Kensington Hotel

Location: 18 Durley Chine Road, Bournemouth, gb

Star Rating: 5.5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:30 PM - 09:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Family rooms
• Non-smoking throughout
• Outdoor furniture
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Key card access
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Japanese garden
• Secured parking

Rooms Available

• Family Room (5 people)

  The family room includes a private bathroom equipped with a walk-in shower, a bath and a hairdryer. The family room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 4 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Triple Room

  Warmly furnished room including a flat-screen TV, tea/coffee facilities, and a hairdryer. Rooms also feature free Wi-Fi, while some provide comfortable seating areas.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Single Room

  Warmly furnished room including a flat-screen TV, tea/coffee facilities, and a hairdryer. Rooms also feature free Wi-Fi, while some provide comfortable seating areas.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Family Room (4 People)

  Warmly furnished room including a flat-screen TV, tea/coffee facilities, and a hairdryer. Rooms also feature free Wi-Fi, while some provide comfortable seating areas.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Family Room

  1 Double Bed and 3 Twin Beds

  205 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a bathtub or shower

  Practical - Iron/ironing board (on request) and wardrobe or closet

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Double Room

  Warmly furnished room including a flat-screen TV, tea/coffee facilities, and a hairdryer. Rooms also feature free Wi-Fi, while some provide comfortable seating areas.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Twin Room

