Hotel Bencoolen at Hong Kong Street

Name: Hotel Bencoolen at Hong Kong Street
Address: 47 Hongkong Street, Singapore, sg

Location: 47 Hongkong Street, Singapore, sg

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Modern Comfort and Convenience

Free Flow of Refreshments
Indulge in a 24-hour complimentary spread of coffee, tea, cookies, and biscuits at our inviting lobby lounge.

Complimentary Extras
Enjoy the added convenience of complimentary toiletries, toothbrushes, toothpaste, slippers, and a hair dryer during your stay.

Exceptional Service
Our multilingual, friendly staff are available 24/7 at the front desk, fluent in English, Chinese, Malay, and Vietnamese to cater to all your needs.

Experience the perfect blend of modern comfort, convenience, and exceptional service at Hotel Bencoolen @ Hong Kong Street. Book now to secure your stay at our welcoming property in the heart of Singapore.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request
Exercise/lap pool
Japanese garden
Garage
Swimming nearby

Rooms Available

Deluxe Double Room

Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Executive Room, 1 King Bed

1 King Bed
215 sq feet

Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Private or shared bathroom
- Bedsheets provided
- Smart TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe Garden Queen (New Wing)

1 Queen Bed
452 sq feet

Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Yard, safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Private bathroom (not in room)
- Private or shared bathroom
- Bedsheets provided
- Smart TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe Room, 1 Queen Bed

1 Queen Bed
205 sq feet

Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Private or shared bathroom
- Bedsheets provided
- Smart TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Premier Room

1 Queen Bed
379 sq feet

Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Private or shared bathroom
- Bedsheets provided
- Smart TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Executive Premier King (New Wing)

1 King Bed
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Private or shared bathroom
- Bedsheets provided
- Smart TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Executive Double Room

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Premier Double Room

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Staycation Offer - Deluxe Room Free Upgrade to Executive Room

Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Twin Room

Offering free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Executive Twin Room

Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Premier Garden (New Wing)

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room has air conditioning, a tea and coffee maker, a flat-screen TV and a terrace. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Loft Suite

This double room has air conditioning. Please note that this room cannot accommodate baby cots.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Superior Queen (New Wing)

Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room offers air conditioning, a tea and coffee maker, a safe deposit box, parquet floors and a flat-screen TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Executive King (New Wing)

Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and parquet floors. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access

