Vinpearl Resort & Spa Ha Long
Location: Reu Island, Bai Chay Ward, Ha Long, Quang Ninh, Ha Long, VN
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Spa Experience: Indulge in massages, body treatments, and facials at our full-service spa to unwind and rejuvenate.
Premium Dining Options: Choose from 3 restaurants or opt for 24-hour room service to satisfy your cravings.
Exciting Recreational Activities: Enjoy a private beach, outdoor and indoor pools, bar/lounge, and poolside bar for ultimate relaxation.
Vinpearl Resort & Spa Ha Long offers a blend of luxury and comfort, making it the perfect retreat for your next getaway. Immerse yourself in our world-class amenities and exceptional service - book now to experience paradise.
Important Information
- Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Birth certificates for children must be presented at check-in. In the absence of birth certificates, child ages will be determined based on their height.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Steam room
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- On private beach
- Full-service spa
- Meeting rooms
- Pool umbrellas
- Billiards or pool table
- Tours/ticket assistance
- Snack bar/deli
- Playground on site
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Ballroom
- Banquet hall
- Well-lit path to entrance
Rooms Available
-
Deluxe Terrace
1 King Bed OR 2 Twin Beds
409-sq-foot soundproofed room with a balcony
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Deluxe Terrace Twin
2 Twin Beds
409-sq-foot soundproofed room, balcony with ocean views
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Deluxe Twin Room, Ocean View
2 Large Twin Beds
409-sq-foot soundproofed room, balcony with sea views
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Deluxe Twin Room
2 Large Twin Beds
409-sq-foot soundproofed room, balcony with partial sea views
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Deluxe King Bed
1 King Bed
409-sq-foot soundproofed room, balcony with partial sea views
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Executive Suite King Bed
1 King Bed
818-sq-foot soundproofed room, balcony with sea views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
-
Deluxe Ocean View King Bed
1 King Bed
409-sq-foot soundproofed room, balcony with sea views
Internet - Free WiFi
Entertainment - 48-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Free tea bags/instant coffee
- Soap
- Bed sheets not available
Guest Reviews
- Callum (10/5): - Incredible hotel with amazing service! A bit pricey for food and drink, but one of the nicest hotels I have ever stayed in
- John (6/5): - For a 5 star premium hotel it seriously underperformed. Good food although centred around a buffet style which felt a bit conveyerbelt with staff not collecting dirty plates and very repetitive roads day. All entries into restaurants was by facial scan which just felt so impersonal like a controlled cafe. Bar had ran out of rum (all week) so couldn’t make most of their signature cocktails, and not many premium spirits and struggled to make normal cocktails. More all-inclusive quality. Food left round the pool and not collected for hours and lack of sunbeds (about 30 total for whole area). inside bar which wouldn’t serve us one night after 10:40 as closing at 11, and ordering pricey and not even nuts or something to align with any other 5* and then switch lights and ambient music off on you when we sitting there at 11:10 but no where else to sit. There was a typhoon warning whilst we were there and cancelled boats. Only way we even knew was after a local taxi driver told us and we enquired at reception and they told us last boat home was 2pm. Shame as the location and hotel its self and location and looks like they focus attention on weddings rather than individual guests. It is beautiful and just feels poorly managed/staff attitude compared to other hotels including the second hotel we moved to in Hanoi which is far superior. Would we stay again, yes as low cost in low season but would think twice if they price like other 5*s elsewhere we had been.
- grahame (10/5): - Excellent
- james (10/5): - An exquisitely beautiful environment and resort. Thank you🙏
- Alfred (10/5): - Amazing place overall. Some facilities are a bit worn out such as stand lamps, fridge in our room wasn't working, and TV needs some proper reset as some apps doesn't properly install anymore. Despite all those, the big question is would we come back again? Definitely, my son had fun and loved every other areas it offers. The office room is also very quiet and has good net speed if you plan to do some work just incase. It has a souvenir store which sells family friendly items, and also offers over counter medicines on the clinic. However if you need very specific needs or items you may need to travel outside the island.
