The Waterside Hotel & Spa

Name: The Waterside Hotel & Spa
Address: Ardrossan Road, Seamill, Seamill, gb

Location: Ardrossan Road, Seamill, Seamill, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Stunning Waterfront Views
The Waterside Hotel, a luxurious four-star property in West Kilbride, offers breathtaking panoramic views of the Isle of Arran.

Elegant Accommodations
Featuring 23 rooms, suites, and a penthouse, each elegantly designed with a New England/Cape Cod theme. Most rooms provide stunning views of the Clyde and Isle of Arran, while some overlook the picturesque Ayrshire countryside.

Modern Amenities and Dining
Guests can indulge in complimentary toiletries, SMART TVs, and enjoy the hotel's restaurant, sun terrace, and bar. Free WiFi is available throughout the property, ensuring guests stay connected during their stay.

Experience serenity and luxury at The Waterside Hotel - book now for an unforgettable waterfront retreat!

Important Information

Please note that bookings for breakfast and dinner are essential. You can book this by contacting the hotel or by leaving a comment in the special request box. Please note that all suites are only accessible via stairs. Please note that check-in is at 15:00 and check-out is at 10:00 for the following room: Suite with Sea View.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Shared lounge/TV area
Kid meals
Outdoor furniture
Pet bowls
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Contactless check-in/check-out
Smoke alarms
Guest room sealed after cleaning
Food delivered to guest room
Screens / Barriers between staff and guests for safety
24-hour security
Security alarm
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Golfing on site
Self parking (surcharge)
Offsite parking discounted rates available
Private beach nearby
Internet access
Housekeeping on request
Wine release events
Reception hall
Japanese garden
Secured parking
Beach club nearby (surcharge)
Electric bicycle charging station
Beach toys
Vegetarian menu options available

Rooms Available

Double Room - Disability Access

A seating area with a flat-screen TV, a desk and a private bathroom are available in this double room. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key card access
Deluxe Room

1 Double Bed
344-sq-foot room with sea views

Internet - Free WiFi
Entertainment - 42-inch Smart TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping, heating, and portable fan
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Free WiFi
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
Executive Room

1 King Bed
Overlooking the sea

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch Smart TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
Standard Room

1 Double Bed
280-sq-foot room with hill views

Internet - Free WiFi
Entertainment - 42-inch Smart TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Portable fan
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
Premium Room

1 King Bed
Balcony with sea views

Layout - Separate sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - 42-inch Smart TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - 2 bathrooms, a hair dryer, towels, and shampoo
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Private spa tub
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Private spa tub (outdoor)
- Desk chair
Superior Room

1 King Bed
Overlooking the sea

Internet - Free WiFi
Entertainment - 42-inch Smart TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and shampoo
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
Deluxe Double Room With Side Sea View

Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features parquet floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle as well as sea views. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Socket near the bed
- Key card access
Deluxe Double Room, 1 King Bed, Partial Ocean View

1 King Bed
344 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and wardrobe or closet
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Portable fan
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Classic Room, Sea View

1 Double Bed
355 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Iron/ironing board, desk, and wardrobe or closet; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping, heating, and portable fan
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Portable fan
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Classic Double Room

This double room has a country facing view, bathrobe and sofa.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Socket near the bed
- Key card access
Classic Double Room

This double room has views over to the countryside and seating area.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key card access
Deluxe Double Room with Sea View

This double room has a spa bath, seating area and sea view. Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key card access
- Window
Superior Sea View

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Key card access
Sannox suite

This suite's standout features are the hot tub and sauna. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with sea views, this suite also offers a tea and coffee maker and a flat-screen TV with streaming services. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Sauna
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Key card access
Kilmory suite

The hot tub is a top feature of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a terrace with sea views, this suite also features a tea and coffee maker and a flat-screen TV with streaming services. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Key card access
Family Room

Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as a sofa. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key card access

