Home2 Suites By Hilton Oklahoma City Quail Springs
Location: 5500 NW 135th Street , Oklahoma City, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Accommodations
Home2 Suites By Hilton Oklahoma City Quail Springs offers contemporary and comfortable rooms with free WiFi and free parking, ensuring a seamless stay for our guests.
Convenient Amenities
Guests can enjoy the convenience of a 24-hour front desk and a non-smoking environment, adding ease and comfort to their visit to Oklahoma City.
Nearby Attractions
Located close to Frontier City, White Water Bay, and Oklahoma City Zoo, our hotel provides easy access to popular destinations for entertainment and leisure.
Book your stay at Home2 Suites By Hilton Oklahoma City Quail Springs now for a delightful and convenient experience in Oklahoma City!
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Swimming pool
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- First aid kit available
- Contactless check-in/check-out
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Face masks for guests available
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Secured parking
- Swimming nearby
Rooms Available
-
Studio, 1 King Bed, Accessible, Bathtub
1 King Bed
300 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio, 1 King Bed, Accessible
1 King Bed
300 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed
1 King Bed
350 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed, Accessible (Roll In Shower)
1 King Bed
350 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio, 2 Queen Beds
2 Queen Beds
300 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Studio Suite
1 King Bed
300 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
300 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free newspaper; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, queen sofa bed, and safe; cribs/infant beds available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Free Local calls
- Premium bedding
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Studio Suite - Hearing Access/Non-Smoking
The studio features air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Alarm clock
- Toaster
- Sofa bed
- Privacy curtain
-
One-Bedroom King Suite - Non-Smoking
This suite is air-conditioned and has a TV with cable channels, a tea and coffee maker and a seating area. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Alarm clock
- Toaster
- Sofa bed
- Privacy curtain
-
Queen Studio with Two Queen Beds - Non-Smoking
The studio provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Alarm clock
- Toaster
- Sofa bed
- Privacy curtain
-
Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
The studio provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Alarm clock
- Toaster
- Sofa bed
- Privacy curtain
-
King Studio Suite - Non-Smoking
The studio provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Alarm clock
- Toaster
- Sofa bed
- Privacy curtain
Guest Reviews
- Sherry (5/5): Nice staff, clean but breakfast was gross and beds were uncomfortable. - Staff was nice. Breakfast buffet was gross and beds were uncomfortable.
- Foote (10/5): -
- Nancy (8/5): -
- Brandon (6/5): Nnnn - Pool and breakfast No hair conditioner
- Robyn (10/5): -
- Angela (5/5): -
- Kendall (10/5): Altogether a good stay for a fair price. Happy with nearly everything. - Great service and great location! Sheets on fold out sofa were not clean.
- Steve (10/5): -
- Julie (7/5): -
- Beaudwyn (9/5): -
- Danny (8/5): We very much enjoyed the facility and the businesses in the area. Thank you for a great stay. - The room had lots of space, a large TV, and a lot of comforts of home. We did use the refrigerator, but none of the other appliances. The shower was great and I did use the treadmill in the exercise room, but we didn't use the pool. We didn't partake of the breakfast, but it looked delicious and many were enjoying it. I did get a large coffee and it was very good. The associate that checked us in was very nice and informative, and the process was very quick and easy. We didn't use the hide-a-bed, but we did use the couch part, and it was very hard and somewhat uncomfortable. The only other thing I can think of is my wife likes the hot tub in the pool area that a lot of other facilities have. There doesn't seem to be as many as there used to be, and I knew that this facility didn't have one before I booked the room, but I thought that I would mention it.
- Samantha (10/5): - The room was very clean and the beds were comfortable. The breakfast was great. The staff was amazing. We were able to utilize the pool and the gym with no problem. Definitely would stay again. One of the elevators is a little rickety. Otherwise, no complaints.
- Fengfang (10/5): 非常棒 - 都不错👍 不需要
- Lela (10/5): Got there late due to being at hospital and left early. - It was close to the hospital that my mom was having surgery at. I didn’t like that I didn’t get to enjoy the room/atmosphere or the pool due to my mom having surgery.
- Vladimir (9/5): Better than other Home2Suites on the south west - Great room, king suite Only beeakfast
- Trevelle (10/5): -
- lona (10/5): - Great
- Barbara (10/5): - Yes
- arrtavia (10/5): - It was clean and quiet and the staff was friendly
- John (10/5): - Very good location, clean rooms,comfortable bed and good breakfast.
