Dream Phuket Hotel & Spa
Location: 11/7 Moo 6 T. Cherngtalay, Choeng Thale, Phuket, 83110, Choeng Thale, TH
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Spa Experience
Indulge in a rejuvenating spa session at our hotel, offering massages, body treatments, and facials for the ultimate pampering experience.
Exciting Recreational Facilities
Unwind by 2 outdoor swimming pools or work up a sweat in our modern fitness center. Our recreational amenities cater to all your leisure needs.
Delectable Dining Options
Savor international cuisine at Trilogy or enjoy the convenience of room service. With multiple bars to choose from, including a beach bar, your dining experience will be unforgettable.
Escape to Dream Phuket Hotel & Spa for a perfect blend of relaxation and luxury. Book now to experience a stay like no other.
Important Information
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in. All guests must show a valid passport or government-issued ID card.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Area shuttle (surcharge)
- Free beach shuttle
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Scuba diving nearby
- Breakfast available (surcharge)
- Full-service spa
- Meeting rooms
- Pool umbrellas
- Tours/ticket assistance
- Wheelchair accessible parking
- Area shuttle (surcharge)
- Free self parking
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free beach shuttle
- Beach umbrellas
- Beach cabanas (surcharge)
- Free pool cabanas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Couples/private dining
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Deluxe Dip Pool
1 King Bed
377-sq-foot room, balcony with pool views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Garden Pool Suite - Free Transfer to Dream Beach Club
1 King Bed
753-sq-foot room, patio with garden views
Layout - Bedroom, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Private plunge pool
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
2 Bedrooms, Garden Pool Suite - Free Transfer to Dream Beach Club
2 King Beds
1453-sq-foot room, patio with garden views
Layout - 2 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Private plunge pool
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Deluxe King
1 King Bed
376-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Sky Pool Suite - Free Transfer to Dream Beach Club
1 King Bed
818-sq-foot room, balcony with pool views
Layout - Bedroom, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Private plunge pool
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Sky Suite - Free Transfer to Dream Beach Club
1 King Bed
753-sq-foot room, balcony with mountain views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Deluxe King Pool View
1 King Bed
377-sq-foot room, balcony with pool views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
2 Bedrooms, Grand Pool Suite - Free Transfer to Dream Beach Club
2 King Beds
1076-sq-foot room, patio with garden views
Layout - 2 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
3 Bedrooms, Executive Pool Villa - Free Transfer to Dream Beach Club
3 King Beds
1991-sq-foot room, patio with garden views
Layout - 3 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Private plunge pool
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Deluxe Twin
2 Twin Beds
376-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Deluxe Twin Pool view
2 Twin Beds
388-sq-foot room, balcony with pool views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Ceiling fan
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
Guest Reviews
- Verified traveler (8/5): - We enjoyed our stay at The Dream . the only down side is that you are very isolated here . Yes there is a bus to the beach , which is great , but other than that if you walk out of the hotel you may struggle to find anything . This is the perfect place to land at the airport , stay 2 or 3 nights and move on ,
- Verified traveler (10/5): - The staff is very friendly and helpful. I found the gym a bit too small.
- Verified traveler (10/5): - Tranquil oasis with staff that works to please. Beautiful pool area both on the 2nd and 7th floors with a delicious restaurant serving breakfast, lunch, and dinner.
- Pete (10/5): Last minute overnighter - Last minute overnight stay. 2 adults and teenager. Room/ hotel was petfect for our needs - great beds, showers, breakfast and all the staff were super helpful.
- A (10/5): - The property was clean and quiet. It had shuttle service to many of the activities we wanted to participate in. The staff was kind, the amenities were great. We also used the spa, which was great.
- Verified traveler (10/5): - We went in November and and throughly enjoyed staying at the Dream Phuket Hotel & Spa. The staff were very friendly, the food was exceptional. Really enjoyed the breach club and the shuttle bus ran regularly.
- Jordan (10/5): - The staff was very helpful and accommodating to any of our needs. The hotel is very clean and the a/c works wonderfully. The only thing I noticed is that the pools at the Beach Club could be painted as the walls were noticeably worn.
- Verified traveler (10/5): - The property is beautiful but more importantly the Staff is Amazing. We were treated like royalty. Always courteous, professional and attentive.