Guest Reviews

Surreyfamily1 (4/5): Poor staff attitude, much better hotels out there for the£108 we paid - So we arrived early, 0930 12/03, and asked if there was early check in but didn't expect the room to be ready so sat in the small reception area with another couple who were in the same position. The receptionist lady was very very miserable and spoke very little. We sat in reception in front of the lady for thre and a half hours. The other couple got up and asked if a room was ready at 1230 and were told no rooms were free. At 1300 the receptionist changed and a nice guy sat down behind the reception, as another third couple arrived who had arrived even earlier than ourselves, and they asked if a room was ready. It was. We asked, the room was also free. The remaining third couple asked for room and their room was also ready. Ask the rooms cleaned and ready. It transpired the lady receptionist simply couldn't be bothered and had three couples wait between 4 and 5 hours for rooms that at some stage had become ready. In spite of the large room, nice reception guy and free breakfast I cannot recommend this hotel. And that is primarily because of the awful lazy attitude of the female receptionist. For £108 a night there are much better places.
barbarapN7093XF (4/5): Short stay in this hotel. - Next to a building site. Atmosphere ok. Rooms basic, but called delux?? Value poor. Cleanliness needs attention. Never a 4* hotel, not really a 2*. Previous reviews were not accurate.
Mak (9/5): -
Hillary (8/5): - Excellent location
Paul (8/5): -
XIAOTONG (9/5): Pretty good - Good location
574andreask (2/5): Tiny, no daylight living in a bunker - I have booked a room category Deluxe Superior, I‘ve got a room with a size of a prison cell - no daylight. I have never stayed a room like this and had to pay for it. Asked for a change but they wanted SGD 160 upcharge for 2 nights. Be careful!
Stephen (7/5): -
Bas (4/5): Viel tegen - Midden in de stad Bloed op gordijn, kamer piepklein, zeer gehorig
Mary Anna (5/5): It was okay - Close to attractions Breakfast, constant noise at night
himmelhunden (8/5): Perfect location - Central location close to business district, Chinatown, Raffles Station, riverfront etc. Rooms are nice and clean. The jacuzzi is nice on hot afternoons.
Alysha (4/5): Wouldn’t recommend - The bathroom was nice For the $190 I paid I could have paid an extra $30 and stayed at a much nicer hotel. I didn’t realise the layout of this hotel until I was there. The tiny lobby is also the breakfast room. My hotel room was outside and in another side building. The room felt like a shoebox with no window. There wasn’t enough floor space to open my suitcase fully. Way overpriced! The staff weren’t very friendly. Would never stay again. The bed was comfy though, location wise s walking distance to everything and the bathroom was updated. No other plus sides. Spend the $230 and stay at the Furama!
Georg (8/5): Solid 8 out of 10 - The room was pretty small with not much space to put something, but was exactly als pictured in the photos. Very nice bathroom with great shower. The small spa pool on the roof was an absolute treat after a hot day walking through singapore. Breakfast was really nice if you don't expect a full western breakfast buffet. There was a choice of 3-4 warm dishes every morning (all asian style) plus toast, jam, fruit and cake. Next time we will choose a lager room, but all in all we had a very nice stay. We stayed in one of the rooms the annex, which didn't have much space around the bed and the large window went into a light shaft with little daylight.
Maren (7/5): - Zentrumsnahe Lage, guter Preis, voll ausgestattetes Zimmer und sehr freundliches Personal sind die positiven Punkte. In der Nähe sind viele Restaurants und man kann gut zu Fuß in die Innenstadt gehen. Es gibt auch eine kleine Dachterrasse mit Pflanzen. Und außerdem gab es etwas Frühstück. Das Fenster des Zimmers, das wir hatten, ging auf einen Innenhof und bekam keine Sonne. Das Fenster ließ sich nicht öffnen. Wir durften unsere Koffer dort unterstellen bis zum Nachmittag. Es war leise.
966lynnw (4/5): Hotel Bencoolen - could have been a lot better - Hotel Bencoolen is very conveniently located & the breakfast was very good. Do not do your booking through the hotel website but choose a reputable booking agent. We booked through a Deluxe Superior Room through the hotel website. We found out later that their website does not accommodate online payment so our payment was delayed & payment only arrived the night that we did. We had to pay for another night before we could check in even though we had bank transfer documents to prove our payment. The extra payment was fortunately voided. Our biggest disappointment was our room. Instead of a Deluxe Superior Room as advertised on their website we were given a Deluxe Inferior Room. The room was tiny & dingy, we had nowhere to put anything and no outlook. We were to meet friends for our holiday who actually were given the Deluxe Superior Room and it was lovely. They booked through an agent and paid much less than us. In fact we paid 3 times as much. We talked to the reception staff while we were there and they could do nothing. On arrival home we emailed reservations and while very apologetic refused any compensation. This is the only time we have been to Singapore and the Hotel Bencoolen was very disappointing for us.
