Hotel & Suites Mo Sak

Location: 4ta Avenida Norte, 97 (entre 13 y 15 Poniente) , Tapachula, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:30 PM - 04:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Nightclub
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Tour desk
• Facilities for disabled guests
• Ironing service
• Massage services
• Karaoke
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Grocery deliveries
• Kid meals
• Evening entertainment
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Pub crawls
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Self parking (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Room, 1 Bedroom

  1 King Bed

  50-sq-foot room with city views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service

  Sleep - Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Toilet paper
  • Daily housekeeping
  • Free Local calls
  • Ceiling fan
  • Premium bedding
  • Room service
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Basic Room

  1 Double Bed

  Overlooking the courtyard

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service

  Sleep - Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Toilet paper
  • Daily housekeeping
  • Free Local calls
  • Ceiling fan
  • Premium bedding
  • Room service
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Elite Suite, 1 Bedroom

  1 Double Bed

  452-sq-foot individually decorated room, balcony with city views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service

  Sleep - Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Toilet paper
  • Daily housekeeping
  • Free Local calls
  • Ceiling fan
  • Premium bedding
  • Room service
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard King Room

  This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• King Suite

  This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Seating Area
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Dining table
  • Toilet paper
  • Bottle of water
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Suite

  This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with a quiet street view. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Seating Area
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Room

