Riad Hermès

Location: 58 Derb Snane, Marrakech, ma

Star Rating: 4 Stars

Property Type: Riads

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 01:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Car hire
• Massage services
• Currency exchange
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Heated pool
• Outdoor furniture
• Shallow end
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Pool waterfall
• Exercise/lap pool
• Swimming nearby
• Bicycle-friendly property
• Charcoal grill
• Rooftop garden
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Classic Double Room

  This air-conditioned room features free Wi-Fi and a private bathroom with a shower.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private pool
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Rooftop pool
  • Heated pool
  • Pool towels
  • Shallow end
  • Pool cover
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Luxury Double Room, 1 Queen Bed

  1 Queen Bed

  248-sq-foot room, located on the top floor, garden views

  
  

  Internet - Free WiFi

  Food & Drink - Room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer

  Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Shampoo
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Location - top floor
  • Mobile key entry

• Superior Double Room

  This air-conditioned room features free Wi-Fi and a seating area with a flat-screen TV. This room can accommodate a child bed upon request at an extra cost

  Max Occupancy: 3 (3 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private pool
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Rooftop pool
  • Heated pool
  • Pool towels
  • Shallow end
  • Pool cover
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite

  This spacious suite comes with air conditioning, a flat TV and an private bathroom with bath and toilet. This suite can accommodate a child bed upon request at an extra cost