- Hannah (10/5): - Whole experience was great. Had a lovely meal in the pavilion, and breakfast in the buffet was also great, no complaints
- Paul (6/5): - We stayed 5 nights in July, which we learned is the peak summer season for families to take a vacation, hence there were a lot of children around with no adult pools. The facilities were poor. The property was probably build to a high Vietnamese standard, but shortcuts were taken and it was not up to Western standard. A bathroom shaver mirror was bent by a previous guest and when I asked for it to be replaced, it was just bent straight. Not the standard you expect from a supposed 5 star place. The pool was good, MT the barman was great and the F&B Director David was wonderful to speak to. All in all we would not return, given comparable service and quality that you can receive of 5 star other properties in SE Asia.
- Verified traveler (8/5): - Beautiful resort on a small island with well taken care gardens, beach and swimming pools. The breakfast buffet was impressive with so many options available. Most of the service staff are lovely and so helpful, especially staff in the bars/restaurants and the staff managing luggages to and from the resort island. My room was comfortable with partial pool view. There are room for improvements with the reception area when guests arrive. I waited for 15 mins, while 3 out of the 5 staff behind the counter seemed to be doing other things than serving guests. When I finally was served, I was told those staff were not “reception staff”. There was also no queue and people just push in. I saw the same crowd at the reception when I left, which clearly show they are in serious need of more reception staff. The food at the restaurant was also incredibly expensive, at least 5 times higher compared to food outside the resort. If food prices were more reasonable, there maybe more guests having dinner in the resort rather than going back to land for dinner.
- Robert (8/5): - view of the islands
- Lily (10/5): Fabulous! - Wonderful resort with breathtaking view from our room. Room is very clean, nice and comfortable. The staffs are very attentive, polite and helpful. Got our breakfast coffee made by Mr. Huy Thắng, very appreciate with the care by the staffs here. We love here so much that we extended our stay for another 2 days. The only thing need to be improved is the restaurant here is a little pricey for dinner and didn’t have much choices, had to go out for dinner. Other than that, we are really love this resort. Will come back again soon.
- Brian (10/5): - This hotel is a must stay at. Our stay was three days. Next time I will stay many more days. The food was incredible. The views were stunning.
- Gregory (8/5): - Good service
- Akin (10/5): - Excellent luxury hotel experience. Wide variety of food available and huge outdoor pool with lots of activities. Brilliant service.
- Joe (10/5): The best ever! - Absolutely unreal from start to finish. Was VERY pleased on all aspects and will definitely be back again. Food was excellent. Ferry shuttle was always running, pool was amazing, beautiful views, sauna/steam room was a great touch. Loved it all!!
- Thien (10/5): - Nice and friendly service
- David (10/5): - Excellent base for a stay in Halong
- Patrick (10/5): - An extremely beautiful resort. The staff is excellent and accommodates for everything. The room was amazing.
- Robert (10/5): - the resort is simply beautiful. the beaches are private and quiet
- Rachael (10/5): - The room was very quiet and the bed was extremely comfortable. Beautiful property, but food options are limited and expensive. Overall, wonderful experience and the staff was phenomenal. Would definitely recommend.
- Steven (10/5): - What an incredible resort! Staff went above and beyond and the rooms were incredible with amazing views. Highly recommend!
- Adam (10/5): - Very helpful, friendly people
- Steve (10/5): WOW - WOW what a stunning hotel in a stunning location! Would recommend to anyone!
- Helen (10/5): - This is an island. You have to take the ferry out that is free for guest. However the steps are too steep. Not good for elderly adults. But overall good.
