Excelsior Hotel & Spa Baku

Location: Heydar Aliyev Avenue 2, Baku, az

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Packed lunches
• Table tennis
• Currency exchange
• Chapel/shrine
• Squash
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Allergy-free room
• Coffee Shop on site
• Fruits
• Steam room
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Tennis lessons on site
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior King Room

  This double room features a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Trash cans
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite With Balcony

  Luxurious suite, offering separate living room, flat-screen TV, DVD player, walk-in-wardrobe and balcony. Bathrooms feature guest toilet and spa bath.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite

  Spacious, classic-style suite with separate living room, flat-screen TV, DVD player and walk-in wardrobe. Bathrooms have a guest toilet and spa bath.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Presidential Suite

  Guests must be 18 years of age or older to make a reservation for the Presidential suite.

  Max Occupancy: 7 (7 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Linen
  • Dining table
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Room

  This double room features a hot tub. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Trash cans
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Twin Room

  Modern, stylish room with elegant seating area. Bathrooms feature a relaxing spa bath.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Emil (5/5): Passable -
• Nasser (8/5): Would definitely come here again - Very friendly staff and antique design Since it is a little dated, some items require maintenance
• Rashid (6/5): Pleasant -
• Vusal (6/5): Pleasant -
• Samed (5/5): Not worthy of value - The breakfast and gym facilities were good Superior Room was very dusty and small. The size of the room was more suitable for Economy room. Neither staff, nor Booking personnel were able to upgrade my room. 155,60 AZN is way too much for this type of experience
• Hammad (10/5): Exceptional -
• Hammad (10/5): Exceptional -
• Murvat (10/5): Exceptional -
• Charoskhon (9/5): Superb -
• Irem (10/5): - Das Personal ist sehr sympathisch und stets bemüht, die Wünsche zu erfüllen. Alle sind sehr hilfsbereit, wenn Fragen sind bzw. kleine Probleme entstehen, z.B. als mein Schuh kaputt ging, hat ihn mir ein Techniker dort kostenfrei repariert. Man fühlt sich rund um wohl, wie zu Hause.
• Dhurga (2/5): Very poor - No basis facilities like toiletries and staff don’t response properly
• Akash (1/5): Bad -
• Lynette (3/5): Poor -
• Tamal (1/5): This hotel star rating is misguiding, don't stay here. - Only the hotel location is good, other than that nothing else I can think of which I can say is good. Very very old property, no maintenance at all. Door handle will come out in your hands, there is no water flow in washroom so you will not enjoy bath, breakfast spread is nonsense, staff not helpful.
• Malik (1/5): Bad - Nothing Bad experience with excelsior hotel. Atleast they should have bidets/muslim showers in the wash rooms as its a muslim country. This facility is available in almost all over baku hotels and public places. Hygenically it was not recommended.
• Orkhan (7/5): Good -
• Muzaffer (8/5): - War gut
• Muhammad (8/5): Very good - Nice view and location and value of money
• Mohamed (3/5): Poor -
• Thomas (2/5): Very poor - Employees are not friendly at all. No response to requests. Old hotel.Furnitures with Stain .
• Murvat (10/5): Exceptional -
• Tariq (1/5): Very noisy could not sleep - Location is good Very noisy rooms as the windows are on the main road.
• Moe (9/5): Superb - had a wonderful stay at this hotel. The room was spacious, clean, and beautifully arranged. The staff were incredibly kind and welcoming - they treated me with great respect and warmth. I truly appreciated the hospitality and would definitely come back again. Highly recommended!
• Max (4/5): Not the worst stay. But definitely not worth the money for all the factors. Will not stay again next - Spacious room, comfortable microclimate (ventilation and air conditioning worked) Overall comfortable bed and pillows. Water, kettle and tea in the room. A separate plus - blackout curtains. The hotel used to be very advanced. Now everything needs renovation. The furniture and floors are worn and creaking, the wall decoration is also tired. The room is cleaned by the floor, the walls, frames and window sills are dusty (asthmatics will not like it). Breakfasts are frankly bad, meager and not tasty. Natural coffee only for an extra fee of 3 dollars / cup. The hydromassage bath is faulty, all the plumbing barely worked (the typical shower did not switch well), the water pressure was constantly changing. The spa area is not only for guests, but people also come there to swim with a subscription like in the Fitness center. So there are a lot of people. For some, a separate men's and women's area in the sauna will be a plus.
