Singita Classy Boutique Hotel
Location: 16H Duong Thanh Street, Hoan Kiem District, Hanoi, 10000, Hanoi, VN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Stunning Views and Convenient Amenities
Take in the breathtaking views from the terrace and garden while enjoying complimentary wireless internet access. For added convenience, make use of concierge services and stay entertained with the television in the common area.
Exceptional Dining and Services
Indulge in sumptuous Vietnamese cuisine at Swan, or opt for the coffee shop/cafe and room service. Don't miss the chance to explore the city with bicycle tour information or the area shuttle.
Luxurious Accommodations and Nearby Attractions
Unwind in one of the individually decorated guestrooms with Smart televisions and designer toiletries. With a prime location in Hanoi's Old Quarter, explore nearby attractions such as St. Joseph's Cathedral and Hoan Kiem Lake.
Book now for an unforgettable stay at Singita Classy Boutique Hotel!
Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Boat tours nearby
- Health or beauty spa nearby
- Proposal/romance packages available
- Newspapers in lobby (surcharge)
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Elevator
- ATM/banking
- Kayaking nearby
- Breakfast available (surcharge)
- Television in common areas
- Scooter/moped rentals nearby
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Braille or raised signage
- Area shuttle (surcharge)
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Boat tours nearby
- Newspapers in lobby (surcharge)
- Proposal/romance packages available
- Health or beauty spa nearby
- Visual alarms in hallways
- Handrails in stairways
- Secured bicycle storage
- Bicycle parking available
- Bicycle cleaning area
- Coworking spaces
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Premium Twin Room with Balcony - City View
2 Twin Beds
213-sq-foot individually decorated room, balcony with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Grab bar in shower, wheelchair accessible, low-height door lock, shower grab bar height (inches): 31, hardwood flooring in room, tile flooring in room, wheelchair-width doorways, wheelchair-accessible doorway width (inches): 29, roll-in shower width (inches): 39, roll-in shower, and hand-held showerhead
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Family Room with Balcony - Patio View
2 Double Beds OR 1 Double Bed and 2 Twin Beds
427-sq-foot individually decorated room, located on the ground floor, balcony with courtyard views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Shower grab bar height (inches): 31, wheelchair-accessible doorway width (inches): 29, roll-in shower width (inches): 39, wheelchair accessible, low-height door lock, grab bar in shower, roll-in shower, wheelchair-width doorways, hardwood flooring in room, tile flooring in room, and hand-held showerhead
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Desk chair
-
Family Room with Window - Bath
2 Double Beds OR 1 Double Bed and 2 Twin Beds
427-sq-foot room, located on the ground floor, courtyard views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Shower grab bar height (inches): 31, wheelchair-accessible doorway width (inches): 29, roll-in shower width (inches): 39, wheelchair accessible, low-height door lock, grab bar in shower, roll-in shower, wheelchair-width doorways, hardwood flooring in room, tile flooring in room, and hand-held showerhead
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Desk chair
-
Deluxe Double with Window - Patio View
1 Queen Bed
178-sq-foot room with courtyard views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, phone, and highchair; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Hand-held showerhead, low-height door lock, roll-in shower, tile flooring in room, wheelchair-accessible doorway width (inches): 29, roll-in shower width (inches): 39, shower grab bar height (inches): 31, wheelchair accessible, grab bar in shower, hardwood flooring in room, and wheelchair-width doorways
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Connecting Room with Balcony - City View
2 Double Beds OR 1 Double Bed and 2 Twin Beds
747-sq-foot individually decorated room, balcony with city views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Shower grab bar height (inches): 31, wheelchair-accessible doorway width (inches): 29, roll-in shower width (inches): 39, wheelchair accessible, low-height door lock, grab bar in shower, roll-in shower, wheelchair-width doorways, hardwood flooring in room, tile flooring in room, and hand-held showerhead
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Connecting rooms available
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Queen Studio Suite Room with Balcony - Patio View
1 Double Bed
498-sq-foot individually furnished room, located on the ground floor, balcony/patio with courtyard views
