Hampton Inn & Suites West Des Moines/SW Mall Area
Location: 6160 Mills Civic Parkway, West Des Moines, Iowa, 50266, West Des Moines, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Indulge in the indoor pool, spa tub, and 24-hour fitness center for ultimate relaxation during your stay.
Convenience at Your Fingertips
Enjoy complimentary Wi-Fi, concierge services, and a picnic area for added convenience and leisure.
Business and Events
Utilize the 24-hour business center, conference space, and meeting room for seamless business operations and successful events.
Embark on a luxurious and convenient stay at Hampton Inn & Suites West Des Moines/SW Mall Area.
Important Information
- Pool access available from 6:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Health or beauty spa nearby
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Continental breakfast
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Elevator
- Conference space
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Free breakfast
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- Internet access in public areas - high speed
- Express check-in
- Wheelchair accessible parking
- Braille or raised signage
- 24-hour business center
- Snack bar/deli
- Golfing on site
- Free self parking
- 24-hour fitness facilities
- Free continental breakfast
- Banquet hall
- Children's games
- Health or beauty spa nearby
- Coin laundry on site
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
King, Accessible, Bathtub
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
King, Studio, Kitchenette
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchenette with microwave and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Studio, 1 King Bed, Accessible (Roll In Shower)
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchenette with microwave and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, minibar (fees may apply), and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
King, Refrigerator & Microwave
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Refrigerator & Microwave
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible (Roll In Shower)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
King, Accessible
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 1 King Bed, Non Smoking (Drinks And Snacks)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, minibar (fees may apply), and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Non Smoking (Drinks And Snacks)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, minibar (fees may apply), and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
King, Studio, Accessible
1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchenette with microwave and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 1 King Bed, Refrigerator & Microwave
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and electrical adapters/chargers; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
- Closed captioned TV
Guest Reviews
- Barbra (8/5): - The eggs and sausage for breakfast was not the best but I really appreciated the variety of options for toppings for the waffles and the oatmeal. Rooms were clean but the suite we stayed in was cramped for what we paid for. The setup was odd and did not have a lot of maneuvering room. Pool and hotub were ok. Staff was friendly and the area hotel is in, is nice and safe. Overall not a bad place to stay and I would go there again if needed.
- Wilsee (8/5): - Nice
- Tema (10/5): - Most of shopping places were near by and very accessible, the room was cleaned, staff was very nice specially de breakfast Staff Marlon was very welcoming ,front desk staff was super nice and knowledgeable. Thank you!
- Misty (6/5): Didn’t sleep well because of the noisy A/C unit. - The A/C unit was clanking on throughout the night. It’s keeping the room cool and comfortable but was TERRIBLY loud when it turned off and on. Concerning
- Jeanette (6/5): - I often stay at Hampton Inns, and this one was okay but due for a refresh. Front desk clerk was fine, but not real friendly. Bottled was provided after I came down to give my Hilton honors number and asked for it. Breakfast was fine. My main complaint was the condition of the bath/shower combo, and the unresponsive HVAC thermostat controls. Tub/shower drain was uncovered and gross-looking so I didn't use it.
- Tammy (6/5): - Shower had poor pressure and fixtures are loose, no place to sit toiletries. Sink drained very slowly and faucet was hard to work with low pressure also.
- Darlene (10/5): - Convenient and clean.
- Julie (6/5): - We live staying at this hitel. The staff is always helpful and friendly. Normally we have no issues but our last stay the air unit in our room wasnt working and it was one of the hotest days of the summer.
- John D. (10/5): - Friendly staff. Comfortable room. Good breakfast.
- Lin (10/5): - Very good
- robert (8/5): - The ad for Hampton Inn advertised guaranteed no noise rooms but that was not to be. The noise wasn't bad but don't advertise false statements. Other than That, things were fine.
- Pamela (10/5): - Nice comfy beds and Nice reprieve from the road
- Janell (10/5): - Good seevice
- Jessica (10/5): - Great location. Night staff was fantastic Morning check out staff seemed like we were bothering her Breakfast was great
- Tamara (10/5): - Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.
