WoodSpring Suites St Louis St Charles

Location: 2100 Old Hwy 94 S, St. Charles, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Process in place to check health of guests
• Face masks for guests available
• Key card access
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Double Room with Accessible Tub - Disability Access/Non-Smoking

  Featuring free toiletries, this double room includes a private bathroom with a bath. Guests can make meals in the kitchenette that has a stovetop, a refrigerator and a microwave. The spacious double room features air conditioning, a wardrobe, parquet floors, heating, as well as a flat-screen TV with cable channels.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Linen
  • Clothes rack
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Double Room - Non-Smoking

  Providing free toiletries, this double room includes a private bathroom with a bath. The well-fitted kitchenette features a stovetop, a refrigerator and a microwave. The spacious double room provides air conditioning, a wardrobe, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Linen
  • Clothes rack
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Double Room with Two Double Beds - Non-Smoking

  Guests can make meals in the fully equipped kitchenette that has a stovetop, a refrigerator and a microwave. This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Linen
  • Clothes rack
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Double Room with Roll In Shower - Disability Access/Non-Smoking

  The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a walk-in shower. The well-equipped kitchenette features a stovetop, a refrigerator and a microwave. This double room has parquet floors, heating and a flat-screen TV with cable channels.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Linen
  • Clothes rack
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• David (8/5): - Clean and okay bed. Very friendly No dishes utensils or pots to cook with . Wasn't told you had to bring them.
• Cheryl (9/5): - It was not on a busy street. White castle was close. It was very clean. Smelled clean. Comfy bed. Really nice staff. I would recommend to my friends if going to a concert.
• Leblanc (1/5): -
• Leblanc (1/5): -
• Latoya (8/5): -
• Karin (6/5): Was an ok place for the price. - In a nice area and the room was decent for the price. The elevator had a really bad odor, there was hair on the sheets and the overall place had an odor.
• Linda (5/5): The rooms were nice & clean, but not enough amenities for the cost, especially having a pet!! - The rooms were nice, hard wood floors makes it nicer having pets. Everything was clean & didn't have a pet smell (since there was no carpet). Very nice having a regular size refrigerator. There was no breakfast. There wasn't even any coffee!!! There was no pool. Having hard wood floors makes it nicer having pets, however, having hardwood floors makes it easier for cleanup after pets, so the deposit is way too expensive!!!!
• Kossi (8/5): -
• Joshua (9/5): -
• Jasmine (10/5): -
• Jose ramon (10/5): -
• Brittani (10/5): - Clean and safe. They're very strict about the rules so there's no bs going on.
• Charles (6/5): I got what i paid for.... thats why the room was only 71 plus tax per night - there was no breakfast I had to empty my own trashcan to avoid a charge
• Takila (5/5): -
• Commander (6/5): - Staff were rude.
• Commander (5/5): -
• Jose ramon (10/5): -
• Christopher (10/5): Our stay was great. The staff went the extra mile to ensure that our experience was the best it could be. -
• Baker (10/5): Smooth sailing - Hands-down the best extended-stay spot in the area. Needed a room last-minute for Thanksgiving and Andrew (on-call) got me checked in fast, was super friendly, and made the whole process easy. Room was spotless, full kitchen (stove, fridge, microwave), comfy bed, great shower pressure, solid Wi-Fi, and a big TV; everything worked perfectly. Brenda at the desk the next day was just as awesome; kind, helpful, and made checkout smooth along with a trainee they seemed very pleasant and more than capable create a pleasant experience for anyone wanting to stay here. Clean, quiet, affordable, and genuinely good people running the place right. If you want a no-drama spot where you can actually cook and crash in peace, this is it. Already planning my next stay. Thanks Andrew & Brenda! No issues!
• Jumeko (3/5): Would not recommend. Run - Location was nice and quiet. The bed, the smell, the water pressure, there were a couple of roaches. We brought one home. Luckily we were too lazy to get our luggage out the vehicle, so it was still in our vehicle, so my husband bombed the whole truck. Yeah. Won’t be staying there anymore.
