Shangri-La Resort Shangri-La
Location: No.1, Chicika Street, Jiantang Town, Shangri-La City, Diqing Tibetan Autonomous Prefecture, Shangri-La, cn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation: Shangri-La Resort, Shangri-La offers 228 cosy guest rooms designed in Yunnan and Tibetan style, each with stunning mountain or garden views, air conditioning, flat-screen TV, and minibar.
Convenient Location: Situated in the heart of Shangri-La, the hotel is within walking distance to Ganden Sumtseling Monastery, Longtan Lake Park, Dukezong Ancient Town, local markets, and shopping streets. Shangri-la Airport is just a 12-minute drive away.
Exceptional Facilities: Enjoy top-notch amenities such as a swimming pool, gym, billiards, and table tennis. The resort also provides free airport transfer service upon request, ensuring a seamless travel experience.
Experience the perfect blend of luxury, convenience, and comfort at Shangri-La Resort, Shangri-La. Book your stay now for an unforgettable getaway!
Important Information
Guests are required to show a valid government-issued ID card or passport upon check-in.
Up to 2 children under 12 years old of a stay-in guest enjoy a free buffet meal at the on-site restaurant. This stay-in guest need to pay the full amount of the meal. Extra children under 12 enjoy 50% discount on buffet meal.
Children under 12 years old of visitors enjoy 50% discount on buffet meal.
One child under 12 years old enjoy a free extra bed in the room. Each room can only accommodate 1 extra bed.
Please note that free airport shuttle service is possible upon special request. For those who are in need of such service, 24-hour prior direct contact with the property providing your arrival or departure details is needed. Contact information can be found on the confirmation letter.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Massage services
- Packed lunches
- Currency exchange
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Heated pool
- Fruits
- Fence around pool
- Steam room
- Personal trainer
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Supervised childcare/activities
- ATM/banking
- Television in common areas
- Express check-in
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Bulk dispenser for toiletries
Rooms Available
-
Oxygen Garden View Room with Balcony King
Modern luxury infused with elements of traditional, local decor welcome visitors to this 43-sqm deluxe room that features unique city views of Shangri-La. The room features modern bathroom with separate shower and deluxe toiletries. Unique garden views can be enjoyed from the room.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Deluxe King Room
1 King Bed
484-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 45-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Free international calls, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Doorbell and phone notification
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and recycling bin
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Shared accommodation
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Paper towels
- Bathroom emergency pull cord
- Accessible bathtub
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Oxygen Deluxe Mountain View King
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Emergency cord in bathroom
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
-
Oxygen Deluxe Mountain View Twin
The hot tub and spa bath are the special features of this twin room. The spacious twin room provides air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
-
Oxygen Deluxe Panoramic Room King
The hot tub and spa bath are the standout features of this double room. The spacious double room features air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
-
Executive Room, 1 King Bed, Garden View
1 King Bed
484-sq-foot individually decorated room, balcony/patio with garden views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Height-adjusted amenities
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Yard
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Turndown service
- Separate dining area
- Free WiFi
- Pillow menu
- Balcony or patio
- In-room playpen
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Doorbell/telephone notification
-
Executive Room, 2 Twin Beds, Garden View
2 Twin Beds
484-sq-foot individually decorated room, balcony/patio with garden views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, a pillow menu, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer
Practical - Yard, playpen, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Height-adjusted amenities
