Dune Boutique Hotel located at the party zone
Location: Carretera Tulum Boca Paila Km 7, Tulum, mx
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation at Dune Boutique Hotel
Spectacular Views: Some rooms offer stunning views of the sea or garden, providing a serene backdrop for your stay.
Gourmet Dining Experience: Indulge in delicious drinks and cuisine at the Dune Restaurant and Beach Club, set amidst the beauty of palm trees.
Exciting Activities: With a private beach area and options for snorkeling, windsurfing, and diving, there's no shortage of adventure at your doorstep.
Experience the epitome of luxury and relaxation at Dune Boutique Hotel. Book now for an unforgettable stay in Tulum's vibrant party zone.
Important Information
Please note that construction work is taking place nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Luggage storage
- Safety deposit box
- Tour desk
- Car hire
- Massage services
- Packed lunches
- Shuttle service (additional charge)
- Concierge service
- Adult only
- Infinity pool
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Beach yoga on site
- Private beach nearby
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Pool View Top Floor
1 King Bed
269-sq-foot room with pool views
Internet - Free WiFi
Food & Drink - Mini-fridge, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, local maps, and window screens
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Local maps
- Window screens
-
Deluxe With Plunge Pool
1 King Bed
269-sq-foot room, balcony with sea views
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Mini-fridge, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, local maps, and window screens
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- In-room massage available
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Local maps
- Window screens
-
Deluxe Panoramic View
The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Superior Room Top Floor
The double room offers air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. Among the room amenities are a coffee machine, a wardrobe and a safe deposit box as well as pool views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Duna Room
The double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Deluxe Partial Sea View Mini Pool
This double room has a mini-bar, sea view and electric kettle.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Private pool
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Sunrise Master Suite
Guests will have a special experience as the double room features a private pool. The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Private pool
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Superior Pool View
The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
-
Deluxe Partial Sea View
The double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. Among the room amenities are a tea and coffee maker, a wardrobe and a safe deposit box as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key access
- Window
- Access to a private beach
- Concierge services
- Hand sanitiser
Guest Reviews
- tiphaine (8/5): Très bel hôtel et personnel, accueillant. Dommage qu’il soit dans une zone hôtelière si chargée. - Le décor et l’originalité de l’hôtel . Le personnel très sympathique ; notre grande chambre tout en haut très belle .Le petit déjeuner sur la plage quasiment Insonorisation de la chambre à repenser ( baies vitrées et du vent en hauteur ) . La zone hôtelière est beaucoup trop chargée en hôtel boutiques , loin de l’esprit zen du Yucatán dans la rue de l’hôtel avec des prix Trop élevés
- Deusdedith (10/5): Super recomendado este lugar. Volvería 100% - Todo estuvo bello y excelente. La habitación, la piscina, el staff muy atento, el restaurante. La pasamos genial.
- Martinez (10/5): -
- Maria (10/5): Personal - TODO Nada
- Ezgi (10/5): - Great location, friendly and attentive staff, very clean
- Alejandro (8/5): -
- Johanna (10/5): - Diese Unterkunft ist wirklich ein Traum! Direkt am Strand bietet die Anlage Ruhe und Entspannung. Sogar kostenlose Yoga Stunden waren inbegriffen. Das Frühstück war ebenfalls sehr lecker und das Personal sehr hilfsbereit. Man kann sich außerdem kostenlos Räder ausleihen und ist in 20 min in Tulum Stadt. Die Thematik mit den Tips - wie in anderen Kommentaren schon beschrieben.
- Lea (9/5): Service de qualité, tranquillité, esprit sain et détente assurée. - Un accueil chaleureux (cocktail de bienvenue à choisir sur la carte offert dès votre arrivée) , le personnel souriant et serviable. Que ce soit à l’accueil, sur la plage, au restaurant et au petit déjeuner rien à dire tout était parfait. Un voiturier s’occupe de votre voiture. Très bon petit déjeuner avec différentes formules en fonction de vos goûts. L’hôtel est bien situé à Proximité des points de rdv pour les excursions, des supermarchés, restaurants à même pas 2/3 min à pieds. La chambre est spacieuse et fonctionnelle et très bien décorée. RAS tout était parfait. Si je dois relever juste un détail ça serait peut être le soir le bruit des Beach club voisin mais avec les fenêtres bien fermées on entend moins.
