PrideInn Paradise Beach Resort & Spa Mombasa
Location: Shanzu Beach, Mombasa, 00400, Mombasa, KE
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Welcome to PrideInn Paradise Beach Resort & Spa Mombasa, your oasis of relaxation and adventure by the sea.
Unwind in Luxury: Dive into serenity at our full-service spa, offering rejuvenating massages, invigorating body treatments, and radiant facials. Afterward, lounge by one of our three outdoor swimming pools or stroll to the tranquil private beach.
Culinary Delights: Savor exquisite meals at our Bistro and take advantage of 24-hour room service for those cozy in-room dining moments. Enjoy light bites at our coffee shop while refreshing your spirit with a drink from our poolside bar.
Convenience and Comfort: Stay connected with complimentary Wi-Fi in our 236 well-appointed guest rooms, each featuring private balconies and Smart televisions. Our dedicated concierge services and roundtrip airport shuttle ensure a seamless experience throughout your stay.
Escape to paradise and indulge in luxury today—book your stay at PrideInn Paradise Beach Resort & Spa Mombasa.
Important Information
- One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Newspapers in lobby (surcharge)
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Steam room
- Elevator
- Fitness facilities
- Supervised childcare/activities
- Breakfast available (surcharge)
- Arcade/game room
- Safe-deposit box at front desk
- On private beach
- Full-service spa
- Meeting rooms
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Playground on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Free water park access
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Newspapers in lobby (surcharge)
- Mosquito nets
- Ballroom
- Banquet hall
Rooms Available
-
Room, Ocean View
1 Double Bed OR 2 Twin Beds
355-sq-foot soundproofed room, balcony with ocean views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
Club Room
1 Double Bed
495-sq-foot soundproofed room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
-
Suite
1 Double Bed
1033-sq-foot soundproofed room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
-
Family Room
1 King Bed and 1 Twin Bunk Bed
431-sq-foot soundproofed room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
-
Family Suite
1 King Bed and 1 Twin Bunk Bed
495-sq-foot soundproofed room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
-
Superior Room
1 Double Bed OR 2 Twin Beds
409-sq-foot soundproofed room, balcony with pool views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
Run Of The House
1 Double Bed
431-sq-foot soundproofed room with a balcony
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
Deluxe Room, Ocean View
1 Double Bed OR 2 Twin Beds
322-sq-foot soundproofed room, balcony with ocean views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
-
Standard Double Room With Garden Or Pool View
1 Double Bed OR 2 Twin Beds
376-sq-foot soundproofed room, balcony with garden and pool views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
Guest Reviews
- Narayanarao (8/5): - -
- lilian (2/5): - They charged me a drink worth 550 kenyan shillings 550$ and I have not received my refund they are very unprofessional!!!
- Patience (10/5): - It is definitely kids friendly environment
- Margaret (8/5): - Our room was very loud. It was close to the pool and the small waterpark they have. The music was loud, the children were allowed. I think there are other rooms that would've been very nice, but our room was not.
- Paul (10/5): - Great place for families and kids I love my country.
- Sharda (10/5): - The children’s pool and club was excellent. The food was amazing and fresh with lots of selections.
- JADELINE (10/5): - Rooms are clean , food is great, staff are helpful, accommodating and inviting. My daughter’s birthday was celebrated well with staff singing for her! We are grateful! Overall a great experience
- Artur (10/5): The name Paradise is not exaggerated! - Pure enjoyment.
- Markus (10/5): - Underbart hotell med bra mat, även om den inte var så varierande, fina rum och ett väldigt bra vattenland för barnen! Stranden är inte stor och när vi var där var det mycket sjögräs i vattnet. Kostar en del, men kan varmt rekommendera hotellet!
- Miguel (10/5): - Excellent family friendly resort. Great food options and kids loved the pool and water park, as well as the Kids Club, with excellent kids entertainers. Thank you Esther and Happy!
- HARJEET (4/5): - not a 5 star property as advertised
- Garat (4/5): - Services not great
- Greg (10/5): - The property was warm and friendly only drawbacks there where no beach area for swimming
- Rafael (10/5): - The staff are very professional. The grounds and rooms are well maintain. Breakfast and dinner was always on point, which was a blessing as I did not have to spent extra on food because they was always a wide verity of food choices.
- Simiat (8/5): - It was in a beautiful setting and the staff were nice and generally professional. My worry is that someone called me witj a 1 (USA) number, claiming to be from Expedia and asking for my credit card details. I found that truly worrisome. How did the person know I had booked? You need to look into that.
- Abdulkadir (10/5): - Excellent service
- sam (10/5): - Staffed pools and loads of activities for kids.
- Judith (10/5): - The property is set in a big land meaning theres plenty spaces to sit, walk, swe
- Juliet (10/5): - We loved and enjoyed our stay.
