Shangri-La Residences and Apartments

Location: Sheikh Zayed Road, PO Box 75880, Dubai, Dubai, AE

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Amenities & Facilities

• Full-service spa
• Fitness facilities
• Comprehensive recycling policy
• No single-use plastic water bottles
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Sauna
• Concierge service
• Elevator
• Fitness facilities
• Free airport transportation
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Multilingual staff
• Free newspapers in lobby
• Full-service spa
• Smoke-free property
• Tours/ticket assistance
• Conference center
• Snack bar/deli
• Racquetball/squash on site
• Free self parking
• Free valet parking
• Computer station
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Banquet hall
• LED light bulbs
• Well-lit path to entrance
• Showcase for local artists
• Double-glazing on all windows
• Locally-sourced food on site (80% or more)
• Energy-saving switches
• Comprehensive food waste policy
• Vegetarian menu options available
• Comprehensive recycling policy
• No single-use plastic water bottles
• Reusable cups only
• Water-efficient showers only

Rooms Available

• Executive Studio

  1 King Bed

  732-sq-foot room with city and partial sea views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels

  Food & Drink - Kitchenette with microwave, cookware/dishware, coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and LED light bulbs

  Smoking And Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Bathrobe
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Free cribs/infant beds
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • LED light bulbs
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Energy-saving switches

• Apartment, 2 Bedrooms

  1 King Bed and 2 Twin Beds

  1808-sq-foot room with city views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels

  Food & Drink - Kitchenette with microwave, cookware/dishware, coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and LED light bulbs

  Smoking And Non-Smoking

  Max Occupancy: 7 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Bathrobe
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Free cribs/infant beds
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • LED light bulbs
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Energy-saving switches

• Apartment, 3 Bedrooms

  1 King Bed, 1 Queen Bed and 2 Twin Beds

  2389-sq-foot room with partial sea views

  
  

  Layout - 3 bedrooms

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and LED light bulbs

  Smoking And Non-Smoking

  Max Occupancy: 9 (7 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Free cribs/infant beds
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • LED light bulbs
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Energy-saving switches

• Studio

  2 Twin Beds OR 1 King Bed

  538-sq-foot room with city and partial sea views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels

  Food & Drink - Kitchenette with microwave, cookware/dishware, coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and LED light bulbs

  Smoking And Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Bathrobe
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Free cribs/infant beds
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • LED light bulbs
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Energy-saving switches

