DoubleTree by Hilton Edmonton Downtown
Location: 9576 Jasper Avenue NW, Edmonton, Alberta, T5H4H7, Edmonton, CA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Step into elegance at the DoubleTree by Hilton Edmonton Downtown, where comfort meets modern sophistication in the heart of the city.
Exceptional Amenities
Unwind in our hot tub or get energized in the state-of-the-art fitness center. Enjoy seamless connectivity with complimentary high-speed Wi-Fi throughout the hotel and relax in common areas featuring a flat-screen TV.
Dining Delights
Savor delicious meals at our onsite restaurant or take advantage of room service during limited hours. Start your day right with our to-go breakfasts on weekdays or weekends.
Business Ready
Whether you're traveling for work or leisure, our business center and express check-out services ensure a smooth experience. Enjoy the convenience of onsite dry cleaning and self-parking options.
Experience a stay that combines luxury and convenience. Book your room today at DoubleTree by Hilton Edmonton Downtown!
Important Information
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Elevator
- Fitness facilities
- ATM/banking
- Breakfast available (surcharge)
- Television in common areas
- Multilingual staff
- Porter/bellhop
- Express check-out
- Internet access in public areas - high speed
- Smoke-free property
- Wedding services
- Grocery/convenience store
- Wheelchair accessible parking
- Braille or raised signage
- Snack bar/deli
- Self parking (surcharge)
- Computer station
- Shared microwave
- Housekeeping on request
- Banquet hall
- Covered parking
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Suite, 1 Bedroom, River View, Full Kitchen, 1 King Bed and Sofa bed (Double)
1 King Bed and 1 Double Sofa Bed
Soundproofed room
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Kitchen with coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Suite, 1 Bedroom, River View, Kitchenette, 1 King Bed and Sofa bed (Double)
1 King Bed and 1 Double Sofa Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Kitchenette with coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Suite, 1 Bedroom, Kitchenette
1 King Bed
747 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Kitchenette with coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, bathrobes, and free toiletries
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Room, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
463 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Suite, 1 Bedroom, Kitchen
1 King Bed and 1 Double Bed
1097 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Kitchen with coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, bathrobes, and free toiletries
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Heating
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Room, 2 Queen Beds
2 Queen Beds
463 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Room, 1 King Bed
1 King Bed
391 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Suite, 1 Bedroom
1 King Bed and 1 Double Sofa Bed
747 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Mobile key entry
-
Room, 1 King Bed, Accessible (Roll-In Shower)
1 King Bed
463 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; free cribs/infant beds available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Roll-in shower
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
Guest Reviews
- Prashant (8/5): -
- Megan (9/5): -
- Lily K (9/5): Good hotel - Good Well overall
- Natallia (10/5): Great place and location - Fantastic place! The room was very spacious and service was excellent.
- Angelito (9/5): -
- Gomes (1/5): - I didn't i want my money back I never stayed thier they canceled my reservation m I want my money back I never checked in and I never received my money back and have tried to get it back from your site but to no avail I have nothing I want a call 7806161893
- Christopher (10/5): - It’s a Hilton whats not to like
- Andrii (10/5): - Location Pay parking
- Justin (9/5): Very nice and comfortable hotel and will definitely be back if need to stay in downtown Edmonton. - Great location and very comfortable. Parking was extra on top of the room and to me this seems predatory as we're am I supposed to park with my luggage. So basically forced to pay another $40 to park.
- Ash Mitchell (10/5): -
- Abdul-Razaq (9/5): Great place to stay - Clean and tidy None
- drsnoopy1885 (8/5): Good hotel for Downtown Edmonton - Good sized room. Bed was very comfy. Blackout blinds worked well. Shower was great. Staff very helpful. Nil
- Anit Pertik (1/5): - Staff Parking
- Gubersky (10/5): -
- Feonia (4/5): - we did not take advantage , it should of been included in our stay the booking ...no communication from your hotel on the 3rd party booking and the parking rates are different price online it's says $35...its actually $38
- Jayne (8/5): -
- Kathy (9/5): - The front in staff was great. The room was comfortable. One morning there was no hot water but the problem was fixed. No hot water.
