Homewood Suites by Hilton Syracuse - Carrier Circle
Location: 6006 Fair Lakes Road, East Syracuse, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Homewood Suites by Hilton Syracuse - Carrier Circle is ideally situated just minutes away from the New York State Thruway and the Syracuse Hancock International Airport, offering easy access for travelers.
Comfortable Accommodation
Each room at the hotel is thoughtfully designed and includes a flat-screen TV with cable channels, providing a cozy retreat after a long day. Some rooms even feature a separate seating area for added comfort.
Great Amenities
Guests can enjoy complimentary shuttle service, a delicious hot breakfast every morning, and an evening social with drinks during weekdays. With attractions like Destiny USA, Syracuse University, and Dinosaur Bar-b-Que nearby, there's plenty to explore during your stay.
Book your stay at Homewood Suites by Hilton Syracuse - Carrier Circle for a convenient and comfortable experience.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Family rooms
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Grocery deliveries
- Wheelchair accessible
- Shared kitchen
- Heated pool
- Public Bath
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Free beach shuttle
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Art gallery on site
- Wine release events
- Reception hall
- Secured parking
- Swimming nearby
- Charcoal grill
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Suite, 1 King Bed, Accessible (Roll In Shower)
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Bathroom grab bars
- Closed captioned TV
- Portable bathtub seat
- Lever door handles
- Wheelchair-width doorways
-
Suite, 2 Queen Beds, Accessible, Non Smoking
2 Queen Beds
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible, Non Smoking (Roll In Shower)
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Bathroom grab bars
- Closed captioned TV
- Portable bathtub seat
- Lever door handles
- Wheelchair-width doorways
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Free Local calls
- Separate sitting area
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 King Bed, Accessible, Non Smoking
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 King Bed, Non Smoking
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
-
Suite, 2 Queen Beds, Non Smoking
2 Queen Beds
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible, Non Smoking
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, single sofa bed, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
-
King Studio Suite - Non-Smoking
The studio is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Stovetop
- Sofa bed
- Privacy curtain
-
King Studio - Mobility and Hearing Access/Non-Smoking
The studio is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Stovetop
- Sofa bed
- Privacy curtain
-
One-Bedroom King Suite - Non-Smoking
The suite is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Stovetop
- Sofa bed
- Privacy curtain
-
King Suite - Mobility and Hearing Access/Non-Smoking
The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Stovetop
- Sofa bed
- Privacy curtain
-
One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
The spacious air-conditioned suite features a TV, a tea and coffee maker, a seating area and heating. The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Stovetop
- Sofa bed
- Privacy curtain
Guest Reviews
- DAVID (9/5): - Well kept suite, Well equipped: fridge,microwave, stove and dishwasher. Comfortable beds. Staff were professional and helpful. Breakfast was adequate. Plenty of parking spots. Suite was understocked, missing few things, which were provided by front desk upon request.
- Lask (10/5): -
- Christopher (9/5): -
- Elizabeth (10/5): Great location very clean wonderful staff. - Very clean convenient to my destination. Wonderful staff. Sink was stopped up in bathroom and the hot and cold water in the bathroom sink was reversed. Hot was cold and visa versa.
- Lindsey (8/5): - The room was great! No hot tub, pool was cold and the lady at breakfast wasnt too friendly. But nothing big.
- Marlene (9/5): -
- Julie (10/5): - Very clean
- Alexandria (1/5): - They closed the pool due to all the athletes staying over the weekend but that’s why we booked this hotel. Very disappointing, I’ll stay someplace where we can swim next year.
- Kattie (1/5): - Nothing When arrived found out pool was closed for the whole day. One of the beds had hair in the sheets. Asked for them to change sheets, never seen anyone waited around d over 20 mins. Bathroom had hair on door. Dresser in bedroom had food crums all in the drawers. You could everything that was going on in the halls to loud of a place. The elevator on 3rd floor one was not working I got in door shut and wouldn't move so I had to push all buttons to get off. I told the lady and she said her sign fell down she went to put sign up she hung it on wall. Took over 5 mins to get a elevator to get off the floor. Very icky place.
