Ceylon Tea Trails - Relais and Chateaux - All Inclusive

Location: Bogawantalawa Estate, Hatton, Sri Lanka., Hatton, lk

Star Rating: 9.8 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Swimming pool
• Room service
• Terrace
• BBQ facilities
• Safety deposit box
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Heated pool
• Public transport tickets
• Infinity pool
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Cooking class
• Television in common areas
• Billiards or pool table
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Spa tub (surcharge)
• Games
• Housekeeping on request
• Private picnics
• Wine release events
• Pool waterfall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Owner's Cottage

  This suite features a private pool, hot tub and spa bath. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite provides a dining area, a wardrobe, a sofa as well as a terrace with garden views. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Hand sanitiser

• Luxury Room

  Guests will have a special experience as the double room features a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious double room provides a wardrobe, a sofa and garden views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Hand sanitiser

• Garden Suite

  This suite's standout feature is the spa bath. The suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite has parquet floors and provides a wardrobe, a sofa and a carpeted floor. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Hand sanitiser

• Master Suite

  This suite features a hot tub, spa bath and fireplace. This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features parquet floors and offers a wardrobe, a sofa as well as a terrace with garden views. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Hand sanitiser

Guest Reviews

• Bigna (10/5): -
• Yi Jing (10/5): - Extraordinary. Our stay at the Summerville Bungalow was like a serene paradise in the cool hill country. We decided on the Summerville Bungalow given its proximity to Castlereagh Reservoir (having arrived via seaplane) and beautiful lake view. Service was warm and personal, all thanks to our butler Kasun and team, who made sure that all our needs were met during our stay. Without a doubt, Tea Trails is worth every single penny and deserving of all its accolades.
• David (1/5): Luxusni hotel , hodne drahý ale personál neprofesionální ! - Lokalita krásná , výhled a do jisté míry i služby Během pobytu došlo ke krádeži na našem pokoji nejspíš personálem kdy se to zametlo a moc neřešilo. Manager Clement odvedl špatnou práci…Smutné na tom je to, že nam odmítli vydat jakékoliv písemné prohlášení a take odmítli jakoukoliv kompenzaci . Prý si máme vše zamykat do tresoru i kosmetiku !!! Hnus ! Už nikdy vice ! Be carefull in this hotel!
• Julie (10/5): 2 days in beautiful Sri Lankan paradise - Just a little peaceful paradise. The food was amazing as was the service from Aruna and Priya. Nothing
• Nina (10/5): Incredible experience. We didn’t want to leave . - Everything, it was exceptional in every way. Service was impeccable. Tranquil, stunning outlook, lots of birds and wildlife. Nothing.
• Marco (10/5): - Service, quality of food
• Ellinor (10/5): -
• Patrizia (10/5): -
• PottyPorter (10/5): Worth every penny! - We booked this hotel for our extended honeymoon and hoped it would live up to our already high expectations. We have travelled a fair bit and this was one of the most extraordinary places you could wish for. Checking in and having a delicious afternoon tea on the terrace overlooking Castlereagh Lake was a cocoon from the realities of the outside world There is so much to do around the Bungalows & beyond, magnificent walks (good to burn off some calories). Meanwhile somehow fitting in all the delicious meals. The main man Nessa was so helpful and kind we both had a tear or two on leaving. His team were legendary (Kumara, Kesawan & Prassna) as were the cocktails! When chef Gayan came to describe every meal I had to adapt from asking if it was ok to have something off the menu to realising you could have absolutely anything you wanted! We stayed for 5 days and had the most memorable time. Our high expectations were well and truly exceeded. Already planning when we can come back. Nessa we have you on speed dial !
• 919leoniew (10/5): The best hotel we have ever stayed in. - Best hotel I have ever stayed in. Beautiful accommodation, food absolutely outstanding, location unbelievable. Gardens just wonderful. Like stepping back in time with old school courtesy and yet it was so friendly and welcoming. Loved how you could visit the other accommodation for lunch or afternoon tea. Relaxed atmosphere and they couldn’t do enough for you.
• BowBell (10/5): Exceptional stay at Norwood Bungalow - We had an absolutely wonderful stay at Norwood Bungalow at Ceylon Tea Trails – without doubt one of the highlights of our trip to Sri Lanka. The setting is breathtaking, surrounded by rolling tea plantations with a real sense of peace and space. The bungalow itself is beautiful and full of character. We loved having breakfast overlooking the gorgeous gardens and at the other end of the day, enjoying a G&T (or two!) in front of a roaring fire in the cosy living room. Our suite itself, Hazel, was superb – incredibly spacious, luxurious and very comfortable, with its own private garden which made it feel even more special. Initially we were slightly wary about not being given keys to lock the doors, but this quickly felt entirely natural and really added to the sense that you are staying as a guest in a private colonial home rather than a hotel. The dining experience was exceptional. The chefs created bespoke menus tailored to our preferences, and every meal felt thoughtful, varied and of a very high standard. It’s rare to have such a personalised culinary experience and it really elevated the stay. It was just a shame that we didn’t have bigger appetites as the food was so delicious! Service was equally outstanding. Butler Singh in particular was a real standout – warm, attentive and effortlessly professional. He anticipated everything we might need and made the whole experience feel seamless and relaxed. The rest of the team were equally friendly and keen to please - top marks to whoever is responsible for training. One experience I would strongly recommend is tackling a section of the Pekoe Trail. I completed a walk of just over 13km – it’s certainly a bit of a challenge, but absolutely worth it. The scenery is stunning throughout, with incredible views across the tea estates. My guide, Anoj, was fantastic – incredibly knowledgeable about the local fauna and flora, with a degree in natural sciences, and a real credit to the organisation. We’d love to return on a future trip to Sri Lanka as three night really weren’t enough!
• Sandra (10/5): A calming, restful, gourmet experience nestled in a beautiful landscape! - We stayed at Norwood Bungalow. Beautiful outlook, garden and colonial feel. Our room was very comfortable, spacious and nicely decorated. We were very well looked after by our butler Singh and his staff who made our stay a great experience. They were bright cheery and professional . Nothing was ever too much trouble to assist. Could not fault them! Compliments to the chef , the food was excellent and made our experience more special. We also visited some of the other properties and did the tea factory tour with Bernard, who shared his great knowledge of the various facets of tea. Very informative. Thank you to all the staff who spoilt us with their wonderful hospitality! Nothing, wish we had stayed longer.
• 514julief (10/5): Ceylon Tea Trails - very special bungalows - These bungalows are very special and we chose Castlereagh. The views out over the reservoir and tea estates are amazing. It is a very peaceful and relaxing place to spend time. Each room has its own garden and there is so much space around each bungalow that you never feel you are bumping into other guests. The food is wonderful and the chef will make whatever you want. All the meals were excellent. Our room itself was very comfortable and had everything we needed. The staff cannot do enough for you.
• Voyager13869 (10/5): Absolutely amazing. - Absolutely amazing place with fantastic food and service. Should have stayed longer as 2 nights was not long enough.