• Anonymous (1/5): Bad -
• Guluzade (8/5): Very good -
• Tony (5/5): Passable - The room was excellent.Gym and pool very good. We booked hotel after viewing pictures of lovely outdoor pool and the temperature was 30c. Sadly, pool was closed.Permenently according to reception but seasonally from msnager. Restsurant was poor, I was the only guest and had to go to the kitchen in the end to ask if I could pay as waitor hsd disappeared.
• Caner (6/5): Pleasant - worth for money, staff was friendly. The room smelled of damp or something I can't describe.
• Mehmood (10/5): Exceptional - Perfect stay perfect Vibe love to visit again
• Anonymous (5/5): Passable -
• Othman (2/5): AVOID AT ALL COSTS. Thanks to ALLAH , I only booked for 1 night . - Nothing or may be only the jacuzzi Quote my words ( do your self a favor and avoid this hotel ) So where to start from: - receptionists in the afternoon shift were unhelpful and can not communicate well in English - rooms need maintenance , torn furniture , rain shower and hair dryer not working and A/C fan has noisy sound which need to be fixed ,we asked afternoon staff to change our room but they refused and their excuse is that maintenance is working on the issue and it should be fixed by 10 pm (guess what , issue was not solved ) so we talked to night shift staff ( receptionist ) and explained the situation and the receptionist was professional, room was changed after midnight !!! ( despite reporting the issue immediately after check in time around 3 pm ) - outdoor pool out of service ( was not mentioned during booking) - small lobby - Isolated Location ( several app taxi refused pick up and drop off to /from city centre ) I am serious. - can not imagine how this is a 5 star hotel !!!
• KIVANC (6/5): - 10 sene önce bu otele gelmiştim.O zaman mobilyalar yeniydi.Temizdi,bakımlıydı.10 sene sonra hala aynı mobilyalar.Odalardaki koltukların yüzü bile değiştirilmemiş.Ufak tamiratlar yapılmış.Otel eskimiş. Spor salonu çok iyi.Havuzu güzel.Hemen yanında spa var.Konumu ideal.MErkezin biraz dışında.Arabayla çok yakın ama yürünmez.
• Anna (10/5): Lovely stay in a beautiful hotel - I like the ambiance, the rooms, the breakfast and most especially kudos to Nigar, Elsa, and the rest of the staff who are so nice and always available when we need something. This has been a wonderful experience for the second time I still would love to stay again when I come back to Baku.
• Emil (4/5): Disappointing -
• Ali (8/5): Very good - Comfortable very good staff and very clean Breakfast
• Karolina (10/5): Good value for money - It was a great value for money. Staff is friendly; We had late flight and could use hotel properties until then to store luggage, enjoy spa & take shower - which was great; breakfast was also good; room was big and spacious Hotel is a bit old but it was a good value for Money
• Fuad (10/5): Exceptional -
• Murvat (10/5): Exceptional -
• Murvat (10/5): Exceptional -
• Vansh (1/5): Misleading Staff, Poor Service – This Is Not a 4-Star Hotel - Nothing because the dislikes took over the likes. This was hands down one of the most frustrating hotel experiences I’ve had. We were a group of 4 staying in 2 rooms at Excelsior Hotel Baku, and the service was nowhere near 4-star level. On Day 1, we kept calling for basic amenities like water, towels, and toothbrushes. No one showed up. We even went to the reception multiple times, and still nothing was delivered. When I tried to speak to someone about it, there was no manager on duty, and the receptionist cut me off mid-sentence to help another guest. Because of all this, we couldn’t even take a proper shower and ended up delaying our entire tourist schedule. We decided to stay the second night since we had already paid — and to our shock, the issues continued. There was no bellboy, no luggage assistance, and staff were either unavailable or simply unhelpful. To make it worse, there was a serious billing issue: On the first day, I was charged an amount and explicitly asked the receptionist 4–5 times if this was the full payment for the entire stay. He assured me repeatedly that it was. Now, during checkout, I was told that it was actually only for one night, and I was charged again — essentially blindsided at the last moment. This level of miscommunication and unprofessionalism is absolutely unacceptable. For a hotel that claims to be 4-star, there was no standard of hospitality, no accountability, and no proper management. I will recommend everyone to avoid this hotel. There are much better, more honest places to stay in Baku.
