Hermes Palace Hotel Banda Aceh

Location: Jalan T. Panglima Nyak Makam, Banda Aceh, id

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Karaoke
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Contactless check-in/check-out
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Mobile app for room service
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Water tubing nearby
• Bicycle-friendly property
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Grand Deluxe Twin Room

  Featuring free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious twin room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Business Room

  1 Double Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Bathroom - Shower, slippers, and free toiletries

  Practical - Safe, desk, and iron/ironing board (on request); cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available, bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Slippers
  • Stovetop
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bed sheets not available

• Junior Suite

  Featuring free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Executive Suite

  The pool with a view is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Toaster
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Double or Twin Room

  This air-conditioned room is equipped with a flat-screen TV, a personal safe and a mini-bar. It has a seating area, a dining room and a kitchenette. The private bathroom is stocked with a hairdryer, slippers, bathrobes and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Video
  • Private bathroom
  • Slippers
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Shimah (8/5): -
• CHADIA (10/5): Très bon hotel je le conseil - J’ai aimé l’emplacement le petit déjeuner, ainsi que la qualité de service du personnel de la réception qui m’a aidé sur différentes choses, notamment à récupérer ma carte bancaire qui avait été avalée par le distributeur de Banque, qui se trouve sur le parking de l’hôtel Rien
• David (10/5): -
• Aris (5/5): Still a lot to improve in order to be acknowledged as a 5 stars hotel. - The location isn’t bad. Quite convenient. There is a leakage in the closet. The towel is too thin for a 5 stars hotel. The staff can be more customer centric. The breakfast (suhoor) is too limited.
• Suzlinda (8/5): -
• saleh (8/5): - Very kind staff. Place is old, need renovation. Breakfast and dining not that good. A bit too expensive consideration property condition.
• Kishur (7/5): Comfortable stay at Banda Aceh - The room was good and clean The mini bar was empty and breakfast buffet was boring and lacked variety
• Milana (10/5): - Awesome included breakfast. Very comfortable Nothing
• Pradytia (8/5): -
• Ralf (6/5): - Comfortable bed and bed sheets Limited breakfast options, overcrowded on the weekend
• saleh (4/5): Great staff, not a 5-star hotel, very d facilities. - Very kind and helpful staff. Very old facilities, breakfast and food wasnt that good. No good value for the money.
• Ralf (6/5): - Comfortable bed and bed sheets Poor breakfast options, noise from next room, uncomfortable towels
• Tom (7/5): - Good value Only two bath towels - no hand towel and no bath mat Only one water glass
• Suhaila (6/5): 2 nites in Hermes - My room was upgraded to Junior Suite The food doesn't represent the 5 star hotel image
• Milana (10/5): - Pool, gym and breakfast buffet. Rooms are nice Nothing.
• Barus (5/5): Pengalaman di Hotel Hermes - Sebenarnya Stafnya Respon Cepat, Menu Sarapan Mantap, outdoor juga nyaman, yang paling beruntung bisa ketemu Kang Dedi Mulyadi (KDM) 😁😁 Pertama masuk kamar, tidak ada handuk, tidak ada ambal kaki, Internet TV hilang timbul AC kurang dingin ( mungkin karena listrik masih belum stabil ), lantai kamar mandi licin jika terkena air, bisa membahayakan. Dengan harga permalam hampir 1 jt menurut saya masih belum memuaskan.
• Marwan (1/5): - Niks De locatie
• Hie Lim (7/5): -
• Ashraf (1/5): - Nothing to like about this hotel. it is rated as 5 stars. it should be 1 star Poor wifi, we complained everyday and they try to fix it but it does not work Old furniture and fixtures. Old and not upgraded Bedding was not comfortable. Towels were old Shower drain was blocked. mentioned it to them many times with no resolution Very disappointing. Way over rated. Will never stay there again.
• Nurul Ain (6/5): - Not value for money. Stated 5 stars but not as expected
