Hyatt Centric Playa del Carmen - Downtown House & Beach House
Location: 5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience luxurious relaxation and vibrant city life at Hyatt Centric Playa del Carmen, your perfect getaway in the heart of paradise.
Resort-Style Pools
Dive into one of our two stunning outdoor swimming pools, perfect for cooling off or soaking up the sun. Enjoy refreshing drinks from our swim-up bar while you unwind in style.
Culinary Delights
Savor mouthwatering dishes at our two on-site restaurants or indulge in the convenience of room service. Our chic coffee shop offers delicious snacks, ensuring you’re never far from a tasty treat.
Modern Comforts
Retreat to one of our 119 elegantly designed air-conditioned rooms featuring upscale amenities like minibars, complimentary Wi-Fi, and rainfall showerheads. Enjoy a seamless blend of comfort and technology for a truly relaxing stay.
Don’t miss out on the ultimate Playa del Carmen experience – book your stay today!
Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Boat tours nearby
- Health or beauty spa nearby
- Free bicycles on site
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Shopping on site
- Snorkeling nearby
- Kayaking nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Smoke-free property
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Free bicycles on site
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free grocery shopping service
- Beach umbrellas
- Pool cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
- Beach towels
- 24-hour fitness facilities
- Boat tours nearby
- Shopping mall on site
- Banquet hall
- Covered parking
- Secured parking
- Fishing nearby
- Health or beauty spa nearby
- Wheelchair-accessible on-site restaurant
- Food and water bowls
- Lifeguard on site
- Accessible shuttle
- No accessible shuttle
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
1 King Bed Partial Ocean View (Beach House)
1 King Bed
Furnished balcony with partial ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
2 Queen Beds Partial Ocean View (Beach House)
2 Queen Beds
Furnished balcony with partial ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 King Bed Partial Oceanfront (Beach House)
1 King Bed
Furnished balcony with partial ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
Suite Urban (Downtown House)
1 King Bed
880-sq-foot room, furnished balcony/patio with city views
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 Queen Bed (Downtown House)
1 Queen Bed
380 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
Suite Panoramic Ocean Front (Beach House)
1 King Bed
Furnished balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
Suite Ocean View (Beach House)
1 King Bed
Furnished balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 King Bed Pool View (Beach House)
1 King Bed
Furnished balcony with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 King Bed Accessible (Downtown House)
1 King Bed
Furnished balcony with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
-
1 King Bed Accessible With Balcony (Downtown House)
1 King Bed
Furnished balcony with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
1 King Bed Accessible Pool View (Beach House)
1 King Bed
Furnished balcony with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Suite Coastal Ocean (Beach House)
1 King Bed
Furnished balcony with partial ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Highchair
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
2 Queen Beds (Downtown House)
2 Queen Beds
515-sq-foot room with city views
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
Suite Calle Corazon (Downtown House)
1 King Bed
847-sq-foot room, furnished balcony with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 King Bed (Downtown House)
1 King Bed
515-sq-foot room, furnished balcony with city views
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
1 King Bed with Balcony (Downtown House)
1 King Bed
540-sq-foot room, furnished balcony/patio with city views
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
2 Queen Beds with Balcony (Downtown House)
2 Queen Beds
547-sq-foot room, furnished balcony/patio with city views
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
-
Suite Quinta Avenida (Downtown House)
1 King Bed
1100-sq-foot room, furnished balcony/patio with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
- Champagne service
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Travel crib
Guest Reviews
- Tereza (1/5): - Nic Hned po příjezdu mě zarazil přístup personálu. To, že chtějí deposit, jsem ještě schopná uznat, ale na konci pobytu jsou schopno poplést měny a strhnout vám další peníze. Nejsou informovaní a tudíž neinformují ani své hosty například o tom, že je pláž i Beach house patřící k hotelu Hyatt uzavřen. Co se týče amerických snídaní musím souhlasit s ostatními - snídaně zahrnuje jeden den vše a další den to, na co má personál zrovna náladu. Na ulicích je každou noc hluk a pokoje nejsou dostatečně izolované, takže se v noci nevyspíte. Celkově tento hotel neodpovídá kvalitě ani úrovni jiných hotelů Hyatt ve světě. Nechala jsem se před příjezdem informovat ohledně pláže Playa del Carmen z hlediska výskytu sargassum. No popis situace byl velmi mírný oproti realitě. Prý se vyskytuje, ale pracuje se na tom, aby pláž byla “as enjoyable as possible” - no nevím, posuďte sami dle přiložených fotek.
