Sazagua Hotel Boutique
Location: Km. 7 Via Cerritos Entrada 4 Condominio Quimbayita, Pereira, co
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Indulge in spacious rooms at Sazagua Hotel, tastefully decorated with a mix of wood to create a warm ambiance. Enjoy modern amenities like a TV, ceiling fan, and the option of a private patio or balcony. For ultimate relaxation, select rooms feature a soothing hydromassage tub.
Exquisite Dining Experience
Savor a delightful culinary journey at Sazagua with options like à la carte breakfast and a restaurant serving contemporary cuisine. Whether dining in or opting for 24/7 room service, the hotel ensures a gastronomic experience to remember.
Idyllic Location
Nestled in the heart of Colombia's Central Andes coffee region, Sazagua Hotel offers a serene escape just 10 km from Pereira. Guests can explore the picturesque surroundings or unwind by the outdoor swimming pool. Book now for a memorable stay at Sazagua Hotel.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Massage services
- Packed lunches
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Kid meals
- Public Bath
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Cooking class
- Shopping on site
- Television in common areas
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Horse riding nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Charcoal grill
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Lodge
1 King Bed
Individually decorated room
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 30-inch TV with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Bathrobes, free toiletries, and a hair dryer
Practical - Safe and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Separate dining area
- Free WiFi
- Down comforter
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Deck or patio
- Closed captioned TV
-
Premium Room, 1 King Bed
1 King Bed
484-sq-foot room, located on the top floor, garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Safe and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Deck or patio
- Closed captioned TV
- Location - top floor
-
Luxury Villa, 1 Double Bed
1 Double Bed
753-sq-foot room, located on the ground floor, garden views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Yard, safe, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Yard
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Deck or patio
- Closed captioned TV
- Location - ground floor
-
Premium Suite
This beautiful and cozy premium room offers and excelent view, furnished terrace with hammocks and luxury details. A bathroom is also available with a hot tub.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Suite
This spacious luxury suite features high beamed ceilings and a furnished covered terrace with panoramic views of the spa and gardens. There is a 40-inch TV, a seating area and hammocks.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Junior Suite
Spacious Suite, includes a balcony and hammocks.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Entire unit located on ground floor
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Villa
The hot tub and fireplace are the special features of this villa. This villa is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace, this villa also offers air conditioning, a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Suite
This suite features a fireplace. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a mini-bar, a flat-screen TV with cable channels and a terrace. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Bungalow with Patio
The bungalow has a patio. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Private bathroom
- Cots
-
Standard Double Room
This room offers a Double-sized or 2 Single-sized beds and a regional décor.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Toilet
- Private bathroom
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Diego (10/5): Perfecto - Todo Estuvo muy bien todo
- Trujillo Posada (9/5): -
- Jaime (10/5): -
- Manuel Ignacio (7/5): -
- Marino (9/5): Descanso, relajacion y tranquilidad. - Entorno, oferta restaurante y bar. Habitacion algo oscura por su ubicacion.
- Federico (10/5): -
- Federico (10/5): Espectacular - El lugar es hermoso, calma total, naturaleza por donde mires Las almohadas
- Claudia (10/5): - Super nice place!! The pool area needs to be more cozy and clean
- Claudia (10/5): I highly recommend this hotel is very nice, the gardens landscape the rooms the people!! Amazing - I love it!! The hottub was dirty
- Maria Antonia (10/5): -
- Francia (10/5): -
- Olga (10/5): - Desde el momento que llegamos el personal nos recibió con una calidez increíble como familia. La Ubicacion es magica rodeada de naturaleza y se respira aire puro. Las habitaciones son un sueño hecho realidad cama king size. Desayuno espectacular con menú de opciones. Agradecimiento especial a todo el personal por su excelente atención. Volveremos pronto .