- Christian (10/5): - This hotel is on its own island. The rooms with a terrace exit are exceptional. The food options vary from traditional dishes to the exceptional Italian restaurant inside the hotel. The laundry service is exceptional. It’s its own self contained island and everyone that is there is supposed to be there. The breakfast buffet is memorable. The hotel and staff have options to accommodate every kind of need. There was constant follow up on how the experience be is going and any concerns are immediately addressed. This is one of the most luxurious hotels I have ever been a guest at. Don’t forget sunscreen, the pool is large and the bike riding area is huge. This experience will not disappoint.
- HUNG (10/5): - Love my time at Vinpearl. Will definitely be back.
- Dugald (10/5): - This is a very beautiful hotel, it’s a unique experience, as it’s situated on its own island. The staff are very friendly and the food at all of the restaurants is first class
- Judith (10/5): - This is a beautiful hotel on its own island. The rooms and bathrooms were an A-plus. The breakfast buffet was delicious with something for everyone. We planned a cruise to the Bay of Wonders, which we booked through the hotel, and is an absolute must see. My only negative comment is that the steamroom and sauna for men wasn’t working.
- Denise (10/5): - Beautiful place
- John (10/5): - Very friendly place Mr Who greeted us and was very kind
- Sylvia (10/5): - Excellent stay! Amazing views, wonderful staff, super clean and high class.
- KERI (10/5): - We stayed here for 2 nights while touring HaLong Bay. Rather than taking an overnight cruise, we did a private day tour (the resort helped ys to arrange) and stayed at Vinpearl. Pictures on line looked great, but honestly they didnt do justice. The resort, rooms, restaurants and staff all exceeded our expectations. Certainly would recommend for anyone wanting a 5 star stay!!
- James (10/5): Nice place - Top quality resort. 90 minute Hot stone Massage was the best I ever had, special thanks to my masseuse. Tour was easily booked for a day cruise on HaLong Bay. Fantastic staff from the front dest to the cheery cleaning crew.
- SUJIN (10/5): - 직원도 친절하고 호텔컨디션도 매우 좋았음 여행의 막바지라 휴식이 필요했는데 잘 쉬었다 감 경관도 좋고 저녁 레스토랑 음식도 좋았고 비수기라 그런지 원래 그런건지 모르겠지만 조식은 생각보다 단촐했음 아무튼 다음에 또 갈 기회가 생기면 갈 의향은 있음
- Nia (10/5): Beautiful Island - Breathtaking location for Ha Long Bay. Customer service made check run smoothly and helped to bring luggage directly to room. Love that they offer 24 hour private shuttle to mainland and have facial recognition to be able to go back and forth from main land making things run efficiently. The rooms were clean, modern, and balcony view was beautiful. Buffet was delicious and had a variety of food well seasoned along with view of the ocean. Many activities to do on island from pool, gym, spa, and pickleball. Only compliant is that the jacuzzi didn't work at spa when I went in evening. Prices were affordable for stay and 5 star treatment. The steakhouse restaurant had great customer service, delicious food, and amazing atmosphere with lighting for dinner time.
- Sherene (10/5): - Attractive, self contained resort with high end furnishings, room space and facilities. The ferries are not too frequent, so you do need to make time for commuting to and from the main land. Staff are good however were a little slow with some communication. Otherwise a great stay for a few nights.
- Ravindra (10/5): - Great
- gilberto (10/5): - This Hotel is well located. The view to the islands is great from this Hotel. The staff were very attentive and courteous. A great experience overall
- My (10/5): - It’s a gorgeous hotel with nice amenities. However, it does not answer the listed phone numbers. It was a hassle.
- My (10/5): - Wonderful hotel. Only wish that they answer the listed phone numbers. It was a surprise that the phone number listed by Vinpearl was not answered properly.
