Mercure Nagano Matsushiro Resort & Spa

Name: Mercure Nagano Matsushiro Resort & Spa
Address: Matsushiromachi Nishiderao 1372-1, Nagano, jp

Location: Matsushiromachi Nishiderao 1372-1, Nagano, jp

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Mountain Views and Relaxing Spa:
Enjoy breathtaking views of the mountain from our property and relax at our spa and hot spring facilities.

Comfortable Accommodation:
Experience a comfortable stay in our air-conditioned rooms with private bathrooms, flat-screen TVs, and cozy beddings.

Wellness Facilities and Delicious Buffet:
Indulge in our wellness facilities including a sauna and spa, and start your day right with a delicious buffet breakfast.

Book your stay now at Mercure Nagano Matsushiro Resort & Spa for a perfect getaway in Nagano!

Important Information

Please note that men's large bath is currently unavailable due to equipment failure.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Sauna
Chapel/shrine
Non-smoking throughout
Public Bath
Staff adhere to local safety protocols
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Smoke alarms
Guest room sealed after cleaning
Face masks for guests available
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Tennis lessons on site
Self parking (surcharge)
Free beach shuttle
Offsite parking discounted rates available
Spa tub (surcharge)
Reception hall
Secured parking
Health or beauty spa nearby
Electric bicycle charging station
Accessible shuttle
No accessible shuttle

Rooms Available

Classic Accessible Room with Two Single Beds and Mountain View

The spacious double room offers air conditioning, executive lounge access, as well as a private bathroom featuring a bath and a shower. This double room provides heating, a flat-screen TV with satellite channels and mountain views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Classic Twin Room with Sofa Bed and Mountain View

The spacious family room provides air conditioning, executive lounge access, as well as a private bathroom featuring a bath and a shower. This family room offers heating, a flat-screen TV with satellite channels and mountain views. The unit offers 3 beds.

Max Occupancy: 5 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Deluxe Suite, Multiple Beds

4 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Satellite channels
Food & Drink - Refrigerator
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 8 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Heating
- Slippers
- Satellite channels
- Bidet
- Free WiFi
- Partially open bathroom
- Bedsheets provided
Classic Room, Multiple Beds, Mountain View

2 Twin Beds and 1 Double Sofa Bed
Internet - Free WiFi 50+ Mbps
Entertainment - Satellite channels
Food & Drink - Refrigerator
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Heating
- Slippers
- Satellite channels
- Bidet
- Free WiFi
- Partially open bathroom
- Bedsheets provided
Classic Room with 2 single beds and 1 sofa bed, Mountain view

3 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Satellite channels
Food & Drink - Refrigerator
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Heating
- Slippers
- Satellite channels
- Bidet
- Free WiFi
- Partially open bathroom
- Bedsheets provided
Classic Room, 2 Twin Beds, Mountain View

2 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Satellite channels
Food & Drink - Refrigerator
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Heating
- Slippers
- Satellite channels
- Bidet
- Free WiFi
- Partially open bathroom
- Bedsheets provided
Classic Room, 2 Twin Beds

2 Twin Beds
Internet - Free WiFi 50+ Mbps
Entertainment - Satellite channels
Food & Drink - Refrigerator
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone
Comfort - Air conditioning and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Heating
- Slippers
- Satellite channels
- Bidet
- Free WiFi
- Partially open bathroom
- Bedsheets provided
Japanese Style Classic Room with Two Single Beds and Two Futon Beds - Mountain View

The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, tatami, executive lounge access, a sofa as well as mountain views. The unit has 2 beds and 2 futons.

Max Occupancy: 7 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
- Tatami (traditional Japanese flooring)
Japanese-Western Style Classic Junior Suite with Two Single Beds and Four Futon Beds - Mountain View

The spacious suite features 1 separate bedroom and 1 bathroom with a bath and a shower. The suite provides air conditioning, executive lounge access, heating, a flat-screen TV with satellite channels, as well as mountain views. The unit offers 2 beds and 4 futons.

Max Occupancy: 9 (6 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Classic Two-Bedroom Deluxe Suite Room - Mountain View

The spacious suite has 2 bedrooms and 2 bathrooms with a bath and free toiletries. The suite offers air conditioning, executive lounge access, heating, a flat-screen TV with satellite channels, as well as mountain views. The unit has 4 beds.

Max Occupancy: 8 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Classic Twin Room with Sofa Bed and Mountain View

The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV with satellite channels, executive lounge access, a sofa, a carpeted floor as well as mountain views. The unit offers 3 beds.