- Keven (10/5): -
- Marielle (9/5): We had a great time staying there. The staff was very friendly and helpful. We will return. - The peace and the beautiful garden with a lot of beautiful birds and squirrels free in nature. The food was good There was not much to do nearby but it was ok. I find that one session for the spa should be included
- Luis albeiro (10/5): - Excelente Excelente
- MURIEL (10/5): -
- Juan (9/5): -
- Sandy (7/5): Charming rustic stay - We loved our bungalow room and all the space we had. The food was generally good and breakfast watching the birds in the garden was a lovely way to start the day. The traffic noise from a very busy road at the back of the property. The property is a little tired - that adds to its charm- but this is not a luxury experience
- Gabriel (9/5): -
- Sandra (10/5): -
- Susan (8/5): -
- JOSE ANTONIO (8/5): -
- Kerry (10/5): -
- Kerry (10/5): -
- Nataliia (7/5): -
- Jorge (9/5): Muy bien - Servicio maravilloso Calidad precio
- Andre (10/5): Wir haben unseren Aufenthalt rundherum genossen und kommen seeehr gerne wieder. - Das Haus im modernen Kolonialstil mit viel Holz, hochwertig möblierten Zimmer (sehr bequemes Bett, großes helles Bad) und der große Garten mit den vielen tropischen Pflanzen, Pool und jeder Menge Vögeln bieten ein sehr schönes, gehobenes Ambiente, ohne dabei aber "abgehoben" zu wirken. Das Personal ist Kolumbien-üblich sehr freundlich, sogar die Kellner sprechen englisch (habe ich in Kolumbien tatsächlich noch nie erlebt) und die Küche ist vorzüglich. Wir waren zum Jahreswechsel dort und auf dem Bett erwarteten uns u.a. eine Año Viejo-Puppe, gelbe Unterwäsche, eine Schale mit 12 Trauben, eine kleine Falsche Sekt und ein Gläschen mit Linsen, die allesamt zu den hier landestypischen Silvesterbräuchen zählen. Außerdem ein Gläschen mit diversen Körnern und Kernen, um morgens beim Frühstück die Vögel im Garten füttern zu können. Alles wirklich tolle kleine Aufmerksamkeit des Hotels. Leider war unser Zimmer sehr dunkel, sodass man selbst tagsüber das Licht anschalten musste. Außerdem hätten wir uns ein kleinen Schreibtisch o.ä. gewünscht, auf dem man mal den Laptop auspacken kann. Durch die Silvesternacht wurde irgendwo auf einem Grundstück gegenüber bis morgens sehr laut gefeiert. Dafür kann natürlich das Hotel nichts, Lärmschutzverglasung hätte das aber sicher etwas erträglicher gemacht. Aber das waren tatsächlich die einzigen klitzekleinen Wermutstropfen unseres sehr schönen Aufenthalts.
- Sergio (10/5): -
- Susan (9/5): - Gorgeous resort, lush vegetation, close to Pereira and airport Very strange coffee policy. Even though there is a coffee machine in the room, your limit is two capsules total for two people even though you stay 3 nights. There was no signage about the policy, that you had to BUY more capsules. So if you stay one night you get two capsules. If you stay 7 nights you still only get 2 capsules. Illogical and makes the hotel look cheap. What a shame for such a small thing.
- Kesucr (10/5): -
- francisco (10/5): Inolvidable - La calidad humana de la atención fue lo mejor Nada
- Estefania (10/5): -
- Idaly (10/5): Feliz descanso - Buena ubicación, buen servicio, excelente atención
- Peter (10/5): Wunderbare Anlage - Mitten in einem Park. Sehr freundliches und professionelles Team. Alles wird möglich gemacht (oder fast alles). Nichts
- Markus (10/5): -
- Andres (5/5): Disappointing - Staff is very friendly and professional. Restaurant is delicious. Garden and pool are great. But… We stayed in room 8. Not a good choice. This room shouldn’t be offered because it’s not up to the level of the hotel. It’s very loud and humid. The second night the neighbours organised a party that went until 6am. From room 8 it was like being there. Impossible to sleep. I complained with the staff. Answer: “ we are sorry, there is nothing we can do”. Yes, there things you can do, like putting double glass on windows, talking with neighbours about a code of conduct, etc. Disappointing, it should have been a great experience.
