Hotel Mary Carmen

Name: Hotel Mary Carmen
Address: Avenida Cevallos y Martinez, Ambato, ec

Location: Avenida Cevallos y Martinez, Ambato, ec

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a long day of exploring the beautiful Tungurahua Province.

Authentic Regional Cuisine
Savor the flavors of the region at our specialized restaurant, offering a taste of local cuisine that will leave your taste buds wanting more.

Convenient Amenities and Services
Enjoy a seamless stay with access to a fitness centre, tour desk, shops, and complimentary parking. Our attentive staff and ironing service ensure a stress-free experience for all guests.

Book your stay at Hotel Mary Carmen now to experience the perfect blend of comfort and convenience during your visit to Ambato!

Policies

Check-in: 12:00 AM - 12:00 AM

Check-out: 12:00 AM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Packed lunches
Currency exchange
Hammam
Karaoke
Squash
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Allergy-free room
Kid meals
Evening entertainment
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Broadcast Live sport events
Pub crawls
Happy hour
Supervised childcare/activities
ATM/banking
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Private picnics
Wine release events
Reception hall
Secured parking
Garage
Health or beauty spa nearby
Hosted evening meal (reserve)
Guest education on local ecosystems and culture
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Standard Double Room

This double room's standout feature is the sauna. The spacious double room offers soundproof walls, a seating area, as well as a private bathroom boasting a walk-in shower and a hairdryer. Featuring outdoor furniture, this double room also features a wardrobe, parquet floors and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Family Room

The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
Honeymoon Room

1 Queen Bed
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - Bathrobes and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Doorbell and phone notification
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Shower grab bar
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Business Room

1 Queen Bed
Overlooking the city

Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - Bathrobes and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Wheelchair-width doorways
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height bed
- Shower grab bar
- Doorbell/telephone notification
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Suite Senior

1 King Bed
Individually decorated room

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Shower grab bar
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Suite Senior

1 King Bed
Individually decorated room

Layout - Bedroom and living room
Relax - Fireplace
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Fireplace
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Shower grab bar
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Family Suite

1 King Bed and 1 Double Bunk Bed
Individually decorated room

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 5 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Shower grab bar
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Suite Senior

1 King Bed
Individually decorated room

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, a down duvet, and a pillow menu
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heated floor (bathroom)
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Laptop-friendly workspace
- Heated floor
- Lowered electrical outlets in bathroom
- Shower grab bar
- Doorbell/telephone notification
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Superior Double Room

Guests will have a special experience as the double room offers a sauna. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious double room provides a flat-screen TV with cable channels, a mini-bar, a seating area, a wardrobe as well as mountain views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive Suite

Guests will have a special experience as this suite offers a hot tub and a sauna. This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This wheelchair accessible suite features soundproof walls, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Dining area
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Triple Room with City View

This triple room features a sauna. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The triple room provides a seating area, a wardrobe, parquet floors, a flat-screen TV with cable channels, as well as mountain views. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Family Room

This family room features a sauna. Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. Boasting outdoor furniture, this family room also features a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 4 beds.

Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Single Room

Including a TV set and a telephone line, this room has a private bathroom that provides a hairdryer.

Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Double Room

Including a TV set and a telephone line, this room has a private bathroom that provides a hairdryer.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Presidential Suite

Including a seating area, a sofa, TV set and a telephone line, this suite has a private bathroom that provides a hairdryer and includes a bathtub. A safe and iron are also available. The suite has a themed décor resembling a zebra.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- CD player
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Presidential Suite

The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Private bathroom
Presidential Suite

The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Private bathroom
Presidential Suite

