Grand Mercure Lake Biwa Resort & Spa
Location: 38 Oshima Cho , Nagahama, jp
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation: Grand Mercure Lake Biwa Resort & Spa offers elegant and comfortable rooms with stunning garden views, ensuring a relaxing stay for guests.
Convenient Amenities: Guests can take advantage of the 24-hour front desk, free shuttle service, and private parking, making travel arrangements seamless and stress-free.
Recreational Activities: Located in a prime area of Nagahama, visitors can explore the picturesque surroundings through activities like cycling, providing a memorable vacation experience.
Book your stay at Grand Mercure Lake Biwa Resort & Spa now to indulge in luxury and convenience amidst the beauty of Nagahama.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Free beach shuttle
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Family rooms
- Lift / Elevator
- Luggage storage
- Sauna
- Massage services
- Karaoke
- Non-smoking throughout
- Private check-in/check-out
- Public Bath
- Staff adhere to local safety protocols
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Process in place to check health of guests
- Thermometers for guests provided by property
- Key card access
- Front desk (limited hours)
- Self parking (surcharge)
- Free beach shuttle
- Spa tub (surcharge)
- Wine release events
- Reception hall
- Japanese garden
- Bicycle-friendly property
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Japanese Style Classic Room with Four Futon Beds and Mountain View
The air-conditioned quadruple room offers a TV, tatami, executive lounge access and a wardrobe. The unit has 3 futons.
Max Occupancy: 8 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
- Tatami (traditional Japanese flooring)
-
Classic Twin Room with Mount View
The spacious triple room provides air conditioning, executive lounge access, a wardrobe, a safe deposit box, as well as a TV. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Standard Twin Room
The spacious double room offers air conditioning, executive lounge access, a wardrobe, a safe deposit box and a TV. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Standard Room, Multiple Beds, Lakeside
1 Twin Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Bedsheets provided
-
Deluxe Suite, Multiple Beds, Lake View
1 King Bed and 2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Standard Suite, 2 Twin Beds, Lake View
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Standard Junior Suite, Japanese-Western style, 2 single beds and 2 futon beds, Lake side
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Bedsheets provided
-
Classic Room, 3 Twin Beds
3 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Classic Room, 2 Twin Beds, Lake View (Japanese Western Style)
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 9 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Standard Room, 1 Double Bed
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Classic Suite, 2 Twin Beds
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 8 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bidet
- Daily housekeeping
- Premium bedding
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Family Japanese-Style Room with Two Single Beds and Three Futons
The unit offers 2 beds and 3 futons.
Max Occupancy: 5 (5 Adults)
-
Classic Japanese Style with Four Futon Lake View
The air-conditioned family room features a TV, tatami, executive lounge access, a wardrobe as well as lake views. The unit has 4 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Single Room with Mountain View
The air-conditioned single room provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Classic Room with Tatami Area - Lake Side
The spacious air-conditioned family room features a TV, tatami, executive lounge access, a wardrobe as well as lake views. The unit has 2 beds and 4 futons.
Max Occupancy: 10 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Western Style Twin Room with Two Single Beds and Lake View
The air-conditioned family room provides a TV, tatami, executive lounge access, a wardrobe as well as lake views. The unit offers 2 beds and 2 futons.
Max Occupancy: 8 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Twin Room with Lake View
The air-conditioned family room provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as lake views. The unit offers 3 beds.
Max Occupancy: 5 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Classic City View Twin Room
The quadruple room offers air conditioning, executive lounge access, a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Classic Single Room with Mountain View
The air-conditioned single room features a TV, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Standard Junior Suite - Lake Side
The spacious air-conditioned suite features a TV, executive lounge access, a wardrobe, a safe deposit box as well as lake views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Standard Junior Suite with Tatami Area - Lake Side
The spacious air-conditioned suite features a TV, tatami, executive lounge access, a wardrobe as well as lake views. The unit has 2 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Twin Room with Mountain View
The air-conditioned quadruple room provides a TV, executive lounge access, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
-
Classic Twin Room with Lake View
The air-conditioned family room offers a TV, executive lounge access, a wardrobe, a safe deposit box as well as lake views. The unit offers 2 beds.