Thorsten (8/5): Kommen gerne wieder, buchen aber ohne Frühstück - Das Frühstück war leider nicht unsers; außerdem ist der Raum dafür auch sehr klein. Haben lieber auswärts gefrühstückt
Christelle (9/5): - La piscine
SteveB1203 (10/5): Great Hotel - This is a great hotel! Checkin was efficient and friendly and showed to the hotel room in side annex. Yes room is small but completely functional for 2. Bed was amazingly comfortable and the best pillows I have ever slept on. Lovely powerful shower, aircon so a comfortable temperature and very quiet to ensure a great nights sleep. Basic breakfast, coffee with scrambled eggs on toast, but sufficient to start the day. Pool small but nice to cool down after a days sightseeing. And best of all is the location, central to everything and walking distance to subway and top tourist sights. Can thoroughly recommend for the price
Nawaf (7/5): -
Magdalena Agnieszka (8/5): -
Chin (4/5): - Not as expected room is dirty
Lisette (8/5): Bekvämt och prisvärt hotell i hjärtat av Singapore - Gratis frukost (även om den var väldigt liten), bra kaffe i receptionen, trevlig personal, pool med jetstrålar. Inget
Elizabeth (8/5): -
Simona (5/5): -
Beth (8/5): -
Birgit66 (7/5): - Das Zimmer hatte genug Steckdosen. Fenster zu öffnen, Tageslicht Bad mit Fenster. Viele Lampen, nette Dusche. Zimmer sehr klein. Beengter Raum bei WC (nichts für Große). Frühstück hatten wir nicht ausprobiert wegen der schlechten Bewertungen.
Adrian Elliott (6/5): CLEAN , COMFORTABLE, HELPFUL STAFF , GREAT LOCATION. - BREAKFAST WAS A BUFFET STYLE , SCRAMBLED EGGS ON TOAST WAS FINE , ALSO CERIAL , TEA & COFFEE , SECONDS IF REQUIRED . CLEAN . EDABLE . LANDING CARPET NEEDED CHANGING , BLEECH SPILT & NEEDED GOOD HOOVER. WINDOWS LET IN STREET NOISE SO NIGHT CLUB 4 DOORS DOWN KICKED OUT AT 4AM ...... NICE , ALSO BIN MEN HAD A SET OF DRUMS ...I THINK.
Greg (6/5): Liked the location, not so much the room or staff we encountered. - Great location close to Boat Quay Room was very small for a superior queen room, not sure we were given the correct room by the disengaged reception person when we arrived.
Marloes (10/5): prima - lokatie, gemakkelijk bereikbaar met metro. schoon netjes, rustig gelegen zwembad, wel schoon maar klein geen handdoeken
Nováková (9/5): -
MENG CHUN (7/5): 這個價位在新加坡算CP值很高。 -
Symone (6/5): - Location was great - close to lots of attractions
Hiroshi (5/5): まあまあのホテルであった。 - マリーナベイサンズまで、地下鉄で数駅で行けるため便利であった。また、チャイニーズタウン駅から5分程度で歩いていける距離のホテルであった。バスタオル等は、毎回新しいのが置かれており、よかった。部屋のベッド脇の古く故障していたためコントが使用できなかった。エアコンの音が、結構大きく耳障りであった。また、エアコンの吹き出し口付近が若干カビが生えていた。また、エアコンの吹き出し口から水滴が落ちてきて不衛生であった。
Kathryn (7/5): Good price but not quite good enough - Great location and reasonable price Our room had no window at all and for a superior room this is not what I was expecting
Verified traveler (8/5): Good position for exploring via the MRT - Friendly check in staff and lovely comfy bed. Great shower with hand held and drench heads. Hotel was a bit worn. The corridor carpets were quite stained, could do with a freshen up and refurb in places.
Rosie (1/5): One of the worst hotel stays I’ve ever had – avoid at all costs. - The rooms we stayed in were stylish (to an extent) Horrendous stay. The noise in our room was unbearably loud with intense drilling (possibly construction on the other side of the wall), which made it impossible to hear each other speak. We weren’t informed of any construction works in advance of our stay, and when we asked reception for support, their response was dismissive and inadequate. We ended up checking out early and had to escalate the issue through my credit card provider. The condition of the hotel was equally unacceptable. The towels were in a revolting state, full of stains, patches, and holes. Breakfast was served in the lobby on polystyrene plates and consisted of raw onions, eggs, and samosas (see photos attached). I couldn’t bring myself to eat it. This place is completely misrepresented online. Poorly maintained, noisy, and lacking basic hygiene or customer care. Do yourself a favour: book elsewhere.
Kirstin (8/5): Very good - The location was fantastic, easy walking distance to Chinatown and clarke quay, close to public transport as well. Complimentary breakfast was a nice bonus. The hotel is a little tired but rooms were good and it was very clean.
Kenny (6/5): Disappointing other than location - Good location Cramped room with no natural light, small reception / breakfast room with limited seating and very basic, hostel like breakfast on offer
Alice (8/5): Very good -
Seaside609472 (2/5): Disgusting terrible MOTEL with rude staff and Stinking rooms - Terribkr terrible place, rude staff. Offered a room which is stinking, and small..hotel 81 is Much a better place than this. When you advertise a hotel as 3*/4*, u should atleast try to honor it. This is worse than a motel. I booked though day use app, and the staff told me, it is different for day use and normal use..what the heck does that mean?? They are really terrible I would say. If I can give, I would have given 0 star. Please stay away from this establishment.