• johnqG8722PR (10/5): Fabulous experience - We had an absolutely incredible time at Ceylon Tea trails, spending two nights each at the Norwood and Tiensten bungalows. They aim to make you feel at home and they succeed. Small number of rooms (4-6) so very cozy and relaxed. Every aspect of our visit was spectacular. The rooms were spacious with every amenity while the common areas were very inviting and comfortable. The food was incredible with the chef walking through the dinner menu every night and tailoring each meal to everyone's specifications. Norwood was a bit larger with great views of the surrounding hills and valleys while the gardens at Tiensten were magnificent. The only drawback we had at Tiensten was that one side of the property borders a road so there was some noise from tuk tuks and trucks but only on the bedrooms on that side.
• narineh2017 (10/5): Feeling of pure bliss - wonderful, discreet and relaxed atmosphere. Excellend service, fantastic location. great taste in everything. Spacious rooms, nice and supportive people, interesting experience. Real priviledge to be there
• londontraveller655 (10/5): Magical - Simply magical. Stayed at Norwood for three nights, it was a wonderful experience. Incredible setting high up in the valley overlooking tea plantations. Service was exceptional throughout. Food superb, large double room was very comfortable. Recommend a long hike through the plantations which is a great experience and small insight into the history of the area and lives of the plantation workers.
• Victoria (10/5): - Beautiful property with incredible attentive staff. A very special place with stunning gardens and pools and views. Prebook your favourite bungalow ahead of time as they book up quickly. Everything was perfect, it is just to note that some of the bungalows are 45 mins away from each other so plan for that. They do have buses, boats and planes to take you to where you need to be.
• XXXPol (10/5): Place where you feel like clock turned back the time - Absolutely amazing place, located in the middle of tea plantations region. We stayed at Summerville bungalow. There are four more bungalows, but they aren’t located at one venue, but spread out around the water artificial lake. The hotel is a boutique style hotel, previously being a home of tea plantations owner. Summerville is very quiet place with great panoramic views. Morning breakfast and evening dinner are located on the shadowed veranda. Pre-dinner drinks can either be consumed on the veranda or just next door at elegant couches in the bar. The chef comes every day to agree upon personalized dinner options, he can prepare. Service is professional and we specifically enjoyed moments when Nesa was responsible for our table. If you are in Sri Lanka and would like to feel like in XIX century, but with all benefits of XXI century, come to Ceylon Tea Trials bungalows.
• E1982VGjordanh (10/5): Amazing stay and service - From the moment you arrive at Ceylon Tea Trails, you can tell it’s sure to be an experience like no other. We stayed at Tientsin bungalow and it was perfect! The staff was so attentive and took great care to attend to our every need. I have never experienced service that was this exceptional. Every person at the bungalow was so thoughtful starting from the head butler Dasun on down. The grounds this bungalow are located on are beautiful with amazing gardens and stunning views of the surrounding hills. You truly feel like you are at a secluded retreat like no other. We loved that it was all inclusive and the traditional Sri Lankan curry breakfast was the best we had all trip. I highly recommend staying here! It will be magical and memorable!
• russelll546 (10/5): Ceylon Tea plantation luxury stay - Absolutely stunning tea plantation , walking into a luxury bungalow with your own chef and friendly team. Nothing is too much trouble for this professional and warm team ! The chef is amazing every meal is prepared to perfection so delicious you want to try everything he cooks . I would recommend this not highly enough if you visit Sri Lankan make this A MUST. We will return with our family . Thankyou so much
• AmsTravelAddict (10/5): Luxurious and homely feel at beautiful Summerville! - We stayed for 3 nights at lovely Summerville. Our stay could not have been more enjoyable! We loved everything about it, from the great high tea on our arrival, the high quality food throughout our stay and the great activities such as kayaking on the lake. The room was very comfortable and we loved to have a pot of tea in our own garden early morning, just a ring away using the bell in your room, watching the beautiful birds. We would recommend hiking the Pekoe Trail (we did stage 8), it is quite intense with 16km and up and downhill but really worthwhile. The best part of our stay was the lovely team running Summerville so a special thanks to Chef Gayan, Kesavan, Kasun and Nesa! We hope to be back soon, quite easy when using the sea plane landing right in front of the house…
• Hawkdai007 (10/5): Thoroughly enjoyed - Thoroughly enjoyed the stay. Originally two family were in one bungalow however there were a water leaking in one of our two rooms, So we have no choice but to anther one by the lakeside called Summerville. The staff handled this issue in a very professional manner. Within 1 hour we checked in to Summerville which is a ver nice and indeed offers a home feel. All the staff are very friendly and rooms are very spacious and functional. The food there was delicious. In order to show a good will and gesture , their GM greeted and welcomed us. They even organised a boat trip to circle around the lake which we thoroughly enjoyed and pass a nice tea selection as a souvenir Overall it is a really good experience and we wish that we could have stayed a little longer
• shroppers (8/5): Like stepping back in time - We stayed in the owners cottage at Dunkeld Quintessential British opulence. Stunning view. It’s a foodie paradise. It never stops It’s like being a house guest in the era of service. It’s like being part of the series “Indian summers”! Doesn’t matter where you stay. You can eat or swim in any of the bungalows. Definitely take advantage if this Chef ravi in Dunkeld is outstanding- perfectly cooked everytime.. His western food is worth a mention. Who knew chicken gravy could be that good! . As is his Sri Lankan cuisine. Infact the food was flawless. The inclusive wine selection is good. Occasionally not always available. They will offer an alternative! Some butlers are better than others! . No pool bag. This world be a nice touch. Little things like bath salts. They offer this from the mobile spa as an extra. But this really should be something that’s complimentary by your bath. On that note. You might not be a bath user. But there’s something about the twin tub in the owners bungalow that draws you in! Straight from the hot tub by the bathroom door . Followed by a gin and tonic from your complimentary bar (note not a mini bar!!) infront of the fire! Just a few things to note- Lots of steps to owners bungalow if you struggle to walk No room scent . They did light oils upon request. Mattress topper would be nice on the bed Enough glasses one day but not the next in our bar Would definitely recommend. Use the seaplane rather than drive-it’s a very long way to anywhere after here! Remember to pack a jumper/jacket. It’s cold at night! Infact take your cashmere and a blazer!
• lincastang (10/5): Serenity - Once again this has been a magical trip. The care given by the staff at Dunkeld is second to none but at the same time unfussy. Everything happens just as you would want it to but without the need to ask. The setting is magnificent, the food absolutely fabulous. Chef will make suggestions but if you prefer something else he will make it for you. Planters tiffin lunch and barbecues are highlights but also simply sitting and drinking in the view. It is our serene space
• Victoria996 (10/5): An Unforgettable Stay at Ceylon Tea Trails - On our three week holiday touring Sri Lanka we factored in a stay for two nights at Ceylon Tea Trails after seeing it featured in Amazing Hotels: Beyond The Lobby and were not disappointed. We didn’t realise when we arrived at Norwood Bungalow that we would be taken by boat to Castlereigh Bungalow which only has 5 double rooms. On arrival we were given a very warm welcome and shown to our lovely room overlooking the garden before we were served afternoon tea on the terrace. The Chef came and discussed what we would like for dinner. It was so nice to sit in the lounge and have pre-dinner drinks and canapés with 1930’s music playing in such a lovely colonial setting. Dinner was served on the terrace. After breakfast we walked to the Dilmah Fsctory and were given a tour around and tea tasting. To be surrounded by Dilmah tea plantations and have the history explained was a delight. We have such happy memories of our stay and was one of the highlights of our holiday in Sri Lanka.