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Sofa
  • Private pool
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Rooftop pool
  • Heated pool
  • Pool towels
  • Shallow end
  • Pool cover
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Ádám (10/5): -
• Sandra (10/5): Excelente localização, excelentes funcionários, pequeno almoço delicioso. Adorei - De tudo no geral A cama é um pouco dura, não gostei da cortina no duche
• christophe (10/5): - Superbe Riad décoré avec gout et couleur, trés bien accueilli avec le thé et patisserie marocaine.Nous avons eu de très bon conseils pour visiter Marrakech. Super déjeuner le gateau fait maison un délice. Riad très bien entretenu et très calme Nous reviendrons
• Pacheco (10/5): - Hotel muito limpo, muito confortável e acolhedor e funcionários extremamente simpáticos e disponíveis. A comida muito boa.
• roland (9/5): parfait - endroit superbe Mohamed un hôtel exceptionnel au centre de la médina le soir la médina moyennement sure
• Benoît (10/5): Un Riad intimiste, bien placé et très agréable. - Le personnel adorable, la piscine pour se rafraîchir, les repas copieux et délicieux. Rien
• Sylvie (9/5): Séjour Idyllique - Le riad est très beau et joui d une localisation idéale pour visiter la medina et I extérieur, tout en bénéficiant d un calme absolu. la chambre est propre munie d une climatisation (séjour au mois de juillet indispensable) et une literie irréprochable e roof top est idyllique. Le personnel est attentionné et souriant. le seul bémol concerne la 1/2 pension. les repas sont très bons mais pas de choix sur la teneur du menu sans doute dû au fait que nous étions en basse saison.
• Sapateiro (10/5): Would come back and will recommend. - Everything! The perfect Riad! Clean, beautiful architecture, perfectly maintained! Nothing to point at!
• Niki (8/5): Very good -
• enricocB6950MH (2/5): Terribile!!! - We had a Smartbox package for 2 nights. We made a request at this riad. We didn’t receive any response within the guaranteed 24 hours, but we got a booking code. Three days later, to clear up any doubts, we contacted the facility ourselves to check if everything was okay. They replied that they were only accepting bookings of at least 4 nights. There was no mention of a minimum 4-night stay. The Smartbox showed availability for the period we chose, and this information only came up three days later when we contacted them. Imagine if we hadn’t written!!!"
• Tiago (10/5): Exceptional -
• Emma (9/5): Superb -
• Gerald (10/5): Super Riad with lovely setting - Very stylish Riad with a great location and priced very well, Rooms are Sumptuous and the Hosts are warm and welcoming.Have stayed twice now which I guess tells the story, Also super Moroccan breakfast . Nothing
• ChrisP680 (10/5): Hidden gem - A hidden gem in the center of Marrakesh, an oasis of peace and quiet, a symphony of colors. We felt right at home being welcomed by the super friendly staff and were served a delicious romantic dinner. Our room was super cozy and well equipped. The rooftop terrace with heated pool is just amazing on the middle of a busy town. Very recommended. 🙏🏻
• Daily (7/5): Certainly not "Hermes" - Swimming pool. Half board is ridiculous. You cannot choose anything. They mostly serve very greasy food that tastes bad. Room is very dark, location is so-so. English is mostly not spoken.
• Fran (9/5): Superb -
• bertrand (10/5): - Un Riad merveilleux où il fait bon vivre des personnes extraordinaires je recommande vivement
• Joann (10/5): Exceptional - Had previously rated
• Joann (10/5): Exceptional -
• Tenca (10/5): Exceptional -
• Niki (9/5): Superb -
• Andrew (9/5): Great riad great owner and staff - Good location, good breakfast, very nice place with lovely people Nothing
• John (7/5): Good - Breakfast good.
• Laura (8/5): Very good -
• Grainne (8/5): Very good - Great location in the heart of the Medina. Very pleasant Staff and nice traditional breakfast.
• Ilham (9/5): Very charming and clean Riad with nice staff, nice location - Breakfast was delicious, diverse and included typical Moroccan specialties (beghrir, mssemen, etc.). The first impression of the dark street leading to the Riad, but afterwards I was reassured by locals and I felt very safe in the Medina (even in the darkest streets).
• Antoine (10/5): Good riad in Marrakech - Very pleasant staff ! Breakfast included. Very nice bedroom. Nice space with a swimming pool on the rooftop. Close to Jeema El Fna square, but no noise in the street. Several propositions of activities close to Marrakech
• Dana (10/5): Very kind staff! - Loved this hotel, I definitely recommend! -
• oldmillmuseum (10/5): “Lovely classic Riad “ - Lovely classic riad in a great location. The colours of the building are done in the “Hermes” orange/black which looks quite striking. The pool on the roof terrace is a must and allows you to keep cool whilst sunbathing etc . The couple Mohamed & Wife are very charming and set a very nice relaxed atmosphere. I said to Mohamed and he agreed that “ A happy wife is a happy life” Something he said he will never forget 😂😂. Great place and will return on our next visit .
• Gerald (10/5): Lovely Riad & Welcoming Hosts. - Lovely well designed classic Riad with “Hermes” color scheme which is fun. Mohamed & his wife who run the riad are superb hosts and very welcoming.
• Jonathan (7/5): Great location, small room, terribly hard bed - location was great The bed was sooooo hard
• Indira (8/5): Very good -
• Lewis (10/5): Exceptional - Stunning riad! Great value for money. Friendly staff. I was surprised at how quiet the property was when inside considering it’s location within the busy medina. Couldn’t fault my stay apart from it being too short.
• Danielle (7/5): Good -
• Sarah (10/5): Exceptional -
• Claudio (10/5): Exceptional -
• 900daver (8/5): Nice property - lousy management - I booked a one week Morrocan break for me & my wife in Feb 2023. After a 4 hour bus transfer from Agadir we arrived at Riad Hermes Marrakech. The caretaker manager was very amiable but informed us that there had been an overbooking. Instead of a three night stop we could only stop one night. We complained about the situation & he contacted his manager (not at the hotel). She was adamant that we could only stop one night. The caretaker manager tried to find us alternative nearby accommodation but was unsuccessful. We decided to take matters into our own hands. We contacted Booking.com who agreed to give us a full refund on the booking. We were also able to secure a booking at a nearby accommodation (although quite a bit more expensive). Our real complaint is the lack of consideration or empathy by the off-site manager who was heard tell the caretaker manager to "not feel guilty" about the situation. Also, how can hotels systematically overbook rooms. Like a previous reviewer, i suggest you think long and hard before committing to Riad Hermes
• Simon (9/5): Superb -
• Tigermoth2173 (10/5): Riad Hermes…Marrakech - Riad Hermes is a beautiful Riad in the heart of the Medina. Our host Mohamed greeted us with a warm welcome and tea followed by an introduction to the hotel. The charm of Hermes is throughout and its incredible location makes exploring Marrakech a breeze. The roof top offered beautiful views and a wonderful breakfast while cooling down in their beautiful pool. We can’t thank the staff enough for their warm welcome and wonderful hospitality. We look forward to our next visit.
• Ester (8/5): - It smell of sewage as we walked into the room. The shower floor gets flooded while you shower. Maybe because we are on the ground floor. We didn't ask to have a room change because my husband has a hard time climbing because he has a knee operation. We worried about carrying our luggage since there is no elevator. But the staff are excellent. The location is good. We just turned on the exhaust fan in the bathroom to remove the sewage smell and it works a little bit.
• Christelle (10/5): O top - Une émerveille ce riad
• Verified traveler (10/5): Nice tucked away hotel - This Riad is a hidden gem inside the medina. Finding it is a little tricky but that s all riads in the medina. Staff are great help and would make you fell very welcome. Would definitely stay here again.

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