- John (10/5): - Staff at front desk was very friendly and helpful. Hotel was clean and quiet close to shopping.
- Joshua (6/5): - Our room had hair on the sheets and mattress from previous occupants. Hairs looked to be pubic hairs and pet hairs.
- Michelle (10/5): - Very friendly staff, property is well maintained. Clean rooms, good breakfast.
- Melissa (10/5): - The staff were kind and helpful. The room was very clean. The fitness center had a lot of equipment so i had a great work out.
- Kirsten (10/5): - Big room
- Ellen (10/5): Comfortable and Pet Friendly - This is a very pet friendly property. We left the do not disturb placard on the door for our 4 day stay and had no problems with our pet in the room. There’s a great walking route around a very nice looking storage building to the rear of the property. The beds were extremely comfortable, the hot tub delightful and the breakfast very good. The only negative when using the pool area was the lack of ventilation and the strong odor of chlorine. The property is conveniently located to all near Mills Civic Parkway, plenty of shopping and restaurants available. This property is well worth a return stay.
- Yvette (10/5): - Elizabeth and her colleague went out of their way to help us get a room in spite of the hotel being overbooked. Our other reservation fell through. She was amazing.
- Susan (10/5): - recommend anytime
- Natasha (10/5): - The room was great, the parking was easy and the breakfast had many options to choose from.
- Randy (8/5): - Front desk guy really had bad customer service. But maybe it was just a bad day who knows!
- Amie (10/5): - Great stay!
- Christopher (6/5): - Few needed improvements.
- Troy (10/5): - The guy at the front was professional and chill. Pretty cool guy.
- Jennifer (10/5): Weekend Getaway - Great long weekend for our anniversary. Great location and the hotel was very clean!
- Eric (10/5): - Location
- Rebecca (8/5): - Convenient
- Brian (10/5): - Great stopover on our way to Tx.
- Vanessa (10/5): - Nice
- Omega (10/5): - This hotel is clean, quiet and in a very nice area. The staff were nice and friendly. I would stay here again.
- Cynthia (10/5): - Nice
- William (10/5): - Close to shopping and restaurants
- Adam (8/5): - Overall a great property. Water pressure was extremely low on the 5th floor and bathroom had no functioning exhaust. Very clean and quiet.
- Micheal (8/5): - No
- Amalia (10/5): - Excellent customer service, nice condition, nice pool and hot tub, pet friendly
- Monique (10/5): Excellent all around - Lovely hotel with beautiful rooms. Beds and pillows just the right firmness. Excellent service. Delicious breakfast. I will definitely stay here again.
- John (10/5): - Great
- Mark (10/5): - Everything was fine. Outside by building needs picked up but hard time of year to keep clean
- Lorena (4/5): - The front desk clerk asked for my ID, handed me the keys and said to enjoy my stay. That’s it. I’m a Silver Hilton Honors member and apparently Expedia doesn’t transfer over that information so we didn’t get welcomed or free water or anything. No info on breakfast or coffee. I could have asked; but what kind of welcome is that?! We ended up leaving after two hours due to the storm and there was no one at the desk when we left so I deposited the keys in the container.
- Shawn (8/5): Would stay here again! - Overall, enjoyable stay at the Hampton Inn & Suites. Yuliza at the front desk was amazing as she worked with our two rooms to get them close to each other and all worked out well. However, a front desk staff member in the afternoon wasn't as accommodating, didn't get his name, but was very difficult to work with.
- Terry (8/5): - Very comfortable, wouldn't stay again no problem
- Roger (10/5): Overall, I still give 9 - The south outside has a lot of trash here and there on the ground. Some of it probably is not from yall's hotel could be from the other hotel also
- Debbie (10/5): - Great front desk staff. Very comfortable beds. Great location
- Bethanie (10/5): - The hot tub was HOT but the jets did not work or the bubbles. The parking was convenient however the lot was not plowed and was difficult to see the lines and areas to park along the side of the building. Everything else was perfect!!!