- Alex (10/5): - This is the third time we have stayed at this property. We come to Thailand/phuket twice a year and have been to most of the luxury hotels on this island. Honestly for the price this hotel cant be beat. Great place to either start or end your phuket trip. Since our plane arrives in the late evening we usually stay here our first night every time. I am an expedia gold member and they greet me with either a bottle of wine or champagne every time i check in. We also get a room upgrade and breakfast is included. In the slow season rates here are around 60 bucks a night. Best bang for your buck is here! It is not in the busiest area (patong, karon), so I wouldnt recommend staying here your whole trip, but definitely spend at least a night here! Also wanted to thank "Champ" at the front desk for his excellent customer service. We look forward to staying here again in January
- GG (8/5): - Beautiful place, clean, swimming pool is good, I like it
- Verified traveler (10/5): - Beautiful suites with private pool Great customer service Loved the dream beach club
- Verified traveler (6/5): - Okay hotel. Looks better in pictures. Contracted food poisoning from the seafood soup at breakfast on the day I was flying out and was still charged a late check out fee. Shuttles to the local area area also pretty expensive. PS the late checkout fee is 2500 baht which is MORE expensive than the price of a room per night which is ridiculous. And just to note the price of a compulsory deposit on a room is 3000 baht. Overall would not recommend.
- Verified traveler (10/5): - The front desk team is super friendly and helpful. Always happy to serve.
- Clover (10/5): - Traveling as a solo woman I had to pick an hotel that would fit my needs. Do be fool by the the surrounding area of this hotel. I arrived late at night, check was a breeze and I received my luggage almost immediate. After my 21 hours of travel I finally reach my deluxe dip pool suite and it was perfect.I love the separate shower, toilet , and soak tub. Let me mention the soak tub was large enough for me to float in. Never once did I experience a shortage of water or cold water. By morning everyone knew my name and made me feel welcome. Buffet style breakfast, so there's something for everyone. Trilogy restaurant serves food thought the day. I mainly ate there for dinner. The food was delicious and flavorful. This hotel was very accommodating for shuttle service to Dream Beach Club which is minutes away. Staff there is also amazing and welcoming and they called me by first throughout my stay. The pool area is well kept and always has a DJ. This would be there perfect hotel if they offered schedule activities throughout the day. It would help bring the guest to get for fun.
- Verified traveler (10/5): - The staff were always polite, friendly, helpful and smiling I would stay here again when visiting Thailand.
- Alex (10/5): - Im an expedia gold member and this hotel exceeded my expectations. I was given a bottle of wine, checked in early, had a pool room upgrade to room 3303, and given the outmost respect from the hotel staff. The entire front desk staff are ready to help at any time and are very courteous. The concierge is very attentive and was fast to get cabs or anything else needed. The onsite restaurant quality and taste are both very good. Breakfast buffet is not the largest but the quality is great and I found it to have mostly everything I would eat. The coffee is top notch and you do not have to pay extra for it w breakfast. Drinks by the pool are great and the bartenders are very friendly and will talk to you. We also enjoyed a drink at their beach club which was a nice change of scenery. This is my fourth visit to phuket and I have stayed at over 2 dozen hotels out here; I usually do not return to the same place, but for the price you can not beat this spot!
- Verified traveler (8/5): - Very nice 4* hotel, comfortable room, great bed, nice outside setup but some maintenance would be required.
- Verified traveler (10/5): - The hotel was great, the pools, the food and service
- Verified traveler (10/5): It really is a dream! - This hotel was amazing! The rooms are clean and modern. The vibe of the hotel is so chilled and relaxing, with nice views of the pool area. The staff were extremely attentive and the food was amazing! The only issue was the pricing of the restaurants and spa, it was a little out there but it’s worth it. I would definitely stay at this hotel next time.
- Verified traveler (10/5): - We had an amazing stay at the Dream Hotel! At first I was concerned about the 1 star reviews. But please be assured: most if not all are written by very petty or privileged people who cry about anything. Don't let them deter you! This is the place to stay! Its a complimentary 5 minute shuttle to the best beach in Phuket (way better than Patong!). The staff is welcoming and accommodating and just plain friendly! The food is decent and fairly priced for a 5 star hotel. There are plenty of local options as well and a 7/11 is a 3 minute walk away if you're not picky. For the value, this hotel is amazing! I have already made plans to stay here in the future. Thanks for the amazing time in Phuket!
- Verified traveler (10/5): - Lovely resort, nice and quiet, perfect for relaxing. Beautiful rooms and pools, with friendly staff. Good selection of food at restaurants within the hotel, especially for someone with a nut allergy. Will definitely be back.
- Verified traveler (8/5): - private pool and spacious suite was good. felt more catered towards a younger crowd which we weren’t as interested in. location was too far from dining options and beaches.
- S (10/5): - Super clean Modern Free transfer to their beach club
- EVA (10/5): - Free upgrade to pool access room, nice view and very comfortable
- Verified traveler (8/5): - Nice hotel overall. Check in was straightforward enough but didn't get welcome drink or cold towels we get at other phuket hotels. Room was modern and clean. We had a swim up room and there was rubbish in pool, still there next day so i asked for it to be cleaned which it promptly was. Breakfast was an average size selection but ok, I'm english and my wife Indonesian and it catered for us both. Breakfast was busy, many Chinese people there but after breakfast everyday the hotel emptied leaving us with the whole pool virtually to ourselves. Could have done with a bit more atmosphere, Moo the barman was v friendly and said it was just a quiet spell and many people go to the beach club via the free shuttle. Beach club is also very nice. Staff friendly. Overall a nice stay.