Layout - Dining area and sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Kitchenette with stovetop, cookware/dishware, electric kettle, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Wheelchair accessible, roll-in shower width (inches): 39, wheelchair-width doorways, low-height door lock, wheelchair-accessible doorway width (inches): 29, tile flooring in room, shower grab bar height (inches): 31, hardwood flooring in room, roll-in shower, hand-held showerhead, and grab bar in shower
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Deck or patio
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Desk chair
-
Premium Double Room with Balcony - City View
1 Double Bed OR 2 Twin Beds
213-sq-foot individually decorated room, balcony with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Wheelchair accessible, roll-in shower width (inches): 39, wheelchair-width doorways, low-height door lock, wheelchair-accessible doorway width (inches): 29, tile flooring in room, shower grab bar height (inches): 31, hardwood flooring in room, roll-in shower, hand-held showerhead, and grab bar in shower
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Junior Suite Double Room with Balcony - City View
1 King Bed
356-sq-foot individually decorated room, balcony/patio with city views
Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 32-inch Smart TV with cable channels and Netflix
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, laptop-compatible safe, and phone
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Wheelchair accessible, roll-in shower width (inches): 39, wheelchair-width doorways, low-height door lock, wheelchair-accessible doorway width (inches): 29, tile flooring in room, shower grab bar height (inches): 31, hardwood flooring in room, roll-in shower, hand-held showerhead, and grab bar in shower
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Hand-held showerhead
- Shower grab bar
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
Guest Reviews
- lien (10/5): - Entrance to hotel not very pleasant
- Huong (10/5): - The staff was very accommodating.
- Tamara (4/5): - This hotel is in desperate need of a renovation. The staff were lovely and try their best to make you feel welcome however the condition of the rooms is quite poor. The bathrooms in particular are mouldy and difficult to use as the entire floor gets wet so you have to dress in the bedroom. We had a connecting room, 1 bed was very comfortable but the other was rock hard. Location was great though, walking distance from night market and lake but still surprisingly quiet.
- Andrzej (10/5): - 10/10
- Margit (10/5): - Very nice hotel in a pretty area of town traffic is the worst of any place we went to hanoi has to do something with those scooters running and parking everywhere the only thing i absolutely hate there
- Margit (10/5): - Like the hotel don't like the city at all
- Candy (4/5): - Rather disappointed in this hotel in the Old Quarter, thank goodness it was just one night. When I see mould in the shower, that pretty much says it for me. It was $48 a night here, which can get you into an immaculate 4-star hotel in DaNang.
- George (10/5): - I cannot speak highly enough of the staff that work at the Sangita classy boutique hotel. From the moment we arrived we were treated above and beyond my expectations. We landed in Hanoi very early and got to the hotel well before check-in time, but the amazing Chloe managed to get us into our room many hours earlier than booked for no extra charge. All the staff were lovely and nothing was ever a bother for them. The boys working the breakfast made our eggs every day perfectly and always with a smile. The reception crew were more than happy to always assist with directions and recommendations. The hotel itself is in a fantastically positioned spot in the old quarter, close enough to walk to everything and in an area that all tours from Hanoi will be happy to pick you up from right at the front door. The hotel itself is small and boutique, comfortable beds, warm showers, complimentary drinking water bottles each day, and lots of food options literally outside the hotel. I happily recommend the Singita and would definitely book there again next time we are in Hanoi.
- Heiko (8/5): - Entspricht in keinster Art und Weise den guten Bewertungen. Eingang unscheinbar in einer Seitengasse.....Zimmer und vor allem, das Bad stinken (Abfluss Gully kommt hoch); Licht in der Dusche flackert und geht aus, Wasserdruck Dusche gering; Schimmel an Fugen und Ecken; Zimmer abgewohnt; keine Notausgänge (Strickleiter im Schrank); mehr als hellhörig = Dauer Krach; Licht vom Flur kommt ins Zimmer
- Rephael (4/5): - The hotel needs serious cleaning and care. The bathroom of our room was beyond dirty, the mattress felt like a plank of wood, it doesn’t look at all like the picture and the breakfast was not good.