• Gina (7/5): A Solid Hotel Option in Banda Aceh - Hermes Palace offers spacious rooms and a comfy bed—great for a solid night’s rest. The breakfast menu is varied and satisfying. While the interior feels a bit dated, it’s still a decent base for exploring Banda Aceh.
• Hironori (10/5): -
• Jacqueline (6/5): Too much pizazz, very little substance - Location Facilities were very glitzy and not nice
• Kathryn (8/5): Great value - Large comfortable room and friendly staff. Lots of options for breakfast Location is not that central and the rooms are ready for renovation
• Dato Yusof (10/5): -
• Dato Yusof (10/5): -
• Ova (10/5): -
• KIM (6/5): -
• RSQ8 (8/5): Value for money - Great location Value for money Too old
• Halizah (10/5): -
• Shaik (7/5): good - location a lot of dlies in the restaurant
• Guislain (5/5): Not worth it! Old, no spa - Room size #No spa as advertised on booking.com #old furniture, towels.
• Barbara (5/5): Tegenvaller - De kamer en de gangen
• Mila (10/5): - All good
• Muhammad Haikal (3/5): -
• ANTOINE (9/5): Hotel très bien - Hotel assez standing par rapport à ce qu'on trouve dans cette région. La chambre était très bien. Piscine très bien aussi. Le personnel est très bien La cuisine est moyenne pour un européen. Le personnel n'est pas vraiment formé à nos coutumes. Difficulté de compréhension et nombreux malentendus mais c'est assez courant en Indonésie.
• Mustaffa (8/5): -
• Adrian (8/5): Pool - Great location fab traditional breakfast, staff were excellent great value for money would use again :-) Some TLC needed New towels needed so old they don’t dry anymore we had to use our sarong :-)
• Eric (8/5): Great hotel with good facilities. - Good value and the room was very comfortable. The bed was excellent.
• Imran (8/5): -
• Mohammed (10/5): - Great place to stay and great service personnel
• Saidatul (7/5): -
• Holly (10/5): Base to relax and swim whilst exploring Banda aceh. - Comfortably bed, nice swimming pool. Very helpful staff- the atm swallowed by bank card and the staff helped me to get it back. The rooms need a bit of work (for example there is peeling wall paper).
• JP (10/5): -
• Ahmad Kamal (8/5): -
• Saravanan (8/5): -
• Roslee Ramli (10/5): The best place to stay in Banda Aceh - Staff very friendly and cleanliness Luxurious and cleanliness
• Stephanie (8/5): -
• bonobus (9/5): - Me gustó que tuvieran bicicletas para los huéspedes para poder dar una vuelta por los alrededores. También me gustaron las zonas comunes. Quizás las habitaciones requieren de una actualización.
• Lyndsey (9/5): - Very good for a layover before heading to Pulau Weh. The staff were friendly and the rooms were spacious, clean and comfortable. Food in he restaurant was good. Tile loose in the pool which cut my daughters foot
• Rhodes (8/5): -
• bluesky967 (10/5): Muhteşem - Restauranttaki şef aşçılar en lezzetli yemekleri yapıyor. Banda açenin tek 5 yıldızlı oteli
• Shvon (8/5): -
• Jordan (1/5): Wouldn’t recommend - The location is good and the staff are super lovely. The property is old and not well maintained. I had two different rooms and both were dirty.
• Juraini Jaafar (9/5): -
• Mohamed (8/5): جيد جدا - الفندق جيد وقريب من المحلات التجارية والموظفين جيدين والغرفة جيدة لا يوجد شطاف في دورة المياه
• Roslee (10/5): -
• Stephanie (8/5): -
• Juraini (8/5): Pleasant Stay at Hermes Palace Aceh - A comfortable stay was experienced at Hermes Palace Aceh in the Executive Deluxe room, which was found to be spacious and clean. The service was warmly provided by the staff, and helpful assistance was always offered when needed. A good variety of breakfast options was served, and the food was enjoyed each morning. The pool was appreciated for its moderate size and calm atmosphere. Transportation was easily arranged using Grab or rented vehicles. Nearby eateries and grocery stores were easily accessed, and most local attractions and souvenir shops could be reached within 10–20 minutes, depending on traffic. Overall, the stay was made enjoyable and smooth. A return visit would definitely be considered. -
• Ulrike Johanna (4/5): -
• José (6/5): Prima voor een nacht, zou volgende keer direct doorreizen naar Pulau Weh - Het eten is goed Het ziet er vervallen en slecht onderhouden uit
• Ennie (9/5): -
• Bayani (6/5): Good value for money and comfortable stay - Considering that this is the best hotel in Banda Aceh, I’d definitely stay here again. Good buffet spread for breakfast, friendly front desk, concierge and guards. Spacious room. Outdated design but still better than the previous hotel we stayed.