- T2345Dab (6/5): Kind staff, but pool closures and broken ice machines hurt long-term family stay. Not ideal for families. - To start, my family and I have been staying at this hotel for nearly two months due to a house fire. We’ve been doing our best to navigate an already difficult situation, and while we’re grateful to have a place to stay, our experience has left us with mixed feelings. First, I truly want to recognize three front desk staff members who have been absolutely amazing. They have gone above and beyond to be kind, generous, and helpful during our stay. Their positivity and compassion have genuinely made a difference for us during a very stressful time, and they are the reason many days here have felt manageable. That said, there have been ongoing issues that have been extremely disappointing. Since the first week of January 2026, we’ve repeatedly been told by the general manager that the pool would be ready “tomorrow,” “next week,” or that it was just waiting on health department or corporate approval. Unfortunately, weeks have continued to pass with the pool still unavailable. Staying here long-term with two children under 10, this has been especially frustrating. They’ve been so disappointed not being able to swim at the hotel where we are living temporarily. Instead, we’ve had to pack up and walk to a neighboring hotel to use their pool, which is inconvenient and uncomfortable, especially in the winter. I have interacted with the current GM several times, and he has always been kind and transparent about the situation. I do appreciate that. However, the repeated timeline changes and lack of resolution have been frustrating, and it seems like this situation stems from issues prior to his time. Another ongoing issue has been the ice machines. Nearly every machine on multiple floors has been out of order at different times, requiring resets or maintenance. As a guest, it’s frustrating to search floor after floor just to find ice, often without success. The only consistently working machine appears to be in a staff-only area, which obviously isn’t accessible to guests. Given our experience, I would not recommend this hotel for long-term stays, especially for families with young children. While some staff members have been exceptional, the ongoing maintenance and amenity issues have made an already challenging season of life even more difficult.
- Margaret (9/5): Nice hotel - Breakfast was good Sink in the kitchen drained slowly
- Ainhoa (10/5): -
- Rogers (10/5): -
- Zachary (10/5): - The continental breakfast was above par. Overnight oats and chia seed cups in addition to eggs and sausage.
- William (10/5): -
- Karen (10/5): -
- Kevin (8/5): -
- Anthony (8/5): -
- Margaret (10/5): Nice place - Quiet No food nearby
- Daily (8/5): - The room is clean, and Melissa at the desk is very helpful makes the check-in smooth. The only complain I have is I find out the day of check-in that the pool is not operating. The kids and my husband are so disappointed!
- Nicole (10/5): -
- Samantha (2/5): - i didnt get whatg i paid for, staff Emily was ruled as hell towards us
- John (10/5): - Spacious rooms. The hotel was easy to access on and off I90.
- Buse (10/5): - Staff were very kind and friendly. Overall very clean hotel with a great breakfast buffet
- Terri (8/5): - Comfortable bed, great amenities. The toilet seat was broke. It took me awhile to get hot water in the bathroom sink before I realized the faucets were backwards. There was a small amount of trash in the kitchen trash can when we first arrived.
- Joey (6/5): - Floors in room sticky .. shower was not clean items in the shower rusted . Other than that ok
- Margaret (10/5): - Easy check in and check out
- Danielle (10/5): - Rooms are fantastic and very clean
- Ahmad (10/5): - Good
- Peter (8/5): Perfect - Everything
- Allison (10/5): - I liked the kitchenette in the hotel room. I had to do an IVF cycle where I flew in from out of state. It was perfect for refrigerating my medications. The hotel nearby has a restaurant and bar that you can walk to if you don’t have a vehicle or feel like going far to dine-in for food. Also, the complementary waters and fruit was nice to have by the front desk.
- Betty J (10/5): - Clean, Guest services and nteajfast
- Nancy (10/5): Friendly and accommodating staff.clean room love the shampoo and conditioner. very good breakfast - Clean. Convenient to all thing.
- Lindsay (8/5): - Good
- A7189RRjessicas (6/5): Adequate - Stayed at this location for 2 nights to visit friends nearby. It’s in an industrial area. We got the sense that this Homewood Suites catered to long term renters utilizing the I businesses in the area. The accommodation was fine, we’ve stayed at cleaner places in the Hilton family but it was satisfactory, most of the staff we encountered were indifferent. They got their job done but weren’t eager to engage. The breakfast had the same offerings both weekend days of our stay: scrambled eggs, breakfast potatoes, flour tortillas, sausage (links Saturday, patties Sunday) and pork for breakfast burritos accompanied by all the fixings. There was also chia seed pudding, overnight oats, waffles, fruit and nice selection of milk substitutes. I was a bit put off that they don’t offer 24/7 hot beverages. I was glad that they used substantial Chinet plates but not pleased with the single use plastic utensils that are in a plastic bag with a napkin and salt/pepper products. I only needed a fork! There is china and glassware in the cabinets. I was tempted to help myself but they were not offered as an option for eating breakfast. I also noted that there were zero waste dispensers in the shower with shampoo/conditioner but the shower gel was missing. Our shower lagged in draining but we managed for 2 mornings. Keeping in mind that the typical travelers using this hotel are long term business travelers, I feel that my review would meet their needs. I would stay here again with the understanding of what to expect.
- Cynthia (10/5): - The room and breakfast were great and the staff was awesome! Forgot to tell the front desk that the TV in the bedroom didn't work, tho.
- Peter (6/5): - Unfortunately, the room had numerous maintenance and functional issues that detracted from a positive experience.
- Darleen (10/5): - It was very clean and nice. There are several amenities here that we didnt even use that most hotels do not offer. The property was well maintained.