- Ivy (10/5): - The rooms were extremely spacious, clean, and comfortable. Housekeeping was amazing daily. They have a nice pool. Breakfast options were pretty lackluster but overall a great stay!
- Mario (10/5): -
- Jeannette (10/5): - Convent.
- Martin (8/5): - Good breakfast. Room furnishings were mediocre. Overall a pleasant stay.
- Tammy (8/5): - Easy and convent
- Teresa (8/5): - The mattress and pillows are horrible!
- Donald (8/5): - Great
- Hannah (6/5): Pleasant - Breakfast was good. Staff super friendly and helpful. Unable to lift the blinds in our room, pool was really cold
- Bronell (10/5): - Great hotel. Clean and very convenient to
- Robert (10/5): - Great people and accommodations
- Rosa (10/5): Exceptional -
- Rosa (10/5): Exceptional -
- Reggie (10/5): - Great Hotel and location right off the highway with plenty of restaurant options close by.
- Veronica (10/5): - Good
- daryltyus (2/5): Stolen rent money - I had money stolen, according to the general manager the housekeeper was in my room for 4 minutes. Is that long enough to clean a room? Is that long enough to steal some money? What if they knew it was in there the first time they cleaned my room. I'm here for 8 weeks. Very poor, according to her I dropped it or didn't bring it. I'm here for work then never Hilton again, almost kicked me out, because I was upset great customer service not
- Shsron (6/5): Pleasant - Did not have break The air conditioner was only inches away from the bed and you had to squeeze through when entering and exiting that side of the bed. Holes in the wall where brackets for window covering was pulled out. Way too expensive for quality of room.
- Tai (10/5): Exceptional - - very clean - functional AC - ample parking - there's a biscuit place nearby with great breakfast options None.
- Shenea (7/5): Good -
- Natalie (8/5): Very good -
- Amy (8/5): - It was a nice hotel in a good location close to lots of restaurants. It was quiet and comfortable. They seemed a little short staffed at the front desk at times. A few things needed attention. It was a good hotel but not excellent.
- Leandra (10/5): - Staff was great! Lindsay at check in was wonderful.
- Frank (8/5): - Large suite was nice.
- Stephanee (10/5): Hotel was quiet, clean, funtional for our stay, a lil pricey, but our stay was great! - The Staff greeted us as we walked in the door and were very accommodating. The rooms were clean and i loved having the little kitchen in the room - that was a huge bonus for me. I was having surgery across the way . everything was great about the room
- Beverly (8/5): Nice place, but does need some maintenance! - Have enjoyed staying here before, but this time our room had an issue with the vent in the bathroom and it was annoying!!
- Diane R. (8/5): Good room and comfy bed - Other than the tv not working, all was okay. Bed comfy and pretty much quiet. Checkout girl didn’t say a word to me and when I asked for a receipt she glared and started helping a coworker.
- Tim (10/5): - Enjoyed staff’s engagement and helpfulness
- Margaret (10/5): Exceptional -
- Stephanie (10/5): - We have stayed here a few times, it’s always clean, quiet and the staff is top notch! Pet friendly too! Traveled with my two small dogs and they were very welcoming. 💖 Thank you for another great stay!
- Melody (10/5): - Staff was friendly. Close to dining option. Nice big room.
- Bradley (10/5): Exceptional -
- Casee (10/5): - All around great stay
- Deyoe (8/5): Very good -
- Luis (8/5): Very good -
- Alex (10/5): - Beautiful rooms
- Verified traveler (10/5): Iffy - Great hotel I had a late checkout at noon and the manager came to my door at 12:04 had an attitude and told me I was supposed to be gone remind you I have 4 kids with me and was literally about to walk out the door double checking I had everything because of this I will never return there great pool and breakfast though easy check in I also had a do not disturb sign on my door and noticed that it was removed and housekeeping came and clean my room when I was there so now it makes me wonder if they will clean the room again or just assign the room to the next person
- Nora (10/5): - There are restaurants in walking distance. The room is quite comfortable.
- Patrina (8/5): - The hotel is everything it supposed to be and Christa was amazing did a great job taking care of me and my family during this stay.
- Pam (9/5): Superb -
- Michelle (4/5): We felt unsafe and ignored - Disappointing! We had horrible neighbors, loud with cussing, violent throwing stuff around. I understand it is out of the hotels control but it wasn’t peaceful. Another reason for low reviews was we requested to have clean room service and they said it would be taken care of. Sadly we returned to our room untouched.