• Jen (5/5): - Great Location Hallways smelt, elevator was very dirty and disappointing on only 2 pillows - asked for more and was told they were locked up
• Earlywine (1/5): -
• Lane (1/5): - Absolutely horrible Never stay there again ever
• Jennifer (10/5): Friendly nice staff, good location next to restaurants. - Close to my destination, staff was quick to respond to my needs. No kitchen stuff in the kitchen.
• Zeniel (1/5): -
• McCollum (10/5): The woodspring suite what a lovely retreat! - The cost to stay was very accommodating. I liked the kitchen and bathroom and the staff was nice overall. It was a wonderful stay. The bed was a little too hard for me but otherwise comfortable.
• Guillermo (1/5): Very bad experience. The rooms were dirty and smelled terrible, the service was awful, and the staff didn’t pay attentio - Very bad experience. The rooms were dirty and smelled terrible, the service was awful, and the staff didn’t pay attention to anything. They also charge for services they don’t provide and make excuses not to return the deposit, even when you leave everything clean. This hotel is a complete disappointment; I absolutely do not recommend it, especially if you plan to come with family. Very bad experience. The rooms were dirty and smelled terrible, the service was awful, and the staff didn’t pay attention to anything. They also charge for services they don’t provide and make excuses not to return the deposit, even when you leave everything clean. This hotel is a complete disappointment; I absolutely do not recommend it, especially if you plan to come with family.
• Devon (3/5): -
• Zeniel (5/5): -
• bharat bhushan (2/5): - Rooms are neat and clean. Check in policy is wired. They don’t allow to check in after 12 am on the day of reservation and won’t refund you the amount if there are any issues in getting to the hotel.
• Tatjana (10/5): It's a really nice stay- home away from home. - Modern look and feel with full functionality. Staff attends politely to needs and request within their program offerings. They understand changing schedules and will coordinate late check in and early checkout . They make cleaning and kitchen supplies available . I wish they had breakfast and a gym.
• Jamie (6/5): It was convenient, but I probably wouldn’t stay again. - The parking lot was very easy to get in & out of with a travel trailer. It was within walking distance of food establishments. The was no in room or lobby coffee available.
• lorena (10/5): -
• Charolette (10/5): -
• DENNIS (2/5): - Booked this stay to recover after a surgery only to learn that the mattress which was a queen size was on a double bedframe hanging of. when checking in, we got laid down all these rules and upon entering the room we learned that everything was very basic and a bit outdated. One bar of soap, etc. construction at reception made it hard hear. We ended up leaving after one night. No refund !!
• Whaley (1/5): -
• Fenton (2/5): - Close to family Gave me the wrong room i requested, staff was uninviting and charged me more than i agreed to
• Alfred (4/5): - I didnt like the fact that my room wasnt cleaned for the 11 days I was there. I had to take out my own trash to the dumpster outside. Never had to do this at a hotel before. They say bc its an extended stay facility, but this should be highlighted when people are booking. The snack machines take your money but dont work. One out of 4 staff was helpful.
• Howard (10/5): Exceptional - Polite response N/A
• Crystal (10/5): Exceptional -
• George (2/5): Very poor - Price Unclean very bad mattres
• Sione (8/5): - Nice for longer stay but I was there just over night
• Kander (5/5): Passable - Location to soccer fields that kids were playing tournaments. Staff accommodated us with late check-in at 11 pm The room was very damp, and it stank really bad. You could feel the moisture in the room when you walk in, but I had no other option at the time
• Jeremy (6/5): Pleasant -
• Travel30326171315 (4/5): Clean rooms, nice area, disrespectful manager. - Area is great and the rooms are clean but the day shift manager is very aggravating and plays victim to fit her narrative. A situation occurred where I wasn't even at the hotel, I work nights and I was locked out. Had to get another hotel and came back to ask why. Was told to call the cops you got an hour. I'm not the only one from BBB, corporate Choice Hotels, Facebook, and X the manager there is a nuisance.
• Rivera (5/5): Passable - Housekeeping Manager attitude to me. My Expedia price was not giving to me because it was a extended days.???.
