Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN
Location: 4-1 Kioi-Cho, Chiyoda, Tokyo, Tokyo-to, 102-8578, Tokyo, JP
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Pools - Indulge in massages, body treatments, and facials at the on-site spa, or take a dip in the indoor or outdoor pools for relaxation.
Dining and Entertainment - With 20 restaurants, 10 cafes, and 6 bars/lounges, guests have a plethora of dining options to choose from. Enjoy room service, snacks, and beverages throughout your stay.
Elegant Rooms with High-end Amenities - Stay in one of the 87 guestrooms featuring Frette Italian sheets and deep soaking bathtubs. Enjoy modern comforts like flat-screen TVs and complimentary wired internet access.
Pamper yourself at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN, where luxury meets convenience and comfort. Book now for a truly upscale experience in the heart of Tokyo.
Important Information
- The seasonal pool will be open from July 20 to August 31.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 12:00 PM
Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Full-service spa
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Concierge service
- Outdoor pool - seasonal
- Elevator
- Gift shops or newsstand
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Meeting rooms
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Free wired internet
- Free self parking
- Computer station
- Airport transportation - pickup (surcharge)
- Free buffet breakfast
- Banquet hall
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm)
1 Double Bed
484 sq feet
Executive Level - Executive Lounge access, continental breakfast, light refreshments, and separate check-in location
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)
2 Twin Beds
387 sq feet
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)
2 Large Twin Beds
Soundproofed room
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Bedsheets provided
-
Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only)
2 Twin Beds
Soundproofed room
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)
1 Queen Bed
721 sq feet
Layout - Bedroom and sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm)
1 Double Bed
387 sq feet
Executive Level - Executive Lounge access, continental breakfast, light refreshments, and separate check-in location
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)
1 Double Bed
538 sq feet
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only)
1 Double Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Bedsheets provided
-
Executive Garden Suite, Non Smoking
1 Double Bed
1097 sq feet
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
Executive Garden Suite MUSOU-AN, Non Smoking
1 Double Bed
1237 sq feet
Layout - Bedroom and sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
-
EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm)
2 Twin Beds
484 sq feet
Layout - Separate sitting area
Internet - Free wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Frette Italian linens, a down duvet, and bed sheets
Bathroom - Deep soaking bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Room service
- Down comforter
- Frette Italian sheets
- Deep soaking bathtub
- No cribs (infant beds)
- Executive level room
- Bedsheets provided
Guest Reviews
- Pauline (10/5): 60th birthday in japan - From the moment we arrived at Executive House ZEN, I felt I was stepping into something exceptional. The calm, elegant design of the lounge and rooms immediately set a tone of luxury and tranquility,exactly what you’d hope for in an upscale Hotel. The suite itself was spacious, with a king-size bed, plush amenities, and lovely views over Tokyo’s cityscape and gardens. The bathroom felt more like a spa retreat,refined touches, high-quality toiletries like Salvatore Ferragamo, and a bathtub that invites you to linger. Service throughout was outstanding. Staff were attentive, warm and professional. Having a dedicated concierge, exclusive check-in/check-out, and access to the ZEN lounge with food/drinks and breathtaking views made the stay feel pampered. The location is another highlight set in Chiyoda with proximity to landmarks like the Imperial Palace and elegant gardens. Yet despite being in the heart of the city, there’s a serene feeling thanks to the 400-year-old Japanese garden on the property. It gives you a sense of escape without sacrificing access to what Tokyo has to offer. If I were to find minor downsides, I’d say some of the non-ZEN common areas feel a bit dated compared with the refined ZEN parts. And though the food is generally very good, a couple of dining out experiences were poor.
- KAI CHING PETER (10/5): - Very Grand hotel
- Pamela (10/5): - Beautiful views from the property and room.
- Makimi (10/5): - Their service and foods were excellent. More than 5 stars!
- Kun (10/5): - Very high quality
- michael (10/5): - Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends!