Max Occupancy: 6 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Key access
Guest Reviews
- Jonas (8/5): Fin utsikt över sjön - Fin utsikt från rummet över Lake Biwa. Se till att boka lakeview och en bit upp i huset. Fin frukost med mycket gott att välja på. Trevligt onsen. Rummen kunde renoveras lite och uppdateras till modernare standard. Stort hotell med många gäster så ofta lite kaos i hissarna och vid frukosten. Ligger lite off om man inte har bil men ganska nära tågstationen. Staden rätt tråkig men rekommenderar starkt en båttur till Chikubushima, magisk tempelö 30 min ut i sjön. Båten avgår nära hotellet.
- ゆかり (8/5): -
- Kirsten (10/5): - Lovely place to stay. Big rooms, great onsen. It was great if you don't like it there you can't be helped.
- Valérie (9/5): - Honnêtement je trouve que cet hôtel était jugé sévèrement. Oui les prestations était un peu défraichi, surtout les salles de bain, mais avec le beau onsen, le lounge avec les cocktails inclus, avec un prix défiant la concurrence, notre séjour était super! Super beau parc à proximité pour les enfants, château sympa à visiter et super sympa village historique, en plus de la gare tout prêt, bon choix pour les familles! Salle de bain à rénover
- Daisuke (10/5): -
- Kerstin (4/5): Wir haben versucht, aus dem, was wir vorfanden, das Beste zu machen. - Das Hotel liegt diekt am Biwako. Vom Hotel aus blickt man auf den größten Binnensee Japans. An das Hotel schließt sich der Nagahama- Schlosspark an. Am Ende befindet sich das Schloss. Die Lage ist also sehr schön. Wenn man gut zu Fuß ist, dann erreicht man in 10 Min. den Bahnhof von Nagahama. Das Hotel verfügt über zwei riesige Essensäle, einen Onsen für Männer und einen für Frauen sowie einen Einkaufsladen. Das Hotel hat 362 Betten in unterschiedlichster Kategorie. Dies reicht von Familiensuiten über normale Doppel und Twinbett- Zimmer bis hin zu Zimmern im japanischen Stil. So wohnen zwischen 700 bis 800 Menschen im Hotel. Sowohl die Lobby, als auch die Restaurants haben einen gewissen Bahnhofscharakter. Es ist extrem laut. Der Lärmpegel beim Frühstück ist kaum auszuhalten. Das Frühstücksangebot ist vielfältig, allerderdings in mancher Hinsicht auch gewöhnungsbedürftig. Was zum Problem werden kann, wenn es um die Klärung von Schwierigkeiten geht, sind die mangenden Sprachkenntnisse in Englisch, des Hotelpersonals. Zum Glück gab es teilweise unter den fünf Beschäftigten am Empfang, einen, der sehr gut Englisch sprachen. Leider waren die nicht immer verfügbar. Den Onsen habe ich aufgrund der Masse an Gästen nicht aufgesucht. Dieser Ort sollte eine Stätte der Ruhe sein, aber ein kleiner Blick in die Anlage zeigte mir, dass es eher wie in einem überfüllten Schwimmbad zuging. Gerade in den Morgenstunden muss man aufgrund der Fülle an Gästen lange auf den Fahrstuhl warten. Check out ist bis 10 Uhr, da kollidiert man mit den ganzen Gästen, die vom Frühstück zurückkommen. Die Masse an Menschen hat mir sehr zu schaffen gemacht. Es war nicht wirklich erholsam.
