Hacienda Santa Cruz Del Fuerte

Location: Alvaro Obregon No 201, Col Centro, El Fuerte, mx

Star Rating: 7.5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 01:00 PM - Anytime

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Restaurant
• Family rooms
• Luggage storage
• Safety deposit box
• Tour desk
• Ironing service
• Packed lunches
• Shuttle service (additional charge)
• Concierge service
• Contactless check-in/check-out
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Japanese garden
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Budget Twin Room

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

• Double Bed

  2 Double Beds

  172 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Daily housekeeping
  • Free WiFi

• Double Room, 1 King Bed

  1 King Bed

  172 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Daily housekeeping
  • Free WiFi

• Double Room with Two Double Beds

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

Guest Reviews

• Netzahualcoyotl (1/5): BOOKIng no respeta a sus clientes - Cuando llegamos al Hotel, el recepcionista nos comentó que ya no había lugares.
• Janice (7/5): Flea infested. - We stayed for two nights, left for two nights, and returned. The first stay was ok but some of the electrical outlets did not work. Our second stay we had a room that was flea infested! We’ve been itching for days.
• Janice (1/5): Flea infestation; avoid at all cost. - It was flea infested. The air conditioner was broken. The television did not work. We have been itching for days from flea bites.
• Sarahí (8/5): - Buen hotel, para llegar y dormir, sí se ve viejo, pero estaba agusto y era cómodo.
• Ofelia (9/5): -
• Laura (1/5): - Me cancelaron la reserva un dia antes.
• OVED (1/5): no me recibieron, por que estaba tapado el drenaje - nada, no me recibieron me hubieran avisado antes de llegar, me avisaron ya que llegue
• JIMENEZ - JIMENEZ (4/5): - SOLO LA UBICACION, DE LOS DEMAS DEJA MUCHO QUE DESEAR. EN LO PERSONAL NO ME GUSTO, LAS INSTALACIONES ESTAN MUY DESCUIDADAS, SE QUE DEBEN DE CONSERVAR LAS FACHADAS TIPICAS DE UN PUEBLO MAGICO PERO LES FALTA MANTENIMIENTO Y LIMPIEZA SOBRE TODO. MI RESERVA FUE CON DESAYUNO, SIN EMBARGO NO ME OTORGARON DICHO SERVICIO, MUY MAL, YA QUE ESO ESTABA ESPECIFICADO EN LA RESERVA. ADEMAS DEL ESTACIONAMIENTO TAMBIEN DECIA QUE CONTABA CON ESTACIONAMIENTO Y NO HAY, TE TIENES QUE ESTACIONAR EN LA CALLE Y HABER DONDE ENCUENTRAS LUGAR.
• Mariana (8/5): Buena ubicación - Muy buena ubicación. Es un lugar bastante sencillo, rústico y solo para descansar. Podría mejorar las amenidades o instalaciones, pero en general si buscas un lugar solo para dormir, por el precio y ubicación, es buena opción. El personal fue muy amable en todo momento, no tenemos ninguna queja. Tal cuál ofrecen lo que anuncian a excepción del desayuno, solo vimos una cafetera.
• John (10/5): Perfect - Center of town very pretty when you open bedroom door Nothing
• Manuel (10/5): -
• Soria (2/5): - Ubicación Estaba muy sucio baño El sanitario sucio Cortinas del baño con hongos El aire acondicionado estaba viejo y con ruido Las camas muy incomodas
• Diana Michell (10/5): Fue excelente y cómoda. - Me agradó la comodidad que se brindaba.
• Adriana (5/5): Pasar una noche de emergencia - La atención del personal es muy buena, amable, atento, con mucha cortesía. Es un edificio colonial, antiguo muy bonito pero sin mantenimiento, aunque la cama es cómoda y también hay agua caliente y toallas limpias. La ubicación es buena, a 2 o 3 cuadras del centro y la plazuela. Tiene un patio central con jardín pero también descuidado. Tiene aparato de aire acondicionado pero no lo usé, no supe si funciona o no. Las instalaciones están muy deterioradas, hay humedad en el techo de la habitación, el mobiliario es antiguo y austero, la regadera tenía como 5 años de suciedad. No hay restaurante, si quieres desayuno los host te pueden preparar algo sencillo en su cocina.
• Mercedes Abigail (9/5): -
• Kareli (10/5): -
• Juan roberto (10/5): - El precio y la atención El internet fallo es lo único
• Juan roberto (10/5): - La atención y el precio El internet es lo unico
• Christian (5/5): - Que esta céntrico Las almohadas y no había toallas
• Rioseco Gallegos (8/5): Un lugar cercano de todo a precio accesible - Ubicación excelente No estaba abierta la cocina ni restaurante
• Rolando (8/5): -
• Jose Angel (1/5): - Que no se me respeto la reservacion porque desde meses atras no tenian disponibles habitaciones pero en en la app si aparecian disponibles.
