Courtyard by Marriott Saltillo

Location: Boulevard Galerías Saltillo No 375-1, Saltillo, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Facilities for disabled guests
• Grocery deliveries
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Mobile app for room service
• Shopping on site
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Free bus station shuttle
• Swimming nearby
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite, Multiple Beds

  2 Queen Beds and 1 Double Sofa Bed

  388 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Iron/ironing board, double sofa bed, and desk

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Closed-captioned TV

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request, no cribs (infant beds) available

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Sofa bed
  • Room service (limited hours)
  • Daily housekeeping
  • High-speed internet access
  • Access via exterior corridors
  • Free WiFi
  • No cribs (infant beds)
  • Bedsheets provided
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Suite, 1 King Bed with Sofa bed

  1 King Bed and 1 Double Sofa Bed

  388 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Iron/ironing board, double sofa bed, and desk

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Closed-captioned TV

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request, no cribs (infant beds) available

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Sofa bed
  • Room service (limited hours)
  • Daily housekeeping
  • High-speed internet access
  • Access via exterior corridors
  • Free WiFi
  • No cribs (infant beds)
  • Bedsheets provided
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Room, 2 Queen Beds

  2 Queen Beds

  215 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Closed-captioned TV

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request, no cribs (infant beds) available

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Room service (limited hours)
  • Daily housekeeping
  • High-speed internet access
  • Access via exterior corridors
  • Free WiFi
  • No cribs (infant beds)
  • Bedsheets provided
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Queen Room

  The spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This double room provides a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Coffee machine
  • Clothes rack
  • Toilet paper

• King Room

  The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This double room offers a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Coffee machine
  • Clothes rack
  • Toilet paper

• King Suite

  The spacious suite features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This suite offers a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Coffee machine
  • Clothes rack
  • Toilet paper

• Queen Suite

  The spacious suite provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Coffee machine
  • Clothes rack
  • Toilet paper