- Jim Moneghan (10/5): - I liked everything...very cool hotel on the beach. The staff was excellent. Great food and beverages No complaints...great stay
- Angus (10/5): -
- ISKANDER aouadi (8/5): Bellissimo soggiorno - Staff molto gentile e professionale
- MACINATI (10/5): Angolo di paradiso - Tutto Niente
- MACINATI (10/5): Un angolo di paradiso - Tutto Niente
- Rebecka (10/5): Beautiful, great service and comfortable - Absolutely fantastic stay! The rooms and hotel area where so beautiful, and staff wonderful and helpful. The cleaning of sargassum on the hotel beach was the best of the entire coastline. Yoga included every morning with great instructors. One of the best places I’ve ever stayed at
- Samantha (9/5): -
- Alina (9/5): - Die Anlage ist wunderschön, mit vielen Palmen viel Natur. Der Pool ist nicht extrem gross aber ausreichend. Es gibt viele Liegestühle. Unser Zimmer war sehr schön und modern. Die Angestellten sind immer sehr freundlich. Die Lage ist auch top gleich gegenüber einem Shop und naheliegend vieler Restaurants. Das Einzige was negativ war war leider das Meer und der Strand der voll mit Algen war. Leider wurden diese nicht entfernt und somit war es nicht angenehm im Meer zu baden.
- Leon (8/5): -
- Marine (10/5): -
- Margerita (10/5): -
- Marina (9/5): Ottima posione, arredamento molto chic - L’hotel ha uno stile che mi è piaciuto molto Mancano gli appendini per gli asciugamani. La colazione potrebbe essere più varia
- Shitika (4/5): Avoid if possible - Good location, nice room facing beach Terrible staff, the management will go out of their way to reply to all bad reviews by lying in them and are very arrogant and righteous. We had some bad experience being a vegetarian at breakfast - and left a bad Google review and they lied and said we refused to pay for the extras - which is lies. Their management needs a change! Just for the staff, I’d avoid this hotel
- Alex (10/5): - Great breakfast options as well as tasty options for lunch or dinner. A lovely hotel straight on the beach. It has a great relaxed and chic vibe. Although it is in the "party" zone it was very quiet at night so a great sleep. The staff were all very attentive
- Edwin (10/5): -
- Laiba (9/5): Cute place. - Fabulous location! The hotel is right at the beach and is super cute. Food is great too. The AC in my room made too much noise which made it super hard for me to sleep. Was really annoyed all the time as I wasn’t well rested. The curtains could have been blackout. I didn’t want to be woken up before my alarm.
- Gavin (9/5): High class, understated, barefoot luxury - Beautiful location and fantastic staff Everything
- Joanna (9/5): Beautiful hotel - Lovely hotel in a perfect location with a beautifully maintained beach. The staff were very friendly and welcoming throughout our stay. We also had dinner in the restaurant one evening and the food was excellent. Not really a negative, as the room was cute, just felt quite small and fairly basic, with limited space to unpack properly. It was fine for a short stay of a couple of nights, but with two suitcases it felt a bit tight for anything longer.
- Josh (8/5): -
- Alexandra (10/5): - It’s an escapism hotel and excellent for a relaxed vacation. Comfortable rooms, spa, excellent restaurant.
- Getaldine (10/5): We loved the decor of the hotels and its proximity to the white sandy beach. - The breakfast was delicious, plenty of fresh fruit, followed by choice of eggs or whatever you prefer. Lunch was very good too. Beautiful setting on the beach. The white sandy beach just steps from your room. There are nice shops and restaurants within walking distance. We didn’t find it noisy at night even though it’s in the party zone. The constant reminder to tip. Our breakfast was included in our booking, but each day we received a zero balance bill, with tip suggestions!
- Sabrina (8/5): Great locación and staff, but v. expensive (Tulum in general) - Nos encantó la ubicación, y estar frente a la playa :-) El staff super amable y atentos a todo, lo que hace que hayamos podido tener una linda experiencia. Nuestra habitación estaba en planta baja, y dando a la piscina y al mar, pero no podíamos tener las cortinas abiertas porque se veía todo para adentro, entonces no era muy íntimo. La habitación podría ser un poquito más grande, especialmente con tanta maleta, y cosas para acomodar como era nuestro caso 🙏🏻 Y los precios del hotel y en general de Tulum nos parecieron realmente altos!