• owenp897 (10/5): Ceylon TeaTrails - Our best 5 star experience ever. - My wife and I would like to express our 100% satisfaction and delight with our stay at the Ceylon Tea Trails. From the moment of our arrival, we were overjoyed by the welcome, by the courtesy and professionalism of the staff looking after us and by the standard and comfort of the Bungalow(s). We lunched at both Dunkeld and Somerville Bungalows which were both extraordinary welcoming and professional in service and of course the food was excellent. We also visited Castlereigh Bumgalow which also was a delight. Transfers between each Bungalow and to the TeaFactory were also provided by care and efficiency. The Tea Factory tour was exceptionally informative and interesting. We enjoyed a boat ride around the Resevoir and while doing so, magically witnessed the sea plane landing. To my delight I managed to capture the landing on video Summing up, we extend our gratitude to the full team who worked seamlessly together, united across all the Bungalows we visited to make our stay the best experience ever.
• turkeytripping (10/5): Best Property in Sri Lanka - Note Bungalow Selection - World-class facility and the best way to experience Sri Lanka's tea country and broader topography. I would plan your trip around the seaplane. The drive to Ceylon Tea Trails is long and windy. If you are interested in a particular destination, like Kandy or Ella, perhaps drive one way and seaplane the other. Bungalow selection is very important, and I'd probably advise a split stay across bungalows. Two nights at a lakeside bungalow (Summerville, Castlereagh, Dunkeld) and one night elsewhere (Norwood, Tientsin) would be a good way to experience most of what Ceylon Tea Trails can offer. We stayed at Dunkeld and Tientsin.
• clareh633 (10/5): Heavan - Words can not describe this magical place and the experience we had The journey was long, we had to go by car due to the trains not operating for the complete journey, however, it was so worth it! We were both overwhelmed when we arrived, the landscape, beauty, peacefulness, we felt we were in another world The bungalow was wonderful or room outstanding. The service was so exceptional, we felt very special We loved the Tea experience, we will never drink tea without respecting the processes to arrive at a cuppa The food was outstanding, our Chef amazing, nothing was too much trouble, and our packed lunch for our journey to Ella was a lovely touch Thank you for giving us such an amazing experience and memories we will never forget
• rosp922 (10/5): A little piece of paradise - Norwood Bungalow! - We had a wonderful few days at Norwood Bungalow, one of 5 Ceylon Tea Trail properties set in the beautiful hill country tea plantations. A relaxing and serene location. The staff and high levels of service were outstanding and we were made to feel that we were ‘home’ away from home. Our special thanks to Nilantha and his team, Sarath, Dunushka and Prakash for making our stay perfect and memorable. The only warning is an increase in our waistlines due to the most delicious food served at all meals! Thank you to the chefs for the superb food choices which were delicious and beautifully presented. The choice of activities was excellent and we enjoyed a tour of the Dunkeld Tea Estate, a visit to Castlereagh Bungalow for lunch and an excellent in-room spa treatment. The bungalows are close to the Pekoe Trail so an opportunity to hike and explore the area. We look forward to returning to Norwood Bungalow - a little piece of paradise.
• Sally (10/5): Perfection in the hills. - This is iconic. The team was so wonderful the grounds at Tiensin were wonderful. All the little touches were fantastic. Our butler Priya fed us so well. Thank you to Clement as well for finding my bag and getting it back from Cinnamon Air. The planters lunch hike was a delight and our guide Wasantha was very knowledgeable and made sure our entire group enjoyed the hike. It’s perfect. Exactly the history I was hoping to experience in the tea fields.
• DonCornutt (10/5): Serene Retreat in the Hills - This is a serene retreat with fantastic food and first rate service. we were treated like family. The post British colonial feel to the place adds to the charm . Beautiful World War II, big band music in the background at dinner situated in an area around a huge tea plantation. We had a wonderful visit to Dunheld tea plantation and tasting with Bernard. most of this tea goes to a company called Dilmah. Such a peaceful place to end our 9 to 10 days in Sri Lanka. Special thanks to Nesa, Kasun and Chandra for the incredible service
• micheledU6180QR (10/5): Colonial elegance in a beautiful setting. - We had a fabulous 3 night stay at Castlereagh Bungalow. It is worth knowing that the 6 bungalows are totally separate and each one is run as an independent hotel. Castlereagh is set right on the lake providing unbelievable views. The property is the original manager's residence and is beautifully furnished in a British colonial style. The manager, Jakanda, provides an absolutely top class personal service and ensures you are well looked after. The chef provides delicious food from a menu he suggests the day before and discusses with you. Everything we ate was fabulous! Breakfast, three course lunch, tea and amazing dinners are all included along with delicious cocktails, beer, wine etc. Our room was extremely comfortable with a bay window overlooking the lake and full length doors out on to a private garden with sun loungers and table and chairs. The grounds are immaculately maintained and we enjoyed the swimming pool (unheated) and the jacuzzi with the most stunning view. We had the opportunity to kayak on the lake and walked one day to Norwood Bungalow where we enjoyed lunch. We spent an hour of the walk with a naturalist working for the hotel who was extremely informative and interesting. Overall this is one of the best places we have ever stayed and the highlight of our trip to Sri Lanka.
• 887joannad (10/5): Heaven on earth - I don’t really want to write this review, because I would much rather keep the Ceylon Tea Trails a secret. Probably one of the most beautiful places I have ever been. We arrived by sea plane (recommended), met by the staff who throughout our stay bent over backwards to make our visit as memorable as possible. The food was exceptional, a mix between Sri Lankan and European. It feels more like a home while you are there rather than a hotel and my only regret is that we couldn’t stay longer, but we are definitely going back. It really is a little bit of paradise.
• Elena (10/5): -
• Liina (10/5): -
• Valdas (10/5): Тихо и красиво, место для полного отключения от большой земли - Очень тихое место среди чайных плантаций с видом на озеро. Живописно, располагающая к отдыху обстановка, тишина и спокойствие. Если хочется активностей и приключений, есть несколько трейлов, каякинг, велосипеды, крокет и тд. Отличный персонал, который окутывает тебя заботой на всех этапах проживания. Бесподобный провар, всегда ориентируются на ваши предпочтения и результат выше всех похвал! Есть возможность ходить в гости в соседние виллы и останавливаться там на чай/обед/ужин.
• Faisal (10/5): Margical place, amazing staff. - Magical place, awesome staff. Loved everything about this place. Will definitely be back. Special salute of appreciation goes to Mr. Singh (the smile and attitude that made our stay memorable), and Mr. Nilantha (the bungalow manager who makes sure all goes well). The Chef created some amazing and exceptional dishes. He attended all my little girl’s specific and funny requests. Thank you! My family will remember this beautiful experience. Distance from airport. Not their mistake.
