Swagman Hotel

Location: 411 A Flores Street, Ermita, Manila, 1000, Manila, PH

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - Anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Full-service spa
• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Concierge service
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Full-service spa
• Tours/ticket assistance
• Free airport transportation - pickup

Rooms Available

• Standard Room

  1 Double Bed OR 2 Twin Beds

  205 sq feet

  
  

  Entertainment - Cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping

• Deluxe Room

  1 Double Bed OR 2 Twin Beds

  344 sq feet

  
  

  Entertainment - Cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping

Guest Reviews

• Jimmie (6/5): - Staff are nice and helpful. The air conditioner wasn't strong enough so they brought me a fan which they did promptly. The room didn't have towels, which I found out after I took a shower. The staff in general are very nice and I feel like it's a solid hotel but they need to double check things like towels and so forth.
• Toshiyuki (4/5): - 以前は冷蔵庫やテーブル椅子などがあり、友達などと楽しく部屋で過ごせたからです。なぜ、スワグマンホテルなのか、アンヘレス行きのオンリーワンバスとエアーポート送迎があるからです。
• Brandon (8/5): - The service was great, however there were gnats everywhere in the room upon arrival.
• Michael (2/5): Poor - Old hotel very poorly maintain, in the rooms are very poorly kept air conditioning doesn’t work well if the hot at all
• Verified traveler (4/5): Very tired rooms - Tired room, small toilet from children’s kindergarten, hard to use Difficult shower process to get water flowing
• Edward W (8/5): Good airport pick up - Has improved...but need little more improvment in rooms
• Bob (8/5): - This is a good budget hotel centrally located with a great staff.
• Mark (2/5): Stranded - We flew into Manila Airport at 03.15am. Prior to our arrival i had emailed the hotel our arrival time to avail ourselves of their airport transfer service. I received a reply confirming a representative will meet us at Bay 14 and bring us to the hotel. We rang the hotel about 4am only to be told that the hotel does not pick up in early morning! We told them of their email confirming pick up and said we are waiting as arranged previously. The girl said ok. Further call was made at 05.30am to hotel. The girl said " we thought you will get a taxi". We said "No we are still waiting as arranged". We rang again at 6am to be told the driver has been here twice already. This was not true. We had been waiting here all the time. About 6.30am the driver came to collect us. He claimed not to have been told of our booking or calls we had made. Clearly a bad breakdown in communication at hotel reception and between reception and the driver. It was not a good start to the day.
• Bob (8/5): - This is a nice Budget Hotel in the heart of Manila. Near Robinsons Mall and the US Embassy..
• Peter (2/5): - Please don't say here this is the worst hotel ihave ever stayed in i have been to the Philipenes 17 time's and This Is by far the worst hotel i have ever stayed in
• stephen (8/5): - New upgrades are very good,
• masanori (4/5): 再度利用したいと思はない。 - 部屋はせまい、冷蔵庫はない、wi-fiはつながらない、歯ブラシ、石鹸はない、
• Rodolfo (6/5): - The room was good but I can smell that somebody smokes in the room and the air condition doesn’t work very well it wasn’t get cold enough so it’s not really comfortable and while we are resting at night there’s a slamming doors wake us up and wondering what’s happening.
• Verified traveler (2/5): - Toliet backed up, lights not working, hotel seemed old, run down.
• oking (6/5): interview - hotel location was the purpose of our stay and the comfort room was a bit disappointing
• HIROAKI (8/5): 宿泊料金が安ければ利用をお勧め - 部屋が狭いが、一人旅なので問題ない。 一階がレストランなので夕方頃にはお客で賑わう。 ステーキをミィデアムで注文したのに強ウェルダンがきた。焼き方も肉の見栄え味もが冴えない。添えてあった野菜は新鮮でおいしかったが。今回　ホテルの料金が安かったので利用に割安感があったが通常の値段なら近くのred planet hotel が快適なはずだ。
• Gary (4/5): Tired old place !!! - The Swagman now part of Oriental Hotel Group has undergone some renovations in the Dining Area which are nice , the Staff are fantastic given what they are working with . The Rooms are inexpensive by Manila prices generally and it Shows ,,,Old Dark Dingy rooms with mouldy roofs and leaky plumbing , noisy old Aircon and soiled linen . The CR in Our Room was tiny, suitable only for Children . I have stayed here many times over the Years as a one night stopover , the free Airport transfers are handy and reliable for the weary traveler and their Fly the Bus Service too Angeles and Subic is reliable and on time ,,,,The Lift has not worked for ages or is always out of Service when I'm there, so you need to use the Service elevator which is not designed for 2 persons and accompanying luggage !!! Travellers tend too stay one night and move on . It is quite often Full for the Simple reasons everyone can handle a Single night,, and In My opinion it's because of this that they see no need too Renovate the rooms . Disappointing best describes the Hotel !!!