- Francisca (10/5): - Su ubicación
- Laura (9/5): -
- Maria Carolina (10/5): El spot perfecto para conectarse con la naturaleza y disfrutar en familia. - La amabilidad del personal, deliciosa la comida e increíble naturaleza. Todo muy bonito y acogedor Todo perfecto
- Lucie (10/5): An excellent stay in pereira - Excellent service, very friendly staff and a beautiful hotel Nothing
- Khari (10/5): -
- JULIAN ALBERTO (9/5): - La naturaleza el canto de los pajaritos al amanecer y en la mañana Poco antiguas las habitaciones que están al lado del lobby muy chéveres las q están alejadas y son más calladas y campestres
- ANA MARIA (6/5): - La privacidad y tamaño de la habitación. Cama cómoda El jacuzzi privado no calentaba bien el agua, demasiado tibia para usarlo en la noche, en conclusion no lo usamos. No dispone de citófono para llamar a recepción a pedir algo. El televisor grande pero antiguo, no nos funcionó para poner videos, o música. Tarifa elevada para lo que ofrece comparado con otros hoteles de su rango.
- Adriana A (10/5): -
- Guest (9/5): Un espacio natural y amable con un contacto especial con aves - Los jardines, el personal y la Habitación
- Juan Carlos (10/5): Fantastic place with very friendly and accomodating staff - We had breakfast, lunch and dinner there and the food was always delicious. The garden where the meals are served is beautiful. The room was very spacious and confortable The sauna in the spa wasn't working
- Maria Pauka (10/5): -
- Priscila (9/5): Un hotel boutique exquisito! - Nuestra estancia no podría haber sido más agradable! El entorno es precioso, nuestra habitación de ensueño, nos organizaron la excursión al Valle de Cócora y a la Hacienda de Café y fueron increíbles! Toda la atención del staff un 10! Volveremos seguro!
- Natalia (10/5): - La atención / buena comida / hermoso ambiente : limpieza Mucho zancudo que pican en las áreas de comidas
- Natalia (10/5): - Desayuno , la atención , el entorno , ambiente !!! Todo mal gusto !
- Francisco (8/5): -
- Oliver (8/5): Tolle Anlage im Grünen - Lage, Personal, leckeres Essen Manche Ecken im Zimmer brauchen eine kleine Renovierung
- Camilo (10/5): excelente sitio en pereira - Todo muy bien, la comida y las habitaciones
- Juan (9/5): - Ubicación, servicio, naturaleza y comida Wifi muy regular
- Jacobo (9/5): -
- MARIA PAULINA (9/5): Deliciosa escapada - El ambiente precioso, la relación con la naturaleza. La atención muy especial, todos muy atentos. Excelente comida
- Marc (10/5): -
- Louise (8/5): - The property is surrounded by lush tress and plants giving it a tropical feel and attracting many native birds. It is quiet and serene. The spa treatments were amazing, the breakfast was very good and generous. The bed was very comfortable. Water pressure in shower was good. Staff helpful. Unlimited filtered water refill after you buy the first one from the mini bar. My spa room (11) had a bit of a smell, not sure whether it was mould or not, no evidence of it. I did clean the air con unit when I arrived as it was very dirty, (perhaps the filter needs cleaning?) otherwise, the room was very clean. The prices for their cocktails were significantly higher than the previous hotel we stayed at in Pereira.
- Leon (10/5): -
- Pip (9/5): Excellent hotel for the price. Enjoyed our time here. Would stay again. - Rustic style, nice pool/spa, excellent massages, birdlife, food, staff. Bed super comfortable. Room was a bit dark and small.
- Serge (7/5): - Le site, la végétation. Le petit déjeuner servi à table, correct. Personnel très sympa et disponible. Loin de tout, chambre très simple, ne correspond pas aux photos., restaurant très moyen
- Mariana (10/5): - Es limpio, cómodo, la atención es increíble , la comida es muy rica
- OMAR (9/5): -
- Mark (10/5): - Amazing place, amazing service will be back soon
- David (10/5): - Great place!