Experience432999 (2/5): Terrible don’t stay - Since when is a superior deluxe a lower standard than a deluxe room. Lucky we didn’t have a cat with us cause we wouldn’t have been able to swing it. Breakfast was horrible, coffee was horrible, wifi non existent. Staff however tried their hardest to please
Henriette (8/5): Family stay - The rooms are very small. But they are very clean and have all you need. The wifi was really bad which was the biggest issue. If you don't mind small, and can find wifi somewhere else, the hotel is great. Staff was very kind, location is great.
Andrea (9/5): Superb -
Helen (8/5): Very good - Staff were great
Michael (2/5): - Great area, but rooms tiny and run down. Bed hard as a slab of stone. Don’t bother with the ‘breakfast’ which is basic and to be consumed only with a plastic fork and plastic spoon (no knife) on a polystyrene plate. Mould in the bathroom. Don’t recommend.
Marek (8/5): Very good -
Shoichiro (5/5): Disappoint - Not so comfortable
Mattiamolteni (10/5): Exceptional -
Emma (8/5): Okay for quick business trip - staff were excellent. - The staff were exceptional! The room itself was tiny. As I was travelling alone, I was about to leave my suitcase on the bed, as there was no where to store this.
C4380BWandrewm (2/5): Tiny rooms, awful breakfast, horrendous construction noise. - I am at this hotel as I type. On arrival we were greeted by a very sad looking lady, whose blank expression never changed throughout. She gave my wife and I (a couple) what has to be the smallest hotel room feasible. But they gave my son a large room (single person). Entering the room at 3pm the noise from construction site next door was horrendous. So we just went out hoping it would finished later. We complained and they moved us to a bigger room, which was marginally bigger than the last. We retired to bed after a great night out at 11pm and had a good night sleep. Breakfast consisted of chopped boiled eggs and raw onion and toast, all available self service in the cramped hotel foyer. Coffee from the machine was dreadful. We retired to our rooms at 9.30 am. Soon after the pneumatic drills above us started. The noise was so excessive we genuinely could not hear each other speak. It sounded like it was directly above us. Placing a hand on the wall, you could feel the building shaking. This continued all morning. Complaining to reception, they stated that they did not know about the noise and told us it would continue all day. Now I’m a pretty resilient geezer, but suffering this noise while showering and packing have me thumping headache. Needless to say we would not stay here again or recommend this hotel.
Min (1/5): Horrible customer service and poor infrastructure - Location is convenient. There was water leak in the room and it took over 1.5 hours to get fixed, which disrupted our travel plan as we were waiting to shower and headed out for the Gardens by the Bay light show. Property manager is not responsive at all.
Alp (10/5): Exceptional -
Maryna (10/5): Exceptional - Very close to all necessary locations
Verity (7/5): Good - Great location Small room - would only suit one person Walls very thin - could hear other rooms voices, coughing and zipping of luggage
Linda (8/5): Very good - Location was great and I felt good value for cost. Breakfast was just ok.
deniseang89 (10/5): Great and personal service from lady at front desk! - Lovely lady at receptionist who looked out for my elderly dad. Exceptional service! Great location with multiple bus routes right across the road that brought me back from the city area (Orchard/Bugis/Chinatown). Another short walk in less than a minute to see the beautiful skyline along Boat Quay, was especially romantic at dusk. Not to mention, it’s literally the nearest hotel opposite the popular Thai restaurant Un Yang Kor Dai. Remember to make a booking because there is a constant stream of people queueing to enter!
Chris (8/5): Enjoyed my stay. Would return again. - Great location. Within walking distance to everything I wanted to see. The inclusive breakfast was a great bonus. Really good value for money. The room was quite small but considering the time we spent there, it was ok.
cthom2207 (2/5): Avoid this property if you are searching multiple hotels - I am writing this review in hopes that other travelers won’t make the same mistake of choosing the wrong hotel while looking through the many choices in Singapore. I was incredibly disappointed in this property in all categories. First, the dirty rooms and common spaces (see attached photos). Stained floors, scratched and deteriorating surfaces, poor running water, taped up wall paper, and small flies in the drains. There was an issue with the pool area, which happens from time to time, but depending on the staff member you spoke with, access was granted to random guests despite a hand written sign on the door saying it was temporarily closed. Breakfast was not sufficiently maintained, nor was there enough food for the 10-12 people trying to dine when I arrived. It consisted of scrambled eggs, cold egg-rolls, and white bread. Hallways were very loud, with noise from staff and, as mentioned in other reviews, excessive street. If you read this and you are trying to make a blind decision on a hotel, please eliminate this property from consideration until major repairs and employee training can be improved. I looked at many other properties and this choice was an unfortunate mistake.