- Francesca (10/5): -
- Pasha (1/5): Bad - Location We arrived to a dirty room with hair all over the floor , broken shower which took them a hour to fix at 10 pm Outdated room terrible ac costumer service non existent , no manager . Booking tried to contact them they won’t answer for a few days
- Johannes Stephan (9/5): -
- Marta (8/5): Chętnie wpadniemy raz jeszcze - Dostępne podstawowe kosmetyki, szlafroki, kawa, woda, wygodne łóżko, smacznego śniadanie, bardzo zielono, i ładna plaża. Byliśmy na początku grudnia, było bardzo mało turystów, brak głośnej muzyki, plaża praktycznie pusta, zero glonów. Dostępne rowery. To nie wina hotelu, ale dojazd tylko taxi lub samochodem. Brak ścieżki rowerowej. Pomimo tego że było mało turystów, poruszanie się rowerem było bardzo ciężkie, strasznie dużo samochodów. Pomimo małego ogrodniczka, nie było miejsca do powieszenia mokrych ciuchów. Mieliśmy śniadanie wliczone w cenę ale do wyboru tylko trzy pozycje, za coś dodatkowego trzeba dopłacić.Dobraliśmy bekon, i policzono nam napiwek nie od tego co dobraliśmy a od całego śniadania które mieliśmy w cenie. Po konfrontacji, obsługa zmieniła rachunek.
- Daniel (1/5): - Unfaire Stornobedingungen
- Jozsef (10/5): - Személyzet. Jó zene. A hangulata.
- Jacek (6/5): -
- Susanna (6/5): The hotel has potential to be a boutique hotel - The food was surprisingly good, with solid vegetarian and Tex-Mex options.The staff, especially Vicky, was very helpful and efficient.Internet worked, but the hybrid connection is not as stable as in Cancun. . Noise was a challenge; there was constant loud party-style music ("dunk dunk") from the surroundings. The upper floors feel safer and are clearly the better rooms. This is a non-refundable hotel, so be aware of that.
- Carmen (9/5): Toller Aufenthalt - Die Zimmer sind wunderbar und sauber, obwohl das Housekeeping während des Aufenthalts den Boden nie gewischt hat. Es gibt keinen Fernseher im Zimmer, hat uns aber nicht gestört. Die Betten sind sehr hart. Carlos im Restaurant ist sehr bemüht und es gibt am Abend leckeres (frisches) Brot zu den Speisen. Frühstück ist a la card und es gibt ein paar Menüs im Zimmerpreis inkl.. Den Rest muss man bezahlen. Die Aussicht auf das Meer während dem Essen ist wunderschön. Die Preise im Restaurant sind verhältnismässig teuer. Gloria (Massage) macht einen super Job um eine gute TripAdvisor-Bewertung zu erhalten. Das Hotel und den Strand können wir empfehlen. Wir haben sogar noch eine Nacht verlängert. Parkplätze sind vorhanden und Fahrräder können benützt werden.
- Alex (9/5): Heerlijk hotel om een paar dagen van het strand te genieten. - Prachtig kleinschalig hotel met super vriendelijk personeel en heerlijk ontbijt. Alles is erg mooi en je loopt in een paar stappen vanaf je kamer naar de zee. Prachtige zon opkomst. Fietsen kan je gratis huren, supermarkt tegenover het hotel. Lekkere strand bedjes van het hotel. Mooie spa, wel prijzig, en bieden yoga aan. Naast het hotel wordt gebouwd maar dat is alleen overdag soms wat vervelend qua geluid, niet storend. Er is iets wat geluid van de naast gelegen beach clubs wat ook ‘s avonds te horen is, kamers zijn redelijk geluid dicht dus geen last met slapen.
- Michael (8/5): - Super Personal sehr aufmerksam 👍 nochmals vielen Dank an Carlos. Das Restaurant im Hotel ist wirklich zum empfehlen! Ein Ausflug zu den umliegenden Restaurant ist nicht notwendig.
