Resort Suites at Bandar Sunway
Location: B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, 46150, Petaling Jaya, MY
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Escape to Resort Suites at Bandar Sunway, where comfort meets convenience in the heart of Petaling Jaya.
Spacious and Stylish Accommodations
Indulge in one of our 40 uniquely decorated guestrooms, complete with fully equipped kitchens, microwaves, and private balconies that offer serene views for a relaxing stay.
Unmatched Amenities for a Perfect Stay
Take advantage of our 24-hour fitness center and complimentary Wi-Fi, ensuring you stay connected and energized during your visit. Enjoy additional services like laundry facilities and luggage storage for your convenience.
Prime Location
Located just a stroll away from Sunway Pyramid Mall and Pinnacle Sunway, immerse yourself in the vibrant local scene with dining, shopping, and entertainment at your doorstep.
Book your memorable getaway at Resort Suites at Bandar Sunway today!
Important Information
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Policies
Check-in: 03:00 PM - 09:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Free WiFi
- Luggage storage
- Concierge service
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Smoke-free property
- 24-hour fitness facilities
- Housekeeping on request
Rooms Available
-
Premium Studio
1 King Bed and 1 Twin Sofa Bed
Features a private balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Rice cooker
- Bedsheets provided
-
Family Triple Room, Kitchenette
1 King Bed and 1 Twin Bed
549-sq-foot individually decorated room with a balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
-
Executive Suite, 1 Bedroom, Kitchenette
1 King Bed and 1 Double Sofa Bed
699-sq-foot individually decorated room with a balcony
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
-
Deluxe Studio, 1 King Bed, Kitchenette
1 King Bed
450-sq-foot individually decorated room with a balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
-
Executive Studio, 2 Twin Beds, Kitchenette
2 Twin Beds
500-sq-foot individually decorated room with a balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
-
Deluxe Studio, 2 Twin Beds, Kitchenette
2 Twin Beds
450-sq-foot individually decorated room with a balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
-
Executive Studio, 1 King Bed, Kitchenette
1 King Bed
500-sq-foot individually decorated room with a balcony
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
Guest Reviews
- Raytaa (2/5): - Poor condition
- Senthil (10/5): - Great location and in the heart of Sunway city
- Verified traveler (8/5): - Room is good and would be better if hair conditioner and better iron board is provided.
- Verified traveler (2/5): Not recommended - Very old apartment and everything is not working well. Upholstery was dirty and stained. Not recommended. For this price we could have got a much cleaner and better hotel.
- Verified traveler (8/5): If you don't mind - Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
- Samuel (6/5): - Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
- Kevin (2/5): - This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
- Sandy (4/5): Worse Hotel - This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
- Eugene (4/5): First and last - Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
- Verified traveler (6/5): In need of upgrading! - The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
- S (6/5): - Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
- Joseph (10/5): - I like everything
- Sharon (6/5): - Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.
- Gin Chuan (4/5): Not worthy of the amount paid - Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
- Sajeep (6/5): - Balcony door not working, we kept closed always. Condition of the property not so good.
- Sharon (8/5): Nice and comfort stay. - Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
- ha (4/5): - The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
- LynnY (4/5): - Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
- Miss Ling Yen (6/5): - The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
- Wai Leng (8/5): Good location - Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
- Ange (8/5): - Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
- Verified traveler (6/5): - Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
- Verified traveler (8/5): - Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
- Verified traveler (10/5): Wonderful trip - We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
- Nhu (6/5): - Property is situated inside a mall, a perfect location in sunway.
- Verified traveler (8/5): - Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
- Verified traveler (8/5): - High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
- Verified traveler (10/5): - The environment is very good
- Tiny (8/5): - I like the room and it is attached to the shopping mall.
- SL (8/5): - Near to shopping mall
- Nicki (10/5): - Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
- Verified traveler (6/5): - Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
- CHRISTINA (6/5): - The check-in counter is in the basement and there's no clear signage.
- Verified traveler (4/5): The interior of room and reception like 3 stars - The location is good. But the room is a bit rundown. Reception is at B1 car park, no class at all. And the price charged like 4 stars, for a 3 stars hotel. Like bulb blinking, and is a converted apartment to hotel.
- ANAGHA ASHISH BHAGAT (10/5): good stay - superb
- Oh (2/5): - Aircon was noisy, refrigerator was malfunctioning. Towels were old. Mattress is old and does not have the back support anymore. Room was noisy with furniture dragging noise in the late night. Driver don't know the hotel & have to go to another hotel to GRAB.
