Courtyard by Marriott New Orleans Westbank/Gretna

Location: 5 Westbank Expressway, Gretna, Louisiana, 70053, Gretna, US

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Express check-out
• No single-use plastic straws
• Comprehensive recycling policy
• No single-use plastic stirrers
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Wheelchair accessible
• Elevator
• Fitness facilities
• ATM/banking
• Breakfast available (surcharge)
• Television in common areas
• Safe-deposit box at front desk
• Multilingual staff
• Free newspapers in lobby
• Express check-out
• Internet access in public areas - high speed
• Smoke-free property
• Express check-in
• Free wired internet
• Wheelchair accessible parking
• Assistive listening devices available
• Braille or raised signage
• Snack bar/deli
• Free self parking
• RV, bus, truck parking (surcharge)
• Housekeeping on request
• LED light bulbs
• Recycling
• Casino nearby
• Coin laundry on site
• Wheelchair-accessible van parking
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant
• Visual alarms in hallways
• Change of towels (on request)
• Change of bed sheets (on request)
• Vegetarian breakfast available
• Rooftop garden
• Double-glazing on all windows
• Energy-saving switches
• Comprehensive food waste policy
• Vegetarian menu options available
• Comprehensive recycling policy
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• No single-use plastic straws
• Water-efficient showers only

Rooms Available

• Room, 2 Queen Beds (Two Queen)

