Hotel Quetzalcalli

Location: Constitución No. 8, San Sebastian Xolalpa, San Juan Teotihuacán, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Room service
• Terrace
• Family rooms
• Fax/photocopying
• Tour desk
• Sauna
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Delivered food - securely covered
• Security alarm
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Japanese garden
• Garage
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room with Two Double Beds

  The Double Rooms at this hotel come with cable TV and a wardrobe, table and balcony. They also feature a private bathroom with a shower and toilet.

  Max Occupancy: 6 (4 Adults)

  • Shower
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Terrace
  • Entire unit located on ground floor
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Hand sanitiser

Guest Reviews

• Martin (10/5): - Situé parfaitement pour visiter les pyramides, un jardin idéal pour faire jouer les enfants,proximité petits commerces et restaurants (gruta). Petit déjeuner certes offert, mais très frugal et peu de goût, ne pas compter dessus.
• Carlos Augusto (1/5): - Ni si quiera me abrieron la puerta no habia nadie estuve tocando y nadie salió, mal servicio
• Karen Bibiana (1/5): - Mala atención
• CASTRO MARTINEZ (9/5): -
• Erik (8/5): - Las áreas verdes muy bonitas El personal es un poco apático desayuno caro
• Christian (9/5): - La cercanía con la ZA Que no tenía cortina el baño
• Bruno Talini (2/5): Péssimo - Perto das pirâmides. Apenas. Quarto sem cortina(bem claro), sem ventilador/ar, chuveiro não esquentava, banheiro pequeno e ruim, cama ruim. Wi-fi ruim. Café da manhã dito que seria às 8h, começou 8:50, sendo frutas e uma panqueca (com geleia, apenas). A minha tinha um cabelo junto.
• Alma (9/5): - Está muy bien ubicado Muy limpio Todo bien solo como sugerencia es poner espejos (baño y habitación)
• Alejandra (10/5): - Todo!!!!!!lo super recomiendo
• Ariza (1/5): Horrible experience - Nothing The lack of professionalism by the hostess
• Irene (10/5): - Un excelente opción para descansar Que no había insumos de higiene personal
• ALEJANDRO (9/5): Buena atención, muy agradable y confortable la estancia. Lo recomiendo. - Tanto la ubicación como el desat}yuno y el servicio de agua en baños estuvo muy bien. Todo bien para la relación de costo-servicio. Excelente la limpieza. No hay quejas ni observaciones, muy bien la atención.
• Laura Marcela (10/5): - Tiene un gran espacio natural
• Dennis (3/5): - Die Lage ist ok, zur Pyramide muss man trotzdem mit dem Uber am besten. Sehr laut in der Nacht, ein Zug der ständig hupt, Hunde die bellen. Dazu noch eine dauerhafte Beleuchtung im Garten, die Vorhänge halten das nicht ab. Eine absolut schlaflose Nacht.
• christian (8/5): -
• Ophélie (4/5): Séjour correct mais décevant. La présence du jardin a égayé notre séjour. - La situation à proximité des pyramides, le jardin, les lits confortables Le prix n'était pas celui indiqué par booking, nous avons payé 600 pesos supplémentaires pour 2 nuits, c'est la première fois que cela nous arrive et le personnel était peu aimable. Il n'y avait personne pour nous accueillir le soir, nous avons dû téléphoner pour qu'une personne vienne et le petit déjeuner était léger à notre goût. La façon dont est conçue la douche, cela inonde la salle de bains dans laquelle il n'y a pas de tapis de bain.
• Lidia Susana (7/5): - La hubicacion está bien Nada
• Jennifer (9/5): If you are going n a hot air ballon ride, this is a great budget opportunity as it is centrally located! - Small but awesome open courtyard space. The shower had great hot water!!! Rooms are a little small and could use and upgrade (ex:replace bathroom door)
• Joanne (8/5): -
• Jesus Emmanuel (10/5): Excelente lugar - La ubicación es excelente para las actividades que realizamos con los amigos y zona muy tranquila para descansar.
• Shan (10/5): -
• Mayolin (8/5): - La amabilidad de la chica en recepción Que no había papel higiénico ni jabón. Las cobijas un poco desgastadas
• Cindy (9/5): - El lugar está bonito y queda super cerca de las pirámides de teotihuacan
• Martha (8/5): -
• Elsa (7/5): Lugar tranquilo - Un lugar tranquilo, el desayuno escaso, sencillo, la habitación buena , cómoda.
• Hector (10/5): - Excellent
• Jose (10/5): Excelente Opcion en la zona, seguro - Excelente disponibildada de la gente que atiende, hotel muy centrico, tranquilo, grandes espacios abiertos y hay buena seguridad para el auto que mejoren la comunicación con el personal, tardan mucho en contestar un mensaje o una llamada. Nada grave, si lo mejoran son una excelente opcion