- 小木戸 (9/5): サービスもよく、素晴らしいホテルでした。 - ・食事、施設、室内ともにいうことなし ・アルコール類も含めて、ウェルカムドリンク、夕食時すべて飲み放題なのには驚いた ・交通の便もよく、長浜城のすぐ横なのには驚いた ・チェックインの際、かなり待たされた。ゲストの到着状況に応じて、受付スタッフを臨機応変に増やしてほしい。 ・大浴場の終了時間が23時だったのは残念。遅く到着する旅行者もいるので、24時にしてほしい。
- Julien (7/5): -
- 西尾 (7/5): -
- Shigejiro (8/5): -
- KOUSUKE (4/5): 次回は無いかな - 価格以外何も無し 窓ガラスは汚れているしお風呂はぬるくて、、
- 竹永 (9/5): - 朝食を別料金で取ったので 高く付きました。 昨年も同様でした。
- 齊藤 (6/5): 普通 - ロケーション 和室が汚い
- 井上 (8/5): 癒しの安らぎの場所 - ロケーションとスタッフの気遣いが素晴らしく又食事も美味しくて大満足でした 大浴場の照明が暗くてアメニティの確認が難しくシャンプーとボディソープとを間違えました 少し明るくしたほうが見えやすくて助かります
- Miho (8/5): -
- Lucas (10/5): -
- Tomomi (10/5): 琵琶湖満喫 - ラウンジでのフリードリンク 朝のお風呂タイムが遅い、出来れば５時
- Judith (10/5): Ein tolles Hotel an einem wunderschönen Ort! - Die tolle Lage am See, das reichhaltige, grosse und feine Frühstücksbuffet, die gratis Snacks und Getränke am Nachmittag und Abend, die Möglichkeit, den Onsen mit dem schönen Ruheraum zu benützen. Auch ist das Schloss und Zentrum des Städtchens einfach und schnell zu Fuss erreichbar. Es hat uns rundum alles gefallen !
- tamae (7/5): アロマとリラックスルーム - 大浴場とリラックスルームとフリードリンク 部屋にボールペンとメモ紙がなかった
- mitsuhiro (9/5): -
- Michael (8/5): Ok - It was clean Same buffet every day
- TOMOYUKI (6/5): ホテル名の割にランクは中の下 - 風呂は広め、サウナあり快適 チェックインサービス充実でうれしい トイレ臭い、汚い、トイレットペーパーの交換がマメに行われてない エレベーター少ない、部屋殺風景、湖見える部屋希望したが、この程度か…とガッカリ
- Mika (9/5): - We initially had booked a classic twin bed room but got a free upgrade to one of the Standard type rooms which are the newly renovated ones. The room was spacious, modern and had a great view on the lake. I think negative comments mostly focus on the old classic rooms so make sure you get a standard room! Also there was a free flow drink bar after 9 PM with all sorts of alcohol, soft drinks and snacks!
- イチハシ (3/5): - 入浴時間が制約されていた事と部屋の空調が快適ではなかった
- Kimberly (8/5): -
- Koji (7/5): -
- Wai (8/5): Value high and good value on food and onsen - Onsen great! Buffet great! Price value little expensive. Ocean view and park walk near hotel. None
- Akiko (7/5): ロケーションは抜群。 - 琵琶湖のすぐ側で長浜城も目の前。ラウンジは使いませんでしたが、アルコールも含めて飲み放題とのこと。 スタッフは親切。 客室の古さ。押入れにゴキブリホイホイのようなものが設置されていた。
- hisako (8/5): -
- TOMOHIRO (10/5): すばらしい❗️ - 朝食のバラエティーがよい。 値段が１割ほど低ければ良かったのに。
- Takai (10/5): -
- Hirotoshi (10/5): 大変良かったです。 - 晩御飯がおいしかった。 朝食は時間帯が限られてしまうことを知らなかったので、頼めなかった。
- Jennifer (9/5): -
- Briel (6/5): Enjoyed the resort overall but do not book the single twin room as it is very small and bathroom is tiny. - Perfect location to get away from the hustle and bustle of city life. The amenities were great and I especially enjoyed the welcome drinks and snacks and nightcap. I booked a single room as a single traveler and it was incredibly small and unremarkable. The bathroom was ridiculously small and very odd. This room was nothing like the double room my parents enjoyed.