- Gloria (5/5): - Todo estuvo bn, excepto q nos hicieron el cobro de una noche más por no desocupar rápido la habitación Nos cobraron un día más por demora al salir del cuarto
- Deeva (10/5): Fabulous stay - can’t wait to come back! - The staff was so friendly and accommodating. Our room was comfortable and cozy. Finally, the food was incredible - we ate at the hotel every night for dinner (and we are not the kind of people who normally eat at hotels - we prefer to explore local cuisine) and enjoyed almost every dish we had the pleasure of trying. Their blackened chicken dish is my friend’s favorite chicken dish he’s ever had in his life. Do yourself a favor and stay at Sazagua! N/A
- Isidora (7/5): Buen hotel boutique pero debe mejorar… - Su estilo rústico y que fuera mas un hotel boutique. Tenian problemas con el agua caliente. Al menos en algun momento del dia o bien salia helada o solo salia un hilo de agua.
- amanda (6/5): - Lovely place
- Daniela (5/5): -
- Carlos A (9/5): - Desayuno espectacular. Todos los funcionarios del hotel muy amables y serviciales.
- PABLO (8/5): -
- JORDI (10/5): Hotel boutique super agradable, molta vegetació i peronal amable - Ple de vegetació, habitació superconfortable y ben disenyada, personal atent i esmorçar molt bo Una mica lluny de Pereira
- Victor (10/5): -
- Martha Borrero (9/5): -
- Ali (9/5): - The boutique feel and nature Bad WiFi
- havanna4u (9/5): - Wygodny czysty pokój, przyjemny ogród z możliwością obserwacji ptaków. Dobre śniadanie. Brak Internetu przez cały pobyt. Dość wysoka cena, a w pokoju nawet nie było butelki wody.
- Paola (9/5): Un lugar de sueño - Un lugar muy cálido y lindo, con una atención maravillosa que no dan ganas de salir de esa paz Nada
- Cedric (10/5): Great place and very attentive staff - Superb room - the coolest we’ve been in, and we do travel! Nothing
- Kathryn (9/5): Lush, tropical haven near Pereira. - Gorgeous property tucked off the main road. Lush and tropical with many birds and other animals to enjoy watching. We had a lodge with it's own jacuzzi. Breakfast greeted us every day with fresh fruit and french pressed coffee. The staff were so warm and accomodating. I booked several excursions through the hotel and they handled every detail. It was a wonderful place to stay and I would stay here again. A bit far from town and sometimes hard to get an Uber. The hotel was able to arrange taxis for me but that was more expensive than uber. One night we arrived after 9 pm and had not eaten. Although there was still one table having dinner in the dining area, I was told there was no food left and the kitchen was closed.
- Arnaud (7/5): -
- Ana Maria (10/5): - Muy lindo y tranquilo
- Teresita (8/5): Precioso entorno - La habitación no era muy grande, el baño pequeño, pero funcionaba todo bien. El entorno del lugar es precioso. Muy buen restaurante.
- Julian (10/5): -
- Paola (10/5): Hotel increíble de lindo - Precioso hotel en un entorno lleno de vegetación y animales, todas las habitaciones son distintas y con mucho encanto y preciosa la decoración. El personal es extremadamente amable Podría decir que la ducha muy poca agua
- Luís (6/5): Beautiful? Yes. Luxurious? Absolutely not. - Let me save you the trouble: if you’re expecting a true high-end experience at Aságua Hotel, lower your expectations. This place is all style, no substance. Yes, the hotel is visually stunning. The architecture, the rooms, the proximity to the airport — all of that is great. But none of it matters when you’re left 15 hours without water and the hotel’s only response is a shrug and a “not our fault.” Excuse me? That’s not just poor service, it’s blatant irresponsibility. And it wasn’t just a one-off issue. The food? Oversalted. Repeatedly. The communication? Through WhatsApp groups (yes, seriously), where messages are either ignored or answered with passive-aggressive tone depending on who’s on duty. Oh, and the relaxing pool area? Ruined by the sound of traffic flying by on the nearby highway. So much for peace and quiet. To be fair, they did offer us a complimentary massage after the water fiasco—which, given that their massages cost nearly a million pesos for two, was a decent gesture. But it felt more like damage control than genuine hospitality. Bottom line: the hotel pretends to be a luxury retreat, but behaves like an amateur operation. If you’re into pretty places that fall apart under pressure, go for it. If you’re looking for service, professionalism, and basic accountability—look elsewhere.