• Aris (6/5): - The room is ok, but there is no toilet towel, the amenities are limited.
• Muhammad Hafitz (10/5): -
• Anna (3/5): -
• Christelle (2/5): Horrible, à fuir ! - Absolument rien. Je ne comprends pas pourquoi cet hôtel est vendu comme un palace. Je n´ai pas aimé que le personnel soit totalement indifférent. Que la chambre soit vétuste, insalubre ( papier qui de déchire, moisissures, robinetteries qui ne tient pas aux murs, une moquette extrêmement sale et puante, des traces sur les murs, une odeur globale nauséabonde) et être réveillée à 4h00 du matin par une odeur bien pire que celles des égouts. Le petit-déjeuner, quasi rien de proposé, buffets quasi vides, tables sales et couverts également. La piscine est fermée à 18h00 on ne sait pourquoi ce jour là, en tout cas c´était pour moi un hôtel de transfert ou je souhaitais me baigner 1 peu et bien rien en a été. Ah oui j´oubliais le dîner du soir qui n´a pas pu être pris avant 21h00. Je ne retournerai ni ne conseillerai cet établissement pour rien au monde.
• Ikkani (7/5): -
• Augustinus Setijanto (7/5): - not bad more menus
• SAQINAH (10/5): -
• Johnson (8/5): -
• Johnson (8/5): -
• Sonoe (4/5): -
• Anggraini (8/5): -
• Henk (8/5): Als Zwischenstopp ok. - Wir haben uns wohl gefühlt. Das Hotel liegt zentral. Die Betten sind bequem. Das Zimmer brauchte dringend eine Renovierung. Die Tapete war vor allem unterhalb vom Fenster sehr lädiert. Zweimal habe ich den Zimmerservice kommen lassen, weil z.B. Handtücher oder Kleiderbügel fehlten. Etwas mehr Engagement würde dem Preis eher gerecht werden.
• Ainaa (9/5): -
• Laura-Sophie (8/5): -
• pangiranshafiq (7/5): Should be 4 Star instead of 5 Star but its worth the price for a "5 Star" hotel - The breakfast is good suit the price, and the location is surround with shops although a bit far from city center. The design & architecture is nice & worth it. The city view also nice especially during dawn. Very disappointed with the service from the staffs as it is not represent the 5 star hotels. I saw the staff give good service to customer who comes with big/luxury car etc. The facilities also a bit disappointing where I can't find the gym (not sure they have it or not) and there is no iron provided in my room. And the water heater also not function well where the pressure is very slow for hot water.
• Siti Roszilawati (7/5): -
• Razali (8/5): -
• Henk (8/5): Schöner Zwischenstopp. - Wir haben uns rundum versorgt gefühlt.
• Mehmet arif (4/5): -
• Mehmet arif (4/5): -
• Sashitharaan (5/5): -
• Ade (9/5): -
• Dian (7/5): -
• Ade (8/5): -
• Syarlita (4/5): Not worth the money - The location is good, lots of cafe and restaurant nearby So I ordered an extra bed for 350.000 and it was very uncomfortable to sleep in. The extra bed didn’t event come with a proper blanket. The hallway of the room also has a strong damp smells from the carpet. And I’m most disappointed at the price of a mineral water bottle which is 25.000/bottle. At first I thought the water was evian or other imported brand, however it turned out just a local brand of mineral water yet the price is very very expensive.
• Vellachamy (10/5): I am very good - Good place Nothing
• Badr (10/5): -
• Mohd Khairul Irfan (8/5): Comfortable stay - The room was quite spacious, breakfast was good Bathroom facilities need upgrading / repair
• Prof.Dr. Bambang (7/5): -
• Nico (9/5): -
• Aman Shabrina (8/5): -
• Azmeer Effendy (10/5): -
• Ningsih (9/5): Nyaman dan sedikit terganggu dengan handuk yg kurang menyerap air - Breakfast dan lokasi yg strategis Handuknya tdk menyerap air
• Mohd Zubir (5/5): Everything is good except the air conditioning, water pressure and the cleanliness of the shower are - The breakfast is good, and the staff are friendly. Nearby shop lot that you can try local dish. The air conditioning did not work accordingly. The temperature in my room at 5.30am is at 25.5 degree. The water pressure are low and the cleanliness of the shower area is not up to expectation
• Kim (4/5): - Problems w lock Locked out several times
• Maria Ana (7/5): Good but not exceptional - The rooms are very big Everything was clean Need some maintenance
• TOM (4/5): Booking.com, please ask properties to update pictures each 5 years. There is no meaning seeeing beautiful pics when book -

Photos