Relax Resort Hotel
Location: Sakimi-cho 6-41, Atami, jp
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Bali-inspired Decor
Indulge in exotic luxury with Bali-inspired décor, spacious rooms, and ocean views. Enjoy a comfortable stay with canopy beds, modern amenities, and private hot spring baths on select balconies.
Rejuvenating Spa Facilities and Hot Spring Baths
Relax and unwind with beauty treatments at the spa or immerse yourself in hot spring baths overlooking the sea. Let the stress melt away as you pamper yourself in the tranquil surroundings.
Personalized Services and Amenities
Experience exceptional service with butler and concierge assistance, ensuring all your needs are met. From luggage storage to private dining arrangements, our staff is dedicated to making your stay memorable.
Book now to experience luxury and relaxation at 熱海温泉 Relax Resort Hotel リラックスリゾートホテル.
Important Information
Guests with a dinner-inclusive rate need to check in by 18:00. Please contact the hotel in advance if you are arriving later than 18:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 10:30 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Sauna
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Concierge service
- Public Bath
- Outdoor furniture
- Fruits
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Pub crawls
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Vegetarian menu options available
Rooms Available
-
Double Room with Sea View
The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Suite with Hot Spring Bath - Annex
This villa's special feature is the private open-air bath. Featuring a private entrance, this air-conditioned villa consists of 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with sea views, this villa also provides a mini-bar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe King Room
Guests will have a special experience as the double room features a private open-air bath. The spacious double room provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room with Open-Air Bath and Shower Booth
Guests will have a special experience as the twin room features a private open-air bath. The spacious twin room provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room with Jacuzzi and View
The spacious twin room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Twin Room
Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, tatami, a private entrance, a mini-bar as well as garden views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Twin Room with Sofa without private bathroom
The spacious twin room features air conditioning, a mini-bar, a terrace with sea views as well as a shared bathroom boasting a bidet. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Double Room without private bathroom
The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a shared bathroom boasting a bidet. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Corner Twin Room with Balcony
The spacious twin room provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Corner Twin Room
More spacious room features a comfortable sofa, a balcony and views of ocean. It is equipped with Bali-made canopy beds and furniture, as well as a flat-screen TV and a well-stocked fridge. A DVD player, an air purifier and a hairdryer are also included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Suite with Hot Spring Bath - Annex
Separate from the main building, this private villa features an open-air hot spring bath on a balcony and views of ocean. It is equipped with Bali-made canopy beds and furniture, as well as a flat-screen TV and a well-stocked fridge. A DVD player, an air purifier and a hairdryer are also included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room with Open-Air Bath
The private open-air bath is the standout feature of this double room. The spacious double room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room with Jacuzzi
The spacious twin room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double Room with Balcony and Sea View
The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Barbecue
- Bidet
- Hypoallergenic
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- sena (10/5): -
- 窪田 (7/5): 食事もおいしく まずまずOK - スタッフの対応はよかった 部屋もOK 眺めも良かった 風呂は空いていて気持ちが良かった 熱海では仕方がないかも急坂でホテル周辺の散歩は困難
- 宮園 (8/5): -
- Peter (9/5): -
- Tsz Ting (10/5): -
- Housei (10/5): -
- Tsuneto (10/5): 忘れられない旅！ - 従業員の方々がすばらしい！妻の誕生日をサプライズでお祝いしてくれたり、ナフキンやメニューに名前をいれてくれたり、心遣いに感動！ 料理も格別だった！ 和室。BSが見られず、視聴中、誰かのYOUTUBEが突然映り込んだことがあった。
- Kinumi (8/5): -
- Ildiko (10/5): - Cleanliness, spacious rooms, elegant furnishings, a private hot-water bathroom, and a beautiful view. -
- ARAKI (10/5): 最高でした - すべての設備がよくバルコニーから景色が綺麗にみえてとても良かったです ない
- B (10/5): - 5 star eight course dinner! The staff was superb. The onsite onsen and sauna were fit for royalty. The facility is the perfect mix of Japanese and western accommodation!