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Yard
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Turndown service
- Separate dining area
- Free WiFi
- Pillow menu
- Balcony or patio
- In-room playpen
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Doorbell/telephone notification
-
Executive Twin Room With Balcony
This twin room has a balcony, minibar and soundproofing.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Executive Double Room With Balcony
This room has a balcony, bathrobes and a sofa.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Oxygen Deluxe Twin
Modern luxury infused with elements of traditional, local decor welcome visitors to this 43-sqm deluxe room that features unique city views of Shangri-La. The room features modern bathroom with separate shower and deluxe toiletries. Impressive city views can be enjoyed from the room.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Emergency cord in bathroom
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Oxygen Garden View Room with Balcony Twin
Modern luxury infused with elements of traditional, local decor welcome visitors to this 43-sqm deluxe room that features unique city views of Shangri-La. The room features modern bathroom with separate shower and deluxe toiletries. Unique garden views can be enjoyed from the room.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Oxygen Executive Suite King
This suite features a cable TV, an electric kettle and bathrobes.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- CD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Additional toilet
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Oxygen Deluxe King
Modern luxury infused with elements of traditional, local decor welcome visitors to this 43-sqm deluxe room that features unique city views of Shangri-La. The room features modern bathroom with separate shower and deluxe toiletries. Impressive city views can be enjoyed from the room.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Emergency cord in bathroom
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Free gym access
- Concierge services
-
Oxygen Deluxe Panoramic Room Twin
The hot tub and spa bath are the special features of this twin room. The spacious twin room features air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smartphone
- Smoke alarm
- Fire extinguisher
- Key card access
Guest Reviews
- oliver (10/5): -
- Siew PY (9/5): -
- Tan (9/5): best choice hotel in shangrila if you prefer in city centre - location....helpful staff...nice view from the rooms... when I called room service to ask for more tea bags...it seems they misunderstood...and sent someone to knock on my room...and he asked what I wanted...because he didn't understand English at all..I showed him the tea bags...his reaction was he grumbled in front of me...I think this is inappropriate behavior to do to customers..what did I do wrong.?..just asking for tea bags..maybe he was the one who gave the wrong instructions...why did he complain to me...? this is just an individual.problem .but I think it needs to be attitude improvement for him...he needs normal polite manners
- qiong (10/5): -
- mark (9/5): - Staff very good, especially Becky the GM, whose excellent English helped us. Made use of the oxygen therapy machines. More teas bags without having to ask.
- Caroline (7/5): - Very comfortable and grand, with lovely rooms. We booked a room that said it had a terrace and hot tub - it had neither of these things and the staff then told us that such a room did not exist. There is no a la carte restaurant, only buffet, which is a bit of a shame. There is also no bar - just an area where you need to flag someone down to be able to get a drink, and this service stops at 10pm!
- Lian (10/5): -
- Dave (7/5): Good stay - Good location Mountain view Friend and professional staff Clean facilities My husband was not used to the hard bed base
- 莲华 (8/5): 早餐不错 - 灯光太暗 过账系统很差，支付宝、微信刷不过账，但是我在其他酒店用得好好的。
- Daphne (9/5): Over all a comfortable and luxurious stay with some details overlooked. - Comfortable beds, excellent interior with some Tibetan influence, lovely welcoming lobby, hot ginger tea guests can help themselves with at the lobby, helpful reception and concierge, there’s an oxygen bar (room) for guests to use and very efficient lifts. -The washrooms on the lobby floor ran out hand washing liquid. -Breakfast buffet, some dishes were not labeled, some details like presentation were not up to standard for a brand name like Shangri La
- steve (9/5): - The decor of the entire hotel was in sync with the region of Shangri-la.