- Gail (8/5): - Fantastic beautiful hotel,staff extremely friendly and helpful.Pool amazing,..clean and comfy day beds Buffet breakfast very tasty and plenty of variety... Only drawback you need driver for all activities away from hotel,although free shuttle to beach club,another amazing set of pools and day beds,very expensive for food and drinks
- Verified traveler (10/5): - The hotel itself is great, the staff's hospitality is exceoptional. The only disappointment is Dream Beach Club which is small and boring.
- Henny (10/5): - One of the best, if not the best hotel I have ever stayed in! Dream Phuket was amazing the staff was great their amenities were great everything just exceeded my expectations. I stayed 3 nights in the sky pool suite and omg what a beautiful room!!! My entire stay here was worth every penny, I highly recommend it. Thank you Dream!
- Verified traveler (8/5): - Great customer service. The 2 bedroom suite was amazing ! Very clean, nice and spacious and the amenities were nice. I did Not like the restaurant trilogy’s menu. I feel Like it could have been more Thai inspired food. There is also not many places close for nightlife or food late at night around this hotel. And the atmosphere was kind of dry and boring . I expected the pool to be more entertaining
- Vince (10/5): - Hotel is very nice only 3 years old,however not on the beach, a hotel bus transfer you to Dream Beach Club on the beach and is beautiful owned by the hotel the best around the area .Hotel management were very accommodating and always very kind.Looking to book a family trip in the near future this is one .
- Keith (10/5): - Very nice hotel, location a bit isolated, not within walking distance of other restaurants. Great Beach club.
- Samantha (10/5): - I loved it here. I had stayed in several places in Phuket and The Dream had the best staff. The rooms are super modern and spacious. I think the only downside is the location. They are renovating the hotel so it will only get better. Breakfast was lovely . I will be back. Highly recommended
- Jennifer (10/5): - Staff and service were fantastic, room was very clean and comfortable! Pool and pool bar were also really great
- Yash (8/5): - Very nice hotel and staff was excellent. Food was very good and facilities were very nice. My only concern is it’s situated in the area where no other shops and you can’t walk along the road because there’s no footpath. Traveling to nearby shops by taxi was expensive.
- Gina (10/5): - Beautiful hotel. Cannot fault the staff for service. Rooms are amazing. Will be back next year definitely 5star.
- James (10/5): Stunning - The hotel is stunning. Me and my partner had our long haul holiday in Phuket this year. This hotel was recommended, not only for its stunning structure and facilities but also recommended for its LGBT. Staff are very helpful and kind, they cannot do enough for you. The facilities are very good with a stunning down stairs pool with plenty of beds. If you wanted an adults only day we used the top floor pool, with its magnificent views. The room was just as good with a king size bed, free standing bath with separate shower with glass screening, with a view on to the pool. If I was to be really picky, I would only suggest that the single sun beds be cushioned as the mesh on its own is not very comfortable. But overall a fantastic stay.
- Kris (10/5): Great service, luxurious rooms and quiet! - We had a great 2 week holiday here at Dream Hotel with several spa treatments, trips to the beach club and water excursions out to islands around Phuket. Nothing was too much trouble for the hotel staff and although it was meant to be the wet season (3-17 Oct) it mostly rained at night and didn’t interrupt our holiday at all. A great place to come during school holidays as it was quiet. We would go back with friends or family anytime!
- Verified traveler (10/5): The hotel was amazing - The hotel and especially our pool villa was exceptional nothing more we could have needed the staff was great ....helpful and accommodating to our every need It is a bit out of the way but great to relax with the price and quiet .. the beach club was also great secluded beautiful place to stay ...
- Manuel Alejandro (10/5): - Excelente lugar para hospedarse
- Dani (10/5): Simply great - Top service, amazing via and delicious breakfast.
- Verified traveler (10/5): - Everything about this hotel was perfect. Don’t hesitate to book. The staff go out of their way to ensure everyone has the time of their life there. I couldn’t have asked for better service or a better stay in Phuket.
- Wing (10/5): Nice resort for relaxation - Shuttle bus to Dream Beach Club is convenient. Nice breakfast & swimming pool. Highly recommend for honeymooners.
- Nichole (10/5): - We spent a week at this resort hoping to stay away from the hustle and bustle from Bangkoak. I ended up catching the flu and the staff was great at checking in on me, the cleaned the room every day and even brought me fresh fruit upa to my room. We had the ocean view and it was perfect for what we wanted. Breakfast was decent and they try to mix it up as much as they can. Although the resort is remote, Boat Avenue is just ten minutes away. Here is where u, can fund shops n restaurants. I highly recommend Artist restaurant and the corner restaurant - you won't be disappointed.