- Margit (10/5): - Very nice kind of in a private little
- Rinna (10/5): - Good
- Robyn (10/5): Excellent customer service! - Nice hotel. Good location and excellent customer service! Very comfortable bed. Surprisingly quiet at night given that located in busy area of the Old Quarter. The only downside was that the bathroom could have been cleaner.
- Robyn (10/5): Great location! - Great central location. Very friendly staff. Relatively quiet at night. There were minor issues with the shower's cleanliness, but overall a great stay.
- Jeff (10/5): Wonderful staff and nice hotel! - Great location, set back from road so it was quiet. Staff were so helpful, friendly and accommodating! They made my time in Hanoi so enjoyable.
- Hyeran (6/5): - This hotel is in a terrific location. For the price that they charge, the property may use some updating because it is rundown. The hotel room does not resemble the pictures that are posted on Expedia very much. That might be the case for the majority of the hotels I stayed at in Vietnam, not just this one. When we initially arrived, the hotel staff was fantastic, and he gave us wonderful choices for nearby restaurants.
- Hung (6/5): Good location close to famous eateries. - Good value based on its location close to the old quarter. Walking distance to many famous good eateries, especially with the two Chả Cá Thăng Long restaurants on the same street. The room's air con can be set to heating mode, which is useful during the cold winters in Hanoi. It's off the main street, so you won't have to deal with the noise from the traffic. Rooms are small and not very well maintained, but at least they're clean and safe. You get what you pay for.
- Verified traveler (6/5): Good location & staff but needs a deep cleaning - The hotel staff were fantastic and the bed was clean. The rest of the hotel needs a major cleaning. Beautiful tile in the bathroom but full of back mould and around the sink has not been cleaned in a very long time. Dust, dirt and cobwebs throughout the room. If the hotel gave the rooms a deep clean (even once) it would be a good place. For the price, I would have expected it to be cleaner. I would try a different hotel next time in Hanoi.
- Carmen (6/5): - The place is old. Light at corridor is unfixable. Access to room is only via Key and you need to struggle quite a bit to open the door. Breakfast area is tiny and offer limited variety of western food. No vietnamese food at all. Safe in room doesnt work so has to go and collect a master key to unlock so you do not feel things kept inside is safe anymore. Toilet smells at night. Only good point is location. Conveniently located near market and has a nice desert place just outside the hotel.
- David (10/5): - Excellent stay right near train and amongst everything
- Henry (6/5): - Good location
- JONG (8/5): - It was a bit run down but well kept, the room was spacious, breakfast was basic but solid, in consideration of that it was in old quarters where buildings are mostly old, it was quite reasonable, relatively quiet, any short fall was made up by the excellent service of the staff, especially Cloe was extremely helpful and welcoming
- Kurt (10/5): - Nc
- Glen (6/5): Great room with the WORST neighbours - The bedroom was amazing, a really huge room with lots of space to unpack. A massive bed that was really comfortable with good quality bedding The bathroom needed a little TLC and some attention, but was still good The staff were incredible and really friendly. They helped me with 2 additional bookings which I needed and made sure I had everything I needed, even a good Bahn Mi recommendation when we arrived It’s in a really good location, well situated for the old town and other attractions I feel bad leaving a low star review because of all of the above, but what really let it down was the neighbours. On our last night from 11pm until gone 4am they had someone clearing bricks and debris, dropping into a pickup truck and it was the most miserable noise ever. It made sleep impossible which made our last night staying there pointless. It was a disappointing end to what could have been a perfect stag
- Kevin Joji (8/5): - Jojitojii Travel Influencer Review Youtube | Instragram | Tiktok Video of room will be available on my social media platforms once posted Breakdown Cleanliness: 6.5/10 Aroma: 6/10 Service: 10/10 Hotel Quality: 6.5/10 Photo Accuracy: 8/10 Review: I checked in late at 1:30am and had no issues checking in at all, I know that there are some scams going around Vietnam where the hotel is fake and once you arrive the hotel will be shut down. I verify that this is a real hotel. The hotel lost some points as when I first checked in I was put into a really old room, there was water stains and very old damage stains all over the washroom. The tv kept shutting off, and it was slightly hard to bare. The next morning I asked the desk to please tell housekeeping to just focus on the washroom as it is very dirty, I asked very nicely. When I got back to the hotel later in the day they apologized as I was just put into an old room and the stains cannot be removed, they switched me into a much better room and that made me happy. It was nice that I didnt have to ask for a new room. The service was impeccable, english was good, was always making sure that I was taken care of. Housekeeping was consistant of cleaning my room everyday and filling my tray with free water and snacks. And my new room was actually fairly clean and renovated so I was happy. Overall I would recommend this stay if you were put into their newer rooms, I really indulged in the free snacks and coffee. Good Stay
- Fadila (10/5): - Really lovely and helpful staff. The room was nice and the hotel is quite close to train street
- Ken (8/5): Old quarter - This was a great hotel and very friendly staff I would highly recommend this property.