The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Private bathroom

Guest Reviews

Marco (8/5): -
Francisco (6/5): - .
Graciela (6/5): - me gusto la etencion!!el desyuno no tiene obciones mas que un menú, el spa no funcionaba!!el hidrosauna nunca calento !!
Carlos (8/5): Cambiaron precio de reserva - Todo bien, pero cambiaron el precio de reserva que era de 59 a 67,85
Enrique (10/5): Excelente - Cómodo Confortable
Jose (10/5): - Personal muy amable. Buena ubicación.
Sebastian (6/5): Pleasant -
Elizabeth (10/5): Everything was wonderful - I liked everything
Elizabeth (10/5): Every time I visit Ambato I stay in this hotel - I love the property No AC
Russel (10/5): Exceptional -
Bernard (7/5): Good -
Carlos (10/5): Exceptional -
NayiU (10/5): Amazing experience in Ambato - This is the best hotel I and my wife stayed in Ecuador. Everything was perfect... Hotel is located in the city center so you can easily reach all sightseeing places, do your shopping or simply relax in one of close-by parks. Hotel is beautifully constructed with inside court so you do not need to worry about noise coming from outside. Our room was large and well appointed. Both room and bathroom were sparkling clean. Bed was very comfortable. We had breakfast in hotel's Parque Café and it was very good. All hotel staff that we interacted with was very professional and polite. We are definitely planning to stay in this hotel again
Gabriel (10/5): - Convinient!!!
FrancisStDiego (2/5): Motel-feel, staff inadequately trained, and poor management - I traveled to Ambato on a leisure trip with my partner and initially stayed at a different hotel on the same plaza that Hotel Boutique Mary Carmen is located on. A colleague of ours recommended that I try Mary Carmen, so I decided to change from the initial hotel to Mary Carmen and spent 3 nights at the hotel. Upon arriving at the hotel, I asked the receptionist to show me the Executive Suites that were available, since I'd preferred to avoid gaudy or loud decoration. Each floor is thematic, and each room has an interior design to match its floor. Some of the rooms are more neutrally decorated, while others are heavily themed. As far as its layout and thematic approach are concerned, this hotel is similar to the Japanese "love hotels" (for the reader who is not familiar, "love hotels" are discrete motels, usually with thematic rooms, frequented typically by sex workers and/or budget travelers). After picking out a room that was, in my opinion, more tastefully decorated, I went downstairs to finalize the reservation. At this point, the receptionist charged me for the full stay, which seemed odd; typically, a guest pays the stay (including food and other charges) at checkout. After checking in, I left the hotel to visit local attractions and came back some hours later. The receptionist then informed me that they had water/plumbing issues in the room I'd selected, and asked me to move to a different room. The new room was exactly what I was hoping to avoid in terms of decoration and overall motel feel. Given this change, I decided I would leave the hotel a day sooner than originally planned. I told the receptionist that I might be checking out a day earlier than anticipated, and asked her how the reimbursement would work (because they'd already charged me for the full stay). She said there should be no problem and that she would review with management the next day -- evidently there was no sense of urgency on her part. The next day, I followed up with the receptionist who then had her senior colleague tell me that there was no way they could reimburse me. She explained that if I wanted to do that, it would have to have been reported and reimbursed the previous day (i.e., the day that I actually asked the receptionist). They apologized for their mistake, blamed the mistake on the fact that the receptionist was new, and offered only two "remediations": take hotel credit for a future stay, or spend the credit that I have at their restaurant or boutique. However, they refused to reimburse me for a mistake they admittedly made. Note to the consumer: When a hotel makes a mistake, they admit to that mistake, and they choose not to rectify it, it is a big red flag. Note that reimbursing expenditures made with a credit card is a normal operation and is not technically precluded by anything. Mary Carmen's failure to reimburse me was not because they could not ... it was because they chose not to. This is what I would expect from a motel or low-budget accommodation. Hotel Boutique Carmen looks, feels, and is managed like a low-budget accommodation. In addition to this bad experience (which was the lowlight of my stay), it was evident in other ways that the staff were inadequately trained. For instance, the staff called me at 9:15 PM to ask if I'd like to have a complimentary tea. The sentiment is appreciated, but it's imprudent to be calling at odd hours like that, especially at a hotel where people might be trying to rest. Another example was when I ordered a bottle of wine. The staff arrived at my room, presented the bottle, and then explained to me that they didn't know how to use the bottle opener (cork screw). I don't mind giving a helping hand, opening my own bottle, and teaching staff how to use it. But the hotel should be embarrassed at their failure to train staff in the most basic tasks. As a final example, while eating breakfast, I had the waiter at one point come to serve me without his face mask. And during a subsequent breakfast, I had a mask-less manager approach me to ask how my stay was. And on the topic of COVID preventive measures, the hotel has no sanitization requirement or control at the entrance ... at least not one that they enforce or adequately staff. As compared to the other hotel that I stayed at, where there is a doorman in charge of taking your temperature, spraying your feet, and spraying your hands, Mary Carmen allows people in and out without any such preventive measures. In summary, this hotel is far from delivering the kind of luxurious service that the "boutique" denomination implies. It is just another hotel, distinguished by gaudy decoration, and with an approach to managing and staffing that doesn't even compete with a motel.
250seanc (8/5): A Hotel with some color and funk...Very Cool Place.... - This hotel is very cool and funky.... Each floor has a different theme. The spa is great place to relax, it has a couple hot tub and wet and dry saunas. The breakfast was not that good, but is included. The staff was great, especially Carlos one of the managers. Well worth the stay....Also the location is close to all the cool nightlife and cafes.
sharollf (10/5): Excellent location ... - Excellent location ... This charming hotel I found it after I walk many others but this hotel is really unique. Thematic has a traditional ambato and the rooms are great the food is rich spa is small but very relaxed. It is the only hotel in ambato recommended.
roshanv283 (10/5): the best staying - During my staying I realize the service inside the hotel was great,specially the Reception staff they were incredible.In the other side the room was wonderful to me very comfortable.It was the first time for arriving to this place so that I took a tour sorround the province and the guiding was very professional.....!!!