WoodSpring Suites Richmond West I-64
Location: 6900 W Broad St, Richmond, us
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Modern Comfort and Convenience
Convenient Location: Situated just 12 km from Greater Richmond Convention Centre, WoodSpring Suites Richmond West I-64 offers free WiFi and parking. Explore nearby attractions like the Museum of Confederacy and Kings Dominion Amusement Park.
24-Hour Front Desk: Enjoy peace of mind with our attentive staff available round the clock to assist you during your stay.
Easy Access to Local Attractions: With University Stadium and Virginia Commonwealth University School of the Arts within a short distance, and Richmond International Airport just 25 km away, your travel needs are covered.
Book your stay at WoodSpring Suites Richmond West I-64 now for a comfortable and hassle-free experience.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Pets allowed
- Lift / Elevator
- Facilities for disabled guests
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Contactless check-in/check-out
- Shared stationery like menus, pens are removed
- Key card access
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Secured parking
- Bulk dispenser for toiletries
Rooms Available
-
Standard Queen Room - Smoking
Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Queen Room with Two Queen Beds - Smoking
Rooms on the upper floors are reachable by elevator. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Standard Queen Room with Sofa Bed
Rooms on the upper floors are reachable by elevator. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Deluxe Studio Suite, 1 Queen Bed, Non Smoking, Kitchen
1 Queen Bed
350 sq feet
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Bathtub)
1 Queen Bed and 1 Twin Sofa Bed
350 sq feet
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, twin sofa bed, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar in bathtub
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Visual fire alarm
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Studio Suite, 1 Queen Bed, Smoking, Kitchen
1 Queen Bed
350 sq feet
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Queen Room with Two Queen Beds - Non-Smoking
Rooms on the upper floors are reachable by elevator. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Accessible, Smoking (Bathtub)
1 Queen Bed and 1 Twin Sofa Bed
350 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, twin sofa bed, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar in bathtub
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Separate dining area
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Visual fire alarm
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Studio Suite, 2 Queen Beds, Non Smoking, Kitchen
2 Queen Beds
350 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Non-Smoking, pet friendly
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Studio Suite, 1 Queen Bed, Smoking, Kitchen
1 Queen Bed
330 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Studio Suite, 2 Queen Beds, Smoking, Kitchen
2 Queen Beds
350 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
- Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Studio Suite, 1 Queen Bed, Non Smoking, Kitchen
1 Queen Bed
330 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)
1 Queen Bed
330 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 34-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Need to Know - Limited housekeeping, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Stovetop
- Wheelchair accessible
- Daily housekeeping
- Separate dining area
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Shower grab bar
- Visual fire alarm
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Queen Room - Disability Access/Smoking
Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Shower chair
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Queen Room with Roll-In Shower - Disability Access/Non-Smoking
The double room includes a private bathroom fitted with a walk-in shower. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Shower chair
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Queen Room with Tub - Disability Access/Non-Smoking
Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Shower chair
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Standard Queen Room - Non-Smoking
Rooms on the upper floors are reachable by elevator. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
-
Queen Room with Sofa Bed - Non-Smoking
Rooms on the upper floors are reachable by elevator. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Private bathroom
- Upper floors accessible by elevator
- Accessible by lift
- Single-room air conditioning for guest accommodation
Guest Reviews
- Terrese (5/5): -
- Quonekka (10/5): -
- Quonekka (10/5): - How convenient it is to work and restaurants. N/a
- Dale (1/5): - Nothing at all. I was asked to check the room before we accepted it. The place was not what I expected at all. Poor quality beds in the room and it seemed the place was used to provide housing for disadvantaged people. We canceled and walked out.
- Frankel (3/5): Yuck! Never again. - Convenient location Resident hotel with what appeared to be homeless or displaced residents. Hall carpets were dirty, top of refrigerator in the room dirty. Loud music and partying into the late evening. Insufficient number of towels The only positive was the front desk clerk who did his best given the circumstances. Never again!
- Erika (10/5): -
- Hampton (10/5): - Nice place
- Jowanda (1/5): -
- isis (7/5): - Front desk Javon was great!
- 151aleahf (10/5): A Great Stay ! - The rooms are Clean and comfortable, there's a kitchenette area , minor to Zero damage to the rooms , pet friendly and the Staff is always Helpful and Nice. Also there is wifi and a full refrigerator, definitely one of my best stays , I'd recommend !!
- BethLeB (10/5): Love this place. - Jo is amazing! Always friendly and welcoming. Love this hotel!
- Jones (4/5): -
- Vernessa (1/5): We were constantly in the look out for bugs. We told the lady when we checked in that our room had bugs in it and she wa - Nothing. The hallways and elevator smelled like marijuana.