Max Occupancy: 5 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Classic Twin Room with Sofa Bed and Mountain View

The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, executive lounge access, a sofa, a carpeted floor as well as mountain views. The unit has 3 beds.

Max Occupancy: 5 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Classic Room with One Double Bed and One Sofa Bed - Mountain View

The spacious quadruple room features air conditioning, executive lounge access, as well as a private bathroom boasting a bath and a shower. The quadruple room provides a flat-screen TV with satellite channels, a sofa, a carpeted floor, heating as well as mountain views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
Japanese Style Classic Room with Four Futon Beds and Mountain View

The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with satellite channels, tatami, executive lounge access, heating as well as mountain views. The unit offers 4 futons.

Max Occupancy: 7 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Executive lounge access
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access
- Tatami (traditional Japanese flooring)
Classic Family Room - Mountain View

The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This family room features air conditioning, heating, a flat-screen TV with satellite channels and mountain views. The unit offers 4 beds.

Max Occupancy: 8 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Bidet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key card access

Guest Reviews

Nakamura (10/5): - 食事の時、車椅子の高齢の母に対して、便利な席を用意して頂きました。ありがとうございました。特にありません。
Yoshihisa (8/5): -
YOSHIRO (10/5): とても満足で、また来ます。 - 部屋は広く、清潔でした。朝食も美味しくて、お腹いっぱいいただきました。ありません。
Miyu (5/5): - 初日の受付の男性スタッフの態度が威圧的で対応が悪かった
Siriwan (10/5): -
Andrea (8/5): -
喜久治 (9/5): 良かった - 部屋が広く快適である。食事もおいしい区いただけた
Coytey (9/5): - Huge Room with a pleasant view
Carsten (8/5): -
Dusan (10/5): Very nice hotel - Longue. Location
Ross (9/5): Nice place but out of the way - Room size and shuttle to and from the hotel to Nagano station. Close to supermarket. The buffet for breakfast and dinner, very crowded. The times the shuttle ran, first come first on,no bookings, otherwise taxi to station is 5000 yen. No restaurants close by.
megumi (10/5): - 初めて泊まりました。子どもたちもお泊り楽しかった。お風呂も気持ちかったし、朝のバイキングも美味しかった。また、泊まりたいといってました。また、家族で夏に泊まりにいきたいですとくになし。
Marrion (8/5): Really enjoyed our stay! - Staff were lovely. Very friendly and keen to help in any way. Excellent little supermarket just across the road. Breakfast was varied and great food. If you can go to breakfast later as the buses have all moved on. No crowds! Onsen is wonderful as is the “happy hour” in the lounge. Taxi into Nagano station cost $60 and takes up to 1/2 hour. Bit far out. Free shuttle runs at odd times and doesn’t start till 8:15am. The dinner buffet was very crowded due to the number of tourist buses that arrived at dinner time. Not really worth the cost. The only other option was Sushi from the supermarket across the road.
KIYOMI (9/5): - 部屋は綺麗でした。ごはんは種類が豊富で美味しかったです。部屋の水道の出が悪かったのと、バスマットを置いてなくてフロントに問い合わせて持ってきてもらいました。物品の確認をよろしくお願いします。
Issei (8/5): コスパが高い - 安いインターから近い朝ごはんがしっかりしている少し建物が古いスタッフは親切だが人数がたりてない
Jayson (10/5): -
Unchalee (8/5): -
Guest (6/5): -
中島 (4/5): -
Johnellen (8/5): - Large rooms, big breakfast selection
Carissa (8/5): - Nice size for Japanese style rooms. Great lounge with snacks and drinks, nice onsen, and activity rooms for kids. Walking distance to castle ruins with lit up sakura. It's quite far from the main town but there is a convenient shuttle bus - just check the times so you dont miss it.
Yoshie (8/5): -
Yukio (8/5): -
Benjamin (10/5): 4 Tage Matsuhiro - Es war ein sehr angenehmer Aufenthalt. Das Personal war super nett. Das Hotel schon etwas älter, jedoch in einem sehr gepflegten Zustand. Von Matsuhiro kommt man mit dem PKW überall gut hin. Der Ort bietet selbst einige Highlights. Unbedingt ein bisschen Zeit hier einplanen. Die Gegend ist zu schade, wenn man nur die Snow Monkeys und Matsumoto auf dem Plan stehen hat. Nagano Stadt fanden wir nicht wirklich sehenswert, ausgenommen der Tempelanlage. Wir waren über den Preis für das Dinner etwas überrascht, obwohl das Essen war super.
Barbara (8/5): - Grandioses Frühstück!
NOPPHADON (8/5): -