  Warmly furnished room including a flat-screen TV, tea/coffee facilities, and a hairdryer. Rooms also feature free Wi-Fi, while some provide comfortable seating areas.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Radio
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• Peter Hamilton (8/5): Basic but fine - Basic but fine for a short stay. The room was clean and the hotel within walking distance of the town centre and pier etc
• Justin (7/5): Very uncomfortable - Location Very dated, old worn furniture, toilet seat very lose, only half a loo roll, shower door didn’t shut properly, double bed was VERY hard
• Joseph (6/5): -
• Finley (6/5): -
• ANDRZEJ (6/5): -
• Singh (1/5): -
• Rohina (6/5): - Helpful staff
• Jamie (6/5): - Good location Some bedding sheets etc were stained
• Parvinder (1/5): Leisure - Nothing Not clean
• Singh (10/5): -
• Molly (2/5): Not great could be a lot better - The bed was comfortable good location Not good communication from reception, bed sheets stained, run down
• Kieran (10/5): -
• Bovas (4/5): -
• Islam (1/5): -
• Agnieszka (5/5): -
• Cosmin (1/5): -
• Bishal (8/5): - Location Average hospitality and cleanliness
• Radoslaw (10/5): -
• Mattocks (9/5): -
• england (6/5): -
• Paul (1/5): - Location, cleanliness Cold AF. WiFi sketchy at best. Insanely loud chavvy guests allowed to run riot
• Ellie (3/5): An absolute shambles. - How close it was to town When we arrived there wasn’t any staff member present. We called the number provided which put us though to someone who couldn’t speak English which wasn’t helpful at all. We then waited 20 minutes to check in. The guy who eventually came was rude asf. Anyways then the hairdryer didn’t work so we called the number and the woman just said well what can I do. The room only provided one toilet roll which is crazy stingy tbf.
• Kathiresan (6/5): -
• stephen (8/5): -
• Sabina (5/5): It’s okay .but wouldn’t recommend - Location was good . Breakfast not provided Not clean. Didn’t change bed cover at all - stayed 3 nights. No bin in the room . No slipper for toilet .
• Mostafa (1/5): - There was no one in the reception and the door was closed with no password, no one answered the phone when we called and the day after when I called them they denied to give our money back!
• Zydrunas (8/5): -
• Wendy (6/5): Not comfortable , only good thing was , the beach was walking distance - We didn't have breakfast There was no shower mat /bathroom mat No bedroom rug Noisy outside , people were just outside our window , the guy who handed our keys wasn't friendly
• Chris (5/5): Stayed in worse also stayed in better for cheaper price than what we paid - Location and had parking room size was good Paid for double bed and single bed and got 3 single beds wasn’t ideal for husband and wife blinds were very worn so light was coming in as no curtains up
• Carmen (10/5): -
• Amirunnessa (6/5): If you stay over there , you will be enjoying the beach and other activities - Good location from beach and car park Staff was friendly and helpful
• George (2/5): Disaster. Do not stay here. - Location was good. Easily accessible by bus from the train station. Everything. Staff were non-existent, room was filthy. Hair in the beds and towels. Blood and piss on the toilet seat. Blinds hanging off the windows, beds falling apart, no shower soaps. Leaflets about child trafficking on the reception desk. We should have read the awful reviews on Trip Advisor before booking. We left after the second night to go to the Holiday Inn.
• Svitlana (10/5): -
• Abdulfatah (6/5): Good - Noise and not much facilities
• Tracey (1/5): We were offered an alternative room, which we declined, and requested a refund. - Nothing. Unmanned Reception. No room available even though booked.
• Scott (1/5): Dirty, unhygienic, rude, wouldn’t stay again. Ever and would advise anyone not to - The location, it was about 15 mins from the centre The room had unmade beds, dirty towels, toilet had dirty toilet paper down, hairs were all over the room, even blood on the bed. When asked the receptionist about this they came up to check and said ‘this is perfectly fine’
• Robert (7/5): -
• Cameron (5/5): - Staff at the hotel were lovely decor needs attention in and out most of linen on bed was marked and furnished attachments I e towel rail missing shower loose on wall cupboard wobbly as I said decorating needed in and out to update and certain maintenance issues needed As above
• Kirandeep Kaur (1/5): - Bathroom was not good ,door was broken a lot of smell was coming . Bathroom
• Mugeshkumar (1/5): - Very bad
• Hasiba (6/5): -
• Gregory (5/5): - A decent location and car parking included, I got a good price for an out of season booking. Bed was quite comfortable. Friendly service Pretty basic accommodation, no carpet, bedside lights or seating. Staff rarely onsite.
• Charlotte (1/5): Absolute hell, avoid like the plague ... - Location was ok. Was able to walk to town and the beach. Horrendous staff. Alice on reception is actually the owner. When we complained about our stay she told us she could do nothing as she was just the receptionist. She lied. Beds uncomfy, filthy bed valances, hairs in the beds. Bathroom floor filthy Floors so thin you could hear every footstep from upstairs. Ended up not being able to sleep as every bang in the hotel made me feel so unsafe with my children. Sick on the front step in the morning, even though we reported it noone dealt with it for up to an hour. And when they did, they just threw water on it. Told Alice all this on the phone and said who do we talk to about a refund, she laughed and said "I don't think so" about the refund. She then refused to answer the phone to me. The night worker then tried calling her as he said it was so noisy that night he had not slept either (tried to blame my children to which I explained it was the people above us). He asked if she would talk to me, she refused so they then had an argument on the phone where he called her arrogant for not talking to me. He then told us how awful she was as an employer and how he wasn't well and she had been hounding him since 6am. In all honesty it was hell and we are still awaiting her to refund the money from a our horrendous stay.
• Adam (10/5): -
• Sherry (5/5): Passable - Convenient location Shower drain was blocked on my first day but owner did sorted it on the next day. And lots of hairs in the shower room floor. Shower took so long to warm up. I have a whole morning that shower was cold. The hot water only came in the afternoon. It was so annoying that I couldn’t have a shower that morning as there was no hot water. This happened once.
• Judkina (1/5): -
• Damjanovics (1/5): -
• Saffron (10/5): Recommend - Easy to get to, parking onsite, good size room for our group of 5. Clean.
• Sunil (1/5): Not issuing refund for the room that was canceled by the hotel - The property canceled one of the room that we booked when we reached and offered us issues with a refund.
• James (1/5): Expensive - Property was ok They double charged me and won’t refund me. Now want me to jump through hoops to get my money back!!!