- Marlon (6/5): -
- I5138MStinac (2/5): Horrible!! - I have never left a bad review in my life, but this hotel deserves one. I wish I could give 0 stars. We arrived at 10pm to check in to our room, greeted by a woman at the front desk who allowed us to "check our room" prior to signing for the nonrefundable room. Not once have I ever been asked to do this, but thankfully we did. The hallway itself smelled like cigarettes and when we arrived to our room, it clearly had not been cleaned for a few days. The bed was unmade and there was a trashcan full of rotting food with the room smelling terrible. When we were in shock and went back to the desk, we were told with a shrug that cleaning service would not be on until morning and there were no other rooms. We then had to scramble to find another stay extremely late at night and not cost effective, which is why we considered this hotel in the first place. I would not have felt safe staying in that hotel, so it was a blessing in disguise but very unsatisfied with this experience.
- craigbY5757UZ (10/5): Wood spring Greats - Very nice staff handled everything perfectly , very clean . Mr Joe @ front desk was professional with all my room reds . I highly recommend
- Cynthia (7/5): -
- C1053CHwendyt (10/5): Definitely recommend - I cannot say enough great things about the staff. There's nothing I've brought to their attention that they haven't taken care of for me. The location is highly recommended if you want to be near the bus line, restaurants, shopping or just walking. There's crunch fitness across the street. Navy Federal Bank is almost in the same parking lot. The atmosphere is warm and friendly. I've been waiting in (a short) line at the desk and have witnessed guests and potential guests not being so friendly or calm at times, yet whoever is working always greets everyone with professionalism and in a friendly manner. The rooms are comfortable, have everything I need (minus an oven lol) and the appliances are kept up to date. Everything works great. The rooms are also very affordable if you looking for a "deal" and they are very clean. I haven't had problems with noise, I mean I do have to consider there's many rooms and 4 floors but I do not have any complaints about noise and I'm a very light sleeper.
- Manuel (5/5): Me sentí a gusto manteniendo mi propio cuarto - Mi privasidad Que jamás cambiaron la toalla de piso en el baño y si no les digo que necesitaba cambio de cobijas en la cama jamás lo hubieran cambiado
- 304dank (8/5): Fine Hotel - I needed an affordable place to stay for one night. I chose this property after reviewing many other affordable properties in the area. My room was clean, my bathroom was very clean and the front desk/lobby area was clean and well maintained. The front desk staff (both AM and PM) treated me well and were very professional. Is this place luxurious? NO. But it did meet my needs for the night. The bed was fine (not amazing) and the refrigerator and microwave were very clean. The room could use a paint job and was a bit tired, but honestly the price was right and I would stay here again.
- Rebecca (1/5): Money thrown down the toilet and bad memories - The front desk attendant was the only saving grace of this establishment. Horrific room conditions. We felt like we were in a 3rd world country with broken cabinets, roaches and dirty linens / furnishings
- Moore (7/5): -
- Jacob (2/5): - No coffee ior extra toilet paper in the rooms. Room was damaged and visibly dirty. Bathroom door didn’t close. Blankets were very thin and there was no bedside lamp. Shampoo had clearly been used already.
- silentlanguagephoto (9/5): -
- Tia (1/5): -
- Curtin (7/5): all good - The gentleman at the front desk was very accommodating and quick
- Alayna (4/5): … - friendly staff the room smelled, the floors were dirty, the bathtub was filthy. Not to mention there were no towels. I had to buy towels. I only got a sheet for the bed so thank goodness i brought blankets. all of the counter tops were disgusting. I bought cleaning supplies to try and feel better about the situation. i was traveling from out of state.
- Jacquelyn (1/5): Not it for me. - The night staff guy. Everything. It’s so gross. The first room I went to wasn’t even ready, not even sheets or bed made, thankfully the night guy did come switch me rooms. They don’t have staff downstairs after a certain time, thankfully he was on site and I was able to get a room. They don’t say that when booking the hotel!! The second room I went to at least had a bed set up, the room itself was still dirty. The bathroom toilet had stuff in it, the shower had hair still from the previous people. It was just so gross. I wouldn’t recommend staying here. Booking.com charged me to book the hotel and then I had to pay again when I got there. Not at all the experience I was halfway hoping for.
- brian (10/5): Good comfortable stay -
- thomaslI8808RK (10/5): Fantastic Customer Service - Jovonn was incredibly helpful in checking myself and my colleagues in. There were about 15 of us staying here for a few months and he was always available to help with anything we needed. Whether it was checking in, getting rooms cleaned, or providing more soap/shampoo, I felt like I could always depend on Jovonn to lend a helpful hand.