  This air-conditioned twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Seating Area
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor dining area
  • Toilet paper
  • Bottle of water
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jorge_Rotter (10/5): -
• Jose (10/5): Un hotel maravilloso - Excelente, el personal muy amables y atentos, siempre estaban pendientes de cada detalle. Todo estuvo excelente.
• Aguilar (10/5): - Un hotel bastante céntrico, personal muy amable, instalaciones limpias y agradables. Todo estuvo muy bien durante mi estancia.
• Alarcón Zamora (10/5): - Todo muy bien El wifi fallo mucho
• Josue (5/5): Buena ubicación - La ubicación y el precio El aire acondicionado no funciona bien
• Auto Partes Y Mas (9/5): -
• María (9/5): -
• Fenix (10/5): -
• Hernandez Ayala (9/5): -
• Raab (2/5): Völlig überteuert - ausser der Lage nichts Preis Leistung
• Ilka (8/5): Für eind Nacht ok. - Wir sind mit dem Nachtbus angekommen und konnten erst zum Termin einchecken, obwohl es sicher Vakanzen gegeben hätte
• Adriana Marìa (10/5): - La atención
• VICTOR (10/5): -
• Amn (5/5): -
• Amn (6/5): -
• Victor Adolfo (9/5): - Limpieza, atención Baño pequeño
• Edwin (8/5): A gusto - Limpieza, personal, ubicacion y en general instalaciones El a/c no está funcionando al 100%, el colchón podría estar mejor y almohadas
• David (8/5): -
• julio alberto (9/5): Good place for short stay. near to downtown -
• Raquel (3/5): No repetiría - La ubicación está cerca de la estación de autobuses y el personal es muy amable La limpieza, me salió una cucaracha nada más entrar y la colcha no tenía muy buen aspecto
• SALDIVAR (10/5): -
• Manuel gerardo (8/5): -
• Fernando (8/5): -
• Erick (10/5): -
• hermann (6/5): -
• Keith (9/5): Superb -
• Imre (10/5): Nice big, comfortable suite and lovely staff - I only spent here one night, but that was great,the room and bathroom were clean and spacious. it’s really close to the center, cafes and restaurants. The staff was helpful and kind, i enjoyed staying here. None
• Reza (7/5): Good - Staff very kind and very nice. This price jast a room, this hotel haven't restoran
• Khetab (10/5): Exceptional -
• Aeeneh (8/5): Very good -
• Aeeneh (8/5): Very good -
• Lennie (7/5): Good -
• Elke (9/5): Superb -
• Paul (8/5): Very good -
• Yousef (10/5): Exceptional -
• Jose (7/5): Good - no breakfast available when i checked out (5am) the price was not the one booking gave me, but fair any ways
• Volodymyr (10/5): Exceptional -
• Shereena (1/5): Worst of the worst hotel ever! - Nothing I like. I booked it again to see if they have better room than what I got. Unfortunately, I got the worst room. It stank lots of flies coming in from the bathroom window. Smells like dead animals full of flies. It’s noisy as I can hear people outside and cars too. Everything
• Shereena (1/5): Worst hotel I ever stayed - Worst place ever! I booked it again hoping to get other good beds. Unfortunately, I was place in a room with cockroaches and flies it the bathroom. Bad staffs. They are completely rude! I don’t know why and how they get higher rating.
• Hamady (8/5): It's a nice place to stay - The location Nothing
• Mohamed (7/5): Good -
• Amanullah (1/5): A hotel with no plates or glasses. - It was clean and in a good location. Everything was ok until I brought some food from outside and wanted to eat in my room. I was told that they couldn't serve me anymore after I asked for some plates, spoons and forks. When I expressed my views on a hotel that charges 80CAD a night should have plates and glasses the receptionist out right told me that she can't serve me anymore and that they wouldn't extend my stay. Pathetic!
• Emanuel (7/5): Good -
• Sami (9/5): Superb -
• Jesus (10/5): Exceptional - Excellent, nice place and clean
• Zhou (10/5): Exceptional -
• Leslie (5/5): Passable -
• Josué (10/5): Exceptional - Siempre regresare al Hotel
• Rezaie (10/5): Exceptional -
• Ислам (10/5): Exceptional - Everything Staff was very helpful and very friendly. Not so far from city center. Very nice and quiet place. Only thing is they don't speak English. But we didn't had any problems with it. We used Google translater and it was OK.
• Daniela (9/5): Superb -
• Alison (10/5): Exceptional - Spacious room, fabulous king bed with great linens and pillows. Large bathroom. Great AC, great location. Delicious little french inspired restaurant next door for breakfast. I had lost my phone charger and the gentleman on reception let me borrow the one from reception overnight. Very close to the town centre, the ADO bus station and collectivos that go to the Guatemalan border. Far cheaper prices if you book directly with the property, which I'll do next time as this will become my regular hotel in Tapachula.
• Ernest (8/5): Very good -
• John (10/5): Exceptional -
• Leona (9/5): Superb - Very cozy, and glamorous, with balcony. Location is a little unpractical.
• Maureen (10/5): Great vaue, big clean room and very central - Great value, big clean room, very central and helpful staff. It doesny have a cafe or restaurant which isn’t usually an issue in a central hotel however it it is rainy season and it just buckets down.