• Williams (1/5): Bad - Rude staff
• Shanon (5/5): Clean, decently priced. Very loud from road traffic - Clean Loud
• Sven (9/5): Nice extended stay hotel. - Good for long stay, everything in, what you need.
• H (10/5): Exceptional -
• Jason (8/5): Very good -
• Rivera (3/5): Booking.com rate was not respected. - Location...... The manager she didn't want to give me the booking.com rate, and she charged me a regular rate. $$ she was not nice and no explanation. I either take or leave it. I was not happy with this. My room was not clean during my stay either. The rest of the staff was nice it was just this female manager, I hope I knew her name.
• James (6/5): - This property is like all the rest, they want your money but they want to do nothing to get it! I paid an extra $60 for housekeeping and linen exchanges. My room went 3 weeks without being cleaned. They have all kinds of excuses why something doesn't get done, but this is just a bad hotel, save your money.
• Charles (2/5): - -
• Jason (2/5): - Couldn't sleep due to the smokers previously in the room. Extra charges they refuse to acknowledge
• Renea (1/5): Very inconsidetate staff - Rude staff Staff
• Patrick (2/5): - The staff was terrible.. our room smelled. You have to pay extra for everything, room key if you left it in your room, have to pay for cleaning service, to get extra towels or linens. Just a horrible experience! I would not recommend staying at this hotel!!!
• Brittany (10/5): Exceptional -
• Guerrier (8/5): Very good -
• Raul (10/5): Exceptional -
• Betty (1/5): I will never stay there again. - The property would not let my 18 yr child check in. I registered and paid for the room and no where did I see that they would not let an 18yr old stay. My child had to drive back from StLouis to KC in the middle of the night on New Years Eve, because of this. My child is transgender and they said the receptionist was very rude. I plan on disputing the charge with my credit card company. Please look above.
• Galvin (9/5): Great place and staff - Staff was wonderful. Large rooms, great prices and location Mattress needs to be replaced. Very lumpy at bottom just wasnt comfortable. My room was right next to elevator. Could hear when people would get on and off which set the dog to barking. I would insulate that wall more.
• Jessica (1/5): Bad -
• James (7/5): Cheap, no frills place to sleep. - Cheap and no frills room. Cleaner and better than expected. Microwave didn’t work and no kitchenware
• Tyler (3/5): Poor - Nothing. Check in process is very outdated. Many paper forms. And waiting until exactly 3pm is ridiculous. Was 5min early and mad me wait until 3pm. Then waited another 15min to check due to the outdated process.
• Christy (1/5): Heather was horrible and I’m owed 3 nights of stay. The manager has never gotten back to me and they even lied about the - Easy check in at first Heather was horrible. Tried to call 911 to have me and my children escorted out and the cops said that SHE was in the wrong and they purposely do this in order to keep your money since they make you sign their fine print which differs from the website. Very rude, left rude messages on my phone and even yelled at my son while we still had 3 nights left on our reservation.
• Liliya (6/5): - The bathroom and toilet are in bad condition, the property is really cheap and smells like smoke really really bad. Would not stay there again.
• Venewski (10/5): Exceptional - Very clean room, nice and quiet.The staff was great I can't think of anything
• Paul (4/5): - Uncomfortable bed and bedding, smell of marijuana in hallways and stairwells, I am definitely not the target audience for this hotel. Cost of pet deposit was also excessive.
• Rhoades (10/5): Exceptional -
• Rodrigo (10/5): Pets allowed. Price is a lot cheaper than anything else I’ve seen around the area. It’s half other places. They do requi - Basic simple pets allowed. Everybody minds there own business you just have solid basics. No fillers. Old construction. Just dosent look modern. But it’s ok don’t be a wuss
• Latausha (1/5): Bad -
• Juanita (10/5): - Great stay.
• Crosby (1/5): Bad -
• Todd (4/5): Disappointing -
• Scott (2/5): Very poor - The entire property is dirty. My door has pieces missing where someone attempted to pick the lock.
