Arts Hotel Istanbul - Special Class
Location: Halasgargazi Cad No 1, Harbiye, Istanbul, Istanbul, 34367, Istanbul, TR
Star Rating: 7.8 Stars
Property Type: Hotels
About this Property
Experience the perfect blend of luxury and comfort at Arts Hotel Istanbul - Special Class, where your unforgettable Istanbul getaway begins.
Indulgent Spa Services
Pamper yourself with a rejuvenating visit to our exceptional spa, offering serene facials and a steam room to melt away your stress.
Culinary Delights
Savor delectable dishes at our on-site restaurant featuring a stylish bar/lounge, or enjoy the convenience of 24-hour room service crafted for your pleasure.
Business & Leisure Amenities
Stay connected and productive with complimentary wired and wireless internet, a fully-equipped business center, and versatile conference spaces spanning over 1722 square feet.
Don’t miss out on the ultimate hotel experience in the heart of Istanbul—book your stay today!
Important Information
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Express check-out
- Fireplace in lobby
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Fireplace in lobby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Express check-out
- Full-service spa
- Express check-in
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- Braille or raised signage
- Free reception
- Snack bar/deli
- Turkish bath/Hammam
- Parking (limited spaces)
- Airport transportation - pickup (surcharge)
- Banquet hall
- Covered parking
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Standard Double or Twin Room
1 Queen Bed OR 2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite (Golden Horn Bosphorus View)
1 King Bed
592-sq-foot room, located on the top floor, city views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room, Terrace, Sea View (Bosphorus View)
1 King Bed
700-sq-foot room, located on the top floor, sea views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Yard, laptop-compatible safe, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Luxury Room, Corner
1 Queen Bed
409-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Twin Room, 1 Queen Bed, Sea View (Bosphorus View)
1 Queen Bed
Overlooking the sea
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Change of towels (on request)
- Change of bed sheets (on request)
-
Panoramic Suite (Bosphorus View)
1 King Bed
700-sq-foot room, located on the top floor, sea views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 42-inch LCD TV, satellite channels, and DVD player
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Misa (2/5): - On the first day of our arrival, the receptionist expressed his annoyance because we booked through the Expedia app, and accordingly, he chose a crappy room for us in the corner of the corridor. When I tried to object and talk to him about a room change, he denied that there were any vacant rooms, even though I entered and found many reservations still available. He tried to ignore me by taking a call and left me standing in front of the desk as if I was begging him, even though I was there before he took the call and there was no response. I left him and returned to the room the next day. They did not provide the room with daily necessities such as soap and others. It was a bad stay and a bad customer service and i made a mistake in choosing based on the fake pictures of the rooms in the app. . I will never repeat it and I do not recommend it.
- Hamza (10/5): - Overall the hotel was great, great staff, good room size, family friendly, walking distance.
- Osama (8/5): - The area where the hotel is perfect
- H. (10/5): - Good overall
- MASHAEL (4/5): - Not clean , The towels are old and worn out and have not been renewed for a long time.
- HAMAD (8/5): - Bathroom are small, furnitures can be improved to better quality
- Laveen (10/5): - Great stay. Staff were friendly. Will stay there again when I visit Istanbul.
- Salah (6/5): - None
- mohd (8/5): - Clean..affordable..nice designs..near shooping..nice staff
- Verified traveler (8/5): Know what room your getting before hand. - Originally they put me in a standard room when I paid for a luxury room. I brought this to their attention and they made up for this by putting me into a room that was a larger suite with a panoramic view. I was only able to use that room 3 days out of the 4 I paid for. They had me move to a standard room again for my 4th day but I once again brought this to their attention and they put me in the original room I had booked. Both rooms were beautiful it just was an inconvenience to have to change multiple times and it made me apprehensive about how they manage their rooms.
- Philip (10/5): - Excellent hotel. Great value. Good area.
- Fadi (8/5): - Location is good ,close to metro and Taksim sqaure .. Hotel is clean and well maintained..
- Glenard (10/5): - Great service
- yolla (6/5): - Big room available
- Huseyin (2/5): - Burak He treats customers very well and is a very polite man. As for the hotel, it is very low quality compared to its stars.