• Barry (10/5): Excellent location. - The location was exceptional and the ambiance amazing. There was nothing that I did not like apart from another guest who was rather offhand and ignored our efforts to speak with him.
• Evgeniia (9/5): -
• Paul (10/5): We felt treated very specially in a heavenly location -
• andygX3609MP (10/5): A piece of paradise - From our very warm welcome to our departure we were very well looked after. Our room was delightful, spacious , and clean and the bathroom equally so. The bed and pillows were comfortable. We loved the tasteful decor which was true to the style and period of the bungalows. The Chef was superb and the food excellent. This was complemented by the very attentive staff and the copious amounts of tea we enjoyed. The views were stunning and the early morning walks we chose to do at sunrise were extremely invigorating. The fact that we could wander along the plantation tracks meant we could exercise at will. A large pot of tea on arrival back at the bungalow and before a good breakfast was particularly enjoyable. Kayaking and a trip to the Tea Factory were fun. We stayed at Dunkeld and Tientsin and had lunch at Castlereagh and would have no hesitation in recommending all of these bungalows. We intend to return to experience certain stages of The Pekoe trail which we were unable to do as a result of the cyclone and fear of landslides. A big thank you to the team at Tea Trails.
• munchandco (10/5): One of a kind - We nearly cancelled this part of our Sri lanken journey questioning whether it would feel too ‘British’. Am so glad we didn’t as the hotel is one of a kind. The scenery takes your breath away - photos do not do it justice and it was the perfect location to unwind and relax. We went fishing, explored some beautiful trails and came across the most friendly of villagers along the way. Food is plentiful - 4course lunches and dinners plus high tea! Every meal prepared by the chef is delicious and of really high quality. We were completely indulged. Exceptional hotel, food, service and in a stunning location. We were totally spoilt.
• 993stuc (10/5): Amazing place to relax with family - An amazing place to relax with family. The views and the location generally were just stunning. Fantastic accommodation, great service and really lovely food. We really enjoyed the tea factory visit and the tiffin lunch was fabulous. We also had a great family walk on the C2 trail. We were looked after so well during our stay with the super attentive staff ready to provide whatever we needed. Thank you so much for making the final leg of our Sri Lanka trip so good
• moraira (8/5): A really nice hotel, but oversold on Amazing Hotels - As other reviewers have said , this is a really nice hotel, spread over the five bungalows. Offering incredible views, excellent food, relaxation We stayed in Norwood for two nights, and would have liked to have stayed longer The food is better than good. The rooms and gardens are outstanding So why only 4 out of 5? The answer was that the service and guest care let it down on a couple of occasions The worst was on our first night there were two family groups of six, who were installed around the tho blazing fires. The staff had not considered what they would do with my wife and me. The wanted to put us in a bare, dark cold area. And the result spoilt our first evening. This was inexcusable Moving between the bungalows is not as easy as they show on Amazing Hotels (note to management , do not oversell on PR if you cannot deliver). We wanted lunch at another bungalow, and they put every obstacle in our way to get us to stay at Norwood for lunch. Again it resulted in an unnecessary argument to get the lunch in Castlereigh. Monica & Rob never had this problem. Language was a problem, as there was little management presence in the restaurant - so when the wrong soup was delivered , the waiters could not understand what the problem was But having got all my beefs off my chest, I go back to what I said a the start. A really nice hotel that I hope to return to in the future
• christae990 (10/5): Everything you could wish for. Stayed at Dunkeld Bungalow. An outstanding place. - Peaceful, beautiful surroundings. Wonderful location and view over the tea fields, lake and mountains beyond. The most friendly staff team. No wish is too great. Best martini cocktail in years! Serenity all around, Exquisite food every time - Sri Lankan or western menus alike. The chef is supremely talented. A supreme experience; will want to return.
• W3235DCjanem (10/5): A fabulous visit to three wonderful Resplendent Ceylon bungalows at the tea trails. - From the moment we arrived at Summerville Bungalow we were made to feel most welcome by the team there. The surroundings are delightful…this really is a little piece of paradise. The food is magnificent and the chef (Gayan) was happy to make changes to the menu or change the planned dinner to suit our tastes. Kasun and Kumara were also always on hand if we needed anything during our stay. We also spent a night at Dunkeld Bungalow and Castlereagh bungalow. I’d highly recommend staying at all of the bungalows as they are all unique with friendly and helpful teams on hand to ensure your stay is perfect. The story behind the founder is well worth reading as the business has a long history of contributing to the community and to important causes. We plan to go back next August and to take our children. I’d highly recommend a visit.
• Rene (9/5): - Fantastische service, heerlijk eten en zeer vriendelijke personeel. Mooie rustige omgeving, echt een aanrader!
• steve (10/5): Its a lovely place with amazing staff and great food - the staff were fantastic and the food was wonderful
• thjoyce (10/5): Outstanding Place & People 2025 - Ceylon Tea trails in one of the best destination stops in the country of Sri Lanka. We found the food to be outstanding, the staff to be highly service oriented and attentive, and the grounds to be delightful. Given the proximity to Kandy and Sigiri Rock also makes it a desirable location. We also enjoyed the tour of the tea manufacturing site and hikes around the property. If you want to save yourself the long drive time, you can book a flight on Cinnamon air and land on the Reservoir just behind the hotel. It is not very expensive and, the hotel can help arrange it for you. If you book a room, make sure to check which Bungalow you are staying at. There are five different sites and some are located on the other side of the Reservoir. We stayed at Sommeville Bungalow which is easiest to access from the Kandy and driving side of the Reservoir.
• Eda (9/5): A Truly Exceptional Stay in the Hills - Ceylon Tea Trails is an unforgettable experience with breathtaking views, impeccable service, and a warmth that instantly makes you feel at home. The staff are beyond excellent, and a special thank you goes to Nilantha for his outstanding care throughout our stay. For future guests: Tea Trails consists of five different bungalows, and unless you specify, you’ll be assigned to one. If there’s a particular bungalow you love from the photos, it’s worth reaching out in advance to request it. No matter where you stay, you’re free to visit the others for meals or drinks, which adds to the charm of the whole experience. If I had to mention a “negative,” it would only be for the sake of balance, there was simply too much delicious food. Truly, everything was exceptional.
• R7288ZWpeterd (10/5): Fantastic and memorable - The setting was amazing , the service and accommodation was perfect . The staff were very friendly and our only regret was that er didn’t stay longer Thanks to all
• Martin (10/5): Worth every penny. Do yourself a favor and stay here. I have never bee treated so well in my life. - Most beautiful place ever.