- Korgi (10/5): Overall it was a great experience . Friendly and professional . helpful staff . Clean and very comfortable room . The na - We liked the wild life , the architecture, the open space , the food , clean grounds , the room was great , the shower was excellent and huge . The bed was very comfortable . The staff was very attentive and polite , cortaos. There was a water interruption but they fixed it as quickly as possible .
- Willow (9/5): Lovely grounds with colorful birds. - The staff at Sazagua is amazing! They were so thoughtful and assisted us with all our needs. We really enjoyed being there. The pool and hot tub area was a nice place to relax. We also enjoyed watching the birds each day. The food at the restaurant was hit or miss. My Colombian friend was not a fan of the arepas.
- Kathleen (10/5): - Beautiful property with great food and helpful staff.
- Lewis (10/5): the stay is excellent - We liked everything, the place was very beautiful, the food was very good and especially the attention of all the staff, very friendly, they treat you like a king, thank you very much for everything In this place there is nothing you don't like, everything is very beautiful and from the moment you arrive you feel a great peace.
- Mark (10/5): - Amazing place great service
- Rachel (5/5): Passable -
- Megan (10/5): Beautiful property with great restaurant - Beautiful property, great restaurant. The rooms with the jungle views were amazing!
- Manuela (10/5): Exceptional -
- Biffen (10/5): Exceptional -
- Amanda (10/5): Exceptional -
- Machiko (9/5): Almost perfect - We enjoyed the tranquility and the ability to unwind with our private hot tub. The premises are lovely and the staff are accommodating and friendly. Would have given it 10 stars if they had given us the proper accommodation that we had signed up for (deluxe villa) from the beginning and not tried to switch us and tell us it was the very best and largest they had. It clearly was not the best for our needs and we asked to make a move the next day to a "villa" that became available after the hot tub broke down. Luckily the villa was beautiful and we enjoyed it a lot but the disruption of the move is the reason for a "good" instead of "excellent". Too much musical chairs going on. A hotel should honor what you booked and not play switcheroo.
- Sarah (9/5): I would highly recommend Sazagua Hotel. It is set in beautiful, tropical grounds with lots of lush vegetation and birdli - I would highly recommend Sazagua Hotel. It is set in beautiful, tropical grounds with lots of lush vegetation and birdlife. Breakfast and food in the restaurant is of an extremely high standard and there is a good choice. Service is excellent at all times. It was a very relaxing place to stay. We also had massages and the hotel organised a coffee tour for us. This was a memorable day . We went to a small coffee farm high up in the hills where David, our guide went to a lot of time and trouble to explain life and the processes involved in coffee production. We were then treated to a delicious lunch. The whole experience felt very natural and authentic and David was an excellent tour guide who spoke English. I would also recommend a visit to Salento and the Corcora Valley.
- Andrew (10/5): Stunning property and great service! - Sazagua Pereira is stunning. You truly feel as though you are on a nature Preserve. The hotel is quiet with few guests but the hotel is staffed well with the kindest, most helpful staff. The restaurant is great...the breakfast is perfect and dinner menu reasonably priced. The hotel also arranged an amended coffee tour with one of their contracted guides (David) who was local to the area, super accommodating and informative. It was centrally located for several activities. I only wish I could stay longer.
- Juan (10/5): Exceptional -
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