Casa Lum
Location: Real de Guadalupe #30, Centro, Tuxtla Gutierrez, mx
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Casa Lum Hotel Eco Chic in San Cristóbal de Las Casas offers elegantly designed rooms equipped with modern amenities like flat-screen TVs and comfortable sofas. The private bathrooms are stocked with complimentary toiletries for a relaxing stay.
Convenient Facilities
Guests can enjoy a range of facilities including a restaurant, bar, and business center. The 24-hour front desk ensures a seamless experience while the garden and terrace provide serene spots to unwind. Additionally, amenities like a snack bar, gift shop, and tour desk cater to every need.
Prime Location
Situated near iconic landmarks such as San Cristobal Cathedral and Central Plaza & Park, Casa Lum Hotel Eco Chic is the perfect base for exploring the city. With free WiFi and parking, this eco-friendly hotel is a top choice for travelers. Book now for an unforgettable stay!
Important Information
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 03:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Terrace
- Family rooms
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Massage services
- Packed lunches
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Broadcast Live sport events
- Happy hour
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Japanese garden
- Garage
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Garden Queen Banomil Room
1 Queen Bed
581-sq-foot individually decorated room, patio with courtyard views
Layout - Separate living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, yard, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Yard
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Kool Luxury Suite Room
1 Queen Bed and 1 King Bed
646 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, laptop-compatible safe, and phone; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Lekil Luxury Suite Room
1 Queen Bed and 1 Double Bed
646 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, laptop-compatible safe, and phone; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Ipil Double Room
1 Queen Bed
Overlooking the garden
Layout - Separate living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, phone, and access to in-room childcare; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Tsijil Double Room
1 Queen Bed
Soundproofed room
Layout - Separate living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, phone, and access to in-room childcare
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Wheelchair accessible
Need to Know - No windows, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- No windows
- Rainfall showerhead
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Heated floor
-
Vaichil Double Room
1 Queen Bed
Overlooking the garden
Layout - Separate living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, phone, and access to in-room childcare; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Garden Family Kuxel Room
2 Double Beds
431-sq-foot soundproofed room, patio with courtyard views
Layout - Separate living room
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, yard, and laptop-compatible safe; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Yard
- Premium bedding
- In-room childcare (surcharge)
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Jr. Chulel Suite Room
1 King Bed
646 sq feet
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, laptop-compatible safe, and phone; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- MP3 docking station
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Heated floor
-
Double Room
Featuring a balcony, this double room also includes a flat-screen cable TV and private bathroom.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Double Room with Terrace
This double room offers a terrace, cable TV and sofa.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Family Room with Terrace
This family room features an outdoor dining area with outdoor furniture and a terrace. A flat-screen cable TV and private bathroom are also included.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Deluxe Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features a seating area, a wardrobe, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Junior Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features a seating area, a wardrobe, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room features a wardrobe, flat-screen TV with cable channels, an inner courtyard view, as well as chocolate for guests. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room has a seating area, flat-screen TV with cable channels, an inner courtyard view, as well as chocolate for guests. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Deluxe Suite
This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features a seating area, flat-screen TV with cable channels, an inner courtyard view, as well as chocolate for guests. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
Guest Reviews
- Sarah (9/5): A charming and peaceful hotel in the heart of the historic center. - The hotel decor is very inviting from the entrance to the traditional communal courtyard (patio) filled with flowers and a thriving herb garden. We had a delicious breakfast there every day. Our room (and bed) was very comfortable with its own little private courtyard. We loved that the hotel is in the heart of the historic center and yet is very calm and quiet. Staff were helpful, arranging transfer from the airport and helping with an overnight tour to Palenque for us, as well as storing our luggage. Sometimes communication was complicated as not all the staff could speak English and our Spanish is rudimentary - but we were able to make it work with Google Translate and goodwill on both sides. Shout out to José (manager on reception) and to our chatty breakfast waiter for their kindness.
- Dikra (4/5): top pour l’emplacement mais ne vaut pas son prix - l’emplacement la chambre est petite et humide elle est sombre elle est au rdc donc on entend tout le bruit
- Ricardo (9/5): Great location and facilities - Great locations and facilities a bit noisy room in the nights, as we were close to the street
- Xavier Lamicq (9/5): -
- Carolina (10/5): Lindo hotel y excelente atención y ubicación - Excelente ubicación, encantada con el lugar. La atención de su personal excelente. Se sentía un poco caliente la habitacion, ya que nos toco clima caluroso pero de ahi en fuera encantada con todo.