• Eber (1/5): Pésimo - Me gustaba todo desgraciadamente cambian cuando uno los frecuenta más y se vuelven irresponsables No ponen agua caliente, no están al pendiente de los clientes, se meten a los cuartos aún estando ocupados violando tu intimidad, el desayuno es pésimo, no tienen cambio y se quedan tu dinero, la tele no tiene canales que poder ver, remodelan y hacen ruido un domingo muy temprano pésimo muy mal no lo recomiendo
• Alexandre (9/5): - Le personnel est tres sympa. El le lieu est reposant.
• Eber (10/5): - La comodidad la tranquilidad y el buen servicio Falla un poco el internet
• eusebia (10/5): - All the areas are very welcoming, the rooms are comfortable, and the staff are all very friendly. The location is very close to the Pyramids of the Moon and the Sun; I would definitely go back! Nothing
• Villegas (7/5): - El parking La regadera
• Peláez (10/5): - Muy limpio, muy bonito , un desayuno muy sabroso las instalaciones muy bonitas
• Diana (9/5): -
• Faustina (7/5): -
• RAFAEL (6/5): - LIMPIO AMBOS DIAS TUVE PROBLEMAS CON EL AGUA CALIENTE EN LA HABITACION
• Arielle (10/5): very grateful! - very kind staff - so helpful - helped me carry so much heavy stuff up to my room. thankful for that. breaky was ok
• Jose Luis (8/5): - Su cercania con las pirámides, los vuelos en globo están serca Hay mucho espacio al aire libre El personal es muy atento El desayuno incluido esta bien, El baño es pequeño No hay basureros en la habitación
• Andreas (9/5): -
• Morales (10/5): -
• Salvador (10/5): -
• Laura (8/5): Los dueños del hotel son excelentes personas - La atención de los propietarios del hotel No hay agua caliente más que a determinado horario también el horario del desayuno es muy corto
• Herlande (9/5): - El patio es increíble, me da sensación que estoy en mi provincia área verde y limpio tranquilo
• Mendez Quintana (5/5): - Pancakes did not look cooked all the way Be present when needed
• Santos (10/5): - La cama para dormir Todo me gustó
• Sandino (7/5): Buena ubicación, desayuno no es bueno, y sufrimos de mucho ruido por una fiesta al frente de nuestra habitación. - Ubicación Mucho ruido, había fiestas al frente de nuestra habitación.
• Araceli (1/5): - No reservaron las habitaciones solicitadas. Al ponernos en contacto no dieron ninguna respuesta.
• SAUL TADEO (1/5): No me recibieron. Me dejaron varado en la madrugada. - No me recibieron. Me dejaron varado en la madrugada. No me recibieron. Me dejaron varado en la madrugada.
• Filorio (10/5): - El lugar Que tenía gotera
• Marquez (10/5): - La ubicación, el servicio y el precio. Recomiendo al 100% Regresaré de nuevo.
• Aura Betsabe (9/5): - Las habitaciones están bien, cuentan con camas cómodas , muebles para que puedas acomodar tú equipaje y el lugar está muy bonito. Que esta algo escondido
• Karen (10/5): Descanso - Las personas que estaban en recepción fueron muy muy amables, la habitación estaba ordenada y limpia. El hotel estaba súper cerca de las pirámides N/a
• Johan (9/5): Genial! -
• Carlos (10/5): - Muy bonitas , excelente ubicación
• Alejandra (9/5): Excelente ubicación - Nuestra estancia fue de un día, requerimos 2 habitaciones. En lanque me hospede el cuarto muy limpio, cama y almohadas cómodas, abrir la puerta y ver ese jardín es muy bello. Te ofrecen un desayuno continental muy rico. Cuenta con bolsitas de shampoo y jabon. El estacionamiento esta dentro. El personal muy amable y de última hora me consiguieron 2 personas para masajes relajantes. Excelente lugar, del patio del hotel.puedes ver la puramide del Sol. Esta muy cerca si las piensas visitar. La Chica de recepción muy muy amable y atenta. Por el.contrario, los que se hospedaron en el otro cuarto me mencionaron que sus camas rechinan mucho y el colchón muy blando, pero de ahí no hubo otra observación.
• Lillian (9/5): A great value near the Pyramids! - Amazing value for the price! Beautiful gardens, clean room, an easy 17 min walk to the pyramids. All the staff was friendly and helpful, and the location felt safe and walkable to a few food options, even at our late night arrival. Extra blankets in the room were a nice touch for cold nights. No frills: The rooms are a bit dated, and the mattresses and pillows were hard/firm. Noise travels easily through the walls. A ceiling fan would have been nice to mask the noise.
• Zambrano Lopez (10/5): -
• cherie (9/5): Wonderful affordable comfortable and personal stay close to the pyramids! - Comfortable rooms, hot shower, nice breakfast, large courtyard, good location Would have liked a full service restaurant
• Jerry (7/5): The first and last mornings of our stay, we were greeted by a sky full of Hot Air Balloons. - The location was superb and the staff were friendly and helpful. The room was a decent size and accommodating. There were two days that the hotel room didn’t have hot water. That needs to be rectified for showering purposes.