• Travellinggirlinmy30 (10/5): 1/10 The Pinnacle of Sri Lankan Hospitality!! - Our stay at Ceylon Tea Trails was nothing short of faultless – a true 10/10 experience. It’s easy to see why this is considered the cream of the crop in Sri Lanka. Every element of our stay was executed with such polish and care, yet never felt stuffy or overly formal, just warm, thoughtful hospitality at its finest. We stayed in the Castlereagh Bungalow, in the Baker Room, surrounded by the most beautiful and peaceful setting with our own private garden. The views over the lake in the early morning mist were absolutely breathtaking! The perfect place to slow down and simply enjoy being. One of the highlights of our stay was the tea factory tour, fascinating, engaging, and unexpectedly hilarious thanks to our brilliant guide who had us in stitches while teaching us about the art of tea making. The service here is truly exceptional. The chef came to speak with us before every meal to discuss our preferences, and the food was always superb – beautifully prepared and tailored to us (there are no menus). It made every meal feel special. He is a credit to this hotel! Arjinth, the head butler, runs the bungalow like a well-oiled machine. And our two butlers, Chandrasuriya and Robert, were absolutely delightful kind, professional, always smiling, and genuinely keen to make our stay as comfortable as possible. We felt so well cared for throughout. As we were celebrating our honeymoon, the team went out of their way to make it extra memorable by arranging a special spa treatment for us, which was such a thoughtful and relaxing surprise. It's the kind of gesture that makes you feel truly seen as a guest. My husband also really enjoyed the pool and hot tub facilities. We would love to bring our family here and will be back!!
• debrahD9901RJ (10/5): Amazing. Fautless. Stunning. - Exceptional . Accomodation and service next level. Food amazing. Great activities, very organised, scenery stunning. Fautless. .
• S-Himakara (10/5): Exploring the Charm of Norwood Bungalow!!! - Norwood Bungalow was a lovely stop on my tea country journey. Even though it was just a short visit, walking through the gardens, lounge areas and verandas felt like stepping back into the planter days. A charming and peaceful corner of the hills.
• patriciaz662 (10/5): A magical stay among Sri Lanka’s Tea Fields - When we arrived at the Norwood Bungalow, we felt as though we had travelled back in time. Nestled in the middle of the tea plantations, the property offers breathtaking views. We stayed in the Garden Suite, which was very spacious. The rooms have no keys, giving you even more of the feeling of staying in a home rather than a hotel. There is a billiard table, a beautiful living area, and the fireplace was lit in the evenings. Breakfast and dinner are served on the terrace. The food was truly amazing - we had a tea infused dinner the first night and a typical Sri Lankan dinner the next day, both were incredible. Upon our arrival, we were welcomed with a fantastic high tea that included wonderful vegan options. The staff were attentive and friendly, anticipating every wish. Next to the bed there was a small bell — and whenever we pressed it in the morning, tea was brought to us right in bed. We also had lunch at a different bungalow, with a great view of the lake, and went on a hike through the tea plantations. In addition, we took part in the Tea Experience. While it was interesting, we would have appreciated a bit more detail — we expected to walk through the tea fields, but the tour felt a little rushed. Massages are available as well, and we received excellent support with planning our days. Nilantha was wonderful, always ready to help with organizing our itinerary and fulfilling any request. The cook was fantastic, and Anoj and Lashen and the rest of the staff provided exceptional service throughout our stay. Our stay ended far too soon, and we left wishing we could have stayed just a little longer.
• Nataliia (10/5): -
• swiss3 (10/5): Amazing unique hotel - What a fantastic hotel concept, with five bungalows spread out over a large area (note that it is often difficult to identify which bungalow is shown in the official photos). Each one has its own special strengths. We stayed in Castlereagh Bungalow – and were thrilled. Hospitality of the highest standard. The rooms were beautifully furnished in colonial style and had fantastic beds, even for people with back problems... We would recommend a cooking class to every guest. Our chef, Mr Rangana, did it with so much charm and dedication, and the result was exceptionally delicious! But every other meal (breakfast, lunch, afternoon tea, dinner) was also prepared with attention to detail and exceptional quality. All the staff were very, very friendly, but our bungalow assistant, Mr Janaka, was simply so genuinely authentic helpful, as you rarely see. This is a place of peace and relaxation, and families or people looking for parties are completely out of place here. It is a place to enjoy yourself and be pampered. Simply wonderful. Unfortunately, guests sometimes take advantage of this hospitality – as a hotel, I would set more rules here, also to protect my own employees. We really enjoyed our time here! Thank you to everyone!
• 451simonw (10/5): Dunkeld bungalow - a little bit of paradise in the Hill country and looked after by a great team. - We were lucky enough to stay at Dunkeld bungalow which has superb views of the Castlereagh reservoir and the surrounding area which is stunning. In our opinion it has the best views (and location) of any of the Tea Trails bungalows. The weather during our stay was sunny and warm which meant we could walk, swim, kayak and cycle to our heart’s content. Of course if it is wet it is more limiting but considering the season we were fortunate. It felt and was idyllic under those circumstances. The team at Dunkeld is an absolute joy - they cannot do enough for you at any time of the day - they really care and are so kind. Led by Sanjaya who was friendly, charming and funny. Pryantha, Krishna and Wahid were super efficient, lovely and warm too - wanting to help and feed us all the time. Gayashan who cooked most of our meals was a star too - the food was uniformly excellent. Yes each bungalow is looking after only a small number of guests but the staff are just so genuine. When we walked to Norwood bungalow for lunch - everything was so well planned along with the bike ride back and we had an equally warm welcome there too. We went slightly wrong on one part of the walking route - our fault- the response was we will improve the signage at that point and I know they will. Difficult to top as a wonderful place to stay in a country where the people are delightful.
• Kerem (10/5): -
• Manon (10/5): Sublime séjour - Personnel empathique, nourriture excellente et situation du bangalow avec vue exceptionnelle sur l’eau et les champs de thé en étage.
• ch-weltbummlerin (10/5): A jewel in Sri Lanka - When you leave a beautiful place, you always carry it with you. How true that is. Our time at Ceylon Tea Trails (Castlereagh Bungalow) was wonderful and will remain in our memories forever. Beautifully situated with a view of the lake, you are in good hands here. The team is so attentive, everyone is so friendly and helpful. You will be spoiled with culinary delights and can discuss and customise breakfast, lunch or dinner with the chef. The food in our bungalow was very varied and delicious. No wonder we decided to take a cooking class here, which I would recommend to anyone who appreciates Sri Lankan food. Chef Mr Rangana did a fantastic job and gave us a wonderful introduction to Sri Lankan cuisine. The rooms are very tastefully decorated. There are beautiful books everywhere on the subjects of Sri Lanka, travel, architecture, cuisine and much more, inviting you to linger with a glass of wine or tea. Many people contributed to making our stay so fantastic, but there is one person I must and want to mention. Mr. Janaka, the bungalow assistant, was simply the person who enriched our stay with his manner, professionalism and authentic warmth. We'll be back.
• Excursion12058154414 (10/5): A magical honeymoon experience - We spent the last few nights of our Sri Lanka week long trip here and it far exceeded our expectations! When you arrive after driving through the long winding roads; it feels as though you’ve been transported into a movie set. The views were breathtaking and the service is superior! Sanjay took great care of us and Ravi made some of the most memorable meals we had. We got to tour the Dilmah tea making factory and picked up the best souvenirs for friends and family. The staff made sure to plan some special excursions for us to make our honeymoon stay feel romantic as well:) We will never forget this majestic place and hope to visit again in the future!