- Ott (10/5): - Sehr schönes Hotel, besondere Zimmer, sehr gutes Frühstück und eine hervorragende Lage
- David (9/5): Very enjoyable. Staff very considerate - Location and helpful staff Room a little small. Public spaces not relaxing
- juan carlos (10/5): - Amabilidad del personal muy bien decorado y agradable
- Caroline (10/5): Très très belle halte !! - Le cadre, la localisation proche des centres d’intérêts, la gentillesse du personnel et la cuisine.
- letstravel1818 (10/5): Casa Lum - It is a beautiful hotel with a garden inside and my server was Brother Joe Luis who did an incredible job serving me and recommending me a delicious breakfast. I recommend anyone in San Cristobal to come to this cute restaurant and hotel, you will not be disappointed!
- juan pablo (4/5): Mal servicio en desayuno incluido - Muy buena opción en san cristobal de las casas. El desayuno incluido no está incluido, te dan menú y si te sales de huevo revuelto a huevo revuelto con jamón ya no lo incluye y te cobran la totalidad.
- Cesar (10/5): - La ubicación Todo muy bien.
- Steve (10/5): It's a very clean and comfortable small hotel in the heart of the city. - It's located right on the walking street in the center of town, and quiet at night. The staff was very friendly and helpful. The breakfast was very good. They don't use any plastic throwaways. American style breakfast has limited choices.
- Jaime (9/5): Volveríamos - La localización, servicio e instalaciones El desayuno que incluye a la habitación escaso y poco variado, pero muy rico.
- Jose (10/5): -
- Celia del Carmen (10/5): Lugar acogedor con gran comida - me gustó mucho el diseño y la comida es deliciosa
- Ana (10/5): -
- B7727ONjohnm (10/5): Happy and delighted with our experience at Casa Lum!" - "An exciting experience—it’s just like being at home! The receptionists on every shift provided excellent service, always available to support us with a great attitude. A special mention goes to the young lady on the morning shift; she was incredibly kind and attentive. Truly excellent customer service! The place is cozy, magical, and has a wonderful family atmosphere; the room we were assigned made our stay even more pleasant. We didn’t want to leave, and my partner enjoyed it immensely. Another highlight of this hotel is its location; being so close to the city center makes it an excellent choice if you are looking for somewhere cozy yet central. We will certainly return and recommend it to our fellow travelers, as it is impossible not to share our wonderful stay at Casa Lum. Many thanks to the entire team for their hard work; thanks to you, we are taking home a lovely experience! See you soon."
- paulyC7308OT (10/5): Outstandingly Located Boutique Hotel - I'm so lucky to have chosen this hotel! The location is amazingly convenient to museums, restaurants galore, and El Centro. It's on a pedestrian only street so people-watching is a constant treat, watching couples, travelers, kids...the show never ends. The staff are available constantly but are not intrusive. In fact, they couldn't be friendlier. The rooms are comfortable and I had the only upstairs room with a pretty balcony. The breakfasts are yummy with many options, and the coffees are excellent! Terrific hotel.
- Antoine (10/5): Exceptionnel 🤩 - Un hôtel fabuleux, idéalement placé au centre de San Cristobal de las casas dans la fameuse rue piétonne. Beaucoup de soins ont été apporté à la décoration intérieure avec une chambre très bien équipée et une literie exceptionnelle. Le personnel a été au petit soin tout le séjour... Bref, nous avons passé un moment merveilleux qui restera parmis notre meilleure expérience de ce séjour en famille au Mexique.
- estefguz (10/5): - Excelente ubicación y muy buen desayuno
- Anders Ladegaard (1/5): Don’t book this hotel! - Nothing Unfortunately, we are not satisfied with our stay here. We have had a very poor service experience, as the staff have shown an unfriendly attitude and, in general, have not demonstrated any real interest in assisting us properly. Yesterday, we asked for a glass of water instead of coffee, but were told that this was not possible. In addition, there was no water in our room yesterday, and we were unable to get the underfloor heating to work. According to the information published on Booking.com, the hotel is classified as a 4-star property and is advertised as offering an excellent breakfast. However, we find this information misleading. The breakfast images shown on Booking.com do not reflect what is actually included in the price, as the products shown in the photos come at an additional cost. The breakfast that is served consists of extremely dry bread and does not match the images on Booking.com at all. Furthermore, there is no staff member at the hotel who speaks English, which makes communication considerably more difficult. The image of today’s breakfast was just an example. However, our experience relates more to the overall level of service, with which we are very, very disappointed—for example, the fact that it is not possible to get a glass of water instead of coffee, and that the quality of the food is so low. We expect some form of compensation that demonstrates that you are better than this.