• Enrique (4/5): - Es un poquito más vieja que Matusalen; además, ignoran que a cualquier propiedad inmobiliaria se le debe dar mantenimiento.
• José Luis (4/5): - Remodelación y atención más adecuada
• Juan José (10/5): - Muy bonito.
• Richard (6/5): - When we got there, they did not take credit cards so had to pay cash. The building is very old and run down. But it was clean and the staff were friendly and helpful. Located close to El Centro.
• Kevin (8/5): Very good -
• Sandra (8/5): - Buena
• Alejandro (8/5): - Todo bien
• CLAUDIA (8/5): Buena estancia - Un lugar cómodo para pasar la noche, esta céntrico y la atención es muy amable
• Peter (1/5): This place should never be adveritised on Booking.com unable to upload photos - Nothing Place was a dump. Pictures were deceiving. Trash in a dry fountain. Dirty cups left for coffee. Furniture was a joke, totally broken and filthy. Could not pay by credit card because front desk man didn't have a working machine. We had to use our card at an ATM to pay in cash which cost about $15 per transaction. Wifi was extremely poor.
• ADOLFO (8/5): - Es una hermosa propiedad , lástima que tenga condiciones de mantenimiento muy malas , pero es un lugar céntrico , agradable , con historia que si lo conservaran sería una joya
• Kristina (8/5): - Nice old Style. Staff was friendly. We only stayed 1night and therefore it was very nice.
• Nygren (7/5): Good - Good location. The courtyard/patio is nice. Bed and bathroom okay. Easy check in. A bit outdated, in need of some renovation. Disturbing light from outside.
• HUMBERTO (6/5): - No se debe esperar mucho de este lugar. No aceptan tarjetas.
• Isabel (2/5): Deceived. Nothing was as advertised. - The location. It’s great for walking everywhere. Nothing was as described. Literally nothing. There was mould all over the walls. The taps on the basin were very loose, the cold tap didn’t work and the u-bend leaked and dripped water constantly. We had to use a bath towel to contain it. The shower had no hot water and there was so little water flow from it that it was very difficult to wash. Sometimes there was no flow at all. There were no laundry facilities as advertised, which was one of the main reasons we booked it. The manager did do our small load for us after we complains but charged us a lot for it. There was no breakfast as advertised. When we also questioned this he said he’d sort something and he bought us breakfast in for two mornings. On the third morning when there were more people staying suddenly there was breakfast put on. So it’s very pot luck. Made us feel like second class citizens. Either do breakfast or don’t but don’t advertise it and then not put it on. We always book hotels with parking as we have motorbikes but when we arrived it was street parking, not parking on premises as advertised. It was only because there was a workman there fixing the drains who managed to fix the garage door (which wouldn’t open) for us to park the bikes in there that we got them off the road and secure. I don’t know who owns the hotel but if it’s not the manager then they are doing him a disservice. It is run down and dilapidated. Even the locals said to us that it’s a very bad hotel. There was nothing true about any of the advertisement. Just do yourself a favour and book anywhere else in town. It really can’t be as bad as here.
• Celine (3/5): Bad/ Mal - Nothing/ nada/ rien Bed uncomfortable wasn’t very clean staff lost no breakfast included like said no parking like said on the booking page little water value for money zero
• Marcial Trinidad (2/5): No regreso - Terrible,no había agua caliente,no aceptaron tarjeta,mucho mosco.
• Ma (6/5): - El patio es acojedor, mi reservación decía desayuno gratis y no me comentaron nada, mucho ruido de goteras fuertes desde la madrugada imposible dormir y no llovió no se por qué el ruido
• Vivienne (8/5): I had a comfortable stay at this accommodation. - The room was spacious, especially for one person. Although it was stuffy and warm and the bathroom had a strong smell of chlorine when I first entered, the air conditioning worked very well to cool and ventilate the room. The hotel provided towels, soap, and toilet paper. I also received good recommendations and information about the city and transportation when I asked. There was no kitchen or utensils for cooking, which would have been nice to have, but it also says so in the description. As mentioned above, when i went in the room it was very stuffy and warm and the bathroom smelled of chlorine.
