Mercure Firenze Centro

Location: Via Nazionale 21/23 Rosso, Florence, it

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Room service
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Bulk dispenser for toiletries

Rooms Available

• Classic Room

  This double room features a tea/coffee maker, air conditioning and a mini-bar. Please note that this room can not accommodate extra beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Room

  With free WiFi, this air-conditioned room features a sofa, a flat-screen TV, a mini-bar and tea and coffee making facilities. There is a private bathroom with a bath or shower.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Privilege Room with Balcony

  This air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with an inner courtyard view.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• 498pritis (8/5): Modern hotel, very close to station - Stayed at Mercure Florence with my family. They had upgraded my room to a room with balcony which offered a lot of open space. The room was extremely spacious equipped with modern amenities. The balcony was huge which was a welcome change from the compact European Hotels. The hotel is almost opposite the train station. No cabs required for travelling to and from the station. Bus stations and tram stations are also quite closeby hence travelling anywhere from Mercure is quite convenient. The key tourist places such as Dumon and the museums were at 10 min walking distance. Breakfast could have been better. There was absolutely no hot food. Pan cakes and waffles were quite cold. That was the only drawback.
• Valentina (6/5): - la posizione accanto alla stazione è molto comoda, i materassi molto comodi. La camera si è rivelata molto stretta, al limite delle dimensioni minime, offrendo un livello di comfort decisamente ridotto a prescindere dalla tipologia scelta. Mancanza di cura nei dettagli e nell'accoglienza. All'arrivo non era presente alcuna linea cortesia (amenities) se non due bottiglie d'acqua. La scelta ecologica dei dispenser a muro è comprensibile, ma trovarli sia in bagno che nella doccia praticamente vuoti è inaccettabile: ho dovuto chiedere esplicitamente al personale di venire a riempirli per poter fare una doccia e lavare le mani. Un hotel a 4 stelle dovrebbe fare del controllo qualità e dell'attenzione all'ospite il proprio punto di forza soprattutto paragonandolo al prezzo pagato.
• Claire (8/5): -
• Luiz Gilmar (10/5): Muito agradável. - Ótima localização, atendimento muito agradável e empático. Quarto agradável, limpo, arejado e com saída para um pátio arejado. Do preço.
• Roberto Francesco (9/5): -
• takataka (7/5): 短い滞在でしたが、概ね良かったです - 駅からのアクセスがよかったです。テレビでYouTubeが観れたこと、子連れにはもはや必要最低条件にも思いました シャワー室が手狭だった。
• leandro alberto (10/5): -
• Biancamaria (10/5): -
• yuven (8/5): -
• Igor (10/5): - Location, rooms and very professional and kind staff!
• Helio (10/5): Excelente - Tudo muito limpo Funcionários atenciosos Ótima localização Não tem restaurante
• Giulia (8/5): -
• Alzira (9/5): -
• Dolores (10/5): Fin de semana con nietos de 9 y 10 años. - La calidez de las personas. La limpieza
• Christine (10/5): Parfait - Accueil. Propreté Calme Conseils Petit déjeuner
• PINAR (10/5): -
• Anton M. (10/5): - The hotel's location is excellent! 3 minutes' walk from Santa Maria Novella train station! The Duomo is within walking distance! There are two minimarkets, several restaurants, and cafes nearby. The staff was very pleasant and polite! Check-in was quick and easy! The room was exactly as described!
• Pavel (10/5): - Отличное местоположение: рядом с вокзалом, но не прямо напротив и близко к центральным достопримечательностям. Просторная ванная комната в нашем номере. Такого не было, все было отлично.
• Mei Ling Magdalene (8/5): Great stay! Will stay this hotel again if visiting Florence in the near future. - Extremely great location which is very near the train station. The hotel location was near all the tourist sites. the toilet was pretty spacious but the shower area was really tiny and when showering, water keep flowing out of the wet area on to the dry area.