- Karim (8/5): - Very good
- Ibrahim (10/5): - Location is amazing
- Esra (10/5): Thank u all workers - The workers are smiley. But our room wasn’t so clear. The floor was terrible.
- REIHANEH (2/5): Cage like Standard Room - Very disappointed. We booked a standard room with two twin beds. The room was very tiny like a cage unlike the picture on the website. No view. A small window. However, a small TV on the desk. The hotel service was poor. We asked multiple times for a slipper and was not sent to the room or was not given at the reception desk. Not recommended if you look for a standard room that should be designed for two people.
- Ida (8/5): - Cozy and quiet
- MASHAEL (10/5): - Good location for shopping
- Mikhail (4/5): - Far from attractions (30 minutes by car about), over-expensive, lazy cleaning, cocktail is about 25$ (650 tl), during checkout they give you not yours bills.
- Verified traveler (2/5): I dont recomed this hotel to others, - the room prices are over rated, although we had been upgraded to a corner room, but on check in the bed cover, and sheets were dirty, the towels were verybold, the Aircodetioner was not cooling. Location is OK, The reception team were nice but over all the room rate is expensive for such level,
- Shawn (10/5): - Great location
- hassan (6/5): - Not all hotel staff speak E. The roof family’s room NOT of the stander of 5 stars hotel , Aircond.is poor and curtains of poor quality.House keepers never mob the floor during my stay more than 2 weeks! The family room in the basement NOT of the standard of 5 stars hotels Upon checking out the manager at the reception asked for extra 350 EUR , saying that prices getting higher although I paid for my stay a nonrefundable in advance! Finally he accepted to settle it with 200EUR Breakfast was average
- Hassan (2/5): - I was there for more than week in room #1508 I had the worst experience in my life, not knowing the room I stayed for a week had bedbugs . I have red spots all over my legs, it has been over a week since I left the hotel my legs still be inchy and uncomfortable I hope they take care of that problem before having guests in that room.
- stephanie Adelis (8/5): - The staff was very nice
- Shk mohammad (2/5): Not recommended - So Dissapoinded, they didn't refund for both rooms, even I didn't stay 1 night, photos was not the same like real life even the hotel .....
- Verified traveler (2/5): Don't Recommend - we didn't stay, and we requested to cancel both bookings, however, the hotel cheat u and didn't refund our money, even if it was their fault... I don't recommend that hotel at all Wrong photos and info
- MASHAEL (8/5): - Neat shopping area and restaurants
- Issa (10/5): Very good hotel - Was very good. Great location
- Tala (2/5): - This was my 3rd time going to this hotel. This last time they canceled our booking an hour before we arrived(as they claimed). We didn’t even arrive late in the evening. It wad only 7:30 pm. I would not trust any booking at that hotel.
- Abla (4/5): - There is no black out Room is full of dust No tissue box Towels robes and Bad sheets Very old
- Sleiman (4/5): - It's my 4th time in this hotel in the past 2 years but this time was horrible. My room was dirty and it needed deep cleaning but apparently they are understaffed and i had to ask them 3 times to clean it properly. Towels were smelly, coffee corner was full of stains. The location of this hotel is great and the service used to be great, it's sad to reach this level.
- mervat (6/5): My stay at art hotel - Very nice and central. The staff were friendly.
- basil (8/5): Good Experience - Good location near bus stand metro and walking distance from everything . room size normal , well decorated, several TV. channels, very understanding and nice stuff, Breakfast very good and tasty, lot of shops restaurant nearby, there isn`t a especial view,
- Dania (2/5): - This place needs major electrical & plumbing maintenance. They also need to properly educate their staff about customer service in a five star hotel. Never going back there again
- Mohamed el (8/5): - Great location, friendly staff.