- Nicholas (6/5): -
- lim (9/5): - esp. service staff Rose He and Elin for hospitable service
- Peter (10/5): -
- Leona (10/5): Beautiful hotel with good location and service staff. Value for money! Highly recommended! - Our stay at the Shangri-la Resort in Shangri-la City was magnificent from the time we checked in till our departure. The front desk attendant was patient in answering our questions and requests and made sure that our queries were well taken care of. The porter who escorted us to our room, took our luggage and gave us a thorough introduction to the hotel and its facilities - the warm welcome continued. Shangri-la City is at 3200m above sea level which can make many people feel unwell with altitude sickness, which affected my wife. The hotel caters for this by having an 'oxygen lounge' that is a room enriched with oxygen where guests can sit and relax whilst acclimating to the environment. The hotel rooms are well appointed with 5 star amenities. Furthermore, the hotel offers late check-outs when available and free transfers to/from the train station and airport. The hotel manager was attentive, responsive and went through extra mile to ensure we have a comfortable stay. In summary, we couldn't have asked for more. none
- Kim (10/5): - We had a fantastic stay at the Shangri-La resort and would highly recommend it! From the moment we arrived, we were impressed by the hotel's grandeur and beautiful decor. Our room was lovely—it was well-decorated, clean, and so cozy. We especially loved the high-quality amenities and the stunning view of the mountains and town. The complimentary breakfast was another highlight. There were so many delicious options, and we really enjoyed the variety. The staff were very attentive and always ready to help. While some didn't speak much English, we easily communicated using a translation app, and it was no problem at all. One of the most thoughtful things they did was surprise a family member with a birthday cake and a card. It was such a special touch that really showed their incredible hospitality. The resort is also in a great location. It was just a quick Didi ride to the ancient town, or a nice short walk if we felt like strolling. Plus, they even offer a convenient shuttle service to and from the airport or train station if you book it in advance. Overall, we had a truly wonderful time and can't say enough good things about our experience! None
- Ya Lin (8/5): - The staff were really nice; however the room had a little bit of a smell when we were there. The windows also don't open all the way which didn't help with getting rid of the smell. The TV was located at a weird position on the wall, but the location of the hotel was pretty central to everything.
- Marc (10/5): - Bona localització i bones instal·lacions. Esmorzar, habitació i piscina molt be. El restaurant és molt fred comparat amb la calor de les habitacions
- Dimitri (9/5): - Beautiful hotel, with excellent facilities inside and a delicious breakfast available. Very few people speak English at the desk when you check in and check out.
- tat hean (10/5): Highly recommended - Peaceful and close to tourist attractions Could promote the facilities better
- Kenzeng (9/5): - 设施和位置非常不错
- Guo (10/5): - A great place to stay in Banna
- Abigail (10/5): Love the Shang - Beautiful decor - Tibetan style yet not overtly religious. Still with Shangri-La’s signature scent in the lobby. Modern and comfortable rooms. Excellent location within 15mins walk to the Old Town. Service was personalised and staff were very helpful. Breakfast spread was great. Nothing
- Suen (7/5): Although the lobby is grand and beautiful, I did not feel the room was comfortable due to lack of ventilation. Room was - Location Lobby is very cold. Room lacked ventilation. Unable to control heat or cold. Staff could be friendlier. For a five star hotel, they had a hard time comprehending English.
- Yang (8/5): Very good -
- Mikhail (10/5): Exceptional -
- Mun (10/5): Pleasant and restful - Clean and amazing ambiance. service staff was good and helpful in suggesting places to tour. Nothing
- Christina (8/5): Very good - the mini fridge in our room was locked! A suprise for a 5 star hotel. We called for them to open. But they didnt turn up. And we had to call again. Air cond was not cold in the roo, air cond.. not cold enough
- Jeffrey (7/5): A mixed experience - some good some poor - The hotel had an excellent lobby and lounge area. The hotel room had a excellent view of the mountains. The hotel cultural ambassador Rose, provided an amazing milk tea ceremony and song. The hotel had free folk costumes to borrow. The hotel facilities were disappointing. The lights were dim and there was a chill throughout the hotel. The bathroom was so dark, it was difficult to apply make up, everything was in a shadow. There was no fan or ventilation. Somehow the room window mechanism broke or was weak and the wind popped it open - this was fixed quickly. The most disappointing however was the breakfast. The restaurant was chilly, dark and boring. The food choice lacked imagination. It was hard to believe this was an international Shangri-la hotel. The food stations had rice noodles, congee and eggs staples but most other dishes sat untouched and cold. There was lots of staff. The place was organized but the vision was lacking, the simple things that reflect excellence or prove a wow factor were missing. This was a 3 star tour stop breakfast. This hotel was the only hotel in our multi-city Yunnan vacation that did not provide a personal response to our booking.com messages. We were sent advertising and advised to telephone the hotel. We relied on our Lijiang Hotel to call and ensure we had a taxi pick up at the train station. It was a free pick up service and very necessary for us. Difficult to arrange but much appreciated. Great driver.
