Earl's Regent Kandy
Location: 40/1, Deveni Rajasinghe Mawatha, Kandy, 20000, Kandy, LK
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations and Amenities
Indulge in 60 air-conditioned rooms with minibars, flat-screen TVs, and rainfall showerheads in private bathrooms. Enjoy complimentary wireless internet and room service, with The Mix Bar offering poolside dining.
Recreation and Relaxation
Unwind with a health club, outdoor pool, and poolside bar/lounge with a pool view. Join the daily complimentary reception and treat yourself to buffet breakfasts. Take advantage of wedding services and event space for a memorable stay.
Convenient Location
Located in the historical district, minutes away from Kandy's landmarks, enjoy easy access to Kandy's attractions. With a conference center, meeting room, and airport shuttle service, Earl's Regent Kandy offers convenience and luxury for your stay.
For a luxurious and convenient stay in Kandy, book Earl's Regent Kandy today!
Important Information
- Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Free newspapers in lobby
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible parking
- Free reception
- Conference center
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Stair-free path to entrance
Rooms Available
-
Junior Suite
1 King Bed
600-sq-foot room with mountain views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height door lock
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Turndown service
- Free WiFi
- Rainfall showerhead
- Hydromassage showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Restaurant dining guide
- Wheelchair-width doorways
-
Mountbatten Suite
1 King Bed
850-sq-foot room with mountain views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height door lock
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Turndown service
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Restaurant dining guide
- Wheelchair-width doorways
-
Deluxe Room
1 Queen Bed OR 1 Twin Bed
240-sq-foot room, balcony with mountain views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height door lock
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Turndown service
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Restaurant dining guide
- Wheelchair-width doorways
-
Super Deluxe Room
1 King Bed
279-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height door lock
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Turndown service
- Free WiFi
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Restaurant dining guide
- Wheelchair-width doorways
Guest Reviews
- Budrin (10/5): - Awesome
- Verified traveler (8/5): Bon séjour - Chambre grande et confortable. Très bonne literie. Possibilité de manger en extérieur (couvert) devant un très joli jardin. Juste 2 serviettes de toilettes pour 2 personnes…serviette pour s’essuyer les mains demandée à l’accueil, on l’attend encore…accueil froid. Repas moyens.
- Susan (8/5): - The room was clean and the facilities OK. Was glad I had bought my own toiletries and there were only 4 coathangers - not enough for two women! Asked for more but not available. Buffet was good and the staff absolutely lovely. Would I stay here again? Yes
- Sam (8/5): - The Hotel has some out dated fittings and furniture but for the price I paid this place was pretty good . The rooms were very spacious and the staff was very attentive.
- Randika (2/5): Hotel experience - From the reception we didnt hav good service and they were action or treating us like dont care. Resturent service was quite good and room was clean but outside of the room was not cleaned
- Amrita (8/5): - Room service Restaurant food is over price with less quantity and less variety.
- Eveline (10/5): - As well as last year the staff make you more than welcome! The rooms are beautiful, the food is very good and the staff extremely friendly and very helpful!!! This won’t be my last time there!
- Thathsilu (10/5): - Safe and beautiful hotel
- Thathsilu (10/5): - Excellent
- Verified traveler (10/5): 全てパーフェクトなホテル - とてもキレイに掃除されて行き届いたサービスでした。レセプションスタッフも丁寧に対応して気分良かったです。部屋も綺麗で広くアメニティもありました。また滞在したいです。
- michael (10/5): - very clean and comfortable
- Mohamed (10/5): Great value, away from the hustle - Great price at USD55 per night (very few tourists). A bit out of town, up the hill - so you'll need a vehicle. Well maintained small pool. Reasonable food options at hotel, but no other obvious food venues nearby. Acceptable espresso by Sri Lankan standards. Seemed like a section at the front of the hotel was under construction, but it was quiet & peaceful. DO NOT CONFUSE this with their second hotel (Earl Regency) which is a 5* hotel at Tennekumbura about half an hour away.
