Hotel Chancellor@Orchard

Location: 28 Cavenagh Road/Orchard Road, Singapore, sg

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Kids' outdoor play equipment
• Outdoor furniture
• Fence around pool
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Playground on site
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Deluxe Double or Twin Room

  The double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, tumble dryer, a carpeted floor, as well as a flat-screen TV.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Cots

• Deluxe Triple Room

  The triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer. The triple room provides a wardrobe, a safe deposit box, tumble dryer, a carpeted floor and a flat-screen TV.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

• Premier Double or Twin Room

  This double room is located within the top 2 floors of the building, and offers views. The room is air-conditioned, and the bathroom includes a bathtub and shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Cots

• Connecting Rooms

  The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Clothes rack

Guest Reviews

• Ladbrook (10/5): -
• Jasper (7/5): - Het zwembad staat langs de air conditioning units, hierdoor is het onaangenaam zwemmen door het felle geluid.
• Magdalena (9/5): Obłędny pobyt w super City. - Hotel ma znakomite położenie. Blisko metra, autobusów, galerii handlowych oraz sklepów. Łatwo dojechać gdziekolwiek, połączenia są znakomite i szybkie. Okolica wielkomiejska, bardzo atrakcyjna. Dostaliśmy pokój na dziewiątym piętrze z widokiem na panoramę City, pozdrowienia za to dla personelu. Wygodne, duże łóżko, pokój ok. wystarczający swoim rozmiarem. Dostępna jest kawa, herbata w pokoju, łazienka z wanną i prysznicem, wszystko klimatyzowane. Na dachu duży, czysty basen. Bardzo fajne widoki na okolicę, polecam. Pokój ogólnie ok. i nie ma co marudzić ale można by było poprawić jego wizualny odbiór szybkim malowaniem. Na basenie jedyny problem to uciążliwy hałas klimatyzatorów.
• Safirah (5/5): Nice - near with Decathlon and 313 No bidet and no vanity mirror
• John (7/5): -
• rickbrandon (8/5): - I was not real happy with the breakfast. The staff was helpful and friendly.
• Jeffrey (7/5): - Location
• Ladyana (5/5): -
• Jerome (8/5): -
• Lucy (8/5): Really enjoyed the stay, convenient location, excellent staff - Breakfast, room cleaning, new towels etc Tv didn’t work, probably good anyway as spent more time with family and didn’t really have time to watch anything
• Shwe (8/5): -
• RUTH (5/5): - Room location okay Breakfast catered for Indian not English or USA travellers
• Jackie (7/5): Clean hotel and Close to MRT, - Room was clean and as advertised. 5 minute walk to a major MRT and a shopping centre. Breakfast was not the best and the pool on the rooftop was good except for the noise of all of the air conditioners
• pereira (10/5): - Location was good n shopping is near The pillow was hard to sleep, but I guess the hotel can improve on that.The rest was perfect
• Nathalie (6/5): Bien situé mais équipements viellissants - Hôtel très bien situé, à proximité de Orchard Road et de nombreux centres commerciaux. Emplacement idéal pour faire du shopping et se déplacer facilement. La salle de bain est fonctionnelle mais assez petite. La douchette mériterait d’être modernisée pour améliorer le confort global. Quelques améliorations pourraient rendre l’expérience encore plus agréable.
• Jocelyne (7/5): - Shirley checked us in and she was wonderful.... She was fast and explained to us the do and don'ts. We couldn't understand Chinese, she explained it in English for us. The location is good. Near a bus stop and a walking distance to the MRT. it is slightly expensive as the room was quite small but other than that, no complaints. The first night the air-conditioning was hot, and informed the front desk, by the time we came back it was cold to our liking. Room could be a little bigger. Other than that, not much to complain
• Jumpei (7/5): -
• Raymundo (5/5): It’s a good enough place to sleep. - Accessibility to Orchard Road No bidet in the bathroom
• Julie (8/5): Relaxing. Easy access to trains, shops and everything I needed. Quiet location. - No breakfast included. Easy access. Friendly staff. Nothing. I was happy with everything.
• Mohammad Razin Bin (8/5): - Location Nil
• Hiromitsu (10/5): -
• Kristi Marie (7/5): -
• Bareesh Hasan (8/5): -