- Xieu (9/5): -
- Saad Bin (10/5): Comfortable stay - Central, convenient location Property was clean & quiet The King room was bigger than many other properties (came with tv area/sofa bed) Whirlpool was bigger than most hotels and well maintained Ample parking underground Front desk staff Emma and security staff were very friendly & helpful, so shoutout to both of them! An electric kettle in every room would be nice While we can play cell phone audio on tv, it would be nice to add capability of casting smart apps like Youtube/Netflix from phone to tv
- Garry (8/5): -
- Garry (8/5): -
- Tsarina (10/5): -
- Pawandeep (1/5): - Location No hot water in showers, washrooms are dirty
- Allan (10/5): A fantastic room and the staff were great - Flexibility about late check out N/A
- Harold Keith (8/5): Good enough - Close to the Winspear. Last time we were here there was an exceptionally good breakfast included. Now there is an overpriced mediocre breakfast available.
- Kineta (3/5): -
- Kimia (4/5): Decent, would stay elsewhere cleaner for the price. - I liked the location & the gym. Staff was very nice. The room was very dirty. There were obvious stains on the carpets, couches and a pee stain on the toilet bowl base. There was no amenities kit or toiletries provided. I brought this to the staffs attention and nothing was changed.
- Styranka (9/5): -
- Jessy (10/5): -
- Charlotte (9/5): Amazing - Room Parking
- Bradley (7/5): - Location and price Elevators are very slow and one didn't work at all
- Kristen (4/5): It did its job - Nice staff, decent rooms AC didn’t work and we were on the 9th floor. Very hot Only having underground parking as a good option and then charging an extra $35 for it. Thankfully we had my friends SUV because my truck would have never fit had I driven Some of the bedding smelt like curry or just stagnant. Not sure if they’d been washed in a while. Especially the extra blanket/sheets in the closet
- Heaven (8/5): -
- John (7/5): View was great, hotel room acceptable but definite need for improvements given the room cost $250 - Location was good and view from 11th floor was great at night. When I arrived at the hotel, no one was at the front desk so I couldn't get in. The conditioner bottle was empty in the shower. Crack on the picture in the bathroom and slightly unhinged cupboard door was not expected in a Hilton hotel. Underground parking required some confidence to enter, very tight angles.
- Alison (1/5): Would not stay here again very unorganized! - Waited 45 minutes to check in . 1 of 3 rooms were ready. Got second room shortly after. Returned to hotel at midnight 3 room was not ready. Waited 1:45 mins to get roomed cleaned. Over all staff was good Only received half price off 3 room Was asking for no charge. Highly disappointed!!!
- Fatim (10/5): -
- Mary Lynn (6/5): - The food took 1.5 hours and was cold when it came out. Our drinks also took 30 minutes
- Melissa (1/5): -
- Surafiel (10/5): -
- John Brian Shields (9/5): Easy to recommend this beautiful hotel. - What a beautiful gem of a hotel!! Samuel at reception was very welcoming and precise with all directions … especially parking which is spacious and underground. Patience is encouraged when locating and accessing, but with Samuel’s guidance I was able to comfortably fit my F150 half ton in a safe secure space. He also wisely recommended the second floor restaurant and lounge … the food was delicious and the menu surprisingly diverse for a lounge. Flor became a new best friend and provided outstanding support and service .., like someone we have known for years. This is a relatively new hotel and is beautiful and well planned, overlooking the river valley and walking distance to great cuisine, shopping and entertainment. Roger’s Place, home of The Oilers, is a 15 minute walk away. Great linens and well planned rooms. You will be impressed with the reasonable price! A new favorite!! Great for large groups and Oilers games or concerts at Rogers Place. Be careful with underground parking. I was able to get in and out with F150 truck, but was tight with lots of height. Beautiful views but busy neighborhood.