- YUKO (9/5): ホテルまでの細い道には気を付けて - スタッフの日本語能力に感心しました。花火の時は穴場だと思います ワインもリンドウが置いてありよかった 帰りの細い道で対向車が来たら無理と言ったら下から上ってくる車を下で止めておいてくれました。 部屋着のボタンホールが1ヵ所明いていなかった
- Yoshitaka (6/5): - 夜のコース料理がとてもよかった。 泊まった部屋の清潔感。
- Philippus (9/5): Great place to stay in Atami. - Wonderful and attentive staff, great restaurant meals.
- SETUROU (8/5): とても満足です。 - ロケーション及びディナーが満足。
- Kyoko (3/5): The dinner at the restaurant is excellent. The Japanese room was not worth the money. - We added dinner at the hotel restaurant, and the dinner was excellent. Our group booked two rooms at this property, but the experience was a tale of two extremes. The Western-style room on the third floor was spacious, nice, and offered a beautiful ocean view. In contrast, the Japanese-style room on the first floor was located at the back of the building and was cold, dark, and drafty. (It looked like they converted an office into a guest room.) It even required us to walk outside just to reach the main part of the hotel. Given that the room charges were nearly identical, we were very disappointed by the lack of consistency. To make matters worse, there was a recurring smell like rotten vegetables, possibly from the onsen pump system outside. Although we raised these issues at check-in, we were told nothing could be done due to the hotel being full. We ended up swapping rooms among friends, but after a restless night, we complained again at checkout. We asked to relay the message to management, but we never heard a word back.
- Otake (10/5): -
- 高杉 (8/5): -
- RIN-A (8/5): - とても綺麗で過ごしやすかった 行き道
- Keiko (10/5): -
- Yuji (10/5): -
- YUMIKO (10/5): 大満足です！ - お部屋からの熱海温泉♨️街が素晴らしかった。朝食は和食でルームサービス利用、夕食はイタリア料理のフルコース、手作りのバーターと地元さんのお料理を堪能、とても静かでゆっくり過ごせました。温泉の湯もとてもリラックスでき最高の日を過ごせました。スタッフの方の対応もとても感じが良かったです。 なし
- Muroi (10/5): -
- Stephan (10/5): Super - Stilvolles Onsen, schöne Zimmer, perfekte Aussicht.
- 4JAMES (2/5): No shower or bath in the room. - Meals were excellent and the rooms were very big. No shower or bath in the room.
- Tanaka (10/5): 来て良かった - 食事、雰囲気 個人的には色合いやインテリアなどが、もう少し落ち着いていればいいかと
- 矢田 (8/5): -
- Johnny (9/5): -
- Shigeko (7/5): 良かった。 - ディナーが美味しかった お風呂はまあまあだった。
- Mario (10/5): -
- 4JAMES (3/5): No shower or bath. - The dinner and breakfast was good. The hotel is out dated and a bit difficult to find. There is nothing in the area such as convenience store or shops. The check in process was long and arduous. The rule around breakfast times were too strict when you are traveling for leisure. The biggest issue was the room did not have a shower of bath, this is similar to a back packer accommodation, however the price was definitely not back packer prices.
- Justin (5/5): - Summary: I don't normally write reviews for hotels, and am normally very forgiving, but for this price and the quality I had expected, I am very disappointed. Price: Very expensive hotel for what it offers. I'm not sure why there are so many high reviews. After doing some research, I determined that my room rate was exceedingly high (42K/night) for a Standard Twin Room for what I experienced was a low occupancy weekend. Noise: It should be known that the hotel is above the tunnel for the Shinkansen, and you can hear the low vibration of the Shinkansen every time it passes. You get used to it, but it is something to be aware of. Location: The steps up to the hotel are on a very steep and narrow slope with a tunnel. It is impossible to walk up with luggage and I am glad I took a taxi when I checked in. It is quite dangerous to walk down the slope at night and I would recommend to carry a flashlight if you do. Cars drive up and down the slope very fast. The hotel should really offer a tuktuk service for guests trying to go up and down the slope. It is an accident waiting to happen. The view is nice, however. Lobby: The lobby has a bit of an old and musty scent and also has a coffee maker that does not work. There is almost never anyone present at the front desk, even in daytime hours, so you must ring a bell to get someone's attention. Room: The room was spacious. It comes with a balcony which has a nice view of Atami. There were stains on the carpet for the entry way. The air conditioning could not be set low enough so I was hot often at nighttime. The hot tub was nice. Bugs: There was an insect problem. Within the first hour of me checking into the room, I saw a cockroach. Thankfully, it scurried out the door. But after another hour, I encountered a flying insect above my bed, which I reported to the front desk.