- איציק מיכאל (8/5): -
- Ran & Ravit (8/5): -
- Yuri Miguel (9/5): -
- Marcio (9/5): - Very clean, well located. The room is very spacious. The staff is amazing.
- Christopher (10/5): -
- Lidor Haim (6/5): - המיקום מצויין, על השדרה החמישית ניקיון ברמה טובה ארוחת בוקר דלה ביותר, ארוחת בוקר אמריקאית עם 3 אופציות בלבד פעם משהו כלול (שוקו לדוגמא) ולמחרת הוא כבר לא כלול בוקר אחד מקבלים פרנצ טוסט שלם ולמחרת חצי הכל תלוי במצב רוח של המלצרים והמטבח
- Yehudit (10/5): -
- Maria Cecilia (10/5): Excelente - Excelente ubicación! En el corazón del centro de Playa del Carmen, estaba cerca de todo para moverse a pie. La limpieza excelente. La habitación súper cómoda, amplia. Las camas cómodas, las almohadas también! El roof top Divino!!!! Super recomiendo
- Mara (10/5): -
- Rebecka Or (7/5): -
- Rebecka Or (7/5): סביר. לא יותר - החדרים נחמדים ונקיים, הצוות והשירות טעון שיפור. אין רום סרוויס אחרי 6PM שירות וצוות נוראי
- Stephanie (6/5): Extremely central but for the balue of money better to take something facing the beach - The rooms were big Staff at the reception was nit very nice The pictures are photoshoped you dont have a view on the sea if you are on first floor (only two floors) You have a view on an ither building so the balcony was of no use
- Liliana (10/5): Muy buen hotel. Buenas instalaciones. Buena comida. Servicio excelente - The rooms N/a
- Antonio (7/5): -
- Jenniffer (5/5): -
- Lee (7/5): Good location, overpriced for bed and breakfast. - Location was good and food at hotel was also good. Rooms aren't very well soundproofed, had to move rooms due to noise from outside.
- Stella (10/5): Juste parfait ! - Très agréablement surpris ! C’était parfait !
- Ahmed (8/5): - موقع الفندق ممتاز ومساحة الغرفه رائعة والسرير مريح جداً رائحة الغرفه سيئة ويوجد موسيقى في ممرات الفندق جداً مزعجة وكذلك يوجد موسيقى عاليه جدا في فالخارج، وكذلك خدمة صف السيارات جداً سيئه لايوجد تعاون ابدا يجب عليك ان تذهب بنفسك لتطلب من احد اخذ سيارتك
- Marie Caroline (5/5): - Ménage mal fait, affaires des clients précédent dans les placards, pas un mot d’anglais à la réception, aucun service d’aide
- Isabel (8/5): - Very nice decor, nice rooftop and pool. Staff was nice, centrally located at the 5th avenue close to all restaurants and stores. Also location in my lowlights, as restaurants and bars nearby are open until 3-4am, during the nights it is very loud.
- Paul (6/5): Over-priced and not worthy of the Hyatt name - Good location and one very helpful member of staff - the porter Pablo. Breakfasts very over priced and poor value with bad service - pool area terrible with bad service and very loud music. Uninterested reception staff.
- DUNSTAN (8/5): Escapada de fin de semana en Playa del Carmen - La ubicación del hotel es muy buena en playa del Carmen. Es un hotel con algunos años que antes era el Thompson y tiene algunos detalles de calidad y otros de no tanta calidad... La piscina del hotel es muy bonita en el ROOF TOP pero el agua es fria. La ubicación junto a todos los antros con música a todo volumen hasta las 2 am complica el descanso profundo. Hubiera sido bueno tener cristales dobles con sello de gas y puertas herméticas para la terraza. El servicio de alberca es muy malo y el cobrar por utilizar las "cabañas" a los huéspedes me parece de muy mal gusto. También me parece muy triste que si uno pide una bebida (GIN TONIC ) llegue la mesera Karen con una bebida con agua con gas y no TONICA porque no tienen... Mejor no ofrecer bebidas si no saben o no quieren atender a un cliente.