- TOMOO (2/5): -
- MINAMI (10/5): ホテルから水陸両用バスもお得に乗れるし景色もいいしブュッフェもよかった！ - オールインクルーシブは家族みんな楽しめた オールインクルーシブの時間やもろもろの説明をもっと詳しくするべきだと思った 風呂場に櫛がないので フロントでもらえるのかもしれないが 色々な説明をもっと詳しくしてほしい
- Daisuke (7/5): 家族で楽しむ湖畔リゾート - 所在地、風景は最高。想像したより大きなホテルで驚いた。浴場は良かった。合理的な宿泊施設運営は悪くない。 宿泊部屋のインテリアや設備がいかにも古い。大事に使っているので機能に問題はないが、古ぼけた印象が残る。家族連れがわいわいたのしそうだが、大人がゆっくりできる環境ではない。
- Nathaniel (10/5): -
- Wendi (10/5): We truly enjoyed the beauty and tranquility of beautiful Lake Biwa. It was the perfect place for some rest and relaxatio - Perfect location right on the lake. Our room was well appointed with robes and all amenities and had an incredible view of the lake. We loved the welcome happy hour drinks and snacks and also the nightcap drinks and snacks. We looked forward to them every day. I would recommend providing coffee as an option in the room. It was only tea and a cup of coffee in the morning while enjoying the lake view would have been lovely.
- Yves (10/5): - Bel emplacement et belles prestations.
- Saki (7/5): -
- Peichu (7/5): -
- TANAKA (8/5): -
- Charlotte (10/5): -
- isabelle (7/5): - La taille de la chambre Ce n'est pas un 5* mais un 3*. Tout est payant même l'eau, pas de nettoyage des chambres si on reste 2 nuits. Il faut vider ses poubelles soi même. Réception type hall de gare.
- SHIYI (7/5): -
- Toshiaki (5/5): -
- chenchang (8/5): - 早餐一人3800日幣...........
- 白上 (6/5): -
- Matthew (7/5): -
- poyo (7/5): - 以這個價位來說非常划算
- TO Y OＨI K O (10/5): 大満足でした！ - 1階ラウンジ飲み物 軽い食べ物サービス最高でしたー酒類何でも有りですよ 夜もビフエ最高でしたー飲み物飲み放題あれで9200円安い大満足でした 皆さん親切 大浴場も良かったです。ありがとう😊
- KIYOKO (9/5): -
- 横山 (5/5): -
- Youna (9/5): - 조식이 정말 좋음. 조식당 뷰도 정말 좋음. 방이 정말 넓찍하고 갓성비. 아참, 대욕장 노천탕도 좋음! 호수 전경이 뭔가 기대와는 달랐지만 그래도 좋았어요
- Sharon (8/5): Staff were excellent, location fantastic, I would definately visit again. - Location and buffet were excellent. Room was old and a bit shabby ( mountain side) Lake side rooms seem to have been upgraded- would have been a better choice.
- 勇 (8/5): いいホテルでした - 部屋が清潔でとても気持ちよかった 特になし
- 宮 (5/5): -
- Andrea (10/5): -
- MORIMOTO (8/5): 長浜で泊まる時はやはりこのホテル - 長浜ロイヤルホテル時代には何度も宿泊していい印象を持っていたが、今回久しぶりにリニューアルされたホテルに泊まり部屋も綺麗で館内も清潔で気持ちよかったです。中国人がいなくて静かでよかった。 特になし
- Soufiane Dbk (8/5): -
- 山本 (6/5): - お部屋とお風呂がよかったです。 バイキングが夜9800円あさ3800円は高いと思いました。 いくらご馳走がならんでいても年寄りには食べられません。
- ひろちゃん (9/5): -
- k (3/5): -
- 成田 (7/5): まあ、まあ - 食事が美味しい 部屋の設備が古くて、清掃が行き届いていない
- Kasihara (8/5): - ウェルカムドリンクの種類の多さ。おつまみも、クッキーや団子もあって美味しいかったです。
- Monique (1/5): -
- Jonathan (8/5): A most enjoyable and comfortable stay - Breakfast was plentiful, varied and of high quality Onsen bathing facilities also excellent Dinner option a little overpriced
- 宮本 (4/5): - ロケーション 施設のメンテナンスが足りない
- yumiko (9/5): -
- Prue (8/5): -
- KYOKO (8/5): 快適でした。 - 21:00-23:00まで、飲み放題のラウンジがあるので、入浴後友達とゆっくり話すことができました。 お風呂場がちょっと狭くて、混み合うことです。
- SAEKO (5/5): -
- Tony (7/5): -
- CHIH CHIANG (10/5): -
- MIKA (8/5): 満足です。 - 料理も美味しく地元の食材が使われていて良かったです。 レストランで若い従業員が片付けもせずに ２人で喋り お客様の方に背中を向けて 新入社員と思われますが もう少し教育してほしいです。
- Rie (10/5): 楽しかった - チェックイン時の受付の方の対応がとても丁寧だった レストランのコースが高すぎた
- John (10/5): -
- Shoma (10/5): -
- WJ (10/5): Great lake view onsen hotel - Really appreciated the afternoon lounge drinks/snacks and nightcap. Great location overlooking both the lake and the sakura in the park. Good breakfast buffet.