- Jacqueline (10/5): - All good
- Kane (6/5): - Great Stay, But Food & Beverage Needs Work We recently stayed at Vinpearl and had a generally positive experience, but there’s room for improvement in certain areas. The good stuff: The views are stunning, the pool area is fantastic, and the staff are friendly and attentive, creating a relaxing, luxury atmosphere. The beers are also surprisingly affordable for a hotel of this standard. The not-so-good: The food and beverage experience didn’t match the hotel’s luxury feel. While the breakfast buffet was quite good, the pho soup lacked authenticity, tasting more like fast food than a national dish. Dinner at the Pavillion restaurant didn’t meet expectations either. While the staff were friendly, service was inconsistent: wine glasses weren’t refilled, dishes arrived out of sync, and tables weren’t cleared properly. It lacked the attention to detail you’d expect from a 5-star property. Lunch by the pool was similarly disappointing. The spring rolls were fine, but the club sandwich arrived cold and soggy, and the fries were lukewarm. Waiting 30 minutes for this, with no cutlery or napkins provided, added to the frustration. Despite these hiccups, the handwritten note from the General Manager addressing concerns was a nice touch. Would we stay here again? Yes—but we’d eat out every night and stock up on snacks at Circle K. Vinpearl gets many things right, but its food and beverage service has more in common with Fawlty Towers than fine dining.
- Robert (8/5): - The property was immaculate and the staff were all very friendly, knowlegable, helpful and fluent in English. The only problem we encountered was our room temperature was very hot and i could not adjust the thermostat.
- Scott (6/5): - Beautiful property however starting to show some signs of age and unfortunately my stay was ruined by incompetence of the staff
- sudhesh (10/5): - Great staff
- Christopher (10/5): - Nice for a few quiet days relaxing with great pools and restaurants
- Scott (6/5): - We booked the executive suite which was a nice room but the hotel service was lacking. There was zero personalization, we felt like cattle being herded through breakfast. Breakfast is all self-service, there is zero personalization. They don’t even seat you upon arrival, you are left on your own to walk around in a crowded dining area to find an empty table after theyscan you when you enter the restaurant There was only 1 working coffee machine at breakfast so very long line just to get coffee. They never removed dirty dishes from table, just let them keep pile up. We had dinner in the Pavillion and had to get up more than once to find the wait staff so we could order. The spa service was also lacking. Typically upon arrival at a spa you are led to a private, serene room where you are served tea and you relax for a few minutes before your treatment begins. At the Vinpearl, they have you sit in a public hallway upon arrival where they serve tea and ask you to fill out a questionnaire while other guests shuffle past you. Once you finish the questionnaire they usher you to the massage room that has a connecting dressing area. The masseuse didn’t even leave the room while we were undressing. The massage itself was good but the experience leading up to and following the massage lacked serenity or personalization. This was just another example of how we felt like cattle being herded through a process. We spent 5 nights at the Vinpearl and never once were we made to never
- Maria (10/5): - This place is like paradise on Earth. It was a really good experience.
- Daniel (10/5): - Spacious room with a fantastic view. Very good service.
- Peter (10/5): - Wonderful resort stay.
- Artur (10/5): - What’s an experience. Hotel beautifully allocated in one of the Island, quick connection boat is provided by the hotel. Presentation of hotel and the staff amazing. Clean and very friendly!!!!! Pack breakfast OMG full bag of goodies! Thank you so much
- Verified traveler (10/5): Great Stay - Great from start to finish. Lovely staff, modern accommodation, spectacular views from rooms, excellent pool and beaches. Restaurants are slightly pricey relative to the surrounding area but to be expected for a hotel on an island.
- Linda (10/5): - Remote-The hotel is on an island
- Mark (10/5): - Enjoyed a 4 day / 3 night stay. The outdoor pool is very spacious with beautiful scenery of the bay.
- Stephen (10/5): - Incredible resort. All the staff are amazing and can't recommend it enough! Gorgeous island
- Garry (8/5): - My only issue was the way that other guests behaved in the buffet restaurant. Young children were allowed to handle food (and even taste and lick) and plates at the buffet and then not take it so that it was left for another unsuspecting guest. I got sick with mild food poisoning at the hotel which is what made me take notice of the behavior at the buffet. Staff should be supervising and also have a rule that no children under 12 should be serving themselves at the buffet.