• Hanif (10/5): Perfect place in a stunning location - Stunning location. Amazing staff. Great food. Lovely ambience. Immaculate service. Nothing
• sbesley68 (10/5): A stunning setting with the most luxurious hospitality - The Ceylon Tea Trails is a unique experience in an extraordinarily beautiful environment which I couldn't recommend more highly.
• Y5010TEjaneg (10/5): Magical Celyon Tea Trails - The Ceylon Tea Trails were absolutely magical, the service, setting, scenery is world class. The food and beverage services provided were tailored to suit your individual requirements, very bespoke. A sincere thank you to the entire team that cared for us and made our stay memorable.
• OLGA (10/5): Perfect stay - Very beautiful hotel We like everything
• 652chenq (10/5): Legend 🌟🌟🌟 - My favorite new hidden garden and heaven 🤫 The best experience ever. the hotel views and experience highlight you can check from website no need I mention, the food if you want fresh jumping lobster with happy hour here is not the place just stay in your Colombo no need travel 5 hours here. If you want somewhere feel like home and being taken good care, tasteful furniture, nature healing, peace and green, here is the heaven! 💚 By the way the food is excellent. Fresh, tasty, customized. It’s not easy to make it in mountains + it’s a boutique hotel with few rooms only, they must work very hard to maintain the quality. The service, it’s not those fancy hotel with service SOP and staff just do their job and judge people by their watch, all staffs in Norwood is legend! They care about you and doing everything by heart and their best to make sure you have a wonderful stay. Take care of you like your brother, truly touched the heart. A must go legend !!🌟🌟🌟 If you gonna visit Sri Lanka and have deep pocket and knowing yourself + looking for peace and quality holiday, here is the place. Healed and got so much from natures, thank you Ceylon tea trail I will come back soon! ✨
• lulu (1/5): Terrible - I had a terrible experience with this property. They charged me twice for the same stay. I had already paid the full amount when I booked through Booking.com, but when I arrived, the host claimed there was a “payment issue” (without giving any clear explanation) and insisted that I pay the full amount again on the spot. They promised that the Booking.com payment would be refunded within 3–5 days — but it has now been over two weeks, and I still haven’t received any refund. Communication with the host has gone nowhere. Be very careful with this place — they charged me twice and never returned the money. Totally untrustworthy. The room was quite old and not well maintained, especially the one called Tientsin. The host Nilantua was unhelpful and rather careless in handling things, which made the overall experience disappointing. However, one staff member named Krishna was very kind and genuinely helpful — his warm attitude was the only positive part of my stay.
• CareyOsborne (10/5): Phennominal Experience - WOW !! What a sublime experience - faultless from start to finish. Ajivith and his team were simply amazing. Impeccable service, cuisine, accommodation, gardens and grounds. Its like a scene from Downton Abbey - surreal and worth every penny. A true indulgence. I would not hesitate to recommend the Tineson Bungalow experience, nestled into the tea plantations right up in the high country with stunning walking trails. Highly recommended
• alexkok2019 (10/5): Amazing, amazing and truly amazing in every way - I could write pages on how special this place is, but all I’ll need to tell you that from beginning to end ALL aspects of food, beverage and accommodation together with true Sri Lankan hospitality is second to none!
• dilinp2025 (10/5): Intimate and surreal - A quaint windy road through the scenic tea slopes that produce the best cup of tea to the world, took us up to Tea Trails’ Summerville Bungalow for two days of quietude and relaxation. We were graced by a feeling of coming home by a warm welcome from Singh, Chef Gayan, Kumara and Dhanushka. We were shown to our immaculate garden suites and made to feel settled in, before being served with a lavish freshly prepared lunch. Team makes it look effortless getting to know you intimately through conversation. It is not out from a script. Loved watching each of them cohesively create a wonderful moment in time. It is a special feeling to learn the little details that had meticulously woven this charming enclave over time. Surroundings encapsulates and transform you into a unique space of life. After a hearty lunch we were taken on a Kayaking adventure by fabulous guide Danushka. Exactly the type of activity you want to be engaged in. A splash of experience that makes you one with nature. We returned back to some finely crafted canapés, bubbles and soft jazz in the dimly lit living room. The evening dusk glowed magically on the reservoir. We sipped the drinks, munched the savories and soaked in the most comfiest sofas dressed in island fabrics. Chef had discussed our favorite entrees, soups, mains and desserts earlier. Which was lovingly brought to us by service gentlemen. You really feel that they pour their hearts out in the most noble act of serving another human. It’s surreal to understand what made them who they are. And kudos to the management for coaching people to show up at their best. Met Manthika whose knowledge and interest ensures a premium experience. Next day we preferred another active session, so we cycled up to the dam which gives you a short glimpse of local life and change of scenery. Returned back to the bungalow for some freshly baked pastries, tea and a quick breakfast, before being guided away to the signature tea experience at Dunkeld Estate. I had experienced the same 7 years ago as a part of Dilmah’s School of Tea workshop. However, this was a new level unlocked. With a background as a naturalist / educator Kieth makes it a home run with his newly found love for tea, paired up with a passion to share the tea story. I hope he gets recognized for his efforts. Our Sri Lankan rice and curry cravings were met with the most epic views by midday. Kasun, who served us, made sure we felt like royalty till departure. We had sun downers in the newly installed jacuzzi. Another epic experience. We were woken up with a slightly drizzly morning. Loved chatting with Kumara who seems to have so much love and respect for what he does. These are the real ambassadors of Sri Lankan hospitality who amplifies its real value. True role model. Ceylon Tea Trails is a must do by anyone visiting the island for the first time or others who are in search of fresh perspective and a new beginning. Warmest.
• manutdcr7 (10/5): One of the biggest hidden gems on earth - We spent 5 nights here as a family of 4 in August across Dunkeld and Summerville Bungalow. We absolute adore the decorations of the bungalow, it just oozes class and sense of place. The service level here is unrivalled, better than the best of Amans. We had fantastic butlers Singh and Priyantha, and the rest of the team were equally outstanding. The group tea factory tour and private tea tasting with Bernard was well worth it, as well as other activities ranging from boat cruise to kayaking and hiking. F&B here is also world class. Without going into too much details, this is absolutely one of our favourite corners in the world and we are eagerly plotting to return next year.
• 81eddieb (10/5): wonderful and beautiful - wonderful and beautiful. great place to relax and enjoy the lush green of the tea plantations. the service is impecable, the rooms nice and comfortable, the views spectacular, the food delicious. worth the stay.
• leylah841 (10/5): Norwood bungalow Ceylon Tea Trail Resort - My daughter and I stayed at the Norwood bungalow and what stood out to us the most was the fantastic service delivered by the team there -Dasun, Janaka, Anoj and of course Chef Rangama — they made the experience in this beautiful resort truly special.