- patrick (10/5): Friendly staff - Clean and very Comfort rooms. We enjoyed our two weeks staying. I recommend this for everyone.
- Jeff (10/5): Great spot - Good stay. Nice property
- Maggie&Karl (8/5): Fantastic staff - and great air con! - The staff at this hotel are the best I have experienced. Nothing was too much for the concierge Air to sort out for us - including organizing a driver for a day tour of the island. We arrived a bit early (9am) but we were able to leave our bags with the hotel and go for a wander around the area. When we returned at 11am our room was ready for early check in - what a relief! The air conditioning in our room was faultless and the bed was very comfy. We ordered room service for dinner that night and my Massaman curry was delicious. We ate at Trilogy for most of our stay and were not disappointed once. Breakfast was very good - lots of options for everyone. The spa had a special on for an hour long massage and the price was very reasonable - we went twice. 10/10 stay...amazing. Thank you Dream Team!
- Verified traveler (8/5): Not close to the city center - The hotel is not close to any tourist attractions, it’s more than half hour away from Patong and even farther away from Phuket town. Need to spend a lot of money on transportation as there’s no public transportation.
- Cheryl (10/5): Nice hotel with lots of facilities - It was a very nice hotel with pools and a view, however, it is rather far from the patong town area and it is quite costly to travel about. Overall, a very good hotel to rest and recharge.
- Verified traveler (10/5): - Very Nice hotels, big swimming poor, very nice hotel staff, I gave 4.8/5
- pearl (10/5): Nice hotel for a good time with friends - Traveled in a group of 5 friends, so although the property is not located in the town centre, it was not a problem. Staff were absolutely friendly and helpful. Check-in and check-out procedures were a breeze. Detailed introduction of the facilities and amenities onsite. It was a breeze trying to book a transfer shuttle to their Dream Beach Club. Overall the villa we stayed at was awesome. It was spacious and clean, the pool was well maintained. Rooms were huge, beds were very comfortable. Only gripe is that the sofa was a little old, the cushions were a little sunken it. The pillows could also be fluffier, the ones that we had in our rooms were a little flat. But overall, I would recommend this place for those who want to have a great holiday. It has the perfect blend of luxury and privacy at an affordable price.
- beverlyeling (10/5): - 一間很值得推介的酒店, 各樣設施都一流, 三個游泳池都很舒服, 自架遊20分鐘很多美食, 酒店會所雖要架車10分鐘, 但實在很美很多美食很舒服
- Verified traveler (10/5): - Great experience! Will be back there again!
- Vincent (10/5): Home feeling hotel - Friendly and helpful staff. Professional massage services as well as environmental friendly facilities.
- WH (10/5): Relaxing Stay :) - Very good customer service. People are friendly and helpful. Room with dip pool is awesome! A very relaxing place for couples or families to stay and enjoy their holiday. Shuttle bus/taxi to the Boat Avenue and Beach club was helpful as hotel is quite secluded. The dream beach club is beautiful but could not order other finger food etc on sunday as their brunch was till 4pm and they do not allow outside food/snacks to be consumed so was abit upset. If do not allow outside food then should allow guests to order finger food at all times? Not everybody wants to have brunch which can be quite heavy if we just want to swim and chill at the beach or swimming pool. Was a pity that did not really go too near the beach as the waves are too big... but overall experience at the beach club was good except the food part. Will consider to go Dream hotel again if I am visiting Phuket again :)
- Hedge (8/5): Overall nice hotel with good facilities - - Good facilities with two pools and a gym - Room size is good and the bed is comfy - Hotel location not near restaurants or main town, hotel could consider offering free shuttle service to the Boat Avenue - Restaurant menu and price should be reviewed to be in line with high street restaurant
- W (4/5): Pillow bed sheet smelly - Pillow bed sheet is smelly, bath set no refill even by request, taxi fee expansive since far away from town
- Aina (4/5): - At first everyone in the hotel specially the receptions are friendly, even the hotel is breathtaking would've definitely recommended the said hotel but it got ruined when our last day we're supposedly me and my friend decided not to have breakfast for we would like to enjoy the pool on our last few hours in the hotel but in the end my friend got hungry so we decided to hit the buffet story cut short the hotel restaurant staff didn't want us to have breakfast cause i'm not properly dress and i'm in a robe which i accept so i put a top on but of course half a towel which I've have said we went to the pool earlier on and only had few hours left to leave for the airport so they rudely said that i still can't dine on their establishment what's offensive is if your in a hospitality industry and your calling your hotel especially a resort a 5 star at that they should teach their restaurant staff as well a proper hospitality i would have understand if they talk to me even just being nicely about it but it's like i'm such an eyesore that just because i'm not in proper attire that they rudely let me out not even an apology on their behalf on that note will definitely not be coming back here again.