- Aranda (10/5): - Todo, es excelente hotel Por decir algo pero realmente nos gustó. Un poco la ventilación del baño.
- ROBERTO (9/5): Really nice - It was quiet and the breakfast The room was kinda small
- Giulia (7/5): - Struttura molto bella e ben arredata. Bellissimi gli accostamenti di colore dell’arredamento. Nessuno del personale della reception parlava inglese, risultava un po’ complicato comunicare con loro. Stanza un po’ fredda.
- 680jfk (10/5): Best boutique hotel in the Center of San Cristobal. - We had a great time staying at the beautiful boutique Casa Lum located on the finest street in the center of San Cristobal. Walking distance in the same street we found so many great restaurants. The hotel staff also booked all our local tours and were very helpful with anything we needed. Our room had a beautiful private garden and we felt safe and comfortable. Thank you for making our stay memorable.
- Ruby (8/5): Cozy and walking distance to everything. - The hotel has flawless aesthetics. incredibly tastefully decorated. The room was cleaned daily, and the staff was friendly. Every morning's breakfast was delicious, and the restaurant was excellent. The room was missing essentials like basic toiletries and hair dryer. The one I was given was very old and missing parts that ended up burning my hair. The staff at the front desk was cordial, but unattentive. They kept mostly to their phones. We stayed in a room that was split between two floors. The only TV available was upstairs which was inaccessible to my elderly mother who could not climb the stairs. The upstairs room was very dark even with the lamps and had no place to store clothes or hang them.
- Alessandro (1/5): Overpriced, Poor Maintenance, Unprofessional Service - Avoid - Nothing. It’s just centrally located like so many other better properties around it I stayed one night at Casa Lum in November 2025 and was deeply disappointed, particularly given the price point (£96/night - nearly triple what comparable San Cristóbal hotels charge). The Issues: Room Condition: The room is completely unacceptable for this price range. At 1:30pm, with all lights on, the room remains dark with virtually no natural light. The linoleum flooring is badly damaged and buckling at the bathroom entrance. In the shower, tiles are loose and visibly dirty - a basic maintenance failure that raises hygiene concerns. To add insult to injury, my room was located directly next to the cleaners’ quarters - I was woken at 6:20am by staff noise, and only managed to get back to sleep until 8am thanks to my own earplugs. They clearly also don’t know how to design a room, who would put the TV to the side of the bed? Not that I would spend much time watching TV in such a room. Service: I contacted the hotel well in advance to request early check-in upon my 8:30am arrival, offering to pay an additional fee if necessary. Rather than clearly communicating their policy or availability (such as confirming they were fully booked until 2pm), they simply said they would “let me know when the room is ready.” This vague response was so unreliable that I felt compelled to book another hotel for a few hours just to have somewhere to rest after my overnight bus journey. When I arrived at noon, the receptionist had no record of my WhatsApp communication request. Available rooms were clearly listed on the same booking platform I used, yet no effort was made to accommodate an early check-in despite my advance request and offer to pay extra. When she eventually contacted me via WhatsApp, it was to ask me to write a TripAdvisor review - not to inform me my room was ready. I had to ask her if it was ready, and was told it was not. I finally gained access at 1:30pm - the standard check-in time.
