MO2 Westown Hotel Bacolod - Mandalagan

Location: Lacson Street, Mandalagan, Bacolod, Negros Occidental, 6100, Bacolod, PH

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 72 hours prior to check-in.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Concierge service
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Free self parking
• Airport transportation - pickup (surcharge)
• Banquet hall

Rooms Available

• Superior Room

  1 King Bed

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)

  Bathroom - Private bathroom, shower, free toiletries, and a bidet

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds

• Deluxe Room

  1 Queen Bed OR 2 Twin Beds

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)

  Bathroom - Private bathroom, shower, free toiletries, and a bidet

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds

• Junior Suite

  1 King Bed

  215 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)

  Bathroom - Private bathroom, shower, free toiletries, and a bidet

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds

Guest Reviews

• Dana (6/5): - Cockroaches running around in the room
• Steven (4/5): Cant recommend. - You get what you pay for. This hotel was clean but older, out dated. Water pressure in the shower was almost zero. Asked for change for 1000 Pesos and they didn't have it? Same as the breakfast area.
• Mae (8/5): - It is decent for its hotel category. Parking is easy, and the location is convenient for everything: transportation, dining, and shopping. The staff is friendly, and the property is clean overall, though it could use a little TLC. The age is starting to show in the furniture and fixtures. Will I stay again.. yes.
• Celestine (10/5): - Good stay
• Michael (8/5): Nice basic hotel - Comfortable bed, air conditioner worked very good and a quiet environment. The internet was not as good as it has been in the past. While the lobby and restaurant area is well-maintained, the rooms have become a little worn. They need to be painted, the sink fixtures were not in complete form. The rooms were clean, and the maid service was impeccable. Great staff who is always friendly and attentive.
• Michael (8/5): - Room was okay. Looking kind of old. Not the room we requested but it was a late reservation so it was understandable. Staff was nice.
• Ramela (2/5): - Black water coming from the faucet, shower, and when you flushed the toilet looked like sewage. It was disgusting, could not take a shower and brush our teeth. Too noisy early in the morning around 2am because they were doing some kind of repair.
• Donato (6/5): - On going construction
• Jeno (8/5): - Nice and tidy
• Divina (6/5): - Staff are nice and friendly. The thing I don't like is the filthy smell along along the hallway (1st and 2nd floor) as well as the lobby.
• Kim (8/5): - Friendly staff, lots of parking, good value, but don't expect amenities.
• Gregory (6/5): - The room was pleasant and large with enough facilities to be comfortable and cool. The staff were told about its lack of attention to detail about cleanliness and such and they really weren’t interested. It’s a shame as it’s the small things that could change this from a 2.5 star to 4 star hotel. Other than that..our stay was enjoyable.
• David (2/5): - This hotel is old and tired. There was a pervasive smell of mildew in the room. When you turned on the water in the bathroom sink, it came out brown. Although the listing said that therecwas breakfast to order, it was only the Filipino breakfast. Everything else was extra. Even though I had paid Expedia for the room, they tried to get me to sign a credit card receipt for the full amount at checkout. Don't stay here.
• ako_ni (8/5): - Very accommodating and friendly staff. The dental kit was lacking.
• Robert (10/5): Consistently Good Value - Always a comfortable stay with good service and pleasant staff. Rooms are great value for money and beds are very comfortable!
• Robert (10/5): Best Value in Bacolod - Always good comfort and value! A go-to when in Bacolod
• Verified traveler (8/5): - Overall the facility was ok except for some area or issue. When open the window curtain and look outside, it is dirty. The toilet flushing water in which the hand held hose for sanitary wash is also connected was appearing to be dirty and dark brown in color. According to the front desk employee it was because the hotel was fully book and there is nothing they can do.
• Verified traveler (10/5): - Videoke next door!!! Excellent service!!! Enough space!!!
• Verified traveler (8/5): - This was my 3rd time here. Good value for the cost of the room.
• Arnel (6/5): So so cleanliness - Hotel staff was great, professional and helpful. Bathroom needs better housekeeping. Mildew in shower stall, toilet needs super maintenance.