- Chase (2/5): - I am the Travel agent who booked the stay for my Client! He was treated poorly and the property was filthy! The client had a corporate one three-way call and witnessed the front desk girl, Saniequa, refuse her name and hang up on corporate and the client. This is now being investigated by the corporate office. I will also file a report with the health department and with my host agency. MY CLIENT WOULD NOT STAY THERE DUE TO SAFETY CONCERNS AND PAID FOR A DIFFERENT HOTEL OUT OF THE GHETTO!
- courtneygB8785VP (6/5): Pretty good - Jahvonn was an amazing help! Great attitude! He was very helpful when I needed assistance, as well as be very friendly when helping at the front desk!
- H8094TQkareng (10/5): Love the Experience - Excellent experience at WoodSpring The staff is amazing especially the Maintenance guy Trayvon He’s always friendly & courteous and takes care of things in a professional and proficient manner
- 768jleelee (10/5): A Great Family Stay - This is a family friendly place to stay. The building from the main lobby to the hallways to the rooms are clean with a fresh smell. And the on site manager I believe her name is Ty is very welcoming and nice! And having key access to enter the billing is ALWAYS a great thing to make the guest feel safe.
- R4918QAkathleeng (10/5): Great hotel - My husband and I have been staying here for a couple months and we have really enjoyed our stay, anytime we have a question or need anything the assistant manager Tyanna has always taken care of us. It makes our day getting a hello and the best smile ever!
- O2510NGjimg (10/5): Great costume service - Ty has the upmost confidence as respect anything that I have needed she has made sure it was handled efficiently thank you Ty you truly a wise young lady
- camariac2025 (10/5): - Really love this place, the staff here are always so helpful. The noise level here at night is very good, all people are respectful. I am happy with my stay here it’s been the best so far. Thankful to have also found a clean facility no bugs just peace. Everything you need within walking distance, or free public transit. Great value here.
- vickywV5230YX (10/5): - This is one of the best hotels I had stayed in. Very clean and Tyanna assistant GM has amazing customer service. The entire team is very helpful thank everyone who asistant me in my stay with y'all I will recommend this hotel to all my family and friends
- miguelangelpH2080IY (10/5): - Very great location me and my company is having a wonderful time here very peaceful and comfortable thanks to tyanna the agm for her patience and support is
- 271alexisi (10/5): - I have had a great experience since I’ve been at this location tyanna the AGM has very great customer service also, Jovan is great always puts a smile on everyone face
- lauracU5661XX (10/5): - The agm at this location is the best she's full of life and has the brightest smile always there to help when needed never have any issues tyanna keep making people smile your the best thank you for helping make my stay peaceful
- laurenw595 (10/5): Great customer service - Jouvon at the front desk was more than helpful, any questions I had he was there to help! Rooms are clean and there is laundry available to use
- 259nitac (10/5): Kudos to Jovon - Kudos to Jovon! He does a great job with multitasking. He is such a positive guy even during those tough situations that make me say, never mind, I’ll return. He is a great asset to the team. I have witnessed Jovon going above & beyond to make sure everybody who enters into the bldg feels welcome and even if he could not set resolution, he will take time off to ensure him he e s doing all he can at that moment or will escalate it accordingly
- Jeremiah (8/5): Very good -
- Lois (6/5): Pleasant -
- Juan (6/5): - Won't stay here again
- Starks (1/5): Bad - Nothing good about this property!!! Every room I looked at wasn’t clean mattresses looking like something they got off side of the road had blood and other stuff on them the smell of the rooms oh my lord
- S8963KJac (2/5): Ghetto don't do it! - I stood in line on 5/20/25 at 10p and the front desk staff member asked me to step back because she would be awhile with the customer ahead of me. I waited about 15min and then another customer came and stood in line. He asked for a replacement card for room 110, and she proceeds to handle his issue along with the same customer she had been servicing for 15 minutes. I told her that I was next in line and she says that since I'm making a reservation, I'd have to wait or that I could leave. Nevertheless, I left. Don't waste your time. Ghetto and it hasn't been open a month yet.
- Sean (6/5): - It was available at the right time
- Richaun (5/5): Passable - Overall it wasn’t the best experience but it also wasn’t the worst experience
- Daniel (2/5): - Beds like cement. Beat up rooms. Had to look at two rooms to find one that was acceptable. Was told buy management that it was a non-refundable hotel and to find a room I liked. Would never stay there again
- Yifru (3/5): Poor -
- Mccallium (1/5): Glad this stay was only for one night. - The property from the outside looked fine. Rooms - Burn in the comforter, weird smell to both rooms we used. Refrigerator (full size) wasn’t very cold. Drawer missing from night stand in one room. Charges you for extra towels. A room with two queen beds ( room that sleeps four) had two wash clothes and two drying towels.