- Angela Caroline (10/5): - Really enjoyed our stay service was excellent
- Mark (10/5): - Fantastic room and service.
- Mika (10/5): - スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。
- Farid (10/5): - Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.
- Nadine (10/5): - Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!
- Marika (10/5): - 記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。 ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。
- Osada (10/5): - クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。
- Priscilla (10/5): - Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃
- Olivier (10/5): - The staff and executive lounge was excellent!
- Deborah (10/5): - We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.
- Carlos (10/5): - Muy Buen hotel se le empiezan a ver los años.
- Wayne (10/5): - Lounge for zen floors was excellent
- James (10/5): - The Executive Zen Level is well worth the value. Amazing quality and service.
- James (10/5): - Amazing Experience!!
- ?? (8/5): - 概ね快適に過ごせたが、しばしば空調の風を感じ温度を高めに設定しても寒さを感じた為、空調を使わずに過ごすことが多かった。
- Carrie (10/5): - Service & staff were extremely polite & attentive. Accommodated our request for a late check out.
- Keita (10/5): - とても満足です。 いつでもクラブフロアに行けば、食事や飲みものがあります。 特にアルコールのラインナップは、満足するものでした
- YU CHE (10/5): 無與倫比的服務 - 第一次入住新大谷飯店，體驗了11樓所有服務人員無與倫比的服務精神及態度，非常非常非常令人印象深刻與感動！
- Wataru (10/5): - 約10年ぶりの禅でしたが、進化に驚きました。最近は外資系のホテルの台頭が目覚ましいですが、改めて日本のホテルの良さを感じた一泊でした。またお世話なりたいです。
- Takafumi (8/5): - 食事内容が期待したほどではなかった。
- Sam (10/5): - This is easily the best hotel I have ever stayed by far. The staff made sure you feel special and appreciated. The time for check in and check out was 2pm and 12 pm respectively, which was generous. The executive lounge was very comfortable. Breakfast is also included for other restaurants. Satsuki was a great breakfast option. The Japanese garden was beautiful. Spa access was also included. I would definitely go back to House Zen when I go to Tokyo again.
- yuko (10/5): - とてもゆったりとした時間を過ごすことができました✨
- Daniela (10/5): - I love this hotel and the Zen House experience was fantastic!
- Noriko (10/5): - 素晴らしいホテルでした！
- Julie (10/5): - Spacious room, executive lounge amenities, friendly and enthusiastic staff, and beautiful views.
- PIK YU (10/5): - Excellent hotel with classic Japanese Garden.
- Bahar (10/5): - Really friendly staff, amazing service and amenities.
- Margit (10/5): - The executive house zen was fabulous in all aspects during our stay. The staff went way beyond their duties to help us procure concert tickets. Everyone was very polite and helpful.
- kaiqi (10/5): - Beautiful
- rodolfo (10/5): - sempre super
- Daniel (10/5): - Amazing hotel, one of the best hotels I’ve stayed in, staff is very friendly, the room is spacious and VERY comfortable, great amenities and details.
- KAZUHISA (10/5): - Buffet Breakfast is Excellent
- HISAYUKI (10/5): - 超有名ホテルのクラブラウンジアクセス付きホテルです。ホテルの中にホテルがある面白いホテルです
- yekta (10/5): - Just amazing, will be back 5 stars
- Melvin (10/5): - Excellent
- Christopher (10/5): - Very nice hotel, staff were very pleasant, room was of a good size. Fantastic views over the city. Very nice breakfast restaurant, including a lounge offering free food and drink. Definitely recommended.
- Satoko (10/5): - スタッフの方が気持ちよくもてなしてくださいました。
- Masaya (10/5): - Very friendly and attentive staff. Great food and beverages at the Zen lounge. Excellent stay indeed.