Guest Reviews

• Jacqueline (6/5): - We had a great experience with the staff but unfortunately the cleanliness at the residence wasn’t up to par for Shangri-La standards. I was quite disappointed that the room came with a smoke smell, despite it being advertised as non-smoking. The room itself wasn’t entirely clean. While it did have a comfortable bed, and lovely staff, I don’t know if I would recommend to others due to the high cost and only satisfactory conditions of the room.
• Christine (10/5): - The staff are very friendly, personalised service, amazing Chinese restaurant
• Weiyou (8/5): - The place is located in a convenient location. However, the property is showing its age. Our room was spacious, but it could use a good facelift. The staff members on the other hand are very friendly and helpful. The breakfast service at the lounge is also very good, although the seating space is quite limited. The gym facility and the pools are not of ideal size, especially the skypool on the 42nd floor was so tiny I would not even want to get into the water there. So overall our experience at this hotel was mixed. Friendly staff and good (but not execellent) services, while the facility can be a lot better to match the brand.
• Waqas (6/5): - Old property. The first room they had allocated to us was supposed to be non smoking but it was smelling like a shisha bar.
• Gerlie (10/5): - We loved our stay and enjoyed the breakfast
• Nigel (10/5): - Amazing stay and the staff were incredibly friendly and helpful. I would recommend the Shangri-La to any families traveling to Dubai. 5-star all round!
• Mariam (10/5): - The location is amazing, easily accessible by metro to rest of Dubai. The staff from the doormen to the waiters to the chef exceptional team!! Would highly recommend and would definitely return!!
• Lue (10/5): - Very good place to in Dubai, I’ll come back on my next trip
• Soo min (10/5): - 호텔직원분들이 매우 친절했다.룸컨디션도 생각보다 훌륭
• JUAN (10/5): - Amrit the cleaning guy is an amazing person
• Kailey (4/5): - I expected a 5 star and it was a 3 star. The whole 20th floor and our room smelled like cigarettes with plug in purifiers in the halls. No sound proofing so woke up to the prayers outside on the loud speakers at 5:30am everyday. The washing machine cord was duck taped to the ground around around the toilet in the powder room. The positives were the lobby was beautiful and concierge and check in staff was friendly, efficient and helpful.
• Meyani (10/5): - From an American standpoint and someone that is very meticulous. I sent 5 of my adult children to Dubia ages 22-25 and from the moment they arrived they were in complete awe of the property! I received numerous videos and pictures of the lobby as well as the apartment and it superseded all online photos. My children were raised with the finer things and this was definitely on point. I can’t wait to visit.
• Amer (6/5): - The studio apartment condition doesn’t compare to the hotel which is well maintained. There was unpleasant smell from the beginning in the room and halls. Better to stay in the hotel rooms than apartments/ studios.
• Maria-Nazare (6/5): - Old bathroom, no standing shower, sliding and dangerous bathtub to be used as a standing shower. After my complain, they switched me to another room but smaller than the executive apartment I had rented.
• Sahil (8/5): - Nice place to stay.
• Ahmad (10/5): - Amazing staff, amazing location amazing room
• raja (10/5): Excellent Accommodation. Highly Recommended - My whole experience was absolutely amazing, staff were friendly and the hotel looked and appeared to be well kept clean. Management were well professional and i loved being part of the Christmas tree lighting ceremony. It made me feel more valued and part of the hotel family group.
• Shalini (10/5): - It was good but quality of the apartment need major renovation
• LEILA M (10/5): Fenomenal - Maravilhosa experiência! Hotel realmente 5 estrelas super bem localizado, funcionários muito atenciosos, quarto extremamente confortável e amplo! Nota 1000
• Verified traveler (10/5): - Have just stayed here for a week with my 2 boys aged 12 and 9 and also brought a second family too who have 3 boys aged 11, 9 and 6. The service is exceptional. This is my second time at this hotel and I cannot fault it. The breakfast is fantastic and caters for everyone. Mohammed Farid the assistant manager was welcoming and ensured our rooms were perfect for what we needed. The newly refurbished suites are beautiful and rooms are spacious. The view of the Burj from the room and the pool is insta worthy. Really would highly recommend the hotel . Its clean, spacious and the location is spot on with shuttles that run regularly. There are fab restaurants in the hotel but if you want a quick bite to eat there are 24/7 eateries right outside the hotel. Will be back for my third visit next year and be bringing more families to have the experience we have had!
• Verified traveler (8/5): - Nice hotel, great location, and amazing food. Rooms are big and comfortable.
• Pranav (8/5): - Nice hotel, good location and service. Rooms are a bit outdated but comfortable trip.
• Sarah (10/5): - The staff and service at the Shangri-La are some of the best we have experienced. They are always friendly and helpful. I recommend this hotel to anyone!!!
• Francois (10/5): Great stay - Great staff, very warm and friendly with the perfect attitude. Rooms are a bit small but well equipped Great breakfast
• Graham (8/5): Very good stay. - Excellent Stay. Fantastic hotel. The 3 bedroom residence is massive! And comfortable. However, like most of Dubai, very expensive. US$55 each for breakfast x 5 people! I didn’t like the hard sell for the Club upgrade package - they must be on commission or incentives to up sell these packages. There isn’t much in the area but some good takeout and a little grocery store next door. Expect to taxi everywhere.