• El Supremo (4/5): frequent visitor - This old hotel should be converted to a warehouse (bodega). Poor service, minature toliets, unreliable transportation, roach infested, noisy, dangerous neighborhood. The hotel encourages bums, unmetered taxis and hustlers to loiter around the front entrance praying on customers. Needs improvment - Now...
• passer votre chemin (4/5): juste pour une nuit ! ! - chambre sale et vieux mobiliers dommage car la réception et le restaurant est très bien.
• Verified traveler (4/5): Stay Elsewhere! - I stayed at Swagman on an overnight in Manila. Big mistake! The room was so dirty old and run down. Cable was out, only 2 stations that were barely watchable. Shower was confusing because it was next to the toilet without a curtain separating the two. So when you shower, you have a wet toilet. My hotels.com reservation said "in room safe" and "mini refridge". There were neither in my room. The room was also crawling with roaches. There were so many, I stopped killing them. Thankfully I was only there one night. I would've paid for a room elsewhere otherwise. The only reason I gave a hesitant 2 stars were the staff were really friendly. Never staying there again.
• Luis (2/5): Stay away - This place does not provide the advertised amenities, nor what would be considered basic for that matter. The Best Western around the corner is a true hotel for the same price. The website claims that there are safes in the room. There are no safes. The deluxe room was barely big enough for the queen sized bed, there was no closet, there were no drawers, only one sink faucet worked, and I had no working shower. I prepaid three nights. My flight was scheduled to arrive around midnight, so I tried to contact the hotel for three weeks in vain to arrange for a late arrival, and to arrange a ride from the airport on their free shuttle. The contact phone number went unanswered, emails sent to the contact email were returned as undeliverable. With the help of two customer service agents at Expedia I was finally able to arrange for my late arrival and airport pickup as I was departing LAX. I traveled over 20 hours to get here, and when I finally arrived at the hotel at about 1:30 AM, I couldn't even take a shower. I slept as best I could until 8:00 AM, at which time I walked to the other hotels in the area, and found the Best Western. My booked reservations at Swagman were not refundable, so I forfeited the cost of two nights of my prepaid reservations, checked out, booked at the Best Western, and enjoyed my stay in Manila before moving on to my final destination.
• Jeffrey (4/5): One of the worst in Manila - One of the worst hotels that I have ever stayed at while in Manila. Had to change rooms 5 times in order to get one where 1. Toilet worked 2. WiFi worked 3. Aircon worked 4. Shower worked. Supposedly has an Outback Restaurant and airport transfer service. They DO have an Outback menu, but most of the items were "Out of stock". The airport transfer is only at fixed times during daytime hours and is of no use for early/late departures. Management allows "Ladies of the Evening" to sit at outdoor terrace tables, so as a single guy you have to run that gauntlet every time you go in/out.
• mercy (4/5): Bad dirty room- linens was very dirty also - In the first 3 days it was a nice room. Then we went to Butuan City for 2 days.When we returned for the last part of our trip we were given a bad dirty room and we had to switch rooms .Then the 2nd room was full of Cockroaches and we could not stay in the room, because the bugs really bother us. We just wasted our money, We told the front desk and she did not really pay attention or care about it. We went to the lobby area for a couple of hours to wait for transportation to the airport .
• William (8/5): Best buffet - Was good enjoyed so much the breakfast buffet and the service was great.
• Earl L (8/5): Was "Just Ok" - Stayed there for my interview with the US Embassy. Room was small but Just Ok for the price. Service was just average and the food was good. Locality was great, it was just a short walk to the Embassy.
• Verified traveler (4/5): - very little water on shower and as well as the toilet flush is so poor. The bedroom is soo smelly ,, in short so stink.
• Dan (6/5): free airport shuttle ,, - no wifi in rooms , only in lobby ,, restaurant had good food .
• Verified traveler (8/5): Nice hotel - I liked my stay. A couple comments. 1) The street beggars in front are irksome. 2) No wi-fi in the rooms? So you have to sit in the middle of the restaurant to do email? 3) No soap or shampoo in the bathroom? No in room refridgerator or bottled water? 4) AC was cold, but noisy. Otherwise, nice, clean, and comfortable.
• Verified traveler (4/5): Won't go back - Over priced for what is a very basic hotel
