Best Western Plus Spring Inn & Suites

Location: 353 East Louetta Road, Spring, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Lower bathroom sink
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Queen Room with Two Queen Beds and Kitchenette

  This air-conditioned studio features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Stovetop
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Queen Room with Two Queen Beds - Disability Access/Non-Smoking

  This air-conditioned studio features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Stovetop
  • Coffee machine
  • Linen
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Suite with Sofa Bed - Non Smoking

  This air-conditioned room features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Queen Room with Two Queen Beds - Disability Access

  This air-conditioned room features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Room with Shower Only - Non-Smoking

  This air-conditioned suite features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  1 King Bed

  350 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch LED TV with premium channels

  Food & Drink - Mini-fridge, microwave, and coffee/tea maker

  Sleep - Pillowtop bed and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Free long-distance calls, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Visual fire alarm

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Separate sitting area
  • Free WiFi
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Visual fire alarm
  • Desk chair

• Standard Room, 2 Queen Beds, Accessible, Kitchenette

  2 Queen Beds

  350 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch LED TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Pillowtop bed and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free long-distance calls, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Stovetop
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Freezer
  • Closed captioned TV
  • Accessible bathtub
  • Visual fire alarm
  • Desk chair

• Standard Room, 2 Queen Beds, Accessible, Bathtub

  2 Queen Beds

  301 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch LED TV with premium channels

  Food & Drink - Mini-fridge, microwave, and coffee/tea maker

  Sleep - Pillowtop bed and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free long-distance calls, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Pillowtop mattress
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Accessible bathtub
  • Visual fire alarm
  • Desk chair

• King Room with Walk-In Shower - Mobility Access

  This air-conditioned room features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Queen Room with Two Queen Beds - Non-Smoking

  This air-conditioned room features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Room - Non-Smoking

  This air-conditioned room features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• King Suite with Roll - In Shower - Mobility Access