- SEUNG IL (10/5): 환경친화적 호텔 - 깨끗한 시설 및 청결도 파티 및 결혼식으로 인한 소음발생 인터넷이 느림
- Monica (10/5): - Fint hotell och bra dusch ! God frukost, middag och härligt med pol’
- Verified traveler (10/5): - It was a great experience. Loved the room , ambiance and the service. Highly recommend.
- Verified traveler (10/5): - Fantastic hotel with amazing service and hospitality!
- Gihan (10/5): - Hotel is at a quiet location bit further away from city. Rooms are spacious and clean. Staff is very friendly but slow to attend for queries. Very good breakfast and dinner with adequate selection of Western, Sri Lankan and Indian food. Outside dining is great. Overall nice little hotel and would definitely consider going back again.
- Verified traveler (10/5): - Is well maintained, polished and very clean . Staff courteous especially the Manager who was keen to please the guests
- Verified traveler (8/5): Just ok. - Room was ok in size. Bed is not too comfortable. We are in the corner room so the Mountain View ain’t that nice. Toilet was small and no soap and toiletries dispenser. Shower water goes out from the cubicle. Mirror light was flickering. No bathrobe but they gave slippers when requested. One staff helped for the airport transfer. Thank you. Parking is always full but manageable. They will give you 1 key card even requested for 2. Breakfast buffet has good food choices and taste is ok. No hostess showing seats to guest. Overall ok but expected more great service and proactive approach.
- Verified traveler (8/5): Good hotel and convenient - Vaue for money .. Easy access to main attractions around Kandy city ....
- Verified traveler (2/5): No AC - The AC in the room wasn’t working for both nights and the engineers came 3/4 times and kept on saying wait for 30/40 minutes and it will start working and at the end they mentioned that this part of the hotel is under renovation and gave an option passed 11pm to change the room when we were nearly sleeping.
- Udaya (2/5): - Front office behavior very poor. Other than front office services and facilities are excellent.
- Gerard (10/5): Luxury but close to the town! - Love this place! We had to do a last min hotel change due to no parking at our first hotel. This was 100x better, we got a luxury room and treat really well from start to end. The food was really good and a decent variety! Service was great and rooms very clean! Only a short distance away from the town!
- Verified traveler (8/5): - Excellent views, room and restaurant.Pool was too small and bar similarly was tiny. It is a drive away from tourist attractions but this .meant we were well rested in peaceful surrounds.
- Verified traveler (8/5): - We spent 5 nights here after a week in Bentotatheroom was verynice and breakfastbuffet was variedwe had some evening meals too and whilst nice they got abit sameyafter a time
- Verified traveler (10/5): - Excellent rooms, very nice food and choices i restaurant with helpful staff. Pool area was disappointing with very little room considering the size of the hotel.
- Verified traveler (10/5): - Fantastic new property with amazing views! Great value and terrific breakfast
- Verified traveler (8/5): - Clean property and staff are helpful. But hard to get to the property as to climp a steep hill.
- Verified traveler (10/5): - A great expect. Friendly and welcoming staff. Nice size room with large balcony. Amazing view. Rich breakfast and dinner for reasonable cost.
- Verified traveler (10/5): Mysigt hotell med bra service - Supermysigt och fint hotell med en liten trevlig trädgård och pool. Superbra service, god mat och jättetrevlig personal.
- Verified traveler (10/5): - Nice property! Rooms were big! Very clean!! Stayed two nights - breakfast was good!
- Karl (6/5): Do not mistake for Earl's Regency - Firstly I wish to point out that I thought I was booking Earls Regency which is a 5* hotel My biggest mistakeThis hotel although rated 4* is not upto that standard The service was poor The room was small but comfortable There were no towels -had to ask. The food was very basic -including the Sri Lankan dishes It was also cold despite being on a food warmer Glad I was only staying one night! The good point is it is out of Kandy -near to Peradeniya Therefore can "escape" when leaving without getting caught to the Kandy traffic and one way system The views were good It was quiet
- Andy (6/5): - Mixed experience. Standard room disappointing with no balcony or outlook; we would have paid extra for a luxury room had we known. Inattentive staff in restaurant on first night, second night improved after we complained. Food was very good but the dinning room is tight and at times crowded and difficult to get to the buffet.