Guest Reviews

• Jaime (10/5): -
• Mauricio (5/5): -
• Calderon (8/5): Buena - Ubicacion No se tenía mucha agua caliente.
• Christian (4/5): - no lo recomiendo
• Diana (10/5): - Excelente
• Franz-Udo (10/5): - great stay, great restaurant around
• Jose Luis de (10/5): - Very friendly staff
• Blanca Alicia (10/5): - Todo estuvo excelente ,100% lo recomiendo.
• Carlos (6/5): - Muy bien ubicada
• Luis Erik (10/5): - Habitación limpia y agradable Ubicación frente a parque
• Heriberto (8/5): - El personal no es profesional una actitud muy mediocre pero el lugar costoso beneficio en bueno no excelente
• Eric (8/5): Very good -
• Marcela (9/5): A quiet space to enjoy the weekend. - The staff was very kind and friendly. In a good location where you can find various restaurants and shops to walk around. The shower needs an upgrade.
• Franz-Udo (10/5): - tolle Lage, alles neu auch um das Hotel herum, Toller Parcours Centro
• PEDRO LUIS (2/5): - Mal servicio
• Ryan (2/5): - I had booked my stay almost two weeks in advance and when I got here they gave me a downgraded room and charged me for my original booking. Didn’t give me the option to move rooms either because of the hotel being booked. Asked if I wanted an apology instead of just doing so, which was weird.
• jesus (10/5): - El personal muy amable
• Megan (10/5): - We had a flat tire in a very remote location and were desperate to make it into the city. The ladies at the front desk could not have been more helpful and accommodating. We were allowed into a room early without a reservation- I literally cried. Everything was comfortable and clean. Although we had not planned on staying in Saltillo - I could think of a better more friendly helpful destination.
• Juan (10/5): Exceptional -
• JOSE JUAN SANCHEZ (10/5): - Pet friendly and location
• Rogelio (10/5): - La zona está muy tranquila
• HYUNCHANG (10/5): - Goof
• Alejandro (10/5): - Todo muy bien
• Perfect_Fan_Food_Ser (4/5): Cosmetic and Disappointing - Traveling on business can be a 'bear'. When you add in a foreign country and language, one can have their arms full. In choosing a hotel under a familiar brand, I thought that I would be OK. Unfortunately, in this case, the results were mixed. The hotel's exterior is wonderful and glamorous. There's lots of glass and a marble type driveway to greet you. The lobby area is open and inviting. The facility offers free underground parking. The rooms are dated. They need a refresh or dedicated efforts from maintenance and housekeeping. My top sheet had a usual black stain to add a blood stain on my pillow. It is tough to miss such items on a white sheet. The floor in my room was uneven and required noticeable effort when walking from the bed to the bathroom. The shower floor desperately needs re-caulking. One of the treadmills and the stair master machine were not functioning. On the surface, this is a top shelf facility. But once you lift the hood, there's a lot of work to be done.
• Jose (10/5): - esta en una buena ubicación y es un buen hotel con muy buenas instalaciones.
• Miguel (10/5): - Great Location better staff
• Irma (10/5): Exceptional -
• Sharon (10/5): - It was great the food was delicious. Paola was good server
• José (10/5): - The area is good, and the staff services were excellent.
• Ashley (10/5): - Hotel was very clean, staff were polite.
• E1491WZdavidb (10/5): Happy family visit - We traveled to Saltillo celebrate our niece's birthday & visit the mother in law & other family--Parque Centro is so nice, safe, & convenient--we knew this is where we wanted to be. (Last time we stayed in the Hampton & were scared the whole time we'd get robbed) Courtyard did not disappoint! We were in 1015, & enjoyed the view of the area, the food was wonderful--I was a bit disappointed there were no snacks in the market, but WalMart was only a few steps away! The staff was kind & helpful, especially Alex in the bistro.
• Lisbert (10/5): - El staff muy amable, muy limpio el cuarto y comodo
• TrentJones (4/5): Restaurant killed it for me - During my visit, I encountered unprofessional behavior from the waitress, Paola. From the moment I sat down, she was very rude and pushy. She immediately approached my table and tried to give me the check before I even had a chance to order from the kitchen. Despite my many stays here, I have never felt so rushed and unwelcome.
• Ricardo Antonio (10/5): - Todo bien excepto no vi la entrada del estacionamiento, falta un señalamiento mas obvio.
• Minerva (8/5): Ubicación muy buena - El costo muy alto, deberían ofrecer un buen desayuno y falta personal en restaurante
• Jason (10/5): - The breakfast is expensive if you don't get it included with the room and there are some great restaurants within a block that serve breakfast.
• JESUS (2/5): - No tenían aire acondicionado y no pudieron darnos una solución! Terrible! La recepcionista no salía de es algo ajeno a nosotros
• prizwis (2/5): Nightmare - Horrible experience! We arrived to our room and the AC was doing this loud noise. I asked for another room. They change the room, not before letting us know the there was no hot water in the entire building but for sure would be fixed that very same day by 10pm. Surprise surprise ! It was not fixed! In the new room, the toilet did not flush properly, meaning bearly. We asked for it to be checked and they said there could do little to nothing to fix it. Next day they block the entrance to the parking lot. God knows why! The bright side beds are comfy and breakfast was ok! However if you can avoid this hotel, please do. Right next to it , is AC, from the same chain and it is waaaay much better. We were there this past November.