• Verified traveler (8/5): - Hotel is very good and nice. The apartment is very big for a family of 4 kids. I booked 2 rooms for me and the kids and it was very spacious for us. Apartment was very quiet and neat. It includes 3 clean bathrooms and a good kitchen. Matresses were very comfortable. Staff were very nice. They were very friendly to me and the kids. Anything the kids asked for, they get it immediately. Location of hotel is very nice. The street has many cafes and retuarants that open 24/7. You can go down and have a seat overlooking Burj Khalifa. The only negative is the breakfast. Seating area is small and not too many big tables are available for families. Some tables are close to eggs counter. You need to take another shower to get rid of frying smell. Also, food quality was average. I think the hotel could do better in it.
• Sabby (10/5): - The rooms were excellent andvery clean. The housekeeping services were very good. The staff were very helpful and breakfast menu was very good.
• Verified traveler (8/5): - Stayed here as a convenient hotel to airport prior to departure.
• Verified traveler (10/5): - The staff is extremely friendly and gives a family feel
• Verified traveler (8/5): - Apartment outdated and carpet smelling a bit. Rest is perfectly fine and staff is excellent
• Verified traveler (8/5): Quick visit - Good hotel
• Verified traveler (8/5): Very comfortable but expected more - For what it is its a nice and clean and comfortable stay but the apartment we stayed in just felt very used and a bit tired. Features of room were just showed signs of a lot of use and not as plush as we would have liked. A bit underwhelming for what I would expect from 5* ShangriLa but nevertheless we were happy enough for the week we were there.
• Verified traveler (4/5): NEED RENOVATION - Need renovation ASAP al the apartments and the the shams sweet
• graeme (10/5): Great location friendly staff - Superb experience, great location and views of Burj Khalifa. Friendly staff and easy access to all attractions
• Yasmyn (10/5): 5/5 - Had the most amazing 5 nights at the shangrila . Perfect location and amazing staff Buffet breakfast is amazing !!!!!
• Peggy (10/5): A True 5 Star hotel - The hotel is centrally located. The minute you get off the cab, you are treated very well from the doorman to the check in. Concierge is extremely helpful with the city. Hotel breakfast buffet is extensive to start your day. Hotel offer free shuttle to the Dubai Mall. All the staff are friendly, smiley face and passionate about their job. Highly recommended if you are looking for an exceptional hotel stay.
• Mark (10/5): Great stay, location to Burj Khalifa. - Our stay was very sleek from start to finish. The service when we arrived from the concierge was great they took care of our bags and we just went to check in. We had given Heads up for a early check in request due to flight landing at 05:30 and the staff were great and got our room ready by 09:30. All staff were polite and friendly. We had a studio room for 2 night stay and were fortunate to have a great view of the Burj Khalifa. Certainly great value for money. The bed was extremely comfy. Little dated kitchen/wardrobe units but only minor criticism. No iron or iron board in the room but I'm sure if we had rang reception they would have sent one up. We didn't have breakfast included in our stay but saw the great buffet style food that was available that we decided to splash out and have it one morning. It didn't disappoint. Everything you could think of available and at great quality. (Around £20pp at conversion rate). As for location, it is perfectly located, one metro stop from the Dubai mall and Burj Khalifa in the financial district. Would certainly stay there again and would recommend this hotel to anyone visiting for a few days as a short break. The Palm and marina can take around 50mins to reach but simple and cheap to visit on the metro and tram which is covered by an all day metro ticket at 22AED.
• Gordon (10/5): Wow ! thats all I can say. - Great food wonderfull staff, always helpful and of course a beautiful setting on the ocean.
• shane (10/5): Great hotel!! - Staff really helpful, can't do enough. Facilities great too. The hotel is sutuated in financial district so more suited for business than a week holiday.
• Verified traveler (6/5): Shangri-la experience - Hotel was overbooked due to flight cancellations so our room was not available. It would have been a good hotel if this issue had not arisen. Very good breakfast.
• Mahmoud (10/5): Perfect experience - It was a nice time and comfortable stay, the hotel is in Shaikh Zayed road, few minutes onbfeet to the metro station
• Hassan (6/5): overrated - We were quite disappointed with the state of the bathroom, which was worn, and dated, and hadn't been cleaned properly, there was still old toothpaste stains, and hair in the bathroom. Having said that, the service was good. My daughter vomited on the bed at 3 am, and somebody immediately came and cleaned the bed, they also gave us a free upgrade on checkin, and provided a baby cot. Overall, I think the Shangri la is quite tired, and could be cleaner- but what the lose in aesthetic is made up for in customer service.
• Nathalie (10/5): - Lovely hotel, spacious rooms and courteous staff. The front entrance is currently under renovations so we had to use the rear entrance but it was not a huge deal. About a 5 minute walk to the metro and one stop away from the Dubai Mall and Burj Khalifa. Very convenient location!
• Mahtab (10/5): Luxury hotel with great service - Great hotel and service. Wide range of restaurabts too.
• Siddharth (6/5): Good business hotel - The hotel is going through renovation. It's going to be completed in a month. Till then it's not ideal
• Verified traveler (6/5): perfect location - need more focus in the cleanliness , good location,
• Khaleel (10/5): Perfect - Perfect
• Ali (10/5): Perfect hotel - Great hotel. even though they have a construction work being done, you can't feel it or hear it. The room was very clean and the service was fast. The swimming pool area is very relaxing. I would definitely stay there in my next visit.
• Verified traveler (2/5): Worst experience ever - Worst stay ever! Had to sleep in a hot room without A/C! Billing was wrong at the end!
• Julia (10/5): - We loved the pool and amazing buffet available
• Verified traveler (10/5): Great experience - The hotel was great, all facilities were excellent, I enjoyed my stay. Spent most of the day on the pool and went around at night to explore the area, lots of restaurants and bars in the neighborhood.

Photos