- Shin (10/5): The hotel to stay when visiting Shangri La - Definitely the best hotel to stay when in Shangri La. The facilities were clean and staff were really friendly and helpful. They have good selection of breakfast and dinner. None
- Nai (10/5): Exceptional -
- Min.d (10/5): Exceptional -
- Chong (9/5): Superb -
- Cheneel (10/5): Exceptional -
- Long Thiam (6/5): - Overall condition is good, but, not a up to date hotel, opened since 2015, but facility is considered old. Need some effort to bring up the facility. Bath tub also not working.
- Hock (10/5): An excellent place to stay in Shangri-La. - The location was superb; 1.4 km from Dukezong ancient city and a short walk to the White Pagoda Temple and the bus stop to take Bus 3 to Songzanlin Monastery. Service was exceptional. We arrived at the resort at about noon and was immediately checked-in without hesitation. A staff offered to walk us to the nearby bus stop. When we asked to delay our check-out to 12.30 p.m the reception staff replied "Oh, you can even check-out later if you wish" The lobby was beautiful. Our Twin Room comes with 2 large beds and was so cozy. The buffet breakfast was great and has a wide variety. None.
- Ai Sin (10/5): Shangri-La Hotel in Shangri-La - This is a very premium Shangri-La experience in Shangri-La. Love the stay of this hotel. This hotel is also located at a strategic location.
- Evelyn (8/5): Very pleasant stay because of the hotel staff - The amazing staff more than made up for the hotel’s aged look and feel. I really had a very comfortable and happy time staying in the hotel that could surely do with a makeover.
- Turner (10/5): Exceptional -
- Chryssoula (10/5): Exceptional - Excellent staff, especially the front desk manager, Becky, was extremely helpful and professional. The breakfast buffet and lunch options were great too.
- Elsie (4/5): Disappointing -
- Dale (8/5): This is a very nice hotel with great facilities. it is very expensive, even compared to other Shangrila brand hotels. -
- Mads (9/5): Amazing location. Great food and beautiful hotel. - Breakfast and dinner buffet fantastic. Especially if you have been in the mountains for some days for hiking. Then it's amazing with all the good food:-) The service and staff did an amazing job. We had a Wonderfull stay. The light in the bathroom is not so great. Except for this we don't have anything which could have been done different.
- Jacob (7/5): Good - The reception is beautiful but for a Shangri—La, the rooms were not worth the money it costs compared to other hotels in the area. The rooms were very hot… the air con could not be turned on. The shower was a basic shower and the hotel corridors smelt like cigarette smoke. it is not work the 3,000rmb per room price.
- Verified traveler (2/5): Not a 5 Star Hotel - I traveled around the world a lot and have stayed in many 5 stars hotel. This was not even closed to that.
- Chenguang (10/5): - Good quality and service
- Verified traveler (10/5): - 到香格里拉当然一定要入住香格里拉大酒店啦！！ 果然五星级的酒店服务超棒，当初自己在订房的时候疏忽订到了吸烟房，当下打电话与酒店联系的时候麻烦他们帮我备注有更改成非吸烟房，结果入住当天才知道当天满房，所以帮我们升等到亲子的非吸烟房，而且房间还特地放了一个帐篷，小孩开心极了，晚上挑战自己一个人入睡成功，爸爸妈妈也难得一觉好眠。谢谢酒店的贴心
- JIE (10/5): 除了餐廳，都很好 - 來到香格里拉怎能不住一下香格里拉😂 總體來說，服務很好，特意安排了送機。 一進門就聞到了熟悉的味道，reception跟客房還是喜歡的感覺。可惜的是，本來想在去機場前在餐廳隨便吃點東西。結果點餐後幾乎一個小時中廚都還沒出餐，追問之下告知還要再等差不多一個小時。一怒之下，在酒店隔壁的蒼蠅小館28塊解決問題。
- Verified traveler (6/5): Generally good - In general the hotel is good, location and staff especially. The two areas that require some sort of improvement are room air-conditioning and the quality of available food, especially breakfast, both very disappointing.