• Todd (6/5): Pleasant -
• Kirk (8/5): It was very enjoyable and accommodating - I liked how on point the staff was when our TV quit. Also how accommodating they were to our pet. Staff was very helpful! Couldn't complain.
• Michael (5/5): Passable -
• Taylor (10/5): - You guys gave me a safe place to sleep at night thank you I’ve been going through literal hell
• Shetia (6/5): Property itself ok, but the workers, not so much! - The maintenance guy thinks that he runs the property. He is very nosey and I witnessed him tell a guest that he was going to get them evicted. There was only 1 front desk worker that was welcoming. The room was very clean and comfortable as to why I rated it a little higher in that area.
• Jeremy (1/5): Bad -
• Ashley (10/5): Exceptional - Great and friendly staff
• Jerry (5/5): Passable -
• Hagan (1/5): Ripe off they lie about prices an it's like a prison - Nothing bad service Nothing
• Brian (1/5): Honestly was the dirtiest hotel I’ve ever stayed at. - The stinch of the hotel hallways and room was so bad I had to go buy air fresheners.
• Kenneth (1/5): Bad - Nothing this place the worse ever employee name sara she such a pain so rude ill never stay here again Everything was bad after we felt with Sara
• Nieva (6/5): Pleasant -
• Isabelle (9/5): Superb - No deal for long stay 😔
• L1852GPyvonneh (2/5): Not clean - Horrible place to stay. How could you not have housekeeping????? They come every 2 weeks??? That should be against the law. You are paying for a service. Wouldn't give a partial refund to move. They don't care. And to be in St. Charles u would expect better service.
• Cesar (1/5): This hotel is racist and unprofessional - Nothing! The manager was very angry and upset because my workers needed an interpreter when they arrived. From the moment they arrived, they faced racial discrimination. I am writing to express my dissatisfaction with the service I received during my recent interaction with your hotel. When I inquired about the $100 deposit and whether it could be paid with a credit card, the manager responded in an unprofessional manner. They informed us that no credit or debit cards were accepted for the deposit because they believed we might cancel the card before the charge could be processed. The manager then suggested that if we did not have the money, we should stay at a different hotel. This response was not only unhelpful but also inappropriate. Additionally, my workers and I felt that the treatment we received was discriminatory. As a result, we chose to leave and find accommodations elsewhere, as we do not tolerate any form of racism against any of my workers. I hope that this feedback will be taken seriously, and that measures will be put in place to ensure that future guests do not experience the same issues.
• Nieva (10/5): Exceptional -
• linda (8/5): I enjoyed my stay - It was reasonably priced, the staff was friendly and helpful, every guest I ran into was friendly, they held the elevator door or other doors for each other. I will go back again.
• Oscar (1/5): Angela was was disrespectful and there is no customer service at this facility. - Angela was unprofessional and the room we saw was filthy. We spoke with a Booking representative about a refund that apparently was agreed upon until we showed up at the counter for her to say no. While speaking with her she threatened to call the police for standards she could not withhold and not take responsibility for her own accountability for poor standards. The fact that she said we know this is not a five-star hotel and to not expect standards associated with professionalism of a hotel was disrespectful. I don't like being charged for a room we didn't sleep in because the hotel didn't take responsibility for their lack of professionalism and standards.
• Tonia (1/5): Bad - Nothing Dirty and they asked for a cash deposit
• Elizabeth (5/5): I will not - There was no breakfast provided. When I booked the room, I did not know it was an extended facility Have to pay for towel service
• Franchesca (2/5): - Just don’t hsve
• Elizabeth (10/5): Exceptional -
• Sharon (6/5): - Too many animals in facility.
• Andrievskii (3/5): It is ok - Pretty clean but no shampoo and body wash. Got a 20$ service to change toilet paper and sheets ( never been changed) Pretty clean but no shampoo and body wash. Got a 20$ service to change toilet paper and sheets ( never been changed). The stuff was rude. Whatever you ask for, the answer is always “no”. Service hold and cash deposit are so annoying. So if you pay 250, it will be 450 in total.

Photos