Guest Reviews

Danny (10/5): Utterly outstanding venue! - Absolutely loved the venue. The views from the Seaview rooms is incredible. Its super clean inside and the staff were all wonderful and go above and beyond. The only negative I could possibly give is that the place isn't closer to where I live! 🤣 but probably a good thing or id be there every weekend.
sharon (10/5): Relaxing beautiful stay - The spa was lovely and clean and peaceful. Room was clean spacious had amazing views. The staff were all so friendly really made our stay. Fab that you can now access the beach straight from the hotel gardens.
Natasha (10/5): Tranquil , clean and relaxing with a good breakfast to follow - The location, the aesthetic and the service from ALL staff was absolutely sublime !! That we only stayed for the one night ! Jokes aside the last half hour of our spa service felt rushed by maintenance, he was closing the place down around us and made us feel like we were in the way and couldn’t fully enjoy the experience which was a shame because it was beyond exceptional with the ammenities and the girls on shift who were outstanding
Lauder (8/5): -
Elizabeth (9/5): Enjoyed stay in new room - New touches and arrangements to reception. We stayed on new rooms downstairs at side of hotel and it was decorated lovely. Prices of food and portions were small, but tasty. Alcohol prices were too expensive.
James (10/5): - Location sea view and SPA
Steve (9/5): Beautiful views of Arran and direct accesss to the beach - The views were amazing and the staff were all friendly and helpful
Callum (10/5): -
arn (10/5): Best place I’ve stayed for a night away in Britain - Clean, relaxing and staff were excellent Not applicable
Peter (6/5): - Fabulous stay food exilant Spa visit ended up with a bad rash
Claire (10/5): Will be back - Location and spa
James (10/5): Peaceful relaxing - Location staff spa Nothing
Cameron (10/5): Absolutely fantastic - The views and staff were fantastic The new spa is perfect Nothing
Keith (8/5): Good stay other than noise from busy road. - Clean updated, great restaurant on site, parking available. Room we were assigned noisy as hotel is on busy road.
Christine (8/5): Sehr zu empfehlen, allerdings nur für Zimmer zur Meerseite!! - Lage ist sehr schön direkt am Strand. Unser Zimmer war erfreulich großzügig und sehr gut ausgestattet. Frühstück ebenfalls gut. Einige Zimmer liegen an der Straßenseite. Die Nord- Südverbindung ist extrem viel befahren. Leider entsprechen die Fenster nicht der nötigen Lärmschutzklasse, so dass der Schlaf deutlich beeinträchtigt wird. Schade!
Alison (10/5): -
Sheena (8/5): Apart from breakfast we had a really enjoyable time. - Situation, views. Comfortable. Dog friendly. Dinner good. Breakfast was a bit basic. Not much fruit, only toffee or plain yoghurt and no fruit compote. By 9.45am our allotted time most breakfast items were not very palatable and cold. Gluten free options for breakfast very limited and not very ample.
Robert (9/5): -
Sander (10/5): -
Ben (3/5): Not impressed and don’t think we will be back - We stayed at the waterside for a nice relaxing spa night away to celebrate our anniversary and it was just faced with problems. First of all we had to book our dinner and our one hour spa slot which made us instantly feel like we were pushed against the clock. We also had to book a time slot for the buffet style breakfast which meant having to get up early for it. We got to our room, no view & no robes. I completely understand paying extra for a view but after what we already paid you would think we would have something better than the view of the car park. We went for dinner & asked about the robes and we were told to just get them at the spa. So I had to go down with all my things and my jeans on to the spa instead of my robe like everyone else in the hotel was doing. The one hour in the spa went so fast and then we were back to our room for the night. I wanted to go for a bath and none of the water was warm so I had to call reception and they had to get maintenance to fix the hot water issue. This then happened again in the morning & maintenance came up to our room to fix it. For nearly £300 a night, breakfast but no dinner included. And only ONE hour in the spa…. I have been to many other spas where you can get access 7-9pm and also in the morning. When I called reception to ask about using the spa in the morning they were wanting to charge me extra. I am extremely disappointed in this & would not recommend.
Ishbel (8/5): -
Catriona (10/5): -