• Ritz.S.M (6/5): - Plenty of parking space. Roughly 15-20 mins walk to Robinson Mall, a small eatery by the mian road just outside hotel. But utterly disappointed that the superior room i booked, which when i check in, was informed by receptionist that it's been taken up by another walk-in guest! Hello?! I've paid online for my room and management gave it to another walk-in guest?? My first encounter on this kind after numerous online hotel bookings. My original room should have a king bed n 1 single bed. I felt so cheated that they offered me a queen bed n 1 add-on single bed. The add-on "bed" was those foldable styrofoam single mattress! I felt so bad for my travelling mates. As we are all exhausted by the time we check-in, had no choice but to accept unwillingly. Had already paid online, else i would have walk out n book another hotel. Bad service with staff giving nonsensical explanations. Room wasn't given any beverages or bottled water. Even instant coffee sachets placed there is chargable. Room has a musty smell n walls looks dirty. As i have sensitive eyes to dusty or moldy rooms, my eyes started to itch after a few mins. Meaning their rooms are not cleaned properly, or well-ventilated after each guests check-out. Toilet is spacious, standard room abit spacious compared to some hotels I've been.
• Mae Lynn (8/5): - It was convenient and accessible to places I need to visit
• Verified traveler (8/5): - It was a good place closr walk to Robinson's mall and a taxi ride to sm mall. There is the ice bar vertically next door for the party people playying mid to late disco music. The disco noise with the powerful bass can affect the rooms inside the hotel though keep this in mind when booking although the conditioner on room drowned some of the noise out. Its not every night ! If ordering a room, book one down the far side of the establishment is recommended . Great friendly staff , good air con but the room i had did require some maintenance here of there typicall of the Philippines but overall was a pleasant stay.
• Gil (8/5): Black water. - Something went wrong with the water for just a few seconds, unfortunately I saw it with my own eyes. Black wqter came out from the faucet.
• Rose (8/5): - The reason why we chose to stay in MO2 in Bacolod is because we’ve been to their branch in Coron. We have experienced a high quality service and facilities there, likewise we thought that this hotel would have the same quality of service and facilities. The smell in the hallway was bad. Bedding seems like used and not washed. There’s no free toothbrush, complimentary water and coffee. Bathroom’s light took time to open. But I can vouch that their staff are nice and accomodating. Overall, MO2 didn’t give the satisfaction that we expected during our stay because of these issues. Hope they can fix all of these.
• Verified traveler (8/5): - It's a decent hotel. Felt comfy and slept for a long time.
• Verified traveler (8/5): Nice for the price - Accommodating staff. Clean room and very hot water in the shower. Spacious room and comfy bed.
• nelson (8/5): ideal location - quite satisfying. good food. prices or rates are not so high. good place to stay if you are visiting city or downtown areas.
• Clifford (8/5): Not too bad I guess - Apart from the small cockroaches and restaurant food that made me sick it was very nice thank you. Also, the internet was pretty bad....
• Verified traveler (4/5): Weekend in Bacolod - The condition of this hotel and its services has degraded since the last time a stayed about 2 - 3 years ago. Front desk person was putting on her make up while guests are checking-in. When we ask for room make-up, they did not even clean the used utensils and left in inside the rest room as how it was. Did not replenish condiments and even the drinking water in the fridge. The shower is so terrible that it the water coming out of it is as low as a water spray.
• Rene (8/5): BATHROOM - Staff is helpful and friendly, Bed room is satisfactory, AC is great, room service is good, only issue is the bathroom it has this old musty smell, shower wall grout shows sign of mildew Due to no more rooms available Lysol helps to do the trick, BATHROOM needs TOTAL remodeling. Overall BACOLOD CITY, PHILIPPINES is GREAT
• annie (8/5): Nice hotel - There was no washcloth.... Hotel is located inside so not too much ch noise