- Shaneabbas (10/5): - Loved it!
- Annejocelyn (10/5): - Customer service was great, the kids loved and having in mind ir is not tjwir first time in the hotel. The water park is amazing, the variety of food and the entertainment in the evening is just what onw would need when on vacation.
- Caroline (8/5): - Children are involved in many activities
- ABU (10/5): - Value for money
- Errol (10/5): - Superb location, staff & facilities
- Esther (10/5): - Service is great
- Helen (8/5): - Great place to sty
- Alton (10/5): - I enjoyed my stay
- Adeyinka (10/5): - Great!
- Loyd (10/5): - It reminded me of being on a cruise, everyone looked happy being there.
- Prince (6/5): - Friendly staff, okay breakfast spread. No smart tv as listed
- Jadeline (10/5): - Very courteous and welcoming staff. Great amenities! We loved the water park. Wonderful place for family
- Yonathan (8/5): - The place is good for kids. The buffet options is very poor. I will not pay for full board at all. It’s better to use other restaurants near by that pay for a full board.
- Jadeline (10/5): - We loved it! Great place for a family with kids. Loved the water park! The staff are kind and helpful!
- Patricia (10/5): - Friendly staff. Fun activities for kids and adults. Water slide for kids , adult and kids swimming pool. Private beach. Night entertainment from dancers to acrobats. Buffet was superb. Varieties of food choices. They are painting the outside of the house which is nice. They need to update their bedcovers and couches. We enjoyed our stay and it was money well spent. I would definitely recommend this resort.
- Alida (10/5): A great break away - Staff were all amazing. Incredible view from an ocean view room. Would definitely recommend
- Adil (2/5): - Terrible
- Fathi (10/5): - Keep it up thnx
- Verified traveler (10/5): Vacation - The hotel was amazing, and they gave me a free upgrade. There are many pools and they have their own little water park. The staff was friendly, the food was delicious, and I will be back again.
- VIDAH (10/5): - Perfect
- Jean (10/5): Bristro marginal - Overall nice but one unfriendly server in the Bistro last night and it was VERY slow and the chicken wings were tough
- Juliet (10/5): - Family Friendly
- Saadia (10/5): - We absolutely loved this hotel. We stayed for 2 night but wish we had stayed longer. Everything was exceptional- from the welcome drinks on arrival, to the spa services, the vast options for breakfast and dinner buffet, the afternoon tea included as part of the half board option, the amazing song and dance we received at dinner for our honeymoon, the great views and the spacious rooms. They even decorated our room as they knew this was part of our honeymoon trip. Honestly, this looked and felt like a 5 star resort.
- Aden (10/5): - Really it’s amazing. This hotel is good for families.children facilities
- Rose Njeri (6/5): Good hotel but flawed service. - Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.
- Tony (10/5): - I highly recommend it
- Salma (10/5): - Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others
- Chidinma (8/5): - A
- Aisha (10/5): - It’s amazing
- Annah (10/5): - The staff were extremely attentive and courteous . I felt pampered my entire stay.
- Hikma (10/5): - From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise. Thank you so much once again.
- Barry (8/5): - It was an amazing stay,staff professional.It was memorable stay
- Dwight (8/5): - The staff was excellent
- Catherine (10/5): - Property is well maintained Cleaning is done well Staff are friendly Entertainment industry is good Denno is the best aerobic instructor Good job
- Naomi (8/5): - First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.
- Samuel (10/5): - I would definitely visit again. The atmosphere and ambiance is amazing. The staff are very friendly and welcoming. Variety of dishes from fresh and tasty. Breakfast was the best.
- Christopher (10/5): - Food was excellent. There was variety everyday. Pool was over crowded and customers booked the pool canopies for the entire day instead of using it for a few hours and letting others use it as well. A system of allowing a person use it for a max of 3 hours would avert such a situation
- Bernard (8/5): Great Hotel - I have always stayed in pridein Shanzu whenever I’m in mombasa and I prefer it over everywhere else. I’m attached to it and love it
- Lewis or Nourine (6/5): - I stayed at PI for 10 nights in Sept. 2022. My experience is that the hotel is clean and the staff members are fabulous. They are friendly and helpful. On the other hand, as a traveler who has experienced other properties in a number of countries, there could be an improvement in the food. I felt that there was not much variety for breakfast or dinner. The fare was basically Kenyan dishes. I would have loved to have other dishes, for example, there could be themed nights where there are foods from other cultures. No lunch was ever provided. If you as a guest is depending on your meals being prepared by the hotel, you could go hungry during the day. In addition, there was no entertainment provided by the hotel. A few nights me and my wife heard music being played, but we were told that that was for private functions being held at the hotel.