• power (10/5): Exceptional room and location. (And staff of course!) - I’ve asked for the early check in which was crucial for me that day - the hotel made a note and successfully fulfilled this request for which I’m very very grateful! Hopefully early check ins could be confirmed a bit earlier. I was very nervous travelling to the city without knowing the result until coming there. But luckily it all worked out.
• 681mickb (10/5): Location, amenities and service excellent! - Nice room with a balcony. Quiet considering how close it is to the train station and busy area. Rooms were clean and tidy, minibar offerings were good, coffee and tea in room were also better than average. Very nice area and hotel, excellent staff and service. Breakfast was great and had a wide range of fruits, meats, cheeses, eggs, pancakes, etc. I had to try all the different croissants!
• Alessandro (10/5): -
• RAIMUNDO MESSIAS (10/5): -
• Alessandro (10/5): -
• Julie (9/5): Wonderful stay - Clean and convenient Great location
• Denizcan (8/5): -
• Denizcan (8/5): -
• Serap (8/5): -
• Priska (10/5): Perfektes Cityhotel - Alles tipptopp! Sehr nettes, zuvorkommendes Personal Grosses, modernes Zimmer Fenster konnte geöffnet werden, was wir sehr geschätzt haben. Gleich beim Bahnhof & im Zentrum. Bequeme Betten Wasserspender & Kaffeemachine bei der Lobby. -
• Bucari (8/5): - Lo staff e le dimensioni della camera La posizione della struttura comoda La via dove è situato non è proprio delle migliori e la sala colazione molto angusta e scomoda da raggiungere Bagno in camera un po piccolo
• Isabela (10/5): Ótimo hotel - As instalações do hotel são ótimas. Localização muito bom.
• Guest (3/5): -
• Jarmo (9/5): -
• Jarmo (9/5): Odotusten mukainen, olen ollut ennekin. -
• Maria Clara (4/5): - A localização não é boa. Fica na parte feia do centro de firenze e com morador de rua. Quarto ok.
• Wen Jian (6/5): Staff was inflexible and unwilling to accomodate - Good and spacious Did not replace glass water bottles daily
• Christine (10/5): - L’accueil dès l’arrivée
• fırat (8/5): - Konum,temizlik Isıtma
• Simonini (7/5): Camera confortevole - Il personale della reception Colazione carissima e di scarsa qualità
• Olga (9/5): - Buona posizione , ottima colazione e pulizia , nel complesso struttura confortevole . Personale gentile e disponibile. Le stanze forse andrebbero ristrutturate un po’ , mi aspettavo la superior un po’ più accogliente e spaziosa
• WENHSIN (7/5): 整體是不錯切安全舒適的 - 位置方便，飯店人員親切。 房間整潔度尚可
• Christine (8/5): -
• Altan (10/5): Floransada yeni ve temiz bir konaklama için ideal - Odaları pırıl pırıl ve yeni. Yatak başlarında ucb ve type c şarj olanağı, odada bluetooth hoparlör vardı. Kahvaltısı harika. Konumu trenle veya toplu taşıma ile gelenler için mükemmel. Gidebileceğiniz en ızak mesafeye 15-20 dakika uzaklıkta. Personel çok güleryüzlü ve profesyoneldi. Tesisin konumu oldukça kalabalık bir cadde üzerinde
• Parinee (8/5): -
• Alvarez (10/5): Súper recomendable! Cerca de todo - Excelente estadía! La ubicación me pareció lo más importante, el desayuno muy completo, la limpieza y las dimensiones de la habitación.
• Leonardo (9/5): - Struttura moderna e in un’ottima posizione, i dipendenti simpatici, accoglienti e sempre a disposizione. Prezzi del bar interno un po’ troppo alti
• Lee Cheng (9/5): 5min walk to train station and Duomo - Location is great, less than 5min walk to the train station and it is walkable to the Duomo and other attractions The water pressure in the shower is low and the temperature is unpredictable.
• Francisco (9/5): -
• Nnamdi (9/5): Great value for money - The Room and attached balcony None
• PritiMM (10/5): close to the station - Very close to the train station, it is a close walk from the Duomo. The staff is friendly and the rooms are big. We took a family room for 3 of us and it was spacious. There is hardly any noise in the night and the price was quite reasonable for Italy standards. They have a coffee machine in the room but also offer complementary coffee in the lobby all day long.