• Kent (9/5): Superb -
• Thi (6/5): Not recommend to book on booking app. It’s crazy expensive with 300$ with tax for 1 night. The staff recommended i shoul -
• Luis Miguel (8/5): - El hotel es lindo, muy bien ubicado, sólo algunos aspectos de mantenimiento general, como AC , y todo sería perfecto
• HECTOR D (6/5): Nuevo pero con servicio deficiente - Las instalaciones y ubicación son excelentes, el hotel y edificio son nuevos, algunas áreas sucias y llenas de polvo. y no es congruente que tengan alberca pero fría. El personal de recepción muy joven, que no tiene nada de malo pero es muy inexperto, lo cual se refleja en mala atencion. el restaurante es caro y los alimentos no son muy buenos. puede mejorar con mejor administración y supervisión.
• Juan (10/5): - Conveniente
• Shawn M (8/5): - Nice place while visiting for work. Great bed and slept great. Had limited hot water while showering in the morning; however, I chalk it up to system use.
• MIGUEL (10/5): Muy Buen Hotel. - Muy buen hotel de primera. Lo unico que tendria que decir es que en su pagina dice que cobran un precio por mascota pero en el hotel te dan otro precio. Yo soy de las personas que no les gusta las sorpresas. Si me dicen que pague $100 los pago, pero que en el hotel no me digan que son $101, Porque eso me molesta. Pero el hotel y la atencion son de primera y me pienso quedar hai cada vez que viaje a mexico por carretera desde Texas. Mi espanol no es muy bueno, Mil disculpas.
• 160farinb (4/5): Dishonest hotel practice and unfriendly staff - Hotel didn’t honour friends and family rate and wanted to charge us 4x the price! Manager said that the hotel was very busy and they could get a much higher rate. After some research, we discovered this goes against the brand policy. Very dishonest and lack of any integrity shown by the manager. Not to mention, there was a problem with water pressure and temperature in the bathrooms. The hotel staff Was also not friendly and seemed irritated, particularly the woman in charge of the breakfast.
• Daniel (2/5): - Room assigned got 2 lamps not working. Air conditioner noisy we need to change room And tv was not Hi def . Terrible service . Did not clean the room until 5 pm . Will never stay there again
• Mr. (9/5): Superb -
• Rodolfo Leon (10/5): - Good location.
• Rod (7/5): Good -
• JOSE (8/5): - Very well located, brand new, good restaurants and bars withinn walking distance.
• Jose (10/5): - The area is great. Walking distance to multiple restaurants
• maria (10/5): - This is the best hotel ever! It’s Pet friendly and staff was the best! Shopping mall and restaurants few steps away :) loved it!
• Medellín (10/5): I felt like at home, very nice - Really nice and clean There is not much parking available
• Francisco (2/5): - I left my room in the morning and removed the do not disturb sign, when I came back at night my room was the same as I left it in the morning. I called front desk but they just told me that they didn’t have people to clean the rooms that day.
• ricardo (10/5): - EXCELLENT PLACE
• Juan (10/5): - Muy recomendable, excelente ubicación e instalaciones.
• Alvaro (6/5): Pleasant - We love the location. Its a new hotel. It is place in a very nice and New facilities for the community. Night shift staff were actually rude. I was absolutely shocked when I ask for parking slot because the parking was crowded, and the front desk girl said that was up to us were we park on the mall o wherever. There were some vans from the hotel and space in front of the main entrance but they said they couldn't move the vans and parking in front of would be under our own risk. Absolutely disappointed. We needed to park in the street because their parking slot were not enough for their guests. Another disappointment was the bed.
• Ali (10/5): Exceptional -
• Xavier (10/5): - Great location
• Michael (10/5): I’ll stay here again - Very nice and modern hotel, great service, allowed me early check in, good restaurants nearby within walking distance, quiet, and great breakfast!
• Jesus Manuel (10/5): Muy bonito - Great place
• Estevez (1/5): please fill up you soaps and conditioner and make sure everything is working - it’s nice looking that they weren’t attentive
• Juan (10/5): Great staff, excellent location. - Everything All good
• Estevez (5/5): none of that should have happened i got charged a lot of money because i hate little stuff like that happening to me .. - i liked the hotel itself i liked the beds too i didnt like that they charge a good amount of money but have broken stuff or unfilled things.. the soaps were half empty they were never refilled .. the guy in the entrance was kind of rude and gave us ugly looks. the hair dryer was broken