- Verified traveler (8/5): - Very convenient location. Very spacious room. I enjoyed my stay @ this hotel.
- Prashant (6/5): No breakfast, good for family trips - Not proper for business travelers
- Verified traveler (8/5): Pleasant stay - Resort Suites is situated above Pyramid Hotel. The check-in counter is near basement car park. The room is spacious and clean. Good for families.
- Prashant (8/5): Good for family vacation not so good for business - It’s not recommended for business travelers
- Verified traveler (6/5): - Tv not functioning well
- Lim Zhin Er (8/5): Good but Internet not Good. - This resort is same building as Sunway Pyramid. The check in lobby at Basement 1 or LG. The in room WiFi not good, but good for family.
- May (8/5): - Nice apartment setting suitable for families. Simple kitchen with microwave, fridge, electric stove. Nice night view from our balcony overlooking the theme park. Overall, a very pleasant stay and will definitely recommended to family and friends.
- Verified traveler (4/5): - Hot . Poorly equipped gym. Bed is dusty and hard. TV size too small and channel are too limited. The air cond doesn't work well.
- Verified traveler (8/5): - Value for money. Will come again
- Verified traveler (8/5): - The staff is friendly while doing the check in, but the hotel bath room water when shower, the water will splash till the whole bath room
- NATHAN (8/5): - Great view of Sunway city and connecting to Sunway Pyramid mall
- mallary_E15 (8/5): Friends and family visit - We booked 2 rooms through agoda for a great price. I had stayed before but my friends hadn't. On arrival I was taken to a room (not my room) to check in which we thought was strange. Afterwards we got our rooms which were on the same floor. The rooms are well set up with a small kitchen with stove top, kettle and toaster. ( no oven) so you can make some meals. There were no tea spoons or a tea towel so I purchased my own from daiso. There is a laundry on level 12 so you can do your washing. It cost 12 myr to wash and dry. The location is amazing. Walk through undercover carpark to sunway pyramid mall. Check out was easy and the owner helped take us up to front of sunway pyramid hotel to meet our grab driver. We will return and book through Same people.
- Verified traveler (8/5): - Great stay! Worth for to stay in
- JS (8/5): - room 12108, only complaint is bathroom floor flooded with water whenever we showered
- lim (8/5): - still ok just parking a lit bad 😅
- Yufong85 (10/5): - A scenery view
- NATHAN (6/5): - Great location with beautiful Sunway city view from the balcony. This hotel conveniently connected to Sunway Pyramid mall. Room is very spacious and comes with kitchen.
- Verified traveler (8/5): Convenient location. Good value for money. - Convenient location, connected to Sunway Pyramid. Also very convenient to walk over to Sunway Lagoon. Room is clean.
- Zumas (8/5): - Good location. Worth the price!
- Verified traveler (8/5): - Basically a studio or small 1-bedroom apartment unit. Cheap and you get an average stay for the lower price. It isn't fancy but is across the road from 24hr eateries and a pub. The check-in counter is located in B1 of Sunway Pyramid Hotel. You are next to the Carpark entrance but you also get direct access to the Shopping Centre through Pyramid Hotel. Staff are helpful and everything works except, the bath in both the rooms we stayed in could not be stoppered tightly enough to actually hold water to run a bath. The Deluxe Studio and Executive Suite we stayed in basically have a King Bed for sleeping. The latter claims to come with a sofa bed but it is just a sofa in a small living area that doesn't convert to an actual bed. So the staff gave us a free mattress. We would find it a squeeze for a 2 adult 2 child family.
- Verified traveler (8/5): - Not bad and good envirolment.
- lim (8/5): - good for family trip
- Verified traveler (10/5): - Very nice room
- Verified traveler (8/5): - Conveniently located at Sunway Lagoon. If you do not need a swimming pool facilities.
- Ray (8/5): Nice place in a convenient location - Breakfast is not provided, not so suitable for biz trip if you still need to find food in the morning before your agenda.
- LEE (4/5): No-chance of staying again - The reception area looks like a car park office. Check-n and check-out is like paying car park fee. It is not conducive and is a 1-2 star rating. We have no-complain on others.
- Verified traveler (6/5): Simple with no requirment - It’s clean. The aircon is just beside the room which is very noisy at night.
