Mercure Newcastle Airport

Location: 2 Williamtown Drive, Newcastle, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Art gallery on site
• Wine release events
• Reception hall
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Standard King Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Wine or champagne
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Standard Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Wine or champagne
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Free gym access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Nathalie (8/5): Very tranquil and convenient - Location very convenient next to airport. Staff are very helpful. Beds are comfortable and rooms are clean No balconies or outside areas to seat and enjoy the air…
• Jan (10/5): Convient with great staff on check-in, check-out and room service. - Short walk to airport. No need to rely on taxi although would feel like a distance with too much luggage. I had one mid size piece on wheels and a backpack. With the pathway this was very doable. A little pricey.
• judy (8/5): Airport accessibility - Proximity to the airport. Pleasant, helpful staff
• Gabriel (10/5): Perfect place to stay, breakfast was perfect and will be staying again - That it was close distance to the airport and th service at the hotel was perfect. The only down side was about paying for parking however I would say since it’s at an airport parking is limited will come at a cost which is understandable.
• DARREN P (10/5): -
• Jodie (10/5): -
• Christine (8/5): - Location for our needs Food
• Kay (9/5): Brief but enjoyable - Very kind and professional staff
• Brian (8/5): -
• Lyn Jay (10/5): Would go there again as long as parking remains free ,great location when flying in or out,so easy . - Room lovely ,room service delicious ,quiet location . Gave us free parking but normally you have to pay. All parking should be free once you pay for room, On book out entered wrong room number but was quickly sorted ,Late check out good idea.
• Ken (9/5): - Loved the friendly staff and how everything was clean inside the hotel room. Loved that the staff were very helpful too.
• Grainne (9/5): -
• Vivienne (8/5): Great convenient stay with clean and modern amenities - So close and convenient to airport but didn’t hear a peep from our room noise wise. Room and all areas clean and fresh / inviting, staff so accommodating and friendly Charge points / power points not near bed
• Anne (10/5): Lovely spacious room - good restaurant and an easy walk to the terminal. - Was easy to find when driving into the airport. Room was larger than we expected [airport hotels sometimes have fairly small rooms.] Was very new and clean and had everything we needed. [lovely bathroom] Also liked that there was a restaurant downstairs where we could enjoy dinner and a drink. Was a short easy walk to the terminal with a good path. Also very close to return depot for hire car [which was right next to the terminal] It would be good if a shuttle to the airport terminal was available. The weather was fine for our early morning 15 minute walk to the terminal - BUT - if the weather had been bad [and with luggage] - a shuttle would have been handy.
• Bonde (9/5): -
• Adriana (10/5): Very good. -
• Denise (9/5): -
• Raymond (8/5): -
• george (7/5): Clean and quiet and very handy to Airport - No tsfr to airport and lack of direction as to ro0ute to follow weh walking to Ap
• Timothy (10/5): Good - Desk service not helpful
• Bettina (5/5): Ok for a night stay - Close to airport Poor lighting
• Scott (10/5): Very relaxing and staff was absolutely wonderful - Was very clean and comfortable
• Anne (8/5): -
• Lucinda (9/5): -
• Alyson (7/5): - The cold shower at 3.30am and the lack of concern when the front desk staff member was advised put a dampener on an otherwise pleasant stay 🫠
• Tina (10/5): Emergency accommodation after late flight cancellation - Proximity to airport was very convenient. The apartment was clean. Breakfast option was good.