- Verified traveler (10/5): - Beautiful
- HKtraveler (10/5): - This is a very nice hotel with decent facilities (swimming pool, restaurant, gym room, spectacular views, etc.). Staff are very friendly and helpful. They take care of everything to provide a comfortable environment for tourists. However, the location of the hotel is a bit far and hard to reach if you don't drive a car. Anyway, it is definitely a nice hotel to stay in.
- Omar (8/5): - Amazing Hotel and Really Relaxing Experience!! If you want to have a pleasant stay in Phucket this is the place to stay. Now the part that I didn’t like is the ticket attraction that the hotel promote or anything that they provided cost way more money than outside! They should give priority and discounts for the people that stay are they Hotel. ( I mean more options for staying in your Hotel) Anyways i would recommend you guys anytime! They are very pleasant and kind! From: Mr. Lugo
- Nick (10/5): - Unbelievable nice hotel. I think we came during a low season so we were one of maybe 5 couples here which made the atmosphere very quiet and a little boring. However the staff was incredible, the facilities were perfect, and it was a short taxi ride to the beaches where you could visit day clubs and other fun day time activities. The restaurants close to the hotel were also very good for both authentic Thai food and western food. We would definitely come back. It was a good first hotel to stay at in Phuket where you can get over jet lag in comfort and begin a relaxing vacation before heading south to the more lively and bustling areas.
- Verified traveler (10/5): - This hotel was beautiful. Upon landing the hotel had someone there to pick us from at airport even though it was really late coming in. And once my friend and I got to the hotel the check-in process was sooo easy and the staff was very friendly (especially our buddy Champ). The room was very clean and towels were changed upon resquest. The pool was clean and really cool, perfect to go for a swim to cool off. The roof top pool was beautiful as well. Make note we went in off season and it was very quiet. Breakfast was good but we wish we had a little more options. The hotel has a shuttle that takes you to the beach club upon request the day before , and it was very nice to be able to spend some time on the beach. There was a sign that warned us about swimming in the ocean at our own risk because there may be jellyfish. But the cabana beds both at the hotel and the beach club were molding. They do cover it with a sheet and some pillows but esthically it was not pleasing and a bit disgusting if you thought about it. The food was good at the beach club especially the pizza. To me this was a wonderful relaxing vacation and I will definitely be back. The staff is soo great and the facilities are clean. I had a great experience
- winnie (6/5): Nice - Hope the add a sundry Shop Laundry shop Airport shutter
- quoc (10/5): Awesome resort - This is a great place to stay during your honeymoon, of if you're looking for a place to hideaway and be pampered. The on-site amenities are amazing (spa, bars, rooftop infinity pool, gym). This place might not be ideal for those looking to travel in to the city or night markets, although the resort does provide shuttle service some may find it pricier than local prices. You also have to book everything about 24 hours in advance. Overall, it was clean, well maintained, and relaxing.
- Verified traveler (10/5): Lovely hotel to relax - Everything at the hotel is amazing. It’s isolated and taxis are well overpriced but the hotel is so beautiful and the food at the hotel is so good you don’t need to leave!
- Verified traveler (10/5): - Staff was friendly & accommodating. Rooms look exactly as they appear on their website.
- mario (8/5): Great hotel - Loved the hotel. Just didn’t like the location, it’s sort of far from everything and taxis are hard to come by late at night. I also hated that the room service stops at 10:30
- theo (10/5): Amazing - This hotel is amazing, what you see is what you get honestly! The staff go above and beyond, for example Kong the chef was more than happy for make whatever you wanted, provided they had whatever it is you want available. The day staff at reception where also amazing, if you needed and help with bookings they were more than happy to help. Personally I have to say that the night staff Aris and Champ where my personal favourite. They would have numerous conversations with me as I was jet lagged due to the time difference. Also whenever I asked for place to visit within the area they recommended they best places to visit. I also have to say though it’s not part of the hotel. There’s a little fruit and drink stall just outside the hotel...I honestly have to say those people where the most welcoming people I’ve ever met. They invented me to have dinner with them...honestly for the brief time I was there, I felt like part of their family. And that’s what I look for in holidays/hotels I travel to. So all in all, the word amazing does not come close to decribing my experience at Dream Phuket Hotel & Spa. I give it 20 out of 10. So please visit this hotel, you won’t regret it.
- Ronald (10/5): Love everything about this Hotel and the Staff! - From beginning to end the staff at this hotel were incredible! They didn't miss any details on how to take care of me. On my Birthday they knew and wished me a happy birthday and even delivered a birthday cake to my room when I returned in the evening which was the first time ever a hotel did that on my birthday! Property has every comfortable including having my car up front and ready when I was ready to leave. Will return soon and will be at the top of my list when visiting Phuket!