- AT03215 (2/5): Overpriced, Poor Maintenance, Unprofessional Service - Avoid - I stayed one night at Casa Lum in November 2025 and was deeply disappointed, particularly given the price point (£96/night - nearly triple what comparable San Cristóbal hotels charge). The Issues: Room Condition: The room is completely unacceptable for this price range. At 1:30pm, with all lights on, the room remains dark with virtually no natural light. The linoleum flooring is badly damaged and buckling at the bathroom entrance. In the shower, tiles are loose and visibly dirty - a basic maintenance failure that raises hygiene concerns. To add insult to injury, my room was located directly next to the cleaners’ quarters - I was woken at 6:20am by staff noise, and only managed to get back to sleep until 8am thanks to my own earplugs. They clearly also don’t know how to design a room, who would put the TV to the side of the bed? Not that I would spend much time watching TV in such a room. Service: I contacted the hotel well in advance to request early check-in upon my 8:30am arrival, offering to pay an additional fee if necessary. Rather than clearly communicating their policy or availability (such as confirming they were fully booked until 2pm), they simply said they would “let me know when the room is ready.” This vague response was so unreliable that I felt compelled to book another hotel for a few hours just to have somewhere to rest after my overnight bus journey. When I arrived at noon, the receptionist had no record of my WhatsApp communication request. Available rooms were clearly listed on the same booking platform I used, yet no effort was made to accommodate an early check-in despite my advance request and offer to pay extra. When she eventually contacted me via WhatsApp, it was to ask me to write a TripAdvisor review - not to inform me my room was ready. I had to ask her if it was ready, and was told it was not. I finally gained access at 1:30pm - the standard check-in time. No staff member speaks English, which would be understandable at a budget property, but at this price point, the inability to even use Google Translate to communicate with international guests is unprofessional. Breakfast: As expected given the overall experience, the included breakfast was stingy and disappointing. Despite being served in their own restaurant, a cappuccino - listed on their menu - was unavailable. The only coffee options were watered-down Americano or tea. Rather than offering a choice of omelettes, guests receive only scrambled eggs with ham. Requesting cheese instead costs extra. At this price point, such penny-pinching is inexcusable. When I finished my meagre meal, a box was put in front of me. I was told that the value of this breakfast was 1000 Mexican pesos, so they expected a commensurate tip. Value: For nearly £100 per night, one expects pristine accommodation and professional service. Casa Lum delivers neither. There are numerous better-value, better-maintained hotels in San Cristóbal. Recommendation: Unless significant improvements are made to both the property and service standards, I cannot recommend Casa Lum to fellow travelers.
- philippe (9/5): Excellent séjour - Super hôtel , idéalement placé dans la rue piétonne menant à la place principale et à la cathédrale (2 minutes de marche). Personnel adorable, en particulier Victor à la réception. Chambre spacieuse et calme Rien
- Susanne (9/5): Komfortables und ökologisches Altstadt Hotel mit vielen indigenen Elementen - Sehr zentrale Lage in der Fußgängerzone mit unzähligen Läden, Cafés und Restaurants, auch wenn das Casa Lum selbst ein hervorragendes und gemütliches Restaurant bietet. Die Zimmer sind riesig und äußerst stil- und liebevoll mit vielen Details mit Kunsthandwerk der indigenen Künstler aus dem Umland ausgestattet. Auf ökologische Aspekte wird viel Wert gelegt und dies auch konsequent umgesetzt! Die Kommunikation über WhatsApp hat uns jeder Zeit mit hilfreichen Informationen versorgt, aber auch der Service vor Ort war herzlich und kompetent. Auch wenn das amerikanische inkludierte Frühstück gut war, würden wir das nächste Mal das Zimmer ohne Frühstücksoption buchen und dann à la cart im Hotel essen, um die große Auswahl nutzen zu können. Schön wäre auch ein Refill des Kaffees beim frühstücken gewesen, denn jeden weiteren (einfachen) Kaffee muss man zusätzlich kaufen. Da es im Zimmer keine Möglichkeit der Tee und Kaffeezubereitung gab, fanden wir das etwas sparsam.
- Thibault (10/5): -
- MEIRAV (10/5): - הכל היה מצוין. מיקום מרכזי נקי ושקט חדר מעט קטן וחניה שצריך לתאם עם המלון פתיחה וסגירה שלה במרחק של 100 מטר. הצוות מסייע עם המזוודות לחניה
- Cesar (9/5): - La ubicación Olía a humedad
- Bleukx (9/5): Boutique hotel in the middle of the historic centre - Casa Lum is a beautiful boutique hotel, with friendly staff, excellent breakfast, little garden, and cosy room. And on top, the location is great. In the calle guadelupe, with a lot of bars and restaurants in the neighbourhood, in the middle of the historic centre. The fact they offered a parking spot 2 min away was a big plus. If I need to be picky, the bed wasn't great.