- Zoe (10/5): Bad wifi, great hotel. - WiFi was crappy and didn't reach our room but everything else was phenomenal.
- Lasan (10/5): Best hotel in a Kandy City - Good hotel with beautiful view.
- Verified traveler (10/5): - Superb hotel and excellent value for money given the standard. Lovely poor area and the staff were so friendly and attentive without being over-bearing. The room in the newest part of the hotel was first rate. The food was also excelleng. We really enjoyed our stay and would highly recommend this hotel.
- K (6/5): - The hotel was actually a nice 4 star, however our experience there was pretty ordinary. We had booked a room with 1 king + twin beds for a family of 4. Instead of providing us with the twin beds we only got a single bed. Repeated requests to address the issue resulted in a variety of responses - ranging from 15USD extra for an additional mattress to there being not enough room to fit another mattress. Anyway, we just gave up in the end as it was too late and crammed in for an uncomfortable sleep.
- Verified traveler (10/5): - Great place to spend the holiday. Wonderful staff and great service.
- Janarthanan (10/5): Fantastic stay - It's Amazing trip and stay, very friendly staff, only one suggestion please treat all nationality same
- Maciej (8/5): Such a nice surprise just off from Kandy - That was such a surprise. Beautifully located hotel, at the top of the hill, surrounded by other hills, all covered in lush tropical greenery providing stunning views from every corner of the hotel. Just off from Kandy, a few mintues ride by Tuk Tuk, 4 km. Amazing food, really whatever tried was delicious. Nice pool with a view. And service people - doing all their best to help you and make your stay comfortable. Must try for every traveller.
- Champike (10/5): Great Choice of Sri Lankan Hospitality.... - It was wonderful experience with Hotel Earls Regent Kandy,,, wonderful hotel and highly recommend for everyone....
- Long (10/5): Good Hotel - This hotel is in the mountain. Great view in room and it's very clean.
- K (6/5): - Hotel is amazing- great views and very comfortable. The buffet was terrible- cold food and very very limited options! The staff have no real hospitality experience it seems, often being shouted at by superiors and being order to say "good morning" to guests and ask "how was your breakfast?". The staff working at the breakfast buffet were rubbing their eyes as if they hadnt slept and the young man at the egg station was picking his nose whilst cooking eggs- yuk!
- Verified traveler (10/5): - Excellent hotel closed to the botanic Garden. Waiting for a TukTuk Up to 30 Min. Is normal
- Verified traveler (10/5): - A really good hotel
- Shimrit (10/5): Great stay, marvelous hotel - Excellent hotel. Best shower ever. Big and clean room, more than we expected. One of our best in Sri Lanka. Been during September and it was for sure value for the money
- MMchocolate (8/5): An good hotel with English style - We had a good stay at this hotel for a night in Kandy. The hotel has a very good buffet with quality western food, with live band before a lovely English lawn with flowers. The staff were friendly and always had smile on their faces. The massage was good too.
- Verified traveler (10/5): - It has a pleasant environment to stay calm. Friendly staff & quick service.
- UKfamily4 (10/5): Lovely spacious well equipped hotel. - Room was very spacious with double bed, seating/ tv area inside and outside balcony. Bathroom was well equipped with lovely shower. Room was clean and quiet. Restaurant served great buffet meal with wide selection of food catering for all taste buds. Breakfast was also buffet with wide selection and omelettes cooked to order. Pool on site though did not use due to weather. Staff very friendly. Would recommend to friends.
- phil (8/5): Great hills view close to city - Classy and comfortable and a short tuk tuk ride to kandy city (500 r) , with great city view.
- Verified traveler (8/5): - Great views and service. Rooms could use an update though.
- Verified traveler (10/5): One night in Kandy - Friendly and helpful staff. Buffet was second to none. Huge range, particularly the starters and all of high quality.
- Vimal (10/5): - Enjoyed our stay! We stayed 1 night in December 2017. The hotel staff were awesome. Pool is great. Breakfast is great with plenty on selection!