miki (9/5): とても良かった - 遊びの部分も沢山あり、大人も子供も楽しめるお風呂は期待した程種類が少なかった
Gordon (10/5): - Well organised nice staff
Kazawa (10/5): -
Judith (8/5): Good location with shuttle bus access to Nagano. - Large room with good view Bit tired decor
MAYUMI (7/5): -
Claudete (5/5): - Le buffet était froid et cher. Il faisait très chaud dans la chambre et salle De bain désuet.
panukorn (9/5): -
Nikhil (10/5): After a long days travel. We used to look forward to return to the hotel. - Good location. Perfect onsen. Nothing in particular. All good.
Eito (7/5): -
麻未 (5/5): -
Emma Allaway (9/5): -
Woravit (1/5): - No まず、館内全体において水が出ないという深刻な不具合が発生しており、宿泊施設としての基本的な機能が果たされていない状況でございました。4つ星クラスのホテルとしては到底容認できるものではなく、非常に遺憾に存じます。さらに、夕食ビュッフェに関しましても、長時間の待機を強いられたうえ、料理の補充がほとんど行われておらず、十分な食事が提供されていない状況でございました。夕食代をお支払いしているにもかかわらず、サービスが対価に見合っていないと感じております。これまで日本国内で数多くのホテルを利用してまいりましたが、このような対応は極めて稀であり、大変失望しております。
Izabella (9/5): - Great amenities Free drinks and snacks in the lounge Onsen spa Great view of the mountains Easy check in Clean It's a 25 minute bus ride to the main station and shops
Michelle (7/5): -
ヒサコ (7/5): - お部屋が広い。朝食が美味しい。駐車場が広い。朝食会場は混んでいたので、食後にコーヒーはお部屋に持って帰りゆっくり飲もうとしました。紙コップがなくて若い日本人女性スタッフに聞いたら「持ち帰りはやってめせん」と即答しながら手で❌️をされてしまいました。ホテルは立派だけど、職員教育は行き届いていないようでした。人手不足で職員教育も顔色を伺いながら行なっているのかとも思いますが、外国人スタッフの方が気持ちの良い対応でした。ま
安田 (10/5): -
MICHIYO (8/5): - お風呂気持ちよかったです
Ursula (4/5): It was average, lacked amenities for this type of accomidation. And lacked information on facilities - The afternoon drinks in the foyer was a nice touch That we took a very long local bus from train station with heaps of stops when their was a free hotel shuttle that we had not been told about. We never recieved any information regarding our stay prior to arrival. No info about check in or other things we usully recieved from other hotels. Very annoyed about not being informed about hotel shuttle, and we wernt made aware of it by staff on arrival, either were other guest that travel on same local bus, then a 10min walk with pur luggage from closet bus stop. We only found out about shuttle from a small sign in the lobby. Also no information was given about buffet dinner or breakfast, again saw a sign while waiting for elevator. No info given on check in and none in the room.
Roderick (8/5): Lovely big room with a view which was a treat. - A big room, comfortable bed, great shower and great views. The free shuttle to and from the station was excellent as it was a 30 min transfer. Lack of cafes or restaurants in immediate area. There was a supermarket over the road so this provided good options for snack meals.
OGURA (8/5): -
Andrey (8/5): -
Sakonrat (10/5): - ห้องน้ำแคบ ไฟมืดไปหน่อย
AussieJulesW (6/5): The Views Are the Highlight - This is a big hotel that has seen better days. Everything is worn and dated, but clean. However, the views of the mountains are amazing. The wifi was is terrible in the evening. There was a free happy hour until 6pm, and it was packed with groups from tour buses . There is a hotel buffet restaurant for dinner, but most people we saw walked to a nearby supermarket or convenience store and bought take away meals, that they warmed in the microwave oven supplied in the hotel lobby area. We were told the nearest restaurants were a 20 minute walk away. Our room was large by Japanese standards. There was also an on-site onsen that many people used. Breakfast was good but a bit of a crowd frenzy. Try to get there early. Overall, it was OK but not of the standard we expected of a Mecure hotel.
Hiroko (8/5): -
Liam (10/5): Best stay ever highly recommended - Great rooms and awesome food. Spa was added bonus. Shower water pressure was fantastic. 30min trip to station with limited shuttles
　yumiko (9/5): -
MingChih (7/5): -
Angelice (8/5): -
MingChih (7/5): -
Sameer (10/5): -
Koon Long (5/5): Disappointed as this is an Accor hotel. - Only the onsen. The bed is so so soft! I can even feel the mattress spring! The bedsheet is dirty, with stains.
Joongwon (9/5): -
里絵 (8/5): お得で最高！ - エキストラベットでしたが寝心地がとても良かったです。朝食最高に美味しかったです。 3月でしたが、部屋の空調が暑くてとても寝苦しかったです。
増山 (10/5): - ビュッフェの質と量大浴場もきれい昨年より見直しされクラフトビールが無くなったり若干コストダウンを感じた。
森 (8/5): - 設備が充実していて、部屋の広さも丁度良い朝食、夕食共に想像性を掻き立てられて、いろんなバリエーションのおかずをチョイスする楽しみがある二泊してもまだ食べて無いおかずがある。夜中22時頃に喉が渇きエレベータ前のウォーターサーバーが使え無かった
Riccardo (8/5): - Spacious room Tattoos need to be covered in the onsen