- Daniele (7/5): -
- vittoriamalves1 (2/5): Avoid if you want to sleep at night - The hotel itself is nice. The rooms are not the biggest, but they are nicely decorated and fairly new. The staff is really poorly trained and not equipped to solve any issues that arise. We had the room next to the cleaning supplies, which means we were woken up each day by the cleaning ladies chatting and banging things around. Additionally there was a vegetable garden, so also gardeners were pouring water, banging things etc. we kindly asked if we could be left to sleep until 9, multiple times with no result. We asked to change room, were told absolutely and then told the room was not available. We asked to move hotels and they would not refund us because we had not come at checkout time (under the premise that another room was being made available). Everything was tainted by not being able to sleep, never being apologized to.
- Gerrit (9/5): -
- Maria (10/5): - Location, locationcleanliness, friendly staff and comfortable bed.
- eliasa971 (10/5): Nice a cosy place to have great quality food - Great food ! Good portions and fair price for great quality. I had Chiles en Nogada today and the flavor was amazing . Come and ask for Sergio great waiter
- CeliFleu (9/5): - Verzorgde kamer om helemaal tot rust te komen! De ideale ligging in San Cristobal de las Casas.
- Dominguez (10/5): Definitely coming back - The location is the best it’s exactly at the centre, you have many restaurants and store’s around. It’s super safe and near everything. The staff is friendly and the breakfast is delicious. The rooms are clean and comfortable they clean them every day.
- Robert (10/5): Exceptional -
- Natasha (8/5): Very Beautiful, Very Central, Wonderful Service. - The breakfast was delicious. It is an "American" breakfast, meaning eggs, frijoles, pan, delicious butter and jam, fruit or juice and coffee (no free refills). I did not like the lack of direct sunlight in the room. Besides my french doors to the enclosed terrace, there was no light. This was something I did not know in advance.
- Verified traveler (10/5): - Muy bonito hotel, excelente ubicación. Todo el personal es extraordinario.
- Ingrid Cristina (10/5): - Excelente servicio
- Ana Gabriela (10/5): - Casa Lum es excelente opción
- Ana Gabriela (10/5): - el hotel está increíble, la habitaciones bellas y limpias el hotel está a pie de restaurantes, cafés, iglesias. el restaurarte del hotel está delicioso, definitivamente me volvería a hospedar en casa Lum
- Jose (10/5): - Excelente todo
- Verified traveler (10/5): Algo de parte del personal de limpieza - Excelente, sin embargo, el servicio de limpieza en las mañanas empieza a barrer las escaleras y a golpear con la escoba de plástico los escalones y te levantas muy temprano pero fuera de eso fuera del ruido exterior de los cuartos excelente todo
- Carlos (10/5): - Excelente
- Magaly (10/5): - La gente es muy amable y servicial
- Jawaher (10/5): Exceptional -
- ANGELICA (10/5): - Me encantó el fin de semana !
- Oren (10/5): Fantastic - Very very friendly team,nice and clean room,best location,free and safe parking. Thanks Oren and Arbel
- Frank S (10/5): Great - Was fantastic
- Maria (10/5): Exceptional - Location Parking a little far, but the people helps you so it is ok
- Lourdes (10/5): - En el Piso hay calefacción! Su restaurante bueno y al final te obsequian café!
- Rodrigo (10/5): Céntrico. Mejor opción familiar. - Ubicación increíble. Díseño increíble. Comodidad increíble. Comida deliciosa. Servicio muy bueno. Tomar en cuenta que el baño de algunas recámaras tienes que bajar escalones, no apto para personas mayores o lisiadas.
- Efrain (10/5): - En general la experiencia fue excelente, la ubicación, el servicio, la comida hacen que la estancia sea acogedora. Sin embargo, el servicio de masajes no es muy bueno, deja mucho que desear
- Gabriela (10/5): - We really enjoyed staying at Casa Lum. It is in an excellent location right on one of the main “andadores” in San Cristobal. The hotel was clean, quiet and the staff were really friendly. They have a small terrace where you can see the sunrise or sunset of the city. The food in the restaurant was good, also if you want more variety there are many restaurants right outside the hotel. Shops, coffee shops, ATM and more places just 5-10 minutes walk away. You can walk to the some of the main places to visit like the Centro Historico, Churches, Mercadito de Los Dulces, Mercadito de Artesanias and more! We are planning to come back again.