- cherm (4/5): Disappointing - Overall stay was disappointing but the price paid. The drive in and exterior of the hotel looked great, but condition of the rooms was old and not very clean.
- RUKMANGANI (2/5): - Not good lot of bags 2days didn't sleep very bad holiday no more booking next time
- William (8/5): Definitely worth a visit - Great location and lovely hotel. Service could be better
- Verified traveler (8/5): - Very well designed hotel and excellent food and staff.. Building an extension was disturbing to all guests starting at 8.00am until 5.00pm. Despite asking for a car to collect us from the station none arrived and reception denied all knowledge of our phone call which was not a good start
- Mandeep (10/5): - Good hotel with good food options
- Verified traveler (4/5): Aged hotel with poor staff - Rooms smelled of damp, the check in was rushed and the staff generally unhelpful.
- Josepina (2/5): Disgusting - DO NOT book - On arrival at the hotel I was immediately informed that the room had no window at which I was horrified. I was told that this is the same for all standard rooms. Once I arrived in the room I found it to be of an appalling standard. • Window – although present was covered with film making it opaque significantly reducing the light entering the room. The window could only be opened by approximately 15cm revealing a view of guttering, drains and a store room. • The carpet was old and dirty. • The fittings in the room were old and dirty. • The room was damp and had a very bad smell – one which I would associate with damp and mold, most likely due to a combination of drains, poor ventilation and old musty carpet. • The bathroom was about 2m x 1m; it was so small that you could barely open the shower door because the toilet was in the way. • The room was in a separate block at the end of a long dirty corridor. A picture was hung on the wall which looked like something from a junkshop. The rooms around us appeared to be offices used by management and was very noisy.
- Eilir (8/5): - Public areas, staff and location are lovely - some of the rooms are below expectations, needing redecoration and better sound insulation.
- nee (10/5): Nice - Nice hotel good view. Good food staff could be friendlier
- Vivian (6/5): A little way out - Of the 5 hotels we stayed at, on a 3 week stay this was by far the most expensive for food and drink maybe this is because it is rather isolated, about 20 minutes by tuk tuk from Kandy. The hotels public areas are welcoming and the pool area is nice although there is shortage of sun beds. The food in the restaurant is nice but expensive, a bottle of beer was 1000 rupees almost double the price of the the next most expensive encountered at 600 rupees, normal price in hotels and restaurants for a large bottle of beer was between 450 and 550 rupees. We booked a standard room at this hotel, a standard room is actually the budget rooms, the receptionist was almost apologetic when he took us there, the room was ok but had no view and the bathroom did smell of cabbage. We mentioned the smell to reception and they said they would spray the area, which they did, the smell did go for a couple of hours but returned, we just put up with it. It is unlikely that I would return to this hotel as there are probably better options closer to the town
- Joseph (4/5): Uncomfortable hotel - I would not recommend this hotel to anyone. The rooms were dark, dank and smelly. Staff were fine and the restaurant was passable. Not value for money
- Ananda (4/5): Uncomfortable , Noisy rooms - I booked this hotel through Expedia.co.in ...Local room rate is LKR. 9,500/= but they charged LKR. 19,000/=. I booked on line so can't cancel . But never mind.. After visiting to the room I'm really disappointed.. Have work lot of distance to pool 7 to the restaurant. Very inconvenient.. Can't close main door properly.(511) Lot of sounds from out side. No privacy... There's only 1 plug base in the whole room..Fan is there but no regulator.. This type of hotel should not offer this type of rooms for customers ..