- Phat (8/5): - You have to take a very short ferry to get to the private island (provided by the hotel). The grounds and pool are gorgeous, the event planning concierge was very affordable and easily arranged everything. I took off one star (I would take off a half if possible) because the food was only decent. Even the private dining food wasn’t all that much better than the buffet. Certainly not terrible, just decent food. I highly suggest you rent a boat for Ha Long Bay, that was incredible—Kevin/Hieu was our guide and highly recommended. Also, make sure you put a deposit down on your room if you plan on drinking alcohol at all. Otherwise, they do not keep tabs open and you have to pay every single time you order a cocktail—very annoying.
- Laura (10/5): - The staff are so helpful, the food is absolutely amazing. There was some damage after the rare storm but the recovery effort made it seem like nothing happened. Overall a 12/10
- TUONG (8/5): - Ok
- Bonn (10/5): - Beautiful resort and the people working there are very friendly.
- Dinh Van (10/5): - Beautiful and luxury
- NGURANG (6/5): - The property is a good place however has very limited recreation and sports facilities. With an island so beautiful. The spaces could be utilized better.
- Margaret (10/5): - VP is on its own island with a private beach and 3 pools. You check in on the mainland, then take their ferry to the resort. The resort itself is beautiful and enormous. There are 3 restaurants on site with 1 buffet restaurant that offers so much variety of food that we didn’t find the need to get off the island. We really enjoyed our stay because it has the feel of being on a resort. The only feedback is make the indoor pool available during the day when iis too hot to swim outdoor and the outdoor pool available at night when the water cools at night.
- Amy (10/5): - We picked this property because it resides on an island and is very unique. We were looking to relax at a resort and enjoy some downtime. This hotel was perfect for that. The resort is large and beautiful, the pool was large, we enjoyed lots of swim time in the pool. Our rooms were facing the ocean view, and we can just walk down to the beach from our room within minutes. Definitely a 5-star property. A small negative was the staff were not very well verse in English, it was good that my sister could speak some Vietnamese to help bridge the gap. Overall, our experience at Vinpearl was great, a wonderful hotel to stay at and the price to stay there was very fair.
- Miko (10/5): - Beautiful property!
- CHRISTOPHERG (10/5): - Amazing hotel, staff were superb as was breakfast.
- Jin Woo (10/5): - 너무너무 좋았어요
- emil (6/5): - Location of the property and the grounds are great and impossible to beat—private beach, indoor and outdoor pool, 3 onsite restaurants etc. We stayed in an executive 1 bed suite, and in the half bath/guest bath, there’s no towel hooks or towels provided. Overall resort looks like it’s been around for 30 years. All the walls are beat up and property isn’t maintained too well. The staff are attentive and great which made up for it. However, the other guests there are just awful. They’re loud, don’t understand personal space or manners, children are running around uncontrolled especially in the buffet, everyone coughs and sneezes without covering their mouth, people bump into eachother with no regard. Not sure if it’s a cultural thing, but I was expecting a certain level of class and sophistication from a 5 star resort. This seemed like most guests were locals. Would probably recommend the is to others but would definitely reiterate the issues so one is to set their expectations accordingly.
- Don (10/5): - Very good to excellent overall.
- Ashish (10/5): - We stayed for 2 nights and loved this hotel. The rooms were great and had the best Ocean view. Taking a ferry from the check in building to the hotel was an interesting experience. The hotel is huge with lots of dining options. We tried the dinner buffet one night, the service and food choice was really good. The next night we tried the ala la carte menu at a different restaurant. Both the times we found the food a bit bland but that’s probably because we are used to having spicier food on a daily basis. We took a day ferry from the hotel and all the arrangements were done very well from booking to car transfer to the boat, etc. The service by everyone was excellent! Will definitely return to this resort if I visit Ha Long again.