H8136QBkarens (8/5): Pleasant stay - My husband and I stayed overnight as a celebration of his retirement. All in all the stay was lovely, but not as nice as when we stayed 5 years ago. Our room(309) was not one I would want to have if staying again. The noise from the road could clearly be heard for the best part of the night. This was very unsettling. Dinner was nice. My starter was vegetables in tempura batter and it was to die for. My main course was a chicken supreme which was beautifully cooked and presented but a little bland. Breakfast is buffet style which is fine but nothing beats having a cooked breakfast made to order for you. Everything from the buffet was luke warm. All staff were helpful and friendly. The Waterside is a unique place, the setting is perfection. We had booked an hour in the Si Spa! This was very enjoyable.
jcarlton1 (10/5): Amazing - will return - Location was amazing overlooking beach and sea. Hydro pool was fabulous, so warm and views were excellent. Tried the experience showers, sauna and steam room. Treatment room was calming and clean. My therapist Marie was amazing, asked what I would like from the treatments (back, neck &shoulder massage and foot /leg treatment) and completed perfectly. After the treatments was taken to the acoustics area where I was give headphones with soothing music and comfortable bed to relax. Fabulous. We had afternoon tea in the spa lounge which was great. All the staff in the spa area were welcoming and knowledgeable. Overall had a great day at the spa and would definitely return.
Cheryl (10/5): Enjoyed the overall stay and will return again - The location is excellent and the views from the rooms are stunning Having no fridge in the room, and no proper coffee facilities in the room is a let down for the price you pay
Craig McGregor (9/5): - The staff were friendly and helpful. The location was fantastic and the room was very comfortable. The buffet breakfast was a little disappointing and there were no easy public transport options.
carolemI3987AK (10/5): Better than California - I had a wonderful overnight stay at The Waterside Inn and Si! Spa last weekend. From the lovely welcome on arrival to enjoying the fabulous spa facilities especially the outside pool, to the dip in the sea 2 minutes away and coming up the path to the spa to find an outside tap for the first time ever north of Spain to a delicious dinner and attentive staff and then to be looked after by Juliet the General Manager at my early breakfast slot before catching the train back to Glasgow, everything was perfect. This is a very special place and I can't wait to go back.
H6639COclarec (10/5): Harmony Spa day - The whole experience was great. The spa is pristine, the outdoor hot tub was the best feature and my treatment was very good and professionally done. Will definitely be back
Compass11903074188 (10/5): Sunrise Spa Experience - Visited the Waterside Si Spa for the 2nd time yesterday with my Mum, upon arrival the staff were friendly and welcoming showing us around and explaining all of the areas of the spa and how to access them. The Spa its self provides a relaxing experience offering, hydro pool, sauna, steam room and luxury showers and experiences. We enjoyed a hot drink around the fire pit with beautiful views of the Isle of Arran and the surrounding beaches. We booked a Rasul treatment which Derives from the Arabic word ‘Rassala’ which means ‘to wash’, the Rasul experience uses a private spa room, a steam infusion and a soothing clay application with refreshing shower experience, a must try if you want baby soft skin! Spa experience! 10/10
Claire (10/5): Excellent stay - The rooms are fantastic, clean, spacious amd modern. The staff are lovely Not a dislike but a second pool would be valuable
Louise (9/5): -
Shivonne (10/5): - Everything. Attention to detail and decor was fantastic. Views were amazing! Staff were very helpful. Even helped by parter pull off a proposal!
Isobel (9/5): -
Dawn (8/5): Would stay at the hotel again but would go elsewhere for dinner - The room was beautiful as was the sea view We had dinner and breakfast at the hotel didn’t think the food was great at either
Kelly (10/5): Amazing overnight stay wished it was for longer - Amazing location , clean tidy throughout breakfast was the best I’ve had Definitely will return Na
lisamP2445KQ (10/5): Perfect Day - We had a wee date day here yesterday and it was amazing! Arrived early and checked in, girl on reception was lovely. She showed us to the locker room and then round the spa so we knew where everything was. Place is spotless and the set up is beautiful, so well done. The views from the spa out to the beach and sea are amazing, could’ve sat and looked out at it all day, so relaxing! My favourite was the outdoor pool. Sitting in the warmth, with the bubbles on, sun on our faces and looking out at the views…perfect! We had afternoon tea after the spa and it was delicious! All in all it was a perfect wee day, so relaxing! All the staff we came in contact with were so lovely! We’d definitely go back…maybe stay over next time too! Thank u!
Simon (7/5): Nice stay but could improve on a couple of things - View and scenery. No steak or Sunday roast which was disappointing…..limited places to sit and have a drink.