- CORNELL (10/5): - The entire staff was very friendly and attentive to our needs.
- Charles (10/5): - Lack of all inclusive option
- Innocent (10/5): - We had an amazing time. Food was great , staff very hospitable and the room was lovely with the ocean view . It’s a great family holiday resort.
- Simon (4/5): - We had items stolen from our room. Including money removed from our safe.The manager made it seem as if we were lying and that they had trusted staff. They had CCTV in front of our room. It only showed us and staff entering our room. After reporting the theft, I felt unsupported by management. It was so uncomfortable didn’t leave our room for the rest of our stay. When we were checking out the manager told us that if we fill out a police report then the insurance might be able to reimburse us for our lose. It took us 2.5 hours to have the police report filled. We have yet to get anything reimbursed.
- Alem Hadera (10/5): - It is one of the best get away from the hassles and baseless of city life. An opportunity to connect with nature. Clean and and friendly environment. The swimming pool was super clean despite being busy. They meticulously disinfect and clean it every day. Value for money! The food is good but the menu could be improved in terms of having different entries on the table every other day. Welcoming and supportive staff!
- abdul (8/5): Family stay - Excellent staff Pool brilliant Food good Rooms abit tired Location good
- Ruth (4/5): - Its a good facility for kids to have fun but they could do so much better with the rooms. Our room had cockroaches so I didn't particularly enjoy my stay, as I suffer from Katsaridaphobia and couldn't wait to leave. Kids metal beds are old and worn and rusted. Meals like dinner don't come with a soft drink like most hotels. We had to buy. At check out the number of drinks charged to our room were inaccurate.
- John (10/5): - Loved it!
- Leigh (10/5): Top notch hotel and staff - We had an incredible one night stay at the Pride Inn. We arrived very early for a check in (well before check out time so no room was available), but we were able to have a delicious breakfast and lounge by the pool while we waited. We were able to check in early and our room was upgraded to a beach view and it was so very comfortable, clean and cool. The service all the way through from security, to desk staff, to luggage porters and the management staff was absolutely top notch. I am a full time traveller and am on the road 365 days a year, I wholeheartedly recommend this hotel.
- Abiesolom (6/5): - This property they charge me extra money for my visitor two times 😡
- Harishchandra (8/5): Good, friendly staff and excellent service. - Very friendly staff and comfortable beds and excellent service will definitely come back.
- Genet (8/5): - Very nice
- Marguerite (6/5): - I had to ask for wash clothes they just don't provide fior toy, i had to go ask for an iron which took me twice to ask for it twice and i got it 4 hours later.. they don't oeovide enough toilet paper i had to go ask for my the rolls are like only half rolls of toilet paper. There are a lot of flies landing all over the food at the buffet style and if you don't cover up your food at yhe tabke flies will land all over your food...i guess it would be fair to say that the hostess serving the food diesel really speak to the guests and the major flies landing all over the food is a deal breaker for me .also they want more money from Americans
- AIMABLE (10/5): - Beautiful and clean
- Abdifatah (10/5): - Absolutely amazing place! Very clean, food is delicious and they have a variety. The spa was the highlight for me and my wife! The service was exceptional! We loved everything about the resort and we will definitely be returning!!! Highly recommend this place!!!
- Verified traveler (10/5): - This hotel was exceptional, with both breakfast and dinner and a wonderful beach on the Indian Ocean.
- Verified traveler (10/5): - We had awesome time with my 4yr son ..
- Verified traveler (10/5): - Nice place - kids friendly
- Verified traveler (10/5): - The resort is lovely and the staff was great. Joy at the front desk was very keen to our needs and made sure that everything was great for our stay. Had exceptional service from Patrick and Caren with their service. In general everything was great and would recommend family and friends.
- Verified traveler (4/5): - The rooms and bathrooms are filthy!
- Verified traveler (2/5): - Booked an ocean room through Expedia. Arrived on July 10th 2021. Was given a pool view with partial ocean view.
- Verified traveler (10/5): - Beautiful setting and beaches
- Verified traveler (10/5): - More than my expectations, everything was perfect!
- Verified traveler (10/5): - ..
- Verified traveler (10/5): - Beach/pool spacious environment and welcoming understanding staff Little bit old furniture and ants
- Kelley (4/5): Unfortunate Circumstances - This was a very unfortunate stay for us. We wrote a pretty in depth review on Trip Advisor about the lack of "peace and quiet" and the lack of supervision in most public areas for small children. They also did not follow through on posted rules and COVID policies. We met twice with management during our stay and have since corresponded with the general manager who assures us they are attending to all of our concerns.
- Verified traveler (10/5): - Loved IT, perfect for families with kids. Staff was great. Will be back. Great value for your money.
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