  2 Queen Beds

  237 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Satellite channels

  Food & Drink - Coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

  Accessibility - Low-height view port in door

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Room, 1 King Bed

  1 King Bed

  210 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Satellite channels

  Food & Drink - Coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

  Accessibility - Low-height view port in door

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Guest Reviews

• Ali (10/5): - Always love this hotel. Very clean and very friendly staff.
• Parrish (10/5): - Room was very clean had no complaints or problems during our visit. Staff was nice and check in went smoothly.
• Brandi (10/5): - Simply amazing! Outstanding staff
• LaRonda (10/5): - Nice
• Kenitra (8/5): - Great rooms
• Alice (10/5): - The property was clean, quiet and the desk attendant was very helpful and good customer service. Room was equipped with what was needed and you could always ask for service.
• Denise (8/5): - Everything was wonderful except the warer pressure in the shower.
• Aminta (8/5): - Great stay.
• Lisa (10/5): - Hotel was accessible from the freeway. Restaurants and shopping close by. Professionalism and courtesy by staff.
• Nicole (8/5): - I've stayed here a few times. The staff is always very friendly. I was a little disappointed this visit due to the lack of water pressure in the bathroom sink. I did mention it and they said they would tske care of it. The beds are firm and the rooms are clean. I visited for 2 nights in July.
• Dacia (8/5): - It was nice for an overnight stay. Will stay there again.
• James (8/5): - Wish they had a better breakfast option. The bistro is overpriced. $42 for 2 coffees a breakfast burrito and 2 scrambled eggs is outrageous.
• Madelyn (6/5): - Room was clean and nice but had no closet to hang clothes/ get rid of travel wrinkles. Facility has been remodeled but needs a few fixes
• Patricia (10/5): - Very comfortable beds
• Ralph (10/5): - Best stay we’ve had in some time. Easy check in and check out. Clean room, spacious and beautiful.
• Kevin (8/5): - The Courtyard was an ideal travel spot for my very short trip.
• Carolyn (8/5): - The staff was amazing; no check in problems very comfortable and great atmosphere. Enjoy the food. They would have received a 5 but after going to settle down for the night , when turn back sheet found pillow and bedding very nasty with a stain. Picture was shown to front desk who was extremely upset and concerned.
• Moneke (10/5): - .
• Rajameson (2/5): - Terrible
• Joseph (10/5): - Very nice and clean hotel. I will recommend others to stay at this hotel 😊
• Cherrish (8/5): - I liked that it was clean and felt safe. But the ac seem to not be working properly it was a net hot in the room
• Jessica (10/5): - So clean and everyone at this property was very well organized and very nice. I can not say anything bad about this property. 10:10 recommendations
• Jonquail (8/5): - Great
• Melissa (10/5): - Clean & Spacious!!
• R (8/5): - Nice hotel room. Different design from I use to in a hotel room.
• Amy (2/5): - The food at the bistro was awful, the rooms are hot and the ac doesn’t work well, there’s no water pressure in the shower.
• Nicole (10/5): - Room was very clean, comfortable, and safe. Property was clean also. I'll definitely stay here again if ever back in Louisiana.
• Paula (10/5): - My only drawback is as a smoker I would have appreciated outside signage identifying the smoker’s area. Overall a great stay! Thanks
• Jerrell (10/5): - My experience here was great very clean and comfortable service was amazing
• Emiliano (10/5): - Great staff that greet you at the door, will stay again when going to New Orleans.
• Alnetta (10/5): - Great customer service
• Jarrell (8/5): - Needs an ev destination charger
• Andrew (10/5): - Great place to stay. Very clean. Will stay here yearly on our yearly trip now.
• Richard (10/5): - Close to action
• Stephen (8/5): - The room had a any problem
• Malery (10/5): - Hotel as expected from pictures and ratings.
• Wendy (10/5): - Stayed here twice cruising out of NOLA. Safe & clean. Cruise parking deal! Uber to the ferry from hotel & ride the ferry across to everything you want to do in NOLA!!
• Kelli (8/5): - Very nice hotel. Just a couple issues. The pillows were the least comfortable for a hotel that I’ve had. Remote for the tv wasn’t working and made it impossible to change channels. Not a great breakfast selection.
• JULIE (10/5): - Great place to stay in New Orleans. Love Raven and Robin at the bar. Wonderful people!!
• JULIE (10/5): - Raven is AWESOME!! Your staff was wonderful!
• James Belton (10/5): - The place was was great.
• Rodney (8/5): 4 Stars - Good hotel…
• LouJane (10/5): - Convenient for going on a cruise. Parking $10 day. Independent transportation to cruise dock for $15 per person.
• Georgia (10/5): Fabulous!!! - Loved loved loved this hotel. Prime location for me to go back and forth to NOLA off Tchoupatolis street. Less than 15 mins. They offered me and my two grandchildren complimentary breakfast which was so very helpful for us. I chose the hotel for the INDOOR pool and location. Will definitely be staying there again. Beautiful hotel also!!
• tia (6/5): - Roach in shower behind soap dish
• David (8/5): - High priced considering continental breakfast is extra.
• Tyrone (10/5): Shower improvement - Everything was Great except one thing, the shower temperature! The one handled hot & cold knob is awful. Its to difficult to get the perfered temperature. Shower head pressure needs to be stronger as well
• Courtney (4/5): - There was many broken things in the room would not recommend staying here the AC was super loud all night. There was a blinking light, the TV would not turn off and the bathroom shower was broke.
• T (2/5): - The first 30 minutes of being there, out car was robbed.
• Stephen (6/5): - The door was very difficult to open and close. I reported it but nothing was done. The shower is beautiful but adjusting the water took a very long time. We never had room service or extra towels
• Ashley (6/5): Not heated pool - We booked and paid for a double bed room and when got there they told me my room was sold out but offered us two king rooms. We said yes, when we got to the rooms each room only have one queen bed. The rooms werent far away from each other but not close either. The friends and family had fun so at the end of day that’s all that matters to me. They said the pool was heated in fact it wasn’t and very cold. Really the only reason we booked a room at that hotel. Will remember not to book there for indoor heated pool.