sharonmH7918AV (10/5): Stunning location - Lovely staff welcomed us to the venue and gave a full and thorough explanation of all the facilities. We enjoyed our time at the venue, it is very well designed and in a stunning location. It was not at all overcrowded.
626camc (10/5): Beautiful Spa Experience! - Fantastic spa experience! We had a 2 hour timeslot for the spa and enjoyed the thermal suite - especially the hydro pool, it was great going between the sea and sauna. It's a very well laid out, stylish and well designed space and very relaxing atmosphere with lots of areas for relaxing between sauna, steam room and pool. Great views over the beach and enjoyed watching the birds fly over the water. Staff also helpful and friendly. Can't wait to return! I do wish it was still a 2 hour rather than 1 hour timeslot (recent change) though!
carolanner361 (6/5): Beautiful but disappointed - Beautiful hotel and spa but slightly disappointed in the limited time we had to spend at the spa area, especially as we had booked a spa day but were also overnight guests at the hotel. I was advised at time of booking we would be able to relax in the fire pit area after our treatments but we were told when there this was not aloud. Extremely disappointing for the money spent.
Seaside40303301077 (10/5): Views - Lovely setting and views. Can’t wait to return
TFZF (10/5): Fantastic time at the spa - Booked a package which was £150. I got to use the thermal suite for an hour, chose two 25 minute treatments, and then had a poke bowl and a smoothie. Thermal suite- amazing! Lovely relaxing atmosphere. They provide a robe, towel, and locker. I used the 2 different indoor showers which have mood lighting and different settings for the water and side sprays. The steam room was so relaxing and the sauna looks out onto the beach which was beautiful. The best thing for me was the outdoor vitality pool also overlooking the beach, just brilliant. I used the outdoor shower to rinse off after the sauna and then braved the bucket ( a plunge bucket where you pull the string and the bucket tilts and pours out cold water) really refreshing after a hot sauna. Dotted around are loungers facing the beach to sit and just enjoy the quiet. Treatments- I chose a back neck and shoulder massage and a facial. Both were honestly so relaxing and my therapist couldn't have done a better job. She was very informative. The products used smelled and felt amazing. The environment was calm and I could fully relax during it. I've had massages at other places but here it felt more detailed and attentive. Well worth it. Afterwards I was shown to a relaxation lounge where I lay on a comfy bed with headphones that had storm sounds. There was water and herbal tea available here. It was darkened and a perfect way to unwind. Food- I chose the salmon poke bowl. The salmon and dressing was lovely but the rice and veg was a bit bland and there was no salt and pepper at the table. Mango smoothie was lovely and refreshing. Nice area to enjoy food and saw people having an afternoon tea which looked nice. Changing facilities- spotlessly clean and roomy with everything you need. I liked here better than the gailes because the location is just great with the views you have. I had such a good day and I've already booked another package for 2 weeks time. This time the rasul one which I've done at the gailes before. This place is worth every penny.
Nicola (10/5): -
Thomas (10/5): Stunning views and very friendly hard working staff . - Absolutely perfect in every way 😀 There is nothing to dislike about this hotel
Faye (8/5): Great view, room and spa - Bedroom was huge, comfy bed and huge stunning bathroom. View was fantastic Only half a roll of toilet roll, had to ask for more. Breakfast selection was not great, especially for veggie/vegan/allergies.
503carolines (10/5): Spa Visit - Visited the Spa for a twilight session. It was a glorious night and the outside pool was great to sit in and watch the sun go down. Big windows in sauna look over the beach. Clean and friendly staff. Pricey for drinks and coffee.
G7503MHkirstys (10/5): Fantastic relaxing visit - Excellent location on the beach and beautifully kitted out spa. Had a hot stone massage and the therapist, Kat, was brilliant - so skilled and confident. All staff really helpful and friendly.
David (10/5): -
David (10/5): -
Cameron (10/5): -
Tracey Ann (10/5): Perfect - Loved it, this was our second visit and loved the new Spa.
Jo (10/5): - Fantastic location with beach right in front. Excellent breakfast and dinners, really helpful and lovely staff and the new spa was just amazing. Thanks so much for fab stay! No complaints from us!
Hadrian (9/5): - Excellent room, friendly staff , nice meals & lovely breakfast choices. Room had a patio garden adjacent the hotel's main grassed area, but there was no gate access (had to walk through the hotel to access the grassed area) - quite a long walk, actually.
