West Bay Colonial
Location: W Bay Rd, Roatan, Islas de la Bahia, Roatan, HN
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Private Beach and Outdoor Pool
Experience the ultimate relaxation at our private beach or take a dip in the refreshing outdoor pool.
Deluxe Dining and Bars
Indulge in delicious meals at El Colonial and unwind with a drink at the beach or poolside bar.
Luxurious Guestrooms with Private Pools
Stay in one of our 21 guestrooms with private pools, balconies, complimentary Wi-Fi, and cable programming.
Book your getaway at West Bay Colonial for a beachfront retreat with top-notch amenities and breathtaking ocean views!
Important Information
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and a picnic area.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Amenities & Facilities
- Boat tours nearby
- Parasailing nearby
- Free beach club nearby
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Snorkeling nearby
- Bicycle rentals nearby
- Kayaking nearby
- Scuba diving nearby
- Water skiing nearby
- Scooter/moped rentals nearby
- Safe-deposit box at front desk
- Front desk (limited hours)
- Parasailing nearby
- Tours/ticket assistance
- Free self parking
- Airport transportation - pickup (surcharge)
- Direct access to private beach
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Boat tours nearby
- Private beach nearby
- Ziplining nearby
- Walkway to water
- Horse riding nearby
- Free beach club nearby
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Superior Suite, 2 Bedrooms, Pool View, 2nd Floor, No Elevator
1 King Bed and 3 Double Beds
764-sq-foot individually furnished room, balcony/patio with pool views
Layout - 2 bedrooms
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Junior Suite, 1 Bedroom, Pool View
1 King Bed
Balcony/patio with pool views
Layout - Bedroom and living room
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Standard Triple Room
1 King Bed and 2 Double Beds OR 3 Double Beds
484-sq-foot individually furnished room, balcony/patio with pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Superior Suite, 2 Bedrooms, 3rd Floor, No Elevator
1 King Bed and 3 Double Beds
764-sq-foot individually furnished room, balcony/patio with pool views
Layout - 2 bedrooms
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Standard Double Room
2 Double Beds OR 1 King Bed
484-sq-foot individually furnished room, balcony/patio with pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Standard Quadruple Room
1 King Bed and 2 Double Beds OR 3 Double Beds
484-sq-foot individually furnished room, balcony/patio with pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
-
Deluxe Studio Suite, 2 Bedrooms, Ocean View, 4th Floor, No Elevator
1 King Bed and 2 Double Beds
743-sq-foot individually furnished room, balcony/patio with ocean views
Relax - Private pool
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Private bathroom
- Private pool
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Fence around pool
Guest Reviews
- Delsy (4/5): - With the heat and all the flies, breakfast by the pool wasn’t ideal for us.”
- Karina (8/5): - I liked that it was close to the beach, the staff was nice and the place was clean. The WiFi was not good.
- Arnold (2/5): - No good
- Beh-rooz (2/5): - You should not represent this hotel. 👎👎👎👎👎👎👎👎👎👎 no stars.
- Lelis (4/5): - El hotel está en deterioro, la habitación que renté (dos ambientes) no tenía bueno el aire acondicionado en uno de los ambientes y los toma corrientes un dormitorio estaban totalmente malos. Me cambiaron de habitación y me terminé encontrando una cucaracha en la siguiente habitación. La piscina siempre estuvo sucia y no la pudimos utilizar.
- Erick (10/5): - The best, all was super cool, relaxing, and beautiful, so nice
- Joshua (8/5): - Great location friendly staff
- Karla (8/5): - It’s a great hotel, but they need to work on customer service. Also the window doors they have did not locked so that felt unsafe. Also I understand they are ecofriendly with the AC only being on when you are in the room but than they should have an 18BTU AC because the rooms are big and take a long time to cool down. Besides that, very comfortable beds and spacy rooms.
- Josselyn (10/5): - Pretty nice place
- valeria (10/5): - Easy to check in Loved the cleanliness
- Ariela (10/5): - Precio, ubicación
- CAMERON (10/5): - It was great stay. Staff were so helpful.