Rahul (8/5): -
Mari (10/5): -
john (7/5): Okay if you want somewhere relatively cheap and have a car to get around the area - Lots of parking and close to the highway Rooms a bit old and lots of condensation on the windows, breakfast is rubbish
Kimiko (8/5): -
Hans Bastian (7/5): - Flott frokost og deilig onsen
Chad (9/5): Overall the hotel provided a good clean environment for my stay. - Great location that’s easy to get to, right off the freeway. Great free parking Close to grocery stores and convenience stores There was only one restaurant attached to the Hotel and it was expensive. You had to pay for the whole buffet experience if you wanted to eat anything. For someone that doesn’t eat very much at a meal, it wasn’t a good value for me.
Francesca (8/5): Cómodo y práctico hotel.Piezas grandes sobre el promedio de Japón!! - Piezas amplias Buen Onsen Nos costó un poco comunicarnos con la recepcionista pero fue solucionado
Michael (5/5): Limited choices a decent option. Find meals elsewhere - Large rooms. Bathhouse was pretty nice with the outdoor feature Overpriced and poor selection of food at the buffet
Futigami (9/5): -
Kseniia (7/5): Friendly, helpful staff, but the remote location - Flexible and accommodating staff, a convenient luggage storage area, and a nice mountain view. The location is very far from the city, so getting around is time-consuming if you plan to spend time downtown. Guests with tattoos are not allowed in the onsen. The rooms feel a bit worn and could use renovation, and some rooms face the road.
Elizaveta (10/5): -
Alice Wan Chin (10/5): I lleft my air pod in the room and I contact Mercure by booking.com message. They replied soon and keep it for me for 20 - The room is super large and clean, though it’s a little bit old.They offer free Osen on the top of the building. Very enjoyable. You can see the mountain line view at both side of the rooms. I stayed here every time when I back to Nagano. I’ve stay here for more than 15 days in the winter :) They also help me to send my snowboard set via Yamato and sent to my next destination after 2 weeks I drop my stuff here. I think Mercure kept my snowboard for couple days as Yamato accepts maximum arrival date for maximum 1 week. That’s super good for me. They offer free bar 3 times a day! Morning coffee, afternoon noon drink bar and night bar. Nope
takashi (5/5): イマイチでした - マーブルチョコレート子供の声がとてもうるさいと感じた
yuko (8/5): -
Brett (7/5): No issues - Location Breakfast
Rebecca (8/5): -
马仕梁 (10/5): - 客房宽敞，酒店虽然开了很久了，但是维护得非常好，自助餐食非常美味，食物种类丰富，还有定时定点的班车服务来往于长野站，温泉♨️(^_^)>设施也非常完善干净，很满意的一次入住体验❤️ 地理位置稍微偏了一点，去雪场的话要一个小时左右车程
Wilson (7/5): Beautiful views - Huge rooms for a Japan hotel. Very comfortable beds. Great bar lounge with complimentary drinks. Beautiful mountain views. Great shuttle bus service to and from nagano station during the day. Very cheap nightly stay in February. Was a bit out of the way and not a great deal around hotel except residential homes. Last shuttle bus from nagano Town and station is 5.30pm. Be good if there was later shuttle bus. Whilst the rooms are huge, they are very dated and in need of modernising. Only Japanese tv available so no chrome cast if you want to watch something at night in bed (youtube, netflix etc) through the TV. Smorgasbord is the only option for dinner and quite expensive per person. Nowhere else to eat in hotel or around it. Didn't expect much more for the price of accommodation.
Shu (3/5): -
Clive (1/5): Sad and very disappointing. My back is so sore from sleeping on the bad beds. - The onsen was nice. The room was dirty and old. The beds are hard and shaped like a banana and ver very uncomfortable. The bathroom shower was very bad. The water would not regulate properly and ended up burning my back very badly. The toilet was leaning forward and made you feel like you would slide off. The carpet was old and dirty. The staff did not speak English. The buffet was far too expensive for the quality of food. I am very in happy with our stay.