• William L (6/5): - Convenient to US Embassy
• William L (6/5): - close to US Embassy, Outback restaurant on premises (small selection), friendly staff,
• EDWARD (6/5): OLd hotel, and not much has improved in25 years... - The prices has shown not to be in line with the quality!! Hotel rooms are very small , and the beds have something to be desired!! They're van pick-up is very good and there transportation to Subic and Angeles is hard to beat, with a regular schedule on all on time!!They have a free pick up at the airport and going back to any terminal!
• Verified traveler (6/5): - Newly remodeled, helpful friendly staff, great food.
• Verified traveler (6/5): - Newly remodeled, friendly helpful staff, good food.
• Marissa (4/5): You get what you paid for - The room was smelly and a bit dirty! Especially the toilet. We ask for a family room which was ok. Very good and reasonable prize and for short visit only or one night stay. The highlight was a free pick up from and to the airport.
• Verified traveler (2/5): bad - terrible! very dirty i cant say anything more about this hotel except that its so dirty
• joseph (8/5): good food - short stay but nice time----I have had better and worse but I will go back there
• Jørgen (6/5): Vacation - Godt hotel til prisen. Masser af liv i området. Serverer den bedste burger i manila.
• Geoffrey Bernard William (10/5): Convenient and comfortable. - Very convenient for my own interests and quite comfy. I recommend it to any Ex-pat.
• Tatsky (10/5): Nice staff and food. Great shuttle service.... - I was really happy for the accommodation and favors the staff have given me, especial mention to Rio, during my stay. The hotel is close to almost everything and I feel safer as well. Keep up the good service. Just one thing I am so concerned is the kind of communication they have. I booked my stay thru Expedia when I was still in the US, about 4 weeks before my flight to the Phils., and I was trying to contact Swagman front desk to confirm my arrival and the assurance that they can pick me up at the airport on my arrival time but I was having a hard time connecting with them. Thanks to Expedia agent who helped me to get in touch with the Swagman staff after the 4th attempts. I hope they will find a solution for this kind of concern.
• Glory (4/5): The free airport transport.. - I've stayed in this hotel a few times for one reason that has saved me the hassle of finding transport from the airport. Staff are always polite and helpful but the room are not clean the sheets have stained on them, i traveled a lot and i always bring a lightweight sleeping bag but this is the first time that i had to use it in a hotel.
• Steven (2/5): Terrible ..Much better hotels in that area .. - Terrible , Booked the economy room . The size of a closet , no wifi in any of the rooms . You have to go down stairs and it's a bus service down there with many people on the wifi . Good luck getting a connection .. I would never stay there again ..
• ウィンドサーフィン (6/5): 西欧人宿泊者の多いホテル - 送迎付きのホテルという事だけでスワグマン ホテルを選びましたが、電話でホテルに送迎の申し込んだ時に、 私の英語が下手なのか、受付の女性が忙しいのかは分かりませんが、客の要件も聞かずに切られてしまった。 チェックインの時、受付の女性に、印刷したエクスペディアの旅程表を提出したが、 必要ないといわれた後に宿泊費を要求されたが、２度も払えないと強い口調で言い返し、 再度旅程表を見せて、チエックインが無事に出来ました。 何回も水を流してもトイレットペーパーが残るので、修理を頼みましたが、直りませんでした。 なので、用を足す時に困ると思っていた事が翌朝的中してしまった。
• Beverly (2/5): シャワー使えず、お湯も出ない！！ - シャワーが使えずお湯も出ないのでフロントに言いに行ったら、「今からチェックに行く。」とのことで一晩待ったが結局誰も来なかった。怒り心頭だったので、「金返せ！じゃなかったらディナー代をどうにかしてくれ！」と言ったら、ディナー代を半額にしてくれた。そこだけは認めるが、この国でシャワーが使えないのは最低だ。
• Verified traveler (6/5): - フロントの女性スタッフは、愛想が良く、好感が持てます。レストランでは、毎晩、生歌のショーを開催。部屋は、狭く、エアコンの音がうるさいです。ベットは普通です。周辺は、夜は危なく、物乞いをする人や、怪しそうな人が数人います。当初お願いしておいた時間には、迎えの車が来ず、電話で再度お願いしてから２０分して到着しました。周辺は大渋滞で、空港第３ターミナルからホテルまで９０分かかりました。夜遅く到着した時のアンへレスへの、トランジットホテルとしては便利です。
• Verified traveler (4/5): Very Poor standard. Not impressed at all - I wanted to stay as I came from angeles and I thought it would be convenient as the bus drop off point was the hotel. The water in my room never worked so no water for shower sink or ex. They had to ask me to take shower in another room on another floor. So in morning get dressed go change room and take shower. Just 2 bath towels for double occupancy room. No hand or face towels but then again there was no water in the taps anyway. Lol The food in the resto was over priced. The wifi which was available, when working only in resto, rarely worked. No wifi at all in room. The mini bar in room was empty. Maybe they expected me to go to the 7-11 nearby and fill myself. So nothing good to say about my stay.
• rodolfo (4/5): Nice hotel close to dept store but very noisy . - At nite time you can still hear people working ,I think the hotel is under renovation ,annoying and can't sleep nicely.the air condition also so noisy.im not comfortable to recommend this to some of my mates love to visits Philippines.

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