- Karen (10/5): Great wee hotel with lovely staff - Spending one night in Hanoi and we’re lucky to find this wee place just up a side street in the old quarter. Check in was easy and efficient with great staff. Room is spotless with a really comfortable bed and good shower.
- Sedge (6/5): - we confirmed a late check in was available (between 3am-4am) but the attendant was asleep when we arrived, we were able to wake him up from knocking on the locked door. Otherwise a clean place with a comfortable bed and good location, kind staff in the morning.
- Abigail (10/5): - Amazing
- Yong (10/5): - The staff is really helpful. Clean and quiet hotel just outside the old quarter area .
- BENJAMIN DELAS PENAS (10/5): - N/A
- Anthony (10/5): - Friendly catering staff, close to everywhere you want to go.
- Rolando A Dela (8/5): - It’s ok
- Timothy (10/5): Great location and friendly staff - Great staff, very helpful and kind.
- xun (10/5): - Good property , staff are friendly,
- Verified traveler (10/5): - Right in the heart of Hanoi old town but just back off the street so nice and quiet. Staff were lovely from start to finish, welcoming us and helping us with getting buses etc booked for our trip! Always good to have helpful staff with good local knowledge!
- Verified traveler (10/5): Excellent Stay! - The staff, especially the lady at the morning reception, was kind, hospitable, and helpful. The room was clean, the towels were fresh, the AC worked perfectly, and there were many electrical sockets. Four pillows were provided. Thank you for upgrading us to a room with a balcony and allowing an early check-in after lunch. Upon checking out, we discovered there was also a lobby shower room, which was perfect for freshening up before our evening departure to Sapa for an overnight bus trip. The location is within the Old Quarter and walkable to St. Joseph's Cathedral, Beer Street, Café Giang, and the lake.
- Matthew (10/5): - This hotel is incredible it has a alot of character and the veiws are breath taking. But impressive is the staff and the service and cheer they provide. Everyone who works here feom the front desk to the security to cleaning are all amazing and warm and welcoming and really helped make mw feel at home. They went above and beyond for me to understand and enjoy Hanoi. Because of them i would certainly come back.
- helen (8/5): - Outside of main door is in reconstruction. So messy, noisy when walk out of the door.
- PhongHK (2/5): A small 2-star hotel with more than 20 rooms claims to be 4-star on Agoda to deceive customers - A small 2-star hotel with more than 20 rooms claims to be 4-star on Agoda to deceive customers. When I arrived and saw that this was not a 2-star hotel, I decided not to stay and asked to cancel my booking, but the hotel manager still insisted on not canceling to get my money. I had to book another hotel that night and was extremely upset with the above deception!!
- RAJEN (10/5): - Good
- John (8/5): - Great Center point to explor the city. Great accomodations and resourceful staffs.
- Anna (10/5): - The staff was so pleasant and kind. They helped us with every need, and getting around the city was easy with their recommendations. The room was nice and big, with a comfy bed.
- TYRONE (10/5): - A decent budget hotel held together by very helpful and personable staff. Good location to explore Old Quarters and being on a less busy street is quiet enough for a good night's rest.