- Stephanie (10/5): - Enjoyed the friendly staff and the location was close to everything that I needed. Overall this hotel made me feel right at home.
- Simon (8/5): - serviceable
- Dan (8/5): Very good -
- Doug (7/5): Good -
- Lawrence (10/5): Family of three (with probably 10 rooms in total for wedding) and no negative issues whatsoever! - Very clean, comfortable. Pretty decent pool and amenities. Efficient and polite service. An exhaust fan in the bathroom / shower would be a good option.
- Kristin (10/5): - Loved the stay very comfortable
- Verified traveler (8/5): - Nice hotel, Expensive for graduation weekend but that is typical. The staff was very friendly and breakfast was great.
- bennett (10/5): - Great property!
- Tonya (8/5): - Pool needs attention, really cloudy
- Wayne (9/5): Superb - Location to university
- Daniel (10/5): - Nice place to stay, good amenities
- Christina (6/5): - The check in was a little rough-and the receipt has the wrong address for me as well. Don’t k ow how that would happen. Like REALLYwrong-I live in New York on East street and this had my name with an address in Las Vegas Nevada
- KARL (10/5): - great room, very clean
- brian (10/5): - Good living
- James (10/5): - A lot of construction going on during my stay.
- Amber (10/5): Cute and comfy - The room was very spacious and offered a home away from home feel with a whole kitchen set up. The bathroom was small
- Autumn (5/5): Passable - Clean and staff was friendly Pool was dirty breakfast was not that good waited so long for waffle mix (was empty) that we just ended up leaving without and getting breakfast on the way home
- Patricia (4/5): - We got a phone call the morning of our first Night stay to tell us our Room was not available anymore for our stay. So instead of having a suites for a family of 6 with a full kitchen, we were offered two non-connected bedroom with 1 bed each. For 6 persons, we had to Buy inflatable matresses to fit us all. Those two rooms were even more expensive than what we should have paid for less. We had to split our family over two bedrooms and had no kitchen for cooking. Never again we will book either at this hotel nor with Expedia.
- Verified traveler (4/5): - Hotel is under reservation and did not tell us until we were checking in. The whole hotel reaked of chemicals. The night front desk person was rude. We had to go to hotel next door to use the pool, was limited to 30 minutes but another family that was in there way longer than 30 minutes was never told to leave.
- Jeff (6/5): - I was attending a funeral, I needed a hotel for a few days. Room was very nice with a full kitchen. Breakfast on the other hand was very disappointing. Powdered eggs and unappealing meats. Carpeting was dirty, and mop buckets and utility carts left in the halls. Kitchen staff was eating leftovers in the darkened breakfast area. No coffee or water left. 3 stars
- Amanda (8/5): - The hotel was very nice inside, as it's been recently renovated. I also very much appreciated the GrubHub coupon we received as guests. The disappointing part was that the heater on the pool was broken so it was not usable, and I was traveling with my two young children and had specifically chosen that hotel for the pool.
- JaneMarie (10/5): - good
- Melinda (9/5): Superb -
- Brandon (2/5): - Gym closed, pool closed, none of the complimentary beverages or snacks available.
- brandy (10/5): - Very nice
- Thomas (9/5): Superb -
- Kappelkr (2/5): Awful!! No amenities as advertised and no clean towels! - Absolutely awful. We are here now (February 2025) and I wish we could cancel. Do NOT book here. Gym is closed, pool you need to walk outside (in the winter!!) to get to! I said we should have been notified and staff said they aren’t required to tell us when amenities aren’t open. I said we pay for the amenities! Tonight I went to get clean towels because I learned when we got back today they don’t clean rooms every day - was NOT told this at check in. NO clean towels. At all. Was told they would have them around 8 or 9 am when laundry person came in! I said we need to leave for day by then and our towels are in a co pile in the bedroom. Nothing they can do, no clean towels. Mold on our shower curtain. Only 2 pieces of silverware per type, one spoon for mixing - not at all a true suite. Stay at any other hotel! Not here!! We picked this one because seemed a bit more modern based on pictures but it is not!!
- Nicole (6/5): - Room was clean and comfortable. Pool was not accessible in the hotel, we had to go outside to reach it, then it was dirty and freezing. No conditioner in the shower, housekeeping was still in the room when we were checked in so we got to sit in the lobby and wait. Overall a fine experience just a lot of inconveniences.
- Zesky (9/5): Superb -
- Anissa (10/5): Amazing - Everything Nothing
- Thomas (10/5): - We had a great time & the hotel was very nice. I wish there was dish soap and paper towels in the kitchen.
- Christy (10/5): Exceptional -
- Naomi (10/5): - very good hotel
- Cynthia (8/5): - Very much like the suite layout. Comfortable space however aparebty in the room renovation no one hooked up the second radiator to work and two switches in the kithcen didnt activate any lighting that seema should have been there. Comfortale layout, Comfortable bed and great accesible bath wich was needed.