- danielle (5/5): Niet goed door t nirt goed kunnen slapen - De kamers waren goed Geluidsoverlast tot diep in de nacht
- Edson (8/5): -
- Julien (7/5): -
- Harry (4/5): Ok stay, good location for a central stay but probably wouldn’t stay here again - Location Cleanliness and some staff
- Carlos (10/5): Wonderful - Excellent service Really Nice
- Mariana (7/5): -
- ludovic (8/5): -
- Maxim (10/5): -
- Linda (7/5): Sämre än Hyatts övriga hotell - Rummet var bra och rymligt. Bra läge om man vill bo centralt i Playa Del Carmen. Frukosten var enformig och inte speciellt bra. Poolområdet och hotellet ser bättre ut på bilderna än i verkligheten. Servicen var oftast långsam och det skulle vara trevligt att personalen skulle hälsa på sina gäster. Sämre standard än på flesta Hyatts hotell.
- Lisa Maria (8/5): -
- Michał (5/5): Chyba najbardziej zapamiętam hałas i głośną muzykę, a szkoda ponieważ sam hotel był bardzo fajny. - Duże i ładne pokoje. Czystość. Hotel jest ładny, chociaż ma już swoje lata. Rooftop i baseny są rewelacyjne. Ciężko jest mi ocenić jednoznacznie ten hotel. Lokalizacja jest zaletą i jednocześnie przekleństwem. Hotel położony jest przy głównej ulicy i logiczne, że może być tam głośniej, ale takiego hałasu się nie spodziewaliśmy. Ciężko jest siedzieć na balkonie i rozkoszować się pobytem. Nie da się nawet obejrzeć filmu, ponieważ wieczorem już nic nie słychać. Hałas od klimatyzatorów na dachu centrum handlowego, ekstremalnie głośna muzyka z restauracji, a potem pobliskiej dyskoteki do 4 rano. Jeśli zamknie się drzwi to jeszcze da się to wytrzymać. Jednak raz o 3 w nocy pod hotelem grali na trąbkach muzycy do godziny 5.30 w nocy. Nie było możliwości żeby zasnąć. Jednego dnia popołudniu zaczął na basenie grać DJ. Gości nie było dużo i raczej były to starsze osoby. Nie dało się swobodnie rozmawiać. Następnie zaczęła grać Pani DJ, która na prośby przyciszenia muzyki zaczęła krzyczeć na gości, że jak im się nie podoba to mogę iść gdzie indziej, a to jest jej czas na grę. ISTNY KOSZMAR!!!! ZE WZGLĘDY NA HAŁAS JUŻ NIGDY NIE WRÓCIMY DO TEGO HOTELU.
- Jose Emmanuel (10/5): -
- Francesco (4/5): Buona posizione ma troppo rumore - Della struttura mi è piaciuta l’ubicazione perché è in centro. Tuttavia non mi è piaciuto il fatto che si trovi sopra alcune discoteche: per questo motivo non siamo riusciti a dormire fino alle quattro del mattino a causa del rumore. Addirittura nel comodino mettono dei tappi per le orecchie, quindi evidentemente sanno che da quel lato dell’hotel è difficile dormire. Questo non mi è piaciuto per niente. Dovrebbero installare dei vetri più isolanti per proteggere meglio dal rumore. Inoltre non mi è piaciuto il fatto che l’hotel non abbia un parcheggio. Bisogna quindi arrangiarsi lasciando l’auto in un parcheggio privato e portare le valigie fino alla struttura, il che è piuttosto scomodo. Inoltre il parcheggio non è nemmeno convenzionato con l’hotel.
- JAVIER (8/5): Placentera - La ubicación Los servicios El personal
- Nadia (6/5): - Muy buena ubicación, es pequeño pero cómodo y limpio. La atención del personal, hacen el mínimo indispensable, hay que estarlos buscando e insistiendo para que te atiendan y a veces ni así.
- Marta (4/5): Muito caro para a qualidade - Quarto agradável Zona da receção muito fraca (parece um hostel), zona da piscina muito barulhenta e pouco limpa, não se consegue dormir a noite com o barulho das discotecas da rua
- Liron (10/5): -
- Gisele B F (8/5): hotel confortável em uma região agitada e barulhenta - Ainda não entyendi a cobrança feita pelo hotel pois contratei um valor no Booking depois este valor dobrou por muitas taxas extras e depois acabei pagando no fechamento do cambio R$700.00 a mais. Gostaria de uma explicacao. Do valor extra cobrado , so chequei depois na fatura . Achei a equipe do check in indiferente e apatica. Foram gentis na saída qdo pedirtam pra avaliar.