- Adriana (10/5): Dreamy experience! - From the moment we arrived I loved this place! We were welcomed by friendly staff who offered us welcome drink and offered to take sit while there were completing all the paperwork. Our room was ready when we arrived which was well before their check in time. The room was spacious with the most comfortable bed! Food was delicious! We ended up having most of our meal there. The hotel has very nice beach bar and they offer shuttle service (book day prior as otherwise you might not get sunbed), their bar is located on this lovely quiet beach which is perfect if you just want to relax. All of their staff was extremely helpful and friendly which makes such a massive difference to the whole experience. I hope we’ll be back!
- Tafari (10/5): Great Option For Romance & Relaxation - Dream Phuket was the perfect location to stay for a wonderful beach vacation! The hotel is beautifully appointed, super friendly staff, great dining options and you get access to a very chill beach! And while off the beaten path, there are plenty of dining and shopping options nearby and a taxi around is very affordable. Patong is about a 40 minute cab ride and makes fro some fun nightlife. In fact, if you find a taxi driver that you like, you will often give you their contact information and you can call them directly to arrange for transport anywhere and you can negotiate better rates in many cases. The Dream Beach club is only minutes away. If you plan on hanging out at the beach club, be sure to book a spot well in advance as the day beds fill up very quick but there are several option right by the beach club owned by locals that offer great drinks, food & best of all, massages right on the beach!
- Verified traveler (10/5): great hotel - cheapest 5 star hotel just be far away if you have car will be convenient.
- David (10/5): Beautiful design hotel in quiet area - Dream Phuket is a gorgeous design hotel in a quiet area near Phuket City. Both the main hotel and its beach club are sleek in design and have beautiful spacious pools. The pool environment at the main hotel is particularly exceptional, with a saltwater pool with swim up bar surrounded by the hotel's main buildings. Everything about the pool was fantastic, right down to the excellent chill-lounge music playlist and the friendly swim up bar staff (shout out to Moo). The room was comfortable and clean. The restaurant was very good. With a couple of exceptions, the staff were courteous and helpful.
- David (10/5): Absolutely beautiful hotel, thoughtfully designed - This hotel is beautifully designed, especially the spaces around the pool. Guests can truly spend a relaxing day, a whole day, lounging by the pool, because the setting is so gorgeous. Rooms are well appointed and comfortable. The restaurant is good. My only complaint would be that the staff, particularly the front desk staff, were not as helpful or as eager to be helpful as I would have expected from a hotel of this caliber.
- Verified traveler (10/5): Wonderfull - It was an exceptional experience,hotel is new ,clean and luxirious
- Verified traveler (8/5): Beautiful hotel - Beautifully designed hotel with varied pool environments and comfortable rooms. Staff were not the most professional at all times, but were reasonably courteous most of the time.
- Jocelyn (10/5): - Beautiful hotel with great facilities, beach club was awesome. It was just to far away from things.
- Jane (10/5): Far from Juncelyon Shopping Centre - No free shuttle service to Juncelyon, have to arrange own taxi transport. If ask hotel to arrange, minimum 4 people otherwise have to book online taxi by yourself.
- Wael (6/5): Average - The hotel in general is nice However, some of the staff members require hospitality training especially the reception and cleaning staff Room Cleaning service was horrible, I stayed five nights and everyday I had to call for replacing something in the room (towels were not replaced, vanity kit was not refilled, tea tray was not cleaned...) The fact that the shower and toilet shared the same door was also uncomfortable. In all, my stay was "okay" but this is not what one seeks when on a vacation.
- Verified traveler (8/5): - Room is very clean and tidy, our room (with skypool) is facing the pool and on high floor, so the view is good. Almost 100% the same as what we saw from the photos when booked our room. Definitely an enjoyable stay here!
- Eduardo (10/5): Chic Hotel - The staff is great, kind and helpful, Suites a very comfortable, nice and clean. Breakfast was good. Is not to for from main attractions.
- Norman (10/5): Really lovely modern hotel - We stayed at Dream this February and had a lovely time. The staff are great and the facilities are state of the art. The location is a little remote but the shuttle bus and local taxis are good. The only small let downs for such a prestigious hotel is the pool side beds are very uncomfortable and need cushions. The only other things to mention is that what ever you purchase at the hotel drinks/food/spa has 17% tax added (7% VAT and 10% service) which is high.
- mitesh (8/5): Dream Phuket - Great hotel and lovely staff. There were nice restaurants outside the hotel. Myself and my wife really liked the adults only pool on the seventh floor with beautiful views.