• Anuradha (10/5): Exceptional -
• vanshp613 (2/5): Worst Hotel Experience – Rude Staff, No Manager, and Zero Service - Rude Staff, No Manager, and Zero Hospitality – Horrible Stay! This hotel has been a complete disappointment from the moment we asked for basic amenities. Since early morning, we’ve been requesting water, towels, and toothbrushes — over the phone and even in person at the reception multiple times. And still, nothing has been delivered. When I personally went downstairs to complain, there was no manager available. The receptionist couldn’t care less — cut me off mid-sentence to attend another guest, and brushed off the issue like it didn’t matter. That level of rudeness is absolutely unacceptable. Because of their poor service, I couldn’t shower, our plans got delayed, and now we’re stuck here because we’ve already paid for the second night. Honestly, we’re worried about what else might go wrong. Avoid Excelsior Hotel Baku — this place is all show, no service. It’s been one of the worst hotel experiences of my life.
• hasan (4/5): - Genel olarak otelin bakıma ihtiyacı var odalar ve genel alanı bakımsiz kahvaltıya alınan ücret fazla ve kahvaltı çeşitleri f&b
• Atta (10/5): Exceptional -
• Anonymous (9/5): I enjoyed my stay a lot. The hotel is really wonderful and clean. My special thank goes to Nigar on the reception desk f - So cosy and quiet Lack of staff to help when checking in and out
• Anonymous (7/5): Older hotel, but better that some other hotels that I have encountered - The bed was clean and comfortable. The bathroom was clean with plenty of towels. The room was quiet with a nice view.ff I did not try the breakfast nor used any of the amenities that the hotel has to offer. The TV had some channels in English. Helpful staff. Good price.
• Anar (10/5): Exceptional -
• Azer (9/5): Superb -
• Badreldin (10/5): Amazing - Was awesome Nothing to be honest what i didn’t like that i left them 🥹
• Andre (8/5): was good but for the price expected more - NA the bathtub wasnt working correctly, aircon didnt cool the room correctly,
• Wajeeha (8/5): Very good -
• Verified traveler (10/5): - Wonderful property. Good amenities.
• Simeon (10/5): Exceptional -
• Rashad (10/5): Exceptional -
• Verified traveler (10/5): - Veldig bra hotell og fantastisk service
• Simeon (10/5): Exceptional -
• Abdulrahman (4/5): Disappointing -
• Irfan (2/5): - The hotel did not have air condition facility despite temperature being 27 degrees celsius in the room. After multiple complaints still the manager refused to start the AC. After all, I wasted my one week of stay and left early. Neither did I get a refund from the hotel. unsympathetic staff
• Rauf (10/5): Exceptional -
• Rauf (10/5): Exceptional -
• Rauf (9/5): Superb -
• Simeon (10/5): Exceptional - Atmosphere it’s nice Everything vas best
• David (7/5): Good -
• Beska88 (8/5): Very good -
• Elena (10/5): Exceptional -
• Zainab (10/5): Exceptional -
• Shaikh (10/5): Exceptional -
• Ahmed (1/5): Far away from center and bad employees - Style Receptionist
• Faheem (6/5): - Its not wonderful experience 😕 i booked superior kingsize room
• Stan (2/5): Lovely hotel but God Awful staff - Staff are incredibly rude and unhelpful. Namely Turgut wo told us to leave the hotel and come back at check-in and that we were not allowed to wait around the hotel for check-in or use the facilities in the meantime.
• Simeon (10/5): Exceptional -
• Fathali (10/5): It’s a lovely place taxi to the town is about 4 dollars - Everything specially spa and pool Nothing
• Perviz (10/5): Exceptional -
• Mohammad (7/5): Good hotel, bad service. - The property’s rooms are incredible. Huge rooms, nice view of the Heydar Aliyev Building. They’ve got nice beds and jacuzzi in the rooms too which is amazing. If you’ve already seen the old city, and don’t want to travel to old Baku and only do day trips, this is the place for you. The service isn’t too great. If booking, expect no bell boy to help with your luggage, you’ll need to carry it on your own. Small service to the reception for a bottle of water takes well over an hour, receptionists can be moody and keep typing away at their laptops when you’re trying to ask them questions and don’t even bother looking up.