- Jake (8/5): Clean, friendly and roomy - The stay was good, cleaniness was okay other than the sofa bed. I was impressed with kitchen area and roominess of the room. Beds were comfortable and shower was nice.
- Alexis (10/5): Exceptional -
- Verified traveler (10/5): Great room clean and comfortable - It was a great room and comfortable
- Jeannette (10/5): Big Thanks to Check In Staff! - Wonderful hotel with fantastic service. This was our second stay. The check in staff was incredible. We had some extended delays getting to our hotel. It was easy to contact the hotel on our arrival (several times) and they maintained our room for us. It was a great relief not to loose our room! The room was very clean and well appointed. Thank you! It appears the pricing when up. I love this hotel and location but may need for find something a little more budget friendly, especially since our next visit to the area will be over a week long.
- Shannon (6/5): - The property is starting to show signs of age. Beds were not comfortable
- Glorious10 (4/5): Don’t book this location! - While we’ve had positive experiences at this hotel in the past, our recent stay was marred by unexpected challenges. Booking three rooms for a three-night stay, we encountered various issues—no running water in one room (we were moved to another room), the new room we were moved to had a non-working refrigerator, and broken window shades in the second. Stopped up bath tub (drained very slow during showers which accumulated about 4 inches of water). Unbeknownst to us, several rooms were undergoing renovations, a detail we weren’t informed about prior to booking. Despite the staff’s awareness of these issues, we were assigned the problematic rooms, leading to a less than satisfactory experience this time. We were assigned to rooms on the 4th floor & had to go down to the 1st floor to get ice, it was the only place in the building with a working ice machine. Breakfast was typical, we went elsewhere for breakfast. Very disappointing! I do not recommend this location!
- Paula (10/5): - Very nice and clean. Easy access to OHH
- Rachel R (10/5): - It was the best option. It's even Pet friendly.
- Diana (2/5): - They gave us a room that wasn't clean or ready. We had to be given another room, then we got settled in that room then discovered that room had a broken heater. We had to wait about an hour for another room to get cleaned and ready for us to use. This all happened at 11pm after a long 13 hour drive. We arrived at 9pm and didn't even get to rest till all this ordeal was over. The clerk was amazing she cleaned the room herself and did all possible to accommodate us.
- Paul (10/5): - Great stay
- Jody (10/5): - The staff was awesome very friendly and went above and beyond making our stay amazing. We would definitely stay again !!
- Tracy (8/5): People were great, some - Location and staff were very helpful and courteous. Blinds didn’t work, TV didn’t have a guide.
- Shannon (4/5): - There was hair in multiple areas of the room, including on the phone and in the bathroom. There was no soap in the entire suite, so no bar soap for washing your hands. The walls are very thin and you could hear our conversations from other rooms and outside of the rooms in the hallway. I stayed two nights and saw the exact same takeout food container, sitting outside of a door in the hallway the entire time I was there. You can tell some items were upgraded, but overall it’s still dirty, and in need of cleaning and revamp.
- Robert (8/5): - Nice place. Very friendly staff. Very clean and breakfast was good.
- Heather (10/5): - Great staff
- Venture18195831958 (2/5): Frustrating - We generally like to stay at Home2 Suites because we love the layout of the rooms due to all of the extra spaces to put things. This one however is struggling. We booked for 2 nights. Morning #1 there was no hot water to shower. It was barely warm. We will see what tomorrow morning brings. They do not have sufficient wash cloths for guests. At least 3 rooms didn’t have enough, we only got one and they didn’t have more when we ask, but they were washing some! The front desk is not manned regularly and you have to wait 10-15 minutes at least at times. The day after we checked in our room cards quit working and we had to wait for at least 10 minutes for someone to return to the front desk to fix them. The tv needs replaced it has a black line running down the screen. They do not provide hairdryers. We checked what they offered for breakfast and we chose to eat elsewhere. Most of the front desk staff was pleasant when they were there.