• Barry45h (2/5): OK but the issue with breakfast remains as a sour note and very disappointing. - Breakfast was pretty ordinary. The problem being the food was served in containers that were not heated and, if you didn't get there by 7:00am, food began to cool down. I can't imagine how people getting to breakfast at 8:00am found the food. Even at 7:00am the food was not that hot. Being told by the lady at our first breakfast that we had only paid for breakfast for two (2) people whereas we were a party of four. We went down to reception with printouts from "Booking. com" that showed the names of everybody in our group. I was certain that we had paid for four (4) people in two (2) separate rooms including breakfast. Despite showing paperwork to the staff they would not concede this fact and this was very disappointing. We tried several times to contact "Booking.com" to seek a resolution to this matter without any luck.
• Abou-Bakr (6/5): -
• Siang (8/5): 整體的性價比來說算很棒的體驗，有機會會再入住。 - 住宿位置真的很不錯。 房間有出現幾隻螞蟻
• Ray (7/5): Met expectations for an overnight stay - Location, wifi, included breakfast Bed was harder than I am used to. Breakfast was ok without being memorable
• Esa (6/5): - Surkea. Liikenteen melu huoneessa horveä.
• Marianne (8/5): Good value for money - Super convenient location that is close to MRT, shops, 711 and money changer Room was good size for the price and was in good condition Shower head and shower curtain need changing
• peter (7/5): -
• DOMINIC (5/5): -
• Małgorzata (8/5): Polecam - Dobra cena, lokalizacja wspaniała, czysto, basen na plus Pokoje są małe ale jest to tutaj normalne, jedno światło w nocy migotało
• Siang (7/5): 除了有出現螞蟻，其他都很不錯。 - 房間有出現幾隻螞蟻。
• Meijer (8/5): Overall a pleasant, value for money stay. Thanks for the great service. - All was good, service excellent, and storage of luggage was a blessing, considering we arrived early. Late checkout and subsequent storage of luggage, till leaving for airport, again a blessing! As we both suffer mobility issues, every effort was made to get us into our room earlier than the normal check-in time. Thank you for that. Photo of our view of the park surrounding the President's Palace, from our room's window, is attached. The duna on the bed was too narrow, resulting in waking partly exposed, as the width of the duna did not really comfortably cover both of us. Duna also a bit on the light side. We did actually look for a blanket, but did not pursue that issue.
• Tenphel (5/5): Good location - Great location There were ants in the room
• Phoebe (6/5): -
• Muhammad (10/5): - No comment No comment
• Matej (7/5): - - Aussicht auf die Stadt - die Lage an der Metrostation - Pool - Lautstärke der Klimageräte am Pool - Frühstück sehr auf indische Gäste fokussiert
• Lara (10/5): -
• nickeyetty (7/5): Location is excellent - Not too bad No shower gel provided, even after I told staff to refill
• an-ching (8/5): -
• Andrea Tifint (7/5): - The breakfast service is really good. The staff is really friendly and the hotel is as per picture There are no windows that you can open up to get fresh air
• Grace (8/5): -
• he cuilian (1/5): I wish I had never booked this hotel. - location the facilities were just so poor at this hotel! there were some chairs at the lobby, however looks like so filthy, I even did not want to sit on it! the room has a kind of really bad smell! like dead fish!
• Dorisoa (10/5): -
• Bilal (10/5): Un séjour bien placé entre l’aeroport et Marina Bay - Le personel Le rapport prix/qualité
• Nurdan (9/5): Tavsiye edilir. - Konum, otelin imkanları, temizliği ve personel çok iyiydi.
• BORARMY (10/5): - ทำเลดี ใกล้ห้าง เดินทางสะดวก ไม่มี
• Joanna Marie (10/5): -
• Chananpat (1/5): - Location Staff was not helpful when asked about the hot water in the room. Requested for a change of room but was rejected on the spot. In the end checked out after one night to move to another hotel. Bed was too hard too.
• Elia (6/5): Was ok, basic but comfortalbe enough - No service when calling on the phone to the desk from the room. Very thin walls
• Sherzod (3/5): Do not recommend! - To be honest, I did not find anything to be liked about this hotel. Do not recommend! Almost everything about this hotel I did not like. Old hotel, it has this smell when you enter the lobby and the room. Uncomfartable beds too.
• herniwati (8/5): - Kebersihan dan lokasinya Kloset tanpa biget
• Denise (8/5): Even though there was no hotel bar we did find a quirky little bar around the corner. Hotel is in great location, within - Location No hotel bar
• Borala Liyanage (7/5): -
• Sam (5/5): -
• Torsten (7/5): -
• Emma (6/5): - Location, easy check in and check out
• Vanessa (8/5): -
• 卫华 (8/5): good -
• YEE SHUEN (5/5): -