• Cathryne (3/5): Mega cheap - for a reason! - Super cheap and in a perfect location for our visit to the BIC for a concert. Beds were quite comfy so we all slept well. And great to have 4 beds in a room so us girls could stay together. Shower was hot and powerful. Kettle worked. Genuinely wouldnt recommend this as anything other than a really cheap place to crash after a concert with some mates. Even then, take your own towels and a bottle of washing up liquid! Definitely not somewhere for a 'nice' getaway and not somewhere I'd want to stay on my own or with anyone vulnerable. No staff around- we only managed to get in at all because someone came out while we were on the doorstep. After being shown to our room, there was a complete lack of customer service as there was no one around (despite searching the premises for a member of staff) and they wouldn't answer the phone or return a voicemail. The cups and some of the towels provided in the room were still dirty, despite being presented as ready for us to use. Bedding had been washed but had some shadow stains still visible on them. Curtains were falling off the rails, literally. We had to use a hair clip to hold them closed for the night. Walls and floors have all seen better days, many years ago though! This was a really really cheap stay, so we weren't expecting luxury at all! But we did expect the place to be clean and not to be locked out on arrival.
• Ellie (6/5): -
• Shen (1/5): 整个晚上都无法入睡 - 卫生环境，晚上关灯出现很大虫子，咬人 太差了卫生，满屋子虫子
• Mohammed Raquib (4/5): -
• Emmanuel (9/5): - Good location Nothing
• Jane (9/5): -
• Nosakhare (5/5): I won’t be back - Proximity to town, shops and bus stop. Security and a quiet environment There was no heater in the room. It was very cold
• Danielle (4/5): - Not the best but for 2star you cant exoect too much. Holes in the wall, Shower tray that didnt drain. But Man on desk friendly and room was clean
• John (6/5): - Ideal location for the conference creature. Room very basic with limited coffee/tea/ milk. No soap in the shower. TV couldn’t get to work. But I did enjoy my stay.
• Zoe (4/5): Was ok for a night but wouldn’t stay any longer. - Close to beach Homeless people sleeping at the entrance of the hotel
• tasleem (5/5): Our stay at this place was very horrible, will only come back if the above things change. - Breakfast was not included. Did not offer option at the hotel. Door entry was wrong code, stuck outside for sometime. No one cleaned our room in all the time we stayed there. Fresh bedding, no headboard. Bin not emptied. Someone playing constant music, very load. Sometimes it felt like someone is banging on our door. Did not sleep very well. We stayed away all day, until night time. Music going on all night. Only stopped around 7am
• Agata (8/5): -
• Eldjida (10/5): Brilliant - Thank you Jerry 😊 The quiet time I spent
• Mohd (1/5): -
• Mohd (3/5): Not good to stay in this hotel - Nothing like about this hotel because it’s very dirty and dusty in everywhere in the room Nothing except the location
• ANDRZEJ (7/5): - . Comfort
• Lanford (9/5): Very peaceful and value for money - Staff were nice..the place is near the beach.parking available. The property is very affordable and peaceful stay Some furniture needs updating .
• Lol (4/5): Ok for cheap night away - Friendly welcome Kettle not working properly Shower door didn’t close Wires hanging from the tv & hairdryer on to kids bed very dangerous Bottom protection sheet to base of bed dirty
• Manjit (1/5): -
• Korovicyn (8/5): - Everything Too high price
• Oskar (8/5): -
• Tofayel (10/5): -
• Tahmina (6/5): - Fan in room No shower gel or shampoo provided
• Nadine (10/5): - Location, room value for money . Some repair needs in the room
• Glauciene (10/5): Comodidade para família com uma criança - Camas confortáveis, funcionários amigáveis . Dicas de passeios . Uma aula de história incrível .
• Sara (6/5): Perfect for what we needed it for - It was in a great location, it was clean and free of mould, although we had some stained towels they were changed immediately for us. Parking is free and plenty of it. Quiet location Not the property as such but I was charged 3 times, although this was promptly sorted but still shouldn’t have been allowed to happen.
• Kamil (2/5): -
• Doina POP (8/5): - Location is great..close to the beach ,facilities good ,staff excellent!Coffe free with cups in room..kettle working fine ,hair drayer .Was one lady very friendly at the reception. My family was happy and sleepy !
• Sadia (2/5): -
• Bhatia (6/5): -
• Zeynab (10/5): - Good hotel and close to the beach ⛱️.
• Ranjit (7/5): Good - I don’t like the key system at door
• terry (4/5): Stay was ok for a base - The property was adequate for sleeping as out all day The pillows where soft and lumpy no toiletries no bedside lamp could have done with long mirror as only small one in bathroom and tea and coffee was not replenished the next day bit cramped basic but stay able microwave in hall way dirty but owner was a very pleasant and nice man
• Ahmad (1/5): - Worse hotel in Bournemouth They taking extra money from my account. I informed about that they said it’s penalty charges.
• Gaynor (1/5): We would never go back. - Location and free parking. We had to run the hot water tap before using the shower, the shower head detached and wasn’t stable and the shower door did not open and close properly. The bin in the shower room was broken. Beds were not comfortable and pillows were awful. The lamp at the side of the bed was faulty. The hotel is very dated but I felt a few little things could have made a big difference. Outside was a disgrace but could have easily been cleaned up.
• Sarabjit (9/5): -
• Anastasiya (6/5): Cheap place in terms of comfort , but great location - Location Facilities were poor, even clean enough. The size of the room is much smaller than on the photo and the mattress is not comfortable, because just old
• Mutz (8/5): -
• Aklasur (5/5): -
• Herba (1/5): - Nic Wszystko. Nie robili serwisu. Nie dokładali kawy i mleko. Nie sprzątali. Na miejscu byliśmy o14. 45.a pokój nie był jeszcze gotowy. Recepcjonista nie miły.
• Haritha (5/5): -
• Rojan (8/5): Good location - Location and cheep to stay and parking space N/A
• Shamim Bin Alam (1/5): - Nothing Not for family, it's very small and service not satisfied.
• Holly (8/5): Location was perfect - Location was brilliant, 5 beds in one room was great as a family of 5 we struggle to find it. We stayed for 3 nights and no way of getting sand off the floor.
• Nadarajalingam (8/5): -
• Natasha Stroud (9/5): - It was very nice nit far from town easy to walk nice pub called the hopinn on the way to town do food Just didn't do food option maybe a couple more tea bags etc and bigger cup I luv my tea so a little cup like two mouthfuls done my head in but that was it
• Madalina (1/5): - No cleaning, no toilet paper,no fridge
• MOHAMMED (8/5): - Could do with a bit more tea and coffee in the room
• Matthew (6/5): - Walkable to beach and free parking was really good.
• Shoaib M (3/5): Very disappointed for the price we paid. We would like a full - Location I would like a full refund. I didn’t like the spring mattress. I couldn’t sleep for two nights.shower had no shampoo or shower gel. They didn’t provide fresh towel.

Photos