- DROR (10/5): - Kind and impressive staff from the fabulous executive private team to the resteraunts waters giving the luxurious experience we we're looking for as a family, we thank you you all again for making our Tokyo advanture so wonderful
- Hiroshi (10/5): - スタッフの対応が丁寧、好感が持てる
- Jiyeon (10/5): - All the stuffs are very professional and room is amazing. Enjoyed stay
- Marc (10/5): - Sensationeller Service, der Seinesgleichen sucht. Wir waren zu viert unterwegs und haben den Aufenthalt im Executive House sehr genossen. Tolles, sehr motiviertes Personal und tolle Lounge. Kann man nur empfehlen!
- Joke (10/5): Must stay - Beautiful hotel extremely clean very nice staff great rooms and service.
- KA LOK (10/5): - Very good
- Sidharth (10/5): - Beautiful gardens outside. The Chinese restaurant was amazing as it has a wonderful staff, a great view and the food was absolutely delicious. My compliments to the chef.
- Verified traveler (10/5): また来たいと思えるホテルでした(^^) - とても快適に過ごせました。 ホテルを楽しむ為のホテルだと思いました。
- KEIKO (10/5): 最強の朝食 - 禅は、全てにほぼ満足でしたが、最強の朝食が盛りだくさん過ぎてとっても美味しかったのに、…70分制は短くて、せめて90分にしてほしいです。 また伺いたいですが(^.^)
- Chifumi (10/5): - 日本的なおもてなしがとても良かったです。 ラウンジがいつも混んでいて、フードの提供が間に合っていない感じでした。
- KYOMI (10/5): 高級ホテルに相応しい働くスタッフの姿 - 期待を裏切らないサービスで、 素敵な時間を過ごす事が、できました。 当日は、雪が舞う中、夜中にふと窓の外を見ると 雪かきをしていたり、車を誘導している スタッフの姿に、こちらのホテルの素晴らしさを感じました。当たり前かもしれませんが、またお邪魔したいと思います。
- Hiroyuki (10/5): 禅に滞在 - 初めて、オータニ禅に宿泊。 リニューアルされて気になってはいたけど中々泊まる機会がなかったので、年末の休暇を利用して宿泊。 専用エグゼクティブラウンジでチェックイン/アウトなのでストレスフリー。ジムサウナも使い放題。朝食もいくつかのお店から自由にセレクト。 ラウンジで軽食は朝から晩まで、フリー。アルコールもフリーなのは魅力。 価格は高いそれなりしますが、HotelsCom経由予約だとオリジナル特典も付くので、一度お試しあれ
- TOMOKO (10/5): - 禅のスタッフの方々のおもてなしはもちろんのこと、ロビー階のスタッフの皆さんも大変気持ちの良い親切な対応でさすがニューオータニさんです。 いくつか他のホテルのクラブラウンジを体験していますが、やはりこのラウンジのプレゼンテーションは魅力的でクオリティが高く、前回同様朝からシャンパン＆ピエールエルメのクロワッサン！非日常を過ごすことができました。今回はレッドローズガーデンツアーにも参加できて娘と二人楽しい時間も持てました。 また、禅で使用されているアメニティやリネンも質が良く、特にパジャマの肌触りが最高で購入したいと思っています。 ゴールド会員の特典でお部屋のグレードアップもありましたが、その他の特典についてはその都度聞かなければならなかったので、大抵のホテルがそうであるように、事前メールで具体的にお知らせいただくと良いと思いました。 日頃に加え、コロナ禍のスタッフの皆さんのお気遣いのお陰で何の不安も無く快適に過ごさせていただきました。
- Verified traveler (10/5): 素敵な休暇 - とても快適でした また行きたいです
- William (10/5): Great service omotenashi - I stayed at many nice hotels but this is the best hotel. Staff is very attentive and the hotel service is beyond my expectations. We will definitely want to come back again.