- Aynur (2/5): - My watch qas stolen, at least lost and it qas presented after 3-4 hours that it was In a trash bin, staff member asked me why i left my watch on the table, however it was ln the table when i was in the room 😳 We gave a shirt to a laundry and it was returned with no 6 buttons, no ironing as a service, food was terrible, i ordered a la carte 2 times and was unsatisfied. Sometimes no consierge to assist, for different issues called several times to reception and was ignored and left with no answer
- Ali (4/5): - Everything old, smell in the room
- Saleh (10/5): - Was good
- FARUK (10/5): - It’s a good business hotel and good location
- Glenard (10/5): - Very good
- Omar (2/5): - Their customer service is horrible, from arranging a transport to checking out. As soon as they see your American passport, they will try to scam you. The night before our flight, they gave us a COVID positive test result and told us that we will have to pay extra as a fee to disinfecting the room. We called a 3rd party and performed the PCR test and the results came back negative. They were trying to keep us at their hotel to spend more money. When that failed, they tried to add room service charges which we never ordered. They then tried to help us with our luggage and what not. Why would they let you walk around the hotel with out a mask if you are covid positive? I confronted them with the new negative results and asked to arrange transportation to the Airport and they refused to do so because of our previous PCR result( which was faked by the hotel). They tried to offer us free drinks/soda/coffee fishing for tips lol... they are pathetic. I managed to arrange a transport through a different hotel and when the car arrived, Arts staff tried to help us with our luggage in hopes of getting a tip... If someone is truly covid positive why would you want to be near them. I do not recommend staying at this hotel again. The rooms and bathrooms were nice though I will give them that.
- FARUK (10/5): - It’s a very casual and clean hotel, very good receptionist, very understanding.
- Hussein (10/5): - We stayed for 5 nights and enjoyed it. Rooms are spacious compared to other hotels and the staff is absolutely great. They were always helpful and friendly. Only thing I’d recommend is not getting a street facing room (at least on the lower levels) if you’re a light sleeper. It gets pretty loud and that was my biggest issue. So stick to a higher floor and you will be okay
- syed (10/5): - Beautiful hotel at a nice location
- Kawtar (10/5): - It’s my second time in here and i enjoyed it as much as the first . Everything was perfect, the hospitality , the service, the hygiene and the staff. A special thanks to Koray who was very helpful ,serving and very professional !
- Abubaker (2/5): - I will never go back for them
- Verified traveler (2/5): - Bad service
- Verified traveler (10/5): - Service is excellent, staff is super helpful and kind. Forever smiling and going out of their way to help. Location is perfect, walking distance to pretty much everything.
- Omar (10/5): - Great hotel, nice and clean, solid location. I recommend this stay, this is one that looks just like the photos.
- Verified traveler (8/5): - Furniture needs upgrading, and the suite requires some changes, whether the bed (small, not kingbed). Also the furniture and design not good
- AhmedAlbousifi (8/5): - It is my first time in Arts hotel but I am sure that it will not be the last. I like the place and my next visit to Istanbul I will choose it again.
- Joanna (10/5): Excellent in every way. - Excellent in every way. Great location for both shopping and cafe / restaurants - all within nice walking distance. Also easy to grab a taxi right outside to go to any location. Very helpful reception staff. All good !
- Frank (4/5): - This Hotel is only interested to make money.
- Verified traveler (4/5): - Decent location, nice room but the staff was extremely discourteous. The only hotel in the world I have stayed at where the staff actually sold me a discarded carton box that I required for some extra luggage. Late checkout was denied as was told that it was not the duty of the hotel provide duct tape to secure the carton.
- Verified traveler (2/5): - The reception deal with as you are the one who kill there family
- Verified traveler (10/5): Excellent - Amazing staff. very fast room. service clean hotel.
- Verified traveler (8/5): - The hotel is in a walking distance from Nisantasi area and is kind of central to most of the tourist areas and famous malls. The staff are friendly, Erhan Bay in Reception and also Serdar in the lobby were very helpful. The breakfast is great. They have serious housekeeping issues in terms of cleaning. Also the fabric of the chair in our room was so dirty. The pool water could be warmer.
- Saqer (8/5): - Great Location, close to many attractions. Helpful staff too.
- Steph (10/5): - Its the second time i stay in this hotel and they never fail me! Great job guys, amazing team super helpful and respectful!! Tebrikler
- Verified traveler (8/5): - Nice hotel but i didn't have internet in the room during my stay ( 4 days )
- Verified traveler (8/5): Nice hotel in a very exceptional location - The hotel is very nice, the reception staff and the check-in process is efficient and fast. The rooms are clean. What make this hotel exceptional is the location, you can access most of the important places in Istanbul in very short travel time and lots of places by foot.
- Verified traveler (4/5): - The rooms were so small and everything were not high.