- Jacqueline (10/5): - Best place to stay at! Great service great staff. Very clean. Very safe to be! Very piece full. Love it!
- mario (2/5): - The room it was supposed to be a suite but god it was not even a suite mattresses was dirty as hell bla kets and towels with stains.
- Richard (4/5): - Not very comfortable
- Karla Yamileth (10/5): - Very friendly staff. Love the breakfast! It was Very safe to walk around. Muchas Gracias!
- Marco (8/5): - Una habitación espaciosa, una buena cama y el desayuno muy bien preparado. Hace falta prestar atención a detalles de limpieza en la propiedad y en la ropa de cama.
- Norberto (8/5): - 4
- Lowan (8/5): - I read the reviews and was aware there were a lot of stairs. So I wasn't surprised, but we got a 4th floor room and that first walk up really highlighted that for us. They were so accommodating immediately changing it to a second floor room to make things easier for us. They were determined to make us happy in that regard. The rooms themselves are dated, but have a island charm and beautiful view. We want to Thank Michael and Gerald at the front desk for always being so helpful and drivers Alexi and Cooper for safe and cool transportation to a dolphin excursion and dinner at Luna Muna! The best part about this hotel is it's very short walk to West Bay Beach where you'll find lots of food and the most beautiful beach. You can also hop on a water taxi to go elsewhere. We took a water taxi to West End for more food and shopping almost every day we were there! West Bay Divers is a 5 min walk and there are a bunch of other dive shops in the area. I would say West Bay Colonial is a great deal for those who like a budget friendly option. If you're extremely particular about updated furnishings or the "look" of things you should probably stay at one of the pricier options We would stay here again.
- Jorge (4/5): - Terrible! the property is outdated the staff not helpful, bed sheets are old, the breakfast is limited to three choices everyday with a choice of bad coffee or and orange drink (not juice), no help in carrying luggage to rooms even though there is no elevator, things such as television or a/c or doors do not work properly, we will never stay there again unless the property is destroyed and build new again
- Thomas (10/5): - This staff, and management go above and beyond to accommodate your needs to ensure a comfortable stay
- Jeny A (10/5): - Clean, Cheap and in a good area, friendly reception, delicious breakfast, low internet. Proper, pas cher et dens un bon quartier, reception sympathique, delicieux petit dejeuner, mauvaise connexion internet. Limpio, barato y buena area. Desalluno delicioso, internet lento.
- Ross (10/5): - I had a great time with the staff here. They were all so nice and accommodating. Will be back.
- Anna (8/5): - Four flights of stairs with full suitcases is really hard, even with all their help. They lost a star because they didn't provide bottles of water in the rooms. When the water is not safe to drink from the sink, it is critical to provide safe water. The area was beautiful. Limited options for breakfast.
- Rachelle Dawn (8/5): - Very comfortable for a week's stay close to the beach
- Bennie (4/5): - The only good things about this property is the close proximity to the beach and the friendly staff. The owner has spent no money to update the facilities. There once was an elevator, but it no longer works. It’s 81 steps to the fourth floor. There is no drinking water in the rooms ( in a country where you can’t drink the water from the tap). We were in a suite (I use the term loosely). It was two rooms with a closet in one. No chairs or stools to sit on. Had a microwave but the turntable was broken. There were no towel bars in the bathroom, only broken hooks. The soap dish in the shower fell off the wall during the night because the bracket was rusted. Linens and bedspreads need to be replaced because of tears. A “continental breakfast” but it’s questionable. We have been coming to Honduras for many years including the mainland and Roatan and have never stayed in a place with so little consideration for its customers. The management and owners need some help in hospitality management.
- India (4/5): - Very outdated..the pool is decent and it’s walking distance to the beach. Otherwise if you’re not really in the hotel and are only in there to sleep then it’s ok I guess. Pretty quiet, would have sooooo much potential if it was ran better and remodeled.