- Can (4/5): Horrible customer service - Hotel itself is brilliant, however the attitude from the staff was a massive let down. When asked a question and answered, staff would pull faces and walk away. Not profesional at all. The location is not in walking distance to anything, hotel takes advantage of that and charges double for just about everything. Staff pick and choose when they want to charge you for certain things. For example my partner kindly asked for help ordering fast food delivery at no charge, however the next time he asked they tried to charge him. Hotel needs better guidance in customer service.
- gravy (4/5): Disappointing - Was expecting high things given price we paid but a few things mean we would not stay here again We had a private pool room but with 8 rooms directly above it we had cigarette buts, empty cans and even clothing floating in the pool - the room was also next to Housekeeping room and a fire exit which meant a door banging from early morning to late evening. We wanted to go to dream beach club on my birthday but were Told all sun beds were reserved- we took the bus there anyway just to have lunch - oh dear. On arrival we were not greeted only asked “where is your voucher” - walking through the beach club all bar 2 sunbeds were empty but with reserved signs - when we left beach end of the day it was still largely empty. The prices are frankly ridiculous - over 300 baht for a beer, and 20 dollars for a poor salad- best tip is to use shuttle bus to get to the beach and then walk 20 metres to the left where there is a friendly Thai lady selling 70 baht ice cold beers and 20 baht soft drinks and sun beds for 100 baht as well as sweet corn and other snacks - with the 6000 baht we saved we went to cut restaurant near Laguna and had a fabulous meal Just not much to recommend dream hotel or beach club - better options in terms of price, location and service
- Si (8/5): Clean hotel, but not walking distance to beach - When I arrived I thought the hotel looked aesthetically pleasing from outside. I was told upon arrival that I had ordered the hotel BMW to collect me from the airport. I had a conversation with the reservations manager on the Friday before my arrival and we had discussed this possibility. When she informed me of the price for one way I instantly told her I would not require this service and she requested I send an email confirming this. The email was sent confirming the BMW service was not required. I upon check in after a very long and tiring journey I was told I had to wait at the front desk and they demanded I show staff the emails as proof I had cancelled the BMW before I went to my room! I had pleaded with them to allow me to go to my room and settle as the matter could be sorted at a later date. Especially given I was to spend 5 days there. They insisted this was sorted now which instantly put me off wanting to go back to this hotel as this is poor customer service. In addition, upon check in I was offered by a young man (hotel staff) a refreshing drink, cleansing towels and flower, a nice touch. Another manger promptly indicated to him in Thai that he should wait until I had checked in before giving me these items! This I felt was very unprofessional and again poor customer service. On the plus side the hotel facilities were decent, it was clean, the buffet breakfast was plentiful and there is free under ground parking. However I will not be returning to this hotel!
- vicky (4/5): nice and quiet - good experience for stay at pool villa but bad experience very bad quality breakfast same every day. not worth for money you pay
- Lucy (4/5): Disappointing Dream - Booked a 10 night stay at Dream Phuket resort & Spa. 2 rooms. One thing I have no complaints about is the breakfast!! Veryyy gooood breakfast. You were not allowed to take your own drinks nor snacks at the pool , the staff was not friendly at the upstairs rooftop bar. I asked for a cup of ice and bartender just responded no cannot unless you buy a drink. Dinner at the only restaurant was so expensive and not very yummy. They even charged for Dream Hotel Water. They charge extra for ice. They do not have free transportation to anywhere expect Dream Beach Club... but even then we had to pay because there wasn't any more space in any of the shuttles. At check out was blamed by the staff for opening ( only opening a bottle of liquor) and wanting us to pay the amount for it. Even brought the bottle down from the room to show that we had opened it but didn't consume it. After many discussions it was waved. Staff could have been friendlier. I have been to many hotels around the world and this Hotel's staff can definitely improve. Will not be staying here on my next visit and do not recommend to others.
- Kelly (8/5): Great Hotel and Staff - just a few small niggles - The hotel is lovely. It's only 2 years old so is in very very good condition both clean and modern. The staff are very welcoming and helpful. The rooms look great. We had one of the 'cheaper' rooms and it was lovely although we thought it was a bit strange that our balcony didn't have anything on it. Not a single chair - so it never got used and we struggled for places to dry swimwear. The hotel isn't walking distance to anything - but we knew this when we booked it. We were happy just to get a taxi as and when needed. The hotel does offer a shuttle service to popular places, but they only operate it when enough people want to go, so a few times we signed up to use the service but it wasn't available. A little frustrating at the time but we just got a cab so it didn't affect our stay. The pools are great and the big poolside beds are well worth it. The rooftop pool has a great view. Breakfast was really good - The rest of the hotel food was very high quality - especially some of the desserts. The hotel food prices are fair. More expensive than local restaurants etc but then that's to be expected with a hotel. Nearby Bang Tao Bay beach is great and not too busy. You can go to the 'trendy' beach clubs or skip those and walk further along the beach to the more casual beach lounger areas. Overall I would recommend this hotel if you want a peaceful and quiet holiday & If you don't mind getting a cab when you want a bit of action.