- Patty (10/5): Great stay - Very clean and comfortable room. Comfortable bed and bedding, nice breakfast and Applebee's in the parking lot. Perfect for a short stay
- Ericka (10/5): - A beautiful place. They seem to have thought of everything when planning the room. Plenty of outlets, seating and bathroom is laid out nicely.
- Amy (10/5): - Nice hot tub, breakfast was not great- it’s time to stop using disposable dishes
- Kelly (4/5): - The telephone in our room did not work. There was an intoxicated man vomiting all over himself in the hallway. There were no towels at the pool. The shower also looked dirty.
- Terri (8/5): - Beds were very comfortable, rooms were clean. I did forget to pack shampoo and conditioner. So I went to use the provided amenities and sadly they were empty. Close to all kind of shopping and resturants.
- Josh (10/5): Great Hotel! - Very nice location. Hotel was clean and staff was great.
- Kristie (10/5): - Always our stop on way to St. Paul. Always clean and quite.
- Paula (10/5): - Very safe and convenient
- Leah (10/5): Definitely Recommend! - Our room was huge and included more amenities than what is usual at hotels. A microwave is few and far between. We did have to wait at the front desk for 15 minutes (no line) for someone to arrive and check us in (there was a sign that they would be back soon). TV is huge with lots of channels/options. Very spacious and updated, calming decorating
- Kate (8/5): - It was a great stay. Large roomy room
- Linda (6/5): - The breakfast can use some upgrades, better variety of food items with some healty options. I disappointed Hampton Inn menu. They could do better. Bathroom faucet leaked, fixture was hard to control.
- Garrett (10/5): - Very clean and excellent pool and hot tub
- Gene (10/5): - Good, clean place to stay
- Bryan (8/5): - Pretty straight to the point hotel with a pool/hot tub and decent breakfast. Free parking. Right next to a Walmart and practically every main restaurant chain. Fairly easy to get around town from this hotel. Next to a lot of other hotel chains too.
- Sean (2/5): - Our bathroom had a terrible sulfur smell, a giant yellow stain on the wall, peeling wallpaper and water marks on the ceiling. I contacted the property manager twice and got no response.
- Maddie (10/5): - Room was lovely and bigger than expected!
- Catherine (10/5): - Our stay was exceptional.
- Larry (10/5): - Great place to stay
- Verified traveler (2/5): Unattended desk and rude check-in agent - The check-in person was rude, unhelpful and the worst I have experienced. My wife talked to another guest who was having troubles with his room key and needed assistance from the front desk that also complained about this individual. I travel through Des Moines a few times a year and have used this Hotel in the past. Never again.
- David (8/5): - Room was spacious, shower and bed were good. Weird noise coming from the air duct, and front desk staff were not too friendly. Breakfast was lacking, and coffee service was not maintained... pity, as it could be an awesome hotel.
- Anthony (2/5): - Thermostat didnt have option to run the fan on constant. No air movement in the room
- Kim (10/5): - Nice part of town. Lots of shopping and restaurants nearby. Our room was very big and very nice.
- JEAN (10/5): - Great property and we were glad to extend our stay. Your staff …excellent! Breakfast nice Have already recommended to friends.
- Kristie (10/5): - Helpful check in host. Good breakfast. Fast checkout.
- Heather (10/5): Nice hotel - Clean room, the pool/hot tub are is nice! In a great area near Jordan Creek mall!
- Linda (10/5): Great Hotel - Request higher floor to avoid noise - The hotel check-in staff were wonderful and very welcoming. We enjoyed the pool area and the free breakfast. We had issues with noices above us until after midnight due to an unregistered pet in someone's room. This was unfortunate. I addressed the issue with the desk, and they said they'd look into it. They told me to call back if the problem continued. I called twice after the noice persisted, and no one answered the front desk phone. This was dissappointing.
- Sean (10/5): - Excellent stay
- Jay (10/5): Great Stay! - Hotel is clean. Staff is friendly. Location is perfect for our purposes!