• Allen (10/5): Great location to the airport so clean and great restaurant - Great staff at check in, so helpful to get our rooms on the same floor and close to each other just so we could assist our elderly parents if required, dinner in the restaurant was great. All was good
• Sharon (9/5): -
• Rhonda (8/5): - Very clean and comfortable room
• Heather (10/5): Clean comfortable and friendly - Location had an early morning flight and breakfast available from 5:30 am Price was a bit stiff had to go through a 3 rd party to get a better rate but was still over priced
• Margaret (8/5): Great location & great people! - Staff were very professional , friendly & very helpful Had problem with room key car but staff responded quickly & arranged room change
• Ronald (10/5): Due to unforeseen circumstances I arrived well before check in time not expecting to be able to check in however staff w -
• Venessa (10/5): - The staff were welcoming & very helpful. Convenient just 1 minute into the airport, the room was immaculate & the soundproofing perfect, it was a quiet & relaxing night stay before our early plane flight to Melbourne
• Jan (9/5): Very much enjoyed our overnight stay with excellent staff all of which made the early morning flight so much better - Great hotel .. clean, very accessible to the airport and the staff are wonderful
• Louise (9/5): -
• Mori (8/5): - It was very quiet. The bed was comfortable. The staff were good. The air conditioning in the room was adjustable, but it was not working properly. On the first night, we set it to 23°C, but later when it got cold, it had dropped to 18°C. On the second night, we turned it off, and the temperature was good. There was an extra $15 charge per night for parking.
• Alessandra (8/5): Large clean comfortable room in a good location - Good location. Easy to eat at either the restaurant on site or a short drive to other options Paying for parking as an additional cost. No charging ports for phones unlike most newer motels have
• Sonya (9/5): - Room was beautiful. Restaurant meal was very nice and all staff were great. Super easy to pop over to airport for flight next morning. Pillows need replacing, they were either soggy nothing or a high hard lump.
• louise (7/5): Yes I would stay again for convenience but definitely overpriced . - Proximity to airport car park ; was clean & comfortable. It seems souless , in foyer , reception , restaurant - all black / white/grey , no colour except for dried faded pink flowers . Tired looking staff at 8.30 on a Sat night - asked for an upgrade - ‘ difference is you get a king bed or 2 singles ‘ . Fellow in restaurant pleasant but the place was empty . Simple , good food , a meal
• Filo (10/5): Best - The dinner was lovely with kind and excellent service. Very kind staff. Everything is good
• Ben (10/5): -
• Fiona (10/5): Fabulous - Staff fantastic
• Sue McGuire (9/5): Best way to stay before you fly - Very comfortable bed. Not a large room.
• Donald (9/5): Competent staff, clean, nice food, shuttle worked for us and parking cheaper than airport. - So close to airport Nothing really. A good Accor property.
• Tracy K (10/5): Couples getaway - Great location next to the airport, the room was comfortable. We had dinner in the restaurant which was lovely, the staff are very friendly and attentive.
• Adrian (9/5): - Great amenities great staff Body wash in shower incorrectly installed
• Jillian (9/5): Easy access to airport and very clean hotel - Room was very clean and comfortable also spacious Beds were very comfortable
• Kiara (5/5): - I booked there so I wouldn’t miss my flight, the roads into the Mercure flooded, the brand new roads and no Ubers or taxis would drive through and I could only get to the airport if I walked through the flooded water, luckily a tradie was leaving in a big 4WD and I was able to offer a complete stranger $50 to drive me 300mtres up the road
• Peter (8/5): - Location Hard bed
• David (8/5): - Excellent, quiet, comfortable room. Good chain hotel, but light on amenities. Bar/room service closed at 10pm.
• Jody (9/5): Excellent jump of point to start a vacation. - Very comfortable and clean
• Virginnia (10/5): Personable, helpful staff with clean comfortable room. Food options were good & tasty. - The food options were great. Front of house staff friendly & competent. Housekeeping staff were lovely & informative. I was comfortable so have no complaints.
• Ethan (10/5): -
• Trudi (9/5): - The Hotel is great . The dinner was excellent, excellent meal. The room clean and tidy. The beds were a little hard, but that's my preference
• Matt (9/5): -
• Russell (8/5): - Friendly, helpful staff. I knew what the accommodation would be like, because I know the brand. It would be better if it had a pool.
• Julie (10/5): -
• Lydia (10/5): - Clean convenient and quiet Na
• anna (8/5): Impressed - The evening I arrived there was a black out of electricity in the area so there was no power for several hours. Staff managed the situation in a very professional and friendly way and were very accommodating to everyone. Parking was great.