• Timothy (4/5): Worst hotel to date! - This hotel is by far, the worst hotel experience I have had since moving too the Philippines. I have stayed at the other MO2 Westown across town and they are by far better suited to host guests. When checking in, I was originally told I would have to wait to get my key because they allowed the previous guest to leave with the key. What kind of hotel still uses metal keys these days? Why not key cards like everywhere else. Cheap owners, that’s my guess. When my room was serviced this morning, the floor was not vacuumed and the used glasses weren’t replaced with clean ones. This afternoon, I ordered a tuna melt sandwich. This is a very basic sandwich that one can order around the world. However, the kitchen, which is not manned by a chef, but an assistant, served the sandwich with a cream sauce on it which was made of sweetened condensed milk, cinnamon, and God knows what else. I have a very liberal policy of eating what is served to me and not making a fuss. However, since this was by far the most disgusting thing I’ve ever received from room service anywhere in the world. Bottom line...,don’t stay here! You’ve been warned!!
• Verified traveler (8/5): - The bldg was quite old but it was clean, we had a comfortable stay in general. I just wish they could be more pro-active in ensuring the basic needs of their clients are provided without having to ask for it like the bathroom tissue, considering their toilets are designed without a bidet spray.
• Edwin (8/5): Bacolod meeting - The room is Big
• Kerry (8/5): Westown was not Rest town..... - Enjoyed my stay at the MO2. The hotel's amenities are quite good. The wi fi was strong and steady, the bathroom, though not large, was clean. The bed's were small but comfortable. I like the location of the hotel as it is right there off Lacson Blvd., and is close to Robinson Mall, and is a short jeepney ride from the Chinatown area of town. There is no elevator though, so be prepared to climb the stairs leaving and going to the lobby. My only complaint about my stay was that there was a lot clearing project going on during my stay which involved a LOT of tree cutting. I wish the hotel would have at least had the courtesy to send me an email informing me of that so that I would have been prepared for the constant sound of the chain saws each day I was there.
• Verified traveler (2/5): Not recommended at all - It was not so clean , I noticed cockroach in the room , the ventilation is bad, toilet water is low pressure, the furniture are not clean
• Verified traveler (10/5): Nice place - Very convenient and comfortable place to stay.
• Verified traveler (4/5): - condition - needs upkeep. Lots of mosquitoes, hotel no record of our reservation.
• Tsarlin (6/5): just okay hotel - There was no bidet in the toilet. Given the room rate, I was also expecting hair dryer but there was none. They also charged me extra blanket when I never ordered one. Wifi was also weak inside the room. But overall, the hotel atmosphere was okay.
• raymond (10/5): Nice location - It was a nice stay though they don't offer free water or complimentary coffee which I think most hotels should do. Place is convenient for travelers as it is located in the heart of the city.
• Cecil (10/5): Good location. Away from the busy, traffic, smooky - Good location if you want to stay away from noisy, smoky, & traffic of downtown area. Going north is just infront of the hotel. But going south in downtown, you'll have to make a dangerous crossing on the other side of the street. But there's an overpass a couple blocks.
• Diego (10/5): Greatvalue for money - Very good ill be back again.
• annabelle (8/5): close to mall and restos - Location is very convenient. Everyone was helpful and courteous. Price is ok. Building facade needs repainting and a lot of cleaning , but rooms inside are clean and well kept though.
• Philip (6/5): Close to two bars - The room was a good size also the TV was a good size, with a large choice of channels. But the bathroom could of been alot cleaner. the bottom of the sink had rust stains and the shower head was covered in mold. It did have good water pressure. The food at the hotel restaurant was not at all good. It did not seem to be made fresh, just premade microwave stuff.
• Verified traveler (10/5): I love it! - This is my 2nd stay and look forward to my 3rd stay!!!
• lmone (8/5): good location - room clean staff is nice. shower rusty falling apart . hot water run out quick. noise from other rooms can easily be heard
• Noriell (10/5): Very good hotel - Our hotel experience is great. The room is spacious, clean and the facilities are well maintained.
• Verified traveler (10/5): Nice hotel, with great staff and location! - Located next to Mo2 disco (Only disco in town), near Riverside Hospital and Robinsons mall. Plenty of "Off the street" parking, rooms were clean and had hot water...
• Chico (10/5): We loved this Hotel - The hotel staff was amazing and very friendly. They go out of their way to make their guests feel welcome and comfortable. I highly recommend this hotel for the budget travelers. I will defiantly book here again!

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