- RYAN (2/5): - I booked this hotel for 1 night for 3 adults - paid extra for the 3rd adult, expecting the room would fit 3 adults if the hotel & Expedia allowed for this add on to our booking. When we arrived at the hotel the receptionist informed us that we would not fit into the room as the room only had 2 twin beds and not enough room for an additional bed or even a cot. We explained this would not work as we needed a place for 3 adults as booked. The receptionist agreed that this room would not work for 3 adults, so she offered us a king bed room to share between the 3 of us. We were forced to find accommodation elsewhere so we requested a refund. The receptionist said that she could not issue us a refund because the booking was a non-refundable. We explained that we understood this at the time of booking but under the circumstances of the hotel not being able to provide us with what we booked and paid for - the hotel could and should arrange a full refund. The receptionist agreed and said she would contact her manager to discuss our request and asked me to contact Expedia to start the process. When I contacted Expedia while still in the hotel lobby, Expedia informed me that the manager refused to issue a refund because the hotel claimed that the room we booked was big enough for 3 adults, which it was not. The photos do not reflect the hotel. It is down a dirty back alley off the main street and the rooms and building were very dirty. The ceiling was leaking in the main lobby.
- Michael (10/5): Great breakfast, staff, and location in Old Quater - We stayed for 4 nights and really enjoyed this hotel. The staff was very friendly and attentive. The included breakfast was very tasty and a great way to start each day (unfortunately we couldn't sit outside on the rooftop due to rain and cold). The room itself was fine but rather small (expected for Old Quarter in Hanoi). The hotel is in a good location within the Old Quarter, very walkable to restaurants and attractions.
- Jonathan (10/5): - A very lovely cosy room. Staff were very friendly. The rooftop breakfast was a highlight and included a small buffet as well as made to order eggs and Pho. Bed is very comfortable. Location was great just off the very busy touristy area.
- Matteo (10/5): - All was great and staff exceptionally caring
- Paris (10/5): - The hotel is tucked in an alley but is findable if the driver is acknowledged of the area. Full of dining options. Walkable to Hoan Kiem lake and other attractions. Hotel staffs are well trained and are very accommodating. They also provide a sheet containing tips for foreigner (super helpful!). The hotel isn't the most luxurious but a good place to stay in Hanoi. I would come back next time.
- Tom (6/5): - Friendly staffs and convenient location. The place is a bit old, which is to be expected.
- David (8/5): - Location was great, friendly and helpful staff!
- Jan (4/5): Dirty rooms in dirty hotel - Hotel is in good locality, in the middle of Old Quarter. That also means that the hotel is old and dirty. The electricity didn’t work for almost one hour.
- Homboé (8/5): - The place is very well located. And you can visit all the old quarter easily.
- sarah (8/5): - Great location to enjoy plenty of cafes, walk ability to city sites.
- 649RobS (10/5): Would certainly stay here again! - I really enjoyed my time at the Singita. I had a lovely, clean, quiet room with a comfortable bed and good aircon and a cute little balcony on the 7th floor. The hotel is brilliantly located near good bars and restaurants. Breakfast was fairly basic, but fine - they make a nice omelette. Great value for money. Best of all was the exceedingly friendly and helpful staff. I'd love to come back.
- Huey (2/5): - We checked in this hotel around noon and realized that the door was able to access freely without key from outside even I dead locked it from inside. I Immediately informed to manager and he acknowledged it but delay until midnight but still could not resolve it and was not helping me to exchange to another room nor finding another hotel for us. So we had to order another hotel at midnight during that night and did not stay in that hotel. The next few days, I called Expedia and asked for refund but Expedia personal said that Singita hotel manager acknowledged the issue but the owner of the hotel did not response back for the refund requested. Expedia personal did tried for 3 times and waited for about 1 week but still no response. Bottom line, I would not recommend this hotel to anyone at all. The customers service is so bad that you would void to stay there at all costs
- Vuong-MTL (6/5): Did not meet my expectations. - My first time visiting Hanoi, I stayed at Singita Classic Hotel for 5 days. It could have been a pleasant stay for me, but it wasn't. I booked a room with a balcony, but it turned out to be a standing balcony, and smoking wasn't allowed on the balcony. Breakfast was very limited and repetitive, with only Vietnamese channels on TV. Now when you have jet lag and you can't sleep at night, a TV with cable channels can be essential and helpful, otherwise the night can be painfully long. On a positive note, housekeeping did a wonderful daily job, staff are courteous and pleasant, room is nice and clean.