- Rukshan (10/5): - Awesome hotel in an island. Relaxing pool vibe. Rooms would have been sound proofed though. It overall it was a real 5 star experience with super elegant set up.
- Tammy (10/5): - This is a great place to stay.
- michael (2/5): - A wedding that was more like a rave interrupted our stay . The staff was horrified , we were horrified . Th wedding was allowed to play music outside for hours . Been to many outdoor concerts but not this loud . The wedding took over the hotel and was disrespectful to employees and everyone . Horrible experience .
- Blair (10/5): - This is an amazing property!! Top notch service, hospitality. The grounds are beautiful. Quiet and peaceful. The breakfast buffet was and room service food was excellent. Would stay here again in a heartbeat!!
- Felice (10/5): Relax place - I feel relax at this hotel. :-)
- Sarah (4/5): Avoid!! - Food is awful!!!!!!!! Avoid this hotel if you are planning on chilling on the island for your stay as the food is rubbish! We were also woken up at 5.51am by classical music playing full barst in our bathroom. This also happened to 2 other rooms in our party.
- My (10/5): - The property is marvelously maintained. The buffet has food for everyone and the quality of ingredients are very high. Very big pools both inside and outside. Inside heated outside not. Wish they post a sign to say so.
- ROBBIE (10/5): Simply amazing! - I travel all over the world and Ive never stayed at a hotel where EVERYTHING was great. From the moment I stepped out of my taxi I was greeted by exceptional people with smiles on their faces. In 5 days I never opened a door because 2 staff members would beat me to it. The ferry boat that goes back and forth runs every 20 minutes and its only a 5-7 min ride. When you step off the little ferry boat, another staff member is waiting in a golf cart for you. And the grounds are incredible, with a beautiful fountain and waterfall at the entrance. The pools are exceptional, a private beach, a large indoor pool and nice fitness center. The buffets are a tad expensive but are huge with much to offer. The ambience of the entire estate was amazing. And a 5 star hotel with $75.00 a night rooms…I just cant say enough about this place. I have never been treated so polite in all my years of traveling.
- Jeff (10/5): - We were very pleased with our stay at The Vin Pearl Resort. Lovely big property and very well kept. The staff were very friendly and attentive. They were willing to help you with anything you needed. The general manager Kristof was so kind and friendly and helpful to us. I would recommend this hotel
- Ava (10/5): - Clean and excellent service. 24 hour boat to the island every 20 minutes. Helpful staff and there's even a clinic if you are unwell.
- Zahir (10/5): - Amazing property amazing staff loved it
- elimane (10/5): - Excellent and good area really a good area to stay I recommend everyone to visit that area
- Tien (10/5): - High quality room, beautiful view and balcony, great service, delicious food and amazing breakfast
- Abin (8/5): - The hotel staff and hotel grounds are stunning! Love the private boat transfer and island feel, can’t really see ha long bay from the resort. My only thing is the hotel rooms look very outdated. Walking in from the terminal to the front you feel a Bellagio Las Vegas vibe but the room feels like 1950s. Service was excellent though!! No complaints!
- Jody (10/5): - Stunning private island resort, definitely makes you feel like you are living the life of luxury. It was so quite and peaceful. The staff are all super friendly and go out of there way to help you, even when not asked. Super easy to get taxis from the resort and just a short boat ride to to the island via thw resorts own boats. The added little touches of a pianist and singer, free jacuzzi and sauna made it feel extra special. The only issue was the vegetarian food options which was very limited unfortunately and there was no evening buffet abailable through out our stay just the a la carte restaurant was open.
- David (10/5): - It is a beautiful property and all the staff are great!
- Jennifer (10/5): Highly Recommend - Excellent property and excellent stay. I can't believe how inexpensive it was to stay at this beautiful property. The rooms are roomy, beds are comfortable and the view is unmatched. The sad thing was that it was like a ghost town when we were there.