- Verified traveler (8/5): - I liked the location and price. I didnt like some staff rude personality
- Jackie (10/5): - Clean hotel, good location, helpful staff, would stay again
- Majdi (10/5): - Nice and good hotel.near to markets and mall.i like this hotel very much
- Verified traveler (6/5): Uncomfortable stay. - Hi it’s my 5th time staying at this hotel but this time it was the worse,we couldn’t sleep the room was noise from street traffic something was wrong with the window and mattress wasn’t comfortable and housekeeping didn’t clean well.
- Rita (10/5): - Nice hotel, clean , friendly staff , location is good walking distance to Nisantasi . Would definitely stay again.
- Verified traveler (8/5): - the bed 🛌 was uncomfortable i mean the mattress great location
- G Reza and Marzieh (2/5): Noisy hotel with a misleading star rating - The room was very small and extremely noisy. Breakfast: food and service was very poor. No free One had to be careful about prices they charge for transport from and to airport or asking for a taxi service from hotel. More than twice as much as making your own arrangements. The star rating for this hotel is misleading.
- angela (8/5): Good value for money - Nice hotel , struggled with the language barrier a little ,presumably they don’t get many visitors from the UK Have stayed at hotels with better guest service but maybe that’s just Istanbul ? Concierge ordered a cab for us and waited under his umbrella by the cab for us to walk out in the rain ... different to say the least !
- Haifa (2/5): - The front desk was very rude, ill mannered and arrogant. We were over charged upon check-in and our iniquiries and requests via email were not met. I was very dissappointed with the lack of profssionaisim among the staff and the outdated furniture. Also, the cleaness of the room and the bathroom were terrible! I would rate this hotel as a 3-star MAX! Not worth the money. Breakfast was okay. The only positive thing is the location. I would never come back again
- Victor (6/5): Over-rated hotel - Pleasant check-in and check-out. Everything was in order, but lacked the "wow" factor that we saw in the pictures. Decent breakfast with pretty much similar food everyday. We had to pour our own tea and coffee, staffs were not trained to be of service. But then again, it's Turkish culture. Internet can be disappointing at times. Swimming pool was small and cold located in the basement. Only 4 chairs were available with lots of echo. Really had no desire to swim, a stark contrast to the pictures uploaded. Gym was small, and the hotel spa was desperate to get guests in, as it rang our room to do sales pitch. If you are considering a quality 4 or 5 star hotel, look elsewhere. Arts Hotel is good for a 3-star experience.
- Abdulsalam (6/5): - Good except the room I got it was in smoking floor and they refused to change the room because they said this the agent problem they didn’t mention none smoking in the request
- Verified traveler (6/5): Good location. - There were no water at the WC (one night), wiindows shadiing not comforable, nice location, easy access.
- — (8/5): Nice hotel. Recommended - This is not our first stay in this hotel. Very nice friendly staff. Good location. The room was not so clean it could be better. But in overall i advice this hotel to everyone
- koz (10/5): Great stay - The hotel was amazing , the staff was very helpful and smiling which made you feel welcomed. The house keeping colud do better cleaning i think. Apart from that everything was great .
- Abdulkader (10/5): Great stay - It is not my first stay here, I stayed once for 20 days.. this time I stayed for only one night.. as usual the staff are very helpful and kind, room was super clean, service is amazing, and comfort is guaranteed..
- Ismaiel (6/5): Good and Bad - The hotel location is fantastic, the staff are friendly, the hotel condition is perfect, room condition was perfect too. I found the information on the Hotels.com was misleading though and the hotel management were not professional enough to admit it, i booked the Luxury corner room, which supposed to be as indicated CLEARLEY sea view (if not both on each corner sea and city), to realize that the hotel does not overlook any sea (you can see it from far if you were on the roof perhaps) The room allocated to me was on the 4th floor and has city view (honestly i have on each side of my corner room huge buildings so i can’t see anything except neighbors who can clearly see me) and the hotel claims that the view is not guaranteed while hotels.com stated its sea view, Regardless, the hotel does not have any sea view, the higher floor can spot the sea perhaps. Room was extremely uncomfortable due to sunlight that access from everywhere, and the noisy traffic from the traffic light just opposite to the hotel. I complained but nothing happened and they ruin my stay and i lost my money for the so called special room
- roger (2/5): - I booked this hotel a corner room with Bosporus view but it was absolutely fake !! Pictures were showing the Bosporus view but the view of my room was the next door building .