• Lotte (6/5): Voor 1 nachtje oké - Locatie is super, dichtbij de piramides. Jongen bij het inchecken vriendelijk en ook de tuinman is super aardig! Dame bij het ontbijt was niet echt hartelijk. Ook het ontbijt zelf was enorm summier. 2 kleine pancakes en 3 reepjes fruit. De kinderen krijgen in principe maar 1 pancake, daar hebben kinderen van 4+ echt niet meer genoeg aan. Hoge uitzondering kregen ze er eentje extra, maar dit maakte de beste mevrouw nog minder vrolijk.
• Rodrigo (10/5): - El jardín El cargo de 300 por entregar después de las 12 la habitación, si no había demanda de habitaciones
• omar (8/5): - Esta cómodo y cercas de las pirámides Solo el problema es el agua caliente tienes q hablar para q prendan el boiler y a no lo hacen o se tardan
• Campos Ramirez (8/5): -
• Wilfried (7/5): -
• Ernesto Guadalupe (9/5): -
• meli (10/5): Acogedor y relajante - Es un espacio muy cómodo y relajante, la ubicación es buena e incluso se alcanza a ver parte de las pirámides desde ahí. Solo notamos actitud de fastidio o molestia con el personal que sirvió el desayuno, eramos los unicos huespedes en el comedor ya que fuimos entre semana. De ahí en más, todos fueron muy amables.
• Lynn (10/5): Hotel Quetzalcalli authentic hospitality - Hotel Quetzalcalli was the perfect casual, comfortable authentic Mexican hotel to be as base for Teotihuacan. The hosts and staff were wonderful in every way, being accomodating, understanding and helpful to this solo non- Spanish speaking traveller. They were always willing to help set up activities and arrange transportation. It felt like home away from home. The grounds were beautiful and relaxing.very convenient to lots of good food. Hotel Quetzalcalli was true to how it was advertised, just what I had hoped for. A beautiful slice of the hospitality of Mexico. Nothing fancy, but unique attractive, colorful, friendly and comfortable. A 20 min walk to gates 1 or 5 to the pyramids, though an uber might work better for some after a long day. The ruins are an enormous treasure and enormous in size.
• Marco Antonio (10/5): - En relación precio calidad el lugar es excelente, el personal que atiende es muy amable, tiene un gran jardín en excelentes condiciones es ideal para relajarte y olvidarte del strees diario, salir a caminar por la tarde- noche es muy tranquilo esta cerca el centro donde puedes degustar antojitos
• Mayra (10/5): Exceptional -
• Cruz (7/5): Good -
• Clingan (10/5): Exceptional - Beautiful Garden and close walk to the Pyramids
• Grégoire (10/5): A quiet paradise. - The accommodations are quite excellent. The common area is also very nice. The outside sitting area is a small heaven: quiet, beautiful and relaxing. The hotel itself is walking distance from Teotihuacan and very convenient to visit. Plenty of stores and restaurants nearby. Not many are open late, so don't delay having dinner! I highly recommend this hotel and a visit to the pyramids as well as the caverns nearby. If you drive, be careful of speedbumps (on every street!!) and have cash on hand for the numerous tolls if you are using the highway to get there and back. I didn't like having to leave. I would have stayed longer at that hotel.
• Kim (10/5): Teotihuacan stay - Quiet, clean, close to the pyramids, nearby restaraunt, convenience stores (tienditas), micheladas and bakery (panadería). All good.
• Gustavo (10/5): Good - It was close to the pyramids site No hot water
• Alejandra (9/5): Can’t wait to visit again! - Food was great and the grounds are beautiful. The staff was very hospitable, friendly, and helpful.
• Henry (7/5): Good -
• Miguel (7/5): was a good place to rest and recovery from my flight, definitely I will return some day. - free continental breakfast was good there was nothing I did not like
• Sumit (7/5): Good -
• Franc (9/5): Superb -
• Damian (7/5): Good - Value for money Towel were stained the hot was so so and it was cold.
• Sara (10/5): Exceptional -
• Roksana (7/5): Good place - We had an 8 hour delay with the plane, but thanks to the fact that the hotel day was till 1pm, we were able to drive up, take a shower, have breakfast and even go for a tour . The room was spacious, rather basic, but just right for a night. The bathroom was quite small, but everything worked. The area around the rooms was very large, green and there was plenty of parking on the hotel grounds. For breakfast we got pancakes and coffee - very tasty. I didn’t have a chance to experience it but it was quite cold inside the room due to low temperature outside
• Walter (9/5): Superb -
