The Alana Yogyakarta Hotel and Convention Center

Location: Mataram City - Jalan Palagan Tentara Pelajar KM 7 , Yogyakarta, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Packed lunches
• Table tennis
• Concierge service
• Wheelchair accessible
• Kid meals
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Free pool cabanas
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bicycle-friendly property
• Bulk dispenser for toiletries

Rooms Available

• Family Room

  Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, soundproof walls, as well as a mini-bar. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Socket near the bed

• Deluxe Double or Twin Room

  This sophisticated twin/double room has air conditioning, a flat-screen satellite TV and a sofa. There is also a mini-bar and electric kettle along with tea/coffee making facilities. The private bathroom comes with a shower and hairdryer.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Socket near the bed

• Executive Suite

  The spacious suite features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, a mini-bar, a safe deposit box, as well as an electric kettle. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Bidet
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Socket near the bed

• Executive Club Room

  The spacious twin/double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The twin/double room has carpeted floors and provides a safe deposit box, an electric kettle and a sofa.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Socket near the bed

• Junior Suite

  Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar and a coffee machine. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Socket near the bed

Guest Reviews

• arunikaekawati (8/5): Stunning Design with Significant Gaps in "Software" - I stayed here as a solo traveler (booked via Tiket.com). While my second night was pleasant, first night was ok. This property has immense potential, but the execution in service—specifically F&B and gym management—needs urgent attention. The Pros: Design & Comfort • The Room: Absolutely enormous. It felt premium, spacious, and incredibly comfortable. • The Bathroom: I loved the standing shower design with the glass and curtain. • Water Pressure: Incredible. Honestly, this is the best water pressure I’ve experienced in an Indonesian hotel, second only to the Four Seasons Jakarta. • The Pool: Impressive in size and perfectly maintained. The temperature was wonderful, and the chemical balance felt spot-on and gentle. • The Team: The staff is young, wonderful, and mostly very helpful. They clearly have the right heart for hospitality. The Cons: F&B & Gym Maintenance The "software" side of the F&B department is where the experience falters. It feels like the staff lacks fundamental product knowledge. • Knowledge Gap: When I asked for sparkling water, I was offered a Sprite. When I tried to order something sweet (which I usually avoid for my diet), it was difficult to communicate this. There seems to be a minimal understanding of menu ingredients. • Availability: Many mixed juices were unavailable, yet they were kept on display as if they were fresh. • Management Follow-up: While the F&B Manager was professional and invited me to another restaurant, the execution was poor. They never asked for my contact details and offered a restrictive time slot, so I ended up not going. The Gym: For a hotel with 264 rooms, the gym is small and lacks basic standards. • Safety: They provide glass cups instead of paper/plastic, which is dangerous in a workout area. • Cleanliness: There are no wipe tissues, rubbish bins, or baskets for used towels. Housekeeping doesn't seem to know how to clean the machines; the area was messy and lacked yoga mats. Final Verdict The physical hotel is stunning, and the water pressure is a dream. If management invests in staff training and modernizes gym standards, this would easily be a top-tier experience. For now, it is a "great room, confusing service" stay. On a positive note, the parking is very well-maintained
• Farida (9/5): -
• KOJI (7/5): Good - ROOM Big There was mold on the shower curtain.
• Akmal (9/5): New Atmosphere Hotel in Solo - CLEAN & COMFORTABLE NOTHING
• Cristiana (8/5): - Estrema cortesia del personale La manutenzione della struttura è un po’ scarsa. Moquette macchiata e rovinata, polvere sui mobili
• Sandhy Trias Prabowo (8/5): -
• Kanda (8/5): -
• Setiawan (7/5): Ragu-ragu utk menginap lagi di sana. - Lokasi Jalur dan area parkir sempit banget dan staff reception lamban sekali
• Marco (7/5): -
• Jeroen (10/5): -
• NicolineK (10/5): Outstanding hotel while visiting a conference. - The connection to the conference area was incredible as well as the facilities in general. The staff was super helpful and nice.