  This air-conditioned suite features a microwave, refrigerator and flat-screen TV with cable channels. The bathroom comes with a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Carvin (9/5): -
• David (9/5): -
• Pham (10/5): -
• Cassie (1/5): -
• Steve (10/5): - The beds we’re comfortable and room was nice!
• Fiona (6/5): - Major renovations were underway and the elevator did not work
• Janice (8/5): - Being updated and free breakfast Missing towel bar in the shower
• Criss (1/5): -
• Dustin (7/5): Had potential but let your guests know in advance before check-in - I enjoy Best Western + but this one has been going under renovation and should have be notified in advance and potentially offer more discount and many things werent the best. Lots of renovations going on and was told but it was clear at arrival and never told in advance. The sink in bathroom water pressure was literally very minimal to barely drip. The shower head was sooooo low and turned only to the wall so had to manually handle. Also I reserved a 2 bed queen room and the beds definitely were only full size. Breakfast was not pleasant at all. Watery white “eggs”, weird looking sausages sticks and i think french toast sticks. Very watery “oatmeal” and no milk for cereal. BW+ have never disappointed but i definitely would not go back as ill be back in the area next month.
• chris (10/5): I was a pleasure - My daughter and I really enjoyed the breakfast. She lived the biscuits and gravy.
• ayodele (7/5): Okay - N/A
• Erin (8/5): -
• Kelvin (9/5): -
• ZOILA (5/5): - La alberca y el gym No había suficiente desayuno, la máquina donde estaba la harina de los waffles no funcionaba… tuvimos que esperar mucho tiempo para poder prepararnos un waffle porque ya no había de lo demás, queríamos un cereal y no habia leche, cosas. Y el olor en el hotel no era agradable… pienso que es xq todos los pasillos están cubiertos de carpeta,
• Sarah (8/5): It was nice, went to a concert so really i just slept but i slept pretty good - It was nice, room was clean With the room- the bathroom tiles weren’t set fully so they kept moving. It was very subtle but I did almost slip on one. Front desk was helpful when they showed up, but it did take a little bit any time i needed to get something for someone to show up. Wasn’t too long though
• alberto (4/5): Deberia mejorar la atencion menos las de la limpieza - Desayuno flojo y mala atencion Personal de mucamas excelente Admision regular Habitacion confortable Limpieza buena
• Valerie (9/5): I am a satisfied customer - I enjoyed the stay and was comfortable with my stay Traffic
• KyleKathy (8/5): -
• Raven (10/5): -
• Bunteen (10/5): Great location, super friendly staff, and comfortable room, will definitely return - Breakfast was good
• Cynthia (8/5): -
• Cynthia (8/5): Brilliant, peaceful and fun. - The staff was friendly, environment was clean and close to the location I needed to be at, breakfast was good too The tap wasn’t running well and the entrance door stopped working. Also although I am a fan of their breakfast, more options will be exciting.
• Jennie (2/5): For clean stay for a goodnight sleep nooo!! - It was clean!! It was very loud people next door loud didn’t care when I went and complained about it !!could not sleep cause it was so noisy!!
• Analyn (2/5): - I checked in almost 9 pm from the airport tired. I was ready to shower but luckily it’s alway my thing to open the duvet cover all the way to check for critters. Thank God I did there was a colony of red big ants under there and unfortunately I got bit on my toes because I already took my shoes when I got in. Took all my stuff went down stairs and demanded a new room! Worst experience by far!!
• George (8/5): - My only issue with my stay was that the maid service was terrible. We got fresh towels every other day and the trash was not emptied regularly. we had 4 days of trash that built up in the room and bathroom.
• William (10/5): - The room I stayed in did not have a kitchen, but everything was great. Air conditioner worked well bed was very comfortable.
• Doreen (8/5): One night stay. - The room was spacious and very clean, and the air conditioning worked well. Despite being by a busy road it was also very quiet.
• Guillermo (10/5): - Great and friendly service
• Jacqueline (10/5): - Clean room. Working AC. Water pressure was a little low. Staff promptly provided extra towels. The waffle batter dispenser was difficult at times since the nozzle was loose. It could help to have cups of batter already out and ready to go. But the TX-shaped waffles were really good. Overall, we enjoyed our stay!
• Alicia (6/5): - The only issue I had with this stay is there were ants. There was a communication issue. The lady didn’t understand me when I was telling her that ants were in my room. Otherwise it was good.
• Ernest (10/5): - Everything was great.
• Rolando (4/5): - We found under garments in the bathroom I’m assuming from the previous guests. The A/C was not cooling, it was on constantly but room was humid all night. I think the rate was too high for the one night we stayed.
• Edwin (10/5): - Need better eggs for breakfast. The eggs are not real. At least it tastes like it. Overall it was a very good experience.
• Larry T. (8/5): - Okay. Was clean and motel was okay but had very little staff on hand.
• DIANA (10/5): - Very nice room for a good price. Great breakfast. Love the espresso coffee machine.
• Elsa (10/5): - Convenient location. Staff were friendly.