Kirsty (10/5): Perfect dog friendly accommodation In beautiful location - A gorgeous place that’s very dog friendly and perfect location. Staff were very friendly and helpful. Spa facilities were gorgeous with stunning views. Would definitely recommend and go back. No dislikes
lorraine (5/5): -
Sandra (9/5): Great stay at the Waterside Hotel & Spa - Lovely location. Friendly and professional staff. Room was lovely as was the view. Our dog was made very welcome too. The food in the restaurant was okay but a bit disappointing.
Steven (10/5): -
Steven (10/5): Lovely hotel spa in a beautiful location - The room was excellent Nothing
Charlene (7/5): -
Kirsty (9/5): - The room was lovely but the views were just beautiful looking straight onto the beach. The staff were very friendly and welcoming from reception, in the restaurant and the cleaners. There wasnt anything we didnt like
Claire7180 (10/5): Twilight Wedding and stay - Thankyou to everyone at the Waterside Hotel for making our wedding celebration so special. The whole day was flawless start to finish; our guests and ourselves have had a fantastic day. The food was brilliant and the rooms were stunning The spa is beautiful 😍 Special thanks to Karen, Maia & Jamie for making our day so special and of course memorable. Thankyou for your support with the huge amount of decor I brought along myself, and setting it up. The Waterside will always hold special memories for us ❤️
gail130882 (8/5): Harmony Spa Day - I booked the Harmony package for myself mum and sister and i found the booking system a bit tricky. It would show me available dates then you had to select times for all the different elements of your package. For us is it was thermal suite, treatment then afternoon tea but sometime there wasn’t availability for all three of us and it wouldn’t show until I tried to book the last person. It took me a week while to get dates and times for us all. The spa area is lovely and clean and facilities are excellent. The changing area is far too small. There is not enough room for people to get changed in. Our treatments were amazing. I had a lovely therapist called Sophie who took the time to explain the treatment and the products she was using. Also my mum and sister slightly changed their treatment and the spa were absolutely happy to do this. After the treatment we were taken to the tranquility room which was nice and relaxing before our afternoon tea. Afternoon tea wasn’t great to be honest. The service was very slow. We got our tea about 15 minutes before our afternoon tea was brought out. We were meant to have sandwiches without mayo or sauces and they had them on it. Luckily there were some without so we made so. The cakes appeared to have been frozen and felt cold in the middle. The spa restaurant staff were lovely but it seemed to be a bit disorganised as when we were sitting we heard a few issues of people waiting a while for drinks and a couple next to us got their lunch and it was missing the dressing. Overall we had good day.
Navinder (8/5): Good but could be better - Really nice place to stay. Lovely setting for a relaxing few days. The distance from our room to the main exit was just crazy. There seems to be shorter routes that could be mapped out but you end up in a maze of stairs and corridors. Ordering drinks at the bar became a staff meeting before anyone actually started to make up the order. Staff are very young and probably need more training from the older staff. The patio areas need more covering from neighbours. Currently your neighbours can see straight into your room from their own area. The shrubs that have been planted will take years to grow but it needs a frosted perspex screen for more privacy.
Edgar (10/5): Really enjoyed our stay everything was special for my partners 60 th birthday celebrations - Location room spa facilities staff food Nothing i did not like
Penman (8/5): Lovely stay for our 50th wedding anniversary - Loved the sea views Didn't realise room was so far from reception My husband has mobility issues and did struggle to get to room and walking back and forth to restaurant
Passport30752725197 (8/5): Birthday celebrations - Spa experience was excellent. Good facilities, attentive staff and superb views. We had an express facial. Products and technique amazing. We finished with a lovely afternoon tea. This part of the experience had a few timing issues. Very pleasant young waitress brought our coffees which were long finished before food arrived. We then ordered a bottle of prosecco to share with the food. It took three attempts of asking staff if it was on its way. Finally arrived as we finished our cakes. Not ideal. A few tweaks and our experience would gave been a 5....two old friends celebrating 🍾 turning 60. Good luck with thr new venture. Great addition to the stunning coastline.
Maniera_93 (10/5): 5 star Spa and Hotel - Beautiful location, amazing spa facilities. We loved our treatments! Highly Recommend!