- Abdullah (10/5): Excellent hotel, near many cafe's and resturant - I had wonderful time in Istanbul with so many tourist attractions. I advice if in istanbul check out Tin Tin tour company in Takseem. Very cheap prices and reliable for all attractions.
- NaifUAE (2/5): Arts Hotel came short of expectation - I reserved a room with a bosphorus view, when I checked in I was given a room with a city view. I phoned the hotel twice before I travel to let them know of my arrival time, I was put on hold with no coming back At least one of the front desk people lacked the courtesy of respecting customers. I reserved four nights initially, but cancelled the next day and moved to another hotel.
- Verified traveler (6/5): - Good location, friendly stuff and cooperative, comfortable room. Need to improve breakfast and housekeeping.
- Imtiaz (8/5): Nice friendly place - Very helpful staff. Provided all the needed information.
- wadih haddad (8/5): Nice location and very good hotel - It was a very good stuff friendly, clean room, great location between taksim and sisly, and the handy free was very very useful and great option, smart choice
- Hussain (10/5): - I stayed in the hotel for 8 nights, the hotel was new & clean. The serves was excellent, I highly recommend this hotel and for sure it will be my hotel for all Istanbul visits.
- Verified traveler (10/5): - Good stuff good breakfast good spa nice people they try to do whatever you ask
- Henrik (10/5): Nice city hotel with free cellphone for your stay - We really enjoyed our stay in the Arts Hotel over New Years 2017. The hotel staff was very friendly and made sure we were comfortable. The breakfast buffet was also quite good (perhaps with the exception of the coffee and tea). As an extra bonus, the hotel offered a free cellphone with free internet and free local calls and international calls to a few countries (e.g., US, Germany, Saudi Arabia). The Spa was also nice. Overall we would recommend it.
- Verified traveler (10/5): I liked this hotel - The hotel was nice and the location is excellent and close to the metro station and the bus station. Staff were friendly and helpful...I wish they put Turkish music rather than western music ☺
- Ahlam (10/5): Very nice hotel near to everything - Great hotel love everything about it definitely would stay there again
- Verified traveler (10/5): - Modern hotel with great breakfast buffet. I just wished that hotel would have a better view but you can not get everything. :)
- Ahlam (10/5): Excellent hotel great location - I like everything about the hotel location ,cleanness ,staff very friendly and helpful, room facilities are wonderful. l highly recommend it and definitely would stay again.
- Gheorghe (10/5): Beautiful, clean hotel in the center of the city - The hotel is very nice, quiet, although on the main street close to Taksim Square. The rooms are spacious and very clean, staff are friendly. The breakfast is good and freshly cooked. The hotel has a parking which is a plus in the center of IStanbul.
- Levent Ozgur (10/5): Fantastic hotel - Fantastic hotel. Superb service. This was the cleanest hotel I've ever seen. And on top, everything was working properly - something really rare and any business frequent traveller will understand what I mean.
- Verified traveler (10/5): - The overall service was excellent. The staff was very friendly and helpful. We asked for a room with a view and thats exactly what we got. Couldn't ask for a better experience.
- Samiha (6/5): Good for short stay only. - This Hotel is in good location near Nisantasi. For first time visitors to Istanbul, it is better to stay near tourist attractions in SultanAhmet, not in this hotel. The Hotel is modern, clean and safe. Good for business trip only. I had an issue when I checked in , I didn't like the view of my room, the staff didn't make any effort to satisfy my request. Don't expect 5 stars Hotel arrangments. Will I stay in this hotel again!!! Definitely NO.
- issam (8/5): Nice hotel - Fast check in, excellent breakfast, good service, and important location in the center of the city,
- Farah (6/5): Small rooms but great location - Very small rooms and toilets !! Good for a business trip but I don't recommend it for tourists. The breakfast staff has big varieties but they don't serve salmon(they should as 5 stars hotel). As for room cleaning, They don't change the toothbrush or the bathrobes even if used!!!! The location is very nice and close to everything. i rate it as a 4.5 stars hotel. I had a great experience at Pure spa!! Amazing staff and very professional thank uuuu.
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