- Yuliya (10/5): Lovely place highly recommended - Amazing staff, very professional and friendly. Gorgeous place, rooms, facilities and location N/a
- Ericka (1/5): - The property was not in a safe area .. the road was very dark didn’t even leave the resort . Left the next moring to go get some water and three big dogs run out and started growling and braking at us think god a car came by and honked at them and they ran off ! Our room had something in it that made my eyes burn and itch !
- Natalia (10/5): - Todo! Es un lugar hermoso y la atención de Alejandro que estuvo al pendiente todo el tiempo de nosotros :) Del alojamiento nada… pero de Tulum está muy sobrevalorado extremadamente caro!
- Tatiana (9/5): - La deco est tres sympathique ,ambiance naturelle bobo au bord de la plage , on a tt le temps les pieds dans le sable , le personnel est au petit soin , le petit dej est juste fantastique surtout apres le cours du yoga .. le prix pour 2 nuits tt a fait correct vu les prix pratiqués dans cette zone ... La situation est proche pour pouvoir faire la reserve de Sian Kha en guide tours 🐢🐢🐊 Merci a toute l'equipe de Dune Il faut savoir apprecier chaque petite chose de la vie ..🥥 Je mettrai juste des petits pediluves devant les chambres pour que l'on ne mette plus de sable partout en y entrant 🌴🐊🐢
- Nicolas (9/5): -
- Evita Marcela (10/5): Perfecto descanso - La tranquilidad y hospitalidad de todos los que trabajan en el hotel! Michel y Cooper muy preocupados de los detalles! La calidad del restaurante y la amabilidad de los meseros, en especial Carlos hicieron que disfrutáramos cada plato. Las instalaciones del hotel muy buenas! Está muy bien ubicado por lo que pudimos mezclar el turismo con el descanso! Nos sentimos muy a gusto
- Rita (10/5): -
- Marco (10/5): Un lugar para desconectarse. - El personal del hotel muy amable; gracias por el detalle el día de mi cumpleaños, el arreglo muy lindo, son de lo mejor!! Todo estuvo bien.
- Mohammed (10/5): - Todo es lindo en este hotel, especialmente la señora Michelle y el señor Cooper, fueron muy amables, todo el personal del hotel fue muy amable, volveré a este lugar nuevamente 10/10👍🏻 Todo es hermoso
- Mario (8/5): -
- Cherri (10/5): The dream spot if you’re going to Tulum hotel Zone. - Gloria the massage therapist was incredible and I highly recommend getting a massage with her on the property on the rooftop. Cooper, the manager was available every single day for assistance. He was so on top of everything! The Restaurant stuff Carlos and Abraham were amazing and anything we needed. They were there to support us with their incredible service from morning till night. There is not a single thing about this property that I did not like other than the fact that I did not like that I had to leave :-)
- Dorothea (10/5): Beautiful and affordable stay right on the beach - Beautiful accommodation on the beach, pool access 24/7, very friendly and helpful staff, good food, even self grown veggies and great drinks. Carlos from the Bar was a gem. Extra beach towels and coffee machine in the room. Free yoga class in the morning with jungle view was a highlight! And we could even watch turtles hatching on the beach in front of the hotel while we were there Be aware that sometimes there is a lot of sargassum on the beach in Tulum, but there's not a lot the hotel can do about it, they clear the beach front as good as they can. We couldn't get into the ocean during our stay, cause it was simply to much, but we were glad, they have a nice clean pool
- stefanie (10/5): Es hätte nicht besser sein können - Es war wirklich ALLES perfekt. Sehr sehr freundliche, zuvorkommende und hilfsbereite Mitarbeiter. Mir wurde die komplette Anlage gezeigt, es gab ein Willkommensdrink, Kaffeemaschinen auf den Zimmern und das Frühstück und Anendessen war sehr sehr gut. Direkte Lage am Meer mit ausreichend Liegen und extra Handtücher für den Strand/Pool. Es gibt wirklich nichts, was nicht zu 100% gepasst hat. Special thanks to Abraham from the reception team 🙏🏽 - Alles perfekt
- LUCA (10/5): Un paradiso in terra - Cocktail di benvenuto gratuito. Camera bon-ton curata nei minimi dettagli. Letto comodo, bagno spazioso e con disponibilità di accappatoi e prodotti di cortesia. Punto lava piedi di fronte la camera. Colazione inclusa spettacolare fronte mare. Piscina interna. Spiaggia privata. Ristorante interno. Personale un po’ rigido con gli orari.