- Darryn_Tan (2/5): The whole hotel has no water for the whole evening and staff has no solution. - Extremely terrible. Imagine coming back to the hotel after spending the whole day perspiring outside only to know the whole hotel has no water. The staff has no idea when the problem can be fixed and has no solution moving forward for the guests. As much as we are grateful for the free upgrade, but the room is pretty dirty, especially the floor dusty and the bathroom shower covered in soap scums. There are better options out there at the same price range to consider instead of this and we really regret our decision to go with this boutique hotel.
- LQK2010 (10/5): Nice stay at Singita Boutique Hotel Hanoi - Despite the note on TripAdvisor that the hotel is closed until November 2023, it has been actually operating as usual. The location was good, in a walking distance to some famous local shops and restaurants. Staff was friendly and helpful. I was offered a free upgrade to a spacious room on 6th floor. Breakfast was simple but good. Elevator was slow and restaurant on 10th floor was small, but these were not the big deals to me.
- 934chantellew (10/5): Great old quarter hotel with excellent service - Great little hotel in the middle of the old quarter, perfect for walking around the sights. Felt extremely safe at all times. Room was spacious and bed was very comfortable! Staff were amazing, nothing was too much trouble. They organised two excursions for us and even gave me a cake on my birthday! Breakfast is limited but good. Bathroom was clean and air con a life saver!
- yvonnefO332MB (8/5): Hanoi stay - This small hotel is tucked away of the road, could do with a sign out side. The staff are very helpful, the room was nice. The great and helpful staff allowed us to leave our bags in-between different areas and to have a shower. Which was so helpful. And when we flying home we left our bags all day as our flight wasnt untill midnight. We were so great full. 👏👏👏 the staff help with trips and recommendations for restaurants. The only complaint is the breakfast was poor no fresh orange juice bread horrible. Coffee not hot. If they could get cappuccino machine and fresh juice decent bread and cakes it would be much better.
- 499idas (10/5): Amazing. Super thumbs up. - Amazing. Got a room with a balcony and it was insanely nice. Very clean and newly renovated. Everything worked perfectly. The tv connects to your Netlifx and Prime accounts so you can watch with your own accounts. Very nice and accommodating staff as well.
- Verified traveler (10/5): - Wonderful place in a great area. Rooms are nice. Staff is excellent. Look past the entrance which is in a questionable alley but everything is wonderful here!
- David (10/5): Great location - English speaking staff and in an excellent location in the old quarter within walking distance of many of the city's attractions. Room service food was good and also cheap. Bed was comfortable. Would book again.
- Janice (10/5): - Reception staff is extremely helpful and knowledgeable! Probably the best hospitality I’ve received in all my years of traveling.
- Verified traveler (10/5): Lovely little boutique hotel in Hanoi Old Quarter - We really enjoyed our stay here. The interior was charming and the bathroom was great. Comfortable bed and great location in the Old Quarter. Did hear any of the motorbikes or loud roads from our room and had good night sleep every night. Mr Finn and the rest of his team Mr Nam, Ms Anh and Ms Hong were very friendly and helpful, the handwritten welcome note on the bed was a lovely touch, very thoughtful. Thanks for a great stay!
- Bao (8/5): Good choice for tourists ! - Excellent location for tourists who would like to explore the Old Quarter of Hanoi . We highly appreciate the great personalized service provided by this Hotel staff . Breakfast in the Hotel is just so so but we can find good food outside the Hotel and within walking distance .
- Verified traveler (8/5): - Staff was excellent. Couldn’t ask for more. Wish the shower was cleaner but it was moldy. It is humid there but a little bleach should do the job I would think.
- YIYU (10/5): Nice place - Everything is good. The service is pretty good. Great location, but the taxi driver may bring you to the wrong hotel with similar name.