• Michelle0309 (10/5): A bespoke tea plantation experience - The ultimate tea plantation experience. We stayed at Norwood and Summerville bungalows which are two distinctly different settings. There is something very special about all-inclusive accommodation tailored to your personal preferences especially with very attentive staff and delicious food. You feel very spoiled.
• Susana (10/5): The place is a gem - Ceylon Tea Trails is an exceptional and unforgettable destination in Sri Lanka's tea country. The bungalows are stunning, each one with impeccable colonial-era charm and decor. The service is outstanding; our butler was wonderful and ensured our honeymoon was perfect with special treats and a romantic bath. The highlight was the food. Though it's an all-inclusive, every meal felt like a Michelin-starred experience. The chef was incredible and personable, discussing each dish with us to create a truly personalized dining experience. A key tip for visitors: the bungalows are very spread out. Make sure you know the exact name of your bungalow and provide this information to your driver to avoid any confusion. Overall, Ceylon Tea Trails offers a perfect blend of luxury, history, and incredible food, making for a truly magical escape.
• AdventureDiva (10/5): Pampered in an inviting and serene space - Everything that has been said about this luxurious place was so true. The Relais and Chateau hotel brand delivers ultimate attention to its guests. I was over the moon to think this property was our last hotel before boarding a very long flight home. Tucked away in a tranquil corner, we were in nirvana. The bungalow Norwood's panoramic views, the delicious made--to-order foods (and on YOUR time schedule) was an experience I will remember for quite some time. We boated around the lake, met new friends and enjoyed hiking the tea trails. Yes, you do have to wear leech socks while on the trails for a precaution measure. We didn't experience any. Management has trained their staff well - the most gracious and attentive hospitality was given to us. What a great way to end our Sri Lankan journey.
• AL Nashir (10/5): - Nice to relax here. Staff are all very nice
• FireflyNZ101 (10/5): Amazing stay at Ceylon Tea Trails - Dunkled Bungalow (Garden Suite - 3 nights) - We first saw Ceylon Tea Trails featured on an episode of Amazing Hotels - Life Beyond the Lobby and decided it would be lovely to explore Sri Lankan highlands tea plantations from one of these beautifully restored bungalows. We chose Dunkeld Bungalow - it has a lovely view of Castlereagh Reservoir, with a cold water infinity pool, and hot tub/jacuzzi sharing the same amazing view. While initially seeming quite expensive, it is all-inclusive (some Curated Experiences do have additional costing), and the service and food is outstanding. Private chefs took into account my husband's allergy to crustacean, and served up the best food we had in Sri Lanka. The chef at Dunkeld was very, very good. A stand out was the tea-infused dinner. Service was timely and impeccable, as you would expect from a Relais & Chateau property. The whole bungalow has been lovingly restored and all the rooms are beautifully outfitted in a style complementing their historic nature. We enjoyed being able to visit and dine at the other bungalows (although we think the chef at Dunkeld was the best), and the visit to the tea factory was informative and fun. It was lovely walking through the tea plantation and enjoying the ambience and scenery. We did spend quite a bit of time relaxing at a little table on the grass patio, in the beautiful country garden, with stunning views across the reservoir and surrounding mountains, reading books, drinking tea and wine, and generally watching the world pass by. Thank you, Ceylon Tea Trails, it was a lovely experience, and we do hope to return.
• rima2016trip (10/5): A gem of a hotel with stunning views - Phenomenal stay at this true gem of a hotel. We were made to feel right at home and properly pampered during our stay. The lake view, the factory visit, the hike, all the delicious food prepare by the on premise chef and the junior tea picker program for the little ones were all amazing. Thank you to the wonderful team looking after us in this beautiful corner of the word. Only wish we’d stayed more than 2 nights.
• 426nizarm (10/5): A Wonderful Experience - We had a wonderful time. The setting is beautiful. The staff and service were excellent. I would highly recommend this to any one looking for an authentic luxury experience in Sri Lanka.
• vishalsQ9237OO (8/5): THIS WAS AN UNFORGETTABLE EXPERIENCE! TRULY WORTH COMING WITH MY LARGE FAMILY, FUN AND EXCITING ACTIVITIES FOR EVERYONE - Perfect Spas - Exciting tours - Breathtaking views - Engaging kid activities You name it this outstanding resort/hotel has it ! My visit to Ceylon tea trails was truly unforgettable, I travelled 6 hours just to get here it was definitely worth it. The kindred staff made us feel at home, and we settled into our perfectly decorated room with big smiles. Being an Indian pure vegetarian was really no obstacle at all for the outstanding chefs. Their tantalising delights were finger licking… I am 12 years old and my younger 4 year old brother experienced the funnest activities like Junior chef making, plucking tea plants, and endless fun movie nights… this is a place for activities for every age group. I hope future travellers get to experience such luxury , warmth and hospitality. Really no flaw except the slightly expensive price but otherwise amazing. Special mention to Sanjay for exemplary management, Gayshan and Ravichandran for the scrumptious food, and Krishna for his amiable service. Mark my words this stay is worth it!
• Shikhasanghai (8/5): Food - view - dream location - unforgettable experience- travelled with kids we are vegetarians and from india thankyou - We went to Ceylon tea trails with my family and my 2 kids , our ride to dunkeln bungalow was aweful and very very tiring because we took the wrong route , but once we reached there all the tired mess and fatigue was blown away seeing the amazing view and the most hospitable staff we have ever witnessed . Believe you me we are from india been in the most luxurious hotels this would rate amongst the top notch . The food is like fine dining each and every meal curated with utmost precision to match your taste . We being vegetarians really was absolutely no obstacle for the lovely chefs mr gayashan and ravi Chandran . My 2 kids were most happy with all the experiences boat ride , visiting the tea factory and plucking the tea leaves being the master chef . There are so many things to mention about this property which I cannot finish in just this review . A special mention to mr sanjay the manager . What an amazing person to make us feel so homely . There is absolutely no words more and if you may wonder why did I rate them 4 and not 5 is only because of the pricing it’s a little more expensive than usual .
• 532sebastienh (10/5): Great - Great staff, food, activities, amenities Beautiful location on the lake All staff were very helpful and accommodated all requests Naturalist and tea processing expert were both very knowledgeable Overall great stay and would highly recommend
• isavane (10/5): Absolutely amazing - book your stay now. - Absolutely amazing! Our stay at the Ceylon Tea Trails was perfect - impeccable service, delicious food, tasty cocktails, and the most beautiful bungalows set in the breathtaking beauty of the tea estates. I cannot recommend staying here highly enough. Stylish personal touches with the most astute personal touches.
• JayM845 (10/5): Experience Unlike Any Other. - I only wish I could have given it 6 stars, 7 stars, or 150 stars. There are absolutely no words to describe our stay. We were in the Dunkeld bungalow but had lunch one day at Norwood which was different but just as lovely. Our butler Samantha, server Priya, and Chef Ravi were beyond compare. Ravi is a French trained chef and the food was as noteworthy as the accommodations. Unforgettable. Truly.