• 1984Marco (10/5): -
• francesco (9/5): -
• Rosa Maria (9/5): Comodidad y accesibilidad - El personal amable, el café, infusión y chocolate caliente muy bueno y disponible, limpieza y la ubicación muy buena, cerca de la estación de tren y cerca del centro.
• Mubarak (9/5): -
• Taynara (10/5): -
• Ashley (10/5): - Hotel is super close to the train station and took us less than 5 minutes to walk there with our suitcases. The rooms were nice and updated and we had a balcony room which gave us extra space to enjoy.
• Rogerio (8/5): Attention to guests, comfort and location. - Very good location. Affordability by lower prices.
• Yozo (8/5): 満足 - 朝食が良かった。 エクストラベッドの寝心地が良くない。
• Maria (10/5): Alles top! -
• Raed (7/5): -
• Raed (8/5): -
• Meera (8/5): -
• Rajiv (10/5): Fantastic holiday Always starts from a good stay which was provided to the fullest - The overall feel and lovely staff always helpful with knowledge facilities Honestly there was nothing to complain
• Lizelle (10/5): - Everything, it was perfect!! Nothing, it was the perfect stay
• Pei Pei (9/5): Decent hotel near to main train station - Great location, as its located very near to the main train station. Walking distance to historic sights. Room size was great. Bathroom is abit cold as there was no shower curtain. Hotel staff was helpful and breakfast was decent. Would be great if they had provide a bottle of mineral water daily.
• Al Jundi (7/5): - Il bagno della stanza La stanza era piccolina
• Rodrigo (10/5): Hotel ideal para ir a Firenze en familia - Todo excelente, instalaciones muy comodas, muy buena ubicación y servicio excelente
• Jamila (9/5): - L'emplacement de l'hôtel est super. Le personnel est très professionnel !! Le manque d'isolation sonore.
• kanna (9/5): - サンタマリアノヴェッラ駅から徒歩数分、観光スポットにもアクセスが良かった。レセプション近くには無料で飲めるコーヒーマシーン(エスプレッソ、カプチーノなど選択肢多め)がありました。 私たちの部屋はバスタブがあり、その点も最高でした！
• Gregorius Gerry (1/5): -
• Gregorius Gerry (1/5): -
• Margherita (10/5): - Nuova, pulita, centralissima Colazione non molto varia
• ahmed (10/5): The hotel is very clean nice clothes with a train station room is very big with a balcony stuff is too friendly location - Every thing is spectacular The room very very very big with balcony i like it Just parking not avialable
• Emil (8/5): -
• CARLO (9/5): -
• ERDEM (10/5): Super - La chambre spatieuse. La terrasse. La proximité de la gare, de tout
• Monica (7/5): -
• Yin (9/5): - 有免费的咖啡和热饮
• Livia (8/5): Perfeita! - O hotel é novo, bem cuidado, ótima localização! Café da manhã bom! Somente o chuveiro deixou a desejar, sai pouca água pela ducha principal.
• solmi (10/5): -
• Hendri (10/5): -
• Maria (8/5): - Good location
• Caio (10/5): -
• Michele (7/5): Viaggio di lavoro a firenze - Posizione. Presenza di distributore di acqua e caffé caldo gratuito. Pulizia. Colazione discreta Stanza al piano terra. Telefono completamente senza campo. Buona connessione wifi ma comunque é un disagio non poter ricevere telefonate sullo smartphone.
• Silvia (10/5): - La posizione, la gentilezza dello staff, struttura moderna, pulizia Nulla
• Mohammed (8/5): - النظافة و الاثاث الحديث وتنسيق الانارة مع الوان الاثاث والتعامل اللطيف والراقي من قبل كادر الفندق وامكانية الدفع عند الوصول والالغاء المجاني يعتبر السعر مرتفع نوعاً ما
• Shuk Wan (10/5): Stylish accommodation close to Florence train station - Very close to train station. 10 mins walk to Duomo. Room was spacious. Bed very comfortable. Kettle and drink making facilities in room. Plenty of hot water for shower and gorgeous toiletries. They kindly let us check in early as room was free. Free coffees in the foyer. Friendly staff. Basin in bathroom was fiddly to use as tap was located in an awkward position but very minor point.
• Harufumi (9/5): -
• Intr (10/5): great and worth it - the room was good. the location was great. staff is very nice and professional lighting in the room is a little bit dark.