- Verified traveler (2/5): They tried to scam us upon arrive such a shame - We arrive in Sri Lanka for a 4 night stay in kandy to then go off to travel and visit other parts of the beautiful country. Upon arrival at the desk they said you have only booked a standard room which you will not be happy with let us show you a deluxe room! Ofcouse for an extra cost - they shown us the deluxe room then took us out of the main hotel to the "standard" room which they said we had booked - anyway will not go into this for too long just to say it left a very bad taste at the beginning of our holiday - all the other hotels we stayed in I had given them excellent reviews. The hotel is lovely and clean - most of the staff excellent. The beakfast and buffet dinner excellent just a shame they tried to spoil our stay with them. Shame they are trying to get extra money from you as you arrive in to the hotel - we travel all the time and it's the first time we have been shown another room before the actual room we have booked - did see the standard rooms in the same block as we stayed as had friends staying in a normal standard room - not the staff accommodation - drivers accommadation they tried to fob us off with to make us upgrade.
- Liam (8/5): Very enjoyable - Spent one night the Earls Regent. Rooms were great, pool was great and the buffet breakfast was excellent.
- MJ (2/5): Do not stay here! - The room had a musty smell of mildew. We couldn't get rid of the smell. The room was dirty. Our sheets had stains on it. We ended up sleeping in our jackets to cover our face. This hotel should be rated 2 star. The pictures make the hotel look better than what it really is.
- Sally (6/5): Earls Regent or Regency. Go for the latter. - Ok, but Earls Regency by far better
- Verified traveler (2/5): Dose not worth the money - Do not taken this hotel because the location and the staff not very good
- Steven (8/5): Carpet...really? - Quick overnight stay. Business till late, then early morning departure. The hallway smelled of dank carpet. The room wasn't much better. I don't think people really expect carpeted rooms in the tropics. I'm sure guests would rather walk on tiled floors than smell mold. But overall, the hotel employees were friendly and helpful.
- Alan (8/5): Front Desk Staff - The Front Desk Staff were helpful and friendly.
- Verified traveler (10/5): Great hotel in Kandy - This hotel was a very pleasant surprise, i would say it is at least 4 stars, way better than a lot of other hotels in Sri Lanka. We had a great stay here, I would definitely stay here again.
- Verified traveler (6/5): Good mid range choice in Kandy - Though a bit faded, Earl's Regent is a solid choice. My standard room (in an annex next to the hotel) was basic but clean and comfortable. Restaurant good for breakfast but the dinner buffet is large but mostly mediocre. Lovely pool. BBC is the only international TV channel available. Staff very accommodating and friendly. The hotel caters more to groups but staff went out of the way to make this solo traveler welcome. If returning I'd pay extra for the deluxe rooms which are in the main building, nicer and have balcinies and views.
- Pamudi (6/5): Disappointing! - The standard rooms are somewhat disappointing in terms of access. No elevator, needs to access thru a narrow passage hardly enough for 2 people to pass walking through management offices. The bathrooms are small and awkward. View in to a rather dirty terrace. Restaurant staff rather unattentive. Had to wait about 30 mins to get a refill of warm water for my elderly mom. Lot of staff moving about but not properly trained to work effectively and efficiently. I have travelled around Sri Lanka a lot and this hotel was clearly inferior to the service standards of same level hotels in Sri Lanka. If you book rooms, pay the extra $20 and book the deluxe rooms with a view.
- Aussie (8/5): - Well presented hotel, with very caring staff. Good food and a nice pool. Only problem is the driver's quarters being located too far.
- Robert (4/5): OK only - Hotel is only OK and overpriced for what you get. Upon arrival there was a huge cockroch in one of the rooms. We asked for interconnected rooms bit the rooms were not
- Camden (2/5): They loose your jeans! - We stayed at this hotel for 2 nights and so we wanted to get some laundry done. They made us sign for the laundry when it finally was returned. There were jeans there so I thought they were mine. We packed up and went to our next destination. Turns out they gave me some one else's jeans, about 3 sizes too large. When I rang the hotel they just said it was my problem as I'd signed for them. I had to ask for the laundry to be returned 3 times and they gave me some one else's jeans in the end. I would not recommend this hotel! The service is appalling. Please take this as an official complaint against the hotel. Someone else is going to realise they have the wrong jeans and get the same rude response from the hotel.
- Verified traveler (10/5): - Amazing hotel, super deluxe roomhad a private balcony so we couldnt see the view fromthe balcony as it was closed off. However, you can request for the view when booking.
Photos