Jo (7/5): Good -
V6712IKkarene (4/5): Go somewhere else - I booked this hotel for the last 3 nights of our trip to Singapore/Malaysia as it was 4* and where we'd stayed at the beginning of our trip in Singapore was 3* (and very nice) so I naively thought it would be better. How wrong I was. The rooms are comfortable but if you get one at the front of the hotel incredibly noisy and I had to swap with one of my sons who was sharing a back room as I found it impossible to sleep. That is not particularly the hotel's fault but what is the hotel's fault is the breakfast. I have never experienced anything so bad.... polystyrene plates and plastic cutlery but no knives. Nothing to eat apart from rice and some very dodgy looking egg so that left toast. The cheapest white bread, just dumped on the side so you had to take from the plastic wrapper, butter and jam but as no knives you had to spread the butter and jam with the back of the spoon! Very bitter unpleasant coffee from a machine and if you pressed white coffee it came with sugar. There was water but no juice, yogurt, fruit, cereal or choice of anything that you would expect at a 4* hotel breakfast. We complained to the man on reception who said we were welcome to leave feedback and said that lots of guests complained and commented on lack of knives! Then when you had finished eating you had to put your plate and anything else into a black plastic bin liner in the corner. Apart from anything else how un-eco-friendly is the whole experience. I have added a few photos including one of the towel we were given which should have gone in the bin a long time ago. One positive of the hotel is it is in a good location.
Virginia (10/5): Wonderful time! - Location Breakfast
Lina (8/5): Very good - Small but has everything we need, nice and central near china town , not far from mrt stations Swimming pool was not open, room was a bit small
Shaun (7/5): Was Ok for a couple of days. - Location, had a pool. Hotel is very 'tired' but was relatively clean.
Stewart (6/5): Deluxe Garden Quern room deceptively portrayed - Original booking was for Deluxe Garden Queen, boasting 42 sq m room. On arrival at hotel, found that the actual room (on my measurements) was approx 16-17 sq m. The difference was 2 bathrooms and yard all included in the 42sq m. There was not enough floor space for two suitcases, let alone two people - no wardrobe - only hanging space was above the toilet (you would have to push clothes aside to use the toilet. One bathroom and the yard were outside in Singapore heat of approx 31deg. The yard was open to the weather and next to a construction site - not really usable. I consider this room was described very deceptively on the Hotels.com app. In defence of the hotel, they understood our concerns, and moved us to a similarly priced room which was a good size. Our stay was good with the following exceptions Airconditioning was not able to get the room cool enough Wi-Fi was very unreliable
Patricia (8/5): Bien situé - Bien situé, chambre petite mais très confortable. Déjeuner avec très peu de choix
John (8/5): Very good -
Jennifer (8/5): Great location and friendly staff. - Great location and friendly staff. Would stay again. The breakfast wasn't great. some simple spread for some toast would be nice.
Ross (7/5): Ok for the money - Room was pretty small. With 2 suit cases, not much room to move. Renovations undertaken next door and jack hammer used from 9am so had to get out of the room as couldn't hear each other.
Ronnie (1/5): Bad - i never get the type of room that i booked.
Adam (8/5): Value accommodation for layover - Good location of hotel for travellers for a short stay in Singapore, air conditioning isn’t as cool as we’d hoped and the breakfast isn’t anything to rave about as a westerner! But certainly did the job and allowed us to explore Singapore at lower cost compared to other accommodation options in the city, the staff were also very polite and accommodating. Recommended
Brian (9/5): Superb -
Patricia (8/5): Bien situé - Hôtel très bien situé, chambre petite mais confortable, déjeuner avec peu de choix
Marilou (5/5): Passable -
Lenny (6/5): Very disappointing - Breakfast was terrible. Cold stodgy food. No fruit, no pastries, no fresh milk. 30 people trying to cram into a few seats in the reception area. This hotel is not even close to the claimed 4 stars Room was a dog box, no room to put anything
Brian (4/5): - We stayed to different nights. This second time March 9 (room 608) it smelt like mold in our room. I think it was around the air conditioner. It took awhile to get used to the moist pungent smell. On the positive side the staff was great and hospitable. Brian