• Nicholas (9/5): Ideal. Provided everything I needed my stay. Great price. - central location. stayed here for 10 days in total.
• Nicholas (9/5): ideal for a stop in Tapachula. - Location and very central. Close to local bus routes and intercity bus stations.
• Manuel (7/5): It is a good place to stay for a couple of days. - The staff was great, they all are very kind and helpful. The rooms have a great space and the beds are good. Bathrooms need a little bit of maintenance. Wifi didn't work in the rooms.
• Juan (9/5): Superb -
• Leonel (8/5): Great value for the money. - Friendly staff. Great value for the money.
• Wilbert (7/5): Good -
• Georgi (10/5): Exceptional -
• Juan (8/5): - comfortable, great staff , coffe shop and pastries, best in town
• EUKARIS (2/5): NO RESERVEN EN ESTE HOTEL NUNCA - Fatal, íbamos a comprar una noche más y nos sacaron de hotel como a unos perros porque aún cuando ya se le había informado al supuesto gerente que nos quedaríamos una noche más y él aún así colocó las habitaciones como disponibles y no nos informaron nada yo baje a las 9am para tratar de que me ayudaran con el pago porque la tarjeta no se aparecía la compra y fue hay cuando me indicaron que no podíamos continuar en el hotel. El chico de la limpieza súmante amable pero la atención al cliente un ASCOOOOO…
• Edgar (2/5): - The hotel is ok, expedia sucks. I submi th s complaint because my serervation was for 12/ 13/ 2021, not the 8. But expedia never got back to me.
• Lise (10/5): - Du bon service
• Mauro César (10/5): - Hotel barato y cómodo, excelentr atención.
• víctor manuel (10/5): Excelente hotel, vale la pena considerarlo. - Fue una excelente reservación. El hotel cumple en forma absoluta con todos los aspectos referentes a comodidades y servicio. El personal administrativo y de servicios son EXCELENTES...., en atención, amabilidades y prestancia para resolver mis necesidades o requerimientos. Una instalación con CERO ruidos.
• Franz (10/5): Xxx - Muy bien
• Verified traveler (8/5): - La ubicación es excelente, muy amables, todo bien en la estadia
• Verified traveler (10/5): - Hotel and rooms are updated and in great condition. Staff helpful and friendly. Convenient location near restaurants and all services.
• Verified traveler (10/5): - Excellent place. very good service and cleaning.......
• Verified traveler (8/5): - .uy buen hotel y atención . personal muy capacitado y atento. servicio y atención .
• ceetee2015 (10/5): Clean & Spacious Rooms Very Close to Bus Station - My room was immaculate, spacious and very affordable. Situated within blocks of the bus station for buses to Guatemala City, I really can't recommend Mo Sak more. Hospitality was great, too – even with a late check out and an early departure – I had no problems or complaints whatsoever!
• DDA (8/5): - Friendly and helpful staff. Clean rooms. Fairly quiet. WiFi worked as it should. Very close to an Oxxo store. An unexpected surprise.
• Jessy (10/5): - Muy bonito limpio muy agradable personal ... Bonito lugar cómodo...
• CARLOS (8/5): HOTEL APACIBLE Y SEGURO - ES UN HOTEL CON EXCELENTE ATENCIÓN, LIMPIO, BUENAS CAMAS, RELATIVAMENTE REMODELADO, SU UBICACIÓN ES UN POCO INCOMODA CUANDO HAY QUE IR A LA PLAYA O SALIR DE LA CIUDAD HACIA ESA DIRECCIÓN, CONFLICTIVO EL TRANSITO EN EL CENTRO DE LA CIUDAD Y QUE HAY QUE ATRAVESAR.
• David (10/5): Buena experiencia - La habitacion muy comoda, los servicios tambien, el baño muy bien, el personal muy amable
• Sarah (10/5): Great hotel! - The hotel was very clean and very comfortable. The staff did not speak English but we're incredibly helpful and friendly! I would stay here again anytime!
• Verified traveler (8/5): - Bonito, instalaciones buenas. las camas algo duras, en lo demas todo esta bien.
• Verified traveler (8/5): - Good Hotel.....................................................
• Dee (2/5): The prior reviews were misleading - We stayed in this hotel for one night, as we traveled a day earlier than expected and our preferred hotel was not available. It was a very modest hotel with uncomfortable beds and pillows; only one sheet (very deteriorated and old) as cover, not a comforter or bed spread. It would had been ok, until the morning after we stayed there I read a review from a person who traveled a week earlier and said they found LICE in the beds and that the workers indicated that they do not wash the bed sheets to save water. I personally didn’t find anything on the bed but just the thought of it makes me queasy.
• DebTangen (6/5): Would loved to have rated higher but.... - I would love to give this hotel a 4.5 star rating but a few snafu's prevent that rating. I made a reservation back in October, 2017 through Hotwire for a King Executive Suite. (The rates are very good by the way) At no place in the reservation did it say you must prepay to guarantee you get that type of room. When we arrived on March 29, 2018 they did not have our room. They said since it wasn't prepaid they couldn't guarantee the room. Had I known I would have prepaid. My husband is 6'4" and a simple double bed just barely works for us. The room itself was clean and spacious and had a refrigerator, extra since, fan and air conditioning. The staff was nice enough but could not accommodate our reservation. The other item that prevents a better rating is the transportation service to the airport. The description said they had transportation available and to simply let them know that you would need it and what time. This insinuates something like a complimentary shuttle. What it actually means is that they will call a taxi for you and you pay. I have no problem doing that but please make it clear that this is not free transportation provided by the hotel. I was disappointed overall but can not downgrade the rating too far as the hotel itself is nice for the price and has enclosed, locked parking. I felt very safe there.