• Lynn (4/5): - Definitely needs an update to building and grounds were not kept up. The building had a very strong musty smell to it even in the room. We could never get the pool doors to unlock with our keycard and then we started to not be able to get into one of the side doors with our keycard. It was very frustrating b cause we seemed to pay extra for having a pool.
• Verified traveler (4/5): - Low water pressure room smelled room too crowded breakfast not too good but coffee was great staff friendly WILL NOT STAY HERE AGAIN
• Clayton (8/5): - Room, location, staff Needs better pillows
• Alicia (6/5): - I enjoyed my stay. Only thing I didn’t like was the fridge was not working properly and there were ants in the room crawling around especially in the restroom.
• Constance (10/5): -
• Constance (10/5): -
• Constance (10/5): -
• Constance (10/5): -
• Constance (10/5): -
• Ralph (8/5): This Best Western is OK but not up to the standards of other Best Western’s - It was close to where I was moving to. I made the reservation because the other Best Western Hotels were nice and clean and had great breakfast The breakfast was not up to the standards of other Best westerns We booked the hotel for three adults. There were only two towels in the room other Best Western’s had four to start with. It is obvious to me that the manager is not trying to run an efficient operation but a cheep one.
• Renee (6/5): - Staff was friendly. Door lock was tricky. Shower was luke warm. Bathroom door was unlevel so didnt open properly. Dim lighting. Very small pillows. Hotel phone didnt work.
• Victor (10/5): - Nice
• Charles (7/5): -
• Doughty (10/5): -
• Ben (8/5): - Room had a little funky smell, but it wasn’t that bad.
• Doreen (10/5): - It was fine Ants inside and out
• Kristy (10/5): - Everything Everything
• Asia (1/5): Horrible - Great location , close to everything we stayed on the third floor and The 1st room we got into had bed bugs , the front desk accommodated us with another room but that room Had ants so we were moved into a third room and that room had ants as well. This hotel has a bug investigation. Housekeeping did not Keep up with making sure we had extra sheets and towels
• Pamela (10/5): Exceptional -
• Debra (10/5): - Great place for price
• Debra (10/5): - Nice people. Nice place to stay
• Nicole (1/5): Very welcoming and comfortable till cuss out. Once she cussed me out infront of people I didn’t want to stay there anymo - I loved how welcoming the general manager was and how MOST of the staff was friendly and understanding I had a service dog! I did not like that the woman Katie came out front and started to cuss me out INFRONT of other people staying there. Then continued to cuss me out inside. She refused to let me go to my room to get more money to pay for room and my service dog was in the room! I used to love this place but now Katie son who works there says he can’t take my payments or reservations anymore, and the woman Katie called me “a fuckin lier” as soon as she thought I was gone. Nope. I stayed around corner just to hear what she had to say. Until Katie AND her son are fired for how I was treated I WILL NOT be returning here. I am going to have to stay in my car with my service pup instead!
• Nicole (1/5): Bad -
• Nicole (1/5): Bad -
• Anneni (7/5): Good -
• Susan (6/5): - Upon arrival it took 40 minutes to check in. The remote control for the TV did not work. Wed morning after having breakfast the key would not open the door. Went to desk The desk made new keys twice which did not work the desk staff had to come up and change the battery on the door lock which wasted 45 minutes of our time. There is cigarette burns in the closet floor. Carpet in the room needs cleaning. The nightstand drawers are glued shot the doorstop in the back of bathroom door has lose screws it has sharp edges which cut the back of my leg. The Sink is lose faucet has no water pressure neither does the shower Elevator light is not working for 3rd floor Mattress next to window has no support it sinks in the center. The pool is full of algae and water was green. The lobby chairs are full of stains and in terrible shape
• Loren (6/5): Anonymous - Rooms smelled stale and musty. They were clean and restocked. There was no internet, not the fault of the hotel, from a widespread outage so there was no television. Additionally without WiFi, cell reception was poor. The staff were friendly. The toilet would only flush at least an hour after the previous person had used it.
• Jennifer (8/5): - The bathroom has been updated with new fixtures and was very clean. The furnishings and carpet are old & worn out, especially the lobby which is the first impression. The staff was very nice.
• Madison (10/5): Very great stay 9/10 - Very nice beds are very comfortable The breakfast could of been bigger
• Renette (9/5): Superb -
• Delaterian (7/5): Good -
• Marith (4/5): - Hotel was clean, no problem with check in…. But there was a lot of noise, people slaming doors, laoud music and talking or fighting
• Clint (6/5): - It’s was decent and clean , had free breakfast..powdered eggs fruit and sausage and also oatmeal . They have a waffle maker as well and a nice espresso machine to make cappuccino and all kinds of stuff . The pool was green and I wouldn’t get in it at the time I stayed end of June 2025 . Workout room was pretty good with machines and plenty of free weights
• Lim (10/5): - Very professional
• Wendy Karlin (2/5): - I’ll start with what was good. The room was clean. First off, I was there for business, so internet was crucial. The internet was spotty at best. Had to use my phone as a hot spot for most of the time. The smoke detector in the room was just wires hanging from the ceiling. The pillows are the size of a throw pillow. They had black electrical tape on the bottom of the elevator button panel. Breakfast which was included was basically cold cereal or a biscuit. I do not recommend staying here.