• gadisdesa (10/5): A fantastic stay - We stayed for 10nights in the presidential suite. On the top floor. The room was spotless and well set out. it’s on the same floor as the executive lounge, which is open 3-7pm each day with snacks, coffee, tea and juices. The staff were all welcoming and friendly, and would always offer to help with anything we needed. The food selection at breakfast was great and always fresh. Room service although a limited selection was good and delivered hot n fresh! We didn’t use the swimming pool, but there are also light meals that can be ordered by a telephone in the pool area. The hotel is in an easy location to reach and not too far from the town centre. There are many small cafes nearby too, if you wish to try them out. Parking was easy, and sometimes the staff would park the car for us. No extra charges. We will definitely stay here again on our return visit to Jogja.
• Tri (8/5): -
• Triyani (8/5): It was good - Clean Location
• John (9/5): -
• Yohanes (10/5): Best place to stay in jogja - Location Friendly and polite staffs ( credit to reception staff that time, 1 male staff during check in and two female staff during check out but forgot all the name... sorry ) Good quality breakfast Nothing All good
• Sigit (9/5): Superb -
• ninditan2025 (10/5): Awesome!! ⭐ - Brilliant service unforgettable experience you will have your moments with them👏💯 Please have once in your lifetime !!
• Wishnu (8/5): Very good -
• Yeremia (7/5): Good -
• Edi (7/5): Good - Breakfast menus which is quite various and the taste. The Iron and Iron board was not in good condition.
• Edi (7/5): Good -
• Hapsari (8/5): Very good -
• Gadis (8/5): Very good - Room is spacious, clean and bright It turns out no different between deluxe room and executive club room.
• Gadis (8/5): Very good -
• Michael (9/5): Superb - everything
• Nurliss (9/5): It was nice staying at the hotel wih friendly staff. - Big property. The room is spacious and clean. They provide room as requested with no problem. I guess nothing
• Haresh (10/5): Exceptional -
• Wahyu (9/5): Superb - Good place for relaxing. Good varieties of breakfast.
• Wulan (7/5): Good -
• Lukman (8/5): Very good -
• Anindita (9/5): Superb -
• Wahyu (9/5): Superb - A good place for relaxing. Great breakfast.
• Gurnaemi (8/5): Very good -
• Michael (9/5): Superb -
• Angela (10/5): Perfect - Very good services and restaurant for breakfast. Room quite big and comfy. Precious staff
• Haresh (10/5): It was a very short stay. Will be back soon for a weekend stay - Location
• Michael (8/5): Very good -
• Evodius (8/5): Very good -
• Lenny (8/5): Very good -
• Dana (9/5): Large comfortable hotel in Yogyakarta. - The buffet breakfast was very nice with different types of food and indoor and outdoor seating.
• Dheny (8/5): Very good -
• Hafizah (10/5): Exceptional - Very nice hotel. Near to the convention hall. Not much
• Rachmat (10/5): Exceptional -
• Deasi (7/5): Good -
• Endah (1/5): Bad - I like the hospitality is very good Menu breakfast are good,and more choice
• Ichwan (10/5): Exceptional -
• Ichwan (10/5): Exceptional -
• Lodya (9/5): Superb -
• Matthew (9/5): Superb -
• Ucanab (8/5): Very good -
• Tisya (8/5): Very good -
• Ben (7/5): Good -
• Aaron (8/5): Very good -
• Christoph (8/5): Very good -
• Louisa (7/5): Good -
• Michael (9/5): Spacious and clean rooms, comfortable beds (even the extra bed), great breakkie, nice swimming pool -
• Sapto (9/5): Superb -
• Darren (10/5): Great experience and wonderful staff. - Large rooms. Lovely staff. Awesome breakfast.
• Jenni (8/5): Very good -
• alcatrank99 (8/5): Great room great breakfast - The rooms are luxurious, we booked a family room and got it on the 18th floor. The rooms are large with 2 toilets and complete amenities Breakfast was great, quite delicious. Especially the porridge, the condiments are very varied. All food is served hot so that the gudeg is also hot. Everything is served in a heating container.p The waiter was very friendly and ready to help
• Helgard (10/5): Exceptional -
• Akhmad (9/5): Spacious room and Variety of breakfast - The hotel staffs are friendly, and helpful. The breakfast has a lot of variety and the taste of the foods are also not disappointing. The room is spacious with complete amenities. The room is actually already clean, but the cleanliness of the room can still be improved.
• Taiyo (8/5): - A clean and nice hotel. It is not close to Malioboro (2.30 mins) and YIA (50 mins). Luggage storage is available 24 hours. Warm showers, shampoo and body soap are provided.There was no shaving. 水洗トイレです。紙も流れました。ウォシュレットは東南アジア式です。
• Jaka (8/5): Very good - Large rooms. Good breakfast, but not the best - had better on or Java trip before (hotels in the same price range). Construction yard next to the hotel. Gym and pool weren't available (there was a replacement pool in the appartment building near the hotel, not very practical and the pool not very good - thought as a infinity pool approximately 20x5 m, the water was not circulating - no spilling over where it should into the skimmer) .
• Esther (8/5): Very good -
• Yanuar (9/5): Superb - facility very good parking staff tidak gesit dan kurang peka
• Sony (8/5): Very good - Breakfast is good Bathroom floor not proper. Water could not flow to drain
• Fajar (10/5): Exceptional -
• Gita (6/5): Improve the cleanliness - The room was bigger for family I hope they can keep cleanliness, cause there were a few dirty spot