- FLChristianMom (6/5): Great for dogs, not humans. - We were greeted by Krista at the reception desk, and she took care of our check-in. When she realized we had booked our hotel reservation through a third party, she mentioned we wouldn't earn Hilton Honors points. She took care of our cancelation and rebooked our two week hotel stay. Upon entering the very spacious corner room on the top floor, we noticed several light switches not working. We managed with the other lights so I didn't notify the staff about the other lights not working. The shower seemed like it needed a good cleaning and caulking around the base of the shower. After relaxing on the couch, I noticed what smelled like a dog. When I got into bed, I smelled the same dog smell on the bed. The sheets also didn't look like they were switched out. The next day, I spoke with the night manager, Amber, and she promptly moved us to another room. This room smelled like coffee. We were tired after moving everything we unpacked the day before. Relaxing on the couch, I noticed the stench of the dog again. I was too tired to move again, so I stayed. When the AC was on, the room smelled like a dog. I realized they were a pet-friendly hotel. After 5 days, our room had not been cleaned by housekeeping. Krista was kind enough to bring me towels and garbage bag liners to replace the trash cans. One of the face towels had facial hair all over it, and the body towel had large yellow stains. After 10 days, housekeeping finally cleaned our room, but the floor still hadn't been sweeped and the floor was so sticky. Two days later, I saw some housekeepers cleaning the room and was hopeful our room was next. Not a chance. Day 12, and we still didn't have housecleaning service in our room despite numerous requests. Krista finally came, and she brought some towels, soap, dish towels, and garbage bags. This hotel will also go under renivations for the next two years to freshen up the furniture. Might I suggest keeping all dogs on the same floor for those customers with dog allergies? The front desk staff were nice. I will stay at another hotel the next time we visit because I don't want to stay in a hotel under construction.
- shawnc78 (2/5): Very disappointed and bit grossed out! - 1st ever disappointing stay, H2S has always been one of my favorites. Bathroom floor has hair and sticky residue that stuck to our shoes. Broken lavatory faucet that was stuck on hot. Tore up window cover. Dirty walls with a dirty worn out couch. Talked to staff but they were overbooked and couldn’t help us, at the same time another person came up saying they had no hot water in their room. Elevator sounded like it was going to come apart and actually scared my kids. I would have left but all the hotels in the area were booked. Next morning went to breakfast (8:00) and they were seriously out of food and coffee, only had cereal. Waited 30 minutes and finally gave up and took my family elsewhere. And also I don’t know if it was just in our heads at this time but we all felt really itchy in the bed sheets. This place needs some serious TLC!
- Summer (8/5): Very good -
- Ryan (10/5): - Easy check in and check out! Comfortable room for the stay.
- Christen (8/5): - The room was clean and the hotel was in a great location. The breakfast was sad. No fresh fruit, only limited quantities or options aside from cereal.
- Phuong (9/5): Superb -
- Melody (8/5): - Friendly staff, comfortable and clean
- michael (6/5): - Pros - very quiet, very friendly staff, fair breakfast selections (pretty standard, good but nothing special). Loved the room size and amenities (microwave, refrigerator) Cons - poor beds, water pressure in bathroom sink almost non-existent - curiously, same in the adjacent room in which my son and his wife stayed. Water pressure fine in kitchen sink and bathtub/shower. Remember to ask for daily room service if you're interested, otherwise only every fifth day! Pool water murky. Overall, better than average for this class of hotel but certainly could use better beds.
- Carrie (9/5): Superb - A hotel like that could use a bar/restaurant
- P2961UZsusanl (10/5): Wonderful and reasonably priced - We were here for a wedding and were absolutely delighted. The reservation process is easy. The check-in was easy. The staff were very welcoming. The rooms and lobby were super clean. Everything you needed was in the room. The bed was super comfortable. Breakfast was wonderful. The area is quite walkable. I would happily stay there again
- Belinda (10/5): loved it! - convenient to everything! no chairs in our room . we requested but never received them….to be fair they were very busy.
- Getaway06803214633 (2/5): Terrible service! Stay at a different hotel in the area! - My elderly mother and I checked on 4/30 in the early evening with a cat.. The electric blind in the living room area, where my mother was going to sleep, wouldn't work. The employee at the desk, who was very friendly and helpful, came to the room to look at it and said she'd put a work order in to get it fixed 2 weeks ago. She said we could switch rooms but we'd already gotten all our stuff organized and driven for 8 hours that day.. I wasn't in the mood to switch rooms. The employee then told us we'd get money taken off our bill. Later in the evening, I realized the electric blind also didn't work in the bedroom. We were in a handicapped room, which we were told we requested which we did not. The bathroom faucet was loose and there was no shower gel. There were no clocks in either the living room/pull out couch area or the bedroom. The clock on the microwave wouldn't keep the correct time. The fabric on the chair at the desk was torn. We went for breakfast the next morning. The omelets were cold and the coffee was weak and cold. The employee at the desk was rude, disinterested and of course knew nothing about us getting a discount on our bill bc of the blinds. There was only one baggage cart for the whole hotel so I got to make 3 trips out to the car with out belongings and out cat. Our dirty breakfast dishes were still on the table where we left them 30 minutes after we were finished. When I made this reservation in January, I was told that the pet fee was $50. I called the hotel to verify this after I made the reservation on the Hilton website. Of course it was $75 when we checked out. I've been looking for a decent hotel in Quail Springs for a while now. This is definitely not the one.