xloric (6/5): Spa afternoon - Went for a spa afternoon with 2 friends. Location was beautiful. A couple of things let the experience down. It seemed under staffed for the amount of customers and wait times for drinks was lengthy. We had to ask for the gas canister to get changed in the fire and this took around 30 mins. We had to ask twice as I think the first time they forgot. My locker then jammed and I had to wait 20 minutes during the spa experience to get it fixed. Again they forgot and I had to ask twice. We only had 2 hours in the thermal experience so it was a shame this ate into the time. We were sat at a door between the spa restaurant and the main restaurant and every time it opened we got a breeze however no member of staff seemed to do this gently and swung it open. Changing rooms were very small and her crowded on a busy day. This could be a lovely experience however it was let down by a few things unfortunately.
Nick (9/5): -
*.-.Nat.-.* (10/5): Amazing Location! - Loved the location, the hotel was beautiful, our room was so comfortable and had an amazing view, the restaurant had great food and the Spa was so so needed, highly recommend the treatments. Leaving
jamesferg92 (10/5): Excellent - Excellent day, very relaxing 10/10
Leanne (6/5): - Gorgeous location. Clean comfortable room Breakfast was delicious but cold. There was no hot water had to have a cold shower.
Claire (10/5): - Lovely hotel with very friendly and helpful staff. We had a great weekend and will absolutely be back!
Dolina (10/5): -
Lynn (10/5): Beyond expectations - Wow where do I start the room was amazing the staff were so helpful and the food was excellent That we had to leave there are no negatives about this hotel
M33BAB (10/5): Nice experience. - Lovely relaxing experience. Facilities excellent. Would happily return. No long opened. Suggestions for improving experience would be a 2nd towel and a juice and fruit bar to use during visit which would be justified in cost. Nice welcoming staff.
willieb518 (4/5): Disappointing ceremony - I was at a wedding on the 2nd of may and was so disappointed at the ceremony.The ceremony is main part of a wedding and because i sat at back of room due to a disability i couldnt here the ceremony .You really need a microphone as i am sure lots of people in room missed it .
lindarO9780LK (10/5): Great spa break in a beautiful hotel - Stayed at the waterside with a group of friends. We had an amazing time . Spa facilities amazing, Maria my therapist was fantastic, very professional knew her stuff and made my massage very relaxing. The head massage was the best I have ever had. The outdoor hot pool was lovely as was the other thermal spa experiences. Our weather was amazing so we were able to have a sea plunge . The rooms we had were superior rooms with a sea view. Loads of attention to detail with the decor. Restaurant was lovely , food was good. Staff very attentive. Lovely upstairs atrium to sit. Overall a great experience would definitely recommend and go back.
Linda (10/5): Amazing views & the new spa is a fantastic addition. - Amazing views right on the beach. We were above a wedding which was very noisy but we were told about it in advance so were expecting it.
Colin (10/5): - Stayed in hotels all over world. This one best spa hotels and rooms ever. Only one thing told our room had jaccuzzi bath never but room overall was first class. General manager quite abrupt in her manner but rest staff first class.
plant (8/5): Enjoyed our stay - Size of the rooms, open doors onto seaview, Staff were friendly and helpful Spa was a lovely experience Food wasn't great didnt have alot of normal meals on the evening, struggled to find a meal I could eat, After paying alot of money for the room for the weekend we were disappointed to find that the spa wasn't priority for paying guests, we only got to use it once first thing in the morning which wasn't great for our get away to relax.
Joshua (6/5): It was a relaxing and comfortable stay with great view of the ocean, beach and island. - Beach view and the hydro pool and sauna. Traditional breakfast was nice. No gym facility and no microwave and telephone service was not efficient enough from hotel room.