• SOYEON (1/5): HARD TO RECOMMEND FOR BUSINESS TRIP - The location was good, recommendable for the leisure. Breakfast: Unfortunately, the breakfast did not meet our expectations. While we understand that preferences can vary, we found the quality and freshness of the food lacking, which led us to skip it altogether. We recommend improving the overall food quality and offering a wider variety of menu options at the buffet. Room Condition: The condition of the room was comparable to that of a local 3-star hotel. There was a noticeable musty smell, and unfortunately, the windows could not be opened, which made the space feel less fresh and ventilated. Bathroom: The bathroom was average, but amenities were quite limited. Only basic items such as a toothbrush, toothpaste, and a combined shampoo/body wash were provided. We would have appreciated a more complete amenity set. Noise: There appears to be a social club located on the lower levels of the building (either in the basement or on the first floor). Even though our room was on a higher floor, we could clearly hear the repetitive beat of the music until around 3 a.m., which made it very difficult to sleep. Lobby: The lobby area was quite crowded due to a large student group staying at the hotel. Additionally, the seating—particularly the sofas—felt outdated and noticeably dirty, which made it uncomfortable to use.
• Sophie (10/5): -
• Anabell (7/5): Great value for money - Location TV not working, same with the coffee machine
• Sazid (9/5): Nice hotel - The size of the room, view from the room, cleanliness everything is perfect. The staffs at the reception are not welcoming. They seemed very tired, annoyed.
• Mohammad Razin Bin (7/5): - Proximity to Orchard Road A bit of difficulty getting into the bathtub
• George (10/5): -
• jose (9/5): Bem localizado e óptima relação qualidade/preco - Localização Funcionários
• Shirley (7/5): overall stay was good - easy access to everywhere there’s no coffee maker or kettle
• Kanakorn (7/5): - ใกล้สถานที่ต่างๆ กลิ่นพรม
• Karen (7/5): Good location, friendly staff - Good location friendly staff Small room, no where to smoke on the property
• Jean-Marc (8/5): -
• Salim (3/5): - Location Room too small. No basic features like having hooks or shelves in bathroom to place towels or clothes while having a shower.
• Erfan (8/5): -
• Amna (10/5): -
• Putri (1/5): -
• jaapslabbekoornhotmail.com (7/5): Goed voor ons doel. Weer even in Singapore te zijn - Lokatie Veel groepen, oud hotel, echt beddengoed
• Nazirah (8/5): - The infinity pool is the best ❤️🤩👌🏼. Nothing. Love it
• Kumar (10/5): -
• J (9/5): Good stay - We like the size of the pool. The room size and the staff who helped us get the cab to the airport at 4:15 am morning. All the staff and the reception were friendly. The view from the window.
• Yoro (9/5): -
• Michael (10/5): Good location and clean room. - Location and value for money No bidet
• Ubaldo (8/5): - Accessible to all public transportation. Clean And comfy Food are okay, but may include other varieties, not focusing on indian foods
• tualik (8/5): - Lokasi,,,,Lokasi,,,,Lokasi Bathroom terlalu kecil
• Yoshiko (9/5): - 遅くまで空いている飲食店があってよかった。 シャワーの温度&水圧がバッチリでした。 特に感じなかったけど、近くにクラブがあるのか、少し音漏れあります。
• Jamie (6/5): Pleasant and accessible - The hotel was close to train stations and shops. The housekeeping was good, kept our room cleaned despite our suitcases on the floor as there was not a lot of floor space. The shower within the bath tub was a potential slipping and stepping hazard. The shower curtain was not adequate to keep the water within the bath tub resulting in wet floors, again a slipping hazard. The room lacks instructions on how to use facilities eg to turn on hot drinking water to make tea and coffee. The phone in the room was not working so we were unable to ring reception.
• Andrew (10/5): Always my go to stay in Singapore - Have stayed at this hotel the last 4 years I’ve visited Singapore. Great location. Nice and helpful staff. Always very clean. Nothing
• Gerardo (10/5): -
• Kuen Lin (9/5): -
• Ratu Suka (10/5): -
• Gremion (8/5): -
• Morena (6/5): -
• Jeff (9/5): A nice pleasant stay - The location The bathroom with the glass partition to the main bedroom .
• Jayson (6/5): - Convenient to the city Room TV is not working
• Madhavan (10/5): - Its close to some bus stop and walking distance to the mrt Nothing much really.All good
• andri nugroho (8/5): -
• Eva (7/5): -
• Sandra (7/5): - Good staff especially Sunil Could be cleaner
• Ken (5/5): -
• Ken (5/5): It was barely just ok - Conveniently located The breakfast was appalling

Photos