapak sterika da hitam.... tpi still ble guna cuma kena pndai2la hihihi.
• Hashim (7/5): Overall location ok - Location near to shopping at sogo n jalan tar Quite old n dirty.i think they dont chnage the comforter.the toiletries such as soap n shampoo given also only 2.just to shower once only
• Nursastrie Sriyunie (7/5): -
• Samsul Baharudin Bin (10/5): - Location is strategic Aircond cannot control manualy
• Masri (5/5): Meh - Very convenient as it near to sogo and jalan tar The hotel is not as clean, as we found a pair of pants hanging behind the door
• MASITA (10/5): -
• Qushairi (4/5): -
• shahrul ikhmal nazrin (10/5): -
• Fairus (5/5): 50-50 - Quite spacious I think, but there no white light so I cannot focus doing job from my laptop. The room that I got is infested with cockroach, but I request the receptionist to change my room. Second room is okey but still got cockroach but I can consider it.
• MOHD SUKRI (7/5): -
• Wan (7/5): -
• wan azham bin wan zainalabidin (9/5): -
• ABDUL RAZAK (8/5): - Dekat dengan sogo mall dan kedai2 Hotel lama
• Susanna (8/5): -
• Munazmi (8/5): Great value for money - good location, comfortable stay. - Cheap but confortable Iron is not provided in the room
• Norkhairani (8/5): -
• MUHAMMAD FARIS (10/5): -
• NUR FATHIAH (10/5): -
• Ahmad Shahrul (8/5): -
• mohd ali shah (9/5): - good
• huda (6/5): -
• Faris (8/5): -
• Bin sahari (9/5): -
• Mohd (9/5): - Amenities None
• Datuk Faizal Hakime (6/5): -
• Mohd (9/5): - Near amenities None
• Nur Aina Izureen (10/5): -
• MALIK ABAKAR (9/5): -
• Azman (9/5): -
• ida (5/5): -
• Muhammad (8/5): - cuz so close shopping mall lift so far
• NsuhfiZ (6/5): -
• Mohamad nizam (8/5): - Verry good
• Farizan (8/5): -
• Mastora (7/5): -
• KARTINI (7/5): - breakfast smelly and hard towel
• Mohd Fakrulrazi (8/5): -
• SHAMIZAN (7/5): IT GOOD BECAUSE NEAR TO MY WORKPLACE - IT A LITTLE DISLIKE COUSE I DONT EAT NASI DAGANG...BUT THE FRIED MEE IS GOOD BECAUSE I DONT EAT NASI DAGANG.. 😅😅MAYBE NASI LEMAK IS OK 4 ME...
• Faleeha (3/5): Hygiene was compromised. You should work on it. - Hygiene was extremely compromised. Tiny cocroches were everywhere in room.in addition Our breakfast was included in rent but we left the place without having breakfast. Butter cup was filled with cocroches as well.
• puteri (7/5): - lokasinya memudahkan urusan kerja. jalan kaki je
• Yahaya (5/5): What a 27/5/25 horrible day - N/A Breakfast ? Lousy & cannot accept staff on duty. Staff at cafeteria won't let myself and wife for breakfast coz name not in the list. Really irritated while other room guest at the cafeteria witness the incident. Hotel counter staff never admit her mistake and start to blame other staff. Reluctant to apologise.
• Farah Asyiqin (9/5): -
• Nurul (4/5): Boleh kemas bilik selalu walaupun jarang ada customer datang duduk - Dalam bilik dan tandas ada anak anak lipas
• Sarudin (7/5): -
• Sarudin (7/5): -
• Norhanim (7/5): -
• faridah (10/5): giid n clean - ok ok
• Azrul (7/5): -
• Hapiz (8/5): -
• Zulazhar (5/5): -
• Haji Muhammad Fauzie (10/5): - Meet joe branko of barbarik, baba andy of flop poppy and eddie ex wings here. Staying to go and see barbarik consert at odeon. None
• Noor Iffah (10/5): -
• Mohd Zaki (5/5): - The location Untidy
• Mohd San (7/5): - Location Outdated room

Photos