Robert (8/5): We enjoyed - Location and recent renovations excellent. Staff friendly and helpful. Room spacious, clean and tidy. Ample towels and toiletries. Ourselves and our dog were well catered for. Menu and food was to a more than acceptable standard and well presented The following is intended to be positive and not a negative moan. We have used the hotel on numerous occasions and will do so again. 1. We contacted reception the day before we wanted to book for 2 nights. We were informed that there was only 1 (dog type) room available for 1 night. By chance we checked with Booking.com and they indicated that there were 2 {dog type) rooms available for the 2 nights ! - which we booked - you almost lost a booking. 2. Breakfast day 1 - full breakfast was available and most enjoyable Breakfast day 2 - only buffet breakfast was available!? Buffet breakfast area prior to refurbishment was better located, presentable and accessible. New location is poorly accessible and cramped 3. On both days there was no hot water available in the rooms in the morning. This can happen at any time but it is the way it is handled that is important to the customer. There was no information and no apologies. The manager or an appropriate senior employee should have been up front, informative and apologetic as guests came down to reception and breakfast. PS. Only trying to be helpful - otherwise everything was 10/10
maureenhF8183KK (10/5): Fabulous sister spa treat - Beautiful location with stunning decor and facilities. We were lucky to have the sun shine on our visit with great views from the Hydro pool. Very relaxing atmosphere and the staff are a credit to your business
Paradise16694377749 (10/5): Luxurious - Spa was lovely. I had a massage which left me feeling very relaxed. I was very lucky with the weather, feeling like I was abroad, enjoying the outside facilities while I waited.
patriciamQ7265AK (8/5): Sad reason for visit - Very attractive location, comfortable, nicely decorated, spacious rooms . Food very good although not a huge choice for vegetarians at dinner. Staff very friendly and helpful. Minor gripe was that used plates were not removed from table when next food arrived at breakfast. Would definitely recommend it. Good value.
N8336LDkristinam (10/5): Best spa day!!! - My sister and law and I went for the harmony package (£130) and it was honestly absolutely fabulous! I’m a beautician myself and Jo who done my massage was phenomenal! I can honestly say it was the best back massage I’ve ever had! Beautiful atmosphere, afternoon tea and cocktails! Place is super clean too! I’ll definitely be back!
GFFiona (10/5): Absolutely brilliant - An absolutely stunning facility with everything you need for a relaxing afternoon. It's a touch of luxury on our doorstep and we're incredibly lucky to have it.
pauline (7/5): -
Kevin (9/5): -
Helena (6/5): Mixed experience - The location and the spa and our bed was comfortable Lack of view, inconsistent experience with staff, food was nothing special and breakfast wasn't great.
debbiemV3613JZ (10/5): Excellent hotel in a stunning location. - If you are thinking of staying here then go. The hotel is so good. The views across to Arran are amazing, helped by the lovely weather we had. The rooms are spacious and well appointed. The food is excellent with plenty to choose from. The staff are all great, very friendly and nothing is too much trouble. We didn’t use the Spa but it looks amazing. We certainly could not fault it and will certainly be back.
Diana (10/5): -
Glenda (10/5): -
Joshua (9/5): -
Martyn (8/5): -
Blake (9/5): Delightfully short stay - Some staff were new/ inexperienced but very obliging, friendly and eager to help. Loved the location. Food was very good, well presented Limited frresh fruit choices at buffet breakfast. Table was small making it difficult for my companion and I to fit plates and dishes on. Cooked breakfast wS delicious, hot and well presented
jacqueline (10/5): - Beautiful room with amazing sea views , Lovely friendly staff and fantastic food in restuarant Would highly recommend this hotel! Nothing
Helenajohnstone (6/5): Location and amenities fantastic, however staff & food were not consistently good. - I have mixed feelings about our last minute trip. Upon check-in we were told we had a lovely room with amazing views so imagine the disappointment when we were (I believe) the only room in the hotel without a sea or hill view and our windows were made of reeded glass which meant we had no view at all. Had this not been sold as something wonderful, we probably wouldn't have been so disappointed. We went to the spa which was lovely, clean and staff were very helpful. Views were stunning and it was fairly quiet so was nice and peaceful. Dinner, was again, a bit of a let down. Food was okay but service was slow and staff looked a bit ill-kempt. The manager was dressing down his staff within earshot which felt a bit uncomfortable. Breakfast was okay but food was overcooked. I think the hotel could be amazing if a few small details were addressed, mainly around consistent experience when interacting with staff.
markyboy1979 (10/5): Waterside Wedding in the Sun - My partner and myself got married here on 25th April. From very first meeting to book wedding to greeting us on our arrival and throughout the day the service was excellent. The suite was immaculate, private toilets was helpful also. Staff couldn't do any more for us and all our guests. Food was superb and no complaints from anyone that was there. Helped that the weather was stunning and we could all enjoy the private outdoor space and beach access.