- Samantha (7/5): Not for us - The staff were friendly and tried to help (possibly too much sometimes), and were very nice even though the language barrier was an issue. The room was spacious and the bed was very comfortable. Not a convenient location at all, a taxi is necessary for getting into town. We also hadn't realised when booking the accommodation that there are no shower facilities in the room - there was only the one shown on the balcony which we had thought was an extra tub. We felt a little bit chased around the hotel by the staff, with three people appearing and asking us to take a seat in the lobby when we were just on our way out because our taxi was outside waiting for us, and they wanted to know what time we'd be back. I think they were just trying to be helpful but it was a bit odd. The hotel itself also needs updating - it was probably quite nice a couple of decades ago but the whole place has a bit of a musty smell and is quite old fashioned. They try to make up for it with good service and the staff were nice, but I wouldn't really recommend this hotel.
- LO (9/5): -
- ISHIKAWA (10/5): -
- Brittany (10/5): -
- Seiya (10/5): - 設備、接客が全て高水準でとても満足した宿泊になりました。また、熱海に訪れた際は利用したいと思います。
- Yoshihito (10/5): 最高 - 丁寧な対応、清潔な部屋、美味しい食事 なし
- KOMORI (10/5): -
- OHNO (8/5): - あひるとやぎが可愛い。 久々に泊まりましたが綺麗でアメニティもロクシタンで貸切風呂も無料。 素敵な本、インテリアにも癒されます。 お部屋が全部違うので何度訪問してもあきません。 貸切風呂の時間が前より遅くなってしまった。 離れは厳選だがメイン外風呂は温泉では無いのが残念。
- ZHAOXUAN (6/5): -
- KENICHI (10/5): -
- daisuke (10/5): - 景色、落ち着き良い
- Kartikeya (10/5): - Wonderful property perched on top of a hill overlooking the bay.
- Timothy (10/5): - Great property! I go in excellent shape only walking to and from it daily. Steep walk (okay for me I’m 34) but if you were older or have any trouble walking, a taxi is for sure needed.
- jyunya (10/5): - サービスから部屋の綺麗さまで満足
- Takami (7/5): -
- kainuma (8/5): まあ満足です - スタッフの対応が良かった 坂道が狭い、急勾配 ベランダやお風呂の外の清潔感が足りなかった
- Verified traveler (10/5): 絶景！ - ものすごい激坂ですが、そこを登り終えて着いた先は絶景でした。 花火の開催日は非常に金額も上がりますが、客室からバッチリ見えますので最高でした！ 客室露天風呂も常にちょうど良い温度のお湯が注がれ、満喫できました また熱海に行く機会があったら利用したいなと思ってます
- KENICHI (10/5): またお世話になりたいです‼️ - ディナーのイタリアン🇮🇹がヤバいくらい美味しかったでせ‼️ 特段ありません
- Katsuya (5/5): 料理自慢。 - 料理、スタッフの対応は素晴らしい。 部屋にシャワーがなく、汗をかいたら地下にある共同風呂に行かなければならないので、さすがに不便でした。このホテルを利用するなら、風呂付きの部屋にしないと夏場は不快に感じるかもしれません。
- Christopher (10/5): - Amazing property! I’ll be back for a long weekend! Amazing views! Can’t recommend enough!
- SHUNSUKE (6/5): - 。
- Andy (8/5): -
- Mariya (10/5): - We hughly enjoyed our stay. The room and bathhroom were spacious and the staff went out of their way to make us comfortable, including preparing our room early. It is about a 20 min walk (uphill) from the town, so you may want to rent a car or be prepared to take taxis to and from.