- Wanda (4/5): Not what I expected - It was a bit disappointing, I had expected a lot more from this Hotel. I would NOT recommend it to a friend and would NEVER return.
- Paul (10/5): Great hotel - Excellent staff and facilities
- Will (6/5): They need all their money - If it wasn't for how I was treated due to an issue that was not my fault I would have better things to say. The airline that I flew in cancelled and delayed our flight so I paid for a day in hotel that I was not even there. Of course the hotel had no sympathy for that. Then at the end of trip the airline again delayed my flight and I needed an extra day so when I came to them with my issue they had no interest in helping me and referred me to Travelocity, I was told even though it wasn't my fault I would have to pay for an extra day, then Travelocity booked the wrong day and then Dreams charged me an extra $50 for change fee. I hate to say it but I noticed the hotel staff were much more helpful with the guests there that spoke there native language, such a shame.
- Carol (8/5): Fantastic hotel, but far from main tourist spots - We loved the hotel .... Just found that everything we wanted to do was at least a THB500 + ride away. We did find that the hotel catered to more of a young adult party tourist as opposed to families.
- Dannie (6/5): Not so happy - We will not come back here ! Area is to far out and service at the hotel is very poor ! We asked for a knotgrass one evening to cut a Appel they charge 120 bath also they did not refill soap for shower
- Lalo (6/5): Gorgeous pool, but EVERYTHING costly and FAR away - Selling point for us were the pools. Photos always make a location seem much better than reality. Due to the photos, we had high expectations of the facilities, and these were definitely not up to the preconception we had. However, that being said, the pools were still amazing. PROS: - You can utilise the poolside cabanas at the hotel without charge. - Rooftop pool is amazing early in the morning for sunrise - The hotel wifi is accessible everywhere we were in the hotel, fast enough to watch Netflix - Bed was comfortable - The hotel was very quiet (great if that's what you're hoping for!) - Buffet breakfast with lots of options (check it's included in your booking) CONS: EXPENSIVE food and drinks, you also have to add an additional 17% (10% service charge, and 7% VAT) on top of the price. Spa averaged the same cost you could expect in western countries versus other places we found which were a third the price. Location VERY far away from everything, cost of ordering a taxi was astronomically priced (600 b one way) can only use hotel shuttle/taxi, or order via Grab app. Restaurants 15 min walk away (Romyang was favourite) All in all, I would recommend this hotel to young honeymooners that want peace and quiet, a gorgeous pool to relax in, and are adventurous enough to walk 15 min round trip for their meals, and don't want to explore much of Phuket
- Andreas (10/5): Phuket Luxury - The perfect place for relaxing, eating and drinking. The manager and staff was attentive and service was impeccable. New Year's Eve buffet was amazing and very well prices.
- LC (4/5): Wouldn’t come back - This hotel is located in the middle of nowhere. Facilities are not as nice as shown in pictures and breakfast buffet is not that good. During check in, staff did not explain the usage of facilities. Overall, i would not recommend this hotel nor come back. Quite disappointing.
- Aneesa (8/5): A nice hotel, with a wonderful staff!!! - This hotel would be a good fit for the those who perfer a quaint and quiet hotel away from everything, including water! They have a free shuttle to the their beach club, which is nice however, it books up fast for the day during high season! The hotel staff is absolutely fantastic! I especially enjoyed the hotel's chef coming to our table during dinner and offering recommendations. The ladies and gentlemen at the front and activity desks were great! My recommendation would be for the hotel to change the lobby furniture. It's very dirty and it gives the wrong impression of the hotel, especially seeing it's the first thing you notice when you arrive. Also, the lounge chairs by the pool need cushions. These chairs are horribly uncomfortable, the upgrade would mean so much to the guests, especially the ones who couldn't get on the free shuttle to the beach club. The beds and pillows in the rooms were the best, nice and firm! It's was a wonderful vacation!
- Steady (4/5): Wrong location and a bit stingy - Hotel staff friendly. Room was very good (but TV and aircon both broke down during the stay). A bit mean with shampoo etc. Had to ask for things to be topped up. Hotel is too far from anything and the shuttle service definitely needs improving. You had to leave events and areas way too early. So taxis are the way to go. Hotel restaurant was not impressive. Breakfast was very average. Both thai and western food not well prepared for breakfast. Dinner menu very average. Not much that is close to choose to eat at. Nothing much in walking distance (and road a bit dangerous at night walking with traffic). Would have liked this hotel more if it was secluded and offered more to do, or was located closer to more restaurants and things to do. All in all would not stay there again. Maybe Surin Beach next time.
- Alli (10/5): Paradise in the middle of a desert feel - Beautiful hotel, not much around but paradise in the middle of a desert
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