• Trevor (10/5): Very convenient being right at the hospital, being able to get food, clean room, comfortable beds all within walking dis - Location was a winner
• Margaret (6/5): -
• maddi (7/5): Overall, a very pleasant stay that was booked at short notice and exceeded expectations. - The room was excellent and very comfortable. The staff were friendly, welcoming, and helpful throughout the stay. food wise it was good just would like a few more options. bed was a bit on the hard side
• Morgan (8/5): -
• Glenn (10/5): -
• Geoffrey (6/5): -
• Paul (1/5): -
• Lisa (8/5): Close to airport, comfortable bedding, nice staff and food - Close to the airport No bedside tables
• Dennis (10/5): -
• Pam (7/5): -
• Tammy (7/5): Wonderful staff and food was good - Location and gum Nothing in room to explain in room dining, WiFi etc
• Peter (8/5): -
• David (10/5): -
• Ann (10/5): Excellent - Staff were lovely very accommodating, food was lovely very clean and a king size comfortable bed. Nothing
• Matt (8/5): -
• E (9/5): comfortable and made to feel welcomed so cheers guys - Alex at reception was awesome and went out of his way to make us feel valued, we asked for a few changes and he accommodated us right away so Alex my friend, thankyou. You should be promoted for you professionalism. Robbie at breakfast was also awesome, we've known Robbie for 5+ years and has always being fantastic with service and making us feel welcomed, until next time Robbie, cheers
• Susan (10/5): The hotel was very well appointed, the room comfortable and the restaurant great food -
• Amie (10/5): Comfortable, lovely staff - Everything Nothing
• antonio (5/5): -
• Alexander (9/5): Accommodation fantastic restaurant needs improvement - Rooms and Staff were wonderful The young gentlemen Named Alex was fantastic and very helpful and polite Meals where a little underwhelming for the price was not impressed
• Brooke (9/5): Great spot, recommend if you have a late arrival or early departure - Really clean, great location with the airport a short walk away Nothing
• James (8/5): -
• Mark (10/5): - Exleant Everything
• Tomas (8/5): -
• Jane (10/5): Convenient and comfortable - Room was clean and quiet. The restaurant was great. No complaints
• Julia (8/5): I will not need to stay again, but I would recommend it to friends and family. - All extremely professional, and attentive to needs. Meals were well-presented and tasty. Room was clean both stays. The second stay, I found the divan bed unstable (I slipped onto the floor!). the mkattress slipped off.
• Bambi (10/5): -
• Donna (9/5): -
• justin (10/5): -
• Tony (6/5): Poor - Upon arrival I was informed that the room had not been paid for, I had the receipts of payment and tried to show the male receptionist but he was adamant that it hadn't been. I was made to wait for 30 min and I had asked him to check against the confirmation number that I had but he still didn't do it. Then finally around the 45 minute mark he found that the room had been double booked and in actual fact it had been paid for. And for the inconvenience I was offered nothing in return even though the kitchen was still open,I hadn't eaten and I'd waited for his mistake for 50 minutes. So very poor form and I and anybody else I tell will not be returning to the Mercure.
• colin (8/5): -
• Fran (10/5): -
• Wendy (10/5): -
• Kate (10/5): - Location perfect for a early flight, beds comfortable and clean
• Guadalupe (5/5): Only okay - It's near the golf club we wanted to go to Too far from anywhere
• Nicola (5/5): - room and clealiness very overpriced
• Gaylene (10/5): Great airport accommodation. - Close to Newcastle airport. Had late check in. Staff were friendly. Accidentally left something behind and were contacted. Great service.
• Liam (8/5): Pricey - Location Pricy
• Nicola (10/5): A great place to stay after a late flight. - Easy check in & very close to the airport. Nothing
• denise (6/5): continent. Would use the hotel again if in newcastle - Good location breakfast standard For the monies paid I did expect a little more comfort
• Patricia (9/5): -

Photos