• Beth (5/5): Further from Teothihuacan by foot and only ok - The room was large and comfortable It was much further than we realised from the entry gates to Teothiuacan so not very practical if you’re on foot (I would suggest staying nearer gate 1,2 or 3). Walls were thin and windows didn’t fit properly so you could hear dogs barking and all neighbour noise. Breakfast was basic.. but not much food options nearby.
• Jenné (10/5): This is a simple and clean accommodation, simple breakfast included, bathroom is small. Property is pretty and kept well -
• Raisa (10/5): I love the outside space and the comfort of the room - Feels great stay there
• Martin (10/5): Exceptional -
• Angelica (10/5): Exceptional -
• Luz (8/5): Acceptable for its price but the exception of No hot water. - Location, nice garden, bed are aceptable. Already in the bath had to take a cold shower because hot water was not on. Management came later to turn the water heater on. Even on the 2nd day stayed hot water was not sufficient for two persons.
• Cabrera (8/5): Very good -
• Francisco (9/5): Clean, quaint, and overall great Valley. We will stay here again. - Great location. Great price. Clean rooms and very quaint. The water in the shower did tint get hot.
• Pablo (8/5): Very good -
• Chen (9/5): Superb - Nice and friendly employees
• Sahar (2/5): Miserable night, no sleep - The location The room was full of mosquitoes, it was an awful sleepless night of getting eaten alive :( The room smelled of sewerage and something like wet paint. One of the main reasons I chose the hotel was the availability of the temascal, but discovered after check-in that no one else was staying at the hotel so the entire cost would fall to one person instead of being shared among multiple people, making it prohibitively expensive
• Petr (9/5): Superb - The location is perfect, just 10 minutes walk to the entrance of Teotihuacán pyramids. Also near the centre with good food. Very nice and green area in front of the rooms.
• Barajas (6/5): A hotel I don't recommend and I won't stay again. - I liked the garden, it was big, clean and so calm. I liked the cleanliness in the rooms. The location is great, no more than 20 min walking from the pyramids (door 1). Two nice restaurants nearby and friendly people around. Two well stuffed corner shops with variety of snacks. Carmen and another lady in the reception were friendly but they didn't fill our needs and expectations. We booked 3 rooms and 2 of them never had hot water. We texted the receptionist (there is no telephone in the rooms) and she said the problem was the air because it was turning off the boilers. I was so embarrassed with my family as I paid for the hotel and maybe they thought I looked for the cheapest but the two nights for 3 rooms were not cheap at all. I didn't like that there was not towel in the toilet to clean the hands, I mean... I understand that hotels want to protect the water and the environment but not having towels to clean the hands was to much. I didn't like that the hotel had display prices for massages and when we booked them the receptionist told us those prices were old and they were more expensive now, I asked the reason to have the prices displayed if they are not the right ones, no valid answer was given. I DIDN'T LIKE THE BREAKFAST! The day before the receptionist told me the breakfast was served between 8-10 am and it was continental type. The next morning we arrived 8 am and nothing was ready, a man was preparing a big table for us and a lady was cutting papaya and making hot cakes, not all of us like pancakes or papaya and we didn't have any choice. Only coffee was available and one of us requested milk and the lady in the kitchen said it was with an extra cost, what???? At the end we didn't pay for the milk because the receptionist understood it was not reasonable and also we had only cold water in our shower. The hotel says they have shuttle from the airport to the hotel but that is an extra cost. I paid $4500 for two rides, one from a bus station to the hotel and the second one from the hotel to Coyoacán, I felt it was a bit pricy.
• Jasmine (10/5): Exceptional -
• Babak (8/5): Very good -
• B (9/5): Perfect For Teotihuacán - Location, service, accessibility, and aesthetics were great. Not a lot I didn't like.
• Tim (8/5): Great location. Owner and family were attentive. Overall a nice stay. - Pancake and fruit breakfast was nice. Walking distance to Teoticuaun, shopping, restaurants. The staff was very nice. The room was clean and a good size. The large courtyard was enjoyable. The tesmecal was unforgettable. The room was very bright at night, even after they turned off the lights right outside the rooms around 10pm. Shades or room darkening curtains would have been nice. Also, the pillows need to be replaced.

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