- Steven (10/5): Exceptional -
- Alberto (10/5): Exceptional -
- Neysy (10/5): - Decoración muy original acorde a las artesanías locales, habitaciones muy acogedoras y ubicación muy buena para caminar por los andadores
- Wendi (10/5): - Casa Lum is simply amazing. We had Ariel help us out during our stay, from any hotel needs to walking us and guiding us to our vehicle. Having coffee outside your door every morning was the best! Definitely going back!
- Lupita (10/5): - Muy agradable el lugar, desayuno rico.
- G6109NEirenef (10/5): Vacation - Our trip to and in Mexico. We wanted to see ‘day of the dead’ so we took some days in Oaxaca and continued to San Cristobal. This city has a very fantastic hotel ‘casa lum’ From an outside look, it is like a fairytale, vey nice looking. Inside you see a beautiful view of architecture. Very interesting😊 People who is employed are very friendly and helpful, always with a smile and a hand to help. Talking about the food, we can only recommend to eat here. Thanks for some nice days, Irene Friis
- Gerardo (10/5): Exceptional - Beautiful small hotel in the Center of it all, with great decorations. My wife and I celebrated our 25th Wedding Anniversary and I asked for cheesecakes and mimosas upon arrival in our room and they provided a basket of flowers (flowers courtesy of the hotel) which was a great touch. The restaurant was great and with selected inclusive breakfast. Thought we were getting queen size beds but were full size beds, we're taller but it was doable, some broken tile in the shower and a slight stingy smell in the room. They won't replace your towels unless you ask.
- Carlos (10/5): - Lindo limpio tranquilo de buen gusto todo
- Verified traveler (8/5): - El hotel tiene menos mantenimiento que el año pasado. La atención es menor también.
- Arnold (10/5): Delightful, stylish, quiet, great location. - Quiet, great location, good service,beautiful architecture and interiors, sustainable philosophy.
- Alon (9/5): Superb -
- VANESSA (10/5): - Excelente servicio, excelente atención del personal, super actitud son muy amables y gentiles, restaurante delicioso, habitaciones muy confortables y cómodas, super ubicación, el hotel es muy recomandable!!!
- Caroline (10/5): Our stay was wonderful. The staff was excellent, especially Sonia and Ariel. The decor is light and airy yet retains the - A beautiful hotel in a restored home, centrally located, with interior gardens, amazing staff and delicious food. Tye standard rooms are a bit on the small size but there is comfortable seating in the commons areas.
- Caroline (10/5): Everything was wonderful, including the entire staff, especially Sonia and Ariel. The hotel is very centrally located. T - A beautifully restored home with a lovely garden in the center. The restaurant areas areas are wonderful as well. Amazing staff! The standard rooms were a bit on the small size but the common outdoor seating spaces allowed for additional relaxed seating.
- Alberto (10/5): - Excelente invitados a regresar
- Ángel E (10/5): - Excelente servicio, habitación limpia y muy buena atención por parte del personal
- alejandra (8/5): - Todo bien solo la habitacion humeda, se siente y no se puede dormir bien por la humedad
- José Manuel (10/5): - Me gustó la tranquilidad
- Ana (9/5): Superb -
- Elke (9/5): Loved it! - I was most taken by the interior design, tastefully and innovatively incorporating local textile crafts in its decorative scheme. This is an exceptionally beautiful little hotel. The staff were very friendly and helpful with our arrangements. Super useful to have an English speaker among them! A slightly noisy location. Very central, though.
- Nitin (6/5): Pleasant - The hotel & the room were very nicely designed - it made you just feel a part of the culture of the region. Plus the hotel is really well located (on one of the main roads of the city, and the main block is just a 7/10 minute walk away). I think the staff could have been better with adjusting with English speaking customers & a bit more politer. Further, our room was on the group and right in front of it there was a dinner + DJ that went on till 9.30/10 which was not appreciated.
- Karla (10/5): - precioso lugar ,atencion excelente ,sin duda regresaria
- Elke (10/5): What every traveler hopes for in an new country! - Exceptionally friendly and helpful staff. Beautiful and tasteful interiors. Locally woven fabrics and artefacts incorporated in the interior design to great effect. Atmospheric lighting. Attention to detail. Cannot fault this lovely little hotel.