- Ibone (10/5): Genial - El hotel es fantástico y el personal muy amable. Cooper nos atendió de principio a fin estupendamente. El desayuno está genial y la ubicación es buena. Había sargazo y no nos dejó disfrutar al 100% del hotel y su maravillosa playa.
- Faigy (9/5): -
- Jörg (4/5): Schönes Hotel / Achtung ! Baden nicht möglich / Katastrophale Kommunikation - Allgemein ist das Hotel sehr schön, Essen und der Service im Restaurant ein Traum..... Wir hatten das Hotel als Abschluss unserer Hochzeitsreise vom 18. Juli – 22. Juli 2025 als „Entspannungs- und Badetage“ über Booking.com gebucht. Leider hatten wir großes Pech, dass der ganze Strand von Tulum im Seegras untergeht und es gewaltig stinkt. Dies ist wirklich schade, da das Hotel und der Service vor Ort wirklich Klasse ist. Von Seiten der Rezeption wurde uns gesagt, dass in Tulum, im Gegensatz zu Cancun, die Behörden den Strand nicht säubern. Jedes Hotel in Tulum müsste dies dann selbst bezahlen. Wir haben uns dann dazu entschieden den Urlaub nach nur 1 Nacht in Tulum abzubrechen, um wenigstens noch 3 Tage Strandurlaub genießen zu können. Nach Rücksprache vor Ort mit der Rezeption, bezüglich der Datumsänderung und einer freiwilligen Erstattung der nicht genutzten 3 Tage wäre dies auch kein Problem. (Uns war bewusst, dass der Stornierungszeitraum angelaufen war). Da wir über Booking.com gebucht hätten, sollte lediglich Booking.com eine E-Mail auf Datumsänderung senden, so dass diese vom Hotel bestätigt werden könnte. Hier waren wir noch froh, dass alles anscheinend so reibungslos funktionierte und haben sogar angeboten gerne zu einem späteren Zeitpunkt (ohne Seegras) wieder zu kommen. Man hat uns dann mitgeteilt, dass wir dann aber nicht über Booking.com buchen sollten, sondern direkt über das Hotel. Man könnte uns dann große Rabatte gewähren. Dies löste dann bei uns die erste Verwunderung aus. Ab diesem Zeitpunkt ging es dann leider bergab mit der Kommunikation. Mehrere Anrufe und E-Mails von Booking.com und von uns blieben seither unbeantwortet. Man sitzt es aus :-(
- Esteban (10/5): Exceptionally pleasant - The staff was very kind and helpful. I felt like they really cared about me having a pleasant stay. The restaurant serves the best food I have ever tried at a beach club. No TV in my room
- Michal (10/5): -
- Catherine (8/5): Very good - The included breakfast was amazing, the Huevos rancheros was next level. They upgraded our room, which walked out straight to the beach, gorgeous room with plenty of space. Was right on the beach within walking distance to everything. Unfortunately the weather wasn't great and the seaweed was out of control when we were there in June, so we didn't really get to appreciate the beach and the vibes : ( Price was pretty reasonable in comparison to other beachfront hotels. Seaweed and weather in June. Not their fault but I probably wouldn't go back to Tulum in June
- James (8/5): Very good -
- Travis (8/5): - The hospitality and customer service of this resort far exceeded my expectations as well as any other experience I’ve had while traveling internationally. The food and drinks are amazing and the inclusive breakfast is far from your basic continental breakfast…it’s very filling with multiple options. The staff are very attentive and on hand ready to assist 24/7! They even sent me off to the airport with coffee and a meal box upon my departure! My only constructive comment is that with the property being a small, boutique structure, the plumbing and sewage system are very sensitive and by night 3, we had faint smells of sewage in our room. Not bad enough to report to the staff, yet noticeable.