- Verified traveler (8/5): - bed linen a bit dusty..but i'm not usually at room that i forgot to ask them to change it out
- Chik Weng (6/5): Nil - Satisfactory
- Verified traveler (4/5): - Hotel is rigid on checking in or out time failure which extra charges will be incurred. Not much of flexibility. Furthermore, the reception is located at one small corner or corridor is looks more like a budget hotel
- Verified traveler (6/5): Walking distance to shopping mall - Hotel room and cleanliness were average. Hotel does not have food for room service. Hotel does not have other facilities like gym, pool, restaurant, etc. Hotel does not have an actual lobby. The entrance to the building leads to a lobby for another hotel. A small check-in/check-out counter is located at the basement lift lobby for this hotel. Gives a dodgy feeling.
- Cheng Poh James (8/5): A convenient short stay. - On the whole the stay was just average - neither good nor bad. Customer service is very average. Hotel location is very good. Condition of hotel is only average being a very old property.
- Verified traveler (4/5): Bad hotel - Not worth paying 388 where TV channel only had five local channel relation to not have extra China they don’t have CNN channel and also the room service is very bad
- mike (6/5): Nice on the surface, but rough around the edges - Room presented nicely from a distance. Sliding doors leading to the balcony did not close & seal properly letting in heat and noise. The split system rattled on the wall when used in hi speed, condensation from the unit ran down the wall onto the floor. The sliding wardrobe doors did not slide and failed to close properly leaving the internal light on all night. Only one power outlet on the right bedside table, nothing on the left side. No instructions how to use the tv, DVD player & contoller in cabinet. Included free wifi in the package but not given the wifi password. All up an ok room for a short stay, however would be painful if longer than 1-2 nights, not really quality for money. Breakfast and other items not included in standard cost. Staff were polite and friendly.
- Derrick (10/5): Very nice rooms, warmly welcoming efficient staff - What can you add. Close to Sunway with all the attractions and shopping. Easy to get to the twin towers.
- Paul (10/5): You can ask for more with a 3 star hotel - Resort Suites at Bandar Sunway is next to Theme Park and Shopping Mall suitable for a small family.The staff are friendly and helpful. Have a broken refrigerator was replaced immediately. Have a broken kettle was replaced immediately. The room is equipped with a kitchen and the room is clean everyday.
- Elson (6/5): Hotel management too money minded - Below expectation. During Check in receiption warn on fine by hotel if found following: 1) Smoking in room or balcony gone Rm300 2) Found additional occupant fine Rm400 3) Car parking must pay Rm 7 not free 4) Late check after 1pm pay additional After this briefing i dont feel the mood staying this hotel again. This can be notify in a more polite manner.
- Verified traveler (4/5): - Problem with mosquitoes. Though hotel staff were quick to come up to spray the room and changed me to another room for second stay.
- Baihumon105 (10/5): Value for money - It's really value for money considering it has a kitchen.
- Verified traveler (6/5): Improvement needed - Not the best welcome experience i would say, from the point entering the car park and spent more than 45 mins to look for a space. Took the lift up to the reception and found out the check in location for Resort Suites is located at the basement (the same level as the car park) which is odd. I thought i have booked the hotel tower instead. Walked down to the basement again with my heavy luggage and was escorted to another floor to check in by the security personnel. Check in was moderately slow despite we are the only family checking in at that time, not putting customer service as priority. Gladly the room was clean and spacious with good amenities. The furniture and room settings are old and need to be upgraded, it is however functioned well. Would expect more with the price paid for this hotel.
- Any User (8/5): Great value and connected to Sunway Pyramid mall - Rooms are large and spacious. Apartment style so there are small kitchens where you can cook if you want to. Common areas of the hotel are not airconditioned so you might be a warm during check in but that should be a minor discomfort for most ppl. Property is connected to Sunway Pyramid Shopping Mall via an internal walkway so it's extremely convenient to reach the mall. It's like a less than 5 min walk after you exit the hotel lobby. However do remember how to get back to the hotel as Sunway Pyramid can seem like a maze. It's one of the largest shopping malls in Malaysia and most people inside will know not where the internal walkway is located. Parking is not free. As at April 2017 it is a 7 Ringgit per entry fee upon validating the car park ticket at the hotel lobby. However you can also exit the car park via its hourly autopay kiosk. So plan your exits with your car. If it's a short time period then pay using the autopay kiosk. If you've left the car overnight then pay the per entry fee. *Caution* Local Touch n Go users. DO NOT USE your TnG at the car park entrance if you're staying at this hotel. The hotel lobby staff cannot validate a per entry fee if you used your TnG to enter the car park. As I was parking overnight I had to go back down, exit the car park and re enter to get the normal paper ticket else my car park charges would have been very high. To the hotel management: please have a sign at the car park entrance informing incoming ppl about this problem.
Photos