- ? (10/5): - 初めて利用しました。チェックインもスムーズで、部屋でもゆっくりできました。何よりお食事が美味しく、サービスも素晴らしかったと思います。また利用しようと思います。
- Masako (10/5): - Great friendly service, great food, and very quiet private space!
- やすひろ (10/5): - また利用したいと思ったホテルでした。
- Manuel (10/5): I had a great time at relax hotel and recommend this place 100% - The staff was incredibly supportive and very kind. The food is great! My room was very nice and comfortable
- Verified traveler (8/5): - お部屋は広々としてとてもリラックスできました 高台にあって景色もいいです ディナーのイタリアンも新鮮な食材を使っていて、とても美味しかったです 辿り着くのがちょっと大変 狭くて急な坂の上にありました
- Noel (10/5): - The staff went above and beyond to make our stay wonderful, the indoor hot springs was exactly what I wanted along with a view of the Fireworks. I gave a 4 to the convenience of shopping is you are up a hillside, but they can call you a ride and and is very easy to get. You can walk but it’s a one lane and can be scary, so I would just call a ride. Even checking out was a pleasure, your team at Resort work very hard and it was an amazing experience. Thank you very much.
- susumu (10/5): - 素敵な旅行になりました！ 両隣りの露天風呂の様子がしっかり聞こえ、我々は静かに入ることに。 夜の大雨でそれらはかき消され、屋根付きの露天風呂は熱海の夜景が幻想的でした。。 ありがとうございました。
- Kyohei (10/5): - 飯うまい。
- Hitomi (10/5): - We had great time this Hotel. Wonderful room, great view, Lovely outside bath, amazing cuisine. We would love to come back. Excellent !!!
- Caroline (10/5): Exceptional - I decided at the last minute to have dinner at the hotel and the staff and chef were so kind to accommodate me - thank you!! Dinner was delicious. The whole stay was excellent. Clean, fresh, updated rooms too.
- Patricio (10/5): - It a great place, service excellent, maybe far from stores and you need a taxi to arrive or leave the hotel.
- Shiro (10/5): - 歩いて行くのは厳しいけど、眺めが良かったです
- Cipriano Herrera (10/5): - The room was amazing. Very spacious and well kept. The private onsen was very relaxing and cozy. The hotel staff was very courteous and helpful. The restaurant staff was pleasant and accommodating to my wife’s allergies to certain foods. We’re definitely booking our next stay at Relax Resort Hotel.
- SHENGNAN (10/5): - スタッフの対応がすごいよかったです！
- Alexander (10/5): - Excellent stay and facilities but not walkable
- Kumiko (10/5): - おもてなし感動
- toshiki (10/5): 感動の「おもてなし」に感謝 - 初めて利用させて頂きました、チェックインの時間前に到着してしまったのですがスタッフさんの温かく心のこもったお出迎えに感動して以降チェックアウトするまで感動の連続でした。今まで多くの宿泊施設を利用して来ましたが最高の宿泊施設でした。是非また利用させて頂きたいです。ありがとうございました。
- Anders (10/5): Very good - Very good hotel, nice staff, very good service. Definitely a hotel I will return to.
- Andrea (9/5): Romantic retreat - This hotel feels like being in Carmel California only it's Japan. It is very small and personal. All the rooms have an amazing view of the ocean here in Atami, which is cerulean blue. It is quiet and secluded and perfect for a romantic get away. It is NOT a place for kids. It is adult and romantic. The rooms are large, we had a beautiful balcony with table and chairs. You must have 2 nights at least to appreciate it. The breakfast was superb, we had Japanese style. You can walk here from the train station and we walked to the sacred tree (kinomiya shrine) and to the Plum garden from here. It is not for the faint of heart as it is very hilly but we loved it. there are lots of cozy nooks to sit in. Definitely would love to return.