- Christian (1/5): Found hair and stains in the bedding. - Friendly staff, good location The popcorn kernels on the floor were about what I’d expect - no harm, no foul, that’s about what I expected. Finding hair and stains in the bedding, though, is too far for me; the sheets had clearly not been washed between guests. When I asked the front desk for clean bedding, they didn’t have any fitted sheets left - gave me two flat sheets to tuck in and hope for the best, along with a damp blanket. When we checked in, they gave us a room key and sent us to “check it out” because they “don’t do refunds.” It didn’t occur to us that the thing we were meant to check out was whether the bedding had been changed - that check in experience makes a lot of sense now.
- Cynthia (6/5): - Very basic. Very much geared to extended stays.
- Robert (10/5): - Good stay
- Sherman (9/5): Superb - The staff The beds.
- Verified traveler (8/5): - Safer than the Extended Stay America
- Keith (2/5): Busted and disgusted weekend - The picture of the hotel from the outside looked great. The inside was trash.
- msnitashac (10/5): Ty keep doing hot thing woman!!! Grrrrr!!!! - I have observed a new supvr, Ty, deescalate upset customers as well as trained her team. She is very professional & positive. I overheard her speaking to a possible new hire and you can tell that one her team is build up, that she will motivate them.
- Chris (2/5): - This was quite possibly the worst hotel stay I ever experienced. When I checked in I was on an urgent call and was about to make a presentation to an international audience on zoom. There was no one in line, but the woman behind the desk took 15 mins on the phone without helping me. When I got my key, she said I needed to sign some paperwork (I dont know why she didn't have me sign it while I was there if it was so important). When I finished my call, I went downstairs and the office was locked and there was no one around. I realized I forgot my toothbrush and went out to get one. When I got back, my door was locked. The woman at the front desk (Ty) shut off my access because I did not sign the paperwork. They had a number to call for help when the key was not working, but no one picked up. I had no choice but to sleep in my car in the 45 degree weather. I got up every hour or so until the woman (Ty) finally picked up around 4:30 am. I was obviously upset. Ty was the one on call and she refused to acknowledge that it could be her fault that she did not pick up. On top of the horrible service, the hotel smells awful. I cant image what might be causing that smell in the lobby. The odor in my room was so bad that I had to open the window in the cold to let in fresh air. There was also public hair and urine on the toilet and pubic hair on the sheets. Almost every piece of furniture in the room was broken. The heat did not go on above a certain temperature.
- Karen (10/5): - This staff at this property is awesome They are all very courteous, and their customer service skills are fantastic I would recommend this location to everyone ❤️
- Sharon (6/5): - The staff was nice
- Ashley (2/5): - Front deak seemed annoyed whenever you asked question. They seemed closed off and provided the bare minimum no genuine hospitality.
- Verified traveler (6/5): Good stay - Affordable stay with no frills. The first room I was shown was not acceptable due to cleanliness and damage, but then the staff allowed me to choose another. The room I chose had some damage (end stand missing shelf and wrong microwave glass so it would not spin correctly) but overall it was good. The staff were great. The hotel is a bit noisy at various times. Seems like many people are living there rather than just extended stays, I heard then doing monthly room inspections.
- Eboni (1/5): It was trash - The girl named Ty that was there on day shift The room was filthy hair was still on the bathroom walls and in the shower the walls the the entire room looked like it hadn’t been wiped down ever!!! Crumbs were on top of the bed linen the whole stay was trash stay away I was charged an extra 12$ at check in when I booked for 84$ plus taxes and fees was 108$ it wasn’t even worth the 84$
- markpP5196VZ (10/5): Good stay - Trevon is a great maintenance man I stay in room 419 everytime I had a issue he took care of it he always has it smelling good in the morning when he cleaning the lobby 5 stars great staff comfortable stay and also in a good area for shopping centers
- Walter (10/5): - Excellent
- Lashanda (8/5): Very good -
- Global01831530042 (10/5): Management is fantastic! - I don’t normally write reviews but I do want to write one about management. Ms. Wanna is exceptional - professional, warm, and friendly - and she greets you with a smile! She goes above and beyond and has made my stay absolutely enjoyable. She deserves 5 stars!
- Erika (2/5): - My room was super Dirty
- James (1/5): Bad - Nothing Place wasn't clean, hole in the bathroom door, bathroom sink clogged, elevator wasn't working. I will definitely leave a review on Google.