- Bryan (10/5): Beautiful Hotel! - The decor of the hotel is very rustic yet clean and elegant. We chose the deluxe room with a balcony, had a nice view of the city. The hotel is just off of a main road, so it’s not too noisy for Hanoi. The hotel staff are extremely friendly and helpful. We book a tour to Halong Bay through the concierge, very helpful and not pushy in any way. The staff made some great restaurant recommendations, and were always pleasant to interact with. The hotel is located about a 10-15 minute walk to the centre of the old quarter, so you get to walk through the beautiful streets of Hanoi on your way. It’s also about an hour walk to the botanical gardens. The breakfast food in the hotel was mediocre, but good enough to have a light meal to tie you over until you have lunch. I would definitely stay at the Noble and Swan boutique hotel next time we come to Hanoi!
- Verified traveler (10/5): A hidden gem - This is a quaint,quiet little hotel in the busiest, noisest city I have ever stayed in.
- Verified traveler (8/5): Nice hotel - Nice Hotel Rooms not to big, Breakfast could be better
- Donni (8/5): Nice old hotel. - This is a nice old hotel that is tucked in an alley which kept in quieter than being on a busy street. We had light fixtures and a drain that were in need of repair while we were there. The staff was fantastic and it was good value for the price.
- Francois (10/5): Close lake, church, Ho Chi Minh tumb, museums,,,,, - to feel the influence of France, we where at the right place, old city of Hanoi Well welcome by Viet people with good street food
- A (8/5): Nice hotel in the old quarter - Very kind and helpful staff. Comfortable beds with great linens and pillows. Pleasing decor. Clean rooms. Good breakfast. Can be a bit hard to find on your own because it’s in a lane.
- Florence (10/5): - I had an incredible stay at this hotel, it's great value for money. Beautiful rooms, wonderful location, and the staff are incredible! The receptionists went above and beyond to organise anything I needed. One of the best hotels I've stayed in on my long trip to South East Asia.
- Verified traveler (6/5): Average hotel - The breakfast was a bit boring, food are not hot and not presented well. Many fruit flies on the food. The amenities like towels are old and need replacement. The place is in the center of Hanoi that it is so congested with traffic and so many motor bike and people around..The staff was friendly and warm. The price is very reasonable and that is what you get for the money you paid for this accommodation.. just do not expect a lot:(
- Marlena (8/5): Almost perfect.. - All was almost perfect - hotel, location and the girls at the reception, who were very nice and helful :) almost perfect.. I had an early check out, which I agreed on a day before ( I even wanted to do it an evening earlier to avoid unnecesary arrangement at 5am), all supposed to be prepared for my check out - it wasn’t ( breakfat, car, bill). I had to wake up the team sleeping at the reception, the male receptionist wasn’t happy about it at all. I paid my bill by card and then the same receptionist told me that I have to pay for some additional drinks, due to the low sum I had to pay by cash, he didn’t have a change, so he got very angry at me and gave me the aggresive attitude, which left me with a bitter feeling about the place after all.
- Lateese (8/5): The hotel is nice and close to everything. - The hotel is nice and the staff is very friendly and helpful. The hotel is located in the area that is in walking distants to all the places I like to visit in Hanoi. The room was small but I my have chosen the wrong room. The bathroom was very nice and the internet was good.
- Vanessa (10/5): Amazing hidden gem - I had a beautiful experience at Noble & Swan hotel. The hotel is tucked away in a nice and quite alley. The bed was huge and possibly the most comfortable bed I have ever slept on. Staffs were very polite and helpful. Would definitely come back when I have a chance
- watchareeporn (10/5): Great hotel - We were stayed at this hotel for 2 nights 3 days. We love it. Its located in a great area where you can walk to the old quarter, lake, shopping area in 5-7 mins. Staffs are really helpful and friendly. Breakfast is good. If we go back to hanoi, this is the hotel we will stay.
- Morten Sten (8/5): Good for families - central location - We had a "connecting room" (two rooms next to each other, separated by a door in the hall way). Good and central location and fairly quite. A bit noisy air condition. Friendly staff. Breakfast is simple, but you can order nice pancakes, omelette, boiled egg etc.
- Mike (8/5): Lovely Boutique hotel near the old town - Very convenient location and good service. Breakfast is a good standard and included. Room is clean and well appointed except there are no glasses provided and no milk for the tea or coffee. There was a very load noise every morning from building work. This started at 7 am even on Sunday morning. Work should be carried out during the daytime when there is nobody in the hotel.