• Djoko (7/5): Good -
• Iwan (9/5): Superb -
• Dyah (10/5): One of the best hotel experience I have had - It was very clean and comfortable. The staffs are very friendly and helpful. There were plenty of tasty options for breakfast. None
• Sri (8/5): Stayed at Alana Hotel Jogya was a good experience - The breakfast is good, many kind of food was served. The location of the hotel is good The floor of the bath room is very slippery.
• Bodski (8/5): Well appointed hotel with good facilities and friendly capable staff. - Good choice of various types of food for breakfast, although mostly aimed at Indonesian style breakfast. I particularly enjoyed the fruit, fresh juice and egg station selections. Also there was a good coffee shop (separate to the hotel) selling ice cream, called Le Petito, on the ground floor beneath reception. Overall a very enjoyable stay. We have stayed here before and will probably stay again. Can't think of anything I didn't like. Those not familiar with Yogyakarta should note that it is quite far from the main tourist centre (eg Jalan Malioboro) but taxis are easy to access via hotel reception.
• Paulus (8/5): The room is spacious, it is comfortable. The food is great. The location is somewhat far from the city. - What I like the most is that the room is spacious. I also like the food, which, to be sure, reflects the local taste. Last but not least, I like the staff; they are very friendly. There is barely any dislike for this hotel. However, its location—far from the city's heart—might make people uncomfortable. One more thing that people might dislike is that the room is not like new furniture anymore.
• Pasquale (10/5): Exceptional -
• Denny (8/5): Very good -
• Reinilde (8/5): - My compliments for the staf of this hotel. When I was nit satisfied with my room they changed me to another room. Thank you.
• Denny (8/5): Very good -
• Ck_ks (8/5): Very good - Nice location and foods Less entertainment
• Denny (8/5): Very good -
• Khotimah (10/5): Exceptional -
• Radhakrishna (8/5): Very good -
• Kuntjoro (8/5): Very good -
• Andreas (7/5): Good -
• Andre (9/5): Superb -
• Sri (9/5): Superb -
• Yunda (10/5): Exceptional -
• Lira (8/5): Very good -
• Ngakan (8/5): Very good -
• Aciear (9/5): Superb - The room size is exceptional. The floor is covered with thick carpet so our kids can play with their toys without disturbing other rooms. The staff, facilities, breakfast are superb. The pool needs to be cleaned more often. Not enough parking space in the basement area during high season.
• Dian (7/5): Good -
• Julianawaty (8/5): Regret to stay here. It’s not like 4* hotel - Nice staffs The furnitures are old in the room. The lift is very confusing. We are a large group and stay in many level. We cannot go to other level with our card access. We must can meet them in the lobby and go up together. So strange No stationary as pen or paper in the room
• Wike (9/5): Pleasant stay - I enjoyed my stay at the Alana so much. The location is not in the heart of the city, which for me it was perfect because I stayed here during peak season due to Xmas and Year end holiday, so I can stay away from the crowd unless I intended to go there. We can feel luxurious ambience when arrived, we dropped at big lobby and reception area. The service from the staff were great, I requested for interconnecting room and they can provided it. The room was spacious, there was sofabed available in the room on top of regular bed. I have no chance to explore the hotel facilities (e.g pool, gym, etc) but satisfied with the cleanliness of the room and the linen, towel, etc. Menu for breakfast was also various and complete. Keep up the goodwork, The Alana team! What can be improved: the soundproof of the room, as we can still hear the sound from outside. And minor one were easy switching in the shower (between flexible and fixed shower), and the consistencies of refill of the room facilities between room everyday.
• Wike (9/5): Superb - I enjoyed my stay at the Alana so much. The location is not in the heart of the city, which for me it was perfect because I stayed here during peak season due to Xmas and Year end holiday, so I can stay away from the crowd unless I intended to go there. We can feel luxurious ambience when arrived, we dropped at big lobby and reception area. The service from the staff were great, I requested for interconnecting room and they can provided it. The room was spacious, there was sofabed available in the room on top of regular bed. I have no chance to explore the hotel facilities (e.g pool, gym, etc) but satisfied with the cleanliness of the room and the linen, towel, etc. Menu for breakfast was also various and complete. Keep up the goodwork, The Alana team! What can be improved: the soundproof of the room, as we can still hear the sound from outside. And minor one were easy switching in the shower (between flexible and fixed shower), and the consistencies of refill of the room facilities between room everyday.
• Tomy (9/5): Superb -
• Nonni (10/5): Exceptional -
• Staraina (10/5): Exceptional -
• Niken (8/5): Very good -

Photos