- Claire (6/5): - The staff were very nice and helpful. There is no bottled water or mini fridges which surprised us a little. Rooms were quiet, spacious and the bed comfortable. AC worked well
- Karolina (10/5): - Buena ubicación, excelentes precios y mucha amabilidad
- Lucy (6/5): - The noise from The speaker that the staff was playing was too loud, my husband ask them if they could turn it down because he was trying to sleep in they did for like 10 minutes and started it up again.
- Cristhian (10/5): - Great place and close to the beach! The reception are friendly and professional. They music a little loud but everything else great
- Sandra (8/5): - Nice property very convenient, however too many stairs no elevator to upper rooms
- Katherine (10/5): - My family and I really enjoyed our stay at the West Bay Colonial
- Vinnie (8/5): - Nice place close walk to the beach and shopping and dining areas
- shirelee (4/5): - The hotel has no elevator. This was difficult for mom of 65 to climb 81 stairs, her hip still hurts after 2 weeks. There are a lot of bats flying around messing up the walls and stairs. There is no one to help with your bags. The rooms are spacious but the furniture are old and needs to be replace. The sheets on the bed are sooo thin they can easy rip to pieces. The reception area always has trash right at the entrance and the barroom at the reception is nasty!
- gerardo (2/5): - The elevator does not work, you have to go up to 4 levels, to get to the beach you have to go through dirty puddles and garbage deposits, the price is too expensive for what the hotel offers
- Yenifer (8/5): - Very amazing location! Super close to the beach and its restaurants
- Maritza (8/5): - Very friendly staff but, the property need to improve….
- Sualy (2/5): - I’m so disappointed about my stay at colonial west bay Mike front desk was great but facility cleaning was very poor bed sheets were dirty and stained beds aren’t comfortable if you have a hard time going on stairs don’t stay here elevator not working my poor grandma had to go to 3rd floor she almost die with the many steps I have visit the island multiple times but I will never stay at this place again I will rather pay more them staying here again.
- Norma (8/5): Roatan beach stay - This is a nice place to stay. It has a/c which is a great start. The rooms are nice and comfortable and it's just a short walk to an amazing beach.
- Walter (8/5): - Day service person not very helpful but night service was excellent. Close to beach and restaurant
- Blanca (10/5): - Love it very affordable and generous staff
- Kerin (8/5): - I would give it 5 stars if they had a proper working toilet that doesn't leak alot of water.
- Brian (10/5): - Pool
- Claudia (10/5): - Nice area
- Diane (8/5): - Staff were helpful and friendly. Breakfast was good and there were a few choices. Walkable to West Bay Beach, price was lower then being right on the beach.
- alene (10/5): - Great location mins away from beach and activities
- EROL (6/5): - The architecture is beautiful. The staffis lovely; very friendly and as helpful as they could be. I didn't love my room. In a word, it was disappointing. The best ting about the room is that it was spacious. I was there for 5 nights and there was no place for me to unpack my bags. There was no place to sit in the room except on the bed. The tv was too small and all the way across the room. Our room looked out onto the courtyard, which was fine, but I had to keep the curtains drawn use or else everyone coming through the courtyard could see into our room. That meant no sunlight. The room need blinds. And there was no way to cover the window in the bathroom which made showering and using the facilities uncomfortable. Our first night there we had dingy, frayed towels. But the next day they were replaced with better ones. The headboards weren't connected to the beds, nor to the walls, so when the bed slid away from the wall, the headboard tipped forward. There should be real comforters on the beds. Pictures of the hotel also showed an active bar area near the pool. It was in fact not in service at all.
- Dany (4/5): - Poor water flow in the shower. No chair and table. No safety box. Bad tv. Uncomfortable bed Uncomfortable room ubication
- Robyn (4/5): - If you are a bat lover, this hotel is for you. I understand they are an asset to our environment but they should not be living in the guest rooms.
- Gaemme (10/5): - Ir was a nice place to stay. To get the beach you need to walk like 3-4 min. Area is safe. Nice service.