- Verified traveler (10/5): - Awesome (and expensive) property. Staff was exceptionally helpful. Great property to stay on at least one trip to Shangri-La.
- Addison (10/5): - Beautiful hotel, excellent food options and wonderful staff.
- Sophia (10/5): Happy with our stay - Comfortable room, friendly staff. There is an oxygen room for guest who have high attitude sickness To rest. The Chinese restaurant serve nice food and with reasonable price. My husband was having high attitude sickness, the hotel staff was so nice to offer him porridge and milk to help him feel better.
- Philippe (10/5): Beautiful room - Highly recommend for a stay at Shangri-la. Great location and I would stay there again anytime.
- Verified traveler (10/5): - It is so comfortable to stay there and the breakfast is very delicious.
- Verified traveler (10/5): - Fantastic property, as to be expected of a Shang. Comfortable room, knowledgeable and friendly staff, and great breakfast spread. Nothing to complain about. You pay for what you get, no unpleasant surprise and this is certainly well within our expectation. We wandered around the hotel vicinity, within 5 mins walk, discovered a local market around the corner that is truly fascinating, If you have 1 hour to spare, worth exploring!
- Chiao Chiao (10/5): Shangri-la lived up to its name. - We had a really wonderful stay. The hotel is mmaculately clean and beautiful. The staff were really helpful and efficient.
- Verified traveler (10/5): Well maintained hotel in a good location - Good location and short walk to the old town. Room was clean and well maintained. It was also a nice touch that the room came with a humidifier as the air was rather dry in Shangri-La. Service was good except during breakfast when we had to try a few times to get the staff attention as they were all busy clearing tables (possibly rushing for lunch prep since we were down for breakfast later).
- Verified traveler (10/5): best hotel in Shangrila - I believe it's the best hotel in Shangrila. The service is good, hotel is very beautiful, room is very good, clean. You won't find other hotel like Hylandia in Shangrila
- Verified traveler (6/5): Not the usual Shangrila! - Hotel is pretty big n nicely renovated but very short of staff, walked into hotel with no bell captain service, only one staff manning reception desk
- Tang Chun Sing (10/5): Shangri-la in Shangri-la. - Checked in and out fast and seamless. Friendly and courteous staff. The decorations and designs of the hotel unique and befitting of the region it is located. The heating facility in the room brought much comfort in this cold region. Complimentary breakfast though had limited choice was quite good and delicious. Plentiful surrounding amenities and quite easy to hail a taxi to area of interest.
- Verified traveler (10/5): enjoyable stay at Shangrila hotel in Shangrila - We stayed at Hylandia for 2 days in Jan and enjoyed our stay there very much. A cosy and comfortable stay at hotel matters a lot at high altitude and freezing weather and Hylandia has definitely exceeded our expectation. I love the artistic decoration throughout every corner of the hotel including the lobby, lounge, corridor and interior design of the hotel room. The buffet meal and hotpot dinner being served in the hotel was great and being offered at a very reasonable price. Our departing flight from Diqing was in late evening and the hotel kindly accommodated a late checkout and offered free transfer to the airport. Would definitely recommend Hylandia if anyone want to stay in the Shangrila downtown area where it is close to the DuKeZong ancient town and Songzanlin temple (around 15 min car ride).
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