• Janitchka (10/5): Just a quick weekend visit with my son - Just did a quick drive weekend stay with my son in Houston. Was about 10 minutes from him so worked out perfectly. Staff was courteous, place was clean, the room was spacious, nice lobby area. Didn't make it to breakfast cause the room was comfy.
• Verified traveler (4/5): Not the best. See pros and cons. - Pros +right by Walmart +close to food/retail +free breakfast, fruit, eggs, oatmeal, cereals, waffles, breads, juices, milk +black dude front desk super nice +cleaning ladies nice and attentive +higher ceiling in room than expected Cons -room smelled musty mildew -carpet dirty my baby’s feet were getting grey just waking around barefoot 5 min -saw a cockroach and a roly poly -microwave was rusty inside(asked for a new one and they gave me another way better condition!) -no cribs (even though online it said they had)
• Ansylma (10/5): - The convenience of the location and comfort of the room
• Kristopher (10/5): Exceptional -
• Kristopher (10/5): Exceptional -
• Kristopher (10/5): Exceptional -
• Jessica (8/5): Very good - Front desk had amazing customer service and made the check in process and stay wonderful. N/A
• Heather (10/5): - Good hotel. Disappointed that breakfast didn't start earlier - we stayed due to our daughter playing in a softball tournament. Lots of restaurants and shopping close by
• Amber (10/5): - Clean and breakfast has many options
• Hallie (2/5): - Police cars wet arresting someone in the parking lot, the lady at the front desk is overworked because she puts everyone on hold for long periods of time, promoting breakfast but only cook what they have in stock so you won’t get a full breakfast. Housekeeping never came
• Hector (2/5): - It was a horrible experience and I will never come back to this place. The breakfast was horrible and nothing was replenished after it would finish. This hotel had frogs coming out of the side of the pool area and the key card door machine seem to be outdated as I would have to go and reassign my key cards.
• Yili (8/5): - Sink water flow is very small to the degree that is almost not usable, shower water flow is good. Breakfast option is limited but adequate. There is hot and also cold drinking water available 24 hours a day and that is very convenient. Overall it’s a basic hotel with sensible amenities. We do recommend this hotel.
• Dawn (8/5): - Staff was helpful, room was clean. Housekeeping was great. Was a great location.
• Charbonneau (10/5): Exceptional -
• David (10/5): Coming to Spring, TX? Stay at the Best Western! - I had a great stay while visiting family and friends in North Houston.
• Ansylma (10/5): - I liked the convenience and location.
• May (10/5): Exceptional - The staff was so so nice and courteous. The pool area was so clean. The pillows. The water pressure could have been better.
• Dan (10/5): - We needed an easy place to stay for a graduation. This hotel fit the bill and the staff stood out as friendly and fast.
• Aimee (10/5): Nice room-good price - The front desk was attentive and the room was clean. A couple of things I noticed was that there was no hair dryer or mirror in the room. The only mirror was in the restroom. I also asked for q-tips and they didn’t have any. No biggie, just something I wanted.
• Sandra (10/5): - Very clean!
• Margie (9/5): It was perfect for our quick turn around trip - We didn’t eat breakfast.
• Debra (10/5): Great place to stay - Enjoy this hotel. I have stayed several times for business. Actually I had to book another night even thought I just checked out this morning. Great location, quiet, clean etc.
• Muhammad (10/5): - Great time. Most comfortable bedding. Slept like a baby
• Cheryl (6/5): So what do you want me to do - The first day we were there we just told the housekeeper that she didn’t need to clean the room today but that we just needed new towels and shampoo. That translated to she never made our bed and 1/2 the days we were there we did not get any shampoo or conditioner We needed an ironing board because our room had an iron but no ironing board so I went down to the front desk because neither of our phones were working in the room and the front desk clerk said “what do you want me to do I have a full house. I don’t know what room I could take it from” and that was it. Never helped with the phone or anything. So the next day we went down again to the fro t desk because our phones did not work and he gladly gave us an ironing board but nothing he can do about the phones. Customer service was not that great. He told me the manager would be in tomorrow. I thought I should not have to a third time explain our disappointment with these items and they were never remedied. We go to IAH every year and probably will not be using this hotel again
• Richardson (8/5): Very good -
• Richardson (8/5): Very good -
• Xenia (10/5): - Nice location safe and comfortable
• Jose Dan (8/5): - Breakfast could be better.
• Edith (8/5): - Room was good but my light bulb were flickering and was barely light at the room, food was okay. We love the pool and fitness area, the only problem is the staff the front desk, they are not sociable they didn’t have the kind to tell me where the elevator was or at least how to get to the room, lady at the breakfast area (employee) was more nice than the front desk ppl..

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