- Daphne (8/5): -
- Morayo (4/5): -
- Christian (8/5): -
- Adesayo (8/5): -
- Aishveen (1/5): -
- Martens (8/5): It was fantastic. - Breakfast was great. Fantastic coffee. Softer pillows would be great.
- armstrong (8/5): -
- Judith (6/5): - The facilities were nice. Bed very comfy. Restaurant great. The issue was the first night when the boiler had broken down, we were not told, and only found out when I called reception about our failure to get heat in the room. We were given a space heater, which ended up being fine, and they comped our dinner. The location is a bit forlorn, surrounded by vacant stores. It was fine since we took Ubers everywhere.
- Amanda (8/5): -
- Iurie (10/5): -
- Nicole (4/5): -
- galante (7/5): - Clean room Pool was closed. Restaurant menu is very limited. Lack of light in the rooms
- Stephen (10/5): - The hotel was very clean and nice There was no parking included with the room reservation
- Cathy (8/5): -
- Chloe (9/5): - Enjoyed the restaurant, bar, and work stations area.
- Michael (10/5): -
- Kanter (7/5): -
- Gloria (10/5): -
- Sophie (10/5): -
- Humchitt (7/5): -
- Ahmed (8/5): -
- Dwayne Ellis (8/5): - Nice and clean, breakfast is average. Staff is very friendly and helpful. Location isn't great
- Kim (10/5): - I cant remember her name(i believe shes Romanian) on the front desk but she makes you feel so welcome and caring!
- Jodymae (10/5): - I forgot to pay for parking in the dirt lot next to the hotel and got a $80 ticket but that’s my fault not the hotels. Hotel stay was perfect.
- Kim (10/5): - Best hot tub hands down!!
- Andrew (8/5): - We checked in late becuse of Hockey Game and they did not tell me about parking so i recieved a $100 tickets this morning. Very frustrating
- Kulvinder (8/5): -
- rena (10/5): - The staff was very helpful and friendly. We loved the beds and the pillows.
- Tamara (10/5): - Parking is confusing with the lot next door
- Glenn (8/5): -
- Sarah (10/5): - The staff were very helpful and the hotel was clean
- Jason (10/5): - Clean room
- Michael (10/5): - Hotel staff was great. Unfortunately downtown Edmonton is not the safest. Had to park my truck at a different parking lot.
- Senger (8/5): -
- Sarab (10/5): - Staff is professional and helping. Rooms are so neat and clean .
- Ali (7/5): -
- Laura (8/5): - Room was very clean
- Jan (10/5): - I stay here yearly or more. I love the facility but the area has become very deserted and unclean over the years with homeless people and garbage etc. Don't really feel safe walking at night.
- Chelsia (8/5): - Everything was great minus all of us on the 11th floor had zero a/c
- Jessica (10/5): - Was a busy weekend and staff did amazing to get everyone checked out and new ones checked in.
- Mackenzie (2/5): - For a room that cost $371 and didn’t even have AC! We were appalled with the treatment we received from the staff at Double Tree Hilton in Edmonton Downtown. After realizing the ac was not working, my partner and I spoke to the front desk in person that night and was told that most of their hotel rooms acs were not working. We asked for fans and they had none they could offer nor did they have a maintenance man on site. The hotel room was 88 degrees Fahrenheit and as a result, we did not have a peaceful sleep (if we managed to get any sleep at all). We even attempted to the cool the room down by leaving our door open into the hallway; as it was cooler in there than in the room. The next morning - we did mention about the heat and the lack of working ac. As a result, the staff waved the $35 parking fee.. which was not even an eighth of what we wished we could had been credited back. Perhaps even $100-$150 back would be better. All in all, will never stay here again.