• stanb704 (2/5): Lovely facilities, Awful staff & Awful service. - Hotel is of a high standard of decor and finish with good facilities, however the staff are completely inhospitable and plainly rude. Completely unwilling to help and should not work in the hospitality sector. We arrived early to the hotel not expecting to be able to check-in, but expecting to be able to use the hotel facilities while we wait, as is the standard accepted practice in other establishments. The front of house staff namely 'Turgut' instructed us we were not allowed to use the facilities of the hotel and told us to "conduct our business and come back at 3" we asked if we could eat and drink at the restaurant (which we would have had to pay for) but was told "leave the hotel and come back at 3". Not only is this policy unacceptable for a hotel that presents itself as being luxury, but the tone and manners in which the staff treated us was unlike any experience I have ever experienced in a hotel as low as 2 or 3* let alone a supposed 'luxury' hotel. DO NOT BOOK THIS HOTEL UNLESS YOU WANT TO BE TREATED AS AN INCONVENIENCE.
• Natallia (6/5): Pleasant - Generally good value for the money paid. Very comfortable beds and clean bathroom During our check out we were asked to pay 9 $ for chocolates we didn’t touch in mini bar. Staff insisted we took them, it was very unpleasant. Dear hotel, Please check what you put in minibar and don’t blame your guests. All good impression was spoilt
• Jasim (8/5): Very good -
• Ramesh (10/5): - Nice hotel and friendly staff.
• Luay (6/5): - I asked many times to clean the room, alway delay and not clean good
• Ali (10/5): It was a peaceful staying in a comfortable and clean room, the staff is helpful - the rooms are clean and comfortable, receptionists are helpful, sportscenter is awsome the hotel is far from the city center but there are so many good local restaurants around
• Olga (10/5): Great value for money - Clean and good size rooms, friendly staff Breakfast was a bit basic, but you still can find something to eat. If you like walking, be aware that the property is a bit away from the city center.
• Murvat (10/5): Exceptional -
• Juma (5/5): Very unaccommodating - Location facilities and ambience They were too rigid in their rules...I bóoked 2 rooms for my family of 4, 2 adults and 2 kids age 7 and 17..one king and one twin ....there was an error in the the booking made via booking .com age showed as child's age 2 and and a single occupancy king room was booked ... Now any other place would have understood it was a technical error and would have accepted and accommodated my 17 year old child ...both the rooms could take in up to 3 persons ...however the hotel charged me an extra 55 manat per day for 3 night amounting to an additional 168 mnat to the hotel cost ...for stay and breakfast for 3 days even thought we did not have bf on the 3rd day as we had and early morning 5.30am checkout ....when we asked if they could pack some sandwiches for us they said it would cost and additional 15 manat per sandwich amounting to an additional 60 manat ...we decided against the sandwiches ...not accommodating at all . Ideally the should have refunded the third day bf cost charged for my son at least
• a.aydin (6/5): - It is an old hotel. It can be considered close to the center. Transportation is easy. You can find a taxi in a short time. Moreover, it is very economical.
• Fareed (6/5): - Rooms are clean and soundproof, but the furniture is old and worn. Breakfast offers very limited options. Overall, it's an average hotel.
• Faisal (10/5): Exceptional - Amazing hotel wonderful staff properly managed you guys are lucky if you get the booking in this hotel.
• Sabina (10/5): Exceptional -
• Imdad (9/5): Superb -
• Kasrashvili (10/5): Exceptional -
• Kasrashvili (10/5): Exceptional -
• Kasrashvili (10/5): Exceptional -
• Gulsehar (5/5): Kinna okay..nothing exceptional - Location was good but very far from the center city Rooms were very very small. No proper space. Morning breakfast didn’t had variety.
• Faisal (10/5): Exceptional - I really love this hotel staff and hotel all services are excellent guys close your eyes and book it.
• Rebecca (8/5): Very good -
• Abdul (10/5): It is possible to put a prayer carpet in the room and indicate the direction of the prayer - Good morning Staff very good and help full Front office staff good also Front office Jumqut he help full I will be back soon
• Murvat (10/5): Exceptional -
• Nizam (8/5): Very good -
• Nizam (8/5): Lovely Bed and Resturant staff and food was lovely. - The Bed is amazingly comfortable to sleep on. You can sleep for weeks ! Great food and nice restaurant staff! The front office staff were rude and need training on customer service.
• Ayman (2/5): Bad experience, will not repeat it again - Bad experience this time, the room and the facility needs to be improved, bad staff behavior, not clean at all , dirty toilet , providing u dirty blankets and the room service too bad , the Air condition cannot be controlled its out of order
• Ayman (2/5): Very poor -

Photos