• N2878EMtanyaw (10/5): Amazing hotel!! Don’t miss the opportunity to stay here! - Our favourite hotel in Sri Lanka so far! It actually felt like we were at a home rather than a hotel. We celebrated out daughters 16th birthday at the hotel and the hotel organised a special dinner for us and gave my daughter a hand picked bunch of flowers - so special! The food was absolutely amazing, incredible location, the most wonderful staff that went above and beyond and made our stay truly memorable, and a beautiful hotel that helps you step back in time, play board games, enjoy afternoon tea and slow down. Another huge bonus for us was that it was also off the beaten track and a far less touristy area. We will definitely go back!
• Tanya (10/5): Amazing hotel. Wish we had stayed longer! - Amazing hotel away from crowded touristy areas. Incredible foods, amazing staff and an amazing hotel. Wish we had stayed longer! Staff, location, food.
• venetiafuller (10/5): Beyond Excellent - Utterly beautiful, spoilt rotten, look after immaculately, ate far too much of the most delicious food ever!! Couldn’t have asked for anymore. Nothing was too much trouble
• A3424LSdavidm (10/5): Thanks for this wonderful experience - Fantastic place to relax and enjoy the amazing views and peaceful atmosphere. Chez and food absolutely delicious and the service provided by the team makes you feel at home and spoiled as never before. Our stay was at Norwood Bungalow and the experience was so perfect that we can only say a big thank you to the whole team!!!!
• X1356DAraquelp (10/5): probably the best place I've ever been - wonderful surroundings, excellent service, and even better treatment. Totally recommended if you want your experience to be unique.
• barbaran536 (6/5): Mixed Experience at Ceylon Tea Trails - While Ceylon Tea Trails receives many positive reviews, our experience didn't match the high expectations set by its reputation and pricing. Reservations/Booking: The booking process was frustrating and felt disingenuous. I booked Dunkeld estate through a hotel platform, but was switched to Summerville estate with the explanation that "Dunkeld refers to the area" – which isn't accurate. During our stay the tour guide told us Summerville estate is in the Summerville area and not considered Dunkeld. When I requested my confirmed booking of Dunkeld, they wanted additional payment despite low occupancy across all estates. Eventually they honored my original confirmation after a few more debates. The team also pressured for immediate payment on activities weeks in advance, regardless of weather considerations. Location: Beautiful setting among tea plantations surrounding Castlereagh Reservoir. Service: Staff seemed undertrained despite efforts to create experiences. Example: I booked a scheduled our boat tour during heavy rain with zero visibility without staff's suggesting postponement (which I raised and changed). Most disappointing was the signature "tea in bed" experience – despite staying three nights, this was only offered on our last day when we had to decline due to early departure. Food: Hit or miss, mostly underwhelming compared to other Sri Lankan hotels we visited. The afternoon tea was particularly disappointing – we only tried it once and couldn't be bothered any more. Rooms: Traditional colonial style as expected, but all estates suffered from excessive humidity. Linens and furniture felt damp throughout our stay. Dehumidifiers would greatly improve comfort. Staff: While friendly on the surface, interactions felt a little superficial and service lacked thoughtfulness. Some of the staff were also a little passive aggressive, one kept reminding and repeating what he has done for us during the few days we were there (I guess in the hope for tips). Value: Poor value given the premium pricing and service issues. Overall: The tea trail setting is undeniably beautiful, but the property needs significant improvements in service standards and guest care. The aggressive payment policies and unfulfilled signature experiences left us feeling more like transactions than welcomed guests.
• Barbara (5/5): Mixed Experience at Ceylon Tea Trails - - The tea trail setting is undeniably beautiful. - If you enjoy old school colonialism these bungalows may be the answer as they were a step back in time. - Dishonest, aggressive and pushy reservations team, constantly pressuring complete payments for activities/tours months before the trip and without consideration of the weather. - Signature "tea in bed" experience was not mentioned at all and only mentioned on the last day by a new butler (the other was on holiday) and which we had to decline due to early departure (we stayed 3 nights). My friend who stayed in another bungalow same period was also not offered this experience (and she was the only guest in her bungalow). - Food: Hit or miss, and underwhelming compared to other Sri Lankan hotels we visited. The afternoon tea was particularly disappointing we did not even bother after the first day. - While friendly on the surface, interactions felt superficial and service lacked thoughtfulness. One of them was very passive aggressive, he kept reminding and recapping what he had done for us during our stay (for tips I imagine). - Due to the location, all estates suffered from excessive humidity. Linens and furniture felt damp throughout our stay. Dehumidifiers would greatly improve comfort. - The aggressive payment policies and unfulfilled signature experiences left us feeling more like transactions than welcomed guests.
• wombatdavid (10/5): Dunkeld tea factory tour - We did the Dunkeld tea factory tour and loved it. The guide was very interesting and knowledgeable. They do not need tell guests to not go on one road in as it was very challenging for our mini van… the tea to purchase was great value.
• 981kelvinb (10/5): Magical spot - We stayed in Dunkeld for 5 nights & what a location, beautifully located up on a hill overlooking the lake. The bungalow itself was lovely, very comfortable & tastefully furnished. What made the stay even better was the staff, special mention to Chef Ravi who prepared the most sumptuous meals for us & catered to our every wish. Shout out to all bungalow managers too who looked after us & every staff there. Truly a special place. Tranquil & peaceful.
• 229SarahH (10/5): A wonderful experience - The bungalow was like being in a friend's (very lovely) home with a stunning setting on the hillside in the tea plantation with stunning views even in rainy times. Everyone was supremely hospitable and we wish we could have spent longer there. I plan to revisit Sri Lanka with friends in the future, and Tea Trails will definitely be part of our itinerary.
• christiannetan (10/5): Ceylon Tea Trails - Tientsin Bungalow - We stayed at Ceylon Tea Trails in the Tientsin Bungalow. Although the furthest away from the more central activities, it is the oldest of the bungalows and boasts a wonderful charm. It also had a decently sized pool, jacuzzi and spacious lawn areas. Room and Hotel: Beautiful rustic charm, extremely well-appointed rooms and bathroom. Has a lovely verandah for when it's warmer and indoors has a formal dining room, sitting room and pool table room. Service: The service here is outstanding. Everyone was warm, friendly, helpful and so kind. I cannot commend the managers Clement and Nilantha highly enough. On top of this, the bungalow offers a personalised service where the staff pretty much cater to you around the clock. We had Nesha, Lashen and Keseven who made sure our needs were well catered for, and who helped organise activities for us during our stay. Activities: It rained pretty much the whole time we were here, but it didn't stop us from enjoying a lovely hike around the tea fields. We also did a tea tour where Bernard our tour guide gave us a fantastic, informative, and very humourous journey through the history of tea in Sri Lanka. Food: Wow. The food was incredible with both Western and Sri Lankan options. The hotel offers 4 meals a day breakfast, lunch, high tea and dinner, all of which were fantastic. I highly recommend giving the Sri Lankan options a go - we much preferred this! The chef gave us a run down of the proposed menu at the prior meal so we got to preview the deliciousness to follow. The selection of drinks is also extensive with a great selection of cocktails, wines, beers and non alcoholic options.
• gwendoline (9/5): -

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