- Jai (10/5): Happy customer - Everything It would be nice if the pool was heated
- Pascale (7/5): -
- Andrew (5/5): - The rooms are beautiful and comfortable It's the noisiest hotel ever above night clubs - an awful experience if you're not 18! The attitude of the staff on the roof bar and restaurant was not good - only sweeter tips without wanting to provide service. Not very attentive and many things were unavailable including guacamole!
- Gili (9/5): -
- Priya (8/5): -
- Ian (8/5): -
- Andrew (5/5): Beautiful but SO NOISY - Rooms were fantatsic. staff on the roof bar average - no local beer, no guacamole becasue they had no avocados! (In mexico!), Reception unfriendly, just robotic and the my room next to the night club made my final night the worst ever in a hotel.
- Todd (8/5): - Perfect location. Right on the beach and centrally located along 5th Avenue. Fresh bottles of water provided every day. The staff was very professional. The C-Grill restaurant associated with the Beach House had a good variety of breakfast items but the food isn't hot when it's served. It was warm at best.
- Daisy (5/5): Overpriced, noisy and mediocre - I have nothing good to say. Everything was mediocre and not up to the Hyatt standard we have experienced elsewhere. 1) I booked only because it was supposed to have a sea view, as usual it was misleading!!!! As you can see, there is a picture from their booking page and then a picture I took. 2) Very noisy area, so you have to take into account that a peaceful vacation is not possible there. They put earplugs in the room, so draw your own conclusions. 3) The room has a tiled floor, which gets super slippery, especially in the bathroom. My husband slipped and fell sideways, luckily it was a happy accident. 4) I was not happy with the price we got. But unfortunately the whole of Playa Del Carmen is overpriced. Since there was no sea view and you couldn't go in the sea because of the seaweed, this booking was completely pointless. 5) It's not possible to be on the beach (the beach area is non-existent and there's a seaweed problem) and the pool is super small and cold. 6) We didn't have breakfast, but a margarita cocktail from the bar was the one and only thing I ordered because it tasted like cleaning fluid. 7) Another strange thing - the TV would automatically turn on every night and we would all wake up. 8) I recommend you seriously consider your options. The main street is accessible from many places and for a real experience, it is better to avoid the main street. Especially if you are a tourist from Europe and want a more authentic experience.
- Alexsandra (9/5): -
- Guadalupe (8/5): Fun couples trip getaway. Location is great and the people who work there are super nice. - Location Noise from Coco Bongos until 4am
- Hayli (6/5): It was ok but would not recommend for families. - The room was great Loud noises surrounding hotel
- Carla (10/5): - Au top tout
- Suppawan (8/5): - Great stay. A bit loud at night, and valet parking is a bit inconvenient.
- Jill (8/5): - It’s in the heart of downtown. The staff were very friendly and helpful.
- Oren (10/5): -
- Jonathan (1/5): À éviter - Rien Tous
- Oleg (10/5): -
- Aisha (10/5): 10/10 location and room quality. Highly recommend! - The downtown Playa del Carmen location is excellent- it's very central and located right on 5th Ave. The rooms are beautiful, loved the rain showerhead and the bed was large and comfy. Loved that the balcony was large enough for a daybed and a table. Highly recommend. I didn't mind it, but please not this location is right on 5th Ave. The hotel is next to restaurants that play music until midnight or later. This was not a problem for me, but if you need a super quiet room, this hotel is not for you. Two ear plugs were provided in the room.
- Eirini Maria (6/5): -
- Eden (7/5): - מלון ממש נחמד למעברים ולטיולי יום מאוד נוח בגלל המיקום המרכזי שלו, האוכל גם ממש נחמד והצוות יחסית חמוד. זה היה ירח הדבש שלנו וזה המלון היחידי שלא הציע לנו שום דבר ולא אמר אפילו מזל טוב. הנוף מהחדר לא משהו בלשון המעטה.
- Marina (10/5): -
- Andrea (10/5): - I liked the location, the rooms, and the friendly staff. I think you could provide more beds around the pool area for guests.
- Mercy (8/5): -
- Katherine (10/5): Great stay! Comfortable and Clean! - The service was excellent and the staff were friendly. Every time I had a question or concern, the staff would go out of their way to help. Especially the front desk staff, Roberto and team were excellent.