- Michael (10/5): Small rooms only downside. This is a great hotel - Great experience. Hard to find a hotel with charm left in Hanoi. This one has it
- Joy (10/5): Charming, accomodating, and confortable - Have stayed there 3 times, perfect every time.
- Joy (10/5): Fabulous surprise of a room - Warm welcome, impeccable service, Comfortable rooms.
- Solo traveller (8/5): Quiet location, comfortable & inexpensive - Like : Location - building is in a less chaotic part of the old quarter, tucked in a quiet alley but only 2 minutes away from the main street. Feels safe and is very close to many food outlets Clean & comfortable room with all the standard amenities provided for - definitely value for money! Nice, friendly staff Dislike : Room is too dim - safe is placed within wardrobe but there's no light anywhere near wardrobe. In fact, entire room is very dimly lit. Spoilt bedside reading lights were not repaired so reading at night is out of the question. Breakfast spread does not wow me - limited choices and unexciting selection.
- Jared (10/5): Great location, friendly staff - We had a great stay at the Noble & Swan. Location was great and right in Old Quarter - but tucked away on a side road so was very noisy. Staff was very helpful and friendly. Room was small, but everything was clean and well kept. Breakfast was very good, we ate there every morning despite many options in close proximity. No complaints!
- Verified traveler (10/5): - Good hotel in very resonable price.
- marty (4/5): yea, ,but - when u arrive straight from airport just to be told that your booking can not be accommodated due to hotel full you kinda wonder what is the point of booking/pre-paying. they paid for a taxi to 'sister' hotel near-by, however i didn't get a room with a view - which is something i paid for. i was informed that in the morning i will change rooms. pretty annoying stuff to put up with. staff pleasant but under these circumstances it doesn't make up for the incompetence. i stayed 3 nights but i wouldn't book this hotel again. breakfast not bad
- Ho yan (10/5): - Great experience. Highly recommend.
- Anjan (6/5): Value for Money - It was a good experience. Rooms were clean, sufficiently furnished, may be slightly small. Staff was polite and helpful. Location was good and lively, in the heart of the old city - close to many of the tourist sites.
- Verified traveler (10/5): Great hotel in convenient location - We stayed at the Noble&Swan Boutique Hotel in August 2016 and we thoroughly enjoyed our time at the Hotel. The rooms were well maintained and clean with good air conditioning and everything you need for a comfortable stay. Although located in the middle of the Old Quarter of Hanoi the hotel is set back a little from the main road which made for quite nights. The breakfast buffet was great with a good selection of continental as well as vietnamese dishes. What really stood out for us was the friendliness of the reception staff and especially Lilly went out of her way to accommodate every of our needs. We can highly recommend this nice little hotel and we would certainly book again.
- Brian (10/5): - Great experience and outstanding
- AndyC (10/5): A nice hotel tucked in the old quarter - The hotel is located in the heart of the old quarter which makes many of the sites and places to visit in close walking proximity. It is relatively new, so the rooms and facilities are clean and in perfect working order. The staff is courteous, friendly and very helpful. The breakfast is a good mix of continental and local delights. I would stay here again.
- Benjamin (10/5): Gem of a hotel tucked away in Old Quarter Hanoi - I stayed at this hotel based on reviews on this website, and i can say it's all true. Very friendly staff, clean room, great location, and not too noisy (considering location nearly in centre of Old Quarter)
- Verified traveler (10/5): - A great little hotel with very friendly and helpful staff.
- Verified traveler (10/5): Modern, good location, & excellent value for money - Noble and Swan is in an excellent location close to all major attractions and restaurants. The hotel is in excellent condition and the rooms although small are very modern and comfortable. The staff speak very good English and are incredibly helpful and polite. Breakfast was average but overall I would highly recommend this hotel and would stay again.
- Hiu Fung (10/5): Good hotel - The overall experience was nice. The Bed is comfortable, the room and the bathroom are elegantly decorated. Service was good. The location is on the west side of the old quarter of Hanoi and there are lots of food choices and shopping streets in that area. Entrance was a bit difficult to find though as it is on the side road. Overall a pleasant stay.
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