- Gilberto (7/5): Good - Great location, charming place. Staff is super kind but not actívely helpful. Examples: on my day 1 I asked if they knew where a couple of museums were located. They said they didn’t laughed and didn’t offer further help. On day 2 I had booked an excursión with the hotel through WhatsApp starting at 8 am. Reception called me at my room 40 min before that saying my excursion had arrived. I recalled the recepcionist of the scheduled time, he asked a minute, must have verified that info was through but did not come back to me with clear info of next steps, I had to make my decision and talk directly to the driver of that excursión. Breakfast is very limited and THEY CHARGE YOU EXTRA EVEN FOR S SECOND CUP OF BLACK COFFEE (besides a portion of scrambled egos with ONE MORE EGG). So greedy.
- Louise (8/5): Perfect location and great little hotel - Perfect location and very central Some of the staff kept asking for tips which we didnt like
- garywJ2668UZ (6/5): Mixed Stay - My wife, 15 year old son and I spent four nights at the hotel. We had looked at another boutique hotel that had a more traditional look, but decided on Casa Lum because of its more contemporary design. We had a mixed stay, I would say a 3.5 rating. It's a beautiful hotel that is nicely designed, has a great open air courtyard, an open air rooftop deck (would be nice if they left cushions on the furniture), and the location is great if you like to be in the center of the city (it's also on one of the pedestrian streets so there is not a lot of car noise). The restaurant has good food and the hotel does a nice job in trying to help the environment. However, the big drawback for us was the setup of the hotel. It's a combination restaurant/hotel, and the location of rooms (especially the family rooms where we stayed) is literally right beside the outdoor dining area and near the reception and kitchen. The hotel has a large staff, and there is a beehive of activity all day (on two days during breakfast they were pumping out stuff from the kitchen to the street with a large hose that went along the courtyard). To make things worse, the hotel plays very loud music (and the same music all day every day which was jazzy cover songs of Katie Perry and other pop songs). You hear everything from your room (telephones, dishes, staff outside, plumbing work, music, etc.), so for me it was not a relaxing environment that I would typically associate with a small boutique inn. It's a shame because it's a really pleasant environment with flowers, water, nice glass and wood work and a cool vibe. I let the management know about the noise, and I didn't feel they were proactive in trying to figure out other alternatives. They did turn the music off at night when I asked. Generally from 9pm to 7am things quieted down, but it was still not ideal. In general service was pretty good with a hard working and for the most part nice staff, though the rules are quite rigid and they sort of nickel and dime you (we had breakfast included but the waiter said only 2 were included so we inquired more and the manager agreed it was for all of us, and they offered small sweet rolls at breakfast and then after told us they were additional charge). The two person rooms aren't right beside the courtyard, so perhaps those are better. We still had a nice stay and it certainly is a good hotel, but I wouldn't stay again because of the location of the rooms and the overall noise level.
- Maria (10/5): - Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
- María Teresa (10/5): - Excelente servicio el personal muy amable y pendiente de nuestras necesidades, lo recomiendo para darte una escapada con tu pareja… y las fotos de las habitaciones son exactamente igual… espero regresar pronto
- Feryeomans (10/5): Exceptional -
- Gustavo (10/5): - La cama un poco baja y demasiado suave...los canales de la tele se desconectaban, no pude subir el volumen lo suficiente.....fuera de eso, muy bonito, excelentes terminados de la construcción, excelente atención del personal
- Julie (9/5): Superb -
- Jurate (9/5): Superb - Good location in the old town. Private parking one block away (someone from the reception has to walk with you to open the gate). We had a room in the little courtyard, it was very quiet. Morning coffee delivered to the room was a very nice feature! Okay breakfast (also possible to order extra things from the menu). Nothing really
- Ketankumar (8/5): - The location is the best. Nice garden. The staff is excellent.
- José (10/5): - Nice
- Leonardo Manuel (10/5): - Está exactamente en el corredor, lleno de tiendas y cosas que hacer.
- Blanca jessy (10/5): - Lo dire en una sola.palabra ESPECTACULAR sin duda el.mejor hotel.de.San Cristobal, las atenciones y la.calidad humana de todos, nos hicieron sentir como.en casa, los detalles que tuvieron fueron maravillosos y obvianente que esta experiencia la.hare saber a todos para que vengan a vivirla y pronto.regresaremos
- Claudia (10/5): - El trato es excepcional
- Anita (10/5): Exceptional -
- ANGEL (10/5): - Excelente.
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