kimjecks (2/5): You can call a pig a cat but it’s still a pig - Booked a delux superior queen room though booking.com. 9% tax included and 10% service charge including. I was direct debited before I arrived and charged tax and service fee. I told them these fees were included, but no, I still have to pay them again. The deluxe superior queen room was 14 m² bed pushed up against the window with no View no side table no room to hang your clothes so you lived out of your suitcases which barely fitted in the room. Be very careful if you book this hotel. Oh and the roof top pool is a large spa bath.
Jan (7/5): There is always room for improvement - Breakfast was good. Close to everything I needed No view other than wall and opposite window Some staff didn't smile or offer help
Karsten (6/5): - Unterirdisches Frühstück aber gute Lage, Zimmer sehr klein.
Joyce (8/5): Very good -
Erwinia (10/5): - Not enough front parking
Pauline (2/5): Would not recommend - Was in a convenient location. Room was tiny. No pool only small jacuzzi. Was overcharged with fees and taxes. Would not go back. Staff were not helpful.
Kerrie (6/5): - We booked a Deluxe Superior room for one night. When we booked the photograph of the room is what we expected on arrival. This was not the case. The room did not have a bench and chair and mirror. It was tiny. We had to walk over our suitcases. It was in the new wing. It had been refurnished and was clean. A disappointment Wotif.Hotel Bencoolen @ HongKong Singapore. The bonus was the hotel was close to the canal and there was plenty of food outlets.
David (10/5): Exceptional -
Ray (8/5): A good experience despite the disappointing breakfast - Very good location - close to Chinatown; good size room, good shower and a/condition very effective The breakfast was poor - poor selection, very crowded, plastic cutlery
Jayne (10/5): - Will defintely return to this property.
Christopher (8/5): Very happy with our stay. - Location was excellent. Breakfast was ok. Swimming pool area was ‘tired’ and needs some attention.
David (9/5): Superb -
Kaylene (10/5): Great - The location Not enough tables for breakfast
Barb (9/5): Excellent stay in Singapore - Staff was helpful and nice. Room was fairly large and comfortable. Location was close to metro and river walk.
jansonn920 (6/5): Staycation with family in Valentine Day - Spa pool the jacuzzi function button press need to press very hard to start the bubbling effect. Loft suite room to be able to accommodate 2adult 2children is misleading. On Agoda platform, they claim able to live in four of us, when upon arrival it was surprised to know it was a queen bed on the 2nd floor and one single size sofa bed on the 1st floor. I would like to recommend this hotel to change the sofa bed into a bigger size so it can accommodate two persons on the sofa bed. If not able to, please discuss with your platform be it booking.com / trip.com / Agoda / Expedia to limit to 3persons in system so guests/customers like me will not able to take in 4persons to end up squeezing on the queen bed making us uncomfortable in sleeping experience. Breakfast food very normal, do not expect to have many varieties. Location very near Clarke Quay NE Line mrt station. Walking distance to Boat Quay so you can eat with different options.
Dalisay (5/5): Passable -
Cathy (9/5): Great room in a central location. Staff really helpful and friendly. - We had a great room overlooking the street. Very spacious and clean. Good tea and coffee facilities. Staff were really helpful and friendly. Location was great - short walk into Boat Quay and to Chinatown where there were many restaurants and bars. We really enjoyed our stay. Nothing
Sandra (8/5): Very good -
Ian (5/5): Passable - We didn't know breakfast was included so to find out it was, was a pleasant surprise. The breakfast is very basic, if I had intentionally paid for it, I would have been disappointed. Also on leaving the hotel we were covered in bites, which after some investigation we worked out were caused by bed bugs. On further investigation, others have had the same issue.
Arlene (9/5): Convenient location. I don’t mind staying here again. - Clean bathrooms, variety of breakfast offerings, excellent front desk support staff, nearness to bus & 7-11, walking distance to Merlion Dirty common areas. Carpets need replacement, preferably with wood/linoleum flooring. Need face & hand towels.
Gregory (8/5): Very good -
Stuart (9/5): Central location yet still quiet with friendly and very helpful staff - Great service with a clean and spacious room All cutlery and plates were plastic and disposable not being able to be reused
Ian (6/5): decent hotel for price - good location 10 min walk to clarke quay. rooms nice for price. breakfast terrible so wouldn’t bother and just go out for breakfast receptionist extremely helpful.
Lawrence (8/5): - Nice comfortable hotel but dreadful breakfast.
Vicki (9/5): Superb - Location is great. We walked everywhere but public transport also very close. Great meal choices basically on the doorstep. Staff are all so helpful and pleasant. Being able to store our luggage after checkout, plus a later checkout is appreciated also.