- Deborah (10/5): - The check in was great. The pool was great and the room was very clean and comfortable.
- Phillip (8/5): - Enjoyed my stay. Very nice room and safe location.
- Brandon (6/5): - Breakfast was subpar on amenities
- Terina (10/5): - Hotel was very clean, beds were extremely comfortable and hotel was quiet. Breakfast was perfect, with many options available and was extremely happy that the management opened it up to us a few minutes early as we were in town for a softball tournament and our girls had to leave by 6:30 in the morning. The pool, spa and outdoor patio was nice as well. The only thing I would suggest would be to have larger waste baskets in the rooms and add water bottle filling stations.
- Debbra (4/5): Not recommended - I was surprised at the condition of my room. The wall paper was actually coming off the wall in several places. The mattress was horrible. It seamed to fall in on the center of the mattress which made it impossible to sleep. I was not able to turn the air conditionee off and it stayed extremely cold in our room. I attempted many times to hit the arrow on the unit that normally allows you to make it warmer. I was told the next morning that there was an actual thermostat but homely I never saw one. I was so disappointed with my stay.
- Jack (10/5): Great Stay - Dry good to short, breakfast and coffe were great.
- Raleigh (2/5): Book direct with property - Room was prepaid but upon arrival was total unavailable. Was told third party booking were normally overbooked so if you want a certain type you need to book direct. With property . We just wanted two queen beds for three adults, after twenty minutes of discussion we got two doubles.
- Gerardo (10/5): - Great clean hotel
- Claudia (10/5): - Great location. Conveniently located near Walmart, Applebees and shopping center.
- cheryl (10/5): - Large clean room and close to nice restaurants
- Lisa (10/5): - Needed a room for 2, with pool and breakfast and Hampton and Hilton always treat us right.
- Kelly (6/5): Nice hotel except for freezing rooms! - The hotel was conveniently located with ample parking. The employees we interacted with were pleasant and efficient. The pool, hot tub and pool deck were clean and well maintained. Our room was well appointed and very clean. The breakfast was decent and the breakfast area was spacious and clean. So why the lower score? That’s because the thermostats in the room were set at 68 and could NOT be adjusted. So at night, you with froze with it on or woke up in a sweat when it was off. Maybe it would have been tolerable if the vents were along the baseboards, but this was a typical hotel air system…in the wall under the window with a wall thermostat for control. So the air blew right over the beds. We spoke with the front desk staff who said they had received “tons” of complaints but can’t do anything to correct it. For $250/night (including taxes), I expect to be able to control the temp in my room! Other than waking up every few hours to turn the air on or off, the hotel was perfect!
- Ed (10/5): - Staff was friendly. There was damage in the shower
- kesha (10/5): - Great for staying nearby to the mall and lots of restaurants nearby we will def be back
- Rhiannon (10/5): - Friendly staff clean stay and parking lot was clean and well lit.
- JOHN (10/5): - Nice
- Robyn (10/5): Easy and relaxing - Check in was quick and easy, room was clean and modern, good variety for breakfast. Convienent location
- Syndee (8/5): - Quick check in. Good breakfast.
- Carrie (10/5): - Nice place to stay.
- Jamie (4/5): - We are travel with our twin 1 yr olds. We requested two cribs, we received 2 pack and plays. We didn’t mind the pack and plays, just one was broken and didn’t fully open. They didn’t have sheets for them for us to use. The room was large, but dirty. The ceiling was falling down from looks like a water leak in 2 spots. 1 spot being over the end of the bed and the other in the living room area. When you walked into the room, it smelled of urine. The floor on the right side of the bed was wet in 3 different spots, pretty gross. There was sticky residue on the floor and hair in the shower. Pretty disappointed.
- James (10/5): - Staff were nice and room was comfortable and clean.
- Krystal (10/5): - Everything about our stay was great! It was the best hotel I’ve stayed at in a long time. Quiet, great rooms, friendly staff, easy check in, amazing breakfast options.
- Emma (10/5): - One night stay. Slept well. Great breakfast.
- David (10/5): - Comfortable bed
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