• Jermaine (10/5): - Very clean and the room was nice
• Paul (10/5): - Nice place
• Sabrina (10/5): - Was conveniently located in the middle of everything
• Michael (8/5): - Good location away feom downtown.
• Carl (10/5): - A little dated and unkempt but still good
• Kenneth (10/5): - It appeared a good value for the cost
• shinar (6/5): - Interior of rooms looked worn and out dated. The staff cleaned it as best it could get. Linen smelled.
• Carolyn (8/5): - The shower in our room did not work. I was not credited any money for not having an inopeable shower. Not fun going to my next destination on a sponge bath for me and my family.
• Terece (10/5): - Check in wasn’t the best! No one was at the front desk when we arrived! We waited for 15 minutes before front agent appeared without any apologies. I asked can we check in with you and she didn’t answer at first then after 2 minutes asked me how could she help me. She wasn’t pleasant nor did she have the best attitude for a front desk agent!! More training is necessary for her!! Leaving on the other hand was completely impressive!! The agent that checked us out was very professional and courteous!! Answered all my questions and was extremely helpful and went above and beyond to make sure I was completely satisfied. She also asked if I had any other questions or concerns.
• Hannah (10/5): - forgot his name, but the man at the bar was AWESOME. we sat & talked with him every night until they closed. definitely will stay here again our next trip to NOLA!
• Susan (8/5): - I was hoping for housekeeping to be like it used to be. Now I have to request services.
• Ary (10/5): - Perfect
• Schwana (8/5): - My stay was ok.
• Jeremy (2/5): I will never stay here again. - When I first checked in I received attitude for not having my card to unlock the main door. Granted I hadn’t checked in yet. The customer service was poor to begin with. I tried to use my iron in my room and it would smoke out of the plastic so badly that I almost set the smoke alarm off. I tried to exchange and was told we don’t have anymore in the back and received attitude when I tried to exchange it. There were roaches in my room. The AC barely worked in my room and my room would not get cool. I will never choose this hotel for a future stay again.
• Chelsie (10/5): - Clean
• James (10/5): - Beautiful place to staff and friendly staff
• Sky (10/5): - Indira front desk agent was great Location great room was great
• Denzel (10/5): - Very clean and comfortable place to stay.
• William (10/5): - Everything was great and the staff was very helpful and friendly.
• Rebecca (8/5): - Very quiet
• Syreeta (10/5): - The staff there was so nice
• Katrillus (10/5): - Loved it!!
• Thanh (8/5): - Wifi is weak . Other than that everything is good
• Marcell (6/5): - The location was ok. The bed was very uncomfortable and the water in the shower had no pressure.
• Giselle (8/5): Facility was nice but Disappointed in amenities - My problem is, because I booked the hotel through a third party, Hotels.com, i didn't get my Marriott points through Bonvoy which is unfortunate. I booed 2 rooms a total of 4 nights and chose them because I'm a Bonvoy member. The other thing is they are not cositent in their service because they are individually owned. The service I received in Dallas at the Residence Inn includrd breakfast. This location dosen't include breakfast
• Roosevelt (8/5): - Very nice people
• Melinda (10/5): - Very convenient
• Warren (10/5): - Good location
• Julie (10/5): - The areas around this hotel are.very sketchy! Didnt feel.safe being outside without others from my group.
• Carrie (10/5): - Friendly staff
• Janae (10/5): Peace & serenity - My girlfriend& I stayed with Marriott after a 7 day cruise & were in need of RESPITE after so much partying. We found such comfort , peace, & serenity in our stay with Marriott. Can’t wait to book again. 10/10
• Tiffany (6/5): Not a good experience - The pillows and sheets look very old and worn down. The bathroom smelled like sewer, and the toilet backed up.
• MICHAEL (8/5): - There were small ants room near window.
• Tammy L (10/5): - Staff friendliness
• ThucNhu (4/5): - It's the worst checkin experience we receive from any hotel, and definitely not Marriott standard. The front desk agent doesn't know what she doing. Took her 30 minutes to check us. Give us the key and never told us where the elevator. We asked and she gave us a look and attitude. We got to the room and the bed doesn't look like been done/clean. It's very late and we need to be up early for funeral so we didn't care to call anyone but definitely not acceptable. The toilet look yellow and dirty, like someone pee and forgot to flush.. absolutely nasty. First time ever experience this type of room and service at Marriott or any hotel. DO NOT COME TO THIS HOTEL
• Brittiany (10/5): - Everything was perfect. The property was well maintained.
• Jennifer (10/5): - I liked that parking was free but there was limited amount. Overall good hotel
• Jake (10/5): - Great stay
• Cory L (10/5): - Entire staff was super friendly.
• Ronald (10/5): - Loved our stay. The front desk staff were top notch. Helpful and courteous.
• Mark (8/5): - Close t0 freeway
• Jordan (10/5): - .
• Tracy (10/5): - Courteous staff, clean and good location.
• Hakam (10/5): - The people who were working were kind and helpful. Very clean and great rates.
• Monique (10/5): - We needed a place to stay until we were able to board our Cruise the next. It was only 15 minutes from the port and loved the lounge and sitting area. Very relaxing.
• Rylee (10/5): - Perfect place to stay!
• Nazneen (10/5): - Difficult to cross to get to the mall
• Stephanie (8/5): - The staff was super kind and helpful. The room service and cleaning staff were also kind and helpful. The facility was clean overall. The pool was cloudy and didnt appear very clean. There weren’t towels at the pool either. The food service was incredibly slow. We waited over 15 minutes with a group in front of us and neither of us were served. There was only one person behind the counter and seemed to be one cook. We left and went to IHop instead.
• RaNisa (8/5): - Great

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