• Christian (9/5): perfect - very friendly staff & good atmosphere
• Michel (6/5): Pleasant - Good location. Very basic, okay if you don't expect much.
• Margaret (5/5): Fails to live up to expectations. - The hotel is nice and close to the Centro. It has a nice garden in the courtyard. The staff had no record of my reservation despite my having email confirmation. The room was dirty - hair on the floor. The tv didn't have a remote control. Staff didn't respond to emails or phone calls prior to my arrival. No pick up from El Chepe offered. No DVD player as was specified in advertising.
• German (8/5): Very good -
• Anna (7/5): Good -
• Susan (8/5): - Great breakfast and service. Definitely helps if you speak some Spanish. Our host was very patient with our butchered version!
• daniel (2/5): - muy sucio, muy maloliente, camas viejas, no habia desyuno incluido y q bueno x q hubera estado de la chingada, gcs x incluir hoteles tan chafas!!! no es como las fotos
• juan (8/5): - En si esta bien para estar de paso. cerca del centro y bien ubicado.
• JESUS HOMOBONO (8/5): - Buen lugar, se descansa bien, muy tranquilo.
• Verified traveler (8/5): - Ubicación, está cómodo, la regadera es lo mejor. No está como en la fotos.
• Gerardo (10/5): Lo recomiendo. - La atención muy buena, son muy amables, hotel muy limpio y bien ubicado, costo-beneficio creo que vale la pena.
• Verified traveler (4/5): - El hotel esta descuidado, es dificil hablar de algo bueno. Las instalaciones en general corresponden a un hotel de entre una y dos estrellas. No hay una persona en la recepcion, asi que desde la llegada empieza uno a batallar para que le abran y lo atiendan. De hecho es una pareja (aparentemente los encargados) que se encargan de todo. La habitacion con lo minimo indispensable, una cama, una repisa. Es todo. Un closet, sin luz, una television. Es de destacarse que la habitacion tiene un solo foco en la alcoba y otro en el baño. No comprendo porque Expedia tiene convenio con este tipo de establecimientos.
• Verified traveler (4/5): - reserve, y al llegar resulta que como decidí pagar a mi llegada, mi reserva no fue tomada en cuenta por que no estaba pagada y mi habitación ya la habían vendido, el chico de recepción decía que no era su culpa por lo que yo debía pagar mi hospedaje en otro hotel un poco mas caro pero que el sabia que si contaban con disponibilidad, al final logre hablar con Expedia y me ayudaron a solucionarlo.
• Verified traveler (10/5): - Todo muy bien, hotel centrico, con muy buen servicio, trato amable, muy limpias las habitaciones....nuestra estancia fue excelente....muy recomendado.
• Verified traveler (2/5): - terrible!!.. nos dieron una habitacion con olor terrible a drenaje!! .. pedimos el cambio y nos dieron una habitacion con olor terrible a humedad!!.. decidimos irnos a otro hotel y perder lo q pagamos aqui.. expedia no deberia tener este hotel en su listado.. es un verdadero fraude !!...
• Verified traveler (2/5): - Property is old and run down. Nobody seem to know anything about our reservation.,
• Carlos (8/5): - Lindo, personal amable, nos trataron bien y fueron atentos. Hay que poner más almohadas y cobijas.
• Verified traveler (2/5): - Not a good place to stay. Bad service, dirty and falling down
• Verified traveler (2/5): - Me dejaron fuera del hotel por su horario de serrar la puerta a las 11 de la noche.jamas en ningun hotel me paso eso
• Verified traveler (8/5): - Muy amable gente. Me gusta llegar a un lugar donde me siento bien recibida, con instalaciones y estado del inmueble congruente con el precio.
• Verified traveler (8/5): - 前台很热心。但是只说西语哈哈哈哈，告诉我了一大堆话都没听懂。房间和卫生间比较简陋，离汽车站不远。有一点不满意，不知道是老板真的不知道，还是要为了让我包车，说早上没有到火车站的大巴。
• Verified traveler (10/5): - Muy centrico; limpio agradable, buen ambiente, personal amable
• LAURA (6/5): Hotel desconocido - Mala organización en las reservaciones, tuvieron que moverme de hotel porque no tenían planeada mi reservación
• Verified traveler (4/5): - El hotel no es nada comparado con lo que viene en la página, debo el inmueble viejo, debo reconocer el personal (la pareja que atiende )muy amables, todo lo demás deja mucho que desear. No lo recomiendo.
• Verified traveler (4/5): - El hotel esta bien para pasar la noche, limpio y hasta cierto punto comodo, lo que me molesto es que lo del desayuno es una farza, porque no te dicen la verdad acerca de eso.
• Verified traveler (8/5): - Hotel limpio barato y a gusto económico, personal amable