• Verified traveler (8/5): - Buen hotel, para llegar en plan de trabajo, en general el personal de recepción es muy amable !
• Verified traveler (10/5): - Como siempre, es agradable la estancia en este lugar, todo excelente.
• Francisco (10/5): HOTEL AGRADABLE, EXCELENTE PARA HOSPEDAJE - Personal Agradable, Está SERCA del centro: bancos, restaurante etc.
• HECTOR (8/5): Ubicáción excelente - Muy bien, la ubicación del hotel excelente.
• Verified traveler (4/5): Hotel did not live up to website - We chose the hotel because of the 24 hour desk and the restaurant. We assumed there would be a staff member who spoke English. We did not find a restaurant - we were led around the back street to have breakfast at a tiny cafe. There was no grocery & convenience store or coffee shop - there was access to black drip coffee but no milk to have in it, or anything else. There were a couple of packets of noodles on a shelf - was that the convenience store? One staff member knew a couple of words of English but no-one else.There was no airport shuttle - we were told to get a taxi. Ordering a taxi to get back to the airport by 4.00AM was difficult and we had to ask an interpreter from another activity to help us to make sure that it arrived. There was one pamphlet re local sightseeing but this was only in Spanish. The hotel definitely does not cater for English-speaking visitors - but the staff were very friendly. The photo on the website was not taken from the street entrance - it looks very different
• jolly (10/5): タパチュラで快適に過ごしたいならここ! - 第一に親切な従業員。市外への移動方法を丁寧に教えてくれて、とても助かりました。そして新しくて快適な客室。熱いシャワーは日本人には最高に嬉しい! このホテルのお陰で、体のコンディションを整える事が出来ました。
• Manzano (10/5): Hotel cerca del centro. - Muy agradable la estancia, habitaciones amplias, limpias y muy bien equipadas.
• Alejandro (8/5): nice prices and close to the bus terminal - i checked in in about 5 minutes, and the staff was very accommodating, checkout was a breeze
• Michael (10/5): Walking Distance To Central District - We love the fact that this Hotel is walking distance to the Center of Tapachula where there are a lot of clothing and shoe stores at excellent prices, as well as some wonderful places to eat on the Central Plaza. The staff at Mo Sak has always been the greatest and make sure that you have a great experience. Any problem is quickly taken care of them. Wonderful people working there.
• Verified traveler (6/5): Hotel limpio y economico - Cuando llegue a registrarme me dicen que me tienen que hacer un cargo adicional y yo le mostré que pague por las personas que estábamos ingresando pero me dicen que en la pagina donde hice mi reservación no es correcta la información que ellos muestran, después de hacer entender al joven que nos atendió que yo no pagaría mas porque había pagado por los que estábamos el joven muy amable soluciono el problema y al final nos dio un buen servicio.
• Verified traveler (8/5): Opt for the aircon - Unless you are well-accustomed to tropical heat near the coast, opt for the aircon. Fan only makes for a sweaty and uncomfortable night.
• Nina (10/5): cerca del centro, acceso rápido, muy cómodo. - Limpio, buena atención, estacionamiento dentro del hotel, buen servicio
• Walter (8/5): Good location, OK for price - The hotel is nice and has everything necessary to make your stay comfortable. Our first room had a funky smell. We reported it and were promptly given a different one. Our next room had a fridge but it wasn't plugged in and we where not able to use it since it took pretty long to cool (it also had a weird smell). I would stay here again
• Rene (10/5): Amazing Comfort for the Price - Amazing comfort for the price. Comfy bed, fridge, microwave, hot water, and air conditioning. Super friendly staff.
• Eric Noe (10/5): Hotel comodo y bien ubicado - Gente demasiado amable y atenta. Lo recomiendo ampliamente, ademas de que la habitación es muy comoda y agradable
• Laura (8/5): Céntrico con los servicios básicos completos. - Viajamos en familia, todos adultos. Nos pareció que el Hotel tiene lp necesario para estar cómodamente y Está muy bien ubicado. El personal es MUY amable! Puntos a mejorar: el Wifi es pésimo, quienes no llevaban roaming nunca lograron conectarse con una señal suficiente para al menos usar whatsapp, mucho menos ver su correo u otros y 2) el basurero del baño de una de las habitaciones tenía basura de los huéspedes anteriores el día que llegamos... De cualquier manera, nos pareció a todos una excelente opción para regresar!

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