• GaryvM (10/5): Nice 1-Night Stay - I had a short, 1 night stay at the Mercure Centro for business. One of my colleagues had told me he enjoyed his stay there, and he was right about it. The location is very close to the train station and the tram, as well as many restaurants and other attractions in Florence. My room was very comfortable with a balcony and plenty of room. The air conditioning was not the best, but it was adequate for the time of year. Breakfast was fine, with a buffet that had enough choices. The service and attitude of the service were outstanding. They were very happy to store my luggage after I checked out, since I was transferring to another hotel for the rest of my stay. In all, very nice!
• Christine (5/5): Ich werde wieder kommen und hoffe, dass es dann wärmer im Zimmer ist. - Die Lage des Hotels ist sehr gut. Positiv war, dass ich mein Zimmer vor der angegebenen Zeit, nämlich 14 Uhr, schon um 12 Uhr zur Verfügung hatte. Die Preise für die Zimmer sind überteuert. Mein Zimmer war sehr kalt. Ich habe dies angesprochen, mir wurde gesagt, dass in Italien erst im November die Heizung funktioniert. Auffallend war, dass es im Stiegenhaus und in der Rezeption sehr warm war. Eine Mitarbeiterin ging mit mir ins Zimmer und fand, dass es warm genug sei und tat so, wie wenn es am Gang und im Zimmer gleich warm sei. Dem war aber nicht so.
• VARDA (7/5): -
• Derocher (9/5): Will visit again - Great staff. Location was where all the action was. Selection at the bar.
• khalil (8/5): -
• Adi (6/5): Great location not clean - Great location , not clean 100% , if you need to work WiFi can’t be connected to laptops only to your phones .
• Jullyanna (9/5): Vale a pena para uma boa experiência em Florenca - 1. Equipe atenciosa 2. Localização boa 3. Quarto silencioso e amplo com bom banheiro 4. Café da manhã gostoso 1. Cama de casal desconfortável pois são duas camas juntas 2. Local do café da manhã no subsolo e apertado 3. Preço alto
• I689DAjasonh (10/5): Close to station and attractions - We stayed here for 1 night. The hotel is close to the station, which is good if travelling by train but not as nice late at night if you want to walk around. Hotel staff were friendly and helpful. Hotel is nice with comfortable beds and a good shower. Breakfast had a good range of food. The hotel is close to the local food market and about 10 mins walk from the Duomo. I would stay here again.
• PeterLeuven1970 (10/5): Very good 4 star Mercure hotel with excellent servce - From the moment we arrived at the Mercure Firenze Centro hotel till the moment we left, we received outstanding customer service from the Front Desk staff. The hotel itself is located in walking distance of the historic city centre of Firenze which makes it ideal for daily sightseeing walks. Since I am an Accor Platinus status member, we got a free upgrade to a suite for one night (which was later that day extended to our entire stay of 4 nights). Check-in was swift and correct and the staff answered all of our questions in a prompt and friendly way. The suite we were given was spacious with two separate sleeping areas and two bathrooms. I had a comfy, kingsize bed which featured a very good mattress and my travel companion had a comfortable sofa bed. The room and bathrooms were very clean and had amenities from Nuxe. We were offered free water and softdrinks everyday and the suite also had a Nespresso coffee machine. Special mention goes out to Anissa (Aniza ?) from reception who was always smiling and who catered to our every need. The Front Desk Manager (I didn't catch her name) was super friendly too. All in all we had a wonderful stay at the Mercure Firenze and I highly recommend it to other travellers !
• Michelle (10/5): Great property to stay at! - I really enjoyed my stay here. The rooms were very large and the best part is, we had a balcony. The staff were very kind and helpful. The property is very difficult to find using the Booking.com address. I would say that was my most frustrating experience with this property.
• Xi (6/5): - Good location, relatively small room.

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