- Andres (10/5): Exceptional - Great quiet hotel. Amazing breakfast and nice rooms
- Linda (6/5): It was an Xperience...... - The food was pretty good The beds are hard as a rock
- stephanie elizabeth (8/5): - Beautiful property
- Andrade (6/5): Pleasant -
- Christine (8/5): - The location is fantastic & staff was great!
- Angela (10/5): - Amazing property. Close to everything, party scene is a short walk away. Staff was great and facilities were amazing. We will stay here again for sure!
- Ravendra (10/5): Very tulum, cute and sexy - Such a romantic and cute hotel staff is very nice and attentive food at the restaurant wss good and the drinks on the Beach was great loved that everything was walking distance N/A
- Aspen (10/5): - What an incredible stay I had! It was absolutely so beautiful and so nice to come here. The property was phenomenally stunning. Alex was very attentive and helped me with everything I needed. He treated me like a priority anytime I asked for something. I felt at home here with the service I was given and the comfort of my room. I was traveling alone and never felt unsafe here. They offered yoga classes in the morning and the instructor was so great! Breakfast lunch and dinner on the beach with top notch food and service. Carlos, Silva, Juan, and Abraham all did such an amazing job at making me feel cared for and had everything I needed. I went to the spa, which was beautiful, and got a massage from Steffany. She did amazing and I felt born again after. I would definitely return here! It was worth every penny.
- Yuval (8/5): Very good -
- Alaa (9/5): Amazing - The staff has greeted us well and had a great orientation to the place. Rooms are cozy. Beach has direct access and breakfast has variety. Water was accessible when the room water is consumed The towels needed to be changed we were two in the room with two robs and the next day we were provided only with one. I would have liked to have a shower cap between the toiletries There was no payments machine to the room when we needed to pay for room service.
- Violeta (10/5): - Great location, walking distance to all the shopping and other restaurants. Great beach and access to the ocean. Wonderful on site dining experience! Their ceviches and Black sesame tuna is out of this world! Friendly and helpful stuff. Overall great stay!
- Omar (5/5): Passable -
- Maciej (10/5): Small hotel with really good food great location! - Whats a grate small boutique hotel. Stuff are really nice, Juan in the restaurant is great guy and really friendly. Breakfast is just perfect with a restaurant located right by beach. They have amazing fish tacos. Perfect time to stay after January 20… so peaceful and magical place. Thank you Dune Boutique Hotel !!!
- Lacee (10/5): - This place was perfect. Staff is incredible. Shoutout to Alex and Jairo! The rooms were awesome and are equipped with everything you need. AC, hot water, mini fridge, robes, water easy accessible, etc. The breakfast was delicious and is a must! We will definitely be back!
- Shawn (10/5): Exceptional - We had a wonderful stay at Dune Boutique Hotel! The free breakfast was incredible, with a variety of options like fresh daily juices, beautifully presented fruit and yogurt plates, traditional Mexican dishes, and made-to-order omelets. The staff were exceptionally friendly and helpful, creating a warm and inviting atmosphere. The location was perfect—peaceful and away from the busiest areas while still providing a serene beachfront experience with great music and stunning views. That said, there are a few things to note. The hotel is in a party zone, so some noise is expected at night—it’s part of the Tulum vibe, but light sleepers might want to bring earplugs. Storage in the rooms was limited. With only two carry-ons, we still struggled to find enough space to open our luggage, and there weren’t enough hangers provided. Additionally, our room didn’t have a hairdryer, but we didn’t ask if one was available, so it’s worth checking with the staff. Overall, Dune Boutique Hotel is a fantastic choice if you’re looking for a relaxing boutique experience with great food, a gorgeous beach, and welcoming staff. Just be prepared for the lively Tulum atmosphere!
- Liz (8/5): My husband & I love love love this place! We will definitely return to this one again!! - What I loved about this property was how close it was too the beach and how private & aesthetically pleasing this was!!! As soon as I walk out of my room it’s amazing and sandy and the restaurant and beach was immediately close by. Behind the hotel you can walk all over Ramal Punta Allen Street & enjoy many beautiful restaurants & shopping! The hotel staff were amazing, friendly & kind and helpful. Breakfast every morning was fresh green or red juice & a platter of fruits and a savory dish!! We miss it. We tried the seafood grill it was amazing! The servers were amazing, Abraham, Franc, Hector, Silva were the best! The cocktails was amazing there, Gio was the best! The bed was a little stiff, I am a side sleeper so was a bit sore fm shoulders but not too bad. Walking out of your room there is sand, and when you come in there a small pool of water for you to wash your feet, I wish they put a carpet on the patio to help dust off the sand off before entering the room.