- JENNY (10/5): Wonderful Hotel - The hotel itself is amazing. Travelers get so much bang for their buck at this beautiful hotel. Service is outstanding. Sadly, it is a ghost town this time of year, which is such a shame. Not sure how they can sustain all of the wonderful-ness with so little occupants.
- Mariya (10/5): - Best resort in Ha Long Bay
- YuenYuen Debbie Chiu (10/5): - Great facility. Nice view. Friendly staff. The bedding can be better.
- Vishal (10/5): I’ll be back! Amazing place! - Amazing hotel will beautiful views! Staff were very friendly and helpful! Special thanks to Antoine and to all the staff to be honest for their warm welcome and professionalism. My only regret is that I only stayed for 1 night! Wish I had booked at least 2 nights stay. 10/10 overall! I will return!
- Mark (10/5): Vinpearl is excellent - The resort was beyond our expectations. The room was high! The buffets were excellent, full of a wide variety of great food. We loved the place.
- Mariya (10/5): - Amazing hotel very nice property with friendly staff
- Pao (8/5): - Beautiful place n landscaping Too many uncontrol children running around making the area affected unsafe
- Preetam (4/5): - This property is really dated. It’s looks good when you first arrive but a closer look and you will see cracks, dirt, damaged walls, furnishings etc. There was a major problem with our room so the hotel did upgrade us. But we decided to check out early and cut our losses. It’s a facade, looks nice but closer look it’s dated. Food terrible for vegetarians tooz
- Binh (10/5): - The staff was top notch. Dung, I think he is the customer care manager, made sure that our stay was as enjoyable as possible . Thank you Dung. Your hotel is very lucky to have you working there.
- LEIGH (8/5): - The hotel was fabulous and the staff couldn't have been nicer. I enjoyed the Spa every day and it was amazing! The breakfast buffet should nnot be missed, the best choices of foods and the pastries and fruit are delicious! The area is not walkable, you'll need a taxi to take you places. There is only one overpriced mall in the area - other than that it is a ghost-town during the day. At night you can go to the Halong Night Market and pickup some fun things. The restaurants in the hotel are not great. The Akoya was super overpriced and it didn't come with any side dishes or bread or salad?!?! I ordered the fish and that's all that was on my plate. If you're going to charge such high prices, why not add some veggies and rice or potato to the plate??? Hardly anyone is going in to eat, so that says a lot! The other restaurant, the Pavillion, was beautiful. It sits on the dock so you have gorgeous views of the water. I did enjoy the steak there, very nicely cooked and it came with veggies and potato. Order it you won't be sorry! Overall, I would say the stay was nice, but it is completely empty all day, as all the tourists are riding on some bus or boat. It was a very pretty hotel and I got lots of rest there. Glad I stayed there.
- Tony (4/5): - Property is ok. food is ok. guests are noisy.
- Paul (6/5): - Booked for the perfect location. It is lovely, but very isolated being on an island. The hotel has limited facilities and you have to take a short boat to the mainland to do anything else. Restaurants were disappointing (only 2. One buffet and one a la carte). A la carte was only buffet during our stay. Restaurants only open at specific times for breakfast, lunch and dinner. If you miss those times you either have to get room service or go to the mainland. Odd that such a large resort to have nowhere to eat for multiple hours. Very poor communication about changes in opening hours. Staff had no idea what time each was open. We were sent back and forth between the restaurants as each said only the other was open. We had to change rooms because one of the doors between the living area of the suite and the bedroom was broken and off the hinges. They sorted a new room for us quickly, however. Despite having a suite (large enough for 3) , I had to pay extra on arrival to have a rollaway bed added. The hotel had very little atmosphere. Large space, but no-one around. Style over substance. The spa was wonderful, however. Lovely treatments and very friendly staff. Highly disappointing. Sorry but I can't recommend to anyone.
- Hoa (10/5): - Beyond expectation
- Mario (10/5): - Exceptional value for money
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