- Hironori (9/5): また泊まりたい - ロケーションが最高でした。 エレベーター待ちが難点。
- Christelle (9/5): Hôtel de vacances - Le « welcome bar » avec plein de boissons et des choses à grignoter. La salle de jeux : ping pong, air hockey ... Les casiers accessibles à l’entrée. Le onsen extérieur. Dommage de ne pas avoir accès à la piscine en dehors de juillet et août.
- Shigeru (1/5): 二度と行きたくないホテル - 新しい施設で設備が清潔だった。良かったのは、ただそれだけ。 全てのスタッフが最悪だった。チェックイン時のフロントスタッフは疲れているのか終始不機嫌。食事の際の入口担当者もイライラして言動が粗雑。ホール担当者も取り扱いが投げやりでいい加減だった。コックも給仕しながらの私語などホテル側の教育が最悪だった。大型ホテルで客の多さに従業員が足りてない経営者側の問題が垣間見える。
- SANDY ZINE (10/5): -
- Alex (5/5): -
- Tatsu (7/5): -
- Azechi (7/5): コスパの良い宿 - ホテルは古さはあるけれど、スタッフさんは親切だった。朝食のバイキングも種類が多く、満足でした。 一部の客室以外の空調は、部屋で調整出来ず、それを知らない者は調整しようとして温度をあげ強風にしたところ、送風のみであることを知り、春の雨の日で寒かったので風邪をひいてしまったことが残念でした。でも、その後は調整できるお部屋が空いていて移動させていただけたことは助かりました。
- Siripun (7/5): - The Onsen facilities are renovated, but the huge number of guests make the changing room quite uncomfortable. Dining hall and the breakfast were well-arranged. Must be quite an old hotel. The room I got has very run down chairs. Bathroom is small and then the public bath is very crammed.
- Reid (10/5): -
- LAI SEONG (7/5): 享受湖邊散步 - 選擇尚可
- Sik Lun Rocky (9/5): 環境優美，晚上在酒店大堂有免費酒及小食提供 - 酒店旁為琵琶湖及丰公園，環境優美 在湖邊旁，交通不便，只適合自駕遊
- Sae (8/5): -
- KURANO (7/5): -
- PATRICE (10/5): -
- 山本 (6/5): - 狭かったけれどシングルルーム安かった 混雑しすぎて大浴場にはいかなかった。 洗面所 トイレの段差が高く手摺も補助段もなかったのでその都度苦労した。
- MASAKI (8/5): - オールインクルーシブで、お酒の種類が多く、おつまみも数種類あり、良かったです。 強いて言うなら、エレベーターが二重で認識で、全部が同じタイミングになったりしました。 お風呂の排水が詰まりやすい。
- keiko (8/5): -
- HIROKI (9/5): -
- kenichiro (6/5): -
- YUKIKO (7/5): 落ち着かなかった。 - オールインクルーシブ 食事会場が広すぎて、料理を取りに行くのが面倒。 使い終わったテーブルを早く片付けて次のお客様を待たせないように。
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