- Amanda (4/5): - Pros: Location was safe, easy to find, and near what we wanted to do in Hot Springs, free parking, large room, pool area & fitness area, free breakfast was good (kids liked it). Cons: The room needed an overahaul and was worn out. Carpet was dirty/stained, beds were not comfortable, Bathroom was kind of clean. The green wallpaper was a poor/ugly choice but it was also stained with white toothpaste or who knows what all over. Room was worn. The worst were the jerks who thought it was ok to hang out and be loud and obnoxious outside our room. Obviously not the fault of the hotel, but added to the unpleasantness.
- Barbara (10/5): I came in for a medical procedure and the staff at the hotel were kind and compassionate. - Friendly , helpful staff . Breakfast was good. It was all good.
- Jeannette (9/5): Great Place to Stay! - Staff was fantastic and responsive! Full breakfast was great! Facility was well maintained and the swimming pool was indoor, which also had a handicap ramp built into the pool. Rooms were clean and well appointed; easy to get to. Well lit parking and walking distance to fantastic places to dine. Pet friendly! We will return. The thing we didn't like was that the guests did not clean up after their pets. The facility provided doggie bags, treats, and area for pet usage but the pet owners were not very responsible. The staff tried to keep up with their irresponsible guests. With this said, we are grateful for a place that allows pets.
- Jason (10/5): - Breakfast was good, everything was very clean, pool was a good size, nice outdoor areas, great lication clise to lits of dining and shopping and staff was very friendly and helpful.
- Terry (10/5): - Good value, kind staff.
- Jim (10/5): Exceptional -
- Efaulkner (10/5): Exceptional -
- Nye (10/5): Exceptional -
- Stephanie (10/5): - Our room was clean, bed comfy and the property was quiet and well kept. This is our 2nd time there and we enjoyed both stays. The location is great, 5 minutes from our daughter and lots of restaurants and shopping areas close by.
- Anonymous (10/5): Exceptional -
- Todd (9/5): Convenient and Clean. - nice look. it was nice to have all the counter space to get things up of the floor. I'm sure there was something but I can't think of anything.
- Mark (10/5): Exceptional -
- 791RonH (10/5): A Nicer Place - This was our first time staying at this hotel, but won't be our last. We were warmly greeted by Heather upon registering and she provided us with bottled water and a very nice pre-printed welcome note as an Honors member. The room was well furnished, clean and comfortable, with a comfy bed and plenty of room in the bedroom. The bathroom was clean and spacious, with a walk-in shower and great shower head, towel bars at the sink and adequate towels. My only concern was the shower floor being very slippery, probably from it being cleaned. I had to place a towel on the shower floor to prevent slipping. The fitness center was really great, spacious and well-furnished with 3 treadmills, a bike, weights, bench, elliptical, water, towels and wipes. One of the better exercise facilities we've found. The business center also was very good, with two computer screens and comfortable chairs. The breakfast selection was average, but had pre-made omelets and egg dishes, along with cereals, juice, coffee, etc. They offered no meat selection with the eggs, nor fresh cut mixed fruit. It was nice, though, to have real glass plates on which to eat, instead of the flimsy paper plates. The hostess kept everything filled, fresh and available. I noted that the luggage cart was covered with pet hairs when checking in, but later they were cleaned up. It was good to see that the staff were on top of things, keeping public restrooms clean and stocked, as well as the fitness center and other public areas. It was also good to see the attention to cleanliness and sanitation - so important in these times. We were checked out by Sylivia, again a friendly an efficient staff member. Overall, this hotel gets a grade of A and my recommendation. We stayed on two separate occasions, and although staff attentiveness varied a little between the two visits, my grading averaged the two visits together.
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