- Erin (9/5): Superb - Staff at the restaurant were fantastic and made mornings so enjoyable Few of the nights we could hear the music/bass from other properties when we wanted a night in
- Nina (10/5): Exceptional -
- Steven (8/5): Very good - The staff were super friendly and helpful. They really want the extra mile to make it a wonderful experience. We enjoyed the daily morning yoga and use the small fitness equipment. It was a nice surprise to see dumbbells up to 15 pounds and kettle bells and some bands.
- Aleksandra (1/5): Bad - Beware, this hotel is nothing but a scam! On the day of check-in, we were given a room that looked nothing like the photos on Booking. A straw roof? Seriously?! Instead of a proper room, we were stuck in something that felt more like a hut in the middle of nowhere, swarming with mosquitoes. Mosquitoes were everywhere – it was a nightmare! On top of that, the room was tiny, barely enough space to move around, but the absolute dealbreaker was that ridiculous straw roof. The staff on the day of check-in assured us that they had spoken to the manager and that we would receive a full refund for this disaster. And now? Silence! Nobody is responding to our emails, and nobody answers the phone. After a few days, Booking informed us that the hotel refused to issue the refund. This is an absolute disgrace! We were promised a refund, and now what? Lies, complete ignorance, and zero professionalism. The hotel itself is a dump. Two stars is the absolute maximum it deserves. Damp, dirty, and in horrible condition – this is a total joke. I strongly advise everyone to stay far away if you don’t want to lose your money and sanity. And one thing is for sure – I will not let this go!
- Michael (9/5): Superb - staff were great. both Alex and Alex were so helpful and accommodating. very relaxed environment
- Michael (9/5): Superb -
- Giulia (9/5): Superb -
- Ebony (10/5): Exceptional - I liked the breakfast and location
- piyushkumar (8/5): - Perfect beach location
- Mirelys (10/5): Exceptional -
- Joseph (8/5): Very good - The rooms where good bedding and towels changed,the staff were nice and breakfast good.
- Karim (10/5): Exceptional -
- Nikolai (10/5): Exceptional -
- Erika (8/5): Birthday trip - The hotel staff is amazing. The food from the restaurant was delicious and the cocktails were made with love. Tulúm was pretty dead when I went but the staff made our stay a blast. They even decorated my room for my birthday.
- Norhene (8/5): Great place to stay in Tulum and enjoy the beach. - The view from our room was great. It's a lovely hotel with a nice access to the beach. The breakfast was delicious and the staff really helpful.
- Matthew (2/5): Not our favorite to put it mildly - Beach was nice Reception was rude, problems with wifi, panoramic sea view was only a slight partial view, parking was a nightmare, tiny little pool.
- Sebastiaan (10/5): Most relaxing escape in Tulum with super friendly staff - Staff was amazing and always instantly ready to help. Food was great, reusable water bottles were sustainable and location right at the beach the best. Also we used the bikes to tulum ruïnes which was a nice extra. Hotel seems very new so few things were still missing I feel. No tv in our room, only 1 towel hanger, no door to the shower. (room 1)
- vicky (4/5): - This is one of the worst properties I have stayed at in tulum. Rooms are tiny, food sucks, and they offer minimum amenities.
- Tareck (10/5): - I had a great time here and the experience was wonderful. We left some items in our room and they were nice enough to send us a taxi to the airport just to give it to us before we boarded the plane. Amazing!!
- Mary (8/5): The stay was great, bed and cleaning staff could be better - The staff was exceptional and the food was amazing. Portion sizes are huge and the presentation is amazing. Loved the clean beach area. The cleaning staff didnt always leave clean towels for 2 clean robes for 2 and when we asked for more coffee it was ignored.
- Beau (6/5): Paradise - Charged arm and leg at end of holiday for things that wasn’t our thought Staff at end charging us arm and leg
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