- Tsukuru (8/5): - テラスの露天風呂が、眺めも良く、素晴らしかったです。
- Kaho (8/5): - 快適に過ごすことができました！
- Kapira (7/5): Good -
- Рыкова (8/5): Very good - it was clean, accurate, good stuff
- Fumiko (10/5): - 広々とした部屋でバルコニーからの景色も素晴らしく、スタッフの行き届いたサービスと素晴らしい夕食でとても満足しました。
- Samantha (10/5): Exceptional - Great resort! I wish I had more time for a longer stay. The room was amazing, and the view is beautiful. The staff were all very friendly and accommodating. Dinner was also very good, and the customized embroidered napkin was a memorable keepsake. I'd definitely stay here again when visiting Atami
- Rebecca (10/5): This hotel is a must-do experience!/ - This is a spectacular hotel. Our room had a hot spring on the patio, which was incredible. The dinner that was inclusive could not have been any better. A seven course meal that is unparalleled. The whole experience just completed our trip to Japan! And wrapped it in a big ribbon! We loved it. The hotel has an extremely steep driveway. They did tell us about this, but transportation from the train would have been wonderful or a shuttle bus or even a golf cart to get up and down the hill might be the perfect addition to go in and out of town.
- Monica (10/5): Nice hotell, beautiful view. - Very professional and service minded staff at a high end hotell nestled in the hillside. If it's your first time in Atami, most hotells are carved into the hillside. This means the view is great, but walking there, especially with luggage, is VERY challenging!! Take a taxi from the railway station. Our room (villa, open air bath) was really nice. Breakfast was served in room, as requested, and was delicious. They even managed to cater to my vegan partner. I would stay again in a heartbeat.
- KAZUYOSHI (10/5): - 大変、快適に過ごせました。 お部屋、お料理、 サービス全てにおいて満足でした。 また、利用したいと思いました。
- Sailesh (10/5): - Great views of Atami beach and very supportive staff
- NAKAJIMA (10/5): - 食事、ホスピタリティーともに 素晴らしいクオリティでした
- Masayo (10/5): - 部屋が離れの建物だったので静かでしたが、雨でレストランやフロントに行くのに不便でした。 朝食を部屋で食べれたのと、ベランダの温泉がいつでも入れてゆっくりできました。 夜のコースも、あとから頼んだのですが、とても美味しかったです。 ナフキンに名前の刺繍や、主人が8月生まれだったのですが、デザートのお皿にハッピーバースデーのコメントを書いてくれてあったりでとても良かったです。 また、行ってみたいです！
- KEISUKE (8/5): - ほぼ満足でしたが、ホテルに行くまでの道路が狭くて急な坂で、運転初心者には辿り着くのが厳しいと思いました。
- Satoshi (10/5): - とてもキレイなリゾートホテルでした。 客室数も多くなくて静かでゆったり快適に過ごせました。 部屋にはジャグジー、温泉の大浴場も貸切にできたりと非常に満足でした！
- Verified traveler (10/5): Best onsen property in Atami - Hidden Atami gem recommended for any couple or family.
- ヒロミツ (10/5): - 外国人スタッフとても親切でした 優秀ですね
- Verified traveler (10/5): 腕のいいシェフ❗️ - ディナー、ブレックファーストとも美味しい。シェフの腕がいい！
- Geoff (10/5): - Just what we needed after 5 hectic days in Tokyo. Dining was first-class.
- Verified traveler (10/5): - 海の見える景色が最高で、自然に癒されました！料理も非常に美味しかったです！サウナと水風呂と外気浴もあり、狭いですが少人数なのでプライベート感で利用できました。
- Osamu (6/5): - インテリアのセンスが残念な感じでした。外国人のスタッフさんも頑張ってましたが、コスパ的には残念でした。
- マサアキ (10/5): - 料理が最高！特にスープが美味しかった。 スタッフもとても親切に対応しくれましたし、ナプキンに名前が刺繍してあるなど細かなサービスにも感動しました。
- Yuki (8/5): - 自家用車かタクシー必須なのがネックですが、ホテル自体は対応から設備まで最高でした。
- Kumi (10/5): - Stunning ocean view (especially at sunrise) from your room. The staff are very kind. One advice to travelers: Take a taxi at Atami station to this hotel.
- HONGBIN (10/5): - 綺麗でした
- たかはしげんた (10/5): - すごくよかったです
- ゆみ (8/5): - 夕食、朝食ともとても美味しく満足のいくものでした。また、スタッフの方々皆さんの対応も親切丁寧で気持ち良く過ごせました。
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