- Demond (10/5): Exceptional - Elevators are down
- Demond (10/5): Exceptional -
- Fareed (8/5): Very good - No Early check in time for travelers for work. Most of us have no family here and have no way to get dressed for work when we arrive.
- Alfred (8/5): Very good -
- Natasha (1/5): Bad - Manager was rude staff was slow and occupants were disrespecful The staff
- Camper02596916726 (10/5): I really enjoyed my stay - I really enjoyed my self at Wood springs the front desk workers was respectful n helpful if I have to come back to stay I would me n my family really appreciate the hospitality that Wood springs have should me n thanks again to the employees at woodsprings
- Susan (6/5): While room was ok, not what we reserved - Proximity to exit-we were supposed to get smoking room but elevators were down all week & my spouse is disabled. They called us to confirm our arrival but never told us about elevator or available alternative dimensions to rkevator situation
- Tasha (10/5): Exceptional - Location of room to exit/outside door. The elevators were not working. I was ok with everything.
- anthonyaT6960YR (10/5): Simply Amazing - Wanna and the staff are the best I have seen. Very helpful and professional. Our stay is amazing and I am glad we decided to stay here. You must give this place a try. The place was very clean and smells amazing. Again you must give this place a try.
- Sajade (10/5): Exceptional -
- Alicia (2/5): - This was the worst experience. There no refund once you get there. Change the rooms 4 times was ridiculous rooms not clean trash still in there rooms. Beds was not made up. There no couch in the room like was supposed be. The bed was not a king size. There no dishes in the rooms. It just was a terrible experience. Which I would like some type of refund. Also I will not return to the place ever again.
- Evans (6/5): Pleasant -
- Temple (10/5): Exceptional - Trevon the house keeper was excellent and kind he fixed the drawer in my room and everything I couldnt stzy longer
- Antonino (8/5): Very good -
- Susan (7/5): Good -
- 717jermainee (10/5): Great customer service - Great customer service, very clean hotel, everything works and good quality. I wanted to switch rooms to a smoking room after my 3rd week & Ms Wanda made it happen even with the inconvenience that occured, she still made it happen. Great worker for the company! 😊
- davidaH3723HY (10/5): 👍👍👍 - Hotel manager Wanna is supper helpful. She went above and beyond communicating with me throughout the process of checking in our crew. Looking forward to our lengthy stay. My guys really happy about the hotel. Great place for a long stay. 👍
- David (4/5): - I like who they had plenty of hot water property look nice on the outside but dirty on the inside for customer service unorganized I look at several different rooms none of them really was up the bar I took the one that I thought I could deal with after driving several hundred miles I was tired
- James (3/5): Poor - Staff was friendly. Random people wandering the parking lot at all hours of the night. The cops showing up for whatever reason. A rule book for a one night stay. Booking a 2 bed room and getting one. And again people randomly wandering the parking lot at all hours of the night. The toilet water being shut off. A punched hole in the bathroom door. Not great at all
- Amelia (8/5): - The staff are pleasant answering any questions i had. Didn't like the water pressure was so low for the bathroom sink, and the shower the tub drained so slow it would almost fill about an inch of water every time i took a shower
- Shamonya (10/5): Clean rooms, friendly staff - I liked that the staff was friendly, Room was clean. It was quiet and great location: N/-A everything was just fine.
- Jason (6/5): - If you have any smoke allergies or issues avoid like the plague.
- Y9015TGsaras (10/5): Great place to stay - This is the best place to stay! My room was clean and comfortable. Check in was a breeze. The ladies up front are super sweet and kind. Wanna is the best there though! She really made my stay great! She will go out of her way to make you feel at home.
- Evans (8/5): Very good -
- Whitney (1/5): I was very disappointed in my stay here. - The staff was very nice The room had no chair in it, we only had one flimsy pillow each person. The room smelt musty. This hotel was littered with strung out individuals who were up at 3 and 4 in the morning moving furniture around, outside yelling and arguing. I was bitten by some type of bug multiple places on my body after staying here. I will never stay here again!
- Tameka (10/5): - The property was great and service was excellent.
- Kelly (9/5): Lovely hotel and staff - That the machine ran out of laundry detergent and I couldn’t get my money back without having to call a number on the side… so it took my quarters which I didn’t have many of and didn’t receive the product and wasn’t reimbursed immediately.. very clean laundry room though and didn’t deter me from wanting to stay agajn
- Jenise (3/5): I wouldn’t stay there again - The hallway smelling like cigarettes and customers was walking around inappropriate.
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