- Roxana (10/5): - Liked how clean it was everything in the room works
- Sandra (4/5): - I believe the property is in the process of being sold. So everything is up in the air and poor. No breakfast variety No drinking water in the room The sink and shower water is salty
- Alexander Emanuel (6/5): - Breakfast was ok. We asked for coffee and then juice, the guy said you could have either or, not both. That was a little disappointing
- Dawn (10/5): - Close to beach and shopping, inexpensive rates
- Santos (2/5): - Dirty, smells horrible and terrible customer service 😡
- Trudy Lynn (8/5): - The hotel was a short walk from the beach and restaurants. The staff were very friendly and accommodating. The rooms could have included a small fridge and perhaps a small table and a couple of chairs.
- Gordon (2/5): - Front desk staff unengaged, was an effort for him to check us in and out. Rooms are old, beds very uncomfortable with only decorative pillowcases that don’t look to be washed. Bathrooms worn l, excessive hard water stains and buildup on all taps and faucets.
- Carlos (6/5): - Dissapoinment propery, cable tv not working and old tv
- Valery (10/5): - beautiful place, staff is rude but the place is beautiful
- Valery (8/5): - everything was ok
- Lilian (8/5): - Good
- Marwan (2/5): Bad Customer Service decision!! - I actually didn't stay physically here. We actually have a home in Roatan and come and stay very often. Our air conditioner suddenly went out at the house. I immediately got travel sites and booked this hotel for the night. I didn't realize that the system switched the dates. This was in the evening and some places reception desks are not 24 hours. I found another place in the area and booked 2 nights. Hotels.com customer service was wonderful in contacting the hotel for me and trying to advocate. I actually ended up staying at their sister hotel for 2 days and tried to talk to the manager there. Regardless of what I, or hotels.com customer service said or tried to explain (I am a Gold member, I travel a LOT all over) they refused to budge!! It doesn't take a lot for basic kindness, concern, consideration: even some offer, anything. Sorry we can't refund but come and have a few drinks and dinner on us. A tour, something, anything.... a simple and rude no was all I got!! I didn't physically stay there but walked in the area and around the hotel on our visit to the area. Believe what you read in these comments!! I was in a rush and didn't do that. The run down conditions, the management refusing to return or take care of other customer service concerns is TRUE! It's not just this hotel but in Roatan in general. Their 3 star is an American 1.5 or 2. Consider that when booking.
- Karina (4/5): Do not go to this place, is not good. - First, the hotel is in a great location but I do not recommend this place. They advertise things we did not get. I went with my husband and my whole family. All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room. All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.
- jaime (10/5): - Well i like the place the room was big .just need to be up date it ...need a little fridge maybe a round small table .and a little sofa plus those 80s tv need to go....beside that the place is great just need to update the rooms
- Patricia (10/5): - Friendly, cordial service, even though no hot water, it was addressed right away and we were upgraded when not able to fix by next morning. Close to beach for water taxi and snorkeling, several eating 🍽 places, Covid testing, and good free breakfast. For nighttime, TV mostly Spanish with no clear pictures for English channels.
- Jaera (8/5): - It was great
- bernard (10/5): - The staff were all wonderful helpful and pleasant to deal with. They all went out of their way to make sure my stay was Great.
- Nanett (8/5): - Close to beach. A small grocery and medical center across the street. Offered 3 different breakfast choices. They only provided one bath towel per person and 1 hand towel for the room. Beach towels were available but were smaller than the bath towels.
- Marlon (4/5): Hotel seems to be going bankrupt and is for sale - It's really sad to write what I will write here, but that's the truth for my stay, together with my wife and daughter. It's very unfortunate as the location is terrific, walking distance to one of the most beautiful beaches in Roatan and the hotel room had a decent size. But that was it... The first impression was pretty bad as the guy who did our check in was not professional or nice at all. Then he took us to the wrong room, for which I had to complain and we were moved to a room with an additional bed on the 3rd floor (for my daughter). Word of caution here, there are no elevators in this hotel. After sleeping there for 1 night, we realized my bed had bed bugs, as my wife was bitten all over her legs. The linen and curtains were dirty (see pictures). The room itself was not properly clean and didn't have a safe, so, we decided to leave a "DO NOT DISTURB" sign during our entire stay. In the bathroom, it seems you have to guess how to have hot water as there are 3 faucets but they are not labeled... the bathroom sink was also full of stain. Many towels were dirty and one that I got had a hole on it (pic). The room doesn't have a small fridge. The hotel itself seems to be falling apart (see picture of the door towards the balcony). Last but not least, I found out the hotel is for sale (in the Real Estate Agency in front of it).