- Jonathan (8/5): Alles gut :) - Tolles, sauberes Zimmer. Rooftop-Pool ist auch sehr toll gewesen. Die Lautstärke durch die zentrale Lage. ABER das ist verkraftbar und es liegen auch bereits oropax bereit. Playa del Carmen ist nun mal sehr laut.
- Eduardo Ferreira (8/5): Ótimo custo beneficio, acomodações são muito boas. - Café da manhã americano com ótimas opções e muito bem preparado, todos com um sabor muito bom, café atende bem as expectativas. Acredito que poderiam ter mais opções de sucos o que seria um diferencial, sempre haviam duas opcoes e não eram 100% naturais, acredito que o suco de laranja era integral.
- Ricardo (10/5): -
- Sophie (1/5): impossible de dormir !! 200 EUR de gachés! - Impossible de dormir !! 200 EUR la nuit blanche !!!Nous avons eu une belle chambre avec jacuzzi balcon, mais il donne sur les bars karaoké à côté... impossible de dormir.Là il est 3 h. du matin et il y a encore quelqu'un qui n arrête pas de chanter fort ds le karaoké avec batterie à fond !!! n allez à cet hôtel que si vous comptez faire la fête ds les bars à côté ! Impossible de dormir !! 200 EUR la nuit blanche !!!Nous avons eu une belle chambre avec jacuzzi balcon, mais il donne sur les bars karaoké à côté... impossible de dormir.Là il est 3 h. du matin et il y a encore quelqu'un qui n arrête pas de chanter fort ds le karaoké avec batterie à fond !!! n allez à cet hôtel que si vous comptez faire la fête ds les bars à côté ! en plus les photos de la piscine sur le roof top ne sont pas du tout réalistes, pas du tout belle comme sur les photos !
- ADEVILSON MAIA (9/5): Ótima - O Atendimento do café da manhã é muito demorado Poucas pessoas no atendimento Serviço demorado
- Haim refael (1/5): לא אחזור לשם - כלום הם הרסו לי את הסופ״ש את ההתנהלות שלהם ואת הדרך שבא הם נותנים תשובות וכמובן את השקרים שלהם
- Lionel (6/5): Moyen - Le roof top, les chambres sont très bien isolés, c est propre.Mention spéciale pour les matelas qui sont hyper confortables. C est au centre ville à côté de l avenue principale. La présentation est un peu trompeuse. On pense être au bord de la plage mais en fait y a deux établissements à 500 mètre l un de l autre. Un à la plage et un au centre. Le prix nous a semblé finalement élevé. On a payé au fur et a mesure, on l a pas mis sur la chambre: : pas mal d erreur dans les commandes (deja que c zst cher si en plus on sen fait rajouter...)On attend plus et mieux quand il y a hyatt dans le nom de l hôtel.
- REGINA (6/5): - que cobraran para usar la alberca con lo que vale el hospedaje deberia estar incluido
- Margaret (8/5): Parašyti aprašyme apie 2 filialus - Baseinas ant stogo Viešbutis skelbia kad yra pirmoje linijoje , tai ne tiesa , pasirodo yra 2 filialai ir jie nutolę 7 min pėsčioms , ten galima eiti į pliažą ir naudotis viešbučių bet situacija ten prasta , ant 2 čiabuvių virš 240 kambarių yra 20 gultų , prie jūros yra bendras pliažas su rifais , tad jeigu rinksitės šį viešbutį dėl jūros tikrai ne ! Ryte lb ilgai aptarnauja su pusryciais , beje čia irgi reikalaukite normalią kavą nes bando apmokestinti
- Liu (5/5): The dance hall on the first floor was very noisy at night and lasted until the early hours of the morning, which made th - The dance hall on the first floor was very noisy at night and lasted until the early hours of the morning, which made the residents upstairs unable to sleep. Those days were quite unpleasant.
- Danielle (10/5): Excellent. Stayed for 5 nights and would definitely stay again. - Loved this hotel! Great pool area. Modern decor throughout and very clean rooms. Close to everything in town and to the beach. Food was very good and breakfast was delicious. Ran out of hotel towels at the Hyatt beach house. Had to buy our own.
- alejandra (7/5): Hotel bien ubicado pero demasiado caro para lo que ofrece - La ubicacion a pasos de Coco Bongo en el corazon del centro de Playa del Carmen. La pileta bien sectorizada El desayuno no era acorde a un hotel de ese precio. Buena calidad de alimentos pero todo se paga extra. El desayuno incluido es super basico, ni siquiera incluye 2 tazas de cafe por persona. El personal poco servicial y muy lento en la atencion.