- Eric (6/5): - We had to book this room as our Vrbo cancelled last minute. The room was ok, dated and slightly worn down (carpet had come unattached at the bathroom leaving the nail board exposed, few stains on the wall etc ) not that I would usually complain about these things, but at $1250 per night, and the highest tier of room that the hotel offers, I did expect it to be flawless. I’m just happy they were able to get the ac working after we checked in, it was 85* upon entry to the room. All in all it was clean and located close to our venue. Front desk staff was nice and courteous. I have stayed in other high end hotels at nicer rooms for half the price ( Davenport, Marriott’s etc ) I understand surge pricing but this was a tad bit ridiculous.
- Heidi (2/5): - We had a terrible check in experience at the hotel. The line was 30 minutes long and the staff did minimal to expedite the experience.
- sheena (10/5): Edmonton - Perfect place to stay for a weekend. Rooms are big, with a sitting area
- Leanne (6/5): - Waited 40 minutes for fries in the lounge while we waited for our room to be ready. Lobby was chaos at check-in time and they ran out of clean rooms. Finally got into our room at 4:30 and had to rush to ready and out the door for the concert we were in town to see. Staff were mildly apologetic but it was an unpleasant experience. Room overlooking the river was beautiful, I only wish we’d had more time to enjoy it. And what looks like a pool in the photos is actually a large hot tub.
- Carly (6/5): - Awful check in. They said there couldn’t be early check in before and not to show up to before then and we we showed up the checkin line took nearly two hours to get checked in. They only had two people working with over 40 people in line. Awful checkin process
- Sylvia (2/5): - Upon arriving, knowing that all hotels are sold out for the weekend due to the Morgan Wallen Concert, we knew accommodations, restaurants, the city itself would be extremely busy and requires patience. We arrive to our hotel after a 3 hour drive, to a 30+ minute wait in line to check in. They only had two staff, at one point one staff, to check in a huge line up of guests. Two groups ahead of us warned us that they are checking out, because the AC was not working on the 3rd floor. They had to sleep with their door open. Once we got to talk to front desk, I asked to not be put into 3rd floor. But we had no choice because not a single room was ready for us to check in other than then the room they assigned us (mind you I was sent two emails to remind me that check in is at 4pm) we got to front desk at 4:57pm. The second room I booked for my friend, 824, was not ready. They said we have to wait 30-40 mins for them to clean the room. We had a concert to get to at 5;30pm. Front desk said to come back to pick up keys when the room is ready. We all went up to our room, after grabbing water up at the 2nd floor, and the room that was assigned was in the middle of getting cleaned. No AC working, carpet was wet because something was spilled- smelled AWEFUL. We had no time to do anything because we had our concert to get to. front desk told get the 2nd booking room key, room that wasn’t ready this is at 5:36p. 12:27am next day and room still not ready. The room they finally got 2/5.
- Tanya Leanne (2/5): - 45 min behind check in at 4 concert started 5:45 and our didnt work until 6
- Robyn (8/5): - The room had very little light even with all of the lights and lamps turned on. The bathroom was clean but a little dated and it didn’t have a cosmetic mirror on the wall which I find most hotels do. The front desk let us check in early which was lovely and we received two text messages from them asking if we needed anything and how our stay was which I thought was nice. The price was good and I feel we got what we paid for. We would stay there again the next time we are back in Edmonton for a concert. If it wasn’t for the concert we wouldn’t stay downtown in that area.
- Tara (6/5): - Overall it was great. However we got in late and the room was so hot, we adjusted the AC but it never cooled down all night.
- Tyler (6/5): - Way to pricy, had to pay over $1100 then had to pay an additional $35 for parking , stairway didn’t open to lobby and had to exit out back
- Mark (10/5): -
- lorraine (7/5): -
- Bradley (6/5): - Dining good, parking over priced
- Rosemarie (10/5): -
- Tyla (10/5): -
- Kori (10/5): - Super efficient check in and room was very large and nice
- kevin (10/5): - Large rooms!
- Desiree (10/5): - Very nice hotel secure and friendly staff I loved my stay and will be back in the future
- Jaci (10/5): - Loved our stay! the staff was wonderful, received a treat when we got there, the place and room was really clean. The hot tub was really nice. Would reccomend and stay here again! thank you :)
Photos