- Ana (2/5): - My room was not clean, the bed sheets long black hair al over and found a cockroach under my pillow
- Verified traveler (2/5): Bad Experience - Unfortunately, we had a very bad experience at West Bay Colonial. We (as well as most of the rooms) did not have hot water. Our room also had extremely poor water pressure. There was no safe in the room (is this seriously not a standard when traveling?!) and the room did not have a fridge. When I explained that we had a medicine concern that needed to be refrigerated, nothing was done. We were there from Nov 1 to Nov 5 and never did get our hot water or pressure fixed, although we were promised SEVERAL times that it was fixed and maintenance confirmed it-which was 100% not true. The wifi was weak and mostly did not work. The beds were hard and rolled without being able to lock them in place. One of the pillows we were given was just chunks for fluff and open space-completely unacceptable. There was not a chair in the room to sit on. We had about 30 friends staying with us at this resort so we know other rooms did not have hot water either. One room was even so bad that they did not have hot water, the toilet would not flush, and the room actually flooded. It did not get fixed, so they had to switch rooms. The owner admitted he is selling the building, and it was obvious that they did not want to invest any other funds to fix things. We were supposed to continue our stay there from Nov 5-Nov 10, but we could not stand it and paid for another hotel. They denied our claim to cancel the 2nd portion of the stay. Very very disappointing. Would not stay again.
- David (8/5): It was ok- the view was paradisiac though - The breakfast option was not quite what I expected. It was limited and not delicious. The pool was not clean the 2nd day of my stay and there are no elevators. My room was on the 3rd floor and has to take 3 floor steps.
- Verified traveler (2/5): - Worst place ever!!! They don't even have security, Everyone can enter there without a problem. I felt sexual harassment and i would never come back to that place again. Too much money for so terrible service! Towels and blankets so disgusting with blood stains plus they're so old. And a lot of more negative things that i don't wanna say.
- Verified traveler (2/5): - Ok hice una reservación para mi hijo que viajo de estados unidos con mi familia a roatan y la verdad les hice una reclamo no limpiaron los cuartos no les cambiaron las toallas ni las camas mi hijo es alérgico se lo dije al que me atendió cuando hice el reclamo la verdad muy mal el servicio d e limpiesa
- Ricardo (10/5): - Great location. Good value for the price, but could've used a little bit of a discount. Spacious, clean, and comfortable.
- Verified traveler (4/5): - The wifi would rarely work in our room which was annoying when we were trying to organize activities. Also, the pool was having issues and was constantly being filled/ then drained and cleaned. The hot water was giving them issues. On our last night we finally had water pressure but the hot water still wouldn't be consistent ( would be at a decent temperature and then would turn cold). They were trying to fix the issue but in the 4 nights we stayed there it was never fully fixed.
- Danae (6/5): Sunny trip - People there were nice,the hotel needs more work. Was basic but close to the beach. Food was good. Room cleaning service was horrible. I have to ask the receptionist to ask them to ckean everyday.
- FPE (6/5): - The location to west bay beach was great. Rooms are very spacious. There are no refrigerators or safes in the rooms. The televisions are like 13 inches and the reception was not the greatest. It rained for 2 days while there and couldn’t enjoy the tv. WiFi sucks. Need more options for Breakfast
- Norma (6/5): - Driver olvin was nice and very professional and charismatic. The rooms were ok Needs to be clean often. Building needs improvement
- Verified traveler (10/5): - The place and the food was good is in a good site!!!!
- Verified traveler (8/5): - Amazing place. Staff were awesome. Too bad they were having issues with the pool. But would definitely go back.