- Liu (4/5): The music in the evening is very loud, making it hard to sleep, and it lasts until the early hours of the morning. It co - The music in the evening is very loud, making it hard to sleep, and it lasts until the early hours of the morning. It comes from a dance hall on the first floor and there's no way to avoid it! It's really bad!
- Armand (6/5): - L'emplacement n'est pas adapté pour les familles avec enfants. musique bruyante jusqu'à 2h du matin.
- André (3/5): Un HYATT decepcionante. - El food top Me dieron habitación en l calle de mayor ruido (después de dos días me cambiaron a otra más aislada) El desayuno es definitivamente mejorable. No llega ni al nivel de 1 estrella
- Monia (8/5): - Emplacement de l'hôtel. La chambre est spacieuse et le lit est très confortable Le petit déjeuner continental est moyen .On a essayé le restaurant de la terrasse on avez droit a un jus d'orange pas frais , œufs (omelette ou frites) et pancake ou pain grillé ou french toast. On a prix des œufs frites et du panne cake. Et quand mon mari a demandé du pain pour manger avec les œufs le serveur a été très sec au début il a refusé ensuite il nous a apporté du pain on précisant que cest pour cette fois ci seulement. Le lendemain on a essayé le restaurant du beach. La il nous a dit qu on peut avoir seulement des pancake mais cest pancake sont arrivés apres une heure.
- Lina (7/5): -
- Marcus (10/5): -
- eli (10/5): מעולה! - מיקום מצוין. חדרים מעולים. צוות אדיב ומיוחד.
- Pinchas yaacov (10/5): מעולה - מיקום ומתקנים הדיילים בקבלה לא היו ממש סבלניים
- Romi (9/5): - הייתה לנו חוויה מעולה, החדר יפה ונקי
- Mohamed (8/5): -
- Laszlo (5/5): Not recommended - The location of the hotel is central to the main clubs, but there are not many shops or restaurants nearby. The beach is nice, and preferred club members have a nice separate area reserved for them. The staff was nice and helpful. Our room smelled mouldy and the bed had some sort of crumbs inside of it and a lot of rubbish underneath which raised some questions regarding cleanliness. The button on the shower to switch to handshower was broken. The walls are thin and you can hear everything that the neighbours do. The food was simply bad, with the breakfast being the absolute low point of our Mexico trip.
- Mikhail (6/5): - Несмотря на то что отель в центре города и улицы ночью полны народа, в номере тихо и спали как убитые. Номер в целом нормальный. Сказать можно только одно - до уровня реального отеля Hyatt этому отелю далеко. Удивило отсутствие шведского стола и однообразный завтрак. Остальное вполне терпимо
- Juliano (9/5): -
- Mickael (5/5): - Trop bruyant car donne sur la rue la qinta et bcp de musiques jusqu’à 2h du matin
- Günther (6/5): So geil aber SO L A U T ! ! ! - Freundlichkeit des Personals, Dachterrasse mit allen nur erdenklichen Annehmlichkeiten, super Frühstück, Fernsicht Richtung Cozumel, solider dazugehörender Beachclub, zumindest 4 Stunden Schlaf pro Nacht. L Ä R M von 07:00 morgens bis 03:00 morgens!!!! Die Lage hat mehr als nur eine Schattenseite!!! Nachtclubs die sich mit der Lautstärke zu übertrumpfen versuchen, lärmende Passanten, dröhnendes Notstromaggregat am Nebendach auf Balkonhöhe… keine ruhige Sekunde, nirgendwo!
- Yair (9/5): -
- Jaana (7/5): - Palohälyytys aamuyöstä eikä manageri välittänyt mitään, vaikkei saatu 'koko yönä nukuttua'
- Puttaruksa (10/5): Great location, lovely hotel - Wonderful experience here. The staff were all very friendly and helpful. The room was lovely with good toiletries. The gym didn’t have any mirrors in there to check your form and the cardio equipment was all a bit rickety so we ended up not using the gym. Website advertised yoga twice a week but they didn’t have it during our stay, which was a shame.
- ammar (9/5): Super - Personnel chambre Manque que petit déjeuner
- Or (10/5): -
- Silvio Junior (10/5): -
- Leopoldo (6/5): -
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