- Jeffrey (4/5): - Our main door to our room would not latch closed and could be opened with a stiff push (security issue), breakfast staff was so behind we didn’t get anything to eat because there were so many people they couldn’t keep up, even with just coffee, room was in disrepair and dirty, spoke with front desk staff at checkout (only time we saw staff at the desk) about the issues and was told we would receive compensation or points for our inconvenience and nothing ever came of it
- Tiffany (10/5): Great weekend get away - The rooms were spacious and clean. The grounds were welcoming. Looking forward to going back in the summer, the patio was beautiful even in winter. Difficult to find with so many hotels in that location.
- Willis (6/5): Overall not bad for the price but not overly impressed with cleanliness/ facilities - Staff friendly pool was open. Celling above pool was in need of repair. Room was very dry with loud heating / cooling system
- Haggai (10/5): - Excellent property with very friendly and knowledgeable staff
- charles benjamin (2/5): - Nothing special
- Ana (8/5): - Good hotel, friendly staff
- Robert (10/5): - Very quiet, comfortable and spacious. Perfect for our travels.
- Jennifer (6/5): - The breakfast and room
- Kayla (10/5): Exceptional -
- Delta (4/5): - The pool had what I can only call a “skim layer” on it. From desk said it was a busy weekend and lots of kids not showering before entering causes it. We had a 12 checkout but as we were changing in our room at 10:45 housekeeping unlocked the door without knocking and came in. We called out and they excused them selfs and back out. Front desk said, sorry but no explanation on why they just walked in to our room. Not a great stay at all. The attendant at check in was pleasant. The apples at breakfast on our last day were wrapped in plastic wrap. I grab one to take to our room, unwrapped it and it was rotten. Stayed in Syracuse many times, first time at this hotel but left with a very bad experience, didn’t get to go into the pool.
- Melanie (6/5): - Our room was very spacious and more than enough room for the three of us. The hotel was nice and the breakfasts were great. However, one of the main reasons I chose this location was for the pool. My 4 year old loves to swim so we wanted to swim everyday of our three day stay. Unfortunately the pool was FREEZING. We attempted to swim one day and my daughters teeth started to chatter. When I spoke to the front desk they advised that the pool was 80 degrees, which was clearly false. They was a tarp over the ceiling in the pool which suggested to me that the dehumidification unit was broken, likely the reason the water was cold. When I brought this up with Melissa she brushed me off. I wasn't pleased with her reaction to the situation, basically suggesting I was off my rocker. I let it go but if you are planning on using the pool here make sure to check with them that they have fixed all their issues.
- Christian (10/5): - Great service by the front desk, breakfast, and cleaning staff.
- Adrianne (10/5): - The breakfast had great variety for various dietary needs.
- Bolger (4/5): Staff was great but overall hotel needed a facelift rooms were tired and needed a paint job and new - Front desk staff Very loud guests …breakfast was chaotic
- Ricardo (2/5): - I tried to cancel this reservation and have been unable to teach anyone at Expedia. Please contact me at 845.443.3374
- Nicole (10/5): - We only stayed for one night to attend a wedding nearby and it was lovely. The staff was friendly and the whole property looked wonderful. My husband and I both agreed we would stay there again.
- Kiera (10/5): Best staycation a Barbie could ask for! - Staff was nice and facilities were phenomenal. No complaints.
- Candi (10/5): Great property, customer service and value! - Our positive experience started with check in. The gentleman working reception (wish I remembered his name as I would give him a shout out) was super professional, helpful, and customer focused. Facilities are clean and modern. Location very convenient for travelers. Breakfast buffet was excellent. N/a
- James J. (4/5): - The carpet in the room was filthy and a dirty towel was left in the bathroom by the housekeeping staff. Very disappointing.
- Megan (6/5): Pleasant -
- Patton (7/5): It was expensive - Clean and spacious The pool was disappointing.
- Joan (10/5): Best customer service - Paul is who checked us in and even though the room was not ready until almost 5:00 pm he remained professional, empathetic and offered water and juices to drink
- Verified traveler (8/5): - Couch had a smell. Toilet paper holder was broke on one side. Floor behind bathroom door was dirty. Something dried on wall in bathroom. Overall was ok but definitely needs an update and cleaned better. View out the window was a roof with weeds
- Madeline (10/5): - Beyond the best rating I could give. I’ve never stayed somewhere so clean and friendly ❤️
- Robert (8/5): Syracuse Family Weekend… good option - Clean and a good breakfast Rooms are a bit rundown.
- Andres (10/5): - Great stay with clean facilities and good breakfast
- Edgardo (8/5): Awesome - Everything No comments
- Alicja (10/5): - N/a
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