- Verified traveler (10/5): - The property is clean and well maintained. The rooms are tastefully decorated and bright. Convenient location, excellent staff, good breakfast included.
- Verified traveler (8/5): - It was a nice, clean and peaceful hotel. Has the necesary for short stays
- Fathima (10/5): - The staff there was friendly and helpful.
- Verified traveler (10/5): - Elizabeth & other staff treated us like family. We’ll always stay at West Bay Colonial as long as Elizabeth is there! She’s the best!
- Verified traveler (10/5): - Great price,nice rooms,walking distance to the beach and restaurants.
- Verified traveler (8/5): - I did not like the air-conditioning system, having to come back to egg Harbor Lodge counter intelligenc I did not like the air-conditioning system, having to come back to A hot room was disappointing.
- Geovanny (10/5): - Amazing
- SergioRodriguez (8/5): - The best thing that I have to say that I like about this property is the price and the second one would be the location of it, there isn’t one thing that I didn’t like about it I was very happy with my experience at property.
- Verified traveler (10/5): - The property is in a central location across from the West Bay Mall and one block from beach. Pool is well maintained. Staff is pleasant and professional. Check in was easy. Rooms are renovated and spacious. Excellent value your money.
- isabella (10/5): - Great views great room great service and perfect location
- Amber (8/5): Beautiful - The hotel is very clean. The staff is exceptionally nice. It was my first time in Roatan and they set up my airport transportation as well as booked all my activities. The breakfast was delicious. The hotel is an excellent value for the money. The only negatives are; no elevator and the pool bar was not open,
- Rick (8/5): - Floors in rooms weren't washed so very dirty in bare feet. Pool bar wasn't open at all. The cleaning staff and desk staff were all very good. Food was good but could use a little more variety for breakfast.
- Jeanna (10/5): Great place to stay - Great location. Staff and service was great! Free breakfast started each day ... And it was yummy. Thanks Sterling and Elisabeth for being there for anything we needed.
- SONDRA (10/5): 7 days in paradise - There was roof work being done while we were there and updating of rooms but every effort was made to make our stay as comfortable as possible. They were only able to serve breakfast every day. While it was the same every day there was so much that you could vary what you ate. The WiFi was not working well also due to remodeling. The staff could not have been nicer or more helpful, in particular Jody,Sterling,Elizabeth and Alex
- Verified traveler (10/5): - Moneys worth its the best hotel. Great location, not the best, but you make it up with the price.
- Verified traveler (8/5): - First of all, the staff and breakfast at West Bay Colonial are amazing. The staff were all super nice and helpful. And I have never had such a wonderful breakfast from a hotel. Eggs, beans, mantequilla, banana bread, toast, bacon, orange juice and coffee. It was all delicious. For the value, this property is a great find. Super close to the beach, borrowed beach towels available, pool open all night. Our room was very spacious, with a closet and hangers. The bathroom was clean and nice. My issues with the room were that of the 3 outlets in our room, two of them were faulty. One was surging (which meant we couldn't charge anything). One made any cord you tried to plug in fall out. I had to charge my phone in the TV outlet that was across the room. The showerhead was also faulty. It did not spray well and needed to be clean. Overall, my husband and I had a great stay. We recommend it.
- Delores (6/5): - We saw pictures of the rooms with a full kitchenette. That was not the case. Only a bed and a bathroom. No safety deposit box or refrigerator. They staff was friendly and the breakfast was great. The beds were HARD as rocks.
- Howard (10/5): Nice, quiet hotel five minutes walk from beach - The West Bay Colonial is a nice hotel set back from the beach area of West Bay about five minutes walk. It is quiet at night and the staff are friendly and helpful, especially Elizabeth, Alex, Alvaro, Denia, and Damalia. The breakfast is ample and tasty with good coffee. The hotel is located across the street from a little strip mall with a grocery store and liquor store, among other shops. Because the hotel is not right on the beach, it is a nice place to retreat to when the cruise ship passengers are in port. The only thing that could have made it better is improved wifi strength. Be sure to ask for one of the upper rooms with a view--they are the same price as the lower ones.
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