Lode (8/5): Efficient stopover for your journey - Very conveniently close to motorway, and large free parking, making it an easy and effective stop-over. Spacious reception area, with a corner where from 9-11pm a nice selection of free welcome drinks are offered (best of our Japan trip). Nice public bath, including especially the outside hot bath. Room was spacious enough with luggage and we slept very well in the beds. Nice buffet breakfast. The dry part of the public bath was rather barren and had very view amenities (least of our Japan trip). Breakfast room and buffet lay-out and presentation was not cosy; felt below motorway food stops.
Vicky (8/5): -
Brett (10/5): Perfect base to travel to various ski resorts - The Mecure is as you would expect. A perfect home away from home when you're visiting Nagano. Close to freeway access which makes getting around via car great A little remote from downtown Nagano if you don't have access to you're own transport
Brett (10/5): - Huge breakfast menu to choose from. Excellent onsite onsen Nothing
清水 (10/5): -
Katsuhiko (9/5): - 全体がスッキリしていてとても落ち着いていた。おやつ、飲み物のサービスに子供が喜んでいた。 Wi-Fiが繋がりにくく遅かった。
Amanda (10/5): Generous and spacious property - Large rooms. Excellent parking. One hour to every resort
SUGIMOTO (9/5): 快適でお値打ちなホテル - 高速道路のインターチェンジからすぐ。広い大浴場。広い部屋。リーズナブル。特になし。
YUKO (7/5): -
Anastasia (10/5): -
ChingWai (8/5): 整體還OK，適合早點到就能好好享受溫泉的人。下次會早點check-in再來。 - Stayed Jan 28–29, 2026 (1 night) Convenient location for breaking up the long drive from Narita Airport to Hakuba for our snowboard trip — especially with bad weather possible at night. Easy access from the highway. Rooms are spacious with nice views. We were excited for the onsen after a tiring day, but it was already closed when we checked in late. Would be better if it stayed open later. Solid choice as a midway stop if you arrive earlier to enjoy the facilities. Would stay again with better timing. Suggested rating: 8.5/10 wish it stayed open until later for travelers arriving after dark 早上想用大廳電梯口的飲水機泡杯麵，熱水居然壞掉沒熱的...
Gunwoo (9/5): -
Fan (9/5): -
Matthew (8/5): It was a good stay at Mercure. The shuttle system would be good if you could reserve it. - It was clean and comfortable. The staff weren’t the friendliest or most helpful.
Kang (8/5): - 酒店比较老旧宽敞干净サウナ👍
841danielp (6/5): Decent price but needs major refresh. - This was my first time visiting this hotel near Nagano. It turns out to be fairly far from the main train station about 30 minutes on a bus. Makes it a little inconvenient for seeing things. One thing you notice about the hotel once you get here is that it has seen better days. It is in dire need of a refresh. It reminds me of motels from the '80s back in North America. Everything from the elevator to the carpets to the beds to the TVs and coaches in the room are all old. They work but they're old. The TV had like 10 channels all in Japanese and no internet based channels like most hotels do now no Netflix no YouTube access. I think many people would use the spa that they have here it's just not something I'm into. I ended up booking this hotel because all the other ones that were closer to the action were sold out when I booked and this hotel actually is quite large. There are a couple positive things though. The price is very good. If you include breakfast and dinner to your rate it's still very cheap. Also my room is very big especially for Japan. I didn't expect much from the buffet dinner but it was actually quite good with a huge selection. Unfortunately I don't find the bed comfortable or the pillows as I think the pillows have some kind of special thing for your neck which makes it uncomfortable for some. So I guess in the end you get what you pay for. If you're on a budget and you don't mind some distance from the action then it might be an okay place for you. For me I value quality sleep so an uncomfortable bed isn't good for me so I probably would not visit again. This is also nothing to do with it but if interested I was the only Westerner at the hotel that I could see. I think the hotel is popular with local Japanese people.
SPlaunt (7/5): Good location for travel to ski hills, need a 4wd vehicle. - Large rooms, lovely onsen, fast elevators. Buffet had no variation day to day. Friday and Saturday was very busy. No secure indoor ski storage. Location has minimal restaurants nearby. Super buffet was 8000JPY each!
Hannah (5/5): - The first 3 floors are absolutely beautiful, the hotel Smells delightful and staff were welcoming and helpful. The restaurant was the only option of dining unless you went out or found something to eat at the grocer.