• Verified traveler (4/5): - Los enchufes no servian, desayuno frijoles y huevo, el jugo del mas corriente
• Verified traveler (8/5): - muy buena colonial recorrido por las calles y paseo por la ribera
• Verified traveler (10/5): - Bien esta el hotel todo ok Falta atención mejor mas amables
• Verified traveler (6/5): SENCILLO Y AGRADABLE - PERSONAL MUY SERVICIAL, NO ES DE LUJO PERO TODO MUY LIMPIO PARA UNA NOCHE Y DESAYUNO RICO .PERFECTO RELACION PRECIO.
• Gerd (4/5): Auf dem Weg zum Copper Canyon - Ich wollte um 9:00 mein Frühstück einnehmen. Da wurde mir eröffnet, Frühstück gäbe es nur von 7 bis 8 Uhr. Weder beim einchecken wurde ich darauf hingewiesen noch gab es einen Hinweis im Zimmer. Es gab kein entgegenkommen, Ich war augenscheinlich der einzige Gast. Die Lage war optimal zum Centrum und mein Motorrad stand in einer verschlossenen Garage
• Verified traveler (10/5): Overnight to take Copper Canyon train - Staff was excellent.. do not speak English but we all speak Spanglish!, Looked after our car while we were away on trip. Thank you!
• livier (10/5): Nice hotel - The hotel was chip and close to the everting and the personal Damian was excellent
• Lisa (10/5): Nice budget hotel in El Fuerte. - This hotel is very clean and located in a great location. My husband and I cannot say enough about the couple who manages the hotel. I am sorry that I can't remember their names. Fore example, during our stay we went to a convenience store to buy a bag of ice (I love a lot of ice in my drinks) and when we returned the young man who managed the hotel saw us and immediately brought us a cooler for our ice. He and his wife keep the facility immaculate. The night before we checked into the St. Cruz, we stayed at a "luxury" hotel in El Fuerte. We could not reserve another night there because they had a tour group coming in. The "luxury" hotel had fantastic grounds and beautifully decorated rooms. But there were practical issues that were not addressed much more than what we experienced at the St. Cruz. For instance, when I placed a hand towel on the rack it fell off at the "luxury" hotel. Our toilet was stopped up after one use (#1) at the "luxury" hotel. A good working toilet is a must and the St. Cruz had a great working bathroom = no issues.
• allen (2/5): Horrible. Stay Away ! - Very old and dirty hotel. No hot water. Hard beds. Terrible breakfast. Tired and run down. No pillows!
• cathy (2/5): Worst service ever - This was the worst hotel service we have ever had. There is NO free parking, its on the street and when asked about it, we were told that they had 3 spots and would be available later, then we were told we couldn't use them. Had to find another hotel to park our cars while we left them to ride the El Chepe train. There was no customer service at all! Would not recommend at all!
• Daniel (10/5): - the place was great, within walking distance to everything
• Movinit (8/5): Decent hotel for the price - Four of us stayed enroute to our Copper Canyon train trip and back. We were able to park our rental car for two nights in their locked garage. The Hacienda is truly an old hacienda that has been converted to a hotel. The rooms were spacious and clean. The open air, partially covered, central courtyard was an enjoyable place to sit out in the evening and read or watch TV. The staff were polite and efficient. They spoke limited to no English but that was fine with a translator on each of our tablets :) We were served a traditional hot breakfast.
• Verified traveler (6/5): Nice patio and garden, horrible room - The central patio is beautiful, with plants and a fountain. Included breakfast was acceptable for a cheap hotel. The room was horrible and the bathroom filthy. Wouldn't stay there again.
• Arik (10/5): Nice quiet hotel - Not far from the center of town. Quiet (gate is locked during the night). I was happy to find a gym right in front of the hotel. In my opinion good value for money.
• Douglas (6/5): - The staff are extremely helpful and the rooms are "as advertised." Furnishings are a tad spartan but the a/c works great which is extremely important in El Fuerte in July. Breakfast was good.
• Alan (10/5): - Wonderful people run this hotel. It is pretty basic but quite suitable for our needs.
• john (8/5): Very nice for an overnight stop - Very friendly staff.El Fuerte is a quiet town but well worth an overnight stop to or from the La Paz ferry or en route to Copper Canyon.

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