• Hugo (4/5): - When we arrived it was beautiful, nice! clean rooms they were nice but we got discriminated because there was nothing but white people staying there and when we arrived we were probably the only Mexicans there at the moment. My dad was walking to the bathroom and a guy from the hotel stopped him telling him “only guests of the hotel could use the bathroom” and my mom dad told him he was a guest. Also at the buffet right away they told us card only because I guess we looked like we weren’t coming from the US we didn’t have credit cards and whenever we pulled out the card to pay, she Right away said “American cards only” so my mom pulled out her credit card and lady was shocked and said “oh your American ur coming from the USA” I guess we have to look fancy to stay here or look rich. Overall the area was pretty and walkable to anything restaurant a small kids play across and food stands.
• Juan (10/5): - Todo muy bien, excelente lugar para descansar
• Bernardo (10/5): Exceptional -
• Melody Michelle (10/5): - Check in muy sencillo, muy amable el personal. La habitación muy limpia y remodelada recientemente. La ubocación eatá en muy buena área cerca de muchos reataurantea (recomiendo La Canasta). Cama muy cómida
• Claudia (8/5): No water pressure - They’re worth the word no water pressur
• Claudia (10/5): Quick get away - Very Clean place. Breakfast is awesome!
• Raymundo (10/5): - It's okay
• Jose (6/5): not satisfied with staff and booking logistics - location staff was not helpful.
• Ricardo (8/5): Very good -
• will7777r (10/5): Excellent Experience - Excellent room incorporating up to date design features, built in surfaces to open suitcases, a great bed. A great layout, room and bathroom, good lighting, good bed and good hot breakfast, and the comfortable sofa was placed in good position to watch TV. Blackout curtains did a good job of blocking outside light. Always prompt staff- took immediate action when we found the mini fridge didn’t work, and replaced it with a functioning one. The room was exceptionally quiet. The breakfast buffet was above average, and a pleasant surprise compared to Courtyards in the US. They had decaf coffee and expresso with a good taste. Need to get IT people in to fix the ‘guest’ wifi sign in, at least for Apple devices, and data rate.
• Mr. (10/5): Exceptional - Very nice location, Very clean and comfortable room. Super friendly staff.
• Gabriela (8/5): Very good -
• ricardo (10/5): - LOCATION OF HOTEL
• Justo (8/5): Very good - Pretty nice hotel and exellent location No breakfast included. Expensive restaurant. Very poor convenience store
• David (10/5): - none
• Laurel (6/5): So So - Clean, well- located facility. This is an American-style hotel with American prices that lacks both American efficiency and Mexican warmth. Internet very hard to access. Staff didn’t seem to feel interacting with or orienting customers was part of the job - parking, internet access, nearby eateries - figure it out yourself, you’ll be offered no information whatsoever. Here’s your key and your bill.
• Dwight (6/5): room ok, shower not hot, dinner and price a rip off - have often stayed there. Nice modern hotel with amenities nearby. But this time may be the last. Shower was barely warm. We decided to stay in and eat the restaurant. Food was ok but service was very slow and indifferent. I asked for a glass of white wine but was told I could order a small bottle. I should have asked the cost but didn’t. When the bill came I was shocked to see I had been charged $35 US for a small personal bottle which arrived I chilled. Definitely not ok.
• David (7/5): Good -
• Rodrigo (10/5): Exceptional -
• Verified traveler (2/5): Very bad breakfast and didn't clean our room - Breakfast was horrible, the worst hotel breakfast I had in years, bad coffee, bad food, no waffle flour, fruit juices very bad tasting
• Barrington (4/5): - Poor design. Had to carry luggage down steps in rain to get to parking underneath building. Not pet friendly—no place to take dogs outside. Not functional.
• Ruanne (10/5): - We were very happy with selecting this property for our visit with friends to Saltillo. It couldn't have been a nicer place to stay.
• Enrique (10/5): Exceptional -
• Miguel (10/5): - Everything was quite good; but due to the fee would be fair to have breakfast included
• Jose (10/5): Great location, great facilities - Great place Some troubles finding my booking at the check in
• Alberto (10/5): Exceptional -
• Gabriela (10/5): - Lovely place. Great atenttion from the staff
• Harold (10/5): - The staff and facility were excellent. There was a small coffee shop adjacent to the hotel that was a great place to enjoy a morning cup of coffee.
• David (10/5): - Very nice area with excellent ammenities
• Sebastian (8/5): Solid stay - Pretty nice and solid with all of the basics. Great location.
• Brenda B. (10/5): EXCELLENT! Great Customer Service.. - Ser ice great.. I have difficulties to walk and front desk lady (Damaris) was very nice, great customer service!!! She made 2 persons from staff to look and verify a clean room at first floor near elavator due to my conditon... THANK YOU DAMARIS! You made this stay GREAT because of your customer service!! Clean room and walk-in shower...
• Ruanne (10/5): - I really liked the surrounding area. It was very nice and safe.
• David (10/5): - It would be very helpful if you could provide a Tesla charger in the garage. I will be looking for a hotel that provides a Tesla charger
• Bernardo (10/5): - Todo Bien
• Estella (8/5): Nice and comfortable hotel - Family trip. Nearby restaurants, mall and bank. Easy parking garage onsite. Comfortable and clean hotel. Have stayed here a couple times before. Only drawback: pool is small and enclosed (cement walls), no greenery, trees or pretty views.

Photos