- Verified traveler (10/5): 最高のホテルステイ - 全てが完璧で素晴らしい滞在でした
- Verified traveler (10/5): とてもリラックスできました - この時期ですが、宿泊客の方はたくさんいらっしゃいました。しかし、スタッフの方が1組ずつ丁寧に対応してくださるので、特に不自由なく、ゆっくり過ごすことができました。
- Verified traveler (8/5): Nice Hotel - Nice comfortable hotel. Good Service.
- Steven (10/5): 5-star treatment - The New Otani Tokyo Zen House is truly a great experience. They just received their 5th star and they clearly earned it. The check-in is so personal and the lounge is just perfect. Fine wine and sake, beautiful tea, and great snacks all day long, not just at breakfast and happy hour. The rooms look great and the bathrooms are quite spacious.
- Verified traveler (10/5): ラウンジ最高！ - ラウンジのおもてなしが素晴らしい。日本人には国産ホテルのおもてなし感が最高だと思います。
- Verified traveler (10/5): - 泊まった日が結婚式の翌日であることを、スタッフの方に伝えたら、帰る際にシャンパンをプレゼントしていただきました。とても嬉しかったです。
- Verified traveler (4/5): おすすめしません - エグゼクティブを名乗るわりには残念でした。 スタッフはもたもたしている印象。スマートさに欠けます。朝食は中途半端。さつきの朝食をラウンジで食べられるようにするなど工夫が必要。シャンプーなどの香りが強くて、このみが別れると思います。コンセプトが禅ならオーガニックで香りがキツくないものなど配慮が必要です。唯一満足はタオルでした。
- Verified traveler (10/5): - 母が状況の際に宿泊しました。予約してたお部屋をアップグレードしていただき、広々とした室内で快適でした。スタッフの対応もよく、思い出に残る滞在をすることができました。
- Kanami (10/5): 都心の禅を愉しむ空間 - 同行者の都合で1度はキャンセルしたのですが、結果として1人でもゆったりできたので伺って良かったです。 滞在中の6回のフードプレゼンテーション、スパ利用、日本を意識したシックなインテリアと素晴らしい内容でした。 ピエールエルメのクロワッサンイスパハンやチョコレートが食べられるのがポイントの一つでしたが、特にクロワッサンナチュールをいただけるのは日本ではこちらだけとのこと。やはりラウンジでのひと時を楽しめるのは大きな魅力だと思います。 オードブルの時間の燻製フグなど、とても美味でした。ラウンジからは富士山や国立競技場も眺められました。 また、部屋からは庭園が見渡せました。広大な庭園は散歩しても気持ちよかったです。 朝食は新 最強の朝食と銘打った、SATSUKIにしましたが、 最強かな、という印象なのでラウンジでのゆったりしたモーニングが良かったかもしれません。スタッフの方も皆感じ良く、年配のお客様への配慮もしっかり見られました。 リピーターの方も多いようで、さすがニューオータニです。 終始落ち着いた雰囲気だったので、リフレッシュには最適でした。
- Verified traveler (4/5): - Excellent rooms, but then they should be for the price. More than 4 times the price of similar sized rooms at Shinjuku washington. However, where this hotel falls down is with its restaurants. There are several on site, but almost all serve the same mediocre menu, and almost all are only open until 2pm for lunch and 9pm for dinner. So if you're staying here for work don't expect to eat at the hotel after a long day. Not that the food is worth eating anyway. Really a 5 star hotel like this should have much better restaurants.
- Verified traveler (10/5): - Room, facility, staff training... everything was just wonderful and very impressed!
- Verified traveler (10/5): - It was good. We would however prefer to stay closer to the Action. Next time we will stay at Hyatt
- Traveler (8/5): - Stayed on the Zen tower club lounge floor. Nice big rooms, good food, clean and responsive staffs. The daily room charge included 3 meals and 3 snacks at the club lounge. Food was good but would have been nice to change it up and offer more varieties. Staff was courteous but I find it intimidating and uncomfortable to have a team of 6-8 staffs standing at the entry to the lounge greeting you as you walked in. They should have a back office to congregate and only 2-3 staffs as greeters. I was then surprised to find the same crew who were courteous during my 4-nts stay, to have their backs to me and did not even turn around to say goodbye. I was disappointed because earlier that day, I saw a Japanese couple leaving and everyone was lined up thanking and bowing to show the Japanese hospitality. I just felt like the courtesy wasn’t genuine to begin with.
- Verified traveler (10/5): - Everything was perfect. The staff were very friendly and helpful
- Verified traveler (10/5): - The hotel was very comfortable. the staff was very helpful and pleasant to deal with. I give you guys a 10 on a scale of 1 to 10.
- Vic (10/5): Wonderfully friendly staff, good location - The Staff here was so polite, friendly and helpful. I never felt so valued as a customer - ever. Somehow we got the Executive checkin, which was amazing. You have an exclusive lounge on the 11th floor where you do check in and check out (they seat you at a table and process everything while you sip on champagne, tea, coffee, snacks, etc.) They also have several snack/tea times per day with quality food. We stayed before & after a cruise. The Deluxe Room was a good size, the Standard room was smallish, but I think typical for Tokyo. Both rooms were super quiet even though it was busy. The garden and waterfall are beautiful. The 2 restaurants we went to for dinner were shockingly expensive, so check pricing carefully. We bought breakfast with the room and it was well worth it. Choose the main lobby (Satsuki) as their selection seemed better than the other two breakfast buffets you get to choose from. But all three are good. Shower pressure and temp were outstanding. It is close to a few subway stations (5-10 minute walk). Same for a long block of restaurants and the hotel itself has a ridiculous amount of restaurants (again watch the prices). But the service from the staff blew me away. They did everything possible to make us comfortable and ease our travel.
- DT (10/5): - The club lounge was lovely to visit before or after a day out. Impeccable service. The deluxe room was spacious, the bed so comfortable and huge! The room had all the accompaniments of a 5 star hotel. Location was perfect. Great district with great restaurants around the corner, not too busy but very lively and very easy to get to train lines.
- Verified traveler (8/5): - almost good
- Rebecca (10/5): All around wonderful stay!! - Amazing service, great room, and very nice executive lounge!
- Verified traveler (10/5): - I stayed in New Otani both garden and main tower several times before but never had an opportunity to stay in the executive house zen. They assigned two floors of the main building (I think it was 11 & 12 FL but I don't remember correctly) for the executive zen and they have their own front desk, lounge, and club house exclusively available to the zen quests. You can have meal and drinks unlimited during their business hour at the lounge and it's really a good deal when you think about how much you spend for just drinks at any bars in Tokyo. Also I really liked their breakfast selection and drinks and also it's such a good deal as you would spend $30-$40 per person if you had an in room dining breakfast. I also loved my room so much and all the staff went above and beyond to make sure all my needs were met. One thing I really liked about the room was that they had this smart phone that I could use freely during my stay so I could make free phone calls and use data service, and didn't have to get frustrated with my T-Mobile data service which were so slow or didn't work at all in Japan. Overall, it was such a great experience and such a good deal which was about $400 per night. I'd definitely love to go back when I visit Tokyo next time and highly recommend anyone who's planning to visit Tokyo. Please note that the rooms in garden tower are not renovated and are very very old and also services are not good. Main tower rooms are ok but it's no comparison to the executive ho
- Verified traveler (10/5): Katie - Wonderful service! Great views. Breakfast delicious. Waterfall on property. Amazing!
- Elke (10/5): - The New Orani Hotel featured in the JamesBond movie “Live and Let Die” and is truly excellent. The Executive House ZEN floors add another level of luxury and peace. Great views (even of Mt. Fuji) from the lounge, excellent food and drink all day, and delightful service.
- Bryan (10/5): - Location is great, easy to commute around. Surprisingly at the mall in front of the hotel there’s a line of Sakura trees. The Japanese garden is also very beautiful to drop by.
- Verified traveler (8/5): - Good services
- Verified traveler (10/5): - Quite Japanese style. But bed is too small. So needed to be upgraded
- Sable (10/5): - Stayed in the Executive House Zen, a concept hotel within the larger hotel, and it was lovely. Our suite had a calming view of the Japanese garden, plus a comfortable bed, soft pajamas, and the fluffiest towels! The hotel complex has shopping, restaurants, and bars, so it’s not a quaint like-a-local experience, but fun for a night of luxury.
- Robert (10/5): - Staff were extremely considerate
- K (10/5): - Wow, what a treat it was to stay at this hotel. Everything was excellent. The staff members were extremely courteous, and helpful. Also, our room was meticulously clean, and very comfortable. This hotel offers executive lounge, where they serve food and drink such as lunch, afternoon tea, and late night drink & chocolate. You can enjoy relaxing there admiring the view of Tokyo and Mt. Fuji. Definitely a first-class hotel!
- Verified traveler (10/5): - Amasing Service , Great location ! Highly recommend
- Verified traveler (10/5): - Exceptional Service. Highly Rated
- Stephane (10/5): - Booked the hotel because I wanted to celebrate my significant other's birthday. Received a free upgrade at the check-in counter. Great service and great staff. Will definitely stay again.
- Emma Victoria (10/5): Fantastic!! - We had such a fantastic stay, this hotel has the highest level of service and it really was an unforgettable experience. Cannot wait to return! Thanks so much to all of the staff who made our stay so special.
- Denise (10/5): - This property exceeded my expectations. Wonderful attention to detail as well as excellent amenities and helpful staff. Great buffet breakfast each morning. Beautiful park area that was part of the hotel property great for walking and relaxing.
- Verified traveler (10/5): - I have stayed at this hotel before, the main and the tower both. I liked it. This time we stayed at Zen floor and we loved it.
- Susan (10/5): Zen and relaxation - Our third stay here. One of my favorite hotels for comfort, service,amenities and design. The rooms are lovely and the views are terrific. The staff is knowledgeable and extremely helpful. They go out of their way to provide assistance and suggestion. The breakfasts are very good and the array of restaurants in the hotel makes choosing a place to eat difficult. The Executive Lounge is an excellent perk with tea,cocktails and snacks served daily. If Tokyo wasn’t beckoning with all it offers, one would never have to leave the hotel. My hotel of choice in Tokyo. Actually returning there next week.
- Nick (10/5): - Service way beyond all expectations. Beautiful hotel and wonderful rooms. Really added to our Japan experience.
- Verified traveler (10/5): - The Executive Zen House is amazing as the Hotel has some older rooms that do not compare to this Level. Make sure you book this level!
- Philip (10/5): - Best hotel experience ever from top to bottom. Absolutely stunning.
- Betty (10/5): Would def go back. - The hospitality was amazing. Very clean and friendly. The ONLY bad thing is, they won't allow anyone with a tattoo or a two-piece bathing suit into the pool by the gym.
- Angela (10/5): Truly awesome - It was awesome in every way. I loved my stay and would definitely go back. My only constructive criticisms would be that there was a tablet next to the bed that would come on sometimes while I was sleeping and wake me up. I didn’t try hard to learn to turn it off or ask for help. Another criticism would be that I put the “do not disturb sign” on my door for the entire time and housekeeping called me despite the sign and woke me up to see if I wanted service however my sign clearly said “did not disturb” so that was disappointing service wise. The place is big so if you are looking for the convenience store or post office you might get lost but the staff is more than happy to help you in any way.
- Verified traveler (10/5): Unbelievable place and service - The New Otani is a highlight of each of my business trips to Tokyo